WaterLinks ‘=.USAID ATERNOTES FIELDNOTES FROM WATER OPERATOR PARTNERSHIP IN ASIA 2015 MAYNILAD PARTNERS WITH CAGAYAN DE ORO TO IMPROVE OPERATIONAL EFFICIENCY Agency tor Intemational Development (USAID) Water Security for Resilient Economic Growth and Stability (Be Secure) project, Maynilad Water Services, Inc. (Maynilad) engaged in a water operator parinership (WOP) with Cagayan do Cro Water District (COWD) to develop the capacity of COWD in the creation of a hydraulic model, the design of a pressure management program, and an introduction to the develop- ment of a Geographic Information System (GIS). Over the 12-month partnership, Maynilad guided COWD in developing a calibrated hydraulic model for a pilot site, Barangay Camamen-an, allowing it to better understand the behavior of the water system in the area, implement pressure management techniques thereby optimizing the current network and operations, and provide better water services to customers. Although a 24/7 water supply was not achieved in Barangay Camaman-an, there was an increase in the number of supply hours from four (4) to eight (8) hous a day. Moreover, armed with a better understanding of the value of a GIS in improving operational etticiency, COWD has called for an |: 2014, with assistance from the United States international tender for the creation of a GIs for its service area, as part of its scale-up activities, 1. CHALLENGES COWD was formed on 1 August 1973 and is rec- ognized as the first water district in the country. itis responsible for providing water supply to Ca- gayan De Oro City and the Municipality of Opol, and has about 85,000 customers. Like many water Utilties in developing Asia, COWD is confronted by issues related to water losses and inadequate supply largely due to system inefficiencies and an ever increasing population. Staff capacity Is also limited further adding to the challenge of operat- ing a complex water network that supplies the re- gional center and business hub for Northern Mind- anao. Understanding the behaviour of its distribu- tion network through hydraulic modeling will allow COWD to convert intermittent supply and im- prove overall pressure. A GIS will further enable COWD to better manage its supply system by inte- grating a broad collection of information such as ‘asset and customer location, water flow, pressure, water losses, etc: ‘Maynlod vists COWD to conduct @ rapid assesement onc clognostc Of COWD's water system“a! Maynilad iy Moyniiad is the water and wastewater services Provider for the 17 cities and municipalities that ‘comprise tne West Zone of Metropolitan Manila, 7» In. 1997, Maynilad was granted a 25-year exclu- sive concession by the Philippine Government to operate, maintain and invest in the water and sewerage systems for the West Zone of Metro Manila. In 2010. the concestion torm was extended by another 15 years and will expire in 2037. Je With 1.2 milion customers, Maynilad covers the Portion of the cities of Manila, Quezon City, Makati, Caloocan, Pasay, Paranaque, Las Pinas, Muntinlupa, Valenzuela, Navotas and Malabon, call in Metro Manila; the cities of Cavite, Bacoor ‘and Imus, and the towns of Kawit, Noveleta and Rosario, ail in the Province of Cavite, Ze 6 October 2011, Maynilad launched the ‘Maynilad Water Academy (MWA) which, focuses on educating Maynilad’s human capital, the public and, key stakeholders on developments and technologies in water and wastewater operation, 2y Formed on 1 August 1973, COWD isthe frst water istrict in the country. it was issued Its Cond tional Cerificate of Conformance (CCC) 001 on 4 January 1974 by the Local Water Utes Aiministration (LWUA), % COWD. is responsible for providing water supply ‘and soniftation services to Cagayan De Oro City and the Municipality of Opol, and hos about 85,000 customers. Ze Cagayan ce Oro, is a highly urbonized and capital city of the province of Misamis Oriental in Mindanao in sourthem Philippines. it serves as the regional center and business hub for North- em Mindanao {Region x), and Is part of the growing Metropolitan Cagayan de Oro area. 7 COWD's water source is derived from 28 wells distributed in 6 well fields situated at Macasan- dig. Baluiang. Calsanan, Bugo, Tebion and Agusan. It also has 1 spring source located at Molasag. 2. DEVELOPING A SOLUTION With facilitation by Waterlinks, Maynilad and COWD agreed on a one-year partnership work that covered the following objectives: (I) equip COWD with the basic knowledge on hydraulic modeling ond analysis that will be applied fo a pilot area using EPANET, (i) assist COWD in the implementaiton of a pressure and meter management program, and {il provide COWD with a roadmap for the implementation of GIS. As a fist step. seven COWD staff traveled to Manila to attend a one-week training course covering the basic principles of hydraulic plan modeling, data logging, and requirements for the implementation of a Gis, as well as a hands-on exercise on the configuration of a hydraulic model. Pressure management actives conducted by Mayniod 3. CREATING A HYRDRAULIC MODEL Barangay Camaman-an was jointly selected by the parties as the pilot area for the WOP activities because the area was experiencing intermittent supply despite its proximity to four (4) water sources that supplies it. The boranggay has 1,593 households and water service is limited