You are on page 1of 7
e-Support Filename: Date: TP13 020.pdf 01-18-13 PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below SUBJECT:
e-Support Filename: Date:
e-Support Filename:
Date:

TP13 020.pdf

01-18-13

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
SUBJECT:

Countermeasure Against Backside Stain Due to Offset Toner in the Fixing Assembly

Products Affected:

Serial Numbers Affected:

imageRUNNER ADVANCE 8105

HMU00001 ~ HMU11726

imageRUNNER ADVANCE 8105G

HMV00001 ~ HMV10045

imageRUNNER ADVANCE 8095

HNA00001 ~ HNA12705

imageRUNNER ADVANCE 8095G

HNB00001 ~ HNB10073

imageRUNNER ADVANCE 8085

HNG00001 ~ HNG11032

imageRUNNER ADVANCE 6075

HTK00001 ~ HTK16789

imageRUNNER ADVANCE 6075G

FZQ00001 ~ FZQ10436

imageRUNNER ADVANCE 6065

HTP00001 ~ HTP15286

imageRUNNER ADVANCE 6065G

FZZ00001 ~ FZZ10356

imageRUNNER ADVANCE 6055

HTT00001 ~ HTT26566

imageRUNNER ADVANCE 6055G

GAJ00001 ~ GAJ10712

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Backside of paper becomes stained when printing.

Products Affected: Serial Numbers Affected: imageRUNNER ADVANCE 8105 HMU00001 ~ HMU11726 imageRUNNER ADVANCE 8105G HMV00001 ~

Backside Stain Example

GENERAL:

DETAILS:

Symptom:

Figure1

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below SUBJECT: Countermeasure Against Backside Stain Due to
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below SUBJECT: Countermeasure Against Backside Stain Due to

This Technical Publication describes the permanent countermeasure against Backside Stain due to Offset Toner in the Fixing Assembly.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.

www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

For additional technical information, please visit the Canon Systems and Technical Support Division website at:

Page 1 of 7
Page 1 of 7
e-Support Filename: Date: TP13 020.pdf 01-18-13 Cause: Since Toner [3] placed on paper [2] is also
e-Support Filename: Date:
e-Support Filename:
Date:

TP13 020.pdf

01-18-13

e-Support Filename: Date: TP13 020.pdf 01-18-13 Cause: Since Toner [3] placed on paper [2] is also

Cause:

Since Toner [3] placed on paper [2] is also negatively charged, Toner [3] repels against the Pressure Roller and then flies to and adheres to the Fixing Roller [4] before the paper [2] enters into the nip between the Fixing Roller [4] and the Pressure Roller [1] (Figure 2). Offset Toner is removed by the Cleaning Web, but a part of Offset Toner escapes through the Cleaning Web and persists on the Fixing Roller [4]. This escaped toner [5] is transfered to the Pressure Roller [1] at sheet to sheet interval and accumulates there. Toner [6] accumulated on the Pressure Roller [1] is heated up and adheres to the backside of the paper [2], which causes the Backside Stain (Figure 3).

e-Support Filename: Date: TP13 020.pdf 01-18-13 Cause: Since Toner [3] placed on paper [2] is also
e-Support Filename: Date: TP13 020.pdf 01-18-13 Cause: Since Toner [3] placed on paper [2] is also

Figure 3

Figure 2

[1]Pressure Roller

[2] Paper

[1]Pressure Roller [4] Fixing Roller

[2] Paper [5] Escaped toner

[3] Toner

[4] Fixing Roller

[6] Accumulation of toner on Pressure Roller

Factory:

Diodes [7] and [8] were added to the electrical potential surfaces of the Fixing Assembly. The Fixing Roller [4] and the Pressure Roller [1] are adjusted so that the Pressure Roller [1] is made positively charged. The electrical potential on toner is negatively charged causing the toner to be drawn towards the Pressure Roller [1]. Therefore, toner does not fly to the Fixing Roller [4], which prevents Offset Toner from occuring.

 

Page 2 of 7

 
e-Support Filename: Date: TP13 020.pdf 01-18-13 [A]Old type Figure 4 [B] New type [7] Diode [C]
e-Support Filename: Date:
e-Support Filename:
Date:

TP13 020.pdf

01-18-13

e-Support Filename: Date: TP13 020.pdf 01-18-13 [A]Old type Figure 4 [B] New type [7] Diode [C]
[A]Old type Figure 4 [B] New type [7] Diode
[A]Old type
Figure 4
[B] New type
[7] Diode
[C] Old type Figure 5 [D] New type [8] Diode
[C] Old type
Figure 5
[D] New type
[8] Diode

SERVICING PROCEDURE:

Service work:

If the above symptom occurs, follow the steps below.

