You are on page 1of 74

User Console User ’s Guide

User Console User ’s Guide IP Communication Solutions

Table of Contents

Chapter 1 Introduction

1

Chapter 2

3

Chapter 3 Starting Using User Console

9

  • 3.1 Before Login

9

  • 3.2 User Console Login & Extension Identity 9 ......................................................................................

    • 3.2.1 Login as a Normal Extension

.........................................................................................................

10

  • 3.2.2 Login as a Virtual Extension

..........................................................................................................

10

  • 3.2.3 Login as an IP Phone Extension

...................................................................................................

12

  • 3.3 Overview of Full Screen

..............................................................................................................

14

  • 3.4 Overview of User Console Menu

................................................................................................

15

  • 3.5 General Operation Rules

............................................................................................................

17

  • 3.5.1 Connect Status

.................................................................................................................................

17

  • 3.5.2 Extension Status - Station

..............................................................................................................

19

  • 3.5.3 Last Dialed Number List

.................................................................................................................

20

  • 3.6 Intelligent Button Presence for Handling Calls 21 ............................................................................

    • 3.6.1 Button presence when extension is off-hook

...............................................................................

21

  • 3.6.2 Button presence when extension is on-hook

..............................................................................

22

  • 3.6.3 Button presence when extension is on line

.................................................................................

23

  • 3.6.4 Button presence when call transfer is in progress

......................................................................

24

  • 3.6.5 Button presence when consultation is in progress

.....................................................................

25

  • 3.6.6 Button presence when a conference call is in progress

............................................................

26

3.7

Advance 3.7.1 Caller ID History

......................................................................................................................................

List........................................................................................................................

26

26

  • 3.7.2 Greetings ..........................................................................................................................

Personal

28

  • 3.7.3 Speed Dial (System & Station)

......................................................................................................

30

  • 3.8 Service 32 ........................................................................................................................................

    • 3.8.1 Align Screen

.....................................................................................................................................

32

  • 3.8.2 Extension Status - Global

...............................................................................................................

32

  • 3.8.3 Pilot No. Group Status

....................................................................................................................

34

  • 3.8.4 Trunk Status ......................................................................................................................................

36

  • 3.8.5 ............................................................................................................................................

Park List

37

  • 3.8.6 ...................................................................................................................................

PBXs Monitor

38

3.8.7

Logout

38

3.9 Personal Options

 

38

3.9.1

Call Management

39

3.9.1.1

Call

 

43

3.9.1.2

Call

Screening

44

3.9.1.3

One Number Follow Me(a.k.a. ONFM)

........................................................................

46

3.9.1.4

One Number Follow Me after Call Forwarding No Answer

..........................................

50

3.9.2

Call Recording ..................................................................................................................................

51

3.9.3

Check Message

 

52

3.9.4

Auto Logout

54

3.9.5

Customized Ringer Tone

55

3.9.6

Identity Setting

55

3.9.7

Message

Notification

56

3.9.8

Message Playing Sequence

 

60

3.9.9

Screen Pop Up

61

3.10 User Console Operation Tips

....................................................................................................

62

  • 3.10.1 How to enter telephone number in the Last Dialed Number List

62

  • 3.10.2 How to use User Console to make a call

62

  • 3.10.3 How to answer a call

 

63

  • 3.10.4 How to disconnect a call

63

  • 3.10.5 How to answer a second call when you are on a phone

63

  • 3.10.6 How to answer a call for your colleagues

63

  • 3.10.7 How to park a call to your

 

63

  • 3.10.8 How to reconnect with a call parked at your extension

64

  • 3.10.9 How to park a call to the system

 

64

  • 3.10.10 How to reconnect with a call parked at system

64

  • 3.10.11 How to park a call to a remote extension

64

  • 3.10.12 How to reconnect with a call being parked at a remote extension

64

  • 3.10.13 How to do overhead paging

 

65

  • 3.10.14 How to transfer a call to an extension

65

  • 3.10.15 How to transfer a caller to leave messages in a designated mailbox directly

65

  • 3.10.16 How to leave messages in a designated mailbox directly

65

  • 3.10.17 How to transfer a caller to personal mailbox access

65

  • 3.10.18 How to listen to voice mails

 

65

  • 3.10.19 How to transfer an incoming call to outside line number

66

  • 3.10.20 How to invite a third extension to form a conference while you are on a call

66

  • 3.10.21 How to make a conference call with external parties

66

  • 3.10.22 How to barge in an extension

 

67

  • 3.10.23 How to login ACD group

67

  • 3.10.24 How to check mail status

67

  • 3.10.25 How to record an active call on-line

68

  • 3.10.26 How to stop call

68

  • 3.10.27 How to mute a call

68

  • 3.10.28 How to recover a call being with mute status

68

Chapter 1 Introduction

User Console is an ease-of-use call control console that gives you all of the telephone features on your PC. For example, you can

place a call by double-clicking the phone number or extension number listed in the

Speed Dial. place a call to another extension by double-clicking an extension number displayed in

the Extension Status. answer calls by double-clicking a record displayed in the Connect Status.

call back by double-clicking the recorded caller ID in the Caller ID History List.

reconnect to the call being parked to a remote extension or the system by double-clicking a record displayed in the Park List.

You also can sort the Caller ID History List, Speed Dial, Extension Status, Trunk Status, and Park List by clicking any of the desired columns.

Except for remaining all the features developed in previous release, the newest release of the TelePCX38 User Console has further powered by two most advanced advantages:

“Soft Phone” and “IP Phone”. These two attractive features are specially designed for users who are highly motive in business battles. With IP Phone extension, user can easily access network to operate User Console’s functions via Internet as well as the traditional telephone network. While with the Soft Phone support, users can run basic phone operations thru Internet network anywhere all over the world.

The operation interface of User Console is a superb design for telephone operation. It is intuitive and easy to use. Information such as Speed Dial Number, Last Dialed Number, Connection Status, Extension Status, Trunk Status, Extension Status, Parking List and Caller ID History List are all easy to access. With all this feature’s support, you can control your phone operation ever better than before. For example,

From Speed Dial: you can have frequently used phone numbers and extension numbers to be programmed in the system, etc.

From Last Dialed Number List: you can track the record of the most recent 30-set

numbers you have dialed. From Connect Status, you can monitor caller or callee’s name, telephone number and connecting status, etc.

From Caller ID History List, you can see the whether a call is answered or unanswered, etc.

From Extension Status, you can see what your extension is doing and monitor the status of all extensions on the system.

From Trunk Status, you can monitor the availability of trunk lines, etc.

From Park List, you can see the information of the calls being parked on the PBX system or remote extensions, etc.

From Personal Options, you can customize your own preference for using this console.

All the magnificent features promise the best and most effective communication tool to assist you in business development.

Chapter 2 Installation

Before installation, it is recommended that your PC should have, at least, 128 MB RAM installed.

Note:

When you insert TelePCX CD or copy it into a shared disk drive on a network server, under some circumstances, you might NOT be able to install via browsing network neighborhood to run the file. Should it occurred, you’ll need to map the shared disk drive as a local disk drive, and install directly from the mapped local drive.

Steps:

  • 1. Insert TelePCX CD into DVD/CD ROM drive.

  • 2. From Windows task bar, click “Start> Run”.

  • 3. Click “Browse” to find User Console installation program, when done, click “OK” to continue.

Path: TeleAPG \ SetupUC \ SetupUC.exe

Chapter 2 Installation Before installation, it is recommended that your PC should have, at least, 128
  • 4. Wait for copying files.

Chapter 2 Installation Before installation, it is recommended that your PC should have, at least, 128

5.

Click ”OK” to continue.

5. Click ” OK ” to continue. 6. Click the Square Button to start installation. 7.
  • 6. Click the Square Button to start installation.

5. Click ” OK ” to continue. 6. Click the Square Button to start installation. 7.
  • 7. Installation in progress.

5. Click ” OK ” to continue. 6. Click the Square Button to start installation. 7.
  • 8. Click “OK” to exit and you can start using the User Console now.

5. Click ” OK ” to continue. 6. Click the Square Button to start installation. 7.
  • 9. You can click “Yes” to continue Soft Phone installation or you can install SoftPhone later by running Soft Phone installation program individually. If you want to install Soft Phone later, click “No” and you will have the User Console installed on your computer only.

9. You can click “ Yes ” to continue Soft Phone installation or you can install

Note:

To install Soft Phone individually, please insert TelePCX CD into DVD/CD ROM drive and access the installation directory.

Path: TeleAPG > SetupUC > Soft Phone > Setup.exe

  • 10. Wait for Setup preparation.

9. You can click “ Yes ” to continue Soft Phone installation or you can install
9. You can click “ Yes ” to continue Soft Phone installation or you can install

11.

To accept default installation direction, click “Next” to continue installation. To change installation directory, click “Browse” to select a desired directory.

11. To accept default installation direction, click “ Next ” to continue installation. To change installation

12.

After installation, if you want to launch User Console and Soft Phone simultaneously, select User Console with SoftPhone. If you want to launch User Console and Soft Phone separately, select SoftPhone. When done, click “Next” to continue installation.

12. After installation, if you want to launch User Console and Soft Phone simultaneously, select User
  • 13. Installation completed, click “OK” to exit.

12. After installation, if you want to launch User Console and Soft Phone simultaneously, select User

Chapter 3 Starting Using User Console

The User Console is designed for you to control your phone operations through the assistance of the headset device, computer mouse, speaker, etc. You can have the User Console, Soft Phone and other applications to work simultaneously on your computer.

