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artisJet offers main tasks for after sales service: Service&Support. Do not operate the printers by the improperly operation which not according to the stipulations. Before operating artisJet products. Stop conditions Do the initial installation without contacting artisJet or appointed re-seller's team. and take pictures as proof. suitable for all artisJet end users worldwide. It may cause personal injury due to using the toxic and unoriginal ink instead of artisJet original ink.Welcome Joining the Printing World with artisJet. users should read the product instruction carefully. Check the package before signing in the consignee form. And independent operation is not allowed for the initial installation. Warranty. or do not install the device in accordance with the equipment instruction or electrical voltage requirements strictly. Statements This service and warranty policy is to guaranty artisJet users' benefits. Hereby. All Rights Reserved by artisJet . The re-sellers shall obey the same policy to their sold products. and strictly comply with the instructions and specifications. Do not have proof of break when package arrives if there is. Do not use the artisJet original or authorized inks and wearing parts. artisJet Care Plus. Warning Children should be keep away from flatbed printing equipment to avoid any possible injury due to improper operation by children or damage to the equipment.

DO NOT OPERATE THIS EQUIPMENT UNTIL YOU READ AND UNDERSTAND THE CONTENTS OF THE OPERATION MANUAL. CONTACT US BEFORE DOING ANY OPERATION OF THE MACHINE. SAFETY NOTICE DANGEROUS! Keep the children far away from this equipment. DO NOT INSTALL THE EQUIPMENT IN ACCORDANCE WITH THE EQUIPMENT INSTRUCTION OR ELECTRICAL VOLTAGE REQUIREMENTS STRICTLY. ANY FAILURE OF GROUND WIRE WILL CAUSE DAMAGE TO ELECTRONICS. All Rights Reserved by artisJet . IT MAY CAUSE PERSONAL INJURY DUE TO USING THE TOXIC AND NON-ORIGINAL INK INSTEAD OF artisJet ORIGINAL INK.WARNING MAKE PACKAGE INSPECTION BEFORE SIGNING IN THE CONSIGNEE FORM FROM FORWARDER AND TAKE PICTURES AS PROFF IF THERE IS ANY DAMAGE FOR FURTHER OPERATION. DANGEROUS! Operate the UV series equipment with protection glass. FAILURE TO FOLLOW OPERATION INSTRUCTIONS COULD RESULT IN PERSONAL INJURY OR DAMAGE TO EQUIPMENT. DANGEROUS! GROUND WIRE IS A MUST TO BE CONNECTED.

. Image Test Printing. etc.Goods Hand-over Confirmation. Holiday Maintenance. Test Printing before Fill Inks. . 4.Working Cost: Free of charge (one year since the Online Set Up Date.All the Working Style: Skype.. USD 300 per year (More than one year since the Online Set Up Date.. Head Cleaning via driver.... Nozzle Check for White Inks. Nozzle Check for Color Inks.Friday. Other available time depends on client’s special requirement. Service and Support Terms ..Daily Maintenance. Email. In case that client set up the machine by oneself. the time period shall be one year since the Good Receiving Date as per the Goods Delivery Tracking Number). Whats App. Multiple Material Printing with Jig. the time period shall be more than one year since the Goods Receiving Date as per the Goods Delivery Tracking Number)... Specific Printing solutions. Print Training .Ltd www. Monday . Mechanical Testing. 2. In case that client set up the machine by oneself. ...artisJet Service and Warranty Policy Online Service and Support 1.com 1 .Appointed in advance to fix the time of both convenience..artisjet. Maintenance Training ... .19:00.. Set Up and Installation Guidance . Special Maintenance.All the printing technical related issues.Office Time: (GMT+8) 08:00 .Single Material Printing. 3. Weekly & Monthly Maintenance. 5. Copyright © 2016 Signs Full Joint Tech Co.. Common Trouble Shooting . Driver&Software installation.. Ink Filling & Following.

Nozzle Check for Color Inks. 3. . Set Up and Installation Guidance . Nozzle Check for White Inks. Head Cleaning via driver. In case that client set up the machine by oneself.Working Cost: Free of charge (Six months since the Set Up Date. All the travel&accommodation fees shall be covered by the applicant.. Specific Printing solutions.. Holiday Maintenance.artisJet Service and Warranty Policy On Site Service and Support 1. 5. Ink Filling & Following.....Appointed in advance to fix the time of both convenience. . USD 100 per day (More than Six Months since the Set Up Date. In case that client set up the machine by oneself..All the Working Style: Confirmed by artisJet Customer Care Center in advance via Skype. Maintenance Training . etc. Special Maintenance.. Common Trouble Shooting . . 2..Goods Hand-over Confirmation.. Service and Support Terms . Email.. Image Test Printing.artisjet.Working Time: Appointed in advance to fix the time of both convinience.All the printing technical related issues. 4.. the time period shall be Six Month since the Good Receiving Date as per the Goods Delivery Tracking Number).. Print Training . Unless otherwise agreed..com 1 . Copyright © 2016 Signs Full Joint Tech Co. Multiple Material Printing with Jig..Ltd www. Driver&Software installation. the time period shall be more than Six Months since the Goods Receiving Date as per the Goods Delivery Tracking Number). Weekly & Monthly Maintenance. Test Printing before Fill Inks. Whats App.Daily Maintenance... Mechanical Testing.Single Material Printing.

