USER GUIDE


HD TERMINAL
Multi-Room HD PVR

CONTENTS

Set-Up............................................................................................................................................................3
Activation................................................................................................................................................4
Overview of Your Terminal...................................................................................................................5
Connect Your Terminal..........................................................................................................................7
Your Remote Control...........................................................................................................................11
Program Your Remote Control..........................................................................................................12
Equipment Settings.............................................................................................................................16
Help Portal............................................................................................................................................16
How to Use illico TV new generation.....................................................................................................17
Main Menu and Shortcut Menu..........................................................................................................17
Interactive Program Guide................................................................................................................18
Modify and Customize Displayed Channels......................................................................................19
How to Create and View a List of your Favourite Channels.........................................................19
Search...................................................................................................................................................20
Widgets.................................................................................................................................................21
3D...........................................................................................................................................................21
illico On-Demand........................................................................................................................................22
How to Rent a Movie or TV Show......................................................................................................23
Parental Controls................................................................................................................................24
Resume Viewing Content....................................................................................................................24
Pay-Per-View (PPV) Services.................................................................................................................26
Multi-Room HD PVR...................................................................................................................................28
Main Menu.............................................................................................................................................28
Live TV Control.....................................................................................................................................30
Record a TV Program.........................................................................................................................31
Managing Your Recordings................................................................................................................33
Managing Your Hard Disk...................................................................................................................35
Settings.......................................................................................................................................................36
General Settings..................................................................................................................................36
Controls and Limits.............................................................................................................................37
Application Preferences.....................................................................................................................39
Accessibility..........................................................................................................................................41
FAQ...............................................................................................................................................................42
Customer Service and Technical Support............................................................................................44
List of Remote Control Programming Codes.......................................................................................45
Security.......................................................................................................................................................49

For further information, visit videotron.com/terminal-support.
2

SET-UP

Congratulations on your purchase of this HD TERMINAL OR
Multi-Room HD PVR, your gateway to the illico TV New Generation
experience.

With illico TV new generation:
• Enjoy a new, customized TV experience that’s faster, more powerful and easier to use
• Get a faster, user-friendly browsing tool
• Manage your recordings easily with the Multi-Room HD PVR
• Gain access to a personalized interactive 15-day Program Guide
• Use handy apps like the Miniguide and a variety of widgets (i.e. weather forecasts, lottery
results, illico news, etc.)
• Fully immerse yourself in the HD experience thanks to exceptional image quality and menus
adapted to HD TVs
• Watch your recordings on any TV in your home, thanks to the Multi-Room PVR.

Entertainment that gives you:
• Exclusive access to illico On-Demand, which offers thousands of movies and shows, 4,000 of
which you can watch for free
• Access to Club illico: available with your monthly subscription. Club Unlimited gives you
access to a vast catalogue of on-demand movies, series, kids’ shows and documentaries, on
channel 900 and on your computer or iPad via illico.tv.

A multi-screen experience means:
• You can watch your favourite shows live or on-demand on your computer or tablet via illico.tv,
or on your Videotron mobile phone via illico Mobile.

For further information, visit videotron.com/terminal-support.
3

Activation
If you received your terminal via Canada Post, please follow these steps:

1. Connect your terminal by referring to the Connect Your Terminal section.
2. Once your terminal is plugged in, dial the number below to activate it.
Toll-free: 1-877-226-6385.
Monday to Friday: 7:30 a.m. to 10 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.
3. Follow steps 3 to 5 below.

If you bought your HD terminal or Multi-Room HD PVR from one of our authorized dealers
(rather than in a Videotron store), please follow these steps:

1. Connect your terminal by referring to the Connect Your Terminal section.
2. Turn on the terminal. Activation should start automatically and may take
up to 10 minutes.
• If activation fails, dial 514-380-7834 or 1-866-380-2134.
Monday to Friday: 7:30 a.m. to 10 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.
3. We strongly recommend that you follow the Quick-Start Wizard that will automatically pop up
when you turn on your terminal for the first time.
The Quick-Start Wizard shows you how to:
i. Set the display language of your terminal.
ii. Activate the Administrator PIN to manage certain functions of the terminal and order on-
demand content. Administrator PIN: _________________
iii. Activate and configure Parental Controls.
4. Create an Order PIN for access to content permitted by Parental Controls
Order PIN: _________________
5. Program your remote control to your TV by following the instructions on page 12.

Warning: If you see the “WIZ 502” error message on your screen, please contact Technical
Support (see page 45) immediately as it means that certain applications will not work.

For further information, visit videotron.com/terminal-support.
4

Overview of your terminal
SAMSUNG 6340 HD Terminal

SAMSUNG 8340 Multi-Room HD PVR

back of the TERMINAL*
7 5 12

13 1 4 6 2 3 8 10 9 11

1 Coaxial audio/video input 8 HDMI audio/video output
2 Component video output 9 USB port (currently unavailable)
3 RCA audio/video output 10 eSATA port
(only available on the Multi-Room HD PVR)
4 Coaxial audio/video output
5 Digital coaxial audio output 11 FireWire port (currently unavailable)
6 Optical audio output 12 Ethernet port (currently unavailable)
7 S-video output 13 Power supply

*NOTE: Photo for illustration purposes only

For further information, visit videotron.com/terminal-support.
5

CISCO 4642 HD Terminal CISCO 8642 Multi-Room HD PVR back of the TERMINAL* 5 6 1 3 2 4 7 8 9 10 11 12 13 14 1 Coaxial audio/video input 8 Coaxial audio/video output 2 Component video output 9 HDMI audio/video output 3 RCA audio/video output 10 USB port (currently unavailable) 4 RCA audio output 11 eSATA port (only available on the Multi-Room HD PVR) 5 Digital coaxial audio output 6 Optical audio output 12 FireWire port (currently unavailable) 7 S-video output 13 Ethernet port (currently unavailable) 14 Power supply *NOTE: Photo for illustration purposes only For further information. 6 .com/terminal-support. visit videotron.

To get the most out of your terminal.1™ digital sound to a home theatre system.CONNECT YOUR TERMINAL The terminal can be connected in various ways. green) transmits 1080i high-definition video to your TV. blue. Component cable — The component video cable (red. visit support. Coaxial digital audio cable – The coaxial digital audio cable transports Dolby 5. RCA component and stereo cables – The yellow component or RCA cable transmits standard-definition video. visit videotron. please connect it in the way recommended for your system.com/residential. Optical audio cable – The optical audio cable transports Dolby 5. as well as Dolby 5. Most frequently used video and audio cables HDMI cable – An HDMI cable transmits high-definition (up to 1080p) video to your TV. where as the red and white cable transmits stereo sound. 7 .videotron. with just one cable. We recommend an HDMI cable.1™ digital sound to a home theatre system.com/terminal-support. For further information. S-video cable – The S-video cable transmits standard-definition video (standard-definition TV only). To watch a demo of how to connect your terminal.1™ audio.

8 . please contact Technical Support at 1-877-380-2611. 3. with a resolution of up to 1080i. T urn on your TV and select the corresponding Audio/Video input (input 1/2/3 or component 1/2/3) to display content on-screen. 1. 2. The instructions listed below apply to HD TVs only. 2. 4. a fee may apply if a technician is required to come to your home. or if the WIZ 502 error message pops up. 3. visit videotron. Plug in your terminal using the recommended cable. among other things. If your TV does not support an HDMI connection.com/terminal-support. please contact your retailer or call Technical Support at 1-877-380-2611. Should the self-installation fail. For further information. C omplete the Quick-Start Wizard that automatically appears when your terminal is turned on for the first time. 5. This will. enable you to control the volume on your TV with the remote control for the terminal. as shown below. If you have a standard TV or if your TV requires alternative measures. If your screen is blank or starts blinking.Connect your HD terminal or Multi-Room HD PVR to an HD TV illico TV new generation is suited to widescreen HD TVs with a 16:9 aspect ratio. please restart your terminal by unplugging the power cord and plugging it back in. Recommended CONNECTION PROCEDURE HDMI – The HDMI cable transmits high-definition digital video and audio to your TV. P rogram your remote control to your TV by following the instructions on page 12. Cable Câble Y DTV Video Pb Recommended Branchement recommandé Input Video cable Câble vidéo connection Pr Audio Audio (L) Alternative connection Branchement alternatif Input (Cables not included with terminal) (Câbles non fournis avec le terminal) TV Audio (R) Audio Câblecable audio HDMI HDMI IMPORTANT: 1. If the problem persists. Turn on the terminal by pressing on your remote control. 4. use an alternative connection. For other types of connections. please see your retailer.

