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SONY Pictures Entertainment Confidential

1. SAP based calculation when bank statement is


entered in SAP
OTC-EF01-01: Number of lines matched per OTC FTE
KPI TABLE
PROCESS OTC
SUBPROCESS Cash application
KPI TYPE Efficiency
KPI NAME Number of lines matched per OTC FTE
EXISTING / NEW KPI New KPI
OLD KPI REF. CODE -
NEW KPI REF. CODE OTC-EF01-01
KPI Description
KPI DEFINITION Number of lines matched per OTC FTE
SERVICE TARGET TBD with business
REPORTING FREQUENCY Quarterly
Calculation Principles
All SAP users logons used by GBS OTC team should be listed
in additional reference table, to include in calculations only
documents processed by that team (details in XLS file with
additional data sources description).

Financial documents, posted (BKPF-USNAM) or parked (BKPF-


PPNAM) by GBS accountants in reporting period should be
analyzed. Posting date should be used to assign document to
reporting period.

KPI CALCULATION
Number of lines in selected documents (items) posted using
PRINCIPLES
posting key 15 (Incoming payment) should be used as sub-
metrics X.

Time spent by GBS OTC team members on OTC cash


application postings in reporting period should be read from
PPM and converted from hours to FTE values.

Final KPI should be calculated as number of journal entry


items processed by GBS, divided by sum of FTE spent by
GBS on OTC cash application posting.
X = Number of lines matched to customer accounts
SUB-METRICS Y = sum of FTE spent by GBS on incoming payments
processing
PROCESSING TIME
-
DEFINITION
Reversed and reversal documents should be excluded.
INCLUSIONS /
Only documents posted by GBS OTC team members should
EXCLUSIONS
be analyzed.
GBS
RESULT GROUPING LOB
PARAMETERS
(DIMENSIONS) COUNTRY
REPORTING PERIOD
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Calculation Details
Data Source / processing
Steps
system
Read FI documents, posted
by GBS OTC team in
STEP 1 reporting period, without Data source: SAP
reversals and reversed
documents
For FI documents from STEP
STEP 2 1 select all lines with Data source: SAP
posting key 15
Read all time reports for
STEP 3 reporting period, posted by Data source: PPM
GBS OTC team
Leave only time reports
STEP 4 related to OTC incoming Processing: BW
payment processing
Convert time reports values
STEP 5 Processing: BW
from hours to FTE values
Calculate sub-metric X:
STEP 6 Number of lines matched to Processing: BW
customer accounts
Calculate sub-metric Y: sum
of FTE spent by GBS on
STEP 7 Processing: BW
incoming payments
processing
Calculate KPI for every
STEP 8 dimensions combination Processing: BW
where data exists
Number of lines matched
CALCULATION FORMULA
per OTC FTE = X / Y
This calculation method is
valid for territories, where
cash AR application is
COMMENTS performed directly in SAP
(without processing in
external AR sub ledger
systems).

Feasibility conclusion
CONCLUSION Recommendation for KPI implementation: to automate
this KPI calculation BW, interface from SAP and PPM to BW
should be implemented.
Retrieved data should be processed in BW to get final
results.

Company Code and Profit Center should be used to


determine LOB.
Additional table with OTC team members should be used to
select only financial documents processed by OTC team
members, excluding documents posted in territories or via
interfaces.

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SONY Pictures Entertainment Confidential

To be confirmed with reporting team:


if they can implement connection from SAP and PPM
to BW and use retrieved data for processing in BW.

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SONY Pictures Entertainment Confidential

2. C2C based calculation for territories, where bank


statement for AR is entered in C2C
OTC-EF01-01: Number of lines matched per OTC FTE
KPI TABLE
PROCESS OTC
SUBPROCESS Cash application
KPI TYPE Efficiency
KPI NAME Number of lines matched per OTC FTE
EXISTING / NEW KPI New KPI
OLD KPI REF. CODE -
NEW KPI REF. CODE OTC-EF01-01
KPI Description
KPI DEFINITION Number of lines matched per OTC FTE
SERVICE TARGET TBD with business
REPORTING FREQUENCY Quarterly
Calculation Principles
Cash receipt documents C2C submitted by GBS person
should be analyzed.

Number of lines in selected documents, posted on customer


accounts (Incoming payment) should be used as sub-metrics
X.

Time spent by GBS OTC team members on OTC cash


KPI CALCULATION application postings in reporting period should be read from
PRINCIPLES PPM and converted from hours to FTE values.

LOB and Country should be determined from Company Code


and Profit Center (Bank Company and Bank Profit Center
fields in C2C).

