Fall

08

SAP Solution Manager
Change Request Management
Normal Correction with Change Request Management

h t t p : / / w w w. l i n ke d i n . c o m / i n / s o l u t i o n m a n a g e r We nce sl ao L aca ze

Change Request Management – Normal Correction Lifecycle                          

Table of Contents
Author Bio..................................................................................................................3 Landscape Preparation:.............................................................................................4 Users Preparation:.....................................................................................................4 Project Preparation....................................................................................................4 Cycle overview..........................................................................................................5 Start the Maintenance Cycle.....................................................................................5 Create the Change Request...................................................................................5 Aprove the Change Request......................................................................................7 Authorize change...................................................................................................7 Create the Transports.............................................................................................8 Start the corrections...............................................................................................9 The Maintenance Cycle...........................................................................................11 Release the Transports.........................................................................................11 Import in QA.........................................................................................................12 Start the Testing Phase............................................................................................14 Import in Production................................................................................................16 Start the import in Production..............................................................................16 Close the Change Document...................................................................................18

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Change Request Management – Normal Correction Lifecycle                          

Author Bio
My name is Wenceslao Lacaze and I’ve been working as a SAP basis Administrator and Solution Manager Consultant for the last 8 years. I’m a Techno-Functional SAP Solution Manager Subject Matter Expert (SME), I Design, Build and Implement the product using “Run Sap” Methodology. I have developed a very extended experience with medium and large scaled SAP installations in several (multi)national environments. I am based in Argentina, but work all around the World. I work directly for clients or via an agency. I do speak Spanish, Italian and English fluently. You can contact me at: Email: wlacaze@gmail.com http://www.linkedin.com/in/solutionmanager

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Change Request Management – Normal Correction Lifecycle                          

Landscape Preparation:
For this Demo we use 3 client inside Solution Manager • 801 Development • 802 Quality • 803 Productive

Users Preparation:
We create 5 diferent users and profiles Creates and confirm the Change Request Categorizes, Approve and monitors Change Request. Is the Steering Committee in the Change Management Implements a change, and hands it over to the Tester Test changes and ajust the Change Document Status Manages and coordinates software logistics

Project Preparation
We create a project and 1 Maintenace cycle

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Change Request Management – Normal Correction Lifecycle                          

Cycle overview

Start the Maintenance Cycle
The Change Manager set the Maintenance Cycle in “Development with Release Phase”

Create the Change Request
The Requester logon to SM and run the transaction CRMD_ORDER.

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Change Request Management – Normal Correction Lifecycle                          

Click in the Button “Normal Correction”, if you don’t have add manually in “Extra  Settings  Specific  Push Button 1 = SDCR

This is the Main Change Request Window. For create a Normal Correction you need to identify some information:
• • • • • • • Description SoldTo Party Requestor Change Manager Change Advisory Board Ibase/Component Description of the Change

Then Save.

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Change Request Management – Normal Correction Lifecycle                          

Aprove the Change Request
The Change Advisory Board decide wich kind of change document are necessary for this change. document , in this case select Normal Correction(Maintenace) and save.

Authorize change
The Change Manager recive the notification and then select “Authorize Change Request”

When the Change Manager approve the Change Document, Solution Manager change the document to Authorized and Create a new Normal Correction Document.

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Change Request Management – Normal Correction Lifecycle                           The Change Manager open the Normal Correcion 800000170 and select “In Development” in the TaskList

Create the Transports
Now the Normal Correction is in Status “In Development”. The Project Leader ,Change Manager or Developer inside Solution Manager create the New Transport Request.

Solution Manager ask for the Request Owner, Short Descriotion and the developer who make the tasks, the system create 2 transport in the development system, 1 for Customizing, 1 for Workbench,

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Change Request Management – Normal Correction Lifecycle                          

Start the corrections
Tthe Developer logon to Solution Manager and and open the Normal Correction 8000000170. Inside the Tasklist select “Logon to System”

Inside the Development system(SMR-801) , the developer make some change and Save.

The Satellite System (SM4-801) ask for a request,

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Change Request Management – Normal Correction Lifecycle                          

The Developer select the request SM4K900051 Created for AOMEADM with the TASK SMK4900052 for DEVELOPER

Then the Developer release his Task SM4K900052 ,

The Developer return to SOLUTION MANAGER and in “Test Instruction” put the instruction to the Tester, then move the Normal Correction to “Complete Development”

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Change Request Management – Normal Correction Lifecycle                          

The Maintenance Cycle
Release the Transports
At this point the Change Manager release the transport Request manually using the transacction SCMA and then execute the task “Release transport Request”

Right Click over “Release Transport Request” and select “Schedule”

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Change Request Management – Normal Correction Lifecycle                          

The Change Manager select the Execution Data and then run

The System show the Transport Request ready for release

Import in QA
The Change import the transport in QA Environment

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Change Request Management – Normal Correction Lifecycle                          

Solution Manager show the Execution Data

Change Manager select the Import parameters and then start the process

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Change Request Management – Normal Correction Lifecycle                          

Start the Testing Phase
The Change Manager move the Phase of the Maintenance Cycle to Test to make the integration test

The Tester logon to solution Manager and open the Normal Correction, Read the Test Instrucction , then use the TASKLIST for connect to the TEST system.

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Change Request Management – Normal Correction Lifecycle                          

In the TEST System check the value

The TESTER return to SOLUTION MANAGER and write the Test Report, then in the TASKLIST select “Confirm Successful Test”

At this point the Normal correction is in Status Consolidated

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Change Request Management – Normal Correction Lifecycle                          

Import in Production
The Change Manager move the Phase to Go-Live to start the imports in the Productive enviroment

Start the import in Production
The change Manager run the “Import Transport Request”

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Change Request Management – Normal Correction Lifecycle                          

Select the import execution and run the transaction

The Requester logon to the Production for check the import, if is correct change the Normal Correction to “Production Status”.

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Change Request Management – Normal Correction Lifecycle                          

The Normal correction is in Production status.

When the Normal Correction change the status to “Production”, the Change document change automatic to “Implemented” the status

Close the Change Document
The Change Manager control all the documentation and then move the Change Request to “Confirms Realization”.

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Change Request Management – Normal Correction Lifecycle                          

The Change Request in Status “Confirmed” closing the cycle for this maintenace.

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