Should the self-installation fail. WARNING: If you see the “WIZ 502” error message on your screen. Turn on your TV and select the corresponding AUDIO/VIDEO input (Input 1/2/3) to display content on-screen. You can get such cables at your local Videotron store or from our Technical Support service. Complete the Quick-Start Wizard that automatically appears when your terminal is turned on for the first time. even though such connections are possible. Cable RCA audio-video cables (not included with the terminal) TV 1. Connect your equipment by following the diagram above. visit videotron. you can substitute it with a green component cable. a fee may apply if a technician is required to come to your home.HD Terminal or Multi-Room HD PVR with sTandard TV illico TV new generation is suited to widescreen HD TVs with a 16:9 aspect ratio. the image and interface quality may be affected. 9 . S-Video or a standard TV. it will still transmit video signal just like a yellow component cable. please contact Technical Support (see page 44) immediately as it means that certain applications will not work. Therefore. If you connect your terminal to the component cable. 4. If you don’t have an RCA connector. 3. Program your remote control to your TV by following the instructions on page 12.com/terminal-support. 2. Turn on the terminal by pressing on your remote control. Despite the difference in colour. they are not recommended. For further information. possible CONNECTION Go with this configuration if you use red and white RCA cables for audio and yellow for video.

your audio system must also be linked to your TV through the HDMI input. visit videotron. Should the self-installation fail. Cable Choose one or the other SPDF Digital Audio Input HDMI 1. If you’re connecting your terminal to the audio system with an HDMI cable. Program your remote control to your TV by following the instructions on page 12. Turn on the terminal by pressing on your remote control. please refer to the previous pages for the video connection. a fee may apply if a technician is required to come to your home.com/terminal-support. 2. please contact Technical Support (see page 44) immediately as it means that certain applications will not work. If you’re connecting your terminal to the audio system with an optical audio cable or coaxial digital cable. Refer to the diagram above and choose a connection type. please refer to your home theatre user guide. For further information. i.1 home theatre system. 3. Note: For further information on connecting your audio system. ii.HD terminal and Multi-Room HD PVR with home theatre system recommended CONNECTION PROCEDURE Use this configuration if you are connecting your terminal to a 5. 10 . WARNING: If you see the “WIZ 502” error message on your screen. Turn on your sound system and select the corresponding audio input. 4.

IOD) Search Pause (PVR. IOD) Play (PVR. IOD) List of recorded shows (PVR) Stop (PVR. IOD) Fast-forward (PVR. visit videotron. 11 .com/terminal-support.YOUR REMOTE CONTROL Turn on your TV Select your TV’s video input Display the Interactive Turn on/off Program Guide your terminal Make a selection Get information on the on-screen channel or IOD Browse menus Return to screen or on-screen to previous channel Close interactive screens Choice of on-screen options or return to live TV Adjust the volume Access illico On-Demand Change page (up/down) Change channel (up/down) Mute Switch to your Skip back (PVR. IOD) favourite channels Rewind (PVR. IOD) Record (PVR) Enter a channel Activate/disable function or your PIN Go to Picture-in-Picture (PiP) mode — PVR Zoom in/out Widgets Unavailable function LEGEND: PVR: Multi-Room HD PVR IOD: illico On-Demand For further information. IOD) Skip forward (PVR.

1. Press once. 3. please use the Automatic Search Programming Method described on the next page. press and select Settings. NUMBER HD TV BRANDS NUMBER HD TV BRANDS 1 INSIGNIA 6 SAMSUNG 2 LG 7 SHARP 3 MITSUBISHI 8 SONY 4 PANASONIC 9 TOSHIBA 5 PHILIPS/MAGNAVOX 0 VIZIO For further information. Programming using automatic search: for your TV or audio system. Press to lock the code. 8. repeat steps 2 to 5 or use the Automatic Programming procedure described on the next page. 4. If this programming procedure did not work.g. Quick programming: for your TV only. Then select Equipment Settings and specify that the remote’s volume adjustment keys control the volume on the TV (see Equipment Settings on page 16). 2. 3.com/terminal-support. Point the remote control at the TV. 7. 2 for LG). Turn your TV back on. then release both buttons. Refer to the table below and enter the number corresponding to the brand of your TV (e. Turn on your TV. visit videotron. Programming by code: for your TV or audio system. Hold down and at the same time until the red light under blinks twice. Once your remote control has been programmed. 5. 6. we recommend that you read the next few pages to ensure that you properly program your remote to your TV. 2. Quick programming of your remote control If your TV brand is not among the 10 brands listed below. There are three ways to program your remote control: 1. The red light will stay lit.PROGRAM YOUR REMOTE CONTROL To get the most out of your new terminal. 12 . The red light will blink twice and the TV will turn off.

refer to the programming by code method. 3.com/terminal-support. press and select Settings. NOTE : If neither of the two suggested programming methods work. The red light will blink twice. you will no longer be able to adjust the volume on your TV. 1. then press and release the CH+ button until the device that you are programming turns off. For further information. press to lock the code. You may need to press CH+ several times in order to make this happen. This remote control programming method allows you to control your TV and your audio system. The button will flash twice. Once your remote control has been programmed. 5. To program your audio system. 7. Hold down and at the same time until the red light under blinks twice. repeat steps 2 to 5. Program your TV first. 13 . visit videotron.Programming your remote control using the Automatic Search Method If the Quick Programming procedure did not work. 8. 2. only on your audio system. Note: When you have programmed the remote control to your audio system. 6. Turn on your TV and audio system. If this programming procedure did not work. When the device turns off. Press 9–9–1 on the remote control. repeat steps 2 to 5. 4. Point the remote control at your TV or audio system. Then press 1 if you are looking for a TV code or 3 if you are looking for an audio system code. follow the instructions below. then release both buttons.

Note: When you have programmed the remote control to your audio system. Your TV code: _________________ Your audio system code: _________________ For further information. this setting can be modified by following the instructions on page 15 (see the Change How Your Remote Control Is Programmed section). repeat steps 2 to 5. Repeat steps 3 and 4 using the same code or another code. you will no longer be able to adjust the volume on your TV. Then select Equipment Settings and specify that the remote’s volume adjustment keys control the volume on the TV (see Equipment Settings on page 16). 5. Hold down and at the same time until the red light under blinks twice. 8. visit videotron. the backlight will blink twice. 6. NOTE: If the button blinks once and remains lit for a long time.Programming your remote control with a code Follow the instructions below if you would like to program the remote control to your TV and audio system. Point the remote control at your device and press . Find the code corresponding to the brand of your device in the list at the end of this guide. press and select Settings. Enter the first five-digit code on your device. To program your audio device. only on your audio system. The device should turn off. The brands are listed in alphabetical order. If nothing happens. 1. If you have done it correctly.com/terminal-support. repeat steps 2 to 5. 14 . then release both buttons. However. 3. if possible. 2. Once your remote control has been programmed. this means the code you have entered is invalid. 4. 7. Program your TV first. Turn on your TV or audio system.

then release both buttons. RESETTING YOUR REMOTE CONTROL If you would like to reprogram your remote control to other devices or if you are having problems getting it to work.com/terminal-support. 2. 3. The red light will blink twice. 3. 2. Hold down and at the same time until the red light under blinks twice. 15 . To control the volume via your TV: 1. Hold down and at the same time until the red light under blinks twice. Press 9-9-3. Press 9-7-7 on your remote control. please refer to the following instructions. then release both buttons. visit videotron.CHANGE HOW YOUR REMOTE CONTROL IS PROGRAMMED Changing the volume button: When you program your remote control to your TV and audio system. Press 9-9-3. then release both buttons. Press 2. The red light will blink twice. 2. To control the volume via your audio system: 1. you can reset it by following these steps: 1. To control the volume via your TV or audio system. Hold down and at the same time until the red light under blinks twice. For further information. The red light will blink four times to confirm that the remote control has been reset. the volume button will work with the device that you programmed last. Press 3.