  • 3.1 Before Login

Before login, you have to know whether you are going to login as an operator or a general user. If you have never used the User Console before, you can ask system administrator to check your extension’s identity is a general user or an operator for using the User Console.

Note:

If you are using virtual extension without having voice mailbox, you are not allowed to

login User Console. A virtual extension that has voice mailbox is allowed to login User Console.

A virtual extension is an extension that does not have physical wiring connection to extension port.

  • 3.2 User Console Login & Extension Identity

You can login User Console with any one of extension identities, i.e. Normal, or Virtual Extension or IP Phone.

If your extension is physically wired to an extension port and occupies an extension

Note:

line, please login in User Console with Normal. If your extension is physically wired to an extension port but does not occupy an

extension line, please login in User Console with Virtual Extension. If you have an IP telephone set and you want to use Internet Phone function, please

login in User Console with IP Phone.

After login, if you want to change to another login option, you can access Identify

Setting function of User Console’s Personal Options to change to a new identity. Whenever the identity is changes, do remember to re-login User Console so that the new identity can take effect. The setting of Extension Usage in Configure & Tools must be set to conform to the option you selected here for User Console login. You can consult your system administrator to confirm the setting of your extension from Configure & Tools.

Follow the steps below to login User Console.

Step 1: From Windows task bar, click Start > Program > User Console Step 2: User Console Login screen appears and the required information to login User Console will depend on the selected login way(Default : Normal).

Follow the steps below to login User Console. Step 1: From Windows task bar, click Start

3.2.1Login as a Normal Extension

I.

Click radio button Normal.

II.

Enter the host name for CCS(Call Control Server) or its IP address

III.

Enter extension number

IV.

Enter password

V.

If you are one of ACD group members, you can choose to login ACD group by

VI.

checking the box Login ACD Group to the left. Click button Login.

Note:

The entered host name or IP address and extension number will be automatically

saved in your computer so you will not have to enter the required information again when performing login next time. If you do not know the CCS’s host name or its IP address, please consult system administrator.

3.2.2 Login as a Virtual Extension

Virtual extension users are not allowed to make/answer phone calls. Some of the features

are not available to virtual extension users.

Dial

Flash/Transfer

Trunk Flash

 

Group Pick Up

Feature Code

Park List

System Pick UP Ready

Mute

Disconnect

Listen to Voice Mail

 

Note:

Virtual extension users can retrieve those disabled features by allocating a physical extension line to the virtual extension. After that, virtual extension users can operate

her/his extension just like a normal extension.

Before the allocation of a physical extension line to a virtual extension, the virtual extension users can do the setting for the features contained in the Personal Options.

Call Management Message Notification Auto Logout Screen Pop Up Call Recording Message Playing Sequence Customized Ringer
Call Management
Message Notification
Auto Logout
Screen Pop Up
Call Recording
Message Playing Sequence
Customized Ringer Tone
Check Message
Speed Dial - Station
Identity Setting

I.

Click radio button Virtual Extension.

II.

Enter the host name for CCS(Call Control Server) or its IP address.

III.

Enter extension number.

IV.

Enter password.

V.

If you are one of ACD group members, you can choose to login ACD group by checking the box Login ACD Group to the left.

VI.

You can allocate a physical extension line to virtual extension so that you can operate your virtual extension in a way like a normal extension. To allocate a physical extension line to your virtual extension, click the box Allocate Physical Line to the left and enter an available extension number in the information box Physical Line to the right.

VII. Click button Login.

Note:

The entered host name or IP address and extension number will be automatically

saved in your computer so you will not have to enter the required information again when performing login next time. If you do not know the CCS’s host name or its IP address, please consult system

administrator. System will identify a user ’s usage permission by the extension number when login is performed.

3.2.3Login as an IP Phone Extension

I. II. III. IV. Click radio button IP Phone. Enter the host name for CCS(Call Control
I.
II.
III.
IV.
Click radio button IP Phone.
Enter the host name for CCS(Call Control Server) or its IP address
Enter a gatekeeper ’s IP address
Enter your computer ’s IP address in the information box Private IP to the right
  • V. Enter extension number Enter password

VI.

VII. If you are one of ACD group members, you can choose to login ACD group by checking the box Login ACD Group to the left. VIII. If you check the box Soft Phone to the left, the Soft Phone application will be automatically launched after User Console’s login and it will be minimized at the bottom-right corner of the Desktop.

V. Enter extension number Enter password VI. VII. If you are one of ACD group members,

IX.

Click button Login.

Note:

The entered host name or IP address, extension number, gatekeeper IP address and

private IP address will be automatically saved in your computer so you will not have to enter the required information again when performing login next time. If you do not know the CCS’s host name or its IP address, gatekeeper IP address and private IP address, please consult system administrator.

3.3 Overview of Full Screen

If your TelePCX system is connected with other TelePCX system, after you successfully logon to the User Console, you have to wait for one moment to allow the User Console to connect remote TelePCXs.

3.3 Overview of Full Screen If your TelePCX system is connected with other TelePCX system, after
3.3 Overview of Full Screen If your TelePCX system is connected with other TelePCX system, after

The button “Away” appears only when you login User Console as an ACD Group

agent, otherwise it will be empty. You can click “Close” to close PBXs Monitor. When monitoring remote PBXs

connection status is required, you can access Service menu to bring it out. If you click “Advance”, the User Console will look like below.

If the main screen of the User Console is minimized, whenever there is a call or

If the main screen of the User Console is minimized, whenever there is a call or new message detected by the system, the User Console will pop up to desk top automatically.

3.4 Overview of User Console Menu

The User Console has 3 menu items, including Service, Personal Options and Help. Each of the menu items has its specific uses and functions, and it can be accessed either from the menu bar or by right-clicking the User Console icon minimized at the right-bottom of your desktop. Refer to the table below for further descriptions.

Subject

Description

Subject Description 1. Align Screen : If you bring out the screens of Extension Status, Trunk
  • 1. Align Screen: If you bring out the screens of Extension Status, Trunk Status, Park List and PBXs Monitor, you can line up them by selecting Align Screen.

  • 2. Extension Status: Displays extension status.

  • 3. Trunk Status: Displays trunk status.

  • 4. Park List: Displays the information of the calls being parked by System Park feature or Remote Park feature.

  • 5. PBXs Monitor: Displays the information of remote PBX’s PBX code, IP address and real-time service status.

  • 6. Logout: Select to exit the User Console.

Subject Description 1. Align Screen : If you bring out the screens of Extension Status, Trunk
  • 1. Call Management: Select to customize individual call handling preference.

  • 2. Call Recording: Select to set up desired mailbox for call recording storage.

  • 3. Check Message: Select to turn on/off Check Message function and set up a desired time interval for User Console to automatically check mailbox status.

  • 4. Auto Logout: Select to turn on/off this feature and set up a desired idle time for User Console to automatically start implementing this function. When enabled, and if User Console is idled for a specific time set here, the User Console will pops up a warning message, and starts to count down for 30 seconds. If users remain no response to the warning message, the User Console will be automatically closed after the 30 seconds count down is finished.

  • 5. Customized Ringer Tone: User Console allows you to customize ringer tone if you have sound card installed in your PC. You can select Enable to bring out the folder Media” and select a wave file to be the source of ringer tone. To disable this function, select Disable. Note: To use this function, your computer must have devices of sound card and speaker installed.

  • 6. Identity Setting: Allows you to switch among Normal Extension, Virtual Extension and IP Phone Extension after you login the User Console. Whenever the identity is changed, you have to re-login User Console so that the new identity can take effect.

  • 7. Message Notification: By calling a preset number like extension number, phone number, mobile phone number or pager number to notify you that your mailbox has new messages received.

  • 8. Message Playing Sequence: Select to set up massage playing sequence preference.

1. Help Topics : This is a help file for you to learn more about the
  • 1. Help Topics: This is a help file for you to learn more about the User Console.

  • 2. About: It displays the information of the product version, date of release, etc.

3.5 General Operation Rules

General Operation Rules:

If you want to use a headset device and computer mouse to control phone operation on

User Console, follow the instructions below to switch to headset operation mode.

  • 1. Login User Console.

  • 2. Lift up your handset or press the Hands Free Dialer/ Speaker button on your phone set.

  • 3. Click “Disconnect” on the main screen of the User Console.

  • 4. Now, you can use computer mouse to control your phone operation on the User Console.

What Can a Double-Click Do:

  • 1. You can double-click on any of the records that are displayed in the Speed Dial-System, Speed Dial-Station, Caller ID History List and Extension Status to make a call.

  • 2. You can double-click on any of the records that are displayed in the “Connect Status”, “Park List” to answer the phone.

What Can a Right-Click Do:

  • 1. You can right-click on any of the records that are displayed in the Caller ID History List to delete the record one by one or delete all records at one time.

  • 2. You can right-click on any of the records that are displayed in the Extension Status to do Transfer, Leave Message Directly, Remote Park, Barge In, Barge In Whisper, Barge In Record and Enable Move Top.

Others:

You can sort the records displayed in the Speed Dial-System, Speed Dial-Station, Connect Status, Caller ID History List, Park List, Extension Status and Trunk Status by clicking on any of the column's titles.

Remember to replace your handset or press the Hands Free Dialer/ Speaker button again, when you logout the User Console.

3.5.1 Connect Status

Connect Status displays the following information:

Call Connection Status.

Caller or callee’s name and telephone number.

Trunk line used for making outgoing calls and receiving incoming calls.