  • A. Replacing the Rear Claw Stopper Unit.

  • B. Removing the Static Charge Eliminator on the Fixing Roller side

  • C. Replacing the Lower Fixing Diode Assembly.

  • D. Reassembling the removed parts

Note: Sufficient effects cannot be obtained from the countermeasure against Backside Stain only by adding the Diodes to the Fixing Assembly in accordance with the Steps A and C mentioned above. Be sure to perform the step B for removing the Static Charge Eliminator along with the Steps A and C. In addition, the same Static Charge Eliminator with the one removed in the Step B is previously attached in the new type Rear Claw Stopper Unit.

The followings two (2) parts are required for the operation:

Rear Claw Stopper Unit

Lower Fixing Diode Assembly

In addition, the new type Lower Fixing Duct

may be required depending on a product type. Refer to the

"point to note about service work" described at the end.

 

Page 3 of 7

 
e-Support Filename: Date: TP13 020.pdf 01-18-13 A. How to replace the Rear Claw Stopper Unit: 1.
e-Support Filename: Date:
e-Support Filename:
Date:

TP13 020.pdf

01-18-13

e-Support Filename: Date: TP13 020.pdf 01-18-13 A. How to replace the Rear Claw Stopper Unit: 1.
  • A. How to replace the Rear Claw Stopper Unit:

    • 1. Turn off the Main Power and pull out the Fixing/ Feeder Duplexing Assembly and remove the Fixing assembly.

    • 2. Remove the old type Rear Claw Stopper Unit (Fixing Sub Thermistor 2 Holder) and mount the new type Rear Claw Stopper Unit [B] to which the diode is attached (1 connector, edge saddle and 1 screw).

e-Support Filename: Date: TP13 020.pdf 01-18-13 A. How to replace the Rear Claw Stopper Unit: 1.
e-Support Filename: Date: TP13 020.pdf 01-18-13 A. How to replace the Rear Claw Stopper Unit: 1.
  • B. How to remove the Static Charge Eliminator on the Fixing Roller side:

    • 1. Remove the Fixing Front Cover. (2 screws)

    • 2. Remove the Handle Belt and slide it to the rear side, and then remove the Fixing Upper Cover (1 screw).

    • 3. Open the Fixing Cleaning Web Cover (2 screws). Note: Because it is pressurized, hold the Fixing Cleaning Web Cover to remove the 2 screws.

    • 4. Remove the Fixing Cleaning Web.

    • 5. Remove the Fixing Roller Static Eliminator. (1 screw/1 boss). Note: Be careful not to drop the Fixing Roller Static Eliminator inside the Fixing Assembly.

e-Support Filename: Date: TP13 020.pdf 01-18-13 A. How to replace the Rear Claw Stopper Unit: 1.
e-Support Filename: Date: TP13 020.pdf 01-18-13 A. How to replace the Rear Claw Stopper Unit: 1.
e-Support Filename: Date: TP13 020.pdf 01-18-13 A. How to replace the Rear Claw Stopper Unit: 1.
 

Page 4 of 7

 
e-Support Filename: Date: TP13 020.pdf 01-18-13 C. How to replace the Lower Fixing Diode Assembly: 1.
e-Support Filename: Date:
e-Support Filename:
Date:

TP13 020.pdf

01-18-13

e-Support Filename: Date: TP13 020.pdf 01-18-13 C. How to replace the Lower Fixing Diode Assembly: 1.

C. How to replace the Lower Fixing Diode Assembly:

  • 1. Remove the Fixing Drive Unit (Wire saddles, edge saddle, re-use band, 3 connectors and 3 screws).

  • 2. Remove the Fixing Pins. (2 pcs). Note: Because it is pressurized, hold the Upper Fixing Assembly to remove each Fixing Pin.

e-Support Filename: Date: TP13 020.pdf 01-18-13 C. How to replace the Lower Fixing Diode Assembly: 1.
e-Support Filename: Date: TP13 020.pdf 01-18-13 C. How to replace the Lower Fixing Diode Assembly: 1.
  • 3. Disconnect the Connectors of the Heater Unit (wire saddle and 6 connectors).

