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SAP Human Capital Management

ESS/MSS Workshop
21st -22nd Jan 2009
SAP Labs India
Employee Self Service
SAP ERP HCM

Lokesh Tripathi
HCM Solution Management,
SAP Labs India
21st Jan 2009
Agenda

1. SAP ERP HCM Overview


2. HCM Service Delivery Overview
3. SAP Employee Self Service Overview
4. SAP ESS Overview of Home Page Framework

SAP 2007 / Page 3


Agenda

1. SAP ERP HCM Overview


2. HCM Service Delivery Overview
3. SAP Employee Self Service Overview
4. SAP ESS Overview of Home Page Framework

SAP 2007 / Page 4


SAP ERP HCM A Complete HCM Solution

Talent Management HCM Service Delivery


Recruiting Management
Manager Self-Services
Learning Management
Employee Self-Services
Performance and Talent
Management Interaction Center
Compensation Management Alternative Delivery Channels

Workforce
Workforce Planning &
Process Analytics
Management Strategic Planning &
Alignment
Employee
Administration Cost Planning &
Organizational Simulation
Management Organizational
Expatriate Planning
Management 91 HR KPIs , 250+
Benefits Key Figures, 200+
Management predefined queries
Time Management
Global Payroll

Corporate
Workforce Deployment Services
Resource/Program Management
Travel Management
Retail Scheduling
Environment, Health &
Field Service Dispatch Safety
Call Center Scheduling Incentive & Commission
Management
SAP ERP HCM

Key Areas of
Investment
Talent Management

Employee
Organizational
HCM Service Competency
Workforce
Delivery Analytics

Core HR

SAP 2007 / Page 6


Agenda

1. SAP ERP HCM Overview


2. HCM Service Delivery Overview
3. SAP Employee Self Service Overview
4. SAP ESS Overview of Home Page Framework

SAP 2007 / Page 7


Evolution of Service Delivery

Self Services Service Self Services


Automation and
Increase Interaction Center

Expert
Many Professional Users Applications
Few Expert Users

Easy to use
Increase Process Automation
Process
Process Automation Automation
How does HCM service delivery fit into
your business?
Event Result
Access Service and
Requestor Receiver
Channel Content

Employee

Phone Administrative HR Expert


Services

Strategic
Manager Mail
Services
Service
Center

Kiosk
Analytics

Manager
External Portal Information
HCM Service Delivery Solution Portfolio in
SAPHCM

Enterprise Portal ERP


Backend
Information,
Guidelines, ..
Duet
Communication Channels

ESS
EIC

MSS
Employees
Manager
Decentral / local HR Administrator
HR staff
Applicants
Retirees SAP Interactive HCM Processes and Forms
Externals Forms by Adobe

Business Intelligence Content for ANALYTICS


Agenda

1. SAP ERP HCM Overview


2. HCM Service Delivery Overview
3. SAP Employee Self Service Overview
4. SAP ESS Overview of Home Page Framework

SAP 2007 / Page 11


History of SAP Employee Self-Service

ESS 3.1I (1997)

ESS 4.0B

ESS 4.5B (1999)

ESS 4.6B

ESS 4.6C/4.7 (2002)

ESS mySAP ERP 2004

and

ESS SAP ERP 6.0 based on Web


Dynpro (Java)
What is ESS

ESS Services Standard Delivery


Career & Job
Address Book (Whos Who) Purchaser Role
Working Time Life & Work Events
Benefits & Payment Travel
Personal Information Scenarios Corporate Information
ESS - Employee Search

Enables Search for Employees


Enables Employees to maintain personal information related to work.
ESS Working Time

Enables Employees to record their


working time
Clock in / Clock out corrections
Leave Request
Absence Quota Overview
Time Statement
ESS Benefits & Payments

Enables Employees to view their


salary statements
Enables Subscription for
Organizational Benefits
ESS Personal Information Scenarios

Enables Employees to record their


personal information :
Address
Bank Information
Family Member/Dependents
Personal Data (Marital Status etc)
ESS Career & Job

Enables Employees to record and


update information with respect to
Skills
Personal Settings
Job Applications
ESS Life & Work Events

Enables Employees to manage


and record events with respect
to their life and work scenarios.
SAP ESS in SAP HCM : Whats New?

Enhanced Services
Bank Information with IBAN
Address Book (Whos Who)
Time Management
Leave Request
CATS
Clock-in/Clock-out
CE / Non CE

New scenarios
7 Life and Work Events examples delivered
based on Guided Procedures

Integration in Employee Interaction Center:


Authentication scenario

Create request for EIC out of SAP ESS

Integration in HCM Processes and Forms

Example for Interactive Form based on


Adobe Software: Code of Business Conduct

Further localized Personal Information


services
SAP ESS in SAP HCM : Whats New? (cont.)

