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INTRODUCTION The COEP - Center for Vocational Guidance and Referral (OSCIP) Consists of a tec hnical concept and high-skill, especially in the practical work and practical ex perience in their fields, offers specialized services in consulting, corporate t raining, planning and organizing events, and special projects to public and priv ate companies. The work is always conducted in line with the needs identified in each client and in accordance with the guidelines and objectives established by mutual agreement. The details of the projects presented below is subject to mod ifications and adjustments, according to the characterization of each company an d do not constitute a closed package, but guidance for development work. MISSION We are committed to support and inspire people to achieve their dreams a nd most precious in the best professional and personal life. COEP QUALITY POLICY ⇒ The success of our customer is our success; ⇒ Educate our employees and invest in competence; ⇒ Technology is the tool, motivation is the essence; ⇒ Quality i s our business, productivity is a consequence. AREA OF PRACTICE

Lectures and Training opened in company; Quality Management Program Quality in P ublic Service - PQSP; Planning Organizations and Events, Internship Program, Str ategic Planning, New Pathways Program - Apprentice / Law 10097/00 1 REPORT OF ACTIVITIES DEVELOPED Structuring the educational process through the Total Quality Management Structu re of the Quality process in the Organization is developed with effective partic ipation of the client, seeking to meet their needs, and adapting to the availabi lity of human, physical, econômicosfinanceiros. The structure of the process mus t include at least: a) Self assessment of the internal environment in order to g ather data that may assist with the formatting of the overall plan to improve qu ality and productivity systemic organizations. b) Training of staff and manageme nt team in managing for quality, c) education and training of staff in the philo sophy of quality in public service, awareness and motivation for the quality, ap proach and problem-solving and management tools; d) Implementation Functional Ma nagement, Strategy, based on the participatory process, e) Organization of the c enter for promoting quality, responsible for implementing and monitoring the var ious organs of the organization. f) Standardization and structuring of manual qu ality assurance and conditions for attendance. g) establishment of management co ntrols for monitoring and management plans and basic control items. 2. METHODOLOGY OF WORK (SYSTEMIC VISION) The methodology for the COEP Process Quality in public and private organizations can be viewed in the flow diagram below. 2 4. ADDITIONAL AREAS TO THE PROCESS OF QUALITY IN PUBLIC SERVICE STRUCTURING ADMINISTRATIVE ORGANIZATION The Improvement Plan Management in Organizations aims to: Identify the critical points (opportunity for improvement) management and propose alternative solution s; • Analyze and reconcile the roles of different areas of the administrative un its of the organization, clearly defining the goals of each , avoiding the overl

apping of functions and loss of productivity; • Monitor and provide advice for c orrections / changes to the organizational structure implemented. • The methodology for carrying out the work consists of: • Review of Self-assessme nt of management; • Meetings knowledge to the objectives and goals with discussi on of the strategic planning guidelines and its suitability for the design of ex pertise in Quality Management and developments; • Sectoral meetings work areas, to identify the real administrative process operationalized and identification o f probable critical points; • Preparation of the proposed organizational structu re, with discussion and consensus with the staff concerned, with their assignmen ts; • It is important to note that throughout the process there is intense parti cipation and information exchange with the organization taking decisions by cons ensus, taking into account specific aspects such as organizational culture, econ omic situation and financial, human resources policy, administrative rules and o ther important variables in analyzing the organization's strategic . 5. TRAINING 1. Strategic Planning and Management Introduction to Functional Method of Strate gic Planning - defining and modeling the ways of PE€and practical examples that allow the organization build its own base of strategic thought and practice. PUR POSE: To provide an understanding of the entire process of corporate strategic p lanning, presenting techniques for demonstrating the use of strategic planning t ool is the great differentiator for companies. Definition of Mission Future Visi on of the Organization, working hours: 8 hours. CONTENTS: Major Challenges for B usiness in the Decade of the Country Current; Contingency Analysis of the Organi zation; Philosophy of Enterprise Wide Quality Process; System "Top Down" and Dyn amics of the Main Control Items; Management of Improvement (Guidelines) and Rout ine Management ; Corporate Structure Focused on Search Permanent Quality, Produc tivity and Competitiveness. 3 2. Planning the Future of Business and Effective Organizations OBJECTIVE: To pre pare the organization to the concept of Strategic Planning. Hours: 4:08 hours. T ARGET AUDIENCE: Executives, directors, managers and professionals engaged in bus iness planning. PROGRAM: Philosophy of Strategic Planning, The Strategic and Tac tical, structure of the Strategic Planning, The Future Vision, Planning Tools, S trategic Planning Case Studies. 3. Technical Leadership and Management Methods o f improving leadership skills in business. How to conduct your work team to succ ess. Hours: 4, 8 and 16 hours. TARGET AUDIENCE: Managers, Supervisors, Head of S ector, Experts and Leaders QCC / Group Participation. PROGRAM: Successful Profes sional and Leadership; Concept of Leadership; Contingency Management - the role of Leader, Leader of the new skills; Managing and leading the routine, the leade rship of the new millennium. 4. Effective Meetings How to participate in meeting s, productive meetings, meetings such as the productivity factor in business dec isions. Case Study. OBJECTIVE: To develop skills essential to organizing and con ducting effective meetings. Hours: 4:08 hours. TARGET AUDIENCE: Directors, Manag ers, Chiefs, Officers and all who coordinate meetings. PROGRAM: Time Management, Setting Priorities, Effective Meetings, Agenda Meeting (models); Structure; Lea ding Meetings. 5. Structuring for Quality OBJECTIVE: Design / Appoint Coordinato rs of Quality. Hours: 8 hours. TARGET AUDIENCE: Coordination of Quality and Mult ipliers. PROGRAM: Coordination of Quality; Total Quality Committee may fail .... What to do?; Main problems in the implementation of Quality Management in Publi c Service, How to kill your project and Total Quality in the company; Models pri nted; plan course correction and fault in the implementation of Total Quality. Participation and Productivity 6. Presentation Skills Overcoming fears and facing the challenge of public speak ing. Use of techniques to support the presentation. Correcting defects and stimu

lating presentation and participants. Study Lay Out of presentation, quality of transparencies or slides (eg PowerPoint) and tips for success in the presentatio n. Hours: 16 hours. TARGET AUDIENCE: Teachers, Managers, Multipliers, Instructor s and Internal CONTENTS: Introduction, Objectives of Work: Study Techniques for Conducting Productive Meetings, Creativity in Presentations - A graphic language as a tool 4 communication; Use of Slides (Power Point) and Transparencies - Detailed view; T ips & Tricks, Practical Exercises - Drafting and presentation of papers. 7. Qual ity on the Frontline OBJECTIVE: To develop awareness of the Frontline with custo mers through the Ten Commandments of Customer Service. Introduce alternatives an d techniques for proper care. Tools and Customer Satisfaction Analysis and Decis ion Making. Hours: 16 hours. TARGET AUDIENCE: Secretarial, Vigilantes, Securitie s and Trainees. PROGRAM: Introduction - Presentation Dynamics; Cooperation - Pla nning for Quality, Service Quality: Service - Customer Delighted; Customer Servi ce: The Moment of Truth; Quality Planning and Productivity in Services: Care and Recommendations - Research; Reflections - Articles / Reports on the Quality Ser vice - The Human Side of Quality, Productivity at Work. 8. Participatory groups / QCC - Tool for ISO 9001:2000 Teamwork, leadership, contingency organization, m otivation and results. Perform work along the lines of Quality Control Circles. Economic results obtained with the activities of the participatory groups. Motiv ation and commitment of the teams. Continuous improvement through the Gp's / QCC 's. Hours: 8 hours. TARGET AUDIENCE: Managers, Specialists and Technicians.€PROG RAM: Administration participatory x productivity; Structure of participatory man agement, Total Quality Management / Participatory Groups, Social Responsibility of the organization; Objectives of Participatory Groups, Performance and Creativ ity, Organization of groups; presentation techniques - brief overview, the flow of the participatory group activities; Tools + Methodology; Problem - concept. U se the check list and formatting database; The importance of PDCA examples: home , work and routine; Quality Tool, Brainstorming, Cause and Effect, Charts, Repor ts, Real Cases. 9. 