GLOBAL COMMUNICATION Communication is the means by which we relate, or is the instrument of expressio n of our interior, we think, what we believe

. ISSUER ... MESSAGE ... RECEIVER Im portant Points to be remembered by the issuer to avoid communication problems: • • • • Prepare your speech; Use feed - back, to confirm receipt of the message; Talking with verbal and nonverbal. CRITICAL ELEMENTS OF COMMUNICATION • • • • • Self - image; Listening; Clarity of expression; Ability to deal with t he annoyance, Self opening. "It is useless to our knowledge but we know how to express it in the world." (Au thor Unknown). INTELLIGENCE • • • • Spatial, Musical, Body, Mathematics. -2 COMPONENTS OF INFLUENCE IN HUMAN COMMUNICATION • • • Word; tone of voice; Physiology. The emotion of the speaker has influence in the process of gaining new listeners . "While no one can go back and make a new start, anyone can start now and make a new order." (Ayrton Senna) The capacitadade to convey our messages, our thoughts and feelings are: • • • - July 24% - WORD (capacitade of influence among the people) 38% - tone (posture ), 55% - Physiology (study of bodily functions of living beings). OBS.: The more education is done through words, people become less communicative . EFFECTIVE COMMUNICATION • • • • Words, Gestures, Context, Message. Beating INHIBITION AND CONTROLLING THE FEAR OF SPEAKING IN PUBLIC • • • • • • • When fear appears, usually face it, control nervousness; Have the right attitude; Before you think like, know what to say; Avoid making assumption s; Avoid acquiring vices; Call your voice by breathing ; The practice will bring success. -3 - 24 9) Use audiovisual aids This study is impressive - if only verbally present the message, after three days the audience will remember the 10% who spoke. If, howe ver, exposes the subject verbally, but with a visual aid, after the same time, p eople will remember 65% of what was broadcast. Again, be careful of excesses. No Power Point brecadinhas accompanied by car, typewriter noises and other noises that have ceased to be news-there are a lot of time and therefore can 2vulgariza r presentation. A good visual must meet three major goals: to highlight importan t information, facilitating the monitoring of reasoning and make the audience re member the information for longer periods. So do not use the visual as "colinha, " just because it is beautiful to impress, or because everyone else uses. Ever n otice if your usage is even necessary. Get visual with letters of a size that ev eryone can read. Design only the essence of the message in a nutshell. Present n

umbers in graphs. Use contrasting colors, but without excess. Position the unit and the projection screen in place that allows the viewing audience and facilita te their movement. Avoid too many appliances. The more devices and more buttons the better the chances of problems appear. 10) Speak with emotion Always speak w ith energy, enthusiasm and emotion. If we do not demonstrate interest and involv ement by the subject we are addressing, how do we want the listeners are interes ted in the message? 1234567891011121314151617 RULES TO OVERCOME THE FEAR OF SPEAKING AND Shyness Manage your inhibitions; Structure mentally; Motivate yourself; Look carefully a t the issue; Set goals, organize the steps of exposure, Adapt language to the ta rget audience; Use empathy; Create confidence zone; establish harmony; Being upd ated; Care the utterance; Jogging harmoniously; Communicating with the look; Acc elerate the mechanism of understanding; Create a personal style; Training, coach ing and training. IMPORTANT NOTES • • • • • • Fear is undesirable, but it is normal to the speakers. Use the posit ive aspects of it; Admit your fear. Try to understand their origins; You do not need and should demonstrate their fear. Keep your privacy, use the adrenaline pr oduced by fear for their benefit. Adrenaline and charisma are all very connected ; Face the audience as your ally. Always transmit the feeling: "I am happy to be in the company of you" Prepare yourself. Think positively about yourself. Repea t to yourself whenever any sentence containing strong positive appeal, for examp le: "I am prepared and balanced. I am convincing, positive and strong. I am also calm and confident "Public speaking is an art that only improves with time. App ly yourself to it, fear is overcome by the determination and training. • • - 23 -4 STAFF PRESENTATION We are a visual society, people begin to make judgments based on their body lang uage when they see it. Hardly the logic of his speech can undo a bad first impre ssion as to its unkempt appearance or gestures, while good presentation, gesture s safe and confident style already makes half the battle won. Speakers know that they must not only master your verbal presentation but also make the non-verbal