If a caller makes a call to you by calling your DID number, the DID number will be

displayed in the column of Called/Trk. If you extension has virtual extensions mapped with, whenever you receive a call, the

extension number called by the caller will be displayed in the column of Called/Trk so that you can tell which extension number the caller is trying to reach. Time elapsed for various connection statuses, e.g. hold, park and connect.

Call Connection Status. Caller or callee’s name and telephone number. Trunk line used for making outgoing

Fieldname

Description

Called No/Trk

If a caller makes a call to you by calling your DID number,

Name

then the DID number (i.e. Called No.) will be displayed. If there are virtual extensions mapped to your extension (i.e. Multi Number at One Station), then whenever you receive a call, the extension number called by the caller will be displayed. If a trunk line’s number is displayed, it means the trunk is used to carry an outgoing/incoming call. Display the caller or callee’s name.

Phone

Display the caller or callee’s phone number. Note that, if

Status

an incoming call’s caller ID is not delivered from your telephone company to the PBX system, then None will be displayed. Status to be displayed includes:

  • i. Incoming: when Incoming is displaying, it means there comes a call to you. If your computer has a built-in speaker, you will hear “beep” sound; the relevant information such as caller ’s telephone number will be displayed and colored in green simultaneously. Connect: when Connect is displaying, it means a call

ii.

iii.

is connected; the relevant information of the connected call will be displayed and colored in red. Conference: when Conference is displaying, it means

iv.

you are taking a conference call; the relevant information of the conference call will be displayed and colored in red. Parked: when Parked is displaying, it means a call is being parked at your extension; the relevant information of the parked call will be displayed and colored in green.

Elapsed

  • v. OnHold: when OnHold is displaying, it means a call is being put on hold; the relevant information of the call will be displayed and colored in green. Callback: when Callback is displaying, it means the time elapsed for a call being parked/put on hold has exceeded the time duration set for the Hold Time Limit and the PBX system will notify you by calling back to your extension simultaneously; the relevant information of the call will be displayed and colored in green. Whenever a call connection status is changed, the system will reset the time record and restarts counting from zero (unit: in second).

vi.

What can you do with/in Connect Status?

You can double-click on any of the records that are displayed in the Connect Status to answer the phone.

3.5.2 Extension Status - Station

It displays what your extension is doing or what status your extension is being with. The

status to be displayed includes: Dialing, Listen to Voice Mail, Barge In, Barge In Whisper, Barge In Record, Call Recording, Mute, Conference, OnHold, Parked, Listen to Reminder Call, Overhead Paging, Receive Message Notification, Call Screening, Message Screening, Ready and Away.

3.5.3 Last Dialed Number List The Last Dialed Number List records 30 sets of telephone numbers

3.5.3 Last Dialed Number List

The Last Dialed Number List records 30 sets of telephone numbers you have ever dialed

in the most recent.

3.5.3 Last Dialed Number List The Last Dialed Number List records 30 sets of telephone numbers

Note:

Last Dialed Number List only records the telephone number entered by using computer keyboard. If a call is made by using double-click function, the phone number of the call will not be saved in the Last Dialed Number List.

What can you do with/in the Last Dialed Number List ?

To make a call by using the Last Dialed Number List:

Or

  • 2. If you want to transfer a call, you can enter/select a phone number in the Last Dialed Number List, then press “+” from computer keyboard.

Note:

The table below summarizes the rules of making calls by entering telephone number /

extension number in the Last Dialed Number List.

Trunk

     

Access

Call to an

Call to an

Call Transfer to an

Mode

Outside Line Number

Extension Number

Outside Line Number

Auto

Enter telephone number directly

Enter # followed by extension number

Enter trunk access code (e.g. 9), followed by telephone number

Manual

Enter trunk access code (e.g. 9), followed by telephone number

Enter extension number directly

Enter trunk access code (e.g. 9), followed by telephone number

3.6 Intelligent Button Presence for Handling Calls

User Console displays the most frequently used and appropriate buttons for User Console’s users to handle their calls more efficiently and easily. Basically, the presence of each button depends on the active status running on the system. However, buttons like Dial”, “Disconnect” and “Advance” will always appear on the screen. The presence of these 3 buttons is not affected by the change of the active status running on the system.

Refer to the following sections to know more about this fantastic feature.

3.6.1Button presence when extension is off-hook

When an extension is in oh-hook status, the User Console presents you with the following

buttons for handling calls.

“ System Pick Up ” allows you to answer a call ringing on another extension. “

System Pick Up” allows you to answer a call ringing on another extension.

Listen to Voice Mail” allows users to access mailbox to listen to voice mails directly.

Since a user ’s identify is verified when performing User Console login, therefore, users does not have to enter password and extension number again to access voice mailbox. Overhead Paging” allows you to do overhead paging.

Check Mail” allows you to check mail status.

Disconnect” allows you to disconnect a call or switch telephone operation mode to

headset operation mode; to switch from telephone operation mode to headset operation mode, users have to press hands-free button on telephone set first, after the hands-free function is activated, click “Disconnect” to switch to headset operation mode. After you enter/select a phone number in the Last Dialed Number List, you can click

Dial” or press “Enter” from your computer keyboard to make a call. To enter your phone number, place your cursor in the Last Dialed Number List and enter a phone number or select a phone number from Last Dialed Number List. Advance” allows you to bring out the table of “Caller ID History List”, “Personal Greeting” and Speed Dial”.

3.6.2Button presence when extension is on-hook

When an extension is in off-hook status, the User Console only presents you with “Disconnect” button for call handling.

3.6.3Button presence when extension is on line When an extension is on line, the User Console

3.6.3Button presence when extension is on line

When an extension is on line, the User Console presents you with the following buttons for

handling the connected call.

3.6.3Button presence when extension is on line When an extension is on line, the User Console

Transfer” allows you to transfer a call to another extension or telephone number. When clicked, the screen “Extension Status” will pop up automatically. To transfer a call to another extension, just click a desired extension number in the “Extension Status”, and the system will start call transfer operation. If the trunk access mode is set to “Manual” and you want to transfer a call to an outside number, click “Transferto enter the trunk access code and the telephone number in the box brought out by Transfer”. When done, press “Enter” key on the keyboard. The system will start call transfer operation.

Call Recording[On]” is a toggled button and it allows you to start/stop recording a

Note:

call . When enabled, the button will change to “Call Recording[Off]”. Call Recording works on one call only and conference call also can be recorded. The recorded conversation will be saved in your voice mailbox as a new message. Mute[On]” is a toggled button. When enabled, the button will change to “Mute[Off]

and the connected party will not hear your voice; to release your call from mute status, click Mute[Off]. Local Park” allows you to put a call on hold at your extension; when a call is parked,

the caller will hear on-hold message or music.

Do Not Use the "Hold" button on the phone; it is to hold the call on the phone set,

caller will not hear the on-hold message or music, and you will not be able to answer the 2nd incoming call. System Park” allows you to put a call on hold at PBX system; when a call is parked,

the caller will hear on-hold message or music. Note: Do Not Use the "Hold" button on the phone; it is to hold the call on the phone set, caller will not hear the on-hold message or music, and you will not be able to answer the 2nd incoming call. Transfer to Personal VM” allows you to send a caller to access voice mailbox to listen to voice mails. When clicked, the connection between you and caller is disconnected immediately, and the system will prompt caller to enter mailbox number and password. This function is valid only when the system’s Incoming Call Handling is set to “Operator Only” or “Operator then Auto Attendant” or “Operator then Voice Mail”.

3.6.4Button presence when call transfer is in progress

When system starts transferring a call to a 3 rd party, the button “Flash Back” will appear and it is for you to reconnect with the caller when any one of the following situation occurs.

If the 3 rd party rejects to answer the call and hangs up.

If the 3 rd party is busy

If the 3 rd party does not answers the call

If the 3 rd party hangs up the call before call transfer completes.

Example:

201 is trying to transfer 211 to 207, so 201 puts 211 on hold by clicking “Transfer”.

201 clicks 207 from “Extension Status” to build up connection with 207.

If 207 answers 201, 201 can make a consultation with 207 to see if 207 would like to receive the call from 211. If 207 accepts the call, 201 can just hang up the phone and the connection between 211 and 207 will be established.

If 207 rejects to answer the call or 207 is busy or 207 does not answer the call, 201 can click “Flash Back” to gain reconnection with 211.

If 207 rejects to answer the call or 207 is busy or 207 does not answer

3.6.5Button presence when consultation is in progress When an extension(i.e. 201) is having a consultation with a 3 rd party(i.e. 207), the button presence changes to the one as the screen below.

If 207 rejects to answer the call or 207 is busy or 207 does not answer

“Join” allows you to bring in a 3 rd party to form/join a conference call.

“Flash Back” allows you to reconnect with the previous connected party/conference call when any one of the following situation occurs.

If the 3 rd party rejects to answer the call and hangs up.

If the 3 rd party is busy

If the 3 rd party does not answer the call

If the 3 rd party hangs up the call before call transfer completes.

“Trunk Transfer” allows you to transfer an incoming call to another outside number.

3.6.6Button presence when a conference call is in progress

When a conference call is in progress, the button presence and the information displayed in “Connect Status” will be similar to the one like below.

If the 3 rd party hangs up the call before call transfer completes. “Trunk Transfer” allows

Transfer” allows you to bring in more parties to join the conference. Call Recording[On]” is a toggled button. It allows you to start/stop recording a call . When enabled, the button will change to “Call Recording[Off]”. Call Recording works on one call only and conference call also can be recorded. The recorded conversation will be saved in your voice mailbox as a new message.

3.7 Advance

3.7.1 Caller ID History List

Caller ID History List records the information of a call that has called to an extension user.

