Professional Documents
Culture Documents
lsretail.com/customers/devyani-international-limited/
Devyani International Limited (DIL) is the fastest growing company in the Indian retail Food & Beverage sector,
with presence in 9 countries cutting across the Indian subcontinent, Nepal and Nigeria. Devyani International
Limited currently has 300+ outlets of Pizza Hut, KFC, Costa, Vaango, Swensens, and many other brands.
DILs multi-format business includes quick service restaurants, fine dining, home delivery, catering and airport
food courts.
All outlets were managed in silos; compilation, collection or replication of data throughout the outlets and
HO was a nightmare.
Manual data had to be collected from each location and then brought to the head office for consolidation etc.
Huge amounts of time were spent moving things to the next level this made it impossible to calculate ROI
Extra manpower and coordination were needed to report daily sales and consumption
In the absence of an integrated system, promotional schemes had to be manually installed at each outlet
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Success running 1300 POS terminals on LS Nav Hospitality
To manage the diverse needs of its business, DIL considered various alternative solutions. After a detailed
evaluation process, the company decided on LS Nav Hospitality with an LS Retail partner in India, Dynamic
Vertical Solutions (DVS) in April 2008. The implementation started in Costa Coffee retail outlets, followed by
Pizza Hut stores in August 2008; KFC Stores were next up. By February 2009, the system was rolled out in all of
the 130 stores and 500 POS terminals at the Pizza Hut call center and head office in Delhi.
The Sales reports along with tax calculations are generated on a daily basis for all stores and are replicated in
the head office in 30-40 minutes. Earlier this operation took days with lots of man-power to manually combine
data from separate systems and then calculate sales figures each month
Today, the Pizza Hut call center successfully manages all Pizza Hut outlets in India for home delivery service.
The Call Center operations and communications with the stores have been successfully managed through LS
Nav Hospitality resulting in exceptional customer service and satisfaction.
210 agents taking orders from all Indian customers on a signle number of the whole of India
260,000 calls per month amounting INR 8000 million (US $13 million)
Orders punched in at call center are replicated to respective store server in range of 30-50 seconds
Status of KOT print, dispatch status and cash-out can be seen at call center
Online ordering was recently introduced successfully through Yum! India central order taking portal for
Pizza Hut
Average 600 orders per day entered in portal land at respective store
Most promising upcoming revenue model Low cost model as call center agent cost is not involved
Item masters, offers and promotions are created at HO and using Data Director are replicated to
call center and stores
Store receives the order and confirmation is sent back to call center
Order is dispatched from store and delivery confirmation is replicated to Call Center
Multitude of reports
"LS Nav Hospitality gives Devyani International Ltd. a complete and fully integrated business management
system to drive its operational changes. By streamlining the processes of their outlets, Devyani International
Ltd. can focus on successfully expanding its network to other cities across India."
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- Sukesh Gera , General Manager IT, India
Devyani International Limited
With LS Nav, DIL gets a multitude of specific business and forecasting reports including delivery
performance reports, delivery performance average, revenue distribution reports, and many more.
Integrates all Pizza Hut outlets with call center and head
office Consolidates sales data, helps in faster decisions and
ROI Ensures customer satisfaction and retention with quick
delivery Eliminates manual processes, saves person-hours
Central visibility of store wastage, inventory, collections for finance and SCM
Quick roll-out of complex business promotions/deals, price changes in all 400 Stores
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