communication work for them in a positive way. The non-verbal communication inv olves our facial expression, body language, movements, gestures and clothes. Be a model of personal presentation, does not mean "being fashionable" or even attr actively dressed or "naked." The speaker comes with all kinds of people and thus must understand that as there is a taste for free, modern, attractive, there is also a taste for the traditional and conservative. Whereas in an audience have various kinds of people to serve, with varied tastes, it is recommended for the appropriate personal presentation of the speaker: The countenance is one of the most important aspects of body language, so pay sp ecial attention to it. Make sure it is significant and consistent with the feeli ng conveyed by words. For example, does not show sadness when talking about joy. Avoid talking with his hands in his pockets, with folded arms or back. Nor is i t recommended be rubbing his hands, especially at first, not to convey the idea that you are unsure or hesitant. 7) Be humorous No study has proved that good hu mor can convince or persuade listeners. If this was the humorists were always co mpelling. However, it is obvious that a humorous speaker can keep the listeners' attention more easily. If the subject permit and the environment is favorable, use his presence of mind to make the presentation more light, relaxed and intere sting. Beware, however, not to exaggerate, because the speaker is making jokes a

ll the time can lose credibility. 8) Be prepared to talk Learn as much as you ca n about the subject that will expose, that is, if you have 15 minutes to speak, know enough to discuss at least 30 minutes. Do not be content just to prepare th e content, practice also the way of exposure. Exercise alone speaking in front o f the mirror, or have conditions, before a video camera. Attention to this tip but suggested that training of fluency and pace to the presentation, in general , does not give birth. For the talks to reach a good level of spontaneity talk t o people. Gather a group of friends, family or colleagues, or class, and talk a lot about the subject that will expose. Clothing • • • • Properly adjusted to the body (not too stuck or too wide) Properly adjus ted to size (neither too short nor too long), A more sober as possible, clothing should not draw more attention than the person; Avoid straps, necklines and exc essive transparency. SHOES • • preferably low, for greater comfort; Clean and in perfect condition, which i ncludes grease and soles in good condition. -5 - 22 Use any available argument: research, statistics, examples, comparisons, technic al and scientific studies, etc.. If you eventually realize that the listeners ha ve some kind of resistance, defend the arguments refuting these objections. Fina lly, after exposing the arguments and defend them from the resistance of the lis teners, say which was the subject addressed, so that the audience can better kee p the main message. 6) Have a good posture Avoid excesses, including rules that provide guidance on posture. Some, in order to correct mistakes, to start up and condemn the extreme attitudes which, in certain circumstances, are natural and correct. So, beware of the "do", "can not", "wrong" and other similar statements . Prefer to follow suggestions that say "avoid", "unwise," "not recommended", an d others that look like these. So avoid to rely on just one leg and try not to l eave them wide open or closed. It is important to move forward to feed back from listeners attention, but be assured that the movement has some goal, such as de ploying an information recapturing part of the audience who is inattentive, etc. , otherwise it is preferable that it is stopped. Beware the lack of gestures, bu t be more cautious even with excessive gesticulation. Ask to speak looking at al l the people in the audience, turning the torso and head with calm, sometimes le ft, sometimes right,€to value and honor the presence of listeners, how to behave in front of the exhibition and give flexibility to the body, thus providing a m ore natural posture. HAIR • • • Well cut; Preferably prisoners; Cleaned. BARBA • Well trimmed. NAILS • • • Properly handled, cleaned, did not admit damaged enamel; Prefer color pink . Makeup / PERFUME • • • Sober, Floral, colonial, deodorant dry. Posture and gesticulation The speaker is through gestures and movements to demonstrate enthusiasm and viva