From the Caller ID History List, you may have the following information.

Who called.

Who answered the call for you.

Whether the call was answered.

What date the call was called.

What time the call was called or finished.

Fieldname Description Status Status to be displayed includes Unanswered and Pickup Caller ID + extension number

Fieldname

Description

Status

Status to be displayed includes Unanswered and Pickup

Caller ID

+ extension number (e.g. Pickup302). If a call has been answered, the system will leave the status to be blank. If a call is not answered, the Unanswered will be marked in red in the Status column and this is to tell you that you have missed a call. If the same caller calls you a couple of times, the system will only record the latest call in the Caller ID History List. If your call is picked up by others from their extension, the Pickup+extension number will be displayed and marked in red; this is to tell you who picks up the call for you. With the information of caller ID, caller ’s name, calling date and time, you can decide whether to call back to the caller or delete the record. Display caller ’s telephone number or extension number.

Name

An incoming call’s caller ID is delivered by your telephone service company. If callers ask telephone company not to deliver caller ID, then None will be displayed in the Caller ID History List. Display caller ’s name. If the call is made from another

Date

extension, the field will display the data entered in the Full Name of Extension Setup of Configure & Tools. Record the date of the call received. The record format is

Time

mm/dd (month/date). The time record you can see from the Caller ID History List for an answered call is determined at the point when you hang up the phone. For an unanswered call, it is determined at the point when the caller hangs up the phone. The record is in hh/mm (hour/minute) format by 24-hour system.

Note: Caller ID History List can save up to 100 sets of record. If the number of the saved records exceeds 100, system will delete the record from the one saved earliest.

To view Caller ID History List, click “Advance” on User Console’s main screen.

What can you do with/in Caller ID History List ?

  • 1. You can double-click on a record to return a call to the caller you select.

  • 2. You can delete an unwanted record by making a right-click to bring up a menu that gives the option of “Delete” and “Delete All”. Select “Delete” to delete the record.

  • 3. You can delete more than one record at the same time by pressing the “Ctrl” key on the keyboard and clicking the records you want to delete, then make a right-click to bring up a menu that gives the options to “Delete” and “Delete All”. Select “Delete” to delete the selected records.

  • 4. You can delete the entire records at the same time by placing the cursor on any of the records, and make a right-click to bring up a menu that gives the option of “Delete” and “Delete All”. Select “Delete All” to delete the records.

3.7.2 Personal Greetings

A personal greeting will be automatically played to callers if DND(Do Not Disturb) feature is enabled or a call is not answered before “No Answer Time Out” expires. You can record up

to 6 personal greetings for different occasions.

Note: Caller ID History List can save up to 100 sets of record. If the number

Greeting Buttons

Description

Note: Caller ID History List can save up to 100 sets of record. If the number

1: Right Back

Click this button to activate/deactivate Right Back greeting. You can record a short message (e.g. I will be back in 5 minutes, call me again, thank you) for Right Back and you can activate it whenever you have to notify callers that you are temporarily away from your office.

  • 2: In the Meeting

  • 3: Business Trip

Click this button to activate/deactivate In the Meeting greeting. You can record a short message (e.g. I am attending a meeting now, please call me again later or leave your message, thank you) for In the Meeting and you can activate it whenever you have to notify callers that you attending a meeting.

Click this button to activate/deactivate Business Trip greeting. You can record a short message (e.g. I am on my business traveling, please leave your message, thank you) for Business Trip and you can activate it whenever you have to notify callers that you are on the business trip.

  • Click this button to activate/deactivate Busy greeting. You can record a short message (e.g. I am not available to take your call, please call again, thank you) for Busy and you can activate it whenever you have to notify callers that you are unable to take calls.

4: Busy

  • Click this button to activate/deactivate Vacation greeting. You can record a short message (e.g. I will be back two weeks after, for emergency, please call ext. 123 to find my deputy for instant support) for Vacation and you can activate it whenever you have to notify callers that you are enjoying your vacation somewhere in the world.

5: Vacation

  • Click this button to activate/deactivate Others greeting. You can record a short message (e.g. I am out for lunch, please call me later, thank you) for Others and you can activate it whenever you have to notify callers that you are currently unable to answer calls.

6: Others

Note: It is recommended that your greeting’s content is relevant to the defined titles.

To view Personal Greeting, click “Advance” on User Console’s main screen, after that click tab “Personal Greeting”.

How to record a personal greeting ?

To record a personal greeting, you should

1.

check a radio button to select a desired greeting type to be recorded.

  • 2. click “Record” and follow the voice prompt to start recording.

  • 3. When recording starts, speak into handset.

  • 4. click “Disconnect” to stop/finish recording.

  • 5. repeat above steps until all other greetings are recorded.

How to listen to a recorded greeting ?

To listen to a recorded greeting, you have to

  • 1. select the personal greeting you want to listen to.

  • 2. click “Play” and the system will play the greeting just recorded.

How to activate/deactivate a recorded greeting ?

To activate/deactivate a greeting, just click the icon displayed in the Greetings. Each icon has a number attached and this number is corresponding to the number you can see in the

setup screen of the Personal Greeting.

1. check a radio button to select a desired greeting type to be recorded. 2. click

3.7.3 Speed Dial (System & Station)

Speed Dial allows you speed up dialing speed for frequently used telephone numbers. The Speed Dial-System is managed by administrator only and it provides 100-set of brief codes (ranging from 00 to 99) to all extension users.

In addition, each extension user is allowed to have another 100-set of individual brief codes in Speed Dial-Station (ranging from 00 to 99 as well).

Fieldname Description
Fieldname
Description

Speed Dial-System

The settings of Speed Dial-System will be displayed here.

Speed Dial-Station

If you place cursor on any of the records, you can see all the content created for the Speed Dial-System. The settings of Speed Dial-Station will be displayed here.

Brief Code

If you place cursor on any of the records, you can see all the content you created for the Speed Dial-Station. Display brief codes

Remark

Display the remark entered for a brief code.

Phone No.

Display the phone number entered for a brief code.

To view Speed Dial table, click “Advance” on User Console’s main screen.

How to add a new phone number to Speed Dial - Station ?

Follow the steps below to add a frequently dialed number to Speed Dial-Station for personal use:

  • 1. Click “Add” to bring up a setup screen.

  • 2. Enter/Select required information.

  • 3. When done, click “Submit”, and “Reload”.

Speed Dial-System The settings of Speed Dial-System will be displayed here. Speed Dial-Station If you place

Or You can ask for help from administrator to set up your personal speed dial list using Configure & Tools.

How to edit an existing number in Speed Dial-Station ?

  • 1. Highlight the number by one click.

  • 2. Click “Edit” to start editing.

  • 3. When done, click “Submit”, and “Reload”.

How to make a call by using Speed Dial feature ?

To make a call by using Speed Dial:

You can double-click on a desired record listed in the list, and the system will

automatically dial the telephone number for you.

3.8 Service

  • 3.8.1 Align Screen

If you bring out the screens of Extension Status, Trunk Status, Park List and PBXs Monitor,

you can line up them by selecting Align Screen.

  • 3.8.2 Extension Status - Global

Information displayed in tab “Extension Status” includes all connected PBX codes, extension numbers created in the local/ remote PBX systems, and their extension user ’s name, current extension status and the connected extension number.

The “Extension Status” will automatically pop up if the button “Transfer” is clicked. To manually bring up Extension Status, click Service > Extension Status from User Console’s menu.

3.8 Service 3.8.1 Align Screen If you bring out the screens of Extension Status, Trunk Status,

Fieldname

Description

PBX

All the connected PBX systems will be displayed in this

Extension

column to show which PBX the extensions belong to. All the extension numbers created in the system will be

Full Name

displayed in this column. The name displayed in this column is identical to the one

Status

set in the Full Name of Extension Setup of Configure & Tools. Display an extension’s current status.

When it displays ~

It means ~

Free

The extension is in free status and

(colored in green)

ready to take calls made from internal and external.

When it displays ~

It means ~

OffHook

The extension is in offHook status

(colored in blue)

and ready to make a call or use other functions.

Connect

The extension is connected.

(colored in red)

Ringing

A call is ringing on the extension.

(colored in yellow)

CF

The extension's call management

(colored in green)

is set to Call Forwarding or Forward to Extension function.

DND

The extension's call management

(colored in red)

is set to Do Not Disturb function.

CSF

The extension's call management

(colored in green)

is set to Call Screening Function.

ONFM

The extension's call management

(colored in green)

is set to the function of One Number Follow Me.

ONFM&CF

The extension's call management

(colored in green)

is set to the function of One Number Follow Me after Call Forwarding No Answer.

Conf.

The extension is taking a

(colored in red)

conference call.

OnHold

The extension is being put on-hold.

(colored in green)

Parked

The extension is being parked.

(colored in green)

Vir. Ext

The extension is a virtual

(colored in black)

extension.

IP Phone

The extension is a IP phone

(colored in black)

extension.

Connect

Display the extension number or trunk line number that your extension is connecting with. If you are joining in a conference call, the Conf.(x) will display in this field to tell

you which conference group you join in.

What can you do with/in Extension Status ?

  • 1. You can double-click on any of the records that are displayed in the Extension Status to make a call to another extension.

  • 2. When you are on a phone, you can right-click on any of the records that are displayed in the Extension Status to do Call Transfer, Leave Message Directly, Remote Park, Barge In, Barge In Whisper, Barge In Record and Enable Move Top.

