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iPhone 5c

G e tting Sta rte d

Welcome to the iPhone 5c Hardware Self-Paced Training.

This lesson is written for Apple iOS technicians and will prepare you to take and pass the timed, open-resource iOS Qualification Exam (9L0-
E06). This is lesson 6 of 7.

The content maps directly to the exam and covers the communication and triage skills required to evaluate, isolate and resolve a customer's iOS
device issues.

Lesson Objectives

This lesson covers:

What's new and how to identify model differences.


How to locate serial numbers.
Safety precautions for embedded batteries and glass.
ESD Precautions.
Cleaning tips and what is safe to use.
Troubleshooting iPhone 5c
Take Apart tools and tips.
Access additional resources.

Specifically, after this lesson, you should be able to:

Describe a given Apple product in terms of both its features (technical capabilities) and benefits
(advantage to the user).
Given a specified Apple product, describe the technical specifications and related technologies for
that product per Apple documentation.
Correctly demonstrate the proper and safe handling of batteries per Apple safety standards.
Use the correct tools, equipment and procedures to properly configure an ESD-compliant
workstation on which to complete service and repairs according to Apple procedural standards.
Given an isolated iPhone issue and a possible resolution, use Apple documentation, approved tools,
and service inventory to safely repair the hardware device.
Given a product-specific service repair, identify specialiazed tools, fixtures or procedures required
to service the product.
Given an Apple product, locate the serial number for that product.
Complete a visual/mechanical inspection of a given Apple product to determine the repair options
and warranty coverage of that product.

Audience Prerequisites Time Required You will need...

Technicians iOS 7 Training Approximately 30 no additional


minutes materials.

Ke y T e rms

Erase All Content and Settings


You can remove all settings and information from your iPhone, iPad, or iPod touch using
"Erase All Content and Settings" in Settings > General > Reset.
ESD
Electrostatic discharge.
Gyro
iPhone has a three-axis gyroscope (gyro). When paired with the accelerometer, it makes
iPhone capable of advanced motion sensing.
ICCID
Integrated Circuit Card Identifier.
IMEI
International Mobile Equipment Identity.
iOS
iOS is Apple's name for the operating system installed on Apple's mobile devices.
MEID
Mobile Equipment Identifier.
Recovery Mode
A special mode in the device allowing firmware restoration.
Reset
Reset is a method used to force quit the device.
Restore
A restore returns the device software to factory condition, providing a clean installation for
troubleshooting.
Recovery Mode
A special mode in the device allowing firmware restoration.
SIM
Subscriber Identity Module.

Sa fe ty

Ba tte ry Sa fe ty
iPhone 5c includes a lithium-polymer rechargeable battery. Avoid exposure to heat and open flame. Do not puncture, deform, crush, or
incinerate as exposure to ingredients contained within or their combustion products could be harmful. During a fire, the battery may emit
irritating and toxic gases and aerosols may be generated by thermal decomposition and combustion.

Wa rning

If the battery is dented, punctured, or otherwise damaged, do not remove battery from iPhone. Reassemble and replace
whole unit.

Do not reuse or reinstall a battery after it has been removed from iPhone.
For more information regarding battery safety, refer to Apple Support article OP24: Safely Handling Lithium Ion and Lithium
Polymer Batteries.

Broke n G la ss Ha nd ling
The front cover of iPhone 5c is made of glass. The back of iPhone 5c is made of plastic. The glass display could break if iPhone 5c is dropped
on a hard surface, receives a substantial impact, or is crushed, bent, or deformed. If the glass chips or cracks, do not attempt to remove the
broken glass. Follow these steps:

Wear gloves to protect yourself while handling iPhone.


Cover the broken glass with clear packing tape.
Refer to iPhone Visual/Mechanical Inspection (VMI) for repair options.

iP hone 5 c Ove rvie w


iPhone 5c

Ne w Fe a ture s Includ e the following:

iPhone 5c comes with a hardshell plastic body available in 5 colors:


Green
Blue
Yellow
Pink
White

iPhone 5c includes an A6 chip, 1080p HD video recording, an 8MP iSight


camera, and iOS 7.

Height: 4.90 inches (124.4 mm)


Width: 2.33 inches (59.2 mm)
Depth: 0.35 inch (8.97 mm)
Weight: 4.65 ounces (132 grams)
iPhone 5c is available in 16GB and 32GB.

