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DWC 2017 GUEST SERVICES STAFF ALLOCATION

NO.
OF
ZONE LOCATION TIMINGS No of Total Notes JOB DESCRIPTION
HOU Staf
Staf Hrs
RS - 2 Roaming positions: 1 at Lift area & 1 before the security gates, in queue area. MEET & GREET, YOU'LL BE GUESTS 1st
Qasim AA, Ali M S, Outside Area INTRO to the event - SMILE! Be aware of long queues & REDIRECT 'A' overflow through SECURITY AT GATE 'B' & 'C'
3 36
VIP Entrance: Plaza Security A and Car park/Lift A 12:00pm - 12:00am 12 Mustafa A D,
overflow through SECURITY AT GATE 'D' & direct to use outside walkway into correct Entrance doors A or C.
Fadi S, Mohamed F J Al - A.M Direct guests to CORRECT gates A, B, C or D before they wait in the long queues to go through police security! 3 lines: 1 for VIP's
3 39 Preferably Man
ZONE 1 Public Entrance: Plaza Security B & Car park / Lift B
11:00am - 12:00am 13 B, Najash A N i.e. Horsemen, Owners, Trainers, Media, Sponsors. Lines 2 & 3: Corporate Suite guests.
(Plaza &
Walkway) Apron Views/Sponsor Entrance: Plaza C and Car park
12:00pm
/ Lift -C12:00am 12 2 24 Abdallah A H, Fouad AA - Help guests on queries re: Pick 6 Competitions, Style Stakes competition, Race timings & transportation
Muhammad D S, - Know NEAREST: Toilets, Prayer Rooms, ATM's, Restaurants, Suites, Sponsors box, Horse Connection Lounge, Taxi Stand, Car Parks,
2 24
Staf Entrance: Plaza Security D & Car park / Lift D 12:00pm - 12:00am 12 Mohammad F A Information Booth, Food Court, Apron Views, Medics, Lost & Found & Merchandise booths
Premium Guest Entrance: IMAX Entrance 12:00pm - 12:00am 12 2 24 Khaled A K. Gracyelli T O - 21:00 P.M Direct EXITING guests to lost & found, shuttle busses, taxi stand, car parks & VIPS back through the Royal Enclosure.
Royalty / VIP Entrance: Royal Enclosure Walk 12:00pm - 12:00am 12 2 24 Ghassan A K, Margarita K at 21:00 reverse the guidance back to the hotel, as racing finishes & SOME guests start to depart
TOTAL 14 171
Ahmed G A, Jalal E
Al K, Mohamed E
12:00pm - 9:00pm 9 6 54
G, Mhd M A, Moh'd
Outside Area - Greet/welcome guests. SCANNING entrance badges. Get crowds into correct lines & gates.
VIP Entrance: Gate A H Al Z, Nigina A
Aliaksandra F,
Ahmed F El, Taha Al
A, Majd M K, Marilou
12:00pm - 9:00pm 9 12 T, Khawaja S, Bonie Preferably Man - Help guests on queries re: Pick 6 Competitions, Style Stakes competition, Race timings & transportation
B, Carlito T, Edward
ZONE 2 C, Seif T, Walaa M Al
(Admission Public Entrance: Gate B 108 Mahmoud
H & JassimZ H
C,
Tickets & Mohamed A,
Badge) Mohammad A K, Abdul
12:00pm - 9:00pm 9 6 R B, Alaa C, Andreh Alk - Greet/welcome guests. SCANNING entrance badges. Get crowds into correct lines & gates.
Apron Views/Sponsor Entrance: Gate C 54 N

Elsie M, Ayen T, - Know NEAREST: Toilets, Prayer Rooms, ATM's, Restaurants, Suites, Sponsors box, Horse Connection Lounge, Taxi Stand, Car Parks,
12:00pm - 9:00pm 9 4
Premium Guest Entrance: Gate D 36 Morad H F, Rana M Information Booth, Food Court, Apron Views, Medics, Lost & Found, Merchandise booths, police check points & FIRST AID
Marah M K, Ezzulddin
12:00pm - 9:00pm 9 4 36 A E, Merna T, Maryam Horse Connection Lounge, Taxi Stand, Car Parks, Information Booth, Food Court, Apron Views, Merchandise Outlets)
Premium Guest Entrance: Gallery (Formerly IMAX) CS
VIP Entrance: HC Gate 12:00pm - 9:00pm 9 1 9 Bobir A - Check badges & scan
(Previously Crossover from B to A 12:00pm - 10:00pm 10 1 10 Cielo S Inside Area - Rip-of 'Premium Seating 1' Admission Ticket ends & collect in bowl securely
in Crossover from B to C 12:00pm - 10:00pm 10 1 10 Sahrish M Inside Area - Scan badges or use provided clicker if the guest are holding a metal badge or hospitality badge
Zone 9) Escalator from Concourse B going to 3rd Level 12:00pm - 10:00pm 10 1 10 Aida B Inside Area
TOTAL 33 297
VIP Entrance: Concourse A (Roaming information) 12:00pm - 10:00pm 10 2 20 Lesley F & Zoya M Inside Area - Greet & Welcome the Guests
Public Entrance: Concourse B (Roaming Information)
12:00pm - 10:00pm 10 - - Help guests for any queries (Competitions, Race timings, transportation etc)
ZONE 3
(Concourse)
Apron Views / Sponsor Entrance: Concourse C (Roaming)
12:00pm - 10:00pm 10 1 10 Pascale El-K - Direct guests to their respective Suites & floor levels - MUST KNOW ALL SUITES & SPONSORS.
