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Questionnaire: Study on Customer Satisfaction of Patanjali Products in

Shimla
Please put () in the appropriate column.

Name :----------------------------------------------- Gender :-----------------------------------------

1.Age (in years): Below 30 30-39 40-49 50-59 60 and above

2.Occupation:

Student Businessman Salaried Professional Homemaker Others

3. What is your annual income(in lacs)?

Below 3 3-5 5-10 above 10

4. In which area do you live?

Sanjauli

Chhota Shimla

Kasumpti

New Shimla

Mall Road

Baleuganj

Khalini

Others

5. How frequently do you purchase Patanjali products ?

Seldom Often Always

6. Which Patanjali products do you use? (Please more than one if applicable)

Acne/ Skin problem Products

Beauty Care Products (Skin)

Soaps

1
Medicines

Hair care Products (Shampoos, Conditioners etc)

Dental Care Products

Spices

Dairy Product

Bakery Products

If others, Please mention ____________________________

7.Please express how much do you agree or disagree with respect to reasons for purchasing
Patanjali products, where

1 is strongly disagree, 2 is disagree, 3 is neutral, 4 is agree and 5 is strongly agree.

Reasons for purchasing Patanjali Products 1 2 3 4 5


Reasonable Price
Good quality
Health Benefits
Availability
Brand Image
Informative
Brand Image of Baba Ramdev
Indian Brand
Advertisements

8. Have you ever complained about a product?

Yes No

If yes, were your complaints answered?

Yes No

9. How satisfied are you with the Patanjali products for the following characterstics :-

Dissatisfied Partially satisfied Satisfied


Low Price
Better quality
Benefits
Natural products
Customer Service

2
10. Overall, how satisfied are you with the Patanjali products on a scale of 1-5 (1 being least
satisfied and 5 being most satisfied)?

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