For full technical specifications see: iPhone 5c Tech Specs

In the Box

iPhone 5c with iOS 7


Apple EarPods with Remote and Mic
Lightning to USB Cable
USB Power Adapter
Documentation

External buttons and controls are the same as iPhone 5.

Se ria l Numb e r

iPhone 5c serial number is available in the following locations:


The International Mobile Equipment Identity (IMEI) is etched on the back
housing.
With iPhone connected to a computer, in iTunes, click the Summary tab. The
iPhone serial number and phone number will display on screen.
If iPhone is not operational, the serial number can be found by removing the
display.
NOT E : The serial number is no longer on the SIM tray. The Integrated Circuit
Card Identifier (ICCID) is a unique serial number for a SIM card, not iPhone.

Syste m R e q uire me nts


Ma c:

Mac OS X v10.6.8 or later


iTunes 11.1 or later
Internet access required; broadband recommended; fees may apply
Apple ID required for some features

Wind ows:
Windows XP Home or Professional (SP3 or later), Windows Vista, Windows 7, Windows 8
iTunes 11.1 or later
Internet access required; broadband recommended; fees may apply
Apple ID required for some features

Op e ning the P a cka ge

1. Remove the tape around the seal of the outer box.


2. Open the top lid.
3. Remove the iPhone along with the sled from the bottom case.
4. Remove the plastic film on top of the iPhone
5. Begin by holding the iPhone and the sled at either the home button or the
camera end. Then, bend the sled back at the opposite end as illustrated.

iPhone models can be identified by model number, which is engraved on the back case.

All iPhone models have a unique configuration code (the last 3-4 characters of the serial number), specific for each model type, color and
capacity. The configuration code (listed in the table below) is the best way to precisely determine which model is being serviced.

A1 4 5 6 A1 5 0 7 A1 5 1 6 A1 5 2 6 A1 5 2 9 A1 5 3 2
iP hone 5 c
CDMA G SM CDMA CDMA CDMA G SM CDMA
3 2 G B White DTWF FLFL FQ14 FQ14 FLFT FQ14 FM1N FNDK FNLY
3 2 G B P ink F39D FLG2 FQ18 FQ18 FLG0 FQ18 FM20 FNDP FNM3
3 2 G B Ye llow DTWH FLFM FQ15 FQ15 FLFV FQ15 FM1Q FNDL FNM0
3 2 G B Blue DTWG FLFN FQ16 FQ16 FLFW FQ16 FM1T FNDM FNDM
3 2 G B G re e n DTWD FLFP FQ17 FQ17 FLFY FQ17 FM1W FNDP FNDP
1 6 G B White FFHH FFT5 FQ0Y FQ0Y FL01 FQ0Y FFHG FNDD FNLQ
1 6 G B P ink FFHR FFTN FQ13 FQ13 FL05 FQ13 FFHQ FNDJ FNLW
1 6 G B Ye llow FFHK FFT6 FQ10 FQ10 FL02 FQ10 FFHJ FNDF FNLR
1 6 G B Blue FFHM FFT7 FQ11 FQ11 FL03 FQ11 FFHL FNDG FNLT
1 6 G B G re e n FFHP FFTM FQ12 FQ12 FL04 FQ12 FFHN FNDH FNLV
P owe r a nd Ba tte ry

Built-in rechargeable lithium-ion battery


Charging via USB to computer system or power adapter
Talk time: Up to 10 hours on 3G
Standby time: Up to 250 hours
Internet use: Up to 8 hours on 3G, up to 10 hours on LTE, up to 10 hours on Wi-Fi
Video playback: Up to 10 hours
Audio playback: Up to 40 hours

Se nsors

Three-axis gyro
Accelerometer
Proximity sensor
Ambient light sensor

Built in Ap p s & Fre e Ap p le Ap p s

Built in Apps Free Apps from Apple

Cle a ning P roce d ure s


R e q uire d T ools

Lighted otoscope (or lighted magnifying glass)


ESD-safe brush (922-9918)
ESD-safe tweezers
Microfiber cloth

iPhone 5 is used in the cleaning procedures examples. Cleaning procedures remain constant across iPhone models.

Ca ution

Never use compressed air to clean any part of an iPhone, as this can damage delicate components.