to four (4) hours per day. Over the course of the WOP, COWD developed ‘and calibrated a hydraulic model for the pilot site to determine the primary water source to the area and pressure levels, as well as reasons for the insu fiency of supply using the flow and pressure data tive days. The model was further extended fo include the major pipes within theEastern Area of COWD to help in the analysis. Based on the hydraulic model, only one well in Macasandig is supplying Baranggay Camaman- ‘an and not four (4) as previously believed. Moreo- ver, Macasandig supplements the service areas of other production wells which significantly reduces the supply and pressure reaching Camaman-an. There is also the possibility of high water losses within the pipelines leading to Camanan-an. 4, INTRODUCTION TO A GEOGRAPHIC INFORMATION SYSTEM (GIS) Organised data is the backbone of an effective GIS. Maynilad observed that COWD must begin with a central repository of data within the organisation and devise a strong mechanism for good coordination among the various opera- tional departments to ensure the regular capture ‘and update of data. For this purpose, COWD recommends the use of the guide in Fig. 1 in the implementation of a GIs. COWD fs in need of more capacity building in the use of a GIS. Given the current situation however, COWD has decided to outsource this work to @ third party supplier as part of ifs scale-up activities. Through outsourcing, the capacities of COWD personne! will also be developed in the process Overall, 5. IMPLEMENTING A METER MANAGEMENT PROGRAM Water meters are the cash register of any water company and as such, it should be handled with utmost care. Improper management will resuit in inaccurate data and consequently, loss of revenues. In developing its meter management Program, COWD is now implementing the fol lowing recommendations by Maynilad * Installing of loggers on large meters + Onsite testing and calibration periodically based on meter type [see Table 1) * Creating standard specifications for all meter types according to its use and results of past data + Creating a preventive maintenance program for oll meters 1. recalioration or replacement ‘over a period of ime depending on its use * Creating standard procedures for meter ac- ceptance to minimise the purchase of low quality meters * Creating a database to gather and store meter laboratory results which can be used as a basis when choosing good quality meters Figure J. COWD Stem (G8) Architecture Table 1: Water Meter Colbraion Schecte METER TYPE ion Meter ernie 100% of meters once year Dstrbution= Large meter mm — | 100% of meters very ve years and above) Distribution smallmeter below | Random, ever five years 40mm} ‘COWD visits Maynilad Water Accademy fo observe technologies and best practices in pressure management. GIS and meter management6. PARTNERSHIP RESULTS At the end of the WOP, COWD was able to develop an initial hydraulic model that allowed it to better understand the situation in the pilot area of Baranggay Camaman-an and improve water services in the area through the employment of pressure management techniques. COWD will continue to further calibrate the model using the learning from Maynilad particularly in isolating the hydraulic boundaries of each source as well as the inclusion of additional data i.e. database of appurtenances. COWD has also began implementation of a meter management program. In respect of the GIs, COWD has tendered a bid for this and the work will begin at the end of 2015. Moy 2014 Maynilad véits COWD forthe conduet -— _ of. rapid assessment of COWD's water supply system June 2014. Iniial dete gathering and assessment > of COWD's exiting dato, Ist technical vist of COWD to Mayni- lad Academy in Aroceros. Mania: uly 2014 bi 19 and honds-on exercises on [> nyotautie mocieing and caltoation: site visits to observe technologies and {900d practices 2nd visit of Maynilad to COWD: Oct.2014 conduct of training on _hydrouic ‘modeling using COWD's actual data: onsite reltesher training on Basic Hydroulies ancl EPANET Mor.2015 2," of Mayntad to COWD: cs. or ‘cussion on the outcome of the pilot [__™ _hhycrauic model created and pres- sure menagement. May 2015, Final vsit of Mayniiad to COWD: a ‘discussion on further recommenda- tions for replication and scale-up. Zy WaterLinks UNKING WATER OPERATORS THROUGHOUT ASIA sources, = tions, ox Sem / USAID WaterLinks Inc WARRO-TATORHECUCHON AA ae WaterLinks_ begat ‘Asia established by the Asian Devel Intemational Wat Agency for Intemational Development 11, WaterLinks was incorporated in the Philippines as an independent non-profit organization. Recognized as the onl zation for the design an ‘Asia, Watterlinks catalyzes efficiency enhance and expand access fo urban water and sanita- ypport ond! facttaton bulk support and facilitation: Regional capacity _ buildin, program development (e.g. training. fookils, manuols studies): and Knowledge management and networking. nin 2008 as a_ platform for WOPs in ment Bank (ADB), Association (IWA). and United States {USAID}. in experienced regional organi- implementation of WOPS_ in improvements to WaterLinks activities are: WOPs Waterlinks welcomes and, taps support from various including foundations, private corpora and_intemational donor agencies. 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