city, but in moderation. Natural gestures and movements and give great variety a nd vitality of the conversation, not the hiring, the speaker may seem uncomforta ble and instead use them in excess or forcibly draw attention to them and not to the subject. c) Ways to avoid the mannerisms, among which the most common is to play with any object that is nearby. Therefore, the speaker should act with gre ater ease, taking into account the communication of ideas is more important than many details. - 21 -6 a) CARE OF GRAMMAR A grammatical error, depending on its severity, could disrupt his speech in its content and destroy the image you want to show. Every grammar must be correct, but mainly, do a review of agreement and verb conjugation. Rem ember that reading is an excellent source of learning. Some common errors are committed even by those in positions and hierarchical imp ortant that audiences hear the doubters of training and competence of those who commit it. The most serious are: "do so many years," menas "," level "," we are at six, "half silly," among others. Even if you have a good intellectual trainin g, always will be worth doing a review of grammar, especially in relation to ver b conjugation and concordances. - 20 -5 4) Find out who are the listeners If you make the same presentation in front of different audiences perhaps even to succeed, but by chance. The forecast, how ever, does not reach the desired goals. Each audience has its own characteristic s and expectations, and that must be considered in a presentation. Find out what is the intellectual level of people, how know the subject and the predominant a ge group of listeners. So you can prepare in a more convenient and more likely t o present themselves well. 5) Have a beginning, middle and end Keep this simple and very useful rule of thumb to arrange a presentation. Advertise what is going to talk, talk and tell about what they say. After greeting the audience and win them with sincere compliments, or showing the benefits of the message, tell me what the theme that will be addressed. In announcing that the subject will devel op, the audience will follow his reasoning easier, because you know where you wa nt to reach. Then transmits the message, always facilitating the understanding o f listeners. If, for example, would provide the solution to a problem rather say what the problem is. If you want to talk about a current information, explain h ow it all originally happened until new information arises. b) to start, middle and end Every speech must have a beginning, middle and end. At first, look to conquer the listener disarming their resistance and capturing their interest and attention with courtesy. In the middle, prepare what will be addressed. In the end, do a quick recap on just one or two sentences, do the sum mary and check that it was understood. The size and intensity of gestures must m eet the kind of audience that you face. GENERAL RULE: The bigger the audience un educated or more, larger and larger should be the gestures, the lower the audito rium or better prepared, more moderate and smaller must be the gestures. The ges tures should be shown, represented in part, almost never completed. -7 - 20 2) Do not rely on memory - take a tour as support Some people memorize your pres entation word for word so imagining that they will feel more confident. Experien ce shows that, overall, the result ends up being very different. If you forget o

ne important word in the connection of two ideas, you may feel unsettled and uns afe to continue. The worst is that when decorating a presentation you can not pr epare yourself psychologically to speak off the cuff and not find the informatio n you need, you will not know how to get around the problem. -6Use a script with the main stages of exposure and phrases that contain complete ideas. So, facing the audience, read the sentence and then comment on the information, expanding, criticizing, comparing, discussing, until that part of the message runs out. Th en€read the next sentence and make other appropriate comments to new information , make comparisons, enter different observations to complete this stage of reaso ning act so close to the presentation. A major advantage of this feature is that you will feel secure by having a script with the entire sequence of the present ation, while you have the freedom to develop the reasoning to the public. If you r presentation is simpler may use a note card, a card roughly the size of the pa lm, which should contain the key words, numbers, dates, numbers, and all informa tion that can show the sequence of ideas. With this feature you hit the eyes on the words that are on the card and will be certifying that the planned sequence is being followed. 3) Use the correct language escorregadinha A grammar here and there, maybe not come to harm your presentation. However, some blunders might h arm their image and the institution you are representing. LEGS • • • • • • • The legs should be stopped; support must be in both legs at the sa me time, slightly open a slightly more forward than the other, without noticing that the audience, throw the weight of the legs in either leg, then the other; L eg Movement (faster) should follow the talk; The approach should be toward all d irections - 19 Most times, the legs should be stopped; should move the audience to modern form. WHEN SAT • • • Both feet must remain on the floor or one leg next to another, leaving the thighs resting against the leg and foot that sits on top without support; cross ed legs can be exchanged; When you need to argue or defend a point of view do fe et on the ground, it will have greater freedom of movement, allowing improved be nd the body forward, which demonstrates the conviction behavior; Women can put y our legs together, pulled back one foot to the other or superimposed "X "without this being a mistake. • ARMS AND HANDS • • • • • • • Arms are in a position to facilitate breathing of the body; Postur e: the next table, we can hold hands, so straight (forward security) Write down what you will speak in thick sheets of paper ( ensure nervousness and trembling of the hands) Put your hands closed clamshell; By supporting the gallery, do so with four fingers straight out, without support it is beginning to more experien ced speakers, it greets the audience with arms throughout the body, it is a paus e, begins with a gesture the subject. - 19 -8 HEAD The countenance is the most expressive of the whole body. Works like a screen wh ere images of our interior is presented in all dimensions. He also works as an i dentifier of consistency and sincerity of the words. Should show exactly what yo u're saying. 6) Position yourself on the chair without rigidity, but with elegance. Place bot h feet on the floor or cross your legs. Keep your head up, but without exaggerat

ion, not to project an image arrogant. Do not make exaggerated gestures and do n ot get your legs jumping or moving from side to side in his swivel chair. 7) Giv e your speech a beginning, middle and end. 8) Talk with emotion - demonstrate in terest and involvement in the subject. THE MOUTH The mouth communicates well when he speaks, as when shut. It is - 18 it determin es that the sympathy of the face. THE IMPORTANCE OF THE SMILE The smile can break seemingly insurmountable barriers. He disarms opponents, con quer enemies, changing opinions, open minds and hearts. It is a special element in the communication and should be widely used. The simple way to speak well and conquered audiences See how simple it can be to plan and make presentations successful. Follow step by step a set of rules that will help you speak in public with confidence and ea se. 1) The naturalness can be considered the best rule of good communication If you make some technical errors during a presentation in public, but to behave na turally and spontaneously make sure that listeners can still believe in his word s and accept the good message. However, using communication techniques, but arti ficially present her show, the audience may doubt his intentions. The technique is useful when preserving characteristics and meet your communication style. Pre senting itself naturally, will feel safe, confident and their presentations will be more efficient. VISUAL COMMUNICATION The whole face, the eyes have shown more importance to the success of verbal exp ression. ATTITUDES TO BE AVOIDED • • • • • • Running away with the eyes (down, up, all sides) because it gives th e impression that it has the attention of the speaker, too extreme to be avoided , because look insistently, leaves the listener little libitum; look suspicious (from side to side), because it creates uncertainty deserved attention by the li stener; stare, because it gives the impression of hostile behavior of the speake r, look for "windshield wiper" (above, for sides) look lost. -9 - 18 10) All of these recommendations help in time to speak, but nothing replaces a c onsistent preparation. Use this every time you have. HOW TO LOOK Must look not only with eyes but with the whole body. How to behave AN INTERVIEW OR DEBATE IN TELEVISION 1) Train, train, train. Simulate the interview with the help of a friend and a v ideo camera. See the results and correct the flaws. It's a good way to avoid ner vousness. 2) Choose the right clothing. Prefer pieces of plain colors, in shades of blue, wine, beige or gray - a choice that should vary depending on the scena rio of the studio (try to find out in advance). Forget the garish colors and soc ks, letting you see the leg. It's also good to avoid noisy and bright accessorie s that distract the viewer. 3) Know before an interview only if you or a debate, the time, whether it's live and what style of the interviewer. On D, do not be late: arrives 20 or 30 minutes before starting. Take a cup of coffee, talk, feel the environment. By doing so, the risks of doing very ugly fall. 4) Greet the interviewer with a simple "good morning"

