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Luis Henrique Borges

499 North 200 West # 8


Bountiful, UT, 84010
borges.lh@gmail.com
(385) 528 4045
LinkedIn: linkedin.com/in/luis-henrique-borges-0aba6669/

Summary of Qualification

Self-motivated, customer satisfaction oriented professional with 6 years of experience in the sales field. Top 3 customer
service agent out of 15 agents having achieved 100% of customer satisfaction rate for 6 consecutive months.
Communication and empathy are skills that help me to build a strong customer relations.

Skills

Self-Motivated Goal-Oriented
Customer Service skills Talented communicator
Quick learner Microsoft Office (Word, Excel, and Power Point)

Work Experience

Customer Service Representative, Global Service Center LDS, Salt Lake City, Utah, Sep 2015 Apr 2016
Processed all the purchase Orders from the customers with 24hrs
Supported customers in the U.S, Canada and Brazil helping them to place their orders avoiding future errors
Solved problems with wrong shipment minimalizing the impact for the customer while saving money for the
company.
Guided customers over the phone and email about how to place an order through the companys web page

Intern Seller, Sandvik Mining and Construction, Horizonte, Brazil, Mar 2012 Jul 2014
Prepared commercial proposals focusing on the outcome of the proposal by following up with the client within
48hrs
Built presentations for the Vice President of Sales reporting our achievements and the forecast for next month
Managed accounts of huge customers that represented 70 % of the revenue of the company
Earned bonus at the end of the year by doubling the Goal that was 2 million for my area

Full-Time Missionary, Church of Jesus Christ of Latter-day Saints, Santa Maria, Brazil, 2008-2010
Managed a team of 24 people helping them to accomplish goals by providing motivational training
Experienced working with different people form varied backgrounds to solve problems and reach goals
Learned how to negotiate and handle difficult situations by seeking information and helping people

Education

AAS in Project Management and Professional Sales Certificate. Salt Lake City, UT
LDS Business College Anticipated Graduation Dec 2017

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