Deputy Director General
Sewerage Services Department
Ministry of Energy, Green Technology And Water


Indah water
sewerage Indah Water
services in 88 & Maajari as
Services Indah Water
Sewerage A new out of the 144 Service
Department took over
Services sewerage Local licensee
(SSD) was sewerage
were Act 1993 Authorities in under WSIA
formed as management
managed by (Act 508) Malaysia regime.
Urban by regulator (O & M) in
the 144 was passed Agency for most states in (however not
Municipals, on holistic
Individual by the Sewerage Peninsular
Rural by manner)) Rest
Mostly Local parliament under the M l
Ministry of of the areas is
Managed Authorities new Act
Health still managed
by local
Sanitary on Ad-Hoc
Board basic

BEFORE - 1957 AFTER - PRE-1994 June 1993 Dec 1993 April 1994 Up to 2008 CURRENTLY


Environment Agenda 3. Support Loan & Subsidy Regulator of  Regulator of Sewerage Services Effluent Standards 1. Operator in 102 Control of of National Local Authority Pollution and Sewerage Areas. Sewerage Services 1. 9/22/2011 EVOLUTION OF SANITATION IN MALAYSIA Prior to 1950-s Technology Septic Tank OP/AL Activated Sludge/ Fully Mechanised Pour Flush Imhoff Tank Biological Filters Plant 1950-s 1960-s 1970-s 1980-s 1990-s 2000 Year Early Days in Malaya Primitive / Primary Treatment Partial / Full Secondary Treatment Future Tertiary Treatment (Address Public Health) (Address River Pollution) (Address Environment) Governance Structure of Sewerage Services Ministry of Energy. projects funded by government. Policy & Control 2. Sewerage 2. 2 . Refurbishment/ /upgrading upgrading projects. Ministry of Natural Green Technology & Resources & Water Ministry of Finance Environment • 100% Equity • Govt. Refurbishment 4. 3. Capital projects Services Billing & (CAPEX) Collection.

9/22/2011 THERE IS A NEED FOR COORDINATED FINANCIAL INVESTMENT TO FURTHER IMPROVE QUALITY SEWERAGE CAPITAL WORKS GOVERNMENT FUNDED CONCESSIONAIRE FUNDED DEVELOPER FUNDED • Every 5 years • Soft Loan and • Part of Land and National Plans Capital Markets Property Development • Sewerage Capital • Built into Tariff Contribution Structure • Major Contributor of Sewerage Capex SPAN and Water Services Industry Act SPAN  Provide policy direction. goals & targets determine  Determine funding and asset needs procurement strategies  Provide service to meet  Provide assets & lease stakeholder expectation 3 . goals & targets in line with National needs Policy  Economic regulation to & protect customers and regulation ensure sustainability  Government Capital Projects Asset Sewerage provision services Facilty Licensee Service Licensee  Assess asset needs of SL  In line with policy direction.

297 •100.154 km 4 .88 •51. • Regional development authority areas such as KETENGAH &KEJORA are excluded • TOTAL OPERATIONAL AREA AND POPULATION SERVED •AREA •% •POPULATION •% •(Sq.729 •27.769. Johor Bahru & Pasir Gudang not taken over although provided in Concession Agreement.695.17 million Sewerage Asset (Aug 2011) No of STPs (excludes CST) 5.154 km Mechanical plants C l Septic Communal S i T k & IImhoff Tanks h ff T k Tank M h i l Pl Mechanical Plant Oxidation Ponds Pipe Network 825 no.58 •TOTAL •132. 15.79 •19. Km) EQUIVALENT (PE) •IWK •68.568* •72.00 •26. Sarawak.706 units No of Pumping Station 825 units Length Of Sewerage Pipes 15.42 •NON-IWK •63.21 •7.369 no.42 •100.96 million population utilising primitive (pour flush) systems Profile of Public Sewage Treatment Plants (August 2011) 4.547 no.361.00 * Exclusive of 2. 4.2 million Individual Septic Tanks but only 35% are accepting Scheduled Desludging services i Total Population Equivalent Served via connected PE (public plants excluding CSTs) is 19. Pump Stations Individual Septic Tanks Approx.54 •48.333. Sabah.275. 1. • The entire states of Kelantan (under Maajari).505. 422 no. 9/22/2011 Areas of Sewerage Services Coverage • Operations (under IWK) only cover 88 of 144 local authorities in M’sia.