Accessing your terminal preferences: 1. You can change: • When you would like your terminal to switch to standby mode: Configure your terminal so that it turns off automatically when you want it to (date and time). • The model of your remote control: Select the model of your remote control to get the most out of its features. 2. you can choose a 480i or 480p resolution. • You will find an FAQ under each Help section. • The picture resolution: It is important to choose a 1080i or 720p resolution. Press to go to the main menu. If you do not have an HD TV. The Help Portal offers demos and an FAQ section for most of the available features. select the topic that interests you and press . Using . • Using . How to access the Help Portal: • Press to go to the main menu. select Settings then Equipment Settings. • Display: Display the time on the terminal when it is off. select HELP and press .equipment settings This section will help you to configure your video and audio preferences so that you can get the most out of your HD TV and new terminal. 16 . depending on the viewing mode of your HD TV. • Browse the menu using . • When you would like your terminal to turn on: Configure your terminal so that it turns on automatically when you want it to (date and time). • Volume control: Determine whether you would like your remote to control the volume on your TV or terminal. then press . help portal illico TV new generation now has a Help Portal in the main menu.com/terminal-support. visit videotron. please ensure that the volume control button is set to work with your TV or audio system. If your remote control has been programmed to your TV. HD channels are available after channel 600. Some topics are explained with a video. For further information.

and much more! Main Menu Shortcut Menu ACCESS THE MENU 1. the search function. then customize it by choosing the shortcuts you want. 3.In the drop-down menu. you can always press to return to the previous screen. Note: You can customize the Shortcut Menu from the main menu by pressing . Press to confirm your choice. Using . select Settings. Press . 1. settings.com/terminal-support. then Application Preferences. select Activate or Disable the Shortcut Menu. ACTIVATE AND PERSONALIZE THE SHORTCUT MENU illico TV new generation also offers a Shortcut Menu that lets you choose the shortcuts you want. Using . Browse the menu or the widgets using . 3. When you browse illico TV menus. 17 . 2. 4. select Shortcut Menu. Press to go to the main menu.HOW TO USE ILLICO TV NEW GENERATION Main Menu and Shortcut Menu The main menu gives you access to all available illico TV new generation features. visit videotron. For further information. widgets. illico On-Demand. like the Program Guide. 2. Please note that the Program Guide and illico On-Demand cannot be removed from this menu.

Complete Guide Full Screen Mode Miniguide How to use the Program Guide 1. For further information. 3. While you are watching content. Press to exit. HOW TO USE THE miniguide 1. 18 . Press to display the complete Guide (press it again to see it in full-screen mode). 4. Note: When the icon is displayed to the left of the Program Guide. Press to go to the selected channel. 3. press . Use to go from one channel to the next and from one schedule to another. 2. note: You can modify the automatic display of information relating to a show in the Miniguide. Press to get more information on the selected schedule. Press to go to the selected channel. 4. 2.com/terminal-support. If this does not happen. a description will automatically pop up. select Application Preferences. visit videotron. If you hover the cursor over a show in the Miniguide. Use to browse the Program Guide. Under Settings in the main menu. press .Interactive Program Guide The Interactive Program Guide lists the shows that are being broadcasted at that time and those to come over the next 15 days. it means that you are not subscribed to this channel.

5. an icon will appear in the top left-hand corner of the Program Guide. then select Filter. Press . In the Program Guide. You can browse through your favourite channels using the button on your remote control or with the Favourite Channels browsing filter by selecting in the Program Guide.Modify and Customize Displayed Channels CHANNEL FILTER You can filter the channels displayed in the Program Guide by using a wide range of criteria. Then select Application Preferences and Program Guide. Press . 3. 1. For further information. 3. movies. 5. Press . Adding or removing several favourites at once: 1. 2.e. You can display: • All channels or only the ones that you are subscribed to. How to Create and View a List of Your Favourite Channels Adding or removing your favourite channels in the Program Guide or while watching TV: 1. Select the filter you want using and press . The filter will remain active even when you close the Program Guide. 2. A window will pop up prompting you to select your favourite channels from the list of channels included in your TV package (menu on the left) or remove channels that you have already selected (menu on the right). To remove the filter. Select By Name or By Number and press . • Your favourite channels or those that broadcast content in the language of your choice (French. family shows. use to select a channel and press . You can remove a channel from your Favourite Channels list by pressing and selecting Remove from Favourite Channels. 4. 2. A star on the left of the Program Guide will indicate your favourite channels. 3.com/terminal-support. news. Press to go to the main menu. sports. 3. English. you must select Display All or switch to a channel that is not included in the filter that you selected. 19 . Select Settings. 4. • Channels by genre (i. When a channel filter is activated. Select Favourite Channels and press . Browse through channels by name or by number: 1. Press and select Sort using . or other). visit videotron. 2. etc).

illico On-Demand. 2. How to use the Search function: 1. For search results that are even more accurate. Select the content for more information. 3. movie title. the more accurate your search results will be. Relevant content will begin to be displayed from the second letter that you enter. 4. and content recorded on your Multi-Room HD PVR. visit videotron. 20 .SEARCH illico TV new generation has an Advanced Search function that allows you to quickly find content in the Interactive Program Guide. On-screen keyboard Content displayed by category (celebrity. etc. When the on-screen keyboard is displayed. use to enter the title or the name of the actor you are looking for. Pay-Per-View TV service. select Display Filters at the bottom of the keyboard.) For further information. Press on your remote.com/terminal-support. The more letters you enter.

For further information. For example. Select the widget you want using and press . Go to channel 800 for more details on 3D programming. For questions relating to use. Press on your remote control or press to display the main menu on-screen. 21 . This tile (or widget) offers you quick access to weather forecasts for your region. you will see a weather tile.com/terminal-support. weather or lottery). HOW WIDGETS ARE DISPLAYED WHILE YOU WATCH TV Note: To edit the settings of a widget (i. visit videotron. How to access widgets: 1. Tune in to channel 900 to view the list of on-demand 3D movies. in the main menu. You can also select Games and Applications from the main menu.Widgets Widgets are handy mini-applications that offer quick access to information.e. You will see a list of widgets at the bottom of the screen. 3D Videotron lets you view content in 3D. go to your preferences and select the widget you want to edit. please refer to the User Guide that came with your TV. Experience 3D on a 3D TV It is possible to view all 3D content offered by Videotron on a 3D TV using the glasses provided by your TV’s manufacturer. or visit the Terminal Support section of our website for more information on this technology.

illico On-Demand offers the widest range of content (in French and in English).com/terminal-support. comedy shows and much more. which you can access when you want.tv and illico Mobile at any time. Club illico gives you access to a vast catalogue of over 1. This service gives you access to channel 900.iLLICO ON-demand illico HOMEPAGE Category Our picks Tools and options illico On-Demand is where you can watch movies. available the day they are released on DVD/Blu-Ray • On-demand channels like The Movie Network. illicoweb. 22 .000 titles. • Thousands of free titles Club illico: Available with your monthly subscription. Family. whenever you want. HBO. press up to four times to increase the fast-forwarding speed To stop watching content To skip back a chapter To skip forward a chapter For further information. press up to four times to increase the rewind speed To fast-forward. Handy buttons for when you use illico On-Demand: To access illico On-Demand To resume viewing content you paused To pause To rewind. You’ll find: • A wide range of on-demand HD movies on channel 900 • Movie premieres. etc. go to illico. series and shows. In fact.tv/clubillico. For more information. including movies. in the comfort of your home. Disney Junior. visit videotron. popular TV shows.

you can choose between the following three options: Order. Browse through the menus using and choose the category or the content that you’d like to see.com/terminal-support. select My Selection in the illico On-Demand main menu. a window will pop up prompting you to create an Administrator PIN. If an option is unavailable.HOW TO RENT A MOVIE OR TV SHOW 1. You will need your PIN to confirm your order. it will be shaded. To view this list. 3. press . Press for each selection and press to return to the previous screen. If you did not create a PIN when you set up your terminal. Watch the Trailer or Add to My Selection. If you have any questions relating to Parental Controls. Press to go to illico On-Demand. 6. For further information. 23 . a window will pop up on-screen asking you to choose the language in which you would like to view the content (FR/EN) and the viewing mode (HD or SD). please refer to the next page. visit videotron. The ordered title will be available for the period indicated on-screen and can be accessed from the Resume Viewing Content menu. When you are ordering content. Then. Note: My Selection is a list of titles that you may want to watch at a later time and that you can add to as you browse the list of content by pressing . 5. When you have selected content. Automatic display Information regarding content 4. 2.

2. 5. Search for content marked by this symbol: . 1. To exit illico On-Demand. If the Parental Controls are active 1. select a title that you have already ordered. press . mobile or tablet. RESUME VIEWING CONTENT You can resume viewing an on-demand movie that you’ve paused on the screen of your choice: TV.com/terminal-support. You can disable Controls and Limits by pressing . Press . select Resume Viewing. The time displayed beside each title indicates how much time you have left to watch the ordered content. please refer to the Controls and Limits section on page 37. For further information. An Order PIN or Administrator PIN may be used to order content permitted by Parental Controls. 4. You will need your Administrator PIN. 24 . visit videotron. Using . 3. You will need your Administrator PIN to order content that is blocked by Parental Controls.PARENTAL CONTROLS Parental Controls is a feature that should have been configured using the Quick-Start Wizard when you set-up your terminal. 2. 3. Using . computer (via the Web). To configure the Parental Controls settings.

visit videotron. 25 . please refer to the Application Preferences section on page 39. Select illico On-Demand preferences from the main menu and press .com/terminal-support. list or grid) using the button. you can choose the display that you want (normal. Customizing Display Options When you consult available content in different sub-menus. From this menu you can edit your preferences. you can access your preferences by pressing or by selecting Preferences from the home screen. such as language (FR or EN) or viewing mode (HD or SD). View: Normal (default) View: Carousel View: List View: Grid For further information. carousel. For further information.Illico on-demand preferences When you browse the illico On-Demand menus.

