Best

Living Lab
Projects 2016
About the author:

The European Network of Living Labs (ENoLL) is an
international non-profit association serving as a legal entity
representation of European and global living labs. ENoLL
was founded in 2006 and has historically recognised more
than 400 living labs all over the world. It acts as a platform
for best practice exchange, learning and support and living
lab international project development.

This work is a product of the staff and members of the
European Network of Living Labs.

It was written by the ENoLL Office and ENoLL members
featured in this publication

Main editors:
Paolo Aversano
Zsuzsanna Bodi
Katariina Malmberg
Ines Vaittinen
Spela Zalokar

Design:
Nazish Haider
Foreword
In this publication,
Being inspired by the projects and amazing living lab the 22 living lab projects that applied for the Best Living
and network activities we encounter on a daily basis, Lab awards 2016 are presented. These submissions
the ENoLL Office decided to give more visibility to some have been divided into 10 categories: 1. Agriculture,
exceptional cases from 2016. By collecting these living 2. Culture, Technology & Science, 3. Education, 4.
lab studies we aim to highlight hands on case studies Gaming, 5. Health, 6. Internet of Things, 7. Data &
that can be inspiring source for all who are following the Privacy, 8. Public sector Innovation, 9. Smart cities
ten+ year old community’s past, present and want to regions and 10. Tourism. Each of the submissions
be part of a shared future. When reading the cases and showcase a project they have worked on in 2016 and
the engaging stories on the next pages, you will realise a unique approach to innovation involving all parties
how diverse and overarching the ENoLL Community is. of the quadruple helix: Private sector, Public sector,
Academia and Citizens.
The projects reflect perfectly the message of the
current ENoLL President - Tuija Hirvikoski This is the first edition of the Living Lab award,
“With scaling-up practice from local to trans-regional where ENoLL members were encouraged to showcase
and trans-national communities, ENoLL and its their living lab activities, and a public voting poll was
members are creating bridges between different arranged. A total of 830 votes were received within a
stakeholders and give access to simultaneous pilots seven week period.
and co-creation Europe wide and globally.”
Congratulations
and Vice President Artur Serra: Taiwan Living Lab: “Integration of Wearable Devices and
“Since 2006 the movement of “labs” has grown Exercise Management” for the first place prize of “The
enormously generating a great variety of forms and Best Living Lab project 2016”! With an overwhelming
domains like Fablabs, edulabs, policy labs, xlabs, and response rate, Taiwan Living Lab achieved 44% of
of course more open living labs.” the total votes. Congratulations also to Precision
Agriculture Living Lab: “Fractals” for second place and
Thess-AHALL: “webFitForAll” coming up at third place.

In the future,
the second edition of Best Living Lab award will yet
again compile a collection of living lab projects for
public voting. The projects from this year’s edition are
hereby published in this book, and continue to gain
attention across communication channels and events
throughout the year. So get ready, for round two of
Best Living Lab awards 2017!

The ENoLL Office
Contents
Agriculture:

FRATCALS 01

Culture, Technology & Science:

Library Living Lab 03

Education:

Tips & Tricks 05

Gaming:

Word Challenge Game 07
webFitForAll 08

Health:

Rallye Decouverte 10
DUYUM 11
Mobile Health Check Station 12
E-Triage 13
Smart Kalasatama 14
Ilona Robot Brings Joy in Elderly Care 15
Integration of Wearable Devices and Exercise Management 16

Internet of Things:

Livingtagram 19
Cloud Digital Signage 20
SmartLive 21

Data & Privacy:

USEMP: DataBait 23

Public Sector Innovation:

Gov-Lab 25

Smart Cities/Regions:

Agrimatics for Biodiversity 27
SmartLab 28
UnCrowdTPG 29
Toward a Network of Smart Cities Living Labs 30

Tourism:

Living Lab for Co-Creation in Tourism 32
AGRICULTURE
FRATCALS

Living Lab: Precision Agriculture Living Lab – PA4AL L
Country: Serbia

Project Description:
Studies show that although 23 million people in Europe are employed in the agri-food chain,
(10% of total EU employment), only up to 24% of European farmers use ICTs in their work
routine (compared to 80% in the USA). The root for this disproportion can be found in
market concept which favorizes technology push, rather than a user-driven approach.

PA4ALL living lab and its host organization BioSense Institute were key partners in the FP7
FRACTALS project, aimed at supporting the community of innovative ICT SMEs to develop
FIWARE-based applications with high market potential, addressing the needs of the agri-
food sector. PA4ALL was focused at connecting ICT community with end-users (farmers) and
breaking the stereotypes that both sides have. Inspired by the speed-dating methodology,
PA4ALL introduced an innovative approach in collaboration framework establishment – the
speed dating sessions and facilitated numerous B2B meetings where people from both ICT
and agri-food industry presented their problems, ideas, and discussed the same topics from
different perspectives.
Some broken myths are: Farmers don’t know how to use ICTs (reality: ICT companies
are developing technologies first and then searching for problems to solve); Farmers don’t
want to invest money in ICT (reality: Farmers are reluctant to share
information).