SIM T ra y

Dirt and debris around the SIM tray slot of the device can appear dirty and
cause issues, such as:
Difficulty opening/closing SIM tray.
Dirt and debris entering device when SIM tray is ejected and removed.

1. Eject SIM tray from device.


2. Use alcohol wipe to gently wipe around edges of SIM tray to remove dirt
from edges.
3. Use alcohol wipe to gently wipe around edges of SIM tray slot on device to
remove dirt from edge.
4. Inspect to verify dirt has been removed.
5. If any dirt still remains use alcohol wipe and repeat steps 2 and 3.

Lightning Conne ctor


Debris in the Lightning connector can cause performance issues, such as:
Unable to charge battery.
Device not recognized by iTunes/computer/accessory.

Cle a ning P roce d ure :

1. Power off iPhone (red slider)


2. Use a lighted otoscope or magnifying glass to inspect for debris.
3. Use an ESD-safe brush to delicately brush out lint or debris. Be careful
not to damage any metal contacts. Note : Avoid brushing debris into the
speaker or microphone, if present, on either side of the Lightning
connector.
4. If needed, use ESD-safe tweezers to carefully pull out any large pieces of
lint or debris. Be careful not to damage any metal contacts.

He a d p hone /He a d se t J a ck
Debris in the headphone/headset jack can cause audio or functional issues, such as:

Device is stuck in headphone mode and no audio is heard from receiver or speaker.
Headphone audio is distorted (static or crackles) or is not functioning.
Headphone audio is only heard in one channel.
Headphone microphone has distorted sound or is no sound.
Headphone connector will not fit all the way into headphone/headset jack.

Wa rning

WAR NING : Do not use long metal tools (such as screwdrivers or dental picks) while cleaning inside the headphone/headset
jack, as this could lead to battery puncture.
1. Use a lighted otoscope or magnifying glass to inspect for debris. Use an
ESD-safe brush to brush out lint or debris.
2. Use just enough bristles to fit inside the headphone/headset jack. Twist
the bristles to loosen and lift out debris.

Sp e a ke r a nd Microp hone

Debris blocking the speaker and microphone openings can cause audio
performance issues, such as:
Low or distorted volume audio from the speaker.
Muffled, low volume or distorted audio recorded from the microphone.

Cle a ning P roce d ure :

1. Use an ESD-safe brush to gently brush cover openings of the speaker


and/or microphone, if present. Note : Avoid brushing debris into the dock
or Lightning connector by brushing debris away from the connector.

R e ce ive r

Debris blocking the receiver opening can cause audio performance issues,
such as:
Muffled, low volume or distorted audio through the receiver.

Cle a ning P roce d ure :

1. Inspect the receiver for loose debris.


2. Use an ESD-safe brush to gently brush the cover mesh in the receiver
opening to remove debris. Ca ution:

Use extreme care to avoid damaging the microphone embedded within the
receiver opening.
Avoid using large sweeping motions across the glass, as this could lead to
scratches.
3. Use a micro-fiber cloth to clean away the loosened debris.

T roub le shooting

Ha rd wa re vs Softwa re issue s

Use r Conte nt: Corrupt or invalid user data

Softwa re : Missing or corrupt operating system files

Ha rd wa re : Physical failure of a specific component

Some e xa mp le s of iP hone ha rd wa re symp toms includ e :

iPhone does not power on

iPhone does not charge

iPhone display is dark, very dim, or there is other display corruption

Unable to listen to music through headphone jack

Touchscreen input is erratic or nonresponsive

Buttons or switches do not work

Unable to connect to a Wi-Fi network

Unable to connect to a cellular network

Some e xa mp le s of iP hone softwa re symp toms (includ ing corrup t or inva lid use r d a ta ) includ e :

iPhone starts up and freezes on the Apple logo

iPhone starts up and displays 'Please Connect to iTunes'

While using the iPhone, it unexpectedly restarts

While using an application, it unexpectedly returns to the Home screen


The iPhone freezes while using an application

Unable to listen to music or play movies

Touchscreen input is erratic or nonresponsive

Unable to connect to a Wi-Fi network (Check Settings)

Unable to connect to a cellular network (Check Settings)

Hardware issue? Reference Apple Support article TS2802: iPhone: Hardware troubleshooting to learn how to verify iPhone
hardware is working correctly.

