Professional Documents
Culture Documents
James Simms
45 George Street
Sydney
NSW 2000
15/10/16
We are currently auctioning your complaint and will advise you of the outcome in
writing within 10 days of the date of this letter.
Yours sincerely
Sontaya T.
Sontaya Tiarpattaradilok
Assessment Task 3: Customer complaints resolution project
BSBCUS301 Deliver and monitor a service to customers
James Simms
45 George Street
Sydney
NSW 2000
18/10/16
At Aus. Biz Coachings we value all of customers and strive to resolve all customer
complaints to the satisfaction of our customers.
I consult the manager for get approval for offering you another workshop free of
charge and he accepts that to keep you happy with us. Please confirm me if you
would get that. Thank you very much.
Yours sincerely
Sontaya T.
Sontaya Tiarpattaradilok
Assessment Task 3: Customer complaints resolution project
BSBCUS301 Deliver and monitor a service to customers
Complaints Register
Sontaya Tiarpattaradilok
Assessment Task 3: Customer complaints resolution project
BSBCUS301 Deliver and monitor a service to customers
Jason Smith
55 Market Street
Sydney NSW 2000
18/10/16
I am writing to advise of the outcome of your complaint your complaint in the role
of Customer Service Officer for Aus. Biz Coaching.
At Aus. Biz Coachings we value all of customers and strive to resolve all customer
complaints to the satisfaction of our customers. So my manager decided to give
you a refund amount 1,235 dollars for you to keep you happy with us and we
promise we will improve and send you invitation for join us next time
Yours sincerely
Sontaya T.
Samiya Santos
Sontaya Tiarpattaradilok
Assessment Task 3: Customer complaints resolution project
BSBCUS301 Deliver and monitor a service to customers
89 York Street
Sydney NSW 2000
18/10/16
I am writing to advise of the outcome of your complaint your complaint in the role
of Customer Service Officer for Aus. Biz Coaching.
At Aus. Biz Coachings we value all of customers and strive to resolve all customer
complaints to the satisfaction of our customers. So my manager decided to give
you a refund for you to keep you happy with us and we promise we will improve
and send you invitation for join us next time
Yours sincerely
Sontaya T.
Sontaya Tiarpattaradilok