Main Outcomes:
1) Established Open Innovation environment between ICT and
agricultural industries

2) Broken stereotypes between technology developers and
agricultural end-users

3) Co-creation and validation of ICT solutions for agriculture
between programmers and farmers in real-life setting

01 AGRICULTURE
CULTURE,
TECHNOLOGY,
AND SCIENCE
Library Living Lab

Living Lab: Library Living Lab

Country: Spain

Project Description:
The Library Living Lab (L3) is an open, participatory experimentative space, fully integrated
with a public library in Barcelona Area, Spain. The aim of the project is to create a physical
space, build the ecosystem around it and implement the necessary methodologies that
allow all stakeholders to jointly explore how technology transforms the cultural experience
of people. This is done through an authentic implementation of the Quadruple Helix model.
Library Living Lab are questioning the traditional function of a public library and propose a
model for evolving public libraries in Europe into open innovation hubs, promoting the co-
creation of new knowledge.

L3 was born out of a bottom-up initiative of the local neighbours’ association, jointly
developed with a number of private and public entities. The Library Living Lab’s activities are
designed and managed in a transparent way together with the library users, and in line with
the priority areas defined by the consortium. The Association of Neighbours was nominated
for the City Awards in 2016 for promoting the Library Living Lab project.

Main Outcomes:
1) People: New profiles of users, atypical of public library visitors are being attracted to the
library for the first time on the basis of the living lab activity.

2) Social Impact: More than 130 hours of public activities with the
participation of >1,200 visitors, included in 10 scientific research
proposals, the ecosystem grew to include more than 50 public and
private entities, etc.

3) Policy Making: The Barcelona Provincial Network of Public
Libraries is now implementing its “5-Year Strategic Plan” to include
thematic Living Labs as innovation arenas within its network

03 CULTURE, TECHNOLOGY & SCIENCE
EDUCATION
Tips & Tricks

Living Lab: Bristol Living Lab

Country: United Kingdom

Project Description:
Knowle West Media Centre’s Tips & Tricks are a series of recommendations for successful
collaboration between activists, academics, citizens and living labs. The 60 recommendations
were inspired by KWMC’s conversations with a group of academics, a network of women
activists from the Knowle West neighbourhood in Bristol, UK, and workshops with other
Living Labs at ENoLL summer schools.

Three sets of resources are available: ’20 Tips & Tricks from community activists’, ’20 Tips
& Tricks for academics working with communities’ and ’20 Tips & Tricks for Living Labs
working with citizens’. Advice ranges from the practical - ‘co-present with your activist
partner’ – to the reflective – ‘A Living Lab that’s not living is not a Living Lab

Bristol Living Lab is based at KWMC. KWMC runs regular workshops for professionals
across the UK and the ENoLL network, supporting them to use the resources to reflect on
how they could develop more positive relationships with communities, create an environment
of trust and openness, and successfully demonstrate the impact of their work.
Main Outcomes:
1) 20 Tips & Tricks for Living Labs working with citizens was
developed in collaboration with ENoLL and features contributions
from Innovage Living Lab, 1125@Carleton Living Lab, Library Living
Lab, Llio, Basaksehir Living Lab, mQoL Living Lab, Care Living Labs
and Evolaris Living Lab. 25 ‘tips’ were submitted by Living Labs for
inclusion in the resource.

2) KWMC has shared the resources with professionals on four
continents: Europe, Asia, North America and Australia.

3) All three sets of resources are available in poster format and as a
pack of cards.

05 EDUCATION
GAMING
Word Challenge
Game

Living Lab: Başakşehir Living Lab

Country: Turkey

Project Description:
The “Word Challenge” game has been developed for people who want to improve their
vocabulary (English or Turkish version available) while also having fun and competing with
other players through a point collection system. Anyone from the age of 5 years upwards
can play the game, due to its straightforward and simple design. The game has to be
downloaded to an Android or iOS mobile device and a person has to register online free of
charge. Afterwards you can start playing either against yourself or another person who has
registered in the app from anywhere in the world. In order to score you need to have words
with at least 3 characters. The longer the word the more points you score. The game is a
perfect combination of learning and fun and can be adapted to any language.

It was developed by a start-up company Eflatun Yazılım that focuses on developing mobile
games.

Main Outcomes:
1) Improving Vocabulary

2) Learning while competing and having fun

3) Revenue income from ads

07 GAMING
webFitForAll

Living Lab: Thess-AHALL

Country: Greece

Project Description:
webFitForAll introduces a collaborative serious gaming platform as a service through a
comprehensive software toolkit enabling third parties to build and commercialize serious
games (SG) in an agile, stable and standardized way based on common serious games
functionalities. Its main objective is to develop and bring to the market a platform, which
handles all the common hardware and software processes used by SGs (score, difficulty,
controllers and devices, etc.), so as to streamline the work of developers and researchers
which have to focus only on the game logic and start making profit as long as their games
are being played (marketplace with registered seniors).
From a business model standpoint, the beta releases of each SG will be advertised to
any registered senior free of charge as well as seniors engaged to this by other living labs
providing their feedback to get gaming points and prizes. The trans-national feedback is
collected and forwarded back to the researchers’ community. Such a flourishing game
library will provide HealthCare professionals with a plethora of available games so as to
work on more effective protocols. webFitForAll promotes co-creation of serious games by
involving remotely all stakeholders early enough. Other living labs can get in or out at any
time with more than one role. The business plan takes into account all stakeholders to
ensure sustainability.

Main Outcomes:
1) Co-creation of serious games by involving remotely all stakeholders
early enough.

