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409 College Blvd. Kutztown, PA 19530 C (484) 818-1077

26+ years purchasing, service, operations, warehouse and project managerial experience in leading retail & service
B.S. of Business Administration, specializing in Marketing.
Excellent communication skills, both verbally and written.
Thrive in high-pressure, deadline-driven atmosphere.
Ability to achieve immediate and long-term goals and meet operational deadlines.
Skilled in cultivating effective vendor relationships and maximizing profits.
Committed to providing an atmosphere of exceptional employee morale and impeccable customer service.
Working knowledge of fleet management, delivery processes, warehousing, operations/inventory control,
inside/outside sales and administration following Sarbanes-Oxley.
Understanding of daily business reports and spending control utilizing a P&L statement.
PC literate with working knowledge of MS Office Suite, GOGNOS, JD Edwards, PeopleSoft, Internet, AS400 &



Cultivated and maintained excellent working rapport with vendors and product representatives.
Proposed improvements to the current purchasing system that improved vendor relationships and lowered the cost of
doing business.
Responsible for the creation and completion of all company purchase orders.
Devised and implemented a purchase order tracking system to assist in managing the companys day-to-day
purchasing activities.
Compared product deliveries with issued purchase orders, while contacting vendors on any discrepancies.
Ensuring competitive edge through market research and price integrity.
Developing an active process for measuring supply inventory and determining purchase needs based on quarterly
and annual numbers.
Collaborating with sales to develop metrics for gauging inventory level needs and then maintaining those levels
throughout the year.
Continuous product research of both new and current to meet customer requirements, both in functionality and
Develop and implement inventory control procedures and best practices.
Handle key inventory tasks and monitored for inventory discrepancies via periodic analyses and weekly cycle counts,
while also reviewing existing inventory control practices and revising as necessary.
Monitored and managed inventory to ensure maximum profitability by establishing appropriate MIN & MAX levels.
Took the lead in creating profitable ways to manage obsolete and slow-moving inventory to help offset losses.
Developing key relationships through focused efforts to qualify customer needs and deliver satisfaction.
Fulfilling both face-to-face as well as over-the-phone quote and sales transactions.
Initiative taken to re-merchandise the retail space, while also organizing the warehouse area to allow for efficient
restocking and order picking.
Responsible for all shipping and receiving duties, often via forklift operation.

EMPIRE BUILDING PRODUCTS, Leesport, PA 8/2011 - 6/2013
Oversaw day-to-day operations of the facility.
Facilitated projects, special events, training and maintenance.
Successfully acted as Project Manager assigned with prepping and opening a new retail location within a two-week
Input included inventory control & warehousing processes, product lines and human resources.
Warehouse logistics responsibilities included shipping, receiving, routing and delivery.
Maintaining warehouse efficiencies utilizing current processes, while also creating more efficient processes based on
past experiences and feedback.
Responsible for employee scheduling.

TERMINIX INTERNATIONAL, Newtown, PA 8/2007 - 1/2011
Responsible for surpassing revenue and profit budgets.
Analyze and measure business trends; develop and implement plans to maximize profits.
Participated in weekly business reviews of other locations to assist in establishing strengths and creating action plans
to aid them in improving weaknesses.
Entrusted with the task of completing the trimester budget process for the branch.
Monitor and manage inventory to ensure maximum profitability.
Accountable for the recruiting, hiring, training, performance management & termination of employees.
Advocated a high level of customer satisfaction.
Maintain an efficient sales team through continuous follow-up and clear performance goals.
Evaluate and facilitate route scheduling for technicians.
Ensure company initiatives are implemented and followed.

ADVANCE AUTO PARTS, Reading, PA 11/2006 - 8/2007
Managed a $2.5 million retail store engaged in selling automotive aftermarket and related products, as well as other
lines of merchandise.
Accountable for employee relations, from recruitment to promotion or unfortunate termination.
Evaluated Team Member performance based on a monthly and annual appraisal process.
Ensured completion of all required training and development for self and store personnel.
Creating employee incentive, development, and task-monitoring programs.
Create weekly schedule based on sales forecast while controlling payroll.
Make certain that each customer receives outstanding customer service by providing a customer friendly environment
through greeting, qualifying, selling, and thanking for the sale.
Resolving any customer questions and complaints.
Responsible for meeting or exceeding all sales, payroll, and profit goals.
Oversaw store operations and manage a staff of two assistant managers including 23 Team Members engaged in
daily operations and sales activities.
Daily tasks included planning, assigning, and delegating work for all Team Members.
Effectively planned, arranged, and rotated merchandise displays for both current and grand opening locations.

B.S.B.A.; Major in Marketing
Assistant V.P. of Accounts & Research Advertising Campaigns
Fall 1999, Management Internship Responsible for driving sales and resolving customer conflicts, as well as,
assisting in the end of business day cash drops & close outs. (Circuit City Stores, Inc.)
Related Courses Principles of Marketing and Management, Marketing Management and Research, Public
Relations, Advertising Management, Service Marketing, Business Writing