3. When you are not on a phone, you can right-click on any of the records
  • 3. When you are not on a phone, you can right-click on any of the records that are displayed in the Extension Status to do Leave Message Directly, Barge In, Barge In Whisper, Barge In Record and Enable Move Top. Note:

The features of Barge In, Barge In Whisper and Barge In Record are available to the user who has Barge-In permission. When barge-In is activated, users can directly switch from Barge In to Barge In Whisper or from Barge In to Barge In Record.

Enable/Disable Move Top: When you enable an extension to move top, the extension number will be listed on the top of the Extension Status. If you disable a extension to move top, the extension number will recover its original sorting sequence from Enable Move Top in Extension Status.

  • 4. From Extension Status, if you see an extension is “ringing”, you can double-click on it to answer the phone.

  • 5. If you click an extension number listed in the Extension Status, the extension number will be displayed in the Last Dialed Number List.

3.8.3 Pilot No. Group Status

Information displayed in the “Pilot No. Group” includes all connected PBX codes, pilot numbers created in the local/ remote PBX systems, and each pilot number ’s ring way.

The “Extension Status” will automatically pop up once the button “Transfer” on User Console’s main screen is clicked.

To manually bring up “Pilot No. Group”, click Service > Extension Status from User Console’s menu, after that click tab “Pilot No. Group”.

What can you do with/in Pilot No. Group ? When you are on a phone, you

What can you do with/in Pilot No. Group ?

When you are on a phone, you can transfer the call to a pilot number group.

Select a pilot number by one click.

Right-click on the pilot number and click “Transfer”, to transfer the call to the selected pilot number group.

What can you do with/in Pilot No. Group ? When you are on a phone, you

3.8.4 Trunk Status

Trunk Status provides the information of what activities are currently running on each trunk line. It contains the information of the connected PBX code, trunk line number, active trunk status and the extension that is currently using the line. There are 6 different trunk types, i.e. the Analog, ISDN-PRI, DID, ISDN-BRI, Trd. T1E1 and I Channel. To view all trunk

status in one table, click tab “All”.

3.8.4 Trunk Status Trunk Status provides the information of what activities are currently running on each

Fieldname

Description

PBX

All the connected PBX systems will be displayed in this

Trunk

column to show which PBX the trunks belong to. Display the trunk line numbers. Analog trunk is denoted

Status

with letter T. ISDN PRI is denoted with letter K. ISDN BRI is denoted with letter B. Traditional T1E1 is denoted with letter L. DID trunk starts with letter D. Display the status of the trunk, including OffHook, OnHook, Ringing, Conference and Connect.

When it displays ~

It means ~

OffHook

The trunk line is in offHook status

(colored in blue)

but there is no connection over this trunk line.

OnHook

The trunk line is in idle status.

(colored in green)

Connect

The trunk line is connected.

(colored in red)

Ringing

There is an incoming call ringing on

(colored in yellow)

this trunk line.

Conf.

The trunk line is carrying a

(colored in red)

conference call.

Connect

It will display an extension number or trunk number If the trunk is carrying Trunk Transfer operation. For example, a trunk line is occupied by extension 203, then, 203 will be displayed in this field. If you are joining in a conference call, the field will display Conf.(x) to tell you which conference group you join in.

3.8.5 Park List The Park List only records the information of calls being parked by the feature of “System Park” and “Remote Park”. Calls parked by “Local Park” will not displayed in the Park List.

Connect It will display an extension number or trunk number If the trunk is carrying Trunk

Fieldname

Description

ID

Display the sequential number for each call parked by

Parked by

System Park. If you use System Park or Remote Park to park a call,

Caller ID

your extension number will be displayed in this column. Display the caller ’s phone number.

Parked for

If you use System Park to park a call, the “SYS” will be

Elapsed

displayed in this column. If you use Remote Park to park a call, the remote extension number will be displayed in this column. Display the time passed for a parked call. Basic unit for time counting is in second(s) and will be incremented to minutes.

Note:

If the time elapsed for a call parked at an extension exceeds the time duration set to the “Hold Time Limit”, the system will call back to an operator or the extension where the call is parked for. For example, if “Hold Time Limit Action” is set to “Callback” and extension “A” parks a call to extension “B”, then, when the Hold Time Limit expires,

the system will ring back to extension “B”, rather “A”. If “A” uses System Park to park a call to the PBX system, when the time elapsed exceeds the “Hold Time Limit”, the system will ring back to extension “A”.

To view Park List, click menu item Service > Park List from User Console’s main screen.

What can you do with/in the Park List ?

You can double-click any of calls listed in the Park List to unpark the call directly.

  • 3.8.6 PBXs Monitor

Whenever you want to know the connection status with other remote TelePCX systems, you can always access User Console’s menu “Service” to select “PBX Monitor” to bring out a similar screen as below to check the connection status.

What can you do with/in the Park List ? You can d ouble-click any of calls
  • 3.8.7 Logout

If you want to log out from User Console, you can either access “Service” > “Logout” or click the “cross button” located at top-right of the User Console’s main screen.

3.9 Personal Options

You can access menu item “Personal Options” to set up Call Management, Call Recording, Check Message, Auto Logout, Customized Ringer Tone, Identity Setting, Message Notification, Message Playing Sequence, and Screen Pop Up.

3.9.1 Call Management You can customize your call handling pr eference by selecting Call Management. 39

3.9.1 Call Management

You can customize your call handling preference by selecting Call Management.

3.9.1 Call Management You can customize your call handling pr eference by selecting Call Management. 39

Call Management

Fieldname

Description

Conditional Call Handling

Busy Call Handling

When a call is made to an extension, the system will detect whether the extension is of busy status or no answer status. According to the detected result, the call will be processed with a selected call handling preference, i.e. call waiting, forward to extension, auto attendant/voice mail, busy tone, one number follow me, forward to extension plus an option of play a greeting, and ring back tone. When your extension status is detected by the system to be busy, any calls made to your extension will be processed with the handling mode you selected for Busy Call Handling.

If ~ is selected

The system will ~

Call Waiting

allow you to pick a second call while you are on line. User console supports up to 10 waiting calls. Without the User Console, extension users can have one waiting call only.

Forward to

forward the call to a target extension.

Extension

Auto

lead the call to the auto attendant and

Attendant/Voice

give the caller an option to dial

Mail

another extension number or to leave a message to the extension user ’s voice mailbox.

Busy Tone

feed back busy tone to the call.

Assistant

give option to caller to access calle’s

Extension

voice mailbox to leave message, or press “0” to connect to a preset assistant operator. If the call is answered by the assistant operator, the caller will be given option to access the assistant operator ’s voice mailbox to leave message.

Auto Paging

broadcast a message via paging device to notify you that you have an incoming call waiting on line to answer. After the “Max. Paging Time” expires, if the incoming call is still not answered, the caller will be sent to AA/VM.

Transparent Call Forward

follow the call management option set at the destination extension to be forwarded. Valid to Non-ACD pilot number and extension number(virtual

If ~ is selected

The system will ~

 

extension included)

Note: If Call Waiting is not activated on your Console and you have parked a call or put a call on hold, then any calls

No Answer Call Handling

made to you will be processed with Busy Call Handling. When your extension status is detected by the system to be no answer, any calls made to your extension will be processed with a selected call handling preference.

If ~ is selected

The system will ~

One Number

forward the call to the destination

Follow Me

number(s) preset by user.

Forward to

forward the call to a target

Extension

extension. Note that if the “Play a Greeting” is checked, the system will play an announcement before forwarding the call so as to inform the caller that the call is to be transferred to another extension.

Auto

lead the call to the auto attendant

Attendant/Voice

and give the caller an option to dial

Mail

another extension number or to leave a message to the extension user ’s voice mailbox.

 

feed back ringing tone to the call.

Ring Back Tone Assistant Extension

give option to caller to access calle’s voice mailbox to leave message, or press “0” to connect to a preset assistant operator. If the call is answered by the assistant operator, the caller will be given option to access the assistant operator ’s voice mailbox to leave message.

Auto Paging

broadcast a message via paging device to notify you that you have an incoming call waiting on line to answer. After the “Max. Paging Time” expires, if the incoming call is still not answered, the caller will be sent to AA/VM.

Auto

broadcast a message via paging

Paging/ONFM

device to notify you that you have an incoming call waiting on line to answer. After the “Max. Paging Time” expires, if the incoming call is still not answered, the system will start initializing ONFM. After ONFM completes, if the incoming call is still not answered, the caller will be sent to AA/VM.

Transparent Call

follow the destination extension’s

Forward

call management setting to handle the call.

Unconditional Call Handling

System handles a call made to an extension without having to detect an extension’s active status. When a call is made to an extension, the system directly processes the call with a selected call handling preference.

If ~ is selected

The system will ~

Call Forwarding

forward the call to a destination number preset by user.

Do Not Disturb

announce extension status as “busy” to the caller and the call will be transferred to auto attendant or voice mailbox.

Call Screening

provide three types of Call

Function

Screening Function for you to screen incoming calls. These three types of Call Screening Function include Call Screening, Caller ID Screening and Message Screening.

One Number

forward the call to the destination

Follow Me

number(s) preset by the user.

One Number Follow Me after Call Forwarding No Answer

firstly forward the call to the destination number set for Call Forwarding. If the destination number responds to the forwarded call with no answer status, then, the system will search the user by the contact number(s) preset in One Number Follow Me.

Auto Paging

broadcast a message via paging device to notify you that you have an incoming call waiting on line to answer. After the “Max. Paging Time” expires, if the incoming call is still not answered, the caller will be sent to AA/VM.