Non Se rvice Issue s

Do not send a device in for service for:

Any issue related to device activation

Security software issues

iOS software issues or third-party app software issues

Caller ID issues

Cellular data issues

Dictation issues

Different phone number showing in iTunes or on device

Device not recognized in iTunes

Issues with setting up your email account

Issues with sending or receiving email

FaceTime issues

FaceTime activation issues


iCloud issues

iMessage activation issues

Incompatible or unsupported accessories

Siri issues

SIM card or SIM PIN issues

SMS/MMS/iMessage issues

Syncing issues

USB connection issues

Voicemail issues

Ba ckup Use r Da ta
Before troubleshooting a users device, verify that the data is backed up to iCloud or to iTunes on the users computer.

Learn more about iCloud at www.apple.com/icloud.

Imp orta nt

To avoid syncing a users device to a test computer, go to iT une s > P re fe re nce s > De vice s and select Prevent iPods,
iPhones, and iPads from syncing automatically.

For more information on backing up user data, refer to Apple Support articles:

HT1766: iOS: How to back up


HT4137: iOS: How to back up your data and set up as a new device
TS2529: iOS: Troubleshooting backup issues in iTunes
Common T roub le shooting P roce d ure s
This table is a summary of common troubleshooting procedures. Attempt quick fixes in the order listed below.

Imp orta nt

These steps may not be effective for all issues. Apply only the steps necessary to isolate and resolve the issue.

Procedure Action

Go to Se ttings > G e ne ra l > Softwa re Up d a te , if available; or use the latest version of iTunes
Up d a te
(www.itunes.com/download) to check for the latest iOS. Connect the device to the computer, go to iT une s > (De vice ) >
Softwa re
Summa ry and click the "Check for Update" button.

Cha rge Connect to a known-good power outlet to charge the battery. Use a known-good Apple USB Power Adapter and Lightning
Ba tte ry Connector to USB Cable. Do not charge via a computer port.

A restart forces the device to close all open files and powers off all hardware components.
1. Press and hold the On/off button on top of the device until a red slider appears.
R e sta rt 2. Slide your finger across the slider to turn off the device.
3. To turn the device on, press and hold the On/off button until the Apple logo appears.

P e rform a re se t ONLY if una b le to d o a re sta rt.


R e se t
Press and hold both the On/off button and the Home button for at least ten seconds, until the Apple logo appears.

iOS 7: From the Home screen, double-click the Home button to display recently used apps. Swipe up on
Force Quit a n the thumbnail snapshot of an app to force it to close.
Ap p iOS 6: Double-click the Home button to display recently used apps. Press and hold the app until a red
minus appears. Tap the red minus to quit the app.

E ra se All
Erases all user content and settings. From the Home screen choose Se ttings > G e ne ra l > R e se t > E ra se All Cone nt
Conte nt a nd
a nd Se ttings. If possible, try this before a Restore since it is much faster.
Se ttings *

Erases all software and data, and then installs a fresh copy of iOS. Connect the device to the computer, go to iT une s >
R e store * (De vice ) > Summa ry and click the "Restore" button.
R e cove ry Recovery mode loads only the firmware drivers necessary for iTunes to recognize the device. Refer to the Service Guide for
Mod e instructions.
R e store *

Device Firmware Update (DFU) allows you to perform a restore when a ll other attempts to restore the device fail. Refer to the
DFU R e store *
Service Guide for instructions.

* WAR NING : This will delete all user data and settings on the device. If saving content is important to the user, verify that the
data is backed up to iCloud or to iTunes on the user's computer.

Refer to the Additional Resources section of this training for links to iPhone 5c Service Guide.

Se rvice a b le P a rts

iPhone parts are NOT interchangeable between models and damage will occur if the incorrect part is used.

Kit Conte nts (order screws


De scrip tion P a rt Numb e r Scre ws
separately)

Ba tte ry Conne ctor


9 2 3 -0 6 5 9 (10) Battery Cowling 9 2 3 -0 1 7 3 (1) top, (1) bottom
Cowling

6 6 1 -8 3 0 0
BZ6 6 1 -8 3 0 0 (for Bra zil (1) Battery
Ba tte ry Kit
only) (1) Battery Adhesive Pack

9 2 3 -0 4 6 8 (1) upper left


Ca me ra Cowling 9 2 3 -0 6 5 8
(1) Camera Cowling 9 2 3 -0 6 7 5 (1) lower right

