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Solid Systems Computer Services Ltd

Ajit House, Prime Parkway,


Prime Enterprise Park, Derby, DE1 3QB
Tel: (+44) 08700 772726
Fax: (+44) 08700 772732
Email: info@sscs.co.uk
Internet: www.sscs.co.uk

Call Logging with SSCS


When Logging a call with SSCS, to enable the operator to establish entitlement, open a ticket and
allocate technical and parts capability, within the required SLA.

To log a Incident / request, please provide the following details;

Principle case ref: Important


Customer Reference Number: 400459
Customer Name: Ericssion
Customer Address: AL Nahda, Sharjah.
Site Contact Name and Number: alaa sarhan.
Email address: 'Gourab Ganguly' <gourab.ganguly@ericsson.com>/+971 504593429
System Serial number: 0632NNR547.
System Make/Model:E2900
Problem Description: DAT 72 Is Faulty.

Part No:- 380-1328

@SDPN1-1>tail /var/log/backuplog`date '+%d'`


Backing up xpool/var/opt file system
/opt/EABcsutls/backup/B50stdbackup.sh[58]: /dev/rmt/0cn: cannot create
Backing up xpool/var/opt/fds file system
/opt/EABcsutls/backup/B50stdbackup.sh[58]: /dev/rmt/0cn: cannot create
Filesystem backup ended @ Saturday, March 16, 2013 7:28:06 AM GST
All sessions written (except the log) at: Saturday, March 16, 2013 7:28:06 AM GST
Backup failed at: Saturday, March 16, 2013 7:28:06 AM GST

@SDPN1-1>tail /var/log/backuplog`date '+%d'`


Backing up xpool/var file system
Backing up xpool/var/opt file system
Backing up xpool/var/opt/fds file system
warning: cannot send 'xpool/var/opt/fds@backup20130315x12439': I/O error
Filesystem backup ended @ Friday, March 15, 2013 6:11:52 AM GST
All sessions written (except the log) at: Friday, March 15, 2013 6:11:52 AM GST
Backup failed at: Friday, March 15, 2013 6:13:40 AM GST

Mar 15 06:11:52 SDPN1-1 scsi: [ID 107833 kern.notice] Vendor: HP Serial Number: 9 $DR-1
Mar 15 06:11:52 SDPN1-1 scsi: [ID 107833 kern.notice] Sense Key: Media Error
Mar 15 06:11:52 SDPN1-1 scsi: [ID 107833 kern.notice] ASC: 0xc (write error), ASCQ: 0x0, FRU: 0x0
Mar 15 06:13:20 SDPN1-1 scsi: [ID 107833 kern.warning] WARNING: /ssm@0,0/pci@18,600000/scsi@2/st@5,0 (st5):
Mar 15 06:13:20 SDPN1-1 Error for Command: write file mark Error Level: Fatal
Mar 15 06:13:20 SDPN1-1 scsi: [ID 107833 kern.notice] Requested Block: 1 Error Block: 1
Mar 15 06:13:20 SDPN1-1 scsi: [ID 107833 kern.notice] Vendor: HP Serial Number: 9 $DR-1

Registered in England No: 2448706 Registered Office & European HQ Ajit House, Prime Parkway, Derby, DE1 3QB ,United Kingdom
Mar 15 06:13:20 SDPN1-1 scsi: [ID 107833 kern.notice] Sense Key: Media Error
Mar 15 06:13:20 SDPN1-1 scsi: [ID 107833 kern.notice] ASC: 0xc (write error), ASCQ: 0x0, FRU: 0x0
Mar 15 07:59:38 SDPN1-1 lw8: [ID 882804 kern.notice] Main, up 44 days 00:35:39, Memory 23,276,152


Request Type:
SLA / Onsite Requested Time:
Customer's case notes: As much information as possible to assist in fault triage
Special Instructions:

Email Address to send request; helpdesk@sscs.co.uk

24x7 helpdesk telephone number; +44 8700772726

SOLID SYSTEMS COMPUTER SERVICES LTD.

Registered in England No: 2448706 Registered Office & European HQ Ajit House, Prime Parkway, Derby, DE1 3QB ,United Kingdom