Auto

broadcast a message via paging

Paging/ONFM

device to notify you that you have an incoming call waiting on line to answer. After the “Max. Paging Time” expires, if the incoming call is still not answered, the system will start initializing ONFM. After ONFM completes, if the incoming call is still not answered, the caller will be sent to AA/VM.

Transparent Call Forward

follow the destination extension’s call management setting to handle the call.

Note:

If non-ACD pilot number(with hunting ring way), the feature of Transparent Call Forward for “conditional no answer call management” will be initialized after system completes a circle of hunting activity. If non-ACD pilot number(with distribution ring way), the feature of Transparent Call Forward for “conditional no answer call management” will be initialized whenever there is “no answer” occurs to any one of the non-ACD pilot number.

3.9.1.1Call Forwarding

Setup Call Forwarding to forward your calls to a destination number. Note that if the designated forwarding number is one of the numbers being restricted by Toll Restriction, then the PBX system will announce “The line is not available, please enter another extension number…” to callers.

If non-ACD pilot number(with hunting ring way), the feature of Transparent Call Forward for “conditional no

How to enter Call Forwarding ?

From the screen of Call Management, you should

  • 1. click on the radio button of Unconditional Call Handling.

  • 2. click on the radio button of Call Forwarding.

  • 3. click on Call Forwarding.

How to set up Call Forwarding ?

To set up call forwarding, you should

  • 1. select the type of destination number. There are four options: extension number, phone number, mobile phone number and pager number.

  • 2. enter the destination number.

  • 3. click “OK” displayed in the Call Forwarding screen.

  • 4. click “OK” displayed in the Call Management screen.

3.9.1.2 Call Screening Function

Call Screening Function is valid to incoming call only and it is used to prevent unwanted incoming calls from contacting you on the phone. There are three types of Call Screening Function, including Call Screening, Caller ID Screening and Message Screening. You can find the detailed description for each type of Call Screening Function in the section of How to enter Call Screening Function.

How to enter Call Screening Function ?

From the screen of Call Management, you should

  • 1. click on the radio button of Unconditional Call Handling.

  • 2. click on the radio button of Call Screening Function.

  • 3. click “Call Screening Function”.

  • 4. click on the radio button to select a type of Call Screening Function you want to use.

3.9.1.2 Call Screening Function Call Screening Function is valid to incoming call only and it is

Call Screening Function

Fieldname

Description

Call Screening

It screens your incoming calls by prompting callers to record caller ’s name and company name in your voice mailbox. After recording, the system will ring you and play the recorded message to you. Then you can decide to:

press 1 to answer the call, or

press Flash and enter an extension number to transfer the call to another extension, or

press Flash, then enter the trunk access code and a

telephone number to transfer the call to an external phone number, or If you press 2, you can send the caller to your voice

Caller ID Screening

Message Screening

Forward to Extension

mailbox to leave messages. While the caller is leaving a message in your voice mailbox, you can hear what the caller is saying simultaneously and you can press Flash to reconnect to the caller or you can hang up the phone directly. It screens incoming calls by detecting whether the caller ID is one of those listed in the caller ID table. If the caller is one of those listed, the system will send it directly to the voice mail/auto attendant; if not, the incoming call will be sent directly to you. When there is an incoming call, the system will ring your extension first. After you pick up the handset, the caller will be sent to your voice mailbox to leave message directly. When the caller is leaving a message in your voice mailbox, the system will screen the incoming call by letting you hear what the caller is saying on the line simultaneously. Then, you can decide whether to press Flash to answer the call or hang up directly. Note that if you hang up the phone to reject the call, the caller will not be aware of this action and keep leaving message. It screens incoming calls by detecting whether the caller ID is one of those listed in the caller ID table. If the caller is one of those listed, the call will be sent to a preset extension; if not, the incoming call will be sent directly to you.

Caller ID Identification

Index by Name

Index by Telephone Number

Import from Phone Book

It screens incoming calls by screening caller ’s Caller ID (i.e. telephone number). The records listed in the Caller ID Identification are used as a reference for Caller ID Screening function. With the option of "Screen callers listed above only" and "Screen callers, except the callers listed above", you can decide whether to screen or not to screen the caller whose caller ID is listed in the Caller ID Identification list. In order to screen the caller who makes a call to you from long distance area, you have to enter long distance code and area code for the caller. To index by name is to list the data in the verification table sequentially by the English alphabet. To index by telephone number is to list the record in the verification table sequentially by numbers. If TeleUMS is installed in you system, your system will have phone book function and you can import telephone numbers to User Console from this phone book.

Note:

If your extension does not have voice mailbox, you cannot use Message Screening

function and the function of “Press 2 to send caller to voice mailbox”. If you select Message Screening as your call screening preference but administrator has canceled your mailbox, then your incoming calls will be screened by Call Screening.

How to set up Call Screening Function ?

From the screen of Call Screening Function, you should

  • 1. select a call screening type you want to use.

  • 2. If you select Caller ID Screening, you must setup Caller ID Identification; click on Add to enter the caller ID, i.e. telephone number. If the call you want to screen is a long distance call, you have to enter the telephone number with its long distance code and area code.

  • 3. click “OK” displayed in the Call Screening Function screen.

  • 4. click “OK” displayed in the Call Management screen.

3.9.1.3 One Number Follow Me(a.k.a. ONFM)

One Number Follow Me is used to let you be easily found wherever you are. Based on a set of forwarding numbers and a forwarding schedule, any received calls after being checked by Caller Identification, will be forwarded to your preset destination number(s).

With this function, no important and urgent call can be missed.

With this function, no important and urgent call can be missed. One Number Follow Me Fieldname

One Number Follow Me

Fieldname

Description

Schedule

There are 4 options for scheduling One Number Follow

Always

Me, i.e. Always, Business Hours Only, Non-Business Hours Only and Based on the Schedule. If you select this item, the system will forward calls to you

Business Hours Only

immediately whenever there is a call made to your extension. Let system forward the calls made to you in business hours only. You can select the radio button and then click on Business Hours to bring up the Business Hours setting screen to define your personal business hours.

Non-Business Only

Based on the Schedule

Forwarding Number(s)

Caller Identification

Caller ID Verification

Index by Name

Index by Telephone Number

Password Verification

Let system forward the calls made to you in non-business hours only. You can select the radio button and then click on Business Hours to bring up the Business Hours setting screen to define your personal business hours. Let system forward the calls made to you based on the schedule defined by yourself. You can select the radio button and then click on Schedule to bring up the Based on the Schedule setting screen to define your personal schedule. The forwarding number can be an extension number, phone number, mobile phone number and pager number. You can assign, at most, 6 forwarding numbers for One Number Follow Me to forward your calls to your designated destination(s). During the forwarding process, if the forwarding number being connected is busy, the forwarding process will stop immediately and the caller will hear a “busy announcement”. Note that if the forwarding number you assigned is a “Toll Restriction” number, then the system will ignore this number and use the next forwarding number to forward your call. To prevent unwanted calls from reaching you, you can verify a caller ’s identification by using either the Caller ID Verification or the Password Verification. With the option of "Activate One Number Follow Me for callers listed above only" and "Activate One Number Follow Me for callers, except the callers listed above", you can decide whether to activate or not to activate One Number Follow Me for the caller whose Caller ID (i.e. telephone number) is listed in the Caller ID Identification table. In order to verify callers calling from long distance area, you have to enter long distance code and area code for this kind of incoming calls. To index by name is to sequentially list the records in the verification table by the English alphabet. To index by telephone number is to sequentially list the record in the verification table by telephone number. System will verify callers by prompting the caller to enter a 4-digit password you entered here.

Ignore Import from Phone Book

Play Forwarding Message

If selected, system will not verify caller ’s identity. If TeleUMS is installed in your system, your system will have phone book function and you can import telephone number from this phone book. If selected, system will play message 0753(Sorry. The person you are trying to reach is not in. The system is trying to reach the person, please hold. If you would like to leave a message, press the pound key, for the operator press 0, or enter another extension number now) to callers when launching “One Number Following Me”. If you do not want the system to play this message to notify callers, do not select this item.

How to enter One Number Follow Me ?

From the screen of Call Management, you should

  • 1. click on the radio button of Conditional or Unconditional Call Handling

  • 2. click on the radio button of One Number Follow Me.

  • 3. click on One Number Follow Me.

How to set up One Number Follow Me ?

To set up One Number Follow Me, you should

  • 1. select a schedule type. If Always is selected, you should proceed to step 4 to continue the rest of setting procedure.

  • 2. you have to set up your personal business hours, if Business Hours Only or Non-Business Hours Only is selected.

Ignore Import from Phone Book Play Forwarding Message If selected, system will not verify caller ’s
  • 3. if Based on the Schedule is selected, you must define a frequency type and enter a desired duration for system to activate One Number Follow Me.

4. click on the checkbox before you enter the forwarding number. Note that the pager number
  • 4. click on the checkbox before you enter the forwarding number. Note that the pager number will be the last number for the system to track you.

  • 5. select a forwarding number ’s type.

  • 6. enter a forwarding number.

  • 7. set up caller identification.

  • 8. if you select Caller ID Verification, you have To set up a Caller ID Verification list; if you select Password Verification, you have To set up a 4-digit password.

3.9.1.4 One Number Follow Me after Call Forwarding No Answer

This function combines One Number Follow Me with Call Forwarding. The system notifies the user firstly by using the destination number assigned for Call Forwarding. After that, if the destination number responds to the PBX system with “no answer”, then, the system will search the user by the contact number(s) pre-defined in the One Number Follow Me.

How to enter One Number Follow Me after Call Forwarding No Answer Function ? From the

How to enter One Number Follow Me after Call Forwarding No Answer Function ?