2) Other living labs can get in or out at anytime with more than one
roles

3) Business Plan taking into account all stakeholders

08 GAMING
HEALTH
Rallye
Decouverte

Living Lab: Autonom’lab

Country: France

Project Description:
The overall objective of the project is to improve the quality of the home services delivered to
elderly people or people with a disability. Autonom’lab identified and made an “analysis” of a
home worker’s professional life who plays a major role in keeping older people independent
at home. We met 90 professionals working in the field in order to investigate their perception
of the difficulties during the different steps of the professional career of home workers.
Particularly, 10 homeworkers were interviewed and 2 were observed during a workday.
In order to make this job more attractive they established a “state of the art” of the actual
conditions of a home care worker (identifying 10 steps of their professional career concerning
training, employment conditions, opportunity to advance in his career, job conditions,
recognition from other health professionals) and then we identified the bottlenecks on the
pathway for which a solution should be find. It has been a collaborative experience realized
with and by stakeholders from the whole regional ecosystem: 56 people were brought
together during workshops (social care workers, health professionals, training schools,
employment organizations, home care organizations) to find innovations in order to make
this job more recognizable, and improve their professionalization.

Main Outcomes:
1) Good practices were identified particularly in HR management.

2) The most important outcome was that four projects were selected
by the steering group to be set up after this study: a rally to discover
home workers job, sharing and spreading of good practices among
actors of the New French region “Nouvelle-Aquitaine”, an innovative
training course for homeworkers, development of ICT innovation to
improve working conditions of homeworkers.

3) The first project, a rally to discover the home workers job was
realized during one month in 2016 and was a success including 40
partners, 220 people participating, 44 workshops etc.

10 HEALTH
DUYUM

Living Lab: Başakşehir Living Lab

Country: Turkey

Project Description:
The “DUYUM” Project which was developed in Başakşehir Living Lab developed a product
that improves the lives of deaf people. The kit consists of noise sensors software and of a
smart wristband or a smart wristwatch which alerts a person wearing it. The software alerts
deaf people wearing the wristband or the wristwatch through vibration that a baby is crying,
a door bell is ringing or an alarm went off in their home. Because of recent advances in
technology, people who are deaf or have a hearing problem can improve their quality of life
with the use of smart devices.

Main Outcomes:
1) The device enables deaf parents can be alerted about their babies crying even if they are
in a separate room.

2) It ensures that deaf people can be alerted to a door bell ringing or an alarm

3) It improves the life quality of people with a disabling hearing loss and helps them with their
daily life

11 HEALTH
Mobile Health
Check Station

Living Lab: Başakşehir Living Lab

Country: Turkey

Project Description:
“Mobile Health Check Station” is a briefcase weighing around 5 kg that is used to check
on health indicators of people living in remote areas who do not have regular access to
healthcare centres or hospitals. The briefcase contains the hardware which takes health
measurements, a Tanita weighting stand and all necessary equipment to measure the
parameters specified by the application. The critical part of the product is the interface
program between the backend server and the input data on the frontend (the station).
The software provides a web platform for citizens to be able to easily keep track of their
measurement history. The health station can measure 30 different parameters and send
the results to a person’s mobile device within minutes. The purpose of the station is to
be able to quickly measure health parameters anywhere and anytime as long as there is
mobile communication coverage. The station raises awareness of citizens about their health
problems and solutions. The product has been tested in a housing complex of 4.000 citizens
of Başakşehir in 2014 during a course of 2 weeks. The product was also tested on citizens
in a public mall for 4 weeks. After obtaining feedback from its users, the station became fully
functional as of mid-2015 and has continuously been used since then. Başakşehir Living
Lab is using two Mobile Health Stations in their User Experience Centres. During the course
of 20 months, more than 30.000 people have been measured by the health station and
more than 1.000.000 parameters have been successful.

Main Outcomes:
1) It enables people tracking their health parameters in 5 minutes
even by themselves

2) Citizens are able keep a record of all their measurements and see
the trend any time

3) Most importantly the products can be used in remote villages
where their is no hospital or health institution. However there must
be mobile coverage.

12 HEALTH
E-triage

Living Lab: CforCare Living Lab

Country: Canada

Project Description:
CforCare’s vision is to bring digital healthcare and mobile technologies together, providing
patients with easier access to medical information and more control over their health
needs, focused on empowering high-risk patients with mobile health technologies to enable
foreskin screening and the early detection of skin cancer. The project has been initiated and
coordinated by “CforCare Living LAB”, its C4Care affiliated clinics, general practitioners in
public health care, MetaOptima, La Roche Posay (L’Oreal) and the foundation saveyourskin.
com Melanoma is one of the most common cancers in Canadian women but fortunately
90% of skin cancer can be cured if detected early. An impact study on teledermatology
and the future of early skin cancer detection has been conducted in 2016 with a Canadian
Dermatologist Dr. Joël Claveau. “The impact of e-Triage of skin cancer patients in primary
care clinic and pharmacies using teledermoscopy”, involved more than 1000 patients from
Quebec. The patients were evaluated out of which 4% were diagnosed with melanoma. All
patients with suspicious lesions were given access to a dermatologist and those diagnosed
with melanoma underwent surgery within less than a month. In comparison, patients could
wait anywhere from three months to two years to visit a dermatologist, with an estimated
additional month wait-time required to undergo surgery.