.artisjet. then the old parts need to be sent back for fixing and returned only instead of replacing a brand new one from artisJet.. System Part Name Warranty System Part Name Warranty Ink System Ink Bottle N/A Ink System Ink Tube N/A Ink System Ink Damper N/A Ink System Print Head N/A Ink System Wiper N/A Ink System Cap Top N/A Copyright © 2016 Signs Full Joint Tech Co.All the hardware shall not covered by warranty.All the following hardware parts shall be covered by limited warranty terms. 3. After Set Up within one-year Warranty Period . artisJet shall resend the new one for free after get the compensation from cargo agency under client’s necessary cooperation. 2. artisJet and its agents warrants that product from its authorized distributor will meet the applicable product specifications and be free from all defects in material and workmanship for an applicable period herein (“Limited Warranty”). Hardware Parts List Under Warranty .The set up shall be operated with the assistance of artisJet or its agents to make sure we can analysis the problem and identify what parts are defective and the possible reasons. After one-year Warranty Period . Before and during Set Up Period .artisJet Service and Warranty Policy Limited Warranty Terms This Limited Warranty shall apply to the artisJet Product including all accessories as contained within the original Packing box (“the Product”). Otherwise.. . 4.. This Limited Warranty is subjected to the following terms and conditions: 1...... .If the defective parts is from the improper operations from cargo agency.. . After analysis the problem and identify what parts are defective and the possible reasons.If the break one is expensive and repairable.Inform the problem and get connected with artisJet Customer Care Center in advance... those parts shall considered as damaged by client’s improper operations and shall not under warranty..If the defective parts is from its quality itself.. then the old parts need to be sent back for fixing before replacing a brand new one from artisJet. .com 1 . The repair is free while the shipping cost shall be on AA.If the break one is expensive and repairable.. artisJet shall replace the new parts for free.. artisJet shall send new one on its own cost including delivery fees.Ltd www..

Software Parts List Under Warranty .com 2 . Copyright © 2016 Signs Full Joint Tech Co. artisJet RIP V 8...artisjet.0 Software Positive is confirmed as bad quality by artisJet after sales team in 12 hours.0 Software Positive Replacement dongle is charged at 80% original cost if lost or damaged by user. Name Warranty Remark Printer Driver Positive Available Online or Email.Ltd www. Replacement dongle is free once break artisJet RIP V 8.All the following software parts shall be covered by limited warranty terms.System Part Name Warranty System Part Name Warranty Ink System Ink Pump Unit N/A Ink System Waste Ink Bottle N/A Board Board Main Board Positive Power Board Positive System System Board UV Control Board Positive CSIC Board Positive System Board System Board Board Control Panel Ink Chip Board Positive Positive System System Board Board Board Ink Chip Transfer SCM Board Positive Positive System System Board Driving Driving CR Motor Positive Y Axis Motor Positive System System Driving Driving Z Axis Motor Positive Encoder Strip Positive System System Driving Encoder Strip Driving Positive Encoder Disc Positive System Sensor System Driving Encoder Disc Driving Positive Front Limit Sensor Positive System Sensor System Driving Back Limit Driving Positive Up Limit Sensor Positive System Sensor System Driving Down Limit Driving Positive Anti-Crash Sensor Positive System Sensor System Printing Print Head Data Print Print Head Positive Positive System Cable System Carriage Unit Print CR Belt Positive UV System UV Lamp Positive System UV Cooling Liquid UV Cooling Liquid UV System Circulation Pump Positive UV System Circulation Tube Positive UV Cooling UV System Positive UV System UV Supply Positive Liquid Container Cable Cable Power Cable Positive USB Cable Positive System System Mechanical System All Related Parts Positive 5..

2. etc.Service Cost USD $ 300. To extend your coverage further. As per your preference. .com 1 . Email...... all online accesses including Skype...00 Service Fee per day on site. .. More than 100 countries or districts can be covered.One stop for service and support.artisJet Service and Warranty Policy artisJet Customer Care Plus Plan Most artisJet hardware come with a one-year limited warranty and up to one-year of online technical support. our fully appointed technicians will be with you under artisJet Customer Care Plus Plan after warranty on demand.Ltd www. are available. Whats App.. All the travel&accommodation fees shall be covered by the applicant.Experienced technician providing tech support face-to-face. Tencent. Copyright © 2016 Signs Full Joint Tech Co. One-to-One Online Tech Care Protection Service .USD $ 100. One-to-One On-site Tech Care Protection Service . 1. artisJet offers additional service term in years.00 per year. Get the global tech support from artisJet experts directly. The experts shall come to machine running site.artisjet.

artisJet Customer Care We are here to Support www.com Copyright 2005-2016 artisJet flatbed printer Technologies. .artisjet. Inc.