9/22/2011 Sewerage Service Customers & Tariff Type of Premises Type of Customers Basis of Billings Domesitc Once Every 6 Months No.g: businesses. Overall Benefits for Government Tax CITY / STATE Progression X X (Quit Rent) •Pay for damages caused to environment ( Pollution Control Costs ) ** Pay for benefits gained from clean environment THE CURRENT THOUGHTS OF FULL COST RECOVERY FROM USERS MAY NEED TO BE REVIEWED TO INTRODUCE A FAIR AND EQUITABLE CHARGING FOR SEWERAGE SERVICES 5 .of Accounts: per month 105k Government Monthly Premises Basic Charge RM 25 (IST) No. of Accounts: Head Count Between 4k RM 2 (IST) or RM 2.of Accounts: 21 bands Based on 220k Annual Value & 3 Excess Charge >100 m Industrial Monthly No. e. etc.. of Accounts: or RM 40 (Conn) 11k Excess Charge >100m 3 TOTAL 2.8 million 9 What is a Fair & Equitable Sewerage Charging Mechanism? Type of Beneficiary? Who Should Pay? Who Benefits from How Do They Possible Method Sewerage Services? Benefit? Private Public Polluter Beneficiary for Charging Good Good Pay * Pay ** Remove wastes from USER Premises X X User Charge p .5 million RM 8 per month Commercial Monthly No.Improved Public Health Community Tax COMMUNITY .Enhance Land / X /Property tax Property Value Social and Economic WATER RESOURCE Activities Associated X X Cess Tax to Waterways Healthier & Pleasant Environmental ENVIRONMENT Place to Live X X Tax Development of Commercial / ECONOMY / INDUSTRY Industrial Enterprise X X Industry Tax g tourism. RM 3.of Accounts: From RM 2 . RM 6 &  2.50 (Conn) per head & per month Minimum Charges RM20/ RM 25 per month Government Once Every 6 Months y Quarters RM6 (IST) or RM8 (Conn)  No.

Educating users (present & future) 2. Briefing/Dialogues 4. Community Events 2 2. Media Outreach (TV/Radio/News Print Educational Avertorials) 3. Schools Program 7. Corporate Social Responsibility Tools/Avenues Employed : 1. Community Support 5. 2 Environmental E i t l&H Health lth Awareness Campaigns 3. Educational Materials 6. 9/22/2011 Communications Programmes To Increase Willingness to Pay Communications Programs through the  APPEAL APPROACH by: 1. Homepage/Website Sustainable Sewerage Planning & Development Planning Strategy  Sewerage Catchment Strategy (SCS) to provide systematic and integrated development of sewerage infrastructure and sludge management facilities  Strategies based on drainage basin or by Local Authorities  Long term regionalization concept coupled with interim strategies to address current issues  Prioritization based on availability y of funds and affordability TAM A N TAM A N T U N D R I S M A IL B U K IT T U N D R IS M A IL K IAR A  Application of Integrated GIS system with B AN DA R U TA M A D AM AN SA RA TA M AN T U N D R IS M A IL B U K IT K IA R A 60 00 B U K IT DA M AN SA 5 0490 comprehensive asset database for effective T AM AN T UN D R IS M AIL 6 00 00 TAM AN BU KIT DAMANSARA 600 00 development planning S S 21 SS 21 B U K I T K IA R A B U K I T K IA R A SS 2 2A E A S T IN H O TE L & PH IL E O D A M A N SA R A C O M M E R C IA L A R E A SS 22 SS 23 SS 2 6 . Display Materials 5. Customer Friendly 4.

2 million) coastal waters Bayan Baru STP Upgraded Bayan Baru STP Before: Undersized Lagoons (design After: New STP (design PE: 200.Refurbishment of STPs: a) Safety & aesthetics b) Mechanical works c) Electrical works d) Civil works e) Major Treatment Performance ( (process)) .000) PE: 20. 9/22/2011 Example of Improvement After Effective Planning & Development Controls Jelutong Sewage Outfall Jelutong Sewage Treatment Plant Before: Sewage discharged direct to After: New STP (design PE:1.000) was grossly overloaded meets environmental requirements with higher efficiency Planned Refurbishment Works to Improve Public Sewerage Facilities • Refurbishment and upgrading of existing public treatment plants and sewers to ensure acceptable performance • Refurbishment is prioritised according to several categories as follows: .Refurbishment of Sewer network: a) CCTV investigations b) Rehabilitation 7 .