From the screen of Call Management, you should

  • 1. click on the radio button of Unconditional Call Handling.

  • 2. click on the radio button of One Number Follow Me after Call Forwarding No Answer.

  • 3. click on One Number Follow Me after Call Forwarding No Answer.

How to set up One Number Follow Me after Call Forwarding No Answer ?

The Personal Options of the One Number Follow Me after Call Forwarding No Answer combines the setting procedures for Call Forwarding and One Number Follow Me. Please refer to the description for setting Call Forwarding and One Number Follow Me.

3.9.2 Call Recording

Call Recording allows users to specify a designated mailbox for saving a call recorded.

How to enter Call Recording ? go to Personal Options , select “ Call Recording ”.

How to enter Call Recording ?

go to Personal Options, select “Call Recording”.

How to set up Call Recording ?

To set up your mailbox preference for Call Recording, you can

  • 1. select “My Own Voice Mailbox” to save call conversation to your own mailbox.

Or

  • 2. select “Other Voice Mailbox” to save call conversation to a mailbox other than yours.

If you select “Other Voice Mailbox”, and check “Save to my own voice mailbox as well”, a call conversation will be save to the preset mailbox and your mailbox simultaneously.

  • 3. When done, click “Submit”.

3.9.3 Check Message

The setting defined here is used to let system automatically perform mail status checking for you. You can set up a time interval and activate it to let the system check your e-mail,

voice mail and fax mail periodically. If you enable this function, whenever there is a new mail received on the checking time, the User Console’s main screen will automatically pop up and show the number of new messages received in red color.

How to enter Check Message ? To access Check Message setting screen, you have to go

How to enter Check Message ?

To access Check Message setting screen, you have to

go to Personal Options, select “Check Message”.

How to enter Check Message ? To access Check Message setting screen, you have to go

How to activate Check Message ?

To set up a time interval for system to automatically check mail status for you, you should

  • 1. click the radio button “On”.

  • 2. enter the time interval(ranging from 1 minute to 1,449 minutes).

  • 3. click “Submit’ to activate the setting.

To check message instantly, you can

click button “Check Maildisplayed on the User Console’s main screen.

How to deactivate Check Message ?

To deactivate the Check Message feature, you have to

  • 1. click the radio button “Off”.

2.

click “Submit” to activate the setting.

2. click “ Submit ” to activate the setting. 3.9.4 Auto Logout If you enable this

3.9.4 Auto Logout

If you enable this feature, and when the User Console is idled for the time set here, the

User Console will automatically logout from the system.

2. click “ Submit ” to activate the setting. 3.9.4 Auto Logout If you enable this

How to enter Auto Logout ?

To access Auto Logout setup screen, you have to

go to Personal Options, select “Auto Logout”.

How to activate Auto Logout ? To activate Auto Logout feature, you should

  • 4. click the radio button “On”.

  • 5. enter the time duration for system to perform Auto Logout.

  • 6. click “Submit’ to activate the setting.

How to deactivate Check Message ? To deactivate the Auto Logout feature, you should

  • 3. click the radio button “Off”.

3.9.5

Customized Ringer Tone

User Console allows you to customize ringer tone.

3.9.5 Customized Ringer Tone User Console allows you to customize ringer tone. How to access Customized

How to access Customized Ringer Tone ? To access Customized Ringer Tone feature, you have to go to Personal Options, select “Auto Logout”.

How to activate Customized Ringer Tone?

To activate Customized Ringer Tone feature, you should select “Enableto bring out the folder “Media” to select a desired wave file to be the source of ringer tone.

How to deactivate Customized Ringer Tone ? To deactivate the Customized Ringer Tone feature, you should select “Enable”.

Note:

To use customized ringer tone, you must login User Console and the computer must have

sound card and speaker installed.

  • 3.9.6 Identity Setting

The function of Identity Setting allows you to switch among Normal Extension, Virtual Extension and IP Phone Extension after you already login the User Console.

How to enter Identity Setting ? To access Identity Setting, you have to go to Personal

How to enter Identity Setting ?

To access Identity Setting, you have to

go to Personal Options to select “Identity Setting”.

How to set up Identity Setting ?

To change extension Identity, you have to click a radio button to select a desired extension

identity.

  • 1. if your analog telephone set is physically wired to an extension port and you want to login as a normal extension, select “Normal”.

  • 2. select “Allocate Physical Line” if your extension number is a virtual extension and you want to use the virtual extension as a normal extension. To allocate a physical extension line, pull down the menu and select an extension number.

  • 3. if you want login as a virtual extension, select “Virtual Extension”.

  • 4. if you want to use IP Phone, select “IP Phone” and you may further select to automatically launch Soft Phone with User Console.

  • 5. when completing extension identity selection, click “Submit”.

  • 6. You will be asked to re-login User Console, click “Yes” and launch the User Console again.

3.9.7 Message Notification

If a caller leaves a new message in your voice mailbox, the system will notify you by calling

an extension number, phone number, mobile phone number or pager number you preset for message notification. You can select not to receive notification or to receive notification for all messages, or to receive notification for urgent messages only. Besides, you can setup a schedule for the system to perform this function.

Message Notification Fieldname Description Message You can select not to receive notification or to receive None

Message Notification

Fieldname

Description

Message

You can select not to receive notification or to receive

None

notification for all messages, or to receive notification for urgent messages only. If you do not want to receive any notification, you can

Urgent Messages Only

select this item. When None is selected, the message notification function will be disabled. If you want to receive notification for new urgent

All Messages

messages only, you can select this item. When Urgent Messages Only is selected, the system will perform the message notification function only when the message received is marked as urgent. If you want to receive a notification for every new message

Schedule

received, you can select this item. When All Messages is selected, the system will perform the message notification function whenever there is a new message received. There are four options for scheduling Message Notification, i.e. Always, Business Hours Only, Non-Business Hours Only and Based on the Schedule.

Always

Business Hours Only

Non-Business Only

Based on the Schedule

Message Notification Calling Number

Answer Detection

for Pager Number

Detect Pager Tone

Voice Prompt

If you want the system to immediately perform message notification whenever there is a new message received, select this item. If you want the system to perform message notification within the business hours only, select this item. You can select the radio button and then click on Business Hours to bring up the Business Hours setting screen to define your personal business hours. If you want the system to perform message notification in the non-business hours only, select this item. You can select the radio button and then click on Business Hours to bring up the Business Hours setting screen to define your personal business hours. If you want the system to perform message notification in accordance with the schedule defined by yourself, select this item. You can select the radio button and then click on Schedule To set up your personal schedule.

Up to 5 calling numbers can be assigned for Message Notification. The calling number(s) can be any combination of the extension number, phone number, mobile phone number and pager number. If the first calling number is unable to reach you, the system will find the next calling number to deliver the notification and keep continuing this process until one of the calling number to be reached. In the event that all calling numbers are not reachable, the system may, according to the sending interval and retrying times defined in the system, conduct a second round of message notification. If your calling number is assigned to Pager No., you have to select an answer detection type for system to properly send the digit string you entered. Let system send the number entered in the digit string after detecting a pager tone sending from pager service company. Let system send the digit string after detecting a voice prompt sending from the pager service company.

Delay in Seconds

Digit String

Let system delay a few seconds before sending the digit string. The timing for delay is ranging from 1 second to 9 seconds. If you select the Pager Number for notification, you have to define the answer detection for the operation. The default is Detect Pager Tone. It should be noted that the digit string is a string that usually adds * or # before/after the number you want to leave to your pager. In the US, the digit string usually follows the pattern of Call Back No. + # while in some other countries, the digit string usually comprises two # keys and the call back number placed in between (e.g. *1234567* or #1234567#). You should consult your pager service provider to obtain the rules for entering digit string. The length of the digit string is up to 50 digits.

How to enter Message Notification ?

To enter Message Notification, you should

go to Personal Options to select Message Notification.

How to set up Message Notification ?

To set up message notification, you should

  • 1. decide a message type for notification.

  • 2. set up a schedule for when the message notification is to be performed.

  • 3. check the box to the left before you enter the calling number for message notification.

  • 4. select a calling number ’s type and enter the calling number.

  • 5. if your calling number is a pager number, you have to select an answer detection type.

  • 6. enter the number(i.e. the digit string) you want to send to the your pager.

  • 7. click “OK”.

Note:

  • 1. If the password entered to access personal voice mailbox is correct, the notification is concluded as successful.

  • 2. The system will sequentially notify you by calling the calling numbers from calling number 1 to calling number 5. If the system fails to notify you by the first calling number, then the second calling number will be dialed and so on.

  • 3. Interval of Message Notification and Retry Times of Message Notification are two system parameters. The setting of these two parameters will influence how the message notification to be performed. The value for these two parameters can be configured from Configure & Tools.

Interval of Message Notification determines the time interval for the system to

re-perform Message Notification when a cycle of message notification is failed. If the system has executed all activated calling numbers for sending a notification, then it is regarded the system has completed “a cycle” of message notification. Retry Times of Message Notification determines the frequency for the system to execute the message notification.

3.9.8 Message Playing Sequence

You can set up the rules for the system to play voice message saved in your personal

voice mailbox.

3. Interval of Message Notification and Retry Times of Message Notification are two system parameters. The

Message Playing Sequence

Subject

Description

New Messages

The message received that has not been listened is

Saved Messages

regarded as a new message. The message received that has been listened and not

First In First Out Last In First Out Urgent Always First

deleted is regarded as a saved message. The message received earliest will be played first. The message received latest will be played first. Under the rule for First in First Out and Last in First Out, the urgent message will be played first.

