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Vendor

Alcatel

ZTE

Motorola

Huawei
Alarm Name
N7 [35] ASL-REP [4]
N7 [35] INC-REP [3]
N7 [35] LNK-REP [0]
N7 [35] MSC-DEGRADED [7]
N7 [35] MSC-REP [6]
N7 [35] RTE-REP [2]
N7 [35] RMH-REP [5]
Hardware Platform Alarm(20401)\MTP2 link reception overload(198066009)
Hardware Platform Alarm(20401)\MTP2 link sending overload(198066008)
Hardware Platform Alarm(20401)\MTP3 cluster inaccessible(198066012)
Hardware Platform Alarm(20401)\MTP3 link congestion(198066013)
Hardware Platform Alarm(20401)\MTP3 link unavailable(198066011)
Hardware Platform Alarm(20401)\MTP3 Signalling Point Inaccessible(198066010)
Hardware Platform Alarm(20401)\M3UA Signalling Point Inaccessible(198066014)
Hardware Platform Alarm(20401)\SCCP subsystem unavailable(198066005)
Hardware Platform Alarm(20401)\Association link broken(198066019)
GSM(20415)\MSC overload control alarm at FUC mode(198087344)
GSM(20415)\MSC overload control alarm at SYS mode(198087347)
Hardware Platform Alarm(20401)\Association congestion(198066018)
[0] Signalling Link Failure
[3] Link Traffic Too High
Call Processing Failure - BSS Detected BSSAP Down
Link Disconnected
M3UA Destination Entity Inaccessible--21553
M3UA Destination Entity Route Unavailable--21552
M3UA Link Fault--21551
Path Fault--21581
SCCP Subsystem Prohibited--21521
SCTP Link Congestion--21542
SCTP Link Fault--21541
MTP3 DSP Congestion--21502
MTP3 DSP Inaccessible--21503
MTP3 Signaling Link Congestion--21501
MTP3 Signaling Link Faulty--21506
MTP3 Signaling Link Set Unavailable--21505
MTP3 Signaling Route Inaccessible--21504
MTP3 Link Set Broken--40007
MTP3B Link Set Broken--40008
ALM-21345 Ethernet Link Fault
Impact Category Remarks
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity All Sites Down of a BSC
BSC Connectivity XBL Down - Media Outages to be Reported by NOC Core FM
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
BSC Connectivity
Vendor Alarm Name
ZTE The link between the Server and the NE Agent is broken (1015)
Communication Failure Between NE and EMS -- 20738
Huawei
NE Is Disconnected
Motorola x25CircuitDown[3003]
OMC-BSC Link Failure : first link down
OMC-BSC Link Failure : second link down
Alcatel OMC-BSC Link Failure : BSC unreachable
GLOBAL-BSC [47] MLPPP-FAILURE [17]
GLOBAL-BSC [47] MLPPP-PARTIAL-FAILURE [18]
Impact Category
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
Vendor Alarm Name Impact Category
GSM Cell out of Service -- 21801 Sector Down
Huawei OML Fault--21807 Site Down
LAPD OML Fault --21807 Site Down
[0]Last RSL Link Failure Site Down
Motorola
Cell Radio Timeslot Capacity Loss Site Down
Site Abis control link broken(198087337) Site Down
ZTE
Cell interruption Alarm(198087342) Site Down
Alcatel CELL [43] LOSS-OF-ALL-CHAN [3] Site/Sector Down
Vendor Alarm Name Impact Category
[30059] noCallsOnCell Zero Calls
Motorola
[30058] callSuccessRateBelowThreshold Zero Calls
Huawei Zero Call40926 Zero Calls
Zero Originating Calls Zero Calls
Alcatel Zero Terminating Calls Zero Calls
Zero Call Zero Calls
Vendor Alarm Name
BSC-EXTENAL [50] External Temperature [3]
BSC-EXTENAL [50] External Temperature
BSC-EXTENAL [50] Fire Alarm
BSC-EXTENAL [50] Fire Alarm [7]
BSC-EXTENAL [50] Low Voltage
BSC-EXTENAL [50] Low Voltage [4]
Alcatel BSC-EXTENAL [50] Low Voltage for Rectifier-2
BSC-EXTENAL [50] Rectifier Major
BSC-EXTENAL [50] Rectifier Major [6]
BSC-EXTENAL [50] Rectifier Major for Rectifier-2
BSC-EXTENAL [50] Rectifier Minor
BSC-EXTENAL [50] Rectifier Minor [8]
BSC-EXTENAL [50] Rectifier Minor for Rectifier-2
BSC GENSET ON (17)
BSC SURGE AREST FAIL (18)
BSC HIGH TEMPERATURE (19)
BSC LOW VOLTAGE (20)
Motorola
BSC INTRUDER (21)
BSC RECTIFIER MAJOR (22)
BSC FIRE (23)
BSC RECTIFIER MINOR (24)
Impact Category
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
BSC EAS
Vendor Alarm Name
BTS-EXTENAL [9] External Temperature [89]
BTS-EXTENAL [9] Fire Alarm [86]
Alcatel BTS-EXTENAL [9] Low Voltage [90]
BTS-EXTENAL [9] Low Voltage (Outdoor) [95]
BTS-EXTENAL [9] Rectifier Major [91]
Fire Alarm3826
Fire Alarm2368
Fire Alarm6404
Fire 3826
Fire Alarm65396
Fire Alarm65095
High Temperature65034
High Temperature65402
High Temperature65087
High Temperature65388
Low Battery Voltage-- 65390
Low Battery Voltage-- 65404
Huawei
Low Voltage65089
Low Voltage65035
Low Voltage65103
Multiple Rectifier Failure-- 65037
Multiple Rectifier Failure-- 65093
Multiple Rectifier Failure-- 65094
High Temperature50005
High Temperature50003
High Temperature50004
Low Voltage-- 50007
Low Voltage-- 50006
Low Voltage-- 50008
RECTIFIER MAJOR(198092555)
LOW VOLTAGE(198092553)
GENSET ON(198092550)
SURGE ARRESTOR FAILURE(198092551)
ZTE
AIR CONDITIONER ALARM(198092552)
INTRUDER(198092554)
FIRE(198092556)
RECTIFIER MINOR(198092557)
GENSET ON (1)
SURGE ARRESTOR FAILURE (2)
AIR CONDITIONER ALARM (3)
LOW VOLTAGE (4)
INTRUDER (5)
RECTIFIER MAJOR (6)
FIRE (7)