Developer G id li Guidelines ensures new plants l t are built b ilt to t comply with Department of Environment Standard.Biosoil to Mechanical Plant Taman Semenyih Jaya (Semenyih) . 8 .Biosoil to Mechanical Plant 15 Sewerage Development Controls & Guidelines Development Controls-National Guidelines  Nationwide standardization of sewerage infrastructure requirements. 9/22/2011 Before and After Refurbishment Before After Taman Bunga Raya (Semenyih) .  Established system to ensure sewage treatment plants are designed & built to required quality to meet Health & Safety. Environmental and Operational requirements. Development Controls -Certification Services  Instituted certification process for take over of sewerage assets from private developers. processed approximately 15.000 submissions per year. Since 1994.

500 24. internal road .099 22184 70.0% 96.433 183.524 185.350 38. for providing schedule desludging 100.933 151.605 147.0% DESLUDGING SERVICES 25.805 197.000 20.000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 80.763 24.000 60.0% 96.610 cases of blockages 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 were received in a year or 1.000 N o .000 T o t a l D e s lu d g i n g S e r v ic e s F u l f il le d 15.427 41.0% 100.000 75.000 IST/yearservices in manualof septic tank and CSTs records) 9 .0% 95.306 • About 97% of the cases were resolved Total Desludged 126.0% 5.000 No of Enquiries % attended within LOS 40.583 116.000 250.877 month.000 0 22.494 95.0% 97.0% 94. IWK (COEDs) is not responsible (Averages about improved from 48 hrs to 24 hrs. From 2006. Housekeeping.0% 160. 9/22/2011 Operation & Maintenance of Sewerage Systems Operate & Maintain Sewage Treatment Plants: .213 32. Scheduled equipments & instrumentations maintenance works (Preventive maintenance) .0% 96.544 23.455 158.Sewer Blockages.000 98. aesthetic.000 140.000 YEAR 100 000 100. cleaning.368 153.0% % A tten d ed w ith in L O S 97.311 136.0% 180.468 160.000 80.898 20.0% 95. Demand & Repeat 93. Manage automated control systems (e. o f D e s lu d g in g S e r v i c e s F u lf i lle d 90.437 111.022 31.829 57.000 85.156 32.946 54.884 cases per Schedule.000 105.677 168.000 26.373 96. safety .g.000 50. 22.000 200. Expertise in wide range of treatment technologies and systems .500 23. Repair works : structures.665 37.0% 95. Monitoring of treatment process performance & plant optimisation .000 150. the Level of Service * Note : With andWSIA implementation Desludging Systemin 2008.5% 99.1% 100.000 0 0 • On the average.173 20.681 193.0% 120. Laboratory analysis of effluent and sludge quality as required by Department of Environment Malaysia Operation & Maintenance of Sewerage Systems . SCADA for large plants) .183 within the Level of Service of within 48 * Note : Numbers from Customer Operation Enquiries hours.366 32. Pour Flush & Responsive 33.000 10.500 32. Desludging Services & Sludge Management • Systematic program for septic tank desludging services were put in place by Operator • Dedicated sludge treatment facilities with Environmental PUBLIC SEWER BLOCKAGES Assessment approval nationwide 30.0% T o ta l E n q u iries 20.887 40.550 70. fences.875 25.

000 increased from 65.6% 67.6% to 10% 72.7% Nos. 2009 Compliance 10 . of Public STPs % EQ (Sewage & Industrial Effluent) Reg Reg.000 on 12 months average have 90% 90.9% 95.7% over the years.6% 4.9% 94.Improvements to the Environment Public STPs Compliance against Effluent Standard • Effluent compliance based 100% 92. i 80% 67. 0% 2005 2006 2007 2008 2009 2010 0 Total nos.8% 95.000 shown h marked k d increase.3% 6.4% % Meeting Standard 5 000 5. Desludging Services & Sludge Management Cont’ Dedicated sludge treatment facilities with Department of Environment approval nationwide CURRENT SLUDGE FACILITIES Trenching System Dedicated Sludge Drying Beds Completed : 25 Nos Completed : 3 Nos Sludge Lagoon System Integrated Sludge Completed : 1 Nos Reception Facility Completed : 6 Nos Mechanical Dewatering Dedicated Centralised Unit Sludge Treatment Completed : 23 Nos Completed : 8 Nos Filter Press Belt Press Centrifuge 83 units 58 units 19 units Operation & Maintenance of Sewerage Systems .4% 72.3% 93.000 • % compliance to EQA 40% standard (based on 12 30% 2. 9/22/2011 Operation & Maintenance of Sewerage Systems .000 60% 50% 3.6% 70. of Public STPs 70% 65. 1979 Compliance % EQ (Sewage) Reg.Sewer Blockages.000 months average) has 20% 1.