Main Outcomes:
1) The project enables early detection of skin cancer

2) The product can be used in primary care clinic as well as in
pharmacies

3) Using mobile teledermatology - telemedicine innovative
technologies

13 HEALTH
Smart Kalasatama

Living Lab: Forum Virium Helsinki

Country: Finland

Project Description:
The Kalasatama Wellbeing and Healthcare centre that is opening in 2018 will serve as a
platform for co-creation of new services, for which agile pilots provided a good start. Two
pilots were run with several partners where through active citizen participation, feedback was
gathered. KuntoKaverit (“FitFriends”) pilot experimented with a new model of neighbourhood
exercise group, working on a peer-to-peer approach. The pilot tested a new digital service,
to support a more active lifestyle and enhance wellbeing among seniors. It required intensive
participation in the form of peer-to peer coaching - and participation at weekly classes from
the test group. The second pilot, called “Auntie Solutions” aims to prevent serious mental
problems by providing easy access to tools helping tackle most common life crises. The
pilot experimented with different service packages for gaining understanding about user
experience in different digital channels.
The project is part of the Programme for Agile Piloting (2016-2017) which accelerates
Smart City innovation by procuring prototypes to real city environment to be co-created
with citizens. The second round of the program was targeting innovative local services to
support the social, health and wellbeing services of the city and ran in collaboration with the
City of Helsinki.

Main Outcomes:
1) Smart Kalasatama’s Agile piloting program conducted in
collaboration with the City of Helsinki Social and Healthcare
department gave insights and introduced concrete tools of co-
creation and experimentation to the development activities of the
future health and wellbeing centre.

2) Strong citizen participation in the pilots provided direct feedback
and learnings for the pilot teams.

3) The agile pilots brought novel experiences from digital tools and
communication channels in wellbeing context.

14 HEALTH
“Ilona” Robot Brings
Joy in Elderly Care

Living Lab: Lahti Living Lab

Country: Finland

Project Description:
Interest in using service robots is increasing in elderly care. Within Lahti Living Lab, a
case study was conducted in 2016 to identify the impacts and acceptance of care robot
implementation among users in elderly care services – care personnel and elderly customers
– with the help of the Human Impact Assessment approach. The data was collected in
elderly care services in the city of Lahti (in two round-the-clock serviced care homes and a
geriatric hospital) between December 2015 – April 2016, when the service robot ‘Zora’ was
introduced to these organizations. It was mainly used for activity and recreation purposes,
but also for support in rehabilitation. The data was collected during 27 sessions through
ethnographic observation and focus group interviews of the care personnel (34 people) and
customers (5 people). According to the findings, the implementation of the robot has many
kinds of impacts on the elderly customers, care personnel and care work. The attitudes
towards robotics in care are twofold: both enthusiasm and fears exist. The ‘place’ of robotics
in care is still in many ways undefined. Implementation of robots in elderly care requires
rethinking of services, careful consideration of ethical questions and good orientation.

Main Outcomes:
1) After the first steps of robot use, there is potential for true rehabilitative work and activities
with the help of the robot, if its use is well planned.

2) Implementation of robots in elderly care requires rethinking of the
services, work practices and ethics; it is an issue of the whole (work)
community.

3) Reactions differ, and care personnel should know the customers
well to be able to anticipate how they react; orientation for both care
personnel and customers is of vital importance to highlight essential
issues and co-create practices together.

15 HEALTH
Integration of Wearable Devices
and Exercise Management
ComCare

血壓 血糖 體溫 身高體重

心率步數 智慧馬桶 健康存摺 紀錄查詢
Number of
Average Workout Time Per Week
people
Week 1 Week 8 The difference
50

12
8 9
40
3

30

20

10
-32

0
30 minutes 30 minutes 1-2 hours 2-3 hours 3 hours
or less -1 hour or more
Time

Living Lab: Living Labs Taiwan

Country: Taiwan, R.O.C.

Project Description:
Aiming to promote health and well-being of all citizens and extend Healthy Life Expectancy
(HALE), Living Labs Taiwan has launched a health promotion empirical research project in
2016. The purpose was to assess and verify the feasibility and effectiveness of exercise
management using a wearable device supported by health management IoT cloud service.
The experiment involved 118 volunteers (35 males and 83 females aged 20-60) with a
time span of 8 weeks conducted in 8 private companies / community fitness centres in
Taipei, Taiwan. Heart rate monitor armband wearable devices equipped with ©VitExercise
App powered by health management IoT cloud were used to record users’ physical fitness
(cardiorespiratory capacity, muscular endurance, body flexibility), body compositions (weight,
BMI, body fat percentage), and body measurements (waist-to-hip ratio, waistline, hips,
upper-arm / thigh circumferences). Research findings showed that the “wearable device
plus exercise management App (©VitExercise)” has been verified and proven effective in
both encouraging users’ workout habit and improving physical fitness. There has been a
63% increase in cardiorespiratory capacity, 71% increase in muscular endurance, and 80%
increase in body flexibility. The favorable results promise a gateway to public health promotion
with focus on the importance of physical activity in promoting health and preventing obesity.
The implication of this study also best exemplifies hardware-software ICT integration with
an innovative service model which enables the users to gain control
over their bodies and health.