Choose a title and press . To view orders 1. a pop-up window will prompt you to create an Administrator PIN. If the content you selected is unavailable. select See Other Broadcasts to view a list of later broadcasts. 3. and from channel 751 onwards for high-definition programming. For further information. Tune in to a Pay-Per-View channel. 2. i. visit videotron. Select a time slot and scroll through the movies scheduled to air during this period. For more information on Indigo’s programming. Note: You can order movies up to four hours in advance. visit canalindigo. Press Order to access the content and enter your PIN. Viewers Choice: From channel 350 onwards for standard-definition programming.com or tune in to channel 300 to watch the trailers. and events up to seven days in advance. 4.com/terminal-support. Press Guide to view the Program Guide. 6. You can view your orders by tuning in to any Pay-Per-View channel from the Program Guide. 26 . Press and select My PPV Orders. which you can order at any time using the Program Guide. and from channel 750 onwards for high-definition programming. Indigo: From channel 300 onwards for standard-definition programming. 5.Pay-per-view (PPV) services Indigo and Viewers Choice air commercial-free movies and events. If you don’t have a PIN. Orders are billed to you the following month. To order a film or event 1. ii.

iv. To cancel before the program begins: i. including adult content. ii. Press . 2. ii.com/terminal-support. To order content allowed by Parental Controls. 2. Please refer to the Controls and Limits section on page 37. Press . visit videotron. Press . Parental Controls Parental Controls operate in conjunction with the Pay-Per-View function. Select the channel and time slot for which you placed your order.“Event” refers to special features. Select the channel and time slot where you placed your order. Select Cancel My Order and enter your PIN in the confirmation window. If the Parental Controls are active: 1. To cancel up to 2 minutes after the program has begun: i. 3. 27 . you can use either your Order PIN or Administrator PIN. such as sporting events and shows. iii. 2. 1. Select Cancel My Order and enter your PIN in the confirmation window.“Movie” refers to all content. You will need your Administrator PIN. For further information. you will need your Administrator PIN. iii. To order content that is blocked by Parental Controls.To cancel an order You can cancel a Pay-Per-View order free of charge up to two minutes after the start of a movie1 and up to 15 minutes after the start of an event.2 You can cancel your order from My PPV Orders screen or by following the instructions below. 1. You can disable your Controls and Limits settings by pressing .

You can even control live TV. manually record a show. Multi-Room HD PVR MAIN MENU For further information. manage your recordings and change your preferences. visit videotron. Free yourself from TV schedules without ever missing your favourite TV shows. main Menu The Multi-Room HD PVR’s main menu lets you manage content that you’ve already recorded. You can view your recordings and programmed recordings. and record two programs at once while you watch a third previously recorded show. and content set to be recorded. and manage your recordings with ease. 28 .com/terminal-support.Multi-Room HD PVR Take control of your TV experience with the Multi-Room HD PVR. Record content with the press of a button.

Press to go to the main menu. Use to select Multi-Room HD PVR and press . • Upcoming recordings: Allows you to view a list of your future recordings. The Multi-Room HD PVR’s buffer allows a recording to begin a few minutes (from 1 to 15 minutes) before the start of the program and to end a few minutes (from 1 to 15 minutes) after the program has ended. 2. You can also access this menu by pressing on your remote. modify a recording and block a recording that was not filtered by Parental Controls. visit videotron. • Preferences: Allows you to modify your Multi-Room HD PVR’s buffer settings and recording storage time. stop a recording. 29 .To access the Multi-Room HD PVR menu 1. and to run the Free Up Disk Space function. • PVR Management: Allows you to see the available disk space. play a recording. You’ll therefore never miss the recording of a show or movie whose time of broadcast does not coincide with the time indicated in the Program Guide. i. 3. select what you’d like to do. For further information. • List of recorded shows: Allows you to view your recordings.com/terminal-support. A buffer is an area of memory that temporarily stores data. Next. • Manual recording: Allows you to manually record within a specified time slot.

To resume viewing in real time. HOW TO CONTROL LIVE TV When you press on one of the buttons mentioned above. visit videotron. To save these shows. rewind or resume viewing a live show. To skip forward a few seconds. To resume viewing. To instantly record a show. To rewind. the status bar will automatically appear at the bottom of the screen and indicate how far along the show is in terms of its playback and broadcast. press up to four times to increase the rewind speed.LIVE TV CONTROL Time shifting allows you to control the show you are watching as it airs. The Multi-Room HD PVR’s buffer memory allows you to rewind a channel up to one hour before you tuned in to it. Recorded shows stored in the buffer memory will be erased as soon as you change channels or turn off the Multi-Room HD PVR. To view a list of your recordings. Thanks to its built-in hard drive. you have to record and save them by pressing . To skip back a few seconds. To fast-forward. For further information. press up to four times to increase the fast-forward speed. Useful keys T o pause a show for up to an hour. To pause/stop a show you’re watching.com/terminal-support. 30 . This allows you to pause. the Multi-Room HD PVR stores the images broadcasted on the channel you’re watching in a buffer memory. you can resume watching a show from where you paused it. After an hour.

visit videotron. 2. For further information. and it will be recorded from the moment you started watching it. To modify the recording criteria mentioned above.com/terminal-support. the REC icon will appear onscreen. 1. 3. Program the recording of a TV show using the Program Guide. If you are watching a TV program: i. b. Select Record this Episode to record only the episode you are watching. refer to the Manage Your Recordings section on page 33. Press . Select Record. Once you have confirmed your changes.RECORD A TV PROGRAM Three ways to record a TV program: 1. recording options and length of the storage period. Repeat (or not) the recording. press and select one of the following options: a. 31 . no matter what day or time slot. If you are watching a series: i. Record the TV program you are watching. Recording the TV program you are watching If you have been watching the TV program from the beginning. c. Select Repeat Recording to record the TV show you are watching every time it airs. Select Record Series to record the TV show you are watching every time it airs. Manually record content within a specified time slot. The Multi-Room HD PVR will display the choices available to you. press at any time during its broadcast. ii. ii. 4. Note: To learn how to change the recording frequency. d. Select Record Once to record only the TV show you are watching. 2. 3. Establish the recording frequency. Establish how long you’d like the recording(s) to be stored for.

To modify the recording criteria.com/terminal-support. 4. The title of the programmed recording will be displayed in a red box in the Program Guide. 32 . 3. Select Record Once to record only the TV show you are watching. Press . press and select the desired option. ii.tv or your Videotron mobile phone when you are away from home. Select a title that you would like to record and press . visit videotron. Select Record Series to record the TV show you are watching every time it airs. You can then watch your favourite shows on your Multi-Room HD PVR when you get back. Press to go to the main menu. If you want to record a series: i. 4. if this option is available to you. save or delete a recording that is underway. 5. no matter what day or time slot. For further information. Select Record this Episode to record only the episode you are watching.* *You must be subscribed to Videotron’s digital TV. The Multi-Room HD PVR will display the options available to you. 6. Fill out the required fields to program the recording. 2. 2.Programming a recording using the Program Guide To program the recording of shows you don’t want to miss in advance: 1. 3. ii. Modifying an ongoing recording while you watch it To stop. Manual recording within a specified time slot To record all TV shows within a specified time slot: 1. Remote Multi-Room HD PVR You can program your Multi-Room HD PVR to record TV shows via illico. Select Repeat Recording to record the TV show you are watching every time it airs. Use to select Manual Recording. Use to select Multi-Room HD PVR. Internet and mobile telephone services. press . If you want to record a TV show: i.

MANAGING RECORDING CONFLICTS The Multi-Room HD PVR allows you to record two TV shows at once while you watch a third. 33 . previously-recorded show. 3. visit videotron. In the event that you are not there to resolve it. If you have not finished watching the recorded content. the problem will be stored and the Multi-Room HD PVR will prioritize the recording of series and movies. 2. Play recorded content 1. For further information. While it is playing. select a title and press . press to pause or press to go back to the beginning or delete the title. In the event that the Multi-Room HD PVR detects three recordings occurring at once. NOTE: Suspending a recording allows you to cancel the recording of one episode in a recurring program. MANAGING YOUR RECORDINGS This section will show you how to view the content you recorded and how to manage the recording space on your hard drive. return to current programming by pressing twice. a pop-up window will ask you to resolve the scheduling conflict. Press .com/terminal-support.

com/terminal-support. Press and use to select Block Manually. Modify or Delete. use the Free Up Disk Space function. and then select Suspend.Blocking recorded content Turning on Parental Controls will prevent the user from viewing recordings based on age. To block a recording: 1. To connect the terminal to a TV. 3. visit videotron. Deleting and modifying upcoming recordings 1. 2. 34 . For further information. 3. Enter your Administrator PIN. please refer to the Connect Your Terminal section on page 7. Use to select the recording that you’d like to modify or delete. 2. Getaway function Bring your Multi-Room HD PVR along with you if you go on a trip so that you can access your recorded TV programs. To delete multiple recordings. Deleting recordings 1. Use to select Upcoming Recording and press . Use to select Delete and press . Please note that a cable connection is not required. 4. explained on the following page. 2. Press to go to the main menu. Press and select the title you wish to block. Press and select the title you wish to delete. Use to select Multi-Room HD PVR and press .

