Fall

08

SAP Solution Manager
Change Request Management
Administrative Correction with Change Request Management

h t t p : / / w w w. l i n ke d i n . c o m / i n / s o l u t i o n m a n a g e r We nce sl ao L aca ze

Change Request Management – Administrative Correction Lifecycle                          

Table of Contents
Author Bio..................................................................................................................3 Landscape Preparation:.............................................................................................4 Users Preparation:.....................................................................................................4 Project Preparation....................................................................................................4 Cycle overview..........................................................................................................4 Start the Maintenance Cycle.....................................................................................5 Create the Change Request...................................................................................5 Aprove the Change Request......................................................................................6 Authorize change...................................................................................................7 Start the Changes..................................................................................................7

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Change Request Management – Administrative Correction Lifecycle                          

Author Bio
My name is Wenceslao Lacaze and I’ve been working as a SAP basis Administrator and Solution Manager Consultant for the last 8 years. I’m a Techno-Functional SAP Solution Manager Subject Matter Expert (SME), I Design, Build and Implement the product using “Run Sap” Methodology. I have developed a very extended experience with medium and large scaled SAP installations in several (multi)national environments. I am based in Argentina, but work all around the World. I work directly for clients or via an agency. I do speak Spanish, Italian and English fluently. You can contact me at: Email: wlacaze@gmail.com http://www.linkedin.com/in/solutionmanager

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Change Request Management – Administrative Correction Lifecycle                          

Landscape Preparation:
For this Demo we use 3 client inside Solution Manager • 801 Development • 802 Quality • 803 Productive

Users Preparation:
We create 5 diferent users and profiles Creates and confirm the Change Request Categorizes, Approve and monitors Change Request. Is the Steering Committee in the Change Management

Project Preparation
We create a project and 1 Maintenace cycle

Cycle overview

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Change Request Management – Administrative Correction Lifecycle                          

Start the Maintenance Cycle
The Change Manager set the Maintenance Cycle in “Development with Release Phase”

Create the Change Request
The Requester logon to SM and run the transaction CRMD_ORDER.

Click in the Button “Change Request”, if you don’t have add manually in “Extra  Settings  Specific  Push Button 1 = SDCR

This is the Main Change Request Window. For create a Normal Correction you need to identify some information:
• • •

Description Sold­To Party Requestor Change Manager

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Change Request Management – Administrative Correction Lifecycle                          
• • • Change Advisory Board Ibase/Component Description of the Change

Then Save.

Aprove the Change Request
The Change Advisory Board decide wich kind of change document are necessary for this change. document , in this case select Administrative Correction(Maintenace) and save.

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Change Request Management – Administrative Correction Lifecycle                          

Authorize change
The Change Manager recive the notification and then select “Authorize Change Request”

When the Change Manager approve the Change Document, Solution Manager change the document to Authorized and Create a new Administrative Correction Document. The Change Manager open the Administrative Correcion 800000185 and select “Take In Process” in the TaskList

Start the Changes
Now the Administrative Correction is in Status “In Process”. The Change Manager connect to Solution Manager and click in “Logon to System” to start to work

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Change Request Management – Administrative Correction Lifecycle                          

Solution Manager ask in wich system you want to make the modifications.

They make some changes in the system

Come back to SM and put select Set to “Done” in the task list for change the administrative Correction in Complete

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Change Request Management – Administrative Correction Lifecycle                          

When the administrative Correction is in Status Complete, The requestor go to the system and check, if is everything ok goes to Solution Manager and Select “Confirm Administrative Activity” in the Tasklist

Then the Administrative Correction is in status “Completed”

And the Requestor goes to the Change Document and Select “Confirms Realization” in the Tasklist.

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Change Request Management – Administrative Correction Lifecycle                          

Now the Change Document is confirmed.

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