Ca me ra 9 2 3 -0 5 4 9 (1) Camera

9 2 3 -0 3 2 2 (1) unmagnetized, upper


right
Disp la y Cowling 9 2 3 -0 1 7 1 (10) Display Cowling 9 2 3 -0 1 7 3 (1) upper left
9 2 3 -0 1 7 2 (1) lower left, (1) lower
right

Home Button Fle x


9 2 3 -0 5 3 7 (1) Home Button Flex Assembly 9 2 3 -0 1 8 1 (1) right, (1) left
Asse mb ly

R e ce ive r 9 2 3 -0 5 4 2 (1) Receiver

9 2 3 -0 2 0 5 (1) long, upper left


R e ce ive r Cowling 9 2 3 -0 6 5 9 (10) Receiver Cowling
9 2 3 -0 1 7 5 (1) short, lower right

Se curity Scre ws 9 2 3 -0 6 5 6 (2) black

9 2 3 -0 5 4 4 (white)
9 2 3 -0 5 4 5 (yellow)
SIM T ra y
9 2 3 -0 5 4 6 (blue) (1) SIM Tray
9 2 3 -0 5 4 7 (green)
9 2 3 -0 5 4 8 (pink)

SIM T ra y E j e ctor Arm 9 2 3 -0 1 8 5 (white) (1) SIM Tray Ejector Arm 9 2 3 -0 1 6 9 (1)

9 2 3 -0 6 7 8 (1) right, (1) left


Sp e a ke r 9 2 3 -0 5 4 0 (1) Speaker
9 2 3 -0 6 7 7 (1) middle

9 2 3 -0 1 7 2 (1) upper left


Vib e Motor 9 2 3 -0 5 4 1 (1) Vibe Motor 9 2 3 -0 6 7 9 (1) bottom right, large
head
T a ke Ap a rt

Imp orta nt: Before servicing a device running iOS 7, ensure customer has disabled Find My iPhone in Settings. For more
information, refer to Apple Support article HT5818: iCloud: Find My iPhone Activation Lock in iOS 7.

Be fore You Be gin

Imp orta nt

R e fe r to iPhone Visual/Mechanical Inspection (VMI) Guide to d e te rmine if the d e vice ha s a ny a ccid e nta l d a ma ge .
Check for Liquid Contact Indicator (LCI) activation externally in the SIM tray slot before opening the device.

E le ctrosta tic Discha rge P re ca utions


Proper ESD precautions must always be used when opening an iPhone. Make sure you are working on a properly grounded ESD-safe mat and
are wearing a properly connected ESD-safe wrist strap.

For more information about ESD, refer to:

Apple Support article OP100: Electrostatic Discharge Precautions and Myths


AppleCare Service Training: ESD Precautions

Refer to the Additional Resources section of this training for links to iPhone 5c Service Guide. Videos are for informational
purposes, use the Service Guide and perform all troubleshooting before beginning a repair.
R e q uire d T ools
The following tools are necessary to service Phone 5c:

ESD-safe wrist strap


ESD-safe workstation
SIM Removal Tool (922-8417) or paperclip (size #1)
Nylon Probe Tool (black stick) (922-5065)
ESD-safe tweezers
wire cutters or small scissors
packing tape (provides a smooth surface for removal of the display)
micro-fiber polishing cloth
iPhone Torque Driver Kit (923-0248) includes:
iPhone Torque Driver (black), 0.35 kg-fcm (923-0245)
iPhone Torx Security Bit (923-0247)
JCIS Bit (923-0246) for cross-head screws

iPhone Torque Driver (blue), 0.65 kg-fcm (923-0448)


iPhone Battery Fixture (923-0075)
iPhone 5c Repair Tray (923-0518)
Universal Display Removal Fixture (923-0186)
Motorola DS6707 Scanner (922-9230) for serial barcode

The iPhone Torque Driver (blue) (923-0448) and Phone Torque Driver (black) (923-0245) are new tools, they use different torque values for
different screws in the same iPhone. Follow the Service Guide closely and always use the correct driver to avoid over tightening or under
tightening screws.

SIM T ra y R e p la ce me nt

The SIM Tray is located on the side of iPhone.


1. Power off iPhone
2. Insert the end of a SIM Removal Tool (922-8417) or a small thin paper
clip (size #1) into the hole on the SIM tray.
3. Push the tool straight in firmly until tray pops out.

Note orientation of the tