Resolving conflict: A focus

on ‘Self’

---- Esther, Mandy, William
Conflict Who

Conflict How Resolution
(Larrivee 2009, p. 323)
Need Being (qualities) Having (things) Doing (actions) Interacting (settings)

living environment,
Subsistence physical and mental health food, shelter, work feed, clothe, rest, work
social setting
social security, health co-operate, plan, take social environment,
Protection care, adaptability, autonomy
systems, work care of, help dwelling
privacy, intimate
respect, sense of humour, friendships, family, share, take care of,
Affection spaces of
generosity, sensuality relationships with nature express emotions
schools, families,
critical capacity, curiosity, literature, teachers, analyse, study, meditate,
Understanding universities,
intuition policies, education investigate,
associations, parties,
receptiveness, dedication, responsibilities, duties, cooperate, dissent,
Participation churches,
sense of humour work, rights express opinions
language, religions,
sense of belonging, self- get to know oneself, places one belongs to,
Identity work, customs, values,
esteem, consistency grow, commit oneself everyday settings
autonomy, passion, self- dissent, choose, run
Freedom equal rights anywhere
esteem, open-mindedness risks, develop awareness

Human Needs and Human-scale Development (Max-neef 1992, p. 207)
Conflict Who

Conflict How Resolution
Twenty Conflict Management Strategies
1. Negotiating 11. Apologizing
2. Compromising 12. Blame-Free Explanation
3. Sharing 13. Sending an I-Message
4. Taking Turns 14. Making an Impact-Statement
5. Chance 15. Active Listening
6. Distracting 16. Stating Your Intention
7. Postponing 17. Making a Request
8. Exaggerating 18. Passive Listening
9. Humor 19. Self-Talk
10. Abandoning 20. Seeking Assistance
(Larrivee 2009, p.320)
(Larrivee 2009, p. 323)