Total Cleaning & Restoration Services

Phone 1300 793 414

• Carpet Steam Cleaning • Water Damage Restoration • Upholstery - Fabric Cleaning • Tile & Grout Cleaning • Graffiti Removal

Commercial & Domestic

24 Hour Emergency Service

1300 793 414

The Solution is simple
correspondence: po box 194 niddrie vic 3042 telephone: 1300 793 414 facsimile: (03) 9331 6915 email: info@tdpproperty.com.au website: www.tdpproperty.com.au abn: 49 948996 477

1300 793 414

Company Profile
Located in Melbourne TDP Property Solutions (TDP) is a team of carpet care professionals, setting the standard of service excellence for all your building and facility maintenance requirements. Our demonstrated processes support increased productivity, reduction of costs and disruption to your business. Operating 24 hours per day, 365 days per year throughout Victoria, TDP provides the economical solution to effectively manage ongoing carpet cleaning maintenance and emergency secures. We don’t assume “one process fits all” as corporate size, structure and objectives illustrate the need for flexibility and innovation, to accommodate the unique requirements of our clients. Our experienced staff will work with you to establish a proactive business partnership, streamlining workflow procedures to align with your service charter, policy, reporting and administration requirements. Our Principles are simple • • • • • Understand our clients business to develop supporting working strategies Implement service agreements to maintain service excellence Develop and implement best practice solutions Maintain quality assurance processes Ensure compliance with governing codes, standards, safety, environmental and hazard management requirements TDP combines industry experience and expertise, maintaining the innovation and resources to emerge as your service provider of choice. Whether servicing an emergency secure, ongoing maintenance or a comprehensive project, TDP provides a peace of mind solution that maintains the integrity of your valuable assets.

who is tdp?

The Solution is simple
correspondence: po box 194 niddrie vic 3042 telephone: 1300 793 414 facsimile: (03) 9331 6915 email: info@tdpproperty.com.au website: www.tdpproperty.com.au abn: 49 948996 477

Service & Expertise
Reactive Maintenance Specialising in commercial works, you can be assured to receive an exclusive service that saves you time and money. Our streamlined administration processes will allow you to receive comprehensive reports, obligation free written quotes, and eliminate costly multiple cheque processing. TDP’s carpet cleaners will provide you with a fast and efficient quality solution for all your reactive maintenance and repair requirements. TDP will see you onsite, on time, every time. After Hours and Emergency Services Responding to after hours or emergency secures requires considerable expertise to ensure property safety, and the prevention of further damage. TDP recognises the importance of responding promptly to secures, resulting from storm activity, burst pipes, flooding or unlawful damage. TDP is on call 24 hours a day, 365 days a year. Regardless of the hour, your call will be answered by a friendly, qualified team member. Your job will be monitored at all times through to completion, ensuring the safety and security of your property. Coverage TDP’s carpet cleaners service the Melbourne metropolitan and surrounding areas. To extend to full Statewide coverage, TDP’s resources include an extensive database of qualified professionals servicing regional Victoria. TDP implements service agreements with regional contractors to ensure service, quality and pricing remains consistent to the standards our clients have come to expect in the metropolitan areas.

it’s what we do

The Solution is simple
correspondence: po box 194 niddrie vic 3042 telephone: 1300 793 414 facsimile: (03) 9331 6915 email: info@tdpproperty.com.au website: www.tdpproperty.com.au abn: 49 948996 477

1300 793 414

Administration
Client Service Level Agreements TDP’s Client Service Level Agreements (CSLA) provides the foundation to ensure mutual clarity of acceptable processes, expectations and guidelines for both you and TDP. The CSLA’s are developed in consultation with you and can be amended as necessary, to support the best work practises for your requirements.

peace of mind

The basis of a CSLA will comprise the following: • Reporting Report variables and scheduling can be defined by you, keeping you in control and informed of your active workflow at all times. Reports can be dispatched via telephone, fax and email. • Workflow Priority Prevents misinterpreting the urgency of your work or quotation request; outlines response times and provides accurate key performance indicators (KPI’s) of your workflow. The following is a practical example: • • • • Priority 1 = Attendance required within 2 hours Priority 2 = Attendance required the same day Priority 3 = Attendance required within 48 hours Priority 4 = Attendance required within 72 hours Note: On receipt of the work request, TDP will contact the site to advise the schedule.

The Solution is simple
correspondence: po box 194 niddrie vic 3042 telephone: 1300 793 414 facsimile: (03) 9331 6915 email: info@tdpproperty.com.au website: www.tdpproperty.com.au abn: 49 948996 477

1300 793 414

Occupational Health & Safety
• Procedures Predefine the scope of operation for your business; implement approval processes and eliminate the risk of unauthorised works and expenditure. • Invoicing Structure Ensure that our invoices have the correct information and data breakdown you require. • Query Resolution Query resolution and negotiation processes are pre-defined, ensuring positive outcomes to potential queries. Workplace Safety Workplace health and safety is everyone’s responsibility. TDP implements stringent Occupational Health & Safety practices, aiming to ensure safe working environments, prevent injury, and eliminate fatalities. TDP is pro-active in its approach to: • • • Promote and secure workplace health and safety Reduce, eliminate, and control hazards Encourage co-operation and consultation between employees, contractors and associations • Promote occupational health and safety education and raise awareness All work undertaken by TDP will be accompanied with a Job Safety & Environmental Analysis (JSEA) and/or Safety Work Method Statement (SWMS) forms, to be signed by the onsite contact.

safety first

The Solution is simple
correspondence: po box 194 niddrie vic 3042 telephone: 1300 793 414 facsimile: (03) 9331 6915 email: info@tdpproperty.com.au website: www.tdpproperty.com.au abn: 49 948996 477

1300 793 414

Trades
The following is a sample of services supplied and managed by TDP Property Solutions: • • • • • • Carpet Steam Cleaning Upholstery and Fabric Cleaning Water Damage Restoration Carpet Repairs and Re-Installation Carpet Colour Repair Drapery and Curtain Cleaning Leather Cleaning Odour Control Tile and Grout Cleaning General Cleaning Handyman Services Fire and Smoke Restoration Graffiti Removal Stain Removal Complete Carpet Dying

professionals

• • • • • • • • •

The Solution is simple
correspondence: po box 194 niddrie vic 3042 telephone: 1300 793 414 facsimile: (03) 9331 6915 email: info@tdpproperty.com.au website: www.tdpproperty.com.au abn: 49 948996 477

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