2. 3. or to go to the Program Guide. and vice versa. Use to select PVR Management and press . 4. The PVR Management function allows you to evaluate the amount of available disk space on your hard drive. Press . allowing you to store up to 280 hours of standard-definition content or up to 55 hours of high-definition content.com/terminal-support. 1. Use to select Multi-Room HD PVR and press . Press to go to the main menu. Use to select Free Up Disk Space and follow the instructions on-screen. Picture in Picture (PiP) Picture in Picture (PiP) is an exclusive feature available with the Multi-Room HD PVR that allows you to watch two shows at once.Managing your hard disk The Multi-Room HD PVR has a storage capacity of 500 GB. To activate the PiP feature 1. For further information. Press to modify the PiP screen display or to change the screen’s position. The Free Up Disk Space function allows you to manage your recordings and free up space on your hard drive when you need to. 3. visit videotron. 4. Press to move content in the main screen to the PiP screen. 2. Press again to close the PiP feature. while the Free Up Disk Space function lets you free up space on your hard drive when you need to. 35 . Press to change channels on the main screen. 5.

visit videotron. Quick-Start Wizard: This is a configuration guide that appears when the terminal is turned on for the first time. Equipment Settings (please refer to page 16) e. 2. you can access the General Settings. and Accessibility features like Closed Captioning. It shows you how to configure the device’s General Settings. such as language.SETTINGS In this menu. as well as launch the Quick-Start Wizard. Application Preferences for the TV and terminal. c. Application Preferences d. 1.com/terminal-support. like language (FR/EN). b. Equipment Settings. a. Display the widget bar when the terminal is turned on: Choose whether or not you want the widgets to be displayed when the terminal is turned on. For further information. Press to go to the main menu. 1. you can modify the following settings: a. Press to go to the main menu. General Settings b. Language: Choose the language in which you’d like the illico TV new generation interface to be displayed. Administrator PIN and Parental Controls settings. 36 . In this menu. 2. d. Controls and Limits c. to select Settings and press . Viewing Controls and Limits. Accessibility General settings General Settings allows you to modify your basic preferences. Use to select General Settings and press . your postal code and the widgets’ display. Use . Postal code: Enter your postal code to receive geo-located information.

37 . If you haven’t done this already. Select Modify Controls and Limits by pressing . Use to select Settings. 4.ContrOls and limits This menu allows you to modify Parental Controls. Parental Controls block content that is inappropriate for viewers under a certain age. select Controls and Limits and enter your PIN in the window that pops up on-screen. For further information. 3. and block channels and users’ access to settings. Controls and Limits allows you to: • Manage Parental Controls • Block content depending on the age of the user (8+. Note: There is a difference between Parental Controls and Controls and Limits. 5. 16+ or 18+). while Controls and Limits restrict viewing times. You can also choose to suspend Controls and Limits for a limited period of time. 13+. select Enable/Disable Controls and Limits and choose the appropriate age group (8+. restrict access to certain content and create or modify your PINs. 2. a pop-up window will prompt you to create an Administrator PIN.com/terminal-support. visit videotron. 16+. Next. 18+) • Block certain channels • Block adult content • Block viewing times • Protect the settings on your terminal • Protect the recordings on your Multi-Room HD PVR • Manage your PINs Manage Parental Controls via the main menu 1. 13+. Next. select Enable/Disable Controls and Limits. Next. ACCESSING CONTROLS AND LIMITS It’s important to have activated an Administrator PIN using the Quick-Start Wizard. Press to go to the main menu.

38 . 2. or via the Program Guide. 6. 5.Manage Parental Controls settings and Block a Channel From the Modify Controls and Limits menu. SHORTCUTS: You can suspend Parental Controls and block or unblock a channel by pressing during a broadcast. Enable or disable parental controls according to age. visit videotron. 4. 7. Enable. Select the channels you want to block by using the Restricted Channels feature. For further information.com/terminal-support. you can also: 1. Hide adult content. Protect the recordings on your Multi-Room HD PVR. Protect your settings. 8. 3. Add viewing restrictions based on the time of day. disable or suspend controls and limits. Establish for how long the PIN will be able to unblock the channel.

visit videotron. • Program Guide and TV: To modify which channel comes on automatically when you turn on your TV. Accessing the Application Preferences: 1. You can then browse through the menu and modify the following applications: • Caller ID: Allows you to see the number of the person calling you. Full or Zoom) allow you to display the content you’re watching in proportion to your screen. it’s normal that black bars border the left and right sides of the screen. 39 . manage your favourite channels. etc.com/terminal-support. Use to select Application Preferences. illico On-Demand. Program Guide. 4/3 16/9 For further information.Application Preferences Configure your Application Preferences (i. 2. When an HD TV displays SD content. that can display HD content.e. • Viewing Mode: The terminal allows users to change the viewing mode according to their preferences. Use to select Settings. 3. on your TV screen. The viewing modes (Normal. Shortcut Menu. Press to go to the main menu. An HD TV features a wide screen with a 16:9 aspect ratio. TV Caller ID. You must be subscribed to Videotron’s Call Display service. set your display preferences for the Program Guide or set the viewing mode. Program Guide.).

com/terminal-support. and how long your recordings are stored for. 40 . • Multi-Room HD PVR: To modify your Multi-Room HD PVR’s buffer settings. refer to the illico On-Demand Preferences section on page 25. Press up to three times for the picture to change to the desired mode: Normal. • illico On-Demand: To modify your preferences. visit videotron. For further information. For display preferences.Modifying the viewing mode while watching TV 1. Full or Zoom. • Shortcut Menu: To enable or disable the shortcut menu or delete available options (the Program Guide and illico On-Demand cannot be removed from the Shortcut Menu). the display language (FR/EN) and the content format (HD/SD). such as the order in which your selections are displayed.

3. you can watch it in the language of your choice. 4. Use to select On/Off and press . • Digital Source 2 is the recommended option in terms of language selection. i. CC6. Activating Closed Captioning 1. 41 . CC4. • Digital Source 3 to 6 are options to come. Audio Accessibility: Allows you to change the audio track (SAP mode). For further information. It features an abridged version of the actors’ dialogue as well as important aural indications. you can modify the characters that appear onscreen. When a show is broadcasted in SAP mode. visit videotron. • Audio description display (On/Off): Refers to an additional audio track that allows blind and visually impaired people to hear a description of what is happening on-screen. Modifying audio accessibility and Closed Captioning settings 1. Using the button. ii. CC5. Press to go to the main menu. displayed as subtitles.Accessibility This menu lets you configure your preferences in terms of audio accessibility and Closed Captioning for the hearing-impaired. 3. Use to select Settings. Press to go to the main menu. Configuring Closed Caption settings (Closed Captioning must be active) 1. Closed Captioning: Allows you to modify Closed Captioning options. choose display options either by Show or by User. Once the user has configured the display. Closed Captioning is intended for people who have trouble hearing. CC2. Use to select Settings and press . Use to select Accessibility and Closed Captioning. Closed Captioning channels: CC1. Use to select Accessibility and press . Closed Captioning for the hearing impaired Closed Captioning is the audio portion of a TV program. 2.com/terminal-support. Digital Closed Captioning mode • Digital Source 1 is the standard Closed Captioning channel. Audio accessibility • SAP: Second or third alternative audio track. CC3. 2.