Staf Entrance: Concourse D (Roaming information)12:00pm - 10:00pm 10 1 10 Veronique M - Know nearest Toilet, ATM's, Restaurants, Suites, Sponsors box, lost & found, Jaguar Style Stakes Registration, Ahlan Photo booth
12:00pm - 10:00pm
Premium Seating Entrance: DRC/IMAX (Roaming information) 10 - Horse Connection Lounge, Info Booth, Food Court, Apron Views, Merchandise Outlets & at 21:00 Taxi Stand, Buses & Car Park layout.
TOTAL 4 40
VIP Entrance: Information Booth A 12:00pm - 10:00pm 10 - Inside Area - YOU ARE THE 'ORACLES' OF DWC & must know EVERYTHING to assist all visiting guests
ZONE 4
(Information
Public Entrance: Information Booth B 12:00pm - 10:00pm 10 2 20 Mehrnoosh M, Danielle K - Direct & Give Info to Guests re; suites, race timings, procedures, Pick 6 drop boxes, Closing show timings
Booth and Apron Views Entrance: Information Booth C 12:00pm - 10:00pm 10 2 20 Karina P, & Ali Ayman A A - Help guests for any queries re: Competitions, Race timings, transportation etc & collect any lost & found
Lost & Staf Entrance: Information Booth D 12:00pm - 10:00pm 10 1 10 Josephine C - Know nearest Toilet, ATM's, Restaurants, Suites, Sponsors box, lost & found, Jaguar Style Stakes Registration, Ahlan Photo booth
Found)
Premium Guests: Information IMAX 12:00pm - 10:00pm 10 1 10 Marah D Horse Connection Lounge, Info Booth, Food Court, Apron Views, Merchandise Outlets & at 21:00 Taxi Stand, Buses & Car Park layout.
TOTAL 6 60
Level 2, Near Tier sign (Between lifts & escalator - G 12:00pm - 10:00pm 10 1 10 Aly E M H - Direct guests to suites through QUICKEST avenues & know how to direct to: Parade Ring & Apron Views
Level 3 (Between lifts & escalator - Guiding) 12:00pm - 10:00pm 10 2 20 Elizabeth S, Doris L Inside Area - Help guests with any queries re: Competitions, Race timings, transportation etc
ZONE 5 Level 4 (Between lifts & escalator - Guiding) 12:00pm - 10:00pm 10 1 10 Antoinette C - Greet & Welcome the Guests - Proactively approach all guests asking if you can assist.
(All Levels & Suite 412 - DRC Suite (Meet, Greet & Guide) 12:00pm - 10:00pm 10 - - Know nearest Toilet, ATM's, Restaurants, Suites, Sponsors box, lost & found, Jaguar Style Stakes Registration, Ahlan Photo booth
Suites)
Level 5 (Between lifts & escalator - Guiding) 12:00pm - 10:00pm 10 1 10 Aisha S Horse Connection Lounge, Info Booth, Food Court, Apron Views, Merchandise Outlets & at 21:00 Taxi Stand, Buses & Car Park layout.
Level 6 (Between lifts & escalator - Guiding) 12:00pm - 10:00pm 10 1 10 Haneen K Know the badge board & where it entitles guests to go/roam.
Level 7 (Between lifts & escalator - Guiding) 12:00pm - 10:00pm 10 1 10 Hind M
TOTAL 7 70
Horse Connection Lounge (Level 1 at door) 12:00pm - 10:00pm 10 - Inside Area - Based either from a door position or a desk - assisting guests & checking invitations/badges or wristbands.