  • 4. Separate the Upper Fixing Assembly from the Lower Fixing Assembly.

  • 5. Remove the Fixing Inlet Guide. [a] is a stepped screw and [b] is a binding screw.

e-Support Filename: Date: TP13 020.pdf 01-18-13 C. How to replace the Lower Fixing Diode Assembly: 1.
e-Support Filename: Date: TP13 020.pdf 01-18-13 C. How to replace the Lower Fixing Diode Assembly: 1.
  • 6. Remove the Pressure Roller Unit.

e-Support Filename: Date: TP13 020.pdf 01-18-13 C. How to replace the Lower Fixing Diode Assembly: 1.
  • 7. Remove the Pressure Roller Static Eliminator Unit (2 screws).

 

Page 5 of 7

 
e-Support Filename: Date: TP13 020.pdf 01-18-13 8. Mount the new type Lower Fi xing Diode Assembly
e-Support Filename: Date:
e-Support Filename:
Date:

TP13 020.pdf

01-18-13

e-Support Filename: Date: TP13 020.pdf 01-18-13 8. Mount the new type Lower Fi xing Diode Assembly
  • 8. Mount the new type Lower Fixing Diode Assembly [D] . Note: When mounting this Assembly, be sure to use the 2 screws [F] supplied together with the new type Lower Fixing Diode Assembly [D] instead of the 2 screws [E] removed in Step 7 above.

e-Support Filename: Date: TP13 020.pdf 01-18-13 8. Mount the new type Lower Fi xing Diode Assembly
e-Support Filename: Date: TP13 020.pdf 01-18-13 8. Mount the new type Lower Fi xing Diode Assembly
e-Support Filename: Date: TP13 020.pdf 01-18-13 8. Mount the new type Lower Fi xing Diode Assembly
e-Support Filename: Date: TP13 020.pdf 01-18-13 8. Mount the new type Lower Fi xing Diode Assembly

D. Put the Fixing Assembly back in the Main Body after reassembling the removed parts from the Fixing Assembly.

Points to note when attaching the Fixing Cleaning Web:

  • 1. Be careful not to mistake the attaching direction of the Fixing Cleaning Web. The left below photo shows the correct direction.

  • 2. If the Web is stained, attach the Fixing Cleaning Web after winding the Web around the Web Take-up Roller about a half turn to one turn.

e-Support Filename: Date: TP13 020.pdf 01-18-13 8. Mount the new type Lower Fi xing Diode Assembly
e-Support Filename: Date: TP13 020.pdf 01-18-13 8. Mount the new type Lower Fi xing Diode Assembly
 

Page 6 of 7

 
e-Support Filename: Date: TP13 020.pdf 01-18-13 Point to note about service work: When mounting the new
e-Support Filename: Date:
e-Support Filename:
Date:

TP13 020.pdf

01-18-13

e-Support Filename: Date: TP13 020.pdf 01-18-13 Point to note about service work: When mounting the new

Point to note about service work:

When mounting the new type Lower Fixing Diode Assembly [D] , if the Lower Fixing Duct [9] is the old type [G], Lower Fixing Duct [G] and the new type Lower Fixing Diode Assembly [D] interfere with each other. In this case, remove the old type Lower Fixing Duct [G] (1 boss and 2 claws) and replace it with the new type [H].

e-Support Filename: Date: TP13 020.pdf 01-18-13 Point to note about service work: When mounting the new

SERVICE PARTS:

e-Support Filename: Date: TP13 020.pdf 01-18-13 Point to note about service work: When mounting the new
 

Description

Part Number

Figure

Number

 

Old

Static charge eliminator

FC9-6170-000

 

1

New

Lower fixing diode assembly

FM1-B151-000

810

 

Old

Left sub thermistor holder

FC8-7252-000

 

2

New

Rear claw stopper unit

FM3-7350-000

 

Old

Static charge eliminator

FC0-2111-000

3

New

Rear claw stopper unit

FM3-7350-000

811

 

Old

Upper fixing assembly

FM3-7340-020

4

New

Upper fixing assembly

FM3-7340-030

 

Old

N/A

N/A

 

5

New

Lower fixing duct

FC9-8847-000

810

 

Page 7 of 7