Services with Process Examples:

7 Life and Work Events examples based on Guided Procedures

SAP-delivered examples:

My First Days
Birth/Adoption
Marriage
Divorce
Terminate Employment
Change Employment Status
Benefits (Open Enrollment)

Easy implementation and


adaptation with Guided
Procedures
SAP ESS in SAP HCM : Whats New? (cont.)

Localization
Address, Bank information, Family
Members/Dependents, Personal
Data Services for Argentina, China,
Hong Kong, Indonesia, Philippines,
Taiwan, Thailand, Venezuela
Personal IDs Service for Hong
Kong, Indonesia, Malaysia, Taiwan,
Thailand

Country-Specific Services
Superannuation for Australia
Flexible Benefits for UK

Industry-specific Services
Public Sector
US Effort Reporting
SAP ESS in SAP HCM : Whats New? (cont.)

Support of integrated business


processes between SAP ESS and
Employee Interaction Center

Integration of Web-Requests into ESS


services to create workflow-items for the
EIC Agent

ESS service to maintain authentication


information
HCM SAP ESS : Some Useful Information

Note:
With the new Self-Services based on Web Dynpro technology SAP focuses on the new
solutions such as e-Recruiting, Enterprise Compensation Management and SAP Enterprise
Learning
SAP applications such as Recruiting, Compensation Management and Training & Event
Management are supported for the last time in SAP ERP 6.0 (see SAP notes 953254,
953832, 952860, 952692).
The external ITS is not compatible with SAP NetWeaver 2004s (see SAP Note: 709038): SAP
has put important ESS and MSS services either on the internal ITS or developed Web Dynpro
scenarios instead. Customer-specific services on the external ITS are to be migrated to the
internal ITS in a customer projects.
Agenda

1. SAP ERP HCM Overview


2. HCM Service Delivery Overview
3. SAP Employee Self Service Overview
4. SAP ESS Overview of Home Page Framework

SAP 2007 / Page 25


Benefits of the XSS Homepage Framework

For end-users
Simple and fast access to all Web applications such as ESS applications
Access to context information
Fast access to e.g. frequently used ESS applications
Reminder functionality

For companies
Easy grouping of Web applications
Possibility to provide customer individual information such as vacation rules
Inclusion of external links (guidelines, manuals etc.)
Introduction of new Homepage Framework

Area group page


Area page
Flexibility area group page and area page

Flexible text adaptation


Edit area and service description
Edit the link text of the hyperlinks
Add additional customer individual information

Flexible service behavior


Emphasize certain service
Deactivate services
Display employee-specific information as dynamic links (e.g. Nine days of leave will
expire by <Date>)
Assign customer specific services and short description

Individual change of picture


Flexibility of Area Group Page (Homepage)

group text

area link text

short area description

quick links

Picture
Flexibility of Area Page 1

area link text

subarea

service link text

service description

Picture
Flexibility of Area Page 2

area description header

long area description


Where to customize the ESS homepage?

The new XSS homepage concept is available since mySAP ERP 2004.

The customizing of the ESS homepage is located in the Backend system. The
underlying backend system is system ECC6.0
To customize the ESS homepage go into the backend system ECC 6.0!
Before you start!

Make a graphical design of the areas and services you want to implement!
The hierarchical relations between these elements will become apparent.
Make a list of the necessary resources
Graphical design Entities and Relations

Header H1
... Server SV1...SVs

Header Hi

Areagroup AG1
...
Areagroup AGi

Area A1 Resource R1...Rr


...
Area An

Subarea SA1
...
Subarea SAm

Service S1
... Servicegroup SVG1...SVGg
Service Sk
Example graphical design ESS Homepage cut-out

Header H1 Server SV1...SVs

Area Group AG1 =


Employee Self-Service
Resource R1...Rr
Area A1 =
Benefits and Payment

Subarea SA1 =
Benefits
Service S1 =
Open Enrollment

Service S2 =
Participation Overview

Subarea SA1 =
Payment
Service S3 =
Salary Statement

... Service S4 =
Total Compensation Statement

Service S5 =
Employment Verification

Area An

Subarea SAm
Servicegroup SVG1...SVGg
Service Sm
...
Service Sk
How to find the right customizing path?

IMG -> Cross-Application Components -> Homepage Framework


How to customize the ESS Homepage?

Step-by-Step

1. Header definition (optional)

2. Area group definition

3. Area page definition

4. Service definition (including country-specific services)

5. Resource definition
Header definition (optional for test purposes)
Area group: basic definition
Area: basic definition 1
Area: basic definition 2

Two options possible:


1) area description text
or
2) external html page
Area group / area : basic definition
Relation between area group and areas
Subarea: basic definition
Relation between area and subareas
Service: basic definition
Definition of country-specific services

<no entry here!!>


Relation between subarea and services
Resource definition
Portal Page and Homepage Framework

The ESS Business Package contains


Several Portal pages for calling the ESS area group and area pages (ECC6.0) (workset) and ESS applications. To every
Portal page one iView is allocated.

Services in the Portal are represented by one Portal page and one appropriate iView.

For every ESS service one Portal page and one iView are delivered. Also an ESS service is defined via homepage
framework customizing in the ECC 6.0 backend system. The function of the iView is among other things to render the
application in the Portal environment and to benefit of Portal features like Web Dynpro personalization.

For the Area group page and for every Area page one Portal page and one iView are delivered. The iView refer to the
homepage Web Dynpro application and is responsible for the portal navigation.
Portal Content Administration of BP ESS

Portal content structure of the ESS


Business package in ERP 2005

The Portal content structure includes


iViews,
Pages,
Roles,
Transport packages and
Workset objects
Portal Content Administration of BP ESS

Portal content structure of pages


delivered with the Business Package
for ESS in ERP 2005

With the ESS Business Package


pages for
Area Group (Homepage)
Areas (Worksets) and
ESS services Area group
Are delivered
Relationship Portal Content objects homepage objects

Role
Workset n = Portal page = Area group page

Workset 2 = Portal page = Area page


Workset 1 = Portal page = Area page
Iview = ESS
Area page

Portalpage n
Iview = ESS service

Portalpage 1
Iview = ESS service

Portal Content objects: blue


homepage objects: red
Portal Page and Homepage Framework

Enterprise Portal Page for ESS area page ECC 6.0


Address Book Backend system

ESS Homepage
Customizing

Connection
homepage objects
and portal content
Page for ESS service objects
Address Book (Whos Who)
Portal Content and Homepage Framework
relationship
How can you link the objects defined via Homepage Framework to the objects defined
In the Portal Content administration?

You have to link the corresponding


PCD Location URL extracted from the
Portal Employee Self-Service Roles
definition to the corresponding
Resource objects defined via the
Homepage Framework
Example here shows the Resource Definition for Area page
Working Time in Backend system ECC6.0 and the
corresponding URL.

ROLES://portal_content/com.sap.pct/every_user/com.sap.pct.ess.employee/com.sap.
pct.ess.roles/com.sap.pct.ess.employee_self_service/com.sap.pct.ess.employee_sel
f_service/com.sap.pct.ess.area_working_time/com.sap.pct.ess.area_working_time
Relation Resource objects Portal Content page
Resource Definition for Area page Address Book in ECC 6.0
Relation Resource objects Portal Content page
Resource Definition for Area page Address Book in ECC 6.0

ROLES://portal_content/com.sap.pct/every_user/com.sap.pct.erp.ess.bp_folder/com.sap.pct.erp.ess.roles/com.sap.pct.erp.ess.employee_self_service/
com.sap.pct.erp.ess.employee_self_service/com.sap.pct.erp.ess.area_employee_search/com.sap.pct.erp.ess.whoiswho

portal_content/com.sap.pct/every_user/com.sap.pct.erp.ess.bp_folder/com.sap.pct.erp.ess.roles/com.sap.pct.erp.ess.employee_self_service/
com.sap.pct.erp.ess.employee_self_service/com.sap.pct.erp.ess.area_employee_search/com.sap.pct.erp.ess.whoiswho
How to Set-up an ESS Homepage/Area group page

Area Group Key defined in the backend-system


Allocate Area Group key to Portal iView
Overview
Allocate area group key and area group to portal
worksets

2 1
. .
All views at a glance

VIEW (SAP) Description


V_T7XSSSERHEB Basic Header definition
V_T7XSSSERARGB Basic Areagroup definition
V_T7XSSSERARB Basic Area definition
V_T7XSSSERSARB Basic Subarea definition
V_T7XSSSERSRV Basic Service definition
V_T7XSSSERSRVCG Definition of country specific services
V_T7XSSSERSRVG Basic Servicegroup definition
V_T7XSSSERARG Areagroup definition: Grouping of Areas
V_T7XSSSERAR Area definition: Grouping of subareas
V_T7XSSSERSAR Subarea definition: Grouping of services
V_T7XSSSERRES Resource object definition

VIEW (Customer) Description


V_T7XSSSERHEBC Basic Header definition customer
V_T7XSSSERARGBC Basic Areagroup definition customer
V_T7XSSSERARBC Basic Area definition customer
V_T7XSSSERSARBC Basic Subarea definition customer
V_T7XSSSERSRVC Basic Service definition customer
V_T7XSSSERSRVCGC Definition of country specific services customer
V_T7XSSSERSRVGC Basic Servicegroup definition customer
V_T7XSSSERARGC Areagroup definition: Grouping of Areas customer
V_T7XSSSERARC Area definition: Grouping of subareas customer
V_T7XSSSERSARC Subarea definition: Grouping of services customer
V_T7XSSSERRESC Resource object definition customer
V_T7XSSSERSDB Server definition
Agenda

1. SAP ERP HCM Overview


2. HCM Service Delivery Overview
3. SAP Employee Self Service Overview
4. SAP ESS Overview of Home Page Framework

SAP 2007 / Page 62


Thank you!

SAP 2008 / Page 63


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