16 HEALTH
Living Labs Taiwan

Main Outcomes:
1) Presumption of promoting regular exercise using a wearable device with App
supported by health management IoT cloud proved to be effective. The “Wearable
Device (heart rate monitor armband) + Exercise Management (©VitExercise App) + Health
Management IoT Cloud” approach has proved to be effective with positive results. It changed
the participants’ behavior toward exercise and improved physical fitness as well.

2) Fitness incentive made easy and exercise routine established. Motivation is
something we all struggle with when it comes to exercise. The ©VitExercise App is geared
toward motivating exercise routine and maintaining physical fitness. The explicit change of
participants’ behavior from inspirational workout to exercise routine has been observed.
The experiment results showed that in general, participants have increased their weekly
workout time. Roughly 40% of the participants exercised over 2 hours per week (among
the participants, 18% increased 2-3 hours of workout time and 19% increased 3 hours and
more).

3) Visibly improves the user’s physical fitness and body shape. When properly
planned, exercise guarantees health and fitness pay-off. The research indicated major
fitness improvements of the participants. The health indexes, including weight, BMI, body
fat percentage, waist-to-hip ratio, waistline, hips, and upper-arm / thigh circumferences,
have shown satisfying results.

More information:
Our entire body and mind benefit from exercise. We advocate lifestyle improvement rather
than medicine and cure. In order to reach the objective of Whole Health, it is essential
to choose a smart gear with a smart system. This study has set up a good example of
software-hardware IOT integration and explored an innovative B2B2C health service model.
The fitness wearable device (heart rate monitor armband) monitors heart rate with accuracy
and allows the users to keep track of their exercise records and maximize workout effects.
The technologies offer insights such as physical fitness, body compositions, and body
measurements. ©VitExercise App provides self-training and tailored exercise prescription
based on individual user’s sex, age, height, weight, and body measurements targeting
at user’s desired health/fitness goals. The App allows the users to read and record their
physiological data and receive quantitative exercise prescription, including: type of exercise,
intensity, duration, frequency and precaution reminders. The app receives data from the
wearable device and transmits to health management IoT cloud for analytics. With further
expansion of the project, we expect to see a more aggressive attitude and awareness
toward physical activity, a more comprehensive participation in health promotion, and an
emphasis on preventative healthcare rather than curative care.

17 HEALTH
INTERNET
OF
THINGS
Livingtagram

Living Lab: Başakşehir Living Lab

Country: Turkey

Project Description:
The “Livingtagram” product developed in Başakşehir Living Lab is an autonomous
photographic system that enables printing of pictures during events and other occasions.
It is a kiosk that can be used by (i) people who wish to have a printed photo from the event
with a special frame or (ii) for companies who wish to promote their brands or products by
using their brand material as a frame of the photos printed.

People who join events and take photos with their mobile devices can have a specially
framed printout of their pictures from “Livingtagram” by uploading the photos to instagram
with the #hashtag of the event and then typing the received code in the machine and
selecting the picture that they want to print. The process takes only 10 seconds.

Main Outcomes:
1) An effective and interesting way to advertise brands and
products using the social media instagram

2) An easy to use interface that enables people to choose from
more than one frame for their printed photos.

3) 24/7 Remote desk support can be provided to the machine

19 INTERNET OF THINGS
Cloud Digital Signage

Living Lab: Başakşehir Living Lab

Country: Turkey

Project Description:
Smartlabs; is an innovative company aiming to provide turnkey services including software,
hardware, content management, content production, cloud and local system solutions and
design services for media technology needs in Europe and Middle East. It was founded in
2016, with the aim of bringing a new breath to the closed-circuit TV broadcasting in Turkey
with low investment costs. Instead of the high cost alternatives that exist in the industry,
Smartlabs produces solutions that will provide customers with optimum cost and flexible
ease of use. “Cloud Digital Signage” solution brings low cost display management and
monitoring for everyone. Users can reach their displays 24/7 wherever they are. They can
change their campaigns and schedule them at venue displays in minutes.

Main Outcomes:
1) Low integration and maintenance costs

2) Easy Turkish Editor

3) 24/7 Monitor and Control Ability

20 INTERNET OF THINGS
SmartLive

Living Lab: PRAXLABS

Country: Germany

Project Description:
The SmartLive project aims to develop new concepts and strategies for smart home
systems, focusing specifically on usability and user experience. To address this, the design
of smart devices and services for the domestic area requires a profound understanding
of the structure of households: their daily routines, individual needs and even their fears.
PRAXLABS therefore set up a local living lab sample with 12 households in the west of
Germany and involved them from the beginning of the project. Throughout the project’s
progression the living lab conducted initial context studies and investigated how users
appropriate those smart home systems which are currently available on the market. Based
on these insights, they acquired the first design requirements which were then concretized
within workshops to design various prototypes. The investigation of long-term appropriation
and iterative design processes are currently running in the field.
Additionally, the aim is to create specific living lab services for the heterogeneous players in the
smart home market. The intention is to qualify and empower small and medium enterprises
to use living lab methods and infrastructures. PRAXLABS hope that the integration into their
daily business will highlight the benefits of sustainable and consequent development of IoT
artefacts in practice.