Why is the sound on my TV so low? Your terminal’s Volume function controls the strength of the audio signal emitted by the terminal. To do this. i. you will only be able to control the volume on your TV. When the terminal’s volume is low. visit videotron. Component 1. and now the sound isn’t working. or my TV screen is black. by setting it to either Input 1.e. then plug it back in again a few seconds later. press the VOL+ button on your terminal. To reboot the terminal. 2 or 3. Where can I learn more about illico TV’s Program Guide. Because your TV has multiple inputs. the volume controls on the terminal are disabled when the latter is connected with an HDMI cable. If this is the case. and bring the sound back. please refer to the Equipment Settings section on page 16.com/terminal-support. unplug the power supply cord. as well as the recordings on your Multi-Room HD PVR will remain intact. Set your TV to the right input using the remote control it came with. You will have to program your remote control to your TV by following the instructions on page 12.videotron. Rest assured—your terminal settings. What should I do? You may have activated the terminal’s “Mute” function while programming the remote control by pressing OK/SELECT and MUTE. Wait a few minutes before turning the terminal back on. press on your remote control and select Help. 2 or 3.FREQUENTLY ASKED QUESTIONS NOTICE: The first step in resolving problems related to the illico TV service is to reboot the terminal. the signal it sends to the TV is equally low. To prevent this. and then program the terminal so that you can only control the volume on your TV. 42 . I programmed my remote control. To access the Help Portal via the illico TV main menu. My terminal is not working. This is where you’ll find instructional videos and answers to the most frequently asked questions. it’s important to let your TV know the one you’re using. This will disable the “Mute” function. Please follow the programming procedure on page 12. please contact Technical Support at 1-877-380-2611.com. blue. menus and applications? You can access our Help Portal from the main menu. as well as at support. If this is the case. 2 or 3. Can I program my remote control to my TV? Yes. we suggest that you program your remote control to your TV by following the instructions on page 12. or HDMI 1. For further information. If the problem persists. Is this normal? In order to provide you with the highest level of sound quality. blurry or snowy. I can’t control the terminal’s volume with the remote control. What do I do? Make sure the terminal is turned on and that you followed the steps for activating (on page 4) and connecting (on page 7) the terminal.

Seeing as the terminal does not come with a component cable. is it normal that I can access channels that are not included in my TV package? Yes. As a result. Once you have activated your terminal. temporary access to several channels that aren’t necessarily part of your TV package. What do I do? Once you’ve made sure that the HDMI cable is properly plugged into the terminal. visit videotron. If the problem persists. some shows airing on HD channels are broadcast in standard definition. restart the terminal as indicated above. you’ll have free. please contact your retailer or call Technical Support at 1-877-380-2611. When I plug in my terminal with an HDMI cable. or contact Technical Support at 1-877-380-2611. the picture breaks or an error message appears onscreen. How can I switch to full screen mode when I’m watching a channel that’s broadcast in standard definition? The # button on your remote control allows you to stretch the picture or to zoom in and get rid of the black bars that border the left and right of the screen when you’re watching a channel in standard definition.com/terminal-support. 43 . proceed with the alternative connection by using a component cable. it may be that your TV is not compatible with the terminal’s HDMI port. reboot the terminal by unplugging the power supply cord and plugging it back in. After activating my terminal. you’ll be able to access the channels included in your TV package on the business day following the activation date. For further information. What do I do? Reboot the terminal by unplugging the power supply cord and plugging it back in. Large or Zoom. Is it normal that broadcasts on certain channels don’t fill the screen? Yes. Press on # until you obtain the desired zoom mode: Normal.The sound cuts out or the picture breaks up when I watch TV. If the problem persists. Channels where the picture does not fill the screen are standard-definition channels. However. The only channels that broadcast full screen are HD channels (channels after channel 600). Instead.

Montréal: 514-281-1711 Quebec City: 418-847-4410 Saguenay: 418-545-1114 Outaouais Region: 819-771-7715 Elsewhere in Québec: 1-888-433-6876 TECHNICAL SUPPORT For problems of a technical nature. Montréal: 514-841-2611 Quebec City: 418-842-2611 Saguenay: 418-543-4611 Outaouais Region: 819-771-2611 Elsewhere in Québec: 1-877-380-2611 For further information. to 10 p. to 8 p. visit videotron. to check out instructional videos at videotron. Saturdays from 8 a.com/terminal-support. and Sundays from 9 a.com/terminal-support or to contact Customer Service.m.m.CUSTOMER SERVICE AND TECHNICAL SUPPORT Customer Service For further information.m. to 8 p.m.. 7 days a week. we invite you to contact Technical Support. 44 . You can reach a representative 24 hours a day. You can reach a representative Monday–Friday from 7:30 a. we invite you to visit the illico TV Help Portal.m.m.

10055. 11963. 10092. Aiko . 10050.10700 Eiki .10171 Delta .10019.11494. 11032. 11669.11623 Crosley .10145. 10068 Akai . Celebrity . C&M . 11688. 10185.com/terminal-support. 11922. 10186 11623 Hanns. 10029.10217.10179. Cinego . 12417 Archer . 10768. 11963. 10092. 10672. 11665. 10236. 45 .10017.10171.11264. 12183 10179.11803 11911. Goodmans . 10052.10891 Casio . 12232 11935 10183. 10038.10000.10019 Diamond Vision . Crown .11984 10002 10036.LIST OF REMOTE CONTROL PROGRAMMING CODES TV Codes 3M .11864.10748. 11905.10003 Broksonic .10171 Denon .11687.10030. 11570 11783 Aftron . 10217. 11315 11822 10002.11222 iLo . Encross . 12089 11690.10092 CCE .10735 Haier . 10003. Albatron . 12314 12315. 10179 Cadia . 11299. 11385.10056 Fisher .10046 Carver . Harman/Kardon . 11080. Cytron .10180 Disney . GoldStar . 10409. 11672. 11909.10873 Byd:sign . 10179 Action . 11745. 12167.11283 Electroband .10093. 12413 Daytron . 11672 Harley Davidson .11326 10451.10812. 10039 10171. Hallmark . 10177. 10451.10145.10700 11963 11660.11034. 10817 10842. 11904.10054 11803.11309 Dynex . Harvard . 11204. Inteq . 12560 Epson . 11913. 11463 H & B . 11963.11122.10180 10039. 10036.11986 10462.10047 Erae . 12152 10039. 10846.10392 Accurian . 12326. Hannspree . 10426 11905. 10308 Bradford . 11944.10737. 11517. 11385.12189. 10180.10178 10815. 11570. 10280. 11590. 10019 11926 KDS . 11671. Kawasho . 12402. Hyundai .10171. 10817. 10009. 12347. Initial .11538. 12513. 10279.10279. 10019.10017 Astar . 11314. 10030. 11474 11101 Anam . 12087 11294 Anam National .11765. 11907.10019 GFM . 11963 11665. 12017.11348. 11655 Brockwood . 10813. Cyberhome . 11935 Dwin .10761. 10053.10017.11746 AOC . 11660.11531. 12338. Contec . Claritone . 10038. 11823. 11101 11207.11422.10054 11362. 10875. 10561 11929. 11088.11996 Go Video . 10186. 11765 HP . 10173. 10180. 10623. 11686. 10182. 10329 Element . Candle . 10032. 12359 Jensen .10043. 11748 Advent . 10879.11494. 10713. 11937.10046 11951.10054 12014. America Action . 10170 10381. Adventura . 11911. 10451. 10056. 10016 Ambassador . 10463.10030. 10004.10000 11284. 10672.10178. 10171. Commercial Solut.10030 Electrohome .10032.10180 12306. 10135. 10003. 10030. IX .11687 For further information.11565 11831 Kamp .11032. 10158.10180 12008 Insignia . 11286. 11326. Concerto .10360 A-Mark . 11944. 11616. 10185 11009. Electrograph . Emprex . CTX . 10463. GPX .10463.10180 11756 iRIS .11665.10180. 10216.10747. 10280. 11955 Changhong . 10054 Funai .10032 10003. 10043. 11661. 11205 11670.10236.10054. 11178 12167 11933 Aventura . 11089.11783 11933 Carnivale .10000 Emerson .10463. 10409.10611. 10169.10765 10154. Apex Digital .10451.10877 10092. 11089.10178.10801 Dell .12189 Audiovox . 11991.10876. Envision . . 10151. Citizen .10154. 11676. visit videotron. 10046. Hisense . BenQ .10180.10180 12002. 10097. JBL . 11766. 10182. Digistar . 10463. 10046 10056. 11089. 11290 I-Inc . 10098. 11665 Gradiente . 10731 Bell & Howell .10000. 10027. 10091 10282. 10701. Compaq .11755.11603. 11689.10463. 10066. 10180.10849.10179. 10003. 10171. 11088.10748. 11661 10019.11007 Dumont . 11929. 10178.11366 Admiral . 12087. 11904 Aiwa . 10181.10185 10179. 10765. 11990 12479 Craig .10177 Coby .11394. 10171 11034. 10183. Belcor . 10843 Classic .11200. 11935. 10180. 11684. 12397 Curtis . 12014. JVC .10161 12348 12351. JCM . JCB .10700. Aomni . 11692.10180. 10095.10030. 11952. 11394. 11589. 10179. Janeil . 10783. 10186. 10008 12344.10158.10216 10016 Digital Lifestyles . 11219.10154. 12345. 10511 10019 10069.10749 ESA .10360 Abex . 10030.10000. 11868.11369 Gibralter . 10702.10886.12049. 12466 Gateway . 11892. 11365. 11001.G .10180. Hewlett Packard . 12256 10802. Aurora Systems . 10067.11755.10794 GE . 11990 11365. Daewoo . 10056. Futuretech . 11423. 11675. Axion . 10096.10180 Fujitsu .10019 Durabrand .10047. 11909 11919. 10160. Kaypani . 10019. 11769.10052 Brillian . 10159 Infinity . 11326.10060. 10282. 11738 CXC . 10216 Clarion . 10227. Alaron . 11603. 10056. 10178. 10021. 12340. 11326. 10051.10747 Grunpy . Hitachi . 10030.12049. 10890 11217.10761.10003 12352.

