Assertive Communication For the expression and development of the Esteem Team Trainers.

Piura Have you encountered any of the following situations? A friend has betrayed him by revealing a secret. A person makes fun of you const antly. You are talking with someone who suddenly interrupts the conversation to turn to a third party A person who respects you express opinions contrary to the irs When asked a few reasonable things and you want to say no REPLIES What do you do and say when you are in a tense situation as the previous ones?. On a card write your answer. CLASSIFICATION OF RESPONSES SUMISA COMMUNICATION COMMUNICATION PASSIVE AGGRESSIVE or assertive communica tion PASSIVE COMMUNICATION / SUMISA No direct their thoughts, feelings, desires and beliefs, allowing others violate or disregard our rights. rights to please others. expresses The person gives up its PASSIVE COMMUNICATION / SUMISA Self-esteem: I feel inferior to others my rights have not underestimate their own opinions and needs and provide superi or value to others. Conduct flight or permissive. generally accept criticism, feel guilty and apologize even if the criticism is unfair. AGGRESSIVE COMMUNICATION expression of thoughts, feelings and beliefs in a hostile and domineering, violating the rights of other s. often behave outrageously, using sarcasm and intimidation to dominate other s. AGGRESSIVE COMMUNICATION Self-esteem: I am more than others and impose my rights, I am more important. Conduct combat, is character ized by overvaluation of the views and feelings, ignoring or neglecting others. Assertive Communication expression of thoughts, feelings and beliefs in direct and appropriate way, without violating the rights

of others.

Working from an inner state of self-confidence

Assertive Communication Self-esteem: I feel equal to others, all are important Conduct of cooperation and negotiation The main goal is to improve self

image and increase the effectiveness in social and professional situations Assertive Communication Background: Self-knowledge Self-confidence Assertive Communication EXPRESS FEELINGS Giving and receiving compliments Make requests express love and affection Initiate and sustain conversations express justified anger and discontent asse rt themselves express legitimate rights Saying "No" To express personal op inions IMPLICATIONS Answers Answers passive and submissive Guilt Dissatisfaction e aggressive Humiliation Guilt Poor Violence Threat relations Rights Violation Courage Frustration Low self-esteem Others decid Self-esteem Self-acceptance

IMPLICATIONS Assertive responses Improved self esteem Satisfaction Good relations Increased understanding Decision Making Critical Thinking own To know and f eel in control and command of the situation ADVANTAGES of assertiveness Mental health Improved self-esteem reduces anxiety relationships e intimate and meaningful. ers. Increas

Improving the acceptance and respect for self and oth

WHY IS SO HARD Being assertive? Deficit learning of assertiveness: lack of adequate models in critical periods of life. Reinforcing Modeling passive behavior of passive or aggressive behavior er roneous beliefs RECOGNIZES YOUR RIGHTS 1. To have and to change their minds. 2. Make their own decisions. 3. To make mi stakes, and therefore

decide, even at the cost of being wrong. 4. To be treated with respect. 5. To sa y no and not feel guilty about it. 6. To do less than they are humanly capable o f doing. RECOGNIZES YOUR RIGHTS 1. To take time to calm down 2. 3. 4. 5. and think. To have and express one's feelings. To ask for information. A feel go od about yourself. In order to claim their own rights. OTHER RECOMMENDATIONS Identifies, recognizes, accepts and evaluates you think, think and feel. Wait for the right time: control, relaxation and pr udence. Listen and express understanding. speaks specifically and without pr ejudice to the intentions of the other person. ADJOURNMENT ASSERTIVE Postponing the answer that we will give the person who has criticized us, until we feel mor e relaxed and able to respond correctly. IGNORE Do not pay attention when the other person is angry and fear that their criticism ending in insults. Take care and s tay away QUESTION ASSERTIVE "think well" of the other person we criticism and take it for granted that their criticism is well-intentioned (what ever that really is). Then, ask clarification: information about the arguments , asking that you be specific. ASSERTIVE TO EXPRESS ... What you feel your opinion, ideas, thoughts and opposition n a. .. Acknowledgements No Petitions hurt or humiliate atience with being specific and unbiased CONDUCT "nonverbal" PROPER Posture: head and body erect, safe distance. Eye Contact: look ahead to the other person gestures of the b ody relaxed and moderate Facial Expression: According to what he feels and exp resses .- seriousness, joy, etc.. Tone and volume of his voice: slow, steady, according to what he wants to communicate ALMOST FINAL MESSAGE .... Never blame others for your situation. You are what you by your own decision. He works every day to edify yourself, trying to live temperately and without ranco r, hatred and ambition. Put aside the pessimism, looks up, hold on to God with s implicity and always walk forward. COMPLETE ... ... ... ... ... ... was disappointed, INCOMPETENT and frustrated. Your position o firmness and p

THE ... ... ... ... ... ... ... ... ARE A SET BEHAVIOR OF EFFECTIVE INTERPERSONAL RELATIONS. HAVE ... ... ... ... ... ... ... ... ... ... IF I HAVE Confidence in myself, in my abilities and my decisions. FULL EL ... ... ... ... ... ... ... ... ... I tend to think: "I AM GOOD, OTHERS ARE NOT GOOD. Respect, Solidarity, HONESTY AND RESPONSIBILITY ARE A SET OF ... ... ... ... ... ... ... ... ...