Main Outcomes:
1) A provider-independent information platform

2) The Shop & Play approach combines the ordering and configuration
process of a smart home system

3) open.DASH: To overcome the issue of the visualization of individual
and evolving information demands of the smart home, open.DASH is
designed as a flexible dashboard tool that provides a hybrid interface

21 INTERNET OF THINGS
DATA
&
PRIVACY
USEMP: DataBait

Living Lab: Botnia Living Lab & imec.livinglabs

Country: Sweden

Project Description:
USEMP aimed at developing a framework that will empower users by enhancing their
control over the data they distribute or interact with. The outcome of the project was a tool
called DataBait which reduces the existing asymmetry between data processing and control
means available to OSNs and those afforded by citizens. USEMP used a multidisciplinary
approach that relied on four core domains: (a) empirical user research that combines lab
and living lab studies, (b) legal studies that deal with the complex legal framework related to
personal data, (c) multimedia information extraction adapted to user empowerment in OSNs
and (d) tools for semiautomatic user assistance in personal data sharing management. In
USEMP many experiments were related to user research, notably using a living lab approach
following the FormIT methodology. The FormIT methodology guided the living lab approach
from early design of the concepts till the evaluation of final artefact. Botnia and iMinds/imec
living labs employed different living lab approaches to make end users active and engaged
throughout USEMP project. Botnia living lab was specifically interested in the phenomena
of the user drop out within living labs. In total, around 400 users were engaged at various
stages of the project and numerous methodologies such as workshops, interviews, focus
groups and surveys were conducted within 3 phases of innovation concept evaluation,
prototype and final innovation.

Main Outcomes:
1) The contribution of the project is converged into the DataBait tool.

2) Focusing on end users’ contributions towards research and
development of the DataBait tool.

3) Innovation through a multidisciplinary development approach
that combined partners of legal, sociological, media and computer
science empowered by a living lab approach.

23 DATA & PRIVACY
PUBLIC SECTOR
INNOVATION
Gov-Lab

Living Lab: imec.livinglabs

Country: Belgium

Project Description:
The “GovLab”-project is a collaboration between the Flemish government, imec.livinglabs
and Little Miss Robot (a digital product design agency). The goal is to empower innovative
civil servants from different departments within the Flemish government to ideate, co-create
and test new services for citizens, adhering to the four main ‘GovLab-principles’: Digital
First, Ecosystem Thinking, Value for the Citizen, and Data-Driven. The process of GovLab
consisted of the following phases: A call for innovative ideas, launched by the leading civil
servants from different departments. This led to 76 idea submissions, from which 18 ideas
were selected and a total of around 30 civil servants started in a one-week innovation
bootcamp, organized by imec.livinglabs. During this week in April 2016, team formation
was stimulated and the ideas were challenged, coached and co-created with citizen panels,
which resulted in 10 ideas and teams pitching to the jury of leading civil servants. From May
2016 onwards, four teams were selected and given the opportunity to develop their ideas
into prototypes. This incubation process was supported by imec.livinglabs and Little Miss
Robot. In Spring of 2017, the second edition of Govlab is taking concrete shape.

Main Outcomes:
1) The Parkadvisor application: helping disabled people find a parking spot suited to
their specific needs, based on open data from the government on
parking spots for disabled people --> working prototype of the API
demonstrated in a clickable mock-up

2) The Hi App: helping refugees to prepare for the job market by
connecting them to the right people and instances --> working app
in beta version

3) Deel Mijn Data (share my data) and Digitale Vaccinatiekaart (digital
vaccination pass): two projects in concept-stage

25 PUBLIC SECTOR INNOVATION
SMART CITIES
/REGIONS
Agrimatics for
Biodiversity

Living Lab: BIRD Living Lab

Country: Spain

Project Description:
The project consisted of a study of the exotic invasive plant Cortaderia
selloana in the Urdaibai Biosphere Reserve in Basque Country, Spain. The study explored
the origin and the biology of the plant as well as reasons that cause the expansion of this
invasive plant. Cortaderia selloana, due to its rapid growth and capacity to disperse quickly,
has been displacing the native flora, degrading natural habitats and causing the loss of
biodiversity. In order to solve this problem, this study aimed to investigate different uses of
Cortaderia selloana by examining the different possible eliminations that exist to choose the
appropriate disposal while avoid damaging the native plants present in Urdaibai.

After the plant has been eliminated, it was investigated how it can be used in different ways
in order to finalize or minimize the impacts / evasions generated by Cortaderia selloana in
Urdaibai. It was also further investigated how it could be included in the circular economy
and aligned with the objectives of the European Commission’s 2020 strategy to achieve
smart, sustainable and integrated growth. This will improve and sustain efficiency in the use
of resources by providing significant benefits.

Main Outcomes:
1) Sustainable circular business model for smart rural specialization

2) Solution for invasive plant eradication

3) Improvement and sustainable use of resources

27 SMART CITIES/REGIONS
SmartLab

Living Lab: Guadalinfo
Country: Spain

Project Description:
The current development of policies and activities related to smart cities technology is
reaching a high degree of maturity. On the other hand, the development in the cities is not
accompanied by a similar development in rural areas.

This gap emerges as an opportunity for Guadalinfo Living Lab network, and for living labs
in general, because of their capillarity and the ability to influence regional policy makers.
Guadalinfo is the perfect instrument to fill the gap by linking high-tech Smart cities productions
to rural and citizen needs. Currently, the Guadalinfo Living Lab network is composed of
more than 800 centres throughout Andalusia located in all municipalities under 20.000
inhabitants. All the centres have workstations, broadband access to the Internet and, most
importantly, a Local Innovation Agent that manages the centre and stimulates people.