10056 10031.10154. 11913. 10872. 11665. 11435.com/terminal-support. Midland . 10625 10030. 10019. 10179.11755.10019 Tosonic .10800. 10093. 10814. 10150. 10766.11031.11687 10179.11678 NuVision . KMDS . 12183.11799 KLH . 11935. 11262 TruTech . 10463.10765.11474 Samsux .10179 Maxent . Scotch .10093 11959. 10871. 10039.10000 10747 NTC . 11316. 11757 10030. 10019. 10381. Skyworth .11423. 10019. 10054. 11769. 10150. 10054. Starlite .10810. 11366. 10030. 11953. 11931. 10187.11610. 10020 11457. 10054.10017. 11400. 10844.10093. 11385 Simpson . Studio Experience .12278 10019. 10051. Magnasonic .11200 11828. 10587. 11597. 11623. 11385. 10178. 11931. 11963.11250. 10178. 10179. 11945.10180.11904 Noblex . 11911. 11286. 11287. 10165 Sampo .10051. 10179. 10038. 11904. 11711 TNCi .11286. 11463. 10179. 11265.10021 11328. 10056. Techwood . 11959. 10054. 11962. 10019. Memorex .11493 Protron . Nexus Electronics . 10016. Spectroniq .12104 10019 11361. Syntax . 12026 Pyle . 10186 KTV . Toshiba . 11925 Kost . 10180. 10186. 11262. 10137 10178. 10014. 10178. 10098. 11286. 10154. NetTV . 11934 10092 RCA . 10187.10463.11222 Soyo . 11744. 10028.11755.10180. 12002. 10060.10031 11926 Pioneer .10878. 12002. 10186. 11343.10847. 11483. 10217 Proton .10060. 10146.11262. 10024. 11483 Nakamichi . 11714. 11661. 01944 LXI . 10466. 10180. 10250. 10798. 11314. 11924. 10052. 10003. 10030. 10706. 10216 12147. 11866.10180 Rhapsody . 10030.10156. 10003. 11944. 10080. Logik . 10016. 10466 11685. NEC . Philips . 10877. 10051.10171 11637. 11394.11496 10178. 10166. 10096. Orion . 10039.10047. 10030.10700. Signature . 10110.10136 Norcent . 11924 Runco . 10187 Kenwood . 10767 Monivision . 10030.10748. Optonica . 11723. 10060. 11919. SunBrite .11436 12120. 11907. 10185.10093. 11904. 10054. 46 .11523.10250. 10155. 11198. 10036. 11326. 11924. 10090.10843 Loewe . 10165. 10171. Planar . 10491 10036. 11766. 11920.11220 Kloss . 12004 11714.10183.11907 10162.10451.11713. 10278. 10226.11610. Panasonic .11320. 11907 10056. 12337 Telefunken . 10171.10887.11657 10032. 10060. 10232. 10592.11581 10093. Pilot . 10154. 11944.11603. 10187. 10036. Shogun . 10638. 10587. Multitech . 11341. 10442. 10047. 10032. Marantz . Superscan . 11939 NAD .11950 11369. 11767. 10865 Signet .10003. 10216 11963. Sharp . 10154. 11144. 10107. 10219.10024. 11286.11755 Quasar . Optimus . 10039. 10019. 12597 11360.10046 10156. 10100. 10153. 10178.11454.12051.10178 Thomas . 11991. 11377.10180. 12063. 10865.10250. 10032.10047. 10843 11661. 10030. 10038. Thomson . 10003 10381. 11913. Pulsar . 11958. 10159.10030. 10016 Totevision . 11905.10178. 10747. 10230. 11144.11523 Sansui . 10148. 10170. 11365. 10865. Spectricon . 10747 11762. 11866.11665. 10185. 11385. 10091. 10039. 10178. 12006 Minutz . Noshi . 10704. 10329. Philco . 10154. 10011. 10166. 11265. 10178. 11178. 10051. 12117. 10030. Trical . 10028.10236.10018 Realistic . 11913 Olevia . 10030. 10704. 11323 Soundesign . 10039. 10690. 11969 Squareview . 10177 11907 Polaroid .10157 10019. 11565. 10309. 11990 11538. 11394. 11755. 12932. 12597. 10019. Pvision . 10052. 10000. 11474 Naxa . 10030. 10218 Majestic . 11969 10056. 11276. SSS . 12337 Luce . 10056. 11665. 11756 12447 PDI . 10145. 11892.KEC . 10180. Nikko . 11904. 10092. 10484.10039 Technics .10093. 11670. 11597 Symphonic . 10747.11262. 11935 10056 Megatron . 10179.10178. 10864. 11240 Magnin . 10019 Sova . SVA . Tandy . 11911. 11296 10018 Supre-Macy . 11291.10209. 11060. 11530.10054. 10020 10386.10088 Niko . 10185. 11922.10250 Petters .10781 MTC . 10173.10837. 11291. 10054. 11314. 11101. 11503. 10019.11868 10020.10430 12746.10178.10047. Proscan . 10135. 10051 Matsushita . 10096. 10017. 10030. 10157. 10135. 11687. 10171.12434. 11590. Teknika . MAG .10093 Prism . 12372. 10178. 10171.10054. 10161.10180 Lloyd’s . 10051.10092 10178.10180 10155. 11990. 10029.11457. Tatung . 11525.11454. 10019 11797 Portland .11480. 10019.11320. 11830. 11913. 10039.10150. 10768. 11327. 10700.10154. Supreme .10748.10632.10876. 11031 11591 10254. 10039. 11922. 10019.10030. 10482. Sceptre . MB Quart .10054. Park . 11952 10183. 10024.12183 10165.10178. Onwa .11394. 11483.10185 Mitsubishi . Kreisen . 11348 10612. 12256 Sony . TMK . 10312 11665. 10024.10030.10056 Norwood Micro .10016 11089. 10030. Luxman .11276.10180.10093. 10702. 11365. visit videotron. 10179. 11288. 10046 Motorola . 11831. 11826. 11963 10036.11864. 11831 LG .11454. 11947. Optoma . 11599. Sharper Image . 11314. 11919.10056. 10019 LiteOn .11746. 10802. 10463. 10065.10019 Tera . 11929. 10427. 12066 For further information.10017 Micro . 12076 Konka . 11929 Samsung . Techview .10051 Sole . 11924. 10587. Sheng Chia . 11530. 10028.10003.11998 Proview .10039 10150. 10088. 11240 RevolutionHD .10016 11919. 11570. 10765. 10032. 10280 11797. Technol Ace . 11670. 11217. 10171. 10056. 11904. Knoll Systems . 12372. 10165 11963 Magnavox . 10217.11687 10856. 10039 Scimitsu . Mintek .11904 MGA . 10386.10156. 10707. 10056 11911.10250.10186.11623 Sylvania . 10003.10017. 10281. 10149. 11913 10036.10702. 10172 Scott . 10824. 11892. 10217. 10096.10236. 10017. 10165.11420.10180. 10039 Solarism . 10092. 10331. Sanyo . 10051.

