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Madolyn Duncan

(252) 360-0739 madolyn.duncan97@gmail.com Rexburg, ID

EDUCATION

Bachelor of Arts in English Graduation: April 2018
Brigham Young University – Idaho Rexburg, ID
 Related Courses: Advanced Writing and Critical Thinking, Introduction to Literature, and Children’s Literature
BYU-Idaho Student Support – Visit Day Ambassadors Council
 Managed assigning and oversaw the completion of itineraries for accepted-student tours
 Created itineraries and conducted tours for accepted students
 Trained 20+ students on tour-guide etiquette and itinerary creation

WORK EXPERIENCE

Early Morning Custodial Staff
Brigham Young University—Idaho David O. McKay Library November 2016-Present
 Cleaned and performed maintenance work in the library on BYU-Idaho’s campus
 Gained discipline and a stronger sense of responsibility due to the early hours of 4-7AM
Cashier June 2015-September 2015
Carolina Cheese Company Wilson, NC
 Gained speed and the ability to work under pressure skills from taking orders and payments
 Achieved customer satisfaction on a number of instances when dealing with unhappy customers
Customer Service Representative December 2014-August 2015
Domino’s Pizza Wilson, NC
 Trained an employee in cleaning and other daily duties of a Customer Service Representative
 Answered phones and took orders, thereby gaining experience with customer service

VOLUNTEER EXPERIENCE

I-Team Leader Approximately 192 hours
Brigham Young University – Idaho Rexburg, ID
 Conducted tours for a group of 30+ first-semester college freshmen
 Devised lessons to assist the same group of students in acclimating to student life at BYU-Idaho
 Took charge of the said students and instructed them on the history, heritage, and legacy of BYU-Idaho
Course Developer – Heber J. Grant Life Skills Course April 2016-Present
Brigham Young University – Idaho Rexburg, ID
 Created two lesson plans and assisted in the creation of four other plans for a college course will be required for
all first-semester freshmen
 Gained skills in the area of teamwork by collaborating with five other students in the creation of these lesson
plans
 Worked under the order of the President of BYU-Idaho, Clarke G. Gilbert
Peer Facilitator - Heber J. Grant Life Skills Course September 2016-Present
Brigham Young University – Idaho Rexburg, ID
 Teaching a classroom of twenty-two freshmen, BYU-Idaho students twice a week for a semester
 Instructing said students in areas of life skills, discipleship, academics, career preparation, and leadership
 Gained skills in the area of leadership and teaching, along with many rewarding experience.