The following steps of actions and iterations have been designed to overcome the new digital
gap: Detecting the gap, Definition & awareness, Strategic definition, Living Labs as Smart
Agents, Activities design – Stakeholder engagement. Based on the definition, the proposed
scalability, the fluent bottom-up-bottom iterative model, and quadruple helix concept, the
resulting inclusive meta-laboratory spins around openness: Open Science, Open innovation
and Open to the world.

Main Outcomes:
1) Forming and training in Smart Cities.

2) Empowering citizens: Encourage citizen cooperation, collaboration
and participation to stimulate ideation process and boosting Smart
Cities projects and initiatives

3) Lab: Experimentation by citizens and local administration of
the Smart Cities proposals, technologies and projects for a later
implementation.

28 SMART CITIES/REGIONS
UnCrowdTPG

Living Lab: Mobile Communications and Computing for Quality of Life (MQoL)

Country: Switzerland

Project Description:
Cities like Geneva, with many businesses and institutions, need to provide appropriate public
transportation services to its population. In Geneva, the commute can be done using TPG
services with its network of trams, buses, and trolley buses, or by car, motorbike, bicycle, or
on foot. Commuters choose between these options according to not only their function, but
also to the potential experience and comfort. A significant portion of Geneva’s commuters
uses the TPG services which often are faster compared to driving a car. However, during
the rush hours in the morning and the afternoon, commuters can be greatly discouraged
from using the TPG services due to overcrowded vehicles. MQoL Living Lab designed and
prototyped a mobile application, UnCrowdTPG, to help commuters plan a more comfortable
trip by informing them about the crowd in the vehicles and at TPG stops. By having this
information, commuters can better prepare for what to expect and can choose to wait
for the next bus or take a different line if it will be more comfortable. They may naturally
spread and distribute over several services and automatically increase their own comfort of
commuting, as well those of others. Additionally, UnCrowdTPG enables the commuters to
provide their own crowd assessments and form a community to help each other with the
common goal to have a pleasant ride to their destination. People with disabilities and those
with child strollers will also benefit since they have a greater need for understanding space
available for them aboard of the vehicles. Such a service can help un
crowd the TPG.
Main Outcomes:
1) Computational model of travellers’ journey in public transportation
of Geneva (i.e., TPG)

2) Computational model of occupancy of all the TPGs vehicles along
different days of the week/hours

3) Mobile service being provided to citizens living in Geneva, with
a support from the TPG itself and being now embraced by newly
setup start-up MobileThinking SARL.

29 SMART CITIES/REGIONS
Toward a Network of
Smart Cities Living Labs

Living Lab: Sfax Smart City Living Lab

Country: Tunisia

Project Description:
Sfax Smart City Living Lab’s project aims to create a living environment for users and different
sectors of society in order to reveal their innovative ideas by collaboration of public and
private sectors. In this context, the project aims to represent an open platform for public/
private sector and users with mutually accepted goal to increase life standards of society
by taking into account the needs of users and research and technological development
sectors in Sfax city. The solutions produced in the living lab can be a model for other cities.
The method of revealing innovative ideas is based on co-creation by multiple actors such as
universities, citizens, companies, research institutions, SME’s, NGOs, Media, experts, public
institutions, etc.
The main objectives of the project are:
-Transforming public services by empowering “smart citizens” who are able to use and co-
produce innovative Internet-enabled services within emerging “smart cities”
-Demonstrating positive impacts of an open living lab in cities and regions, with real-life
Internet of Things (IoT) infrastructures
-Making City’s transport sector more productive, efficient, greener and safer by developing a
user-centric research methodology for sensing, prototyping, validating and refining services
provided in Transport Sector.t

Main Outcomes:
1) Smart Bus Project

2) Co-Organization of the Second Edition of “Pitch yourself for a
Career”

3) Innovative Projects for Citizens

44
30 SMART CITIES/REGIONS
TOURISM
LLiving Lab for
Co-Creation in Tourism

Living Lab: Living Lab en Innovation Ouverte

Country: Canada

Project Description:
The fragmented nature of the tourism industry limits destinations’ capacities and motivations
to innovate. To counter this fragmentation, destinations rely on destination management
organisations (DMOs). However, DMOs have had very little or no success in stimulating
innovation, hence the importance of exploring other models, such as living labs (LLs),
to boost the innovation capability of tourism stakeholders. Action research in a living lab
context of Living Lab en Innovation Ouverte involves three stakeholder groups: the local
higher education institution, the DMO, and a local web developer.

This project included two groups of users in the co-creation workshops: tourism providers
and tourists.

Main Outcomes:
1) Creation of a research and development unit, as part of the web developer training
program, that works on developing a bank of techno-concepts (AR, VR, Connected objects,
geolocalisation, etc.) that can be use in tourism contexts.