The Furlong (Level 2 at door) 12:00pm - 10:00pm 10 2 20 Stephanie K, Maria M V A - Greet & Welcome the Guests
ZONE 6 The Terrace (Level 2 at door) 12:00pm - 10:00pm 10 2 20 Christina J & Ivy P - Direct guests to their hospitality areas & seat them at their tables
(Dining Turf Suite (Level 4 at door) 12:00pm - 10:00pm 10 1 10 Lama Al M - Give info to guests & be able to direct them down to the Parade Ring & Apron Views
Facilities &
Toasting Winner's Circle Restaurant (Tiered Rest.) (Level 2 at 12:00pm - 10:00pm 10 1 10 Hadeel S - Help guests with any queries re: Competitions, Race timings, transportation etc
Room) First Class Lounge (Level 3, suite 312 at door) 12:00pm - 10:00pm 10 1 10 Maram A A - Know nearest Toilet, ATM's, Restaurants, Suites, Sponsors box, lost & found, Jaguar Style Stakes Registration, Ahlan Photo booth
Parade Ring Restaurant (Ground Floor - security chec12:00pm - 10:00pm 10 - Horse Connection Lounge, Info Booth, Food Court, Apron Views, Merchandise Outlets & at 21:00 Taxi Stand, Buses & Car Park layout.
Parade Ring Restaurant (Mezz Floor - Security checki12:00pm - 10:00pm 10 1 10 Yvonne B
Sky Bubble 12:00pm - 10:00pm 11 1 11 Li Jerromes
TOTAL 9 91
Ludmila I, Sara A &
VIPS: The Premium 12:00pm - 10:00pm 10 3 30 Yara AG - Meet
Inside & Outside Area
& Greet guests. Guide them to their seats, based on the ticket number.
5 Ahmed A F, Maryna
ZONE 7
(Premium
12:00pm - 10:00pm 10 B T, Taniya D, - Assist Guests in moving to the Apron Views area or Parade Ring. Know what their 'catering' entitlements are.
The Gallery (Formerly Premium Seating 2&3) 50 Setareh H G, Sara T
Seating &
Gallery) - Help guests with any queries re: Competitions, Race timings, transportation etc
- Know nearest Toilet, ATM's, Restaurants, Suites, Sponsors box, lost & found, Jaguar Style Stakes Registration, Ahlan Photo booth
TOTAL 80 Horse Connection Lounge, Info Booth, Food Court, Apron Views, Merchandise Outlets & at 21:00 Taxi Stand, Buses & Car Park layout.
ZONE 8 Royal Majilis - - Assist Guests in Royal Majilis
(Majlis) (positioned in Premium 1) 0
Concourse A Lift Lobby 12:00pm - 10:00pm 10 1 10 Maria A R Inside Area - Greet & Welcome the Guests
Concourse B Lift Lobby 12:00pm - 10:00pm 10 1 10 Nadera H Inside Area - Know nearest Toilet, ATM's, Restaurants, Suites, Sponsors box, lost & found, Jaguar Style Stakes Registration, Ahlan Photo booth
Concourse C Lift Lobby 12:00pm - 10:00pm 10 1 10 Samar El A Inside Area Horse Connection Lounge, Info Booth, Food Court, Apron Views, Merchandise Outlets & at 21:00 Taxi Stand, Buses & Car Park layout.
DWC 2017 GUEST SERVICES STAFF ALLOCATION
NO.
OF
ZONE LOCATION TIMINGS No of Total Notes JOB DESCRIPTION
HOU Staf
Staf Hrs
RS
Escalator - Concourse A going to Winner's Circle Res12:00pm - 10:00pm 10 1 10 Liezel SA Inside Area - Check whether the guest has the correct badge to pass through.
Escalator - Concourse A going to 3rd level 12:00pm - 10:00pm 10 1 10 Shahd El G Inside Area - Assist guests
Escalator - Concourse C going to The Terrace 12:00pm - 10:00pm 10 1 10 Fizza UR R Inside Area - Help guests with any queries re: Competitions, Race timings, transportation etc
ZONE 9 (Key
Check Point Escalator - Concourse B going to The Furlong 12:00pm - 10:00pm 10 1 10 Consuelo S Inside Area POLITELY allow access ONLY to those with the correct passes through your gate area. Know the badges & where each allows guests.
Area's) Crossover from The Terrace to The Furlong 12:00pm - 10:00pm 10 1 10 Joudi F Inside Area
Crossover from Concourse A to The Premium 12:00pm - 10:00pm 10 1 10 Heena H S Inside Area
The Premium to The Gallery Checkpoint (Nr infield Ga12:00pm - 10:00pm 10 1 10 George Z Outside Area
Parade Ring Tunnel Checkpoint 12:00pm - 10:00pm 10 1 10 Rodel L Outside Area
The Premium Lift 12:00pm - 10:00pm 10 1 10 Mera A Inside Area
Presentation Area Stairs 12:00pm - 10:00pm 10 1 10 Muhammad S R Outside Area
Exterior Gate of Apron (Adjacent to infield gate 5) 12:00pm - 10:00pm 10 1 10 Nadin AB M Outside Area RVSD 11/3/2017 22:30
TOTAL 110 1149 KEY: RED BOLD = Team Leaders GREEN BOLD = Changes after 18/3/17 Briefing
TOTAL NO. OF GUEST SERVICES STAFF 578 191 1958
Hours No staf Total Hrs