How interview succeed March 1998 GUIDE TO ACTION In the collection of guides for action: I am interested in an offer I prepare

my q search q Responding to an advert. How to write a letter. How to contact a company or empl oyer by telephone. How to identify their skills and qualities. How to choose the ads that address. © ANPE - 1998. Any partial or total reproduction of this publication is strictly prohibited without the express permission of the ANPE. DMR 832. q q q q How to get information on trades and businesses. How to make a good CV How to fi nd and choose a training. q I am in contact with an employer q How I am in a relationship with I approach the employer q Business q How to succeed in an interview. How to find good arguments for his candidacy. Ho w to negotiate with a future employer. How to unsolicited applications. How to select companies. How to Investigate the business and pass the dams. How to use his relationships and expand its network

. How to seek employment in Europe. (Expected publication second half 1998) q q interview succeed q q q q NATIONAL AGENCY FOR EMPLOYMENT Our business, employment Branch - 4, rue Galilée - 93198 Noisy-le-Grand Cedex Why prepare an interview? A job interview is never like another: it is different each time. You never know in advance your interlocutor, his reactions, the questions he will ask ... You might think it is better to go "like that", be natural, and react according to t he circumstances of the moment ... If you have "won" an interview is already a v ery good point. But the game is not won there may be other candidates. This guid e has been designed to help you put all chances on your side, with one goal: to convince your interviewer to hire you. q offers information on different types of interviews, questions that can be raised and t he situations that react, q tips to prepare in advance, on the material and subs tance, q benchmarks to communicate well and forthcoming as possible to your adva ntage. Follow this guide page by page, you will find information and advice to p repare you to be efficient and effective maintenance. You can also choose to use this guide according to your priorities. Exercises and evaluation forms are ava ilable through the pages. This guide What do the employers in a job interview? How can you best prepare for an interv iew? June 4 September 8 October 11 You prepare for an interview you can q Mistakes to Avoid The Seven Golden Rules Take action! Fact sheet: the day before the interview The bottom Rubric evaluation results anticipate all situations that may arise, not to be caught off guard, arriving r elaxed and confident in the interview, and be reassuring for your partner to hav e in mind to watch for warning signs and information on which bounced.

q 12 13 14 15 q 3 Expect employers a job interview? Maintenance is the last phase of the recruitment procedure, after reading letter s, resumes, sometimes after telephone contact. In any case, it usually means to take the final decision to hire. In a recruitment process, there may be several successive interviews Examples: • An interview with a person responsible for the initial selection, th e service staff • An interview (or several) with the person (s) who will mentor the candidates or who have to work with him. • A final interview is with the hea d of personnel department, or with an officer of the company. For an employer, what is an interview? 1 Complete the information on the candidate: • Experience, • Nature of expertise , knowledge, abilities. 2 Discover a person, not a single "profile" (diploma cou rses, professional skills). 3 Assessing the qualities a potential: • rapid compr ehension, listening skills •, • analytical skills, synthesis, argument, etc. • a daptation qualities, response, self-control, • discipline, organization, method, • dynamism, vitality, etc. •. 4 Explain the tasks, the tasks and ensure they ar e suitable candidate. 5 Assess the degree of motivation.€6 Measuring how the can didate will actually take his job (availability, travel ...). 7 Negotiate contra ct terms (hourly, salary, status ...). Different forms of maintenance are: • Maintaining traditional, face-to-face you and the recruiter. • A candidate fac ing a jury that is to say several people at once. Sometimes one of these people speak, the others remaining observers. • Many candidates together, to which the interviewer asked to discuss a topic, to analyze a project, etc.. The choice of interview techniques depends on what the recruiter wants to examine, test, and t herefore the type of position. For commercial use, for example, receive several candidates to measure the ability to argue, is necessary, defend a point of view firmly, etc.. Some talks were "informal": He is to meet someone without a specific position is vacant (after sending an un solicited application letter, or following contacting of third ...) In this case , your speaker does not mention a post but the context of the company, its busin ess, its location, its development prospects. An interview may be followed by testing (technical, psychological, psycho) or a scenario: it is, in this case, to verify further the skills of a candidate deeme d of interest. He wants to check: • if your application's really interested and whether to crea te a position to hire you, or • if your application may be of interest when a va cancy arises ... 5 4