VOICE - DICTION - VOCABULARY His voice is one of their cards. It is very important and will make the audience accept her speech. To get you success with your voice, you must first know it. The way you get the phrases, so the vowels, pause, all this is very important fo r a - 17 good speech. The most-important exercise is to read aloud. Read for you rself. But what are the elements you should work on your voice for better dictio n? There are some factors that may separately in his voice. Let them, be analyze d "Good afternoon" or "good night". Nothing "is a pleasure to be in your program," Hello, viewers and the like. 5) Start a) Volume - This element is associated with modulation of speech. If your presen tation lasts for more than 03 minutes is necessary to adjust the vocal volume (s peaking louder and lower, faster and slower). In short intervals of 45 seconds t o 1 minute and a half, speak lower and slower. Remember, however, that when your voice should be heard throughout the auditorium. After this interval, return to your normal rhythm so sharp and energetic. This will make your presentations mo re attractive. Take care with the implementation of this technique, it requires much training to get you success. However, speaking louder, his voice tends to g o thinner and disharmonious, requiring great care. b) Tempo and Rhythm - This el ement is linked to how quickly you articulate the words and sounds, that is, the ir diction. To greatly improve this factor, we recommend that all "breaks-langua ges" are trained to follow along and read fluently. In performing these exercise s suggest that each language is read-breaking 03 times in a row, quickly, loudly , without hesitation (stop breathing when necessary). The secret lies in getting to pronounce phonemes rather than words. to answer that question by looking at the interviewer, but later turn to the cam era. From time to time, look for him again. The ideal is to look at 80% to 90% o f the time for the camera. If the program focus on you two all the time (usually the studio has a TV that shows what is going to air), do the opposite, looking more to the interviewer. - 17 - 10 The set of phonemes form words and words form the set of prayers. Taking this ha bit to their daily life, you will have a more perfect diction. Note: • • • • • • • • • • • • • • juggler prestatório helpful and is about to provide the sleight prodigious and prestigious. The black stones from the quarry of Peter Quarries are the boulders that Peter stoned three fillies pregnant. Fast abduction, a qui ck mouse kidnapped three mice without a trace. - 16 Flat glider in mid-sky, and hovering over the plateau, admiring the plants planted on the platform of the pl anter. In three plates of wheat they eat three sad tigers. Brito brito diamond e arrings, playing breaker. A foot gabiroba "well gabirobadinho" who desengabiroba r well, good desengabirobador be.€Jabber / Jabber / Jabber / Jabber / Jabber / T agarelarão. Heaven is enladrilhado; who desenladrilhará? Who desenladrilhar, des enladrilhador good will. Glue sticks to the cave hoist gringa crying and screami ng, the vane grid of the great girl. When he speaks of the failure, it failed to talk. Luiza shined buff striped, polished luster shone. Franks is the cold frie d chicken, refrigerated the French, in the refrigerator of the friar, Archbishop of Constantinople will desarcebispoconstantinopolizado; who desarcebispoconstan tinopolizará? Who desarcebispoconstantinopolizar, desarcebispoconstantinopolizad or good will. 2) Always take a script written with the main steps of presentation, even if the

y do not need it. Just to give more security. 3) If you happen to read a speech or message, print the text in a thick cardboard or paste the paper on cardboard, so if his hands shake a little the public does not realize and you'll be calmer . 4) On reaching the public is not rushing to start. Breathe as smooth as possib le, adjust the height of the microphone slowly (without showing it does so on pu rpose), look at all sides of the audience and begin speaking more slowly and wit h lower volume of voice. So, do not show emotional instability to the public. 5) Initially, when the discomfort of standing in front of the public is greater if there is a board director, greet each component calmly. Thus, gain time to over come the initial moments so difficult. Among the components of a table is also k nown to enjoy some personal comment. 6) Before you speak, when already in the en vironment, do not be thinking what to say, watch what other people are doing and try to distract a bit. 7) Prior to submission to avoid talking to people who ge t bored, prefer to talk to people more sympathetic. 8) Before making his present ation, join co-workers or people nearby and train several times. Remember to wor k out answers to possible questions or objections, with this careful not to be s urprised before the public. 