Certification & R&D Construction Specialized Training O&M Operators Training (e. in 2009 • The number of clean rivers increase from 28% (1993) to 53% (2008) • The number of polluted rivers increase from 48 • The number of slightly polluted rivers has nos. equipment Maintenance (e.g: Sewerage system (e. in 2009 reduced in the last few years • Water quality trend shows a depreciation in • The number of polluted rivers has been 2008-2009. in 2008 to 54 nos. This is partly contributed by the consistent stoppage of scheduled desludging carried out • There has been significant improvements by Operator pursuant to the enforcement of since 1997 (after Federalization of Sewerage SPAN/WSIA Laws effective from 1st January Services) 2008. STP Contractors Training System. O&M of sewer network. Health CCTV Training. ) & Safety) 11 . Creating Value for Sewerage Developments . Energy Efficiency recycling & environmental evaluation of treatment & Savings) assessment) system -Technical Training.g: M&E of STP construction. 9/22/2011 Operation & Maintenance of Sewerage Systems .g: Sewage by-products (e.Improvements to the River Water Quality • The number of river basins monitored • The number of clean rivers decrease from 334 iincrease from f 90 (in (i 1990) tto 143 (i (in 2008) nos. economic improvement.g: Social study.g: Planning & Design Sewerage (e. in 2008 to 306 nos.g. Nutrient Removal Process.R&D Findings for Operational. Environmental & Socio-Economic Benefits Treatment Environmental Socio-Economic Technology Solutions Evaluation (e.

 Regionalisation  expansion of sewer networks. 9/22/2011 Summary of Key Achievements Operation & Maintenance (O&M) Achievements • O&M expertise for varied sewerage systems. hydraulic or operational conditions. • Effluent Compliances that contributes to improved water quality Sustainable Sewerage Planning & Development for Infrastructure Improvements • Develop Guidelines and Standards • Nationwide Catchments Strategy • Integrated Financing strategy for Sewerage development Customer Service & Awareness Program for Sustainable Services • Efficiently address operational complaints • Communications and • Improved p Level of Service for customers public outreach and • Comprehensive Billing & Collection systems education Creating Value For The Sewerage Industry • R&D for operational improvements & sustainable services • Training & Accreditation services to develop skilled and knowledgeable workforce COMPONENTS OF NSDP  Refurbishment works  Upgrading and consolidation of sewage treatment plants to meet standards  includes network rehabilitation for critical sewer networks experiencing poor structural .  Sub‐components include acquisition of land for siting of facilities.  Pour flush system conversion  convert all of pour flush/sub‐standard septic tanks to a basic septic tank system. • Efficient desludging services and septage management. 12 .  Sullage connection  program of replumbing of such properties to intercept sullage wastes into sewerage systems.  Property connection  maximise benefits of new projects. construction of new STPs and networks to enable regionalisation of all key urban areas.  Sludge  Provision of a total of sludge facilities for all priority Local Authority areas to handle sludge from desludging of ISTs and multipoint plants.

99m (2011‐2015) million 180.00 135.00 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 DEVELOPMENT EXPENDITURE ON SEWERAGE PROJECTS 2001-2011 MINISTRY OF ENERGY.00 RMK10 RM375  (2011‐2012) million 377.209 (2006‐2010) million 1200.233.38 m 0.33 m 426.000 26 13 .262.82 m 408.616.00 991.00 702.164  795.84m 44.00 310.686.68 m NKEA RM 5. 9/22/2011 MINISTRY OF ENERGY.000 GREATER KL – RIVER OF  BUSINESS OPPORTUNITY – LIFE SEWERAGE NON RIVER 9 projects 12 projects Project cost– RM 2.383. GREEN TECHNOLOGY AND WATER  SEWERAGE PROJECT UNDER  NKEA 21 projects Project cost– RM 5.000 Project cost– RM 3.10 m 600.75 m million (2001‐2005) million 800.424.27 m 132.616  400.19 m 200.61 m RM RMK8 RM1.00 1000. GREEN TECHNOLOGY  AND WATER RMK9  RM3.


.  There are potential of resource recovery in the sewerage sector - bioeffluent. 9/22/2011 Conclusion  Malaysia has seen spectacular sewerage development over the last 20 years through public – private partnership. 29 Pantai STP Jelutong STP 15 . future..  Conflicts in water management needs to be resolved via social. environmental and economic balances balances. ventures.  There is a need for structured capacity development programmes in the sewerage industry to lift the standard of the sector in the future. biosolids and biogas – plus others than can move the industry from utility to new ventures.  Moving towards full cost recovery is tough but a share from beneficiaries may make the sewerage services sustainable sustainable. partnership.