5S Program in Practice This is the application of 5S in the c ontext of Total Quality. It discusses the use of 5S as an aid to combat waste, o rganization and control of ongoing losses. PURPOSE: To train participants to per form their work in an environment of order, cleanliness and safety, which is the basis for obtaining Quality & Productivity. Hours: 4:08 hours. TARGET AUDIENCE: Managers and supervisors from all areas of the company, directly or indirectly related to the improvement of the processes under their responsibility. PROGRAM: Concepts, Case Studies; Roads to Quality; Deployment: Use or Disposal, Organiza tion, Cleaning, Hygiene and Health, Self Discipline, Methodology, Development. 1 0. Participatory Management for Quality and Productivity Concepts and conceptual trends on participation and their influence on Quality of products and services . Hours: 16 hours. TARGET AUDIENCE: Managers, Specialists and Multipliers. 11. C oncepts of Quality and Customer Service for Interns and Outsourced Services Typi cally organizations forget the presence of interns and staff or administrative a nd operational support. These people are constantly getting phone calls or sendi ng important information in the organization and usually without any preparation or training. Despite the low workload, and 5 years are made practical examples to the participants with great results. Hours: 4:08 hours. TA RGET AUDIENCE: Interns and Outsourced Services. 12. Climate and Productivity Stu dy of Organizational Vision Graphics of the causal factors of organizational cli mate and critical points. TARGET AUDIENCE: Managers and Staff. 13. Elaboration o f Participatory Development Projects via Groups of projects using the methodolog y. Hours: 16 hours. TARGET AUDIENCE: Multipliers, Specialists and Technicians. Marketing 14. Incentive Marketing PURPOSE: Develop skills for setting goals, targets and s trategies in marketing and sales. Hours: 8 hours. TARGET AUDIENCE: Managers, Mar keting, Sales, Telemarketing. PROGRAM: Motivation and Goals; encouragement, moti vation and reward, motivate Who?; Incentive Program, Phases of the Program; Type

s of Awards; Self-Promotion Liquidated; Strategies and Tips Important; Study Cas es (IBM, 3M, etc.).. 15. Marketing Management OBJECTIVE: philosophy, concepts an d work plan in Marketing and Sales. Hours: 4:08 hours. TARGET AUDIENCE: Managers , Sales, Marketing. PROGRAM: The Marketing and Business Winner: Concept of Marke ting, Focus Marketing Strategy, Process Vision Marketing, Enterprise Valid, Expa nsion of Product - 4P's and 4C's, the Purchase Decision Process, Company Winner, Assumptions for Valid Company; Laws of Marketing Winning: Leadership, Category, In Mind Process, Perception, Duality, Opposites, Focus, Line Extension, Sinceri ty. 16. Internal Marketing - The Living Company PURPOSE: To establish practical projects marketing staff and internal organizations. Hours: 4 hours Human Factor 17. Management and Emotional Intelligence Emotional Intelligence Knowledge Manag ement people make more effective and more productive teamwork. PURPOSE: To motiv ate and discuss emotion as a positive and improving the productivity and success of human beings. 6 18. People for Success, Winning Companies OBJECTIVE: To establish the path to th e definition of planning. Hours: 4 hours. 19. The Study of Ethics in Organizatio ns paradigms of transparency, ethics and responsibility. Hours: 4 hours. 20. Hum an Integration into the Security Industry at Work Establishment of contributing factors to the improvement of safety at work. Hours: 4 hours. 21. Human Relation s Pro-Quality Improving working environment through the Human Relations on behal f of the Quality and Productivity. Motivation of formal and informal leaders of the organization. Hours: 8:16 hours. TARGET AUDIENCE: managers, peer educators, specialists and technicians. Customization Courses "tailored" The company states the need and COEP theme and presents a pro posed solution. The company provides seminars and the theme COEP plans, organize s, structure the lectures, performs and evaluates the results. Lectures The titles of talks are set according to need and client preference. Themes: 5S Time Management Training Service of the future Competitiveness Human Behavior Creativity and Innovation Crisis Costs Waste Education Employability Endomarket ing Excellence Service Excellence Environmental Management Performance Indicators Emotional Intelligence Leadershi p Marketing Negotiation Continuous Improvement Strategic Planning for the Future Professional Productivity Enthusiasm Effective Safety Meetings Interpersonal Re lations Stress at Work 7 Happiness and Motivation Quality Tools Customer Focus on Quality in Public Servi ce Success Teamwork Total Sales Quality The workload of the lectures is approximately 2 hours long and can vary dependin g on the situation or the client's needs. Course-related Talk All COURSES are also available in the format of talks lastin g about 2 hours.

TECHNICAL TEAM Nantes Andrew Bennett - Consultant, Speaker. Administrator, Consultant in Public Service Quality Program of the Ministry of P lanning Budget and Management. He was State Coordinator of Quality, 1999-2003, c o-creator and coordinator assistant Prize QUAL - Quality Holy Spirit Coordinator of Government Quality Forum, Former Coordinator of the Regional Programme on Qu ality in Public Services - Government of the State of ES; Manager Public Policy - OBJ / Ministry of Labor and Employment; Consultant in the implementation of th e Programme Quality in the Prefecture of Aracruz, in the City of Anchieta and th e System of Water Supply and Sewerage (SAAE) of Aracruz, Manager Citizenship of the City of Cariacica, currently Vice President of Marketing where she developed COEP Relationship, Lecturer in various Public and Private Companies in the stat e of ES and other states. Benefits of Workshops and Courses • Increasing product ivity and competitiveness by developing human potential. • Reduction of costs ca used by stress and demotivation. • Improving Organizational Climate. • Greater C ommitment Teams. • Improving communication and interpersonal relationships. • In creased staff motivation and training. 6. CLIENTS MATRIX OF BUSINESS 8 ORGANIZATION COLLEGE FACULTY UVV FABAVI FABAVI COLLEGE FACULTY PAL MUNICIPAL MUNICIPAL MUNICIPAL MUNICIPAL Piúma COUNCIL OF ARACRUZ ANCHIETA municipality of Nova (ES) Vila Velha (ES) SAW (ES) VIANA ( ES) ARACRUZ FESAV ARACRUZ MUNICIPAL MUNICI CARIACICA TOWN COUNCIL OF TOWN Venecia SERRA BITUMEN VITORIA (ES)

WORKS EXECUTED LECTURE "The PROFESSIONAL'S FUTURE." LECTURE "The PROFESSIONAL'S FUTURE." LECTUR E "The PROFESSIONAL'S FUTURE." LECTURE "The PROFESSIONAL'S FUTURE." TRAINING: PR OGRAM QUALITY IN PUBLIC SERVICE. ESTABLISHMENT OF PROGRAM QUALITY IN PUBLIC SERV ICE. Lectures with the theme "QUALITY IN PUBLIC SERVICE" ESTABLISHMENT OF PROGRA M OF TOTAL QUALITY. CONSULTING, TRAINING AND ASSEMBLY OF 1ST CYCLE OF STRATEGIC PLANNING TRAINING WITH BASES IN PLANNING AND DETAILS OF THE PROJECT "IMPROVEMENT OF QUALITY IN PUBLIC SERVICE." TRAINING: PROGRAM QUALITY IN PUBLIC SERVICE. IMP LEMENTATION OF THE PROGRAMME OF QUALITY IN PUBLIC SERVICE. TRAINING: PROGRAM QUA LITY IN PUBLIC SERVICE. IMPLEMENTATION OF THE PROGRAMME 5S. LECTURE "DEVELOPING INTERPERSONAL RELATIONSHIP." LECTURE TO THE CONGRESS OF STUDENTS OF ADMINISTRATI ON, LAW, COMMUNICATION AND SOCIAL SERVICES. TEMA "How to behave in a job intervi ew." TRAINING: PROGRAM QUALITY IN PUBLIC SERVICE. TRAINING: PROGRAM QUALITY IN P UBLIC SERVICE. IMPLEMENTATION OF PROGRAM QUALITY IN PUBLIC SERVICE. CREATING THE PRIZE FOR QUALITY IN PUBLIC SERVICE (QUALIS) LECTURE "QUALITY IN PUBLIC SERVICE ." Piuma (ES) CARIACICA (ES) Aracruz (ES) Anchieta (ES) NEW VENECIA (ES) SAW (ES) CONECADES 2006 Guarapari (ES) FUNASA FUNASA GOVERNMENT OF THE STATE OF MILITARY POLICE ES (ES) CENTER driver t

raining FOUMULA a Health Department of the Municipality of Aracruz DEPARTMENT OF HEALTH OF THE CITY OF SUPERMARKET ANCHIETA GAIVOTA Education Department of the Municipality of Aracruz VITORIA (ES) Mato Grosso (MT) VITORIA (ES) BATTALION OF SIERRA (ES) Aracruz (ES) ACCESSORY OF MARKETING AND TOTAL QUALITY. ACCESSORY AND TRAINING: MANAGEMENT OF THE SERVICE. Aracruz (ES) PROGRAMME OF WORK OF AWARENESS AND MOTIVATION FOR TOTAL QUALITY IN SERVICE. Anchieta (ES) MOTIVATIONAL LECTURE LECTURE "POWER OF ENTHUSIASM as a competitive driver. VILAVELHA (ES) Aracruz (ES) CARIACICA (ES) TRAINING MANAGEMENT TOOLS IN TOTAL QUALITY. DIAGNOSTIC COMPANY. STRATEGIC PLANNI NG. 9 ORGANIZATION SCHOOL "CHILD HOPE HOUSE OF FERTILIZER ENVIRONMENTAL SCHOWAMBACH SUPERMARKET BRA ND PRODUCTS DEFAGRO GILLES DROFAR CARIACICA (ES) CARIACICA (ES) CARIACICA (ES) V IANA (ES) WORKS EXECUTED MARKETING CONSULTANTS AND TOTAL QUALITY. WORKSHOP WITH QUALITY SERVICE LECTURE " POWER OF ENTHUSIASM as a competitive driver. LECTURE "POWER OF ENTHUSIASM as a c ompetitive driver. LECTURE "POWER OF ENTHUSIASM as a competitive driver. (MANAGE RS) LECTURE "POWER OF ENTHUSIASM AS COMPETITIVE DIFFERENTIAL TECHNIQUES OF LEADE RSHIP COURSE (MANAGERS) LECTURE TO CONGRESS FOR STUDENTS OF ADMINISTRATION, LAW, COMMUNICATION AND SOCIAL SERVICES. THEME "SEVEN CRITERIA FOR AN EFFECTIVE PRESE NTATION. LECTURE THEME "SEVEN CRITERIA FOR AN EFFECTIVE PRESENTATION". LECTURE T HEME "SEVEN CRITERIA FOR AN EFFECTIVE PRESENTATION. LECTURE THEME "SEVEN CRITERI A FOR AN EFFECTIVE PRESENTATION. Teacher Training "BUILDING PROJECT" CARIACICA (ES) VITORIA (ES) CONECADES 2007 COLLEGE FACULTY IS GERALDO PIO XII FAES COLLEGE DEPARTMENT OF PUB LIC EDUCATION MINISTRY Ibiraçu ARACRUZ NEW BEVERAGE DISTRIBUIDORA CASA DE CAMPO GRANDE SUPPORT Guarapari (ES) CARIACICA (ES) CARIACICA (ES) CARIACICA (ES) Ibiraçu (ES) Aracruz (ES) LECTURE "THE OWNERS OF THE FUTURE" LECTURE "POWER OF ENTHUSIASM as a competitive LECTURE voluntary" THE OWNERS OF THE FUTURE " Ibiraçu (ES) CARIACICA (ES)

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