30300 Anthem . 11503 US Logic . 10019. ZVOX . Linn .30251 RCA . 10016.31592 Panasonic . 11217. 31915. 12087 10797 VEOS . 11911.30269 Pass Labs . Aiwa . visit videotron. 32463 Optimus . Velodyne . 30269 30143. 32198 Naim .30031 NAD .30321 Bladelius .31837.10030 Viore .30308.30765 Elan .30160 Lexicon .11758.TVS . 31853.11381. Viewsonic . 31995.31145. 10047.30246.10027 12087 WinBook .30606 32405 32008 Altec Lansing .30264 30815.30331 Classe .30552 Sansui . 10797.31621 Macintosh .10178. Audio Labs . Primare .32220 GE .31881 Halcro .30892.31908 Mark Levinson .11207. 10312 Wyse .30892. Acurus .31963 Soundesign .30160. 30521 Thule Audio .30165 Pioneer . 12014.11755.31438. 12104. 32138 32242. 10463.11336 Zenith . 30269. 30133.31098 Krell . 11365.32333 Denon . 32134.11423. 10160.31742 Gateway . 10036 10885. Nakamichi .30382 32706 Marantz . 10019. 30321. Vidtech .30689.31851. 11904.11007 Visart . 11684.30078.11365 Vector Research .31408 Philips . 10000. 11909. 31934. Polk Audio . 11909 Universal . White Westinghouse - Ultra .30892. 10463. 10092. 10889. 10864.30269 31932 For further information.32433 Bose . 31926.31982 Left Coast .31568 Aragon .30269 Lenoxx . 30504.30300 Luxman .31851. Vidikron .30647 30269. Magnavox . 32879 Russound .31561 Parasound .30013. 10864. 12293 Zonda . 10885. 11661.30765 Regent .10054 Waycon .10046. 30220.10463 11330. 11742. 11756 11265.30674 30106 NAT . 31462.30406 Forte .31941 Cinema Sound . 11365.10030.10156 10145. 30521 Cambridge Audio .30331 NEC . Westinghouse .30395.11865 11811. Video Concepts .31100 Emotiva . 11929 10857. 10178. 11282. 11661.30269 Yamaha . 30300 Technics .30078 Mondial .31994 Harman/Kardon . 32243 Adcom . 10030.31461. 30211 Cal.31767.30308. Breath .10451. 11577.10098 10885. Yamaha . 32592 Curtis Mathes .10890.32359 Kenwood .com/terminal-support. Venturer . 31802 32245 Victor .30354.30892.10053 Vizio .32562 Sony .30356 Nuvo .39765 Goldstar . 32854 Logitech . 31892. 30300.10003 Audio Amplifier Codes Accuphase .Audio 31963 JVC . 11323 11627.10391.11286 Viking .31873 Arcam . 10017.31934. 31769 Bryston . 32169 Carver . 47 .30321 Sonance . Victor . 11578.

Alco .31390 Initial .31370.31295. 31428 Pioneer . 48 . 31913. Cambridge Sound .31751 31545. 31131. 32247.31497 30346.31393. 32929. 30008. Audiologic . 30531.30163.31257. 31390. 31388. 32455. 31298. 32150 Teac .32061. 32197.31389. Zenith . Audiotronic . 32169 Anthem . 31549. 31293. 31567.30857. 32255. 30097. 31622. 31077. 30135. 31089.31927 Bose . 31513. 31971. Quasar .30616. 31653.30039. Thomson . 31074 31567. 32451 31966. 32175.31805.30219. Lexicon . NexxTech . 32169.30195 Garrard . Carver .30110. 31558.30531 GPX . 31652 GE . 31331. 30820.32967. 31266 Spherex . Soundesign . 31532. KLH .31379 For further information. 31953.31946 Go Video .30062.30195 32676 RCA .31229. 31469. 30189. 31907. 31374. Gateway .31289.31634 31723 Akai .30195 31801 2471 31801 Myryad .31508. 31509.31076 Proscan . 32258.30224. 30463. 31758. Sonic Frontiers .31293. 32256 Jensen .31352 Lloyd’s .31609. Sherwood Newcastle - Anam . Audiovox . Onkyo .31839.31189 Criterion .30346 30186. 31074 31298 30797. JBL .31390 KEF . 30042. 32230.31798 Polaroid . Amphion Media . 31512 Hitachi . 31913.30042. 31984. 31375. 30039. 31074. 32297 Lasonic . Realistic .31189.31564 31518. 31624. 30771. 31935 32668 31477. 31459.31250 Marantz . 30039. 32169.30531 Lenoxx . 30531. 32443 Niro . 30135.30424.31869 Vivid .31308.31420 30189.31405.31517 30176.31759. 31276. 30376.31189. Altec Lansing . 30346 Sansui .Audio-Video Amplifier Codes ADA . 31658. 31615 Integra . 30670. 32002. 31269. 32363 30042.31313.31383. Oritron . Casio . 31306. 31869 31774 Jamo . 31360. 30186 30891. 31503. 32442 Panasonic . MCS . 31931.31517.30797 31633. 30630. 31548.31443 30531.32018.31426 Nova . 30360. 31306 31316. 30639.30074.31023.31635 Denon .31389 30502. 31524. 32414 Micromega . 32127 Magnavox .31390 Curtis .31646 JVC .31389. 31609.31023.30701.31519 Vizio . 31416. 31518. 30273.31805. 31423. 31596 30531.31497 Sonic Blue .32026 Mitsubishi . Sunfire . Koss . 32216. 31957 30801. 31382.31563. 31430. 32126.31289 Samsung . 32294 Harman/Kardon . 31889.32597 Insignia . 30391.30320. 31251. Adcom .31023. 30189. 30039.31389. 31077. 32270 31074. 31531.31497 31459. 30491. 30186. 31642 31409.30195 Liquid Video . 31933 Klipsch . 31546. McIntosh .30186.31189. ADC . Parasound .31254 31528. 31893. 31089. 31676 32246 31722. Sony .31910 Coby . 32966 Optimus . 30309. 30042. Stereophonics . Kenwood . 31409.31189.31801 Norcent . 31989.31023 31253. 31952 Yorx . 30367.30670 30840. 32041. 31905. 31476. 31289 Saba .31189 31495.32509 31517.30039 Technics . 32311. Aiwa . 31269. 32467.31437 Polk Audio . 31841. 32611 Thorens . 31901 Sharp . 32261.31390.31189 Sanyo . 31676 30158. 30391.31189. Sharper Image .31718 Philips . 30176.31385.32857. 32264 AMW . 31411. 30463 NAD . 31641 30189. 31511. 31308. Apex Digital . Nuvo .com/terminal-support.30110.31563.31077 31652.31231 Arcam . 32475 B & K .30195 31390.31437 Victor . 31567 32309 31524. 31633 Classic .30074 Daewoo .31030. 31176. 31254. 31868 Yamaha .31231 iSymphony . 31615 32472.31532 Nakamichi . 31831. 31992 30077. AMC . 31384.31313.32604 31555. 30195. 31514 Regent . 30360 LG .30195 Venturer . 31226. 30176.31189. 31751. 31412. 31269. 30208. Fisher . Modulaire . 31751 Sherwood . 32279. Emerson . Rio . Clarinette .31313. Capetronic . 30531. visit videotron.

on the terminal. Do not place it in an enclosure such as a bookcase or equipment rack. books or any other objects. Do not use a liquid or aerosol cleaner. or a magnetic/static cleaning device. including televisions. POSITIONING AND VENTILATION The terminal has openings for ventilation that protect it from overheating. lamps. visit videotron. OBJECT AND LIQUID ENTRY Do not expose the terminal to humidity. Do not place objects on or against the cords. For further information. as they may touch dangerous voltage points or cause short-circuits that could result in a fire or electric shock. as this can result in a fire or electric shock. rug or similar surface. Do not overload electrical outlets or extension cords.Security Please read these rules for safe operation before connecting your terminal. as this may damage them. • Do not place the terminal on a bed. unless suitable ventilation is provided.com/terminal-support. sofa. POWER SOURCES A label on the terminal indicates the correct power source for the terminal. Only plug the terminal into an outlet that has the same voltage and frequency as those indicated on the label. or spill liquids on or near the device. Do not open the cover of the terminal. Pay particular attention to cords that exit the terminal and those that are plugged in to other equipment or an electrical outlet. 49 . Never push objects into the terminal’s openings. Do not place the terminal on a wet surface. • Avoid obstructing these openings and do not place other equipment. • Lay the terminal on a stable surface that’s able to support its size and weight. ACCESSORIES AND CLEANING Only use Videotron-recommended accessories. POWER SUPPLY CORD PROTECTION Arrange all power supply cords so that people cannot step on them. or close to a radiator or heat register. Unplug the terminal and clean it with a damp cloth.

Properly ground the unit by inserting the plug into a grounded electrical two-socket outlet. Videotron gives you the opportunity to extend your warranty for another two years. • It does not operate properly (the instructions describe the proper operation). or there is exposure to rain or water. insert the plug’s wide prong into the outlet’s wide slot. Refer all servicing to a certified Videotron technician. To benefit from the extended warranty. The terminal will then be covered for a total of five years after the activation date. Caution! To prevent electric shock. • A heavy object falls on the unit or you drop the unit or damage the cabinet. your warranty will be void. This plug will fit into an outlet only one way. EXTENDED WARRANTY To give you greater peace of mind. TNV-GDA-ILL2-001-1406 For further information.com/terminal-support. GROUNDING The terminal has a two-prong plug. If you are unable to insert this plug fully into the outlet. visit videotron. • The unit exhibits a distinct change in performance. • Liquid enters the unit. contact an electrician to replace your obsolete outlet. 50 . SERVICING The terminal comes with a basic 36-month warranty. If you open the cover. If the plug is polarized. you must purchase it in the 30 days following the service activation date. Service should be referred to a certified Videotron technician when any of the following occurs: • There is damage to the power supply cord or plug. it will have one wide prong and one narrow prong.