2) Launch of two technology-enhanced experiences in a museum : Free Alice! and The
haunted room of Alice. Next to that, joint geocaching/treasure
hunting project was launched by the town and county departments
of cultural development

3) New action research project aimed at turning an island in the St.
Lawrence into a tourist destination using living lab inspired collective
intelligence processes

32 TOURISM
References

Precision Agriculture Living Lab - PA4ALL: Autonom’lab: Rallye Decouverte
FRACTALS Host: Pôle régional d’innovation en Santé et
Host: BioSense Institute Autonomie des personnes
http://biosens.rs/?page_id=6597&lang=en http://www.autonom-lab.com
Link to Project: http://fractals-fp7.com/ Link to Project: https://vimeo.com/195953219

LIBRARY
LIVING
LAB

Library Living Lab
http://librarylivinglab.cvc.uab.cat/ Başakşehir Living Lab: DUYUM
Link to Project: http://librarylivinglab.com Host: Başakşehir Municipality
http://basaksehir-livinglab.com/BLL/anasayfa/
Link to Project: https://vimeo.com/198695833

Bristol Living Lab: Tips & Tricks
Host: KWMC
http://kwmc.org.uk/ Başakşehir Living Lab: Mobile Health Check
Link to Project: www.kwmc.org.uk/ Station
tipsandtricks Host: Başakşehir Municipality
http://basaksehir-livinglab.com/BLL/anasayfa/
Link to Project: https://vimeo.com/198695833

Başakşehir Living Lab: Word Challenge
Game CforCare Living Lab: E-Triage
Host: Başakşehir Municipality Host: Centre medical urbain / Espace santé
http://basaksehir-livinglab.com/BLL/anasayfa/ innovation Montreal
Link to Project: https://www.youtube.com/ http://blog-cforcare.com/ and www.
watch?v=XW_eAE8H_l8 centremedicalurbain.com
www.eflatunyazilim.com Link to Project: https://Inkd.in/d8k4rNY

Thess-AHALL: webFitForAll Forum Virium Helsinki: Smart Kalasatama
Host: Lab of Medical Physics, Aristotle Host: Forum Virium Helsinki / Helsinki Living
University of Thessaloniki Lab http://www.forumvirium.fi
http://www.aha-livinglabs.com/ Link to Project: http://bit.ly/2jJNrH4
Link to Project: https://www.youtube.com/
watch?v=Vqx93KxDdaE
PRAXLABS: SmartLive
Lahti Living Lab: “Ilona” robot brings joy in Host: University of Siegen Information Systems
elderly care and New Media
Host: Lappeenranta University of Technology http://www.socialmedia-nrw.de/
http://www.lut.fi/fi/lut/Sivut/Default.aspx Link to Project: http://smart-live.info/?lang=en
Link to Project: http://www.lahtilivinglab.fi/
category/blog/?lang=en

Botnia Living Lab /imec.livinglabs: USEMP:
DATA Bait
I Love My Heart Association of Taiwan
台灣我愛我心健康促進協會 Botnia Living Lab Host:
Luleå University of Technology
Living Labs Taiwan: Integration of Wearable http://www.ltu.se/botnia
Devices and Exercise Management imec.livinglabs host: imec
Host: Innovative DigiTech-Enabled Applications http://www.iminds.be
& Services Institute (IDEAS) Link to Project: https://www.youtube.com/
http://www.iii.org.tw/ watch?v=dJinztt5PrA
Link to Project: https://ideaslink.com.tw/app/
main/bobiTagTopicPlayer.php?type=4&topic_
id=8875
imec.livinglabs: Gov-Lab
Host: imec
http://www.iminds.be
Links to Projects:
Başakşehir Living Lab: Livingtagram ParkAdvisor Project: http://13.vlaanderen.be/
Host: Başakşehir Municipality nieuws/vlot-parkeren-doe-je-met-een-app
http://basaksehir-livinglab.com/BLL/anasayfa/ HiApp Project: http://hiapp.be/
Link to Project: http://livingtagram.com/

BIRD Living Labs: Agrimatics for Biodiversity
Başakşehir Living Lab: Cloud Digital Signage Host: GAIA
Host: Başakşehir Municipality www.beingbird.com
http://basaksehir-livinglab.com/BLL/anasayfa/ Link to Project: http://www.innobasque.eus/
Link to Project: https://www.smartlabs.com.tr/ eventos/evento/semana-de-la-ciencia-la-
enoll tecnologia
-y-la-innovacion-2016/
Living Lab en Innovation Ouverte: Living Lab
Guadalinfo: SmartLab for co-creation in Tourism
Host: Consorcio Fernando de los Rios Host: Cégep de Rivière-du-Loup
Foundation www.llio.quebec
http://www.consorciofernandodelosrios.es/ Link to Project: http://llio.quebec/index.php/
Link to Project: https://www.youtube.com/ portfolio-item/projet-dans-recherche
watch?v=vHT29gV9_cE

Mobile Communications and Computing for
Quality of Life (MQoL) Living Lab: UnCrowdTPG
Host: University of Geneva, Institute of Services
Science
http://www.qol.unige.ch/mQoL.html
Link to Project: https://mobilethinking.ch/
uncrowdtpg.php

Sfax Smart City Living Lab (SSCLL): Toward a
Network of Smart Cities Living Labs
Host: REGIM-Lab
http://regim.org/sscll/
Links to projects:
1) Smart Bus Project: http://smart-sfax.
org/?page_id=86 Participating to the National
Business Lounge’2016: http://smart-sfax.org/?
page_id=32
2) Co-Organization of the Second Edition of
“Pitch your self for a Career”: http://smart-sfax.
org/?page_id=32
3) Innovative Projects for Citizens: https://play.
google.com/store/apps/details? id=enis.regim.
smartcityzen&hl=fr