Final KPI should be calculated as number of journal entry


items processed by GBS, divided by sum of FTE spent by
GBS on OTC cash application postings.
X = Number of lines matched to customer accounts
SUB-METRICS Y = sum of FTE spent by GBS on incoming payments
processing
PROCESSING TIME
-
DEFINITION
INCLUSIONS / Only documents posted by GBS OTC team members should
EXCLUSIONS be analyzed.
GBS
RESULT GROUPING LOB
PARAMETERS
(DIMENSIONS) COUNTRY
REPORTING PERIOD

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SONY Pictures Entertainment Confidential
Calculation Details
Data Source / processing
Steps
system
Read Cash Receipt
STEP 1 documents posted by GBS Data source: C2C
in C2C in reporting period
For FI documents from STEP
STEP 2 1 select all lines posted on Data source: SAP
customer accounts
Read all time reports for
STEP 3 reporting period, posted by Data source: PPM
GBS OTC team
Leave only time reports
STEP 4 related to OTC incoming Processing: BW
payment processing
Convert time reports values
STEP 5 Processing: BW
from hours to FTE values
Calculate sub-metric X:
STEP 6 Number of lines matched to Processing: BW
customer accounts
Calculate sub-metric Y: sum
of FTE spent by GBS on
STEP 7 Processing: BW
incoming payments
processing
Calculate KPI for every
STEP 8 dimensions combination Processing: BW
where data exists
Number of lines matched
CALCULATION FORMULA
per OTC FTE = X / Y
This calculation method is
valid for territories, where
COMMENTS
C2C system is used as AR
sub-ledger.

Feasibility conclusion
Recommendation for KPI implementation: to automate
this KPI calculation BW, interface from C2C and PPM to BW
should be implemented.
Retrieved data should be processed in BW to get final
results.

CONCLUSION LOB and Country should be determined from Company Code


and Profit Center (Bank Company and Bank Profit Center
fields in C2C).

To be confirmed with reporting team if they can implement


connection from C2C and PPM to BW and use retrieved data
for processing in BW.

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SONY Pictures Entertainment Confidential

3. SAP based calculation with Ecosoft system working as


AR sub-ledger
OTC-EF01-01: Number of lines matched per OTC FTE
KPI TABLE
PROCESS OTC
SUBPROCESS Cash application
KPI TYPE Efficiency
KPI NAME Number of lines matched per OTC FTE
EXISTING / NEW KPI New KPI
OLD KPI REF. CODE -
NEW KPI REF. CODE OTC-EF01-01
KPI Description
KPI DEFINITION Number of lines matched per OTC FTE
SERVICE TARGET TBD with business
REPORTING FREQUENCY Quarterly
Calculation Principles
Incoming payments from customers, interfaced from Ecosoft
to SAP should be analyzed.

SAP FI document line items used in calculation should meet


conditions:
Document type is JW (document header level).
At least one line in document is posted on bank
operating account (like 107200, 107210, 107220).

Number of lines in selected documents, posted on GL


account 120105 (Affiliate Cable / DTH) 120171 (A/R Ad Sales
KPI CALCULATION
PRINCIPLES - Outsourced) should be used as sub-metrics X.

LOB and Country should be determined from Company Code


and Profit Center used in FI document.

Time spent by GBS OTC team members on OTC cash


application postings in reporting period should be read from
PPM and converted from hours to FTE values.

Final KPI should be calculated as number of journal entry


items processed by GBS, divided by sum of FTE spent by
GBS on OTC cash application posting.
X = Number of lines matched to customer accounts
SUB-METRICS Y = sum of FTE spent by GBS on incoming payments
processing
PROCESSING TIME
-
DEFINITION
Reversed and reversal documents should be excluded.
INCLUSIONS /
Only documents posted by GBS OTC team members should
EXCLUSIONS
be analyzed.

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SONY Pictures Entertainment Confidential
GBS
RESULT GROUPING LOB
PARAMETERS
(DIMENSIONS) COUNTRY
REPORTING PERIOD

Calculation Details
Data Source / processing
Steps
system
Read FI documents type JW
with at least one line posted
STEP 1 Source: SAP
on bank operating account
entered in reporting period
For FI documents from STEP
1 select all lines posted on
STEP 2 Data source: SAP
GL accounts 120105 and
120171
Read all time reports for
STEP 3 reporting period, posted by Data source: PPM
GBS OTC team
Leave only time reports
STEP 4 related to OTC incoming Processing: BW
payment processing
Convert time reports values
STEP 5 Processing: BW
from hours to FTE values
Calculate sub-metric X:
STEP 6 Number of lines matched to Processing: BW
customer accounts
Calculate sub-metric Y: sum
of FTE spent by GBS on
STEP 7 Processing: BW
incoming payments
processing
Calculate KPI for every
STEP 8 dimensions combination Processing: BW
where data exists
Number of lines matched
CALCULATION FORMULA
per OTC FTE = X / Y
This calculation method is
valid for territories, where
Ecosoft system is used as
COMMENTS
AR sub-ledger (at this
moment Company Code
5273 was identified).

Feasibility conclusion
Recommendation for KPI implementation: to automate
this KPI calculation BW, interface from SAP and PPM to BW
should be implemented.
Retrieved data should be processed in BW to get final
CONCLUSION results.

To be confirmed with reporting team:


if they can implement connection from SAP and PPM
to BW and use retrieved data for processing in BW.

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SONY Pictures Entertainment Confidential