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Bycos Petroleum marketing team has taken up an initiative to arrange the

first ever training session under the leadership of Mr. Jahanzeb Khan. The
training session took place on 9th March 2017 and was aimed at inculcating
an environment to enhance the knowledge of retail managers and business
partners. The training session covered the following topics:

Customer Service
Fundamental concepts of lubricants
Environmental health safety at works and at retail outlets
Housekeeping

The objective of training session was to cover the vast array of topics
ranging from Customers service to HSSE. Mr. Jahanzeb Khan held a one day
intense training session that was divided into two major segments. He
walked our employees and business partners through a series of crucial
topics which aim to develop competencies and capabilities of our business
partners and retailers. Mr. Jahanzeb Khan then proceeded to explain the
company plans for the forthcoming years. The main objective of the session
was to provide training and coaching to our retailers and business partners
that will contribute towards an increase in the level of market
competitiveness of Byco.

The training session was also graced by Mr. Asad Siddiui, Mr.Fayyaz Ahemd
Khan and Mr. Mudaasir. Mr. Asad addressed the participants and his words
had a massive impact in building the moral of our business partners. This
effort was appreciated by all the retail managers as they were impressed by
the quality of knowledge imparted by Mr. Jahanzeb Khan. It was an
interactive training session with the participants where all the question and
concerns of the retail managers were addressed.

Byco will continue to conduct quality training programs across Pakistan in


future to prepare all our business partners including retailers and dealers
with the skills and knowledge they need to perform their roles with
confidence. This will result in a more efficient team that can implement best
practices to keep our business on the leading edge and fulfill Byco vison to
be a leading energy company through delivering the core business and
achieving sustainable productivity. These training sessions will also support
Byco values of conducting business and what it stands for as a company.
Team Byco also plans to celebrate Customer Service Day. The team plans to
visit all the station and retail sites to provide customer service. This will
serve as an initiative to improve our operations in the coming year. Byco
being the customer-oriented organization recognize the importance of
Customer Service Excellence. The Marketing team will carry out special
activities to highlight the importance of great customer experiences to the
success of the byco and reinforce a customer-focused culture. This will not
only Boost morale, motivation and teamwork but also raise company-wide
awareness of the importance of customer service