Motorola
RECTIFIER MINOR (8)
Motorola
Hub BTS GENSET ON (9)
Hub BTS SURGE AREST FAIL (10)
Hub BTS HIGH TEMPERATURE (11)
Hub BTS LOW VOLTAGE (12)
Hub BTS INTRUDER (13)
Hub BTS RECTIFIER MAJOR (14)
Hub BTS FIRE (15)
Hub BTS M/W RECT MAJ (16)
Impact Category
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
BTS EAS
Escalation Time Scales - Manu
Intimation Time -
Incident Type Site Priority Modified (Phone / Recipients
Email)
Single BTS Down Hub N/A OAN
Single BTS Down Platinum 30 OAN
Single BTS Down Silver N/A OAN

Hop / Multiple BTS


N/A 20 OAN
Down

EAS BTS N/A N/A OAN


EAS BSC BSC 25 OAN

Connectivity BSC 15 OAN

OML Connectivity
Visibility BSC N/A Team, OAN, L-2, NOC
Core FM
QoS Multiple Sites N/A L-2 ; OAN
Escalation Time Scales - Manual

Reporting Exceptions

--
* No intimation to be given in case site gets restored before intimation time.
* Not to be reported to OAN in case manual reporting is in progress.
--
* No intimation to be given in case site gets restored before intimation time.
* Multiple Sites Outage to be reported if atleast 10 X BTS Sites of the same BSC are down at the same
time.
--
* No intimation to be given in case alarm gets cleared before intimation time.

* No intimation to be given if connectivity gets restored before intimation time.


* Connectivity Outage having an Impact on atleast 50 % of the BSC Connectivity Outage to be reported.
* Connectivity Fluctuation to be reported once in case it appears two times persisting atleast for 05 Mins
on each instance, having an impact on at least 50 % BSC Connectivity and No bad weather intimation is
received from OAN. Restoration to be intimated to OAN once fluctuation is over.
* In case of BSC visibility loss; BSC connectivity status verification to be provided by NOC Core FM in 5
Mins.

* Action Items depend upon actual scenario.

* To be handed over to performance management team.


Escalation Time Scales - OSS
Incident Type Site Priority Modified Time Mail Intimation
Partial Site Down Hub 25 5
Single BTS Down Hub 20 5
Partial Site Down Platinum 20 5
Single BTS Down Platinum 20 5
Partial Site Down Silver 30 5
Single BTS Down Silver 30 5
Hop / Multiple BTS Down N/A 5 5
Low Voltage/Rect. Major Hub 20 5
Temperature/AC Hub 60 5
Low Voltage/Rect. Major Platinum 31 5
Temperature/AC Platinum 90 5
Low Voltage/Rect. Major Silver 76 5
Temperature/AC Silver 180 5
All Alarms BSC 10 5
ales - OSS
2nd Escalation 3rd Escalation MTTR
60 - -
60 - 240
60 - -
60 - 240
60 - -
60 - 240
15 60 240
30 - -
30 - -
30 - -
30 - -
30 - -
30 - -
15 60 240