How you best prepare for an interview? To complete your preparation for interview: Consider several things that will make your meeting a successful interview. So g et ready: • physically, not being handicapped by an oversight or a mistake is ea sily avoided, • psychologically, to be as efficient as possible at the time of t he interview • technically, how you lead in an interview hiring, what to expect, • on the merits: to determine the arguments to use depending on the purpose of the interview, the position of the company. Physical preparation Punctuality is obviously essential • Be sure to take every precaution to be good at. The presentation is crucial • Maintain your appearance. Is essential. Some documents will be required • Gather them in advance. Psychological preparation Anticipate what will happen: • Think in advance of the interview process, the an swers you give, the questions you ask, the attitudes you adopt ... Be relaxed to be more efficient, more open: • Look for conditions that will make you more com fortable as possible (take a jog in the morning and sleep early the night before , have a coffee just before ... you see .. .). Do you mentally to be positive: • Tell you that you're not going to pass an exam, but you will learn about the va lue of a job. What do you need to prepare yourself? A Information on the nature of the interview and your peers: according to your h ost, duration of the interview or interviews successive ... You can obtain this information by phone before your interview. To help you see the guide "How to contact a company, an employer, by telephone." 2 From a maximum of data about th e company, its business, its organization, and the post. For help, see the gui des: "How to get information on trades and businesses," How to Investigate the b usiness and pass the dams. In three benchmarks to build your arguments. For he lp, see the guides: "How to find good arguments for his candidacy," How to ident ify their skills and qualities. Technical preparation Know how to respond in any situation: • Think about "situations traps" to cope p roperly. • Practice how to respond if the interview starts with an unexpected qu estion like "Tell me about yourself" or "Why are you applying here? "... Substantive preparations Be active in maintenance: • Learn about the company before, to ask good question s. • Write down your arguments to have in mind when responding to questions or e xplain your motivation. Be ready for anything, to react properly: • Check in adv ance on wages and working conditions normally offered and decide what you want t o solicit, accept. 6 7 Errors Seven avoid 2 Golden Rules

q Going to go without knowing anything about the company. You prepare for the last moment, and look nervously how you dress, a work certificate, or the name of th e person to see ... Introduce yourself in a untidy or eccentric, or in which you are not at ease. Be aggressive: you offend the questions asked, about the salar y before the end of the interview and expressing distrust. Have no question. Giv e vague answers, or speak in mysterious ways. Telling his life, and too long to answer questions about your past jobs and family obligations. Being negative abo ut other employers or other businesses (refer to conflict, disappointment, blame ). Refuse to answer a question without explaining why, with courtesy. Leaving wi thout having discussed the follow-up maintenance (another appointment, time for decision ...) Come to an interview knowing full well why the job or the company you want. Be c alm and relaxed no matter what: think that this interview is to know you better, not to trap you. q q 3 Take all necessary precautions to be at ease: arrive early, be dressed comfort ably, know that you received, etc.. 4 Make sure you have everything that may be helpful: • Notebook and pen • calendar (to schedule another appointment) • CV, c opies of diplomas, certificates, letters of recommendation ... • recent photogra ph, card • phone (or cell phone, turn off when you arrive), area map, • and of c ourse, the ad text if required and copy of your mail application. 5 Be punctual and available to stay as long as necessary (ask in advance about the duration or Service (s)). 6 Prepare an argument before the interview adapted to the job you want. Expose a stroke if it is the wish of your partner, or otherwise in respon se to his questions. 7 Let your partner take the initiative, but be ready to tak e your share in the interview process (by asking questions, informing you of pos sible decisions). q q q q q q q 8 9 To you action! The day

Maintenance Checklist You can now train with the exercise below, or using a tape recorder or by asking one of your relatives to play the role of the employer. Here are some standard questions that may ask your interviewer. What do you say? • • • • • • • • • • • • • • • • • • • • • • • • Tell me about yourself! Why hav e you responded to our ad? Why do you agree with this post? What are your salary expectations? Do you have any questions for me? What do you know about our busi ness? Our company? Why did you leave your last job? What position would you fill in 3 years? Have you no fear of boring you with this post? Are you available im mediately? What do you bring to our society? What is your background? What exper ience has the greatest influence on your personality? What is your family situat ion? Do you have children? What are your hobbies? What type of difficulties did you find it difficult to manage? What do you think of the hierarchy? What did yo u like most and least about your last job? Have you contacted other companies? H ow do you consider yourself? What is your business now? What have you done since your last job? What is your greatest weakness? Your biggest quality? What are y ou most proud of in your career? I address the place of rendezvous, telephone, and the name of the person I meet. I looked at the route to get to appointments, and calculated the time needed fo r the trip. I asked by phone how long would the interview, and if there could be other meetings in the future. I've managed to get a good night's sleep. I decid ed how to dress. I checked all the details and accessories. I have copies of my CV, my qualifications, my letters to the company, and all documents requested ar e my. I have information about the company. I reread the text of the announcemen t, or I am informed about the positions that may suit me. I know what is the fun ction of the person who receives me, and I know if I have to "talk to her techni cal" or not. I made my argument for the position which interests me, with illust rations, proofs.€I have a list of questions about the company, on the job and wo rking conditions. I trained to answer questions of various kinds (see p. 10). I set a salary range to ask. I mentally imagined the interview in progress. Know this! Before responding, you can initially ask another question, to make cl ear to your contact request. Make short answers but in two or three sentences at least. 10 11 Most This is a milestone of recruiting. retain Before the interview • Get as much information (about the company, industry, position, and the recrui tment procedure) • Put the odds in your favor (see list p. 11) • Know what argum ents present to enhance your application. An interview is preparing for several reasons: Your partner will seek clear answers to his questions: • This candidate appropri ate for the job? • Does the professional skills and personal qualities for succe ss? (See p. 4) • This candidate is motivated? You are afraid that interview, so it is better to go relax, having confidence in you, without being too confident. It is a unique moment to read about the interest of the post, on the conditions to succeed and "you feel good." During the interview • Think about your handshake: it must be firm, not excessively. • Smile: the smi