How to enter Message Playing Sequence

To access Message Playing Sequence, you have to

go to Personal Options to select Message Playing Sequence.

How to set up Message Playing Sequence ?

To set up Message Playing Sequence, you should do the following steps for both new message and saved message.

  • 1. select a playing sequence type you want for both new and saved messages.

  • 2. Under the rule for First in First Out and Last in First Out, if you want to let urgent message to be played first, then you have to check the box of Urgent Always First.

  • 3. click “Submit” to activate the setting.

Note :

Default setting for message playing sequence is Last in First Out.

3.9.9 Screen Pop Up

Whenever the system receives a call or a new message/mail, the User Console will automatically pop up on the desktop. If you do not want the system to pop up the screens for the newly received messages, you can select Disable Screen Popup.

To set up Message Playing Sequence, you should do the following steps for both new message

How to access Screen Pop Up ? To access Screen Pop Up feature, you have to go to Personal Options, select “Auto Logout”.

How to activate Screen Pop Up ? To activate Screen Pop Up feature, you should select Enable.

How to deactivate Screen Pop Up ? To deactivate the Screen Pop Up feature, you should select Disable.

3.10 User Console Operation Tips

General Rules:

If you want to use a headset device and computer mouse to control phone operation on

User Console, follow the instructions below to switch to headset operation mode.

  • 1. Login User Console.

  • 2. Lift up your handset or press the Hands Free Dialer/ Speaker button on your phone set.

  • 3. Click “Disconnect” on the main screen of the User Console.

  • 4. Now, you can use computer mouse to control your phone operation on the User Console.

What Can a Double-Click Do:

  • 1. You can double-click on any of the records that are displayed in the Speed Dial-System, Speed Dial-Station, Caller ID History List and Extension Status to make a call.

  • 2. You can double-click on any of the records that are displayed in the Connect Status, Park List to answer the phone.

What Can a Right-Click Do:

  • 1. You can right-click on any of the records that are displayed in the Caller ID History List to delete the record one by one or delete all records at one time.

  • 2. You can right-click on any of the records that are displayed in the Extension Status to do Transfer, Leave Message Directly, Remote Park, Barge In, Barge In Whisper, Barge In Record and Enable Move Top.

Others:

You can sort the records displayed in the Speed Dial-System, Speed Dial-Station, Connect Status, Caller ID History List, Park List, Extension Status and Trunk Status by clicking on any of the column's titles.

Remember to replace your handset or press the Hands Free Dialer/ Speaker button again, when you logout the User Console.

  • 3.10.1 How to enter telephone number in the Last Dialed Number List

To enter a telephone number, you can

place your cursor in the Last Dialed Number List , and enter a telephone number by

using your computer ’s keyboard.

  • 3.10.2 How to use User Console to make a call

To make a call, you can

double-click on any of the records listed in the Speed Dial-System, Speed Dial-Station, Extension Status and the Caller ID History list.

Or

click an extension number in the Extension Status, and then click button “Dial” or press “Enter” from your computer keyboard.

Or

enter/select a phone number in the Last Dialed Number List, then click button “Dialor press “Enter” from your computer keyboard. You have to follow the dialing rules listed in the table below:

Dialing Rules for Entering Telephone No. in the Last Dialed Number List.

Trunk Access Mode

Calls to Outside Line Number

Calls to Extension

Call Transfer to Outside Line Number

 

Enter telephone

Enter # followed by

Enter trunk access

Auto

number directly

extension number

code (e.g. 9), followed

 

Enter trunk access

Enter extension

by telephone number Enter trunk access

Manual

code (e.g. 9), followed by telephone number

number directly

code (e.g. 9), followed by telephone number

  • 3.10.3 How to answer a call

To answer a call, you can double-click on any of the records displayed in the Connect Status.

  • 3.10.4 How to disconnect a call

To disconnect a call, you can

click “Disconnect” directly.

  • 3.10.5 How to answer a second call when you are on a phone

If your Call Management is set to “Call Waiting”, when there is a call (the second call) reaching you while you are on another call, you can

double-click on the second call to answer it and the system will automatically park the active call(i.e. the first call) to your extension; you can see the first call being marked ”Parked” in Connect Status.

  • 3.10.6 How to answer a call for your colleagues

To answer a call ringing on a colleague’s extension, you can

click “System Pick Up”.

Or

double-click on your colleague’s extension number from “Extension Status”.

  • 3.10.7 How to park a call to your extension

To park a call to your extension, you can

click “Local Park” directly.

Or

If a second call is reaching you while you are on another call, you can double-click on the second call and the original call will be parked to your extension.

  • 3.10.8 How to reconnect with a call parked at your extension

To reconnect with a call parked at your extension, you can

click “System Park” directly.

or

double-click the call displayed in the “Connect Status” directly.

  • 3.10.9 How to park a call to the system

To park a call to the system, you can

click “System Park” directly

Note:

The call that is being parked to system will be displayed in the Park List. You can find

the Park List by accessing menu “Service” > Park List”. If the park is not succeeded, you have to click on Flash to reconnect to the caller.

  • 3.10.10 How to reconnect with a call parked at system To reconnect with a call parked at the system, you can

double-click the call displayed in the “Connect Status” directly.

Or

double-click the call displayed in the “Park List” directly.

  • 3.10.11 How to park a call to a remote extension To park a call to another extension, you can

    • 1. access menu “Service> Extension Status”.

    • 2. select an extension number in the “Extension Status” and make a right-click to bring up a menu that enables you to do “Transfer”, “Leave Message Directly”, “Remote Park” and “Enable Move Top”; select “Remote Park”.

Note:

The call being parked by “Remote Park” will be displayed in the “Park List”, and the

user of the remote extension will see “Incoming” to be displayed in “Connect Status”.

  • 3.10.12 How to reconnect with a call being parked at a remote extension To reconnect with a call that is parked at a remote extension, you can

    • 1. access menu “Service> Park List”,

3.10.13

How to do overhead paging

To make overhead paging, you can

  • 1. click “Overhead Paging”.

  • 2. speak into your handset or microphone.

  • 3. click “Disconnect” when finished.

  • 3.10.14 How to transfer a call to an extension To transfer a call to an extension, you can click “Transfer” to select a target extension number displayed in the “Extension Status”; the selected extension number will be displayed in the “Last Dialed Number List”.

Or

enter a target extension number in the “Last Dialed Number List”, and press “from your computer keyboard.

Or

select a target extension number in the “Extension Status” and make a right-click to bring up a menu that enables you to do “Transfer”, “Leave Message Directly”, Remote Park” and “Enable Move Top”; select “Transfer”.

  • 3.10.15 How to transfer a caller to leave messages in a designated mailbox directly To directly transfer a caller to leave messages in a designated mailbox, you can

select a target extension number from “Extension Status”, and make a right-click to bring up a menu that enables you to do “Transfer”, “Leave Message Directly”, Remote Park” and “Enable Move Top”; select “Leave Message Directly.

  • 3.10.16 How to leave messages in a designated mailbox directly To directly leave messages in a designated mailbox, you can select a target extension number from “Extension Status”, and make a right-click to bring up a menu that enables you to do “Transfer”, “Leave Message Directly”, Remote Park” and “Enable Move Top”; select “Leave Message Directly.

  • 3.10.17 How to transfer a caller to personal mailbox access service To transfer a caller to personal mailbox access service, you can

click “Transfer to Personal VM”.

  • 3.10.18 How to listen to voice mails To listen to a voice mail, you can click “Listen to Voice Mail” without having to enter extension number and password.

Or

  • 1. enter “#” in the “Last Dialed Number List”, and click “Dial” or press “Enter” on computer ’s keyboard. If your extension’s trunk access mode is set to “Auto Trunk Access”, you should press “##”, and click “Dial” or press “Enter” on computer ’s keyboard.

  • 2. follow the voice prompt to enter mailbox number and password.

  • 3.10.19 How to transfer an incoming call to outside line number To transfer an incoming call to external, you can

    • 1. click “Transfer”.

    • 2. enter trunk access code, followed by the outside line number in the box brought out by “Transfer”.

    • 3. Press “Enter” on computer ’s keyboard, and wait for connection.

    • 4. When the third party answers your call, click “Trunk Transfer”.

    • 5. click “Disconnect” and the incoming call will get connection with the outside line number.

  • 3.10.20 How to invite a third extension to form a conference while you are on a call While you are on a call, to invite a third extension party to form/join a conference, you can

    • 1. select a third party's extension number in the “Extension List”.

    • 2. Wait for answer.

    • 3. When the third party answers your call, click “Join” to bring the party into the conference and you will see “conference” is marked in the “Connect Status”.

  • Or

    • 1. click “Transfer”.

    • 2. enter a third party’s extension number in the box brought out by “Transfer”.

    • 3. Wait for connection.

    • 4. When the third party answers your call, click “Join” to bring the party into the conference and you will see “conference” is marked in the “Connect Status”.

    • 5. The default number of max. conference member for each conference is 6-way. You can repeat the above steps to bring three more persons to join your conference.

    Note:

    The conference group you are joining in will be displayed in the “Trunk Status” or

    Extension Status”. The maximum conference member allowed for each conference group is 16.

    • 3.10.21 How to make a conference call with external parties While you are on a call, to invite an external party to form/join a conference, you can

    7.

    enter trunk access code, followed by the third party’s telephone number in the box brought out by “Transfer”.

    • 8. Press “Enter” on computer ’s keyboard, and wait for connection.

    • 9. When the third party answers your call, click “Join” to bring the party into the conference and you will see “conference