9) If it white, do not despair. Repeat the last sent ence to try to remember the sequence. If this appeal fails, tell the listeners w ho later on returned to the subject. If you still can not remember, probably nob ody will charge for it. - 11 - 16 Impromptu speech Impromptu speaking is to make a speech that was not previously worked. It may ha ppen that you are asked to take the floor, standing guard. It is unwise to be ab le to say something that makes sense and is relevant to the subject of the meeti ng. Thus, when invited to a meeting, seek as much information about the event an d its participants. Form his point of view on the matter and, if called, tell th e audience what you think about it. The cuff also has the three phases of discou rse, ie opening or presentation, development and conclusion. It is recommended t hat the improvisation has three to five minutes. Next, some necessary informatio n about: • • • • • • Only accept speaking off the cuff case knows the subject to be treated; Start your presentation with some form of introduction, you can hig hlight the ideas of other speakers who have performed , citing their names; Note phases: opening, development and conclusion; Avoid long gaps; Remember: the imp rovisation should be shorter than a normal speech, develop a maximum of three id eas in the body of the submission; Complete using some form of conclusion. • • c ) Focus - This element concerns the tone of his words and syllables. It is neces sary that people can really grasp its intention. There is a part of prayer (or c ontext) which, when stressed, better representation of your idea. You can give e mphases as follows: Take a short break before the snippet you want to emphasize. Turn up the volume on the vocal-stretch to be emphasized. 15 d) Pause - The pause can be used in many ways by the speaker: for emphasis, effe ct, humor, to draw the attention of the audience, to make people who are talking during the lecture stop talking, etc.. e) Speed - Surely you've heard someone t alking points without or without commas. Looks like a machine gun, killing the m inds of listeners, because nobody can understand phrases pronounced with such sp eed. Moreover, there are also those who speak so slowly that the listener ends u p getting upset and impatient.€What is the ideal speed for the speech? Does it d epend on the speed of the speaker's thoughts? Of course not! The speed of the sp eech should be in keeping with the theme of the lecture and the preparation of l isteners. The more difficult the subject of the lecture, or the greater the unpr eparedness of the audience, should be slower speech. For that, nobody sleeps in those circumstances, it is necessary to use modulation of voice, speak louder, l ower, faster or slower. It is necessary to enhance all these elements through ma ny exercises. Simulate various combinations and choose the best to give the effe

ct you want. • Dribble TIPS FOR FEAR OF SPEAKING 1) Know exactly what to say at first, almost word for word, because at this mome nt is occurring greater release of adrenaline. - 15 - 12 EXERCISES FOR THE COORDINATION OF VOICE AND ARTICULATION OF SPEECH SAY FAST, wit hout tripping NOT ERR IN A LETTER WORD! 5. Pays the duck, the cat sleeps, Flee the mouse, it pays the cat, the rat sleeps, flees the duck, pays the mouse, the duck sleeps, the cat flees. Look at the frog in the bag, the bag with the frog inside the frog chatting chat And dropping th e wind. Sweet asked the sweet What is the sweetest sweet - sweet 11. That the sw eet potato - Sweet responded pro That sweet sweet sweeter than the sweet potato - sweet candy is the sweet potato - sweet. They said that on my street has done parallelepiped From parallelograms. Six parallelograms has a parallelepiped. Has a Thousand paralelepípedovia cobblestones. One is ten thousand paralelepípedovi a parallelograms. So one is a paralelepípedovia paralelogramolândia? Lalah, Lele and Lili and her daughters Lalala, and Lelelé Lilili Laleli and his granddaught ers, and Lelalé Lileli Lilelá And their great-granddaughters, and Lalilé Lelali And their great grandchildren Laleli, lilalou Lelilá and sang in chorus La la la la la la la la there. 6. 1. It crocogrilho? It Cocodrilho? - 14 is cocrodilo? It cocodilho? It corcodilho ? It crocrodilo? It crocodile? It corcrodilo? It cocordilo? It is alligator? Did anyone hit the name of the crocodile moron? 2. The long time asked pro What is the time it actually has. Time answered pro What time do not have time To tell t he time That time is the time time time has. A nest was six mafagafos Grue. He h ad also magafaças, maçagafas, maçafinhos, mafafagos, magaçafas, maçafagas, magaf inhos. This addition to the E magafafos magafagafinhos. Beans, melons, pine nuts , papayas. Meijão, suitcase, feinhão, Pima. Pija, Feilai, Manhães, mema. Maja an d pestle, menhão, feimão. 7. 3. 8. 4. - 13 - 14 -