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Megan Franks
(336) 391-4758
6565 Old Valley School Road
Kernersville, NC 27285

August 2015 - May 2017 (Projected)
University of North Carolina at Greensboro; Greensboro, North Carolina - Master of Library and
Information Studies

September 2011 - May 2015

Wake Forest University; Winston-Salem, North Carolina - Bachelor of Arts in Psychology

August 2016 - Present
First-Year Instruction Practicum Student - University of North Carolina at Greensboro, Jackson
Library, Department of Reference, Outreach, and Instruction
- Teach approximately 15 library research and information literacy sessions a semester to first-year
classes as part of a 120-hour practicum
- Prepare lessons, activities, and assessment materials for sessions using tools such as LibGuides
and Google Forms
- Assist in assessment of learning outcomes for online students participating in online sessions

January 2016 - Present

Reference Intern - University of North Carolina at Greensboro, Jackson Library, Department of
Reference, Outreach, and Instruction
- Answer research and reference questions in-person, by phone, and by chat service
- Participate in weekly training sessions on different aspects of library research strategies and tools
such as PubMed, LexisNexis, etc,
- Assist in the building of effective online and in-person resources for research and instruction
using tools such as LibGuides
- Complete research projects as needed for other reference librarians, including research projects
on other university library services

May 2015 - Present

Library Assistant - Wake Forest University, Z. Smith Reynolds Library, Special Collections and
Archives Department
- Answer reference questions in-person and by phone
- Create social media posts with tools such as Photoshop and Facebook to raise awareness of
department, department events, and department materials as well as general Wake Forest history
- Supervise proper patron use of department reading room and material
- Assist with archives projects such as creation of finding aids, using tools such as Archivists
Toolkit, and physical processing and rehousing of collections as needed
- - Digitize archival material at patron request using digitization technology

November 2013 - May 2015

Student Assistant - Wake Forest University, Z. Smith Reynolds Library, Access Services
- Assisted patrons at checkout desk with issues related to the borrowing of library materials,
including checkout, interlibrary loan, and holds and reserves
- Operated ILS and catalog software in order to assist patrons
- Performed collection management tasks within the stacks as needed, such as shifting projects,
shelf-reading, and searching for lost materials
- Assisted with ILL and on-campus delivery procedures
- Supervised use of library DVD room, including the checking out of DVD materials as well as in-
library use of DVD equipment

Summer 2013 & Summer 2014

Student Assistant - Wake Forest University, Department of Education, Education Library
- Served as coordinators assistant during summer camp for high school AP teachers
- Developed informative materials about Wake Forest and Winston-Salem using tools such as
- Supervised use of Department of Educations curriculum materials library
- Performed collection development and shifting project of entire curriculum materials collection
- Designed posters and boards advertising items within the collection

January 2010 - January 2015

Tour Coordinator & Cashier - Lowes Foods
- Operated point-of-sale station to assist customers with buying and bagging purchases
- Participated in daily cleaning of front-of-store
- Assisted with stocking and blocking procedures as needed throughout all departments
- Collaborated with employees across multiple regional stores to develop nutrition and shopping
tours for Pre-K through 5th-grade students
- Led approximately 10 student shopping tours a year