le using a relaxed communication, reassuring to the listener. • Look your interv iewer in the eye. If you're dealing with several parties, look at them alternate ly, even those who do not speak. • Be courteous wait for you to be invited to si t down, let your partner speak first, thank leaving. If the phone rings, made a sign to offer out. If another person enters, greet it. • Sit at the right distan ce, you have the right to eventually bring your seat (without you leaned in the office of your host!). • Have a calm posture: not to cross and uncross their leg s, without "fiddling" of objects or your hair ... • Listen carefully and answer the questions in a brief but not too "dry". • Speak loudly enough, slowly and ar ticulating well, without exaggerating. • Ask if you can take notes. • Ask you, t oo, questions (about the post on the tasks at hand, your future colleagues ...). The issues of wages, hours, various benefits are to be asked at the end of main tenance, not before. • Mention your skills with specific examples, evidence, fac ts, the story of successful experiments, the results obtained. There are several kinds of preparation you should undertake: • Material (location of the interview, clothes to choose things to take away ... ), • psychological (conditions to be relaxed, positive ...), • technique (the pr ocess, the situations you can encounter) • substantive (the arguments to present the answers to ...). (See pages 6 and 7) An interview is conducted in three stages: A first contact and entry in Be attentive to what is going to hit your partner a nd give it immediately a certain image of you (punctuality, presentation, how to enter, sit, courtesy, quality of listen, first words). 2 The body of the interv iew, answer the questions your partner for accurately inform and reassure. Show an interest in his company, the post questioning your turn, by developing your s kills and abilities with evidence or illustrations to support. 3 The conclusion at the end of the interview, talk about working conditions, wages, outlook. Then agree to a deadline for submission of the final decision. 12 After the interview • Iron mentally review your interview, to be ready to respond to other requests of the company (especially if you need to send additional information), a second interview ... • Note the deadline for the following with your partner. Without new business, this is for you to raise. 13 Rating You've followed the advice in this guide. You had a first interview. What do you think? yes no not quite What conclusions do you draw from this? Return this guide for your results. Consult a professional ANPE Read the guide "How to negotiate with a prospective employer" Read the guide "How to find good arguments to apply," Work on the exer cise again and reread P. p.10 8 and 9 of this guide. Read the guide "How to choo se the ads that meet" Read "folder for more information: the job interview" of t he ANPE. 2 The first contact was smiling, courteous. I knew what to do, where to sit, how to act. 3 I responded to questions without "long speech" and not "yes" or "no" too dry. 4 I expressed myself in a positive way (I did not mention regrets, crit icism of my former employers). 5 I felt reassured about my interlocutor my skill s. 6 I've used what I knew about the company and the position to question and to show my strengths. 7 My argument is "past", I had enough to support it, illustr ate in concrete terms. 8 When there were objections, the expression of doubts, I

reacted by recognizing my shortcomings, but by linking to other strengths of my candidacy. 9 My caller seemed satisfied with the interview, he had the elements to decide (to have an opinion). 10 We have addressed the issue of my availabili ty, wages, and our next contact. Jean-Paul Germond, Jean-François Lafarge, Guy Robles ANPE participated in the cr eation of these guides. 14 The offer to which you responded does not satisfy you may not be good. I had a confidence in me arriving, I felt relaxed, open. Do not hesitate to get help. Perhaps your argument that was not very developed. You may have been diverted, destabilized. Better preparation will give you weapo ns against stage fright and unexpected situations. You answered "no" repeatedly or "not quite". Your interview has certainly succeeded. Prepare yourself for a p ossible second interview ... or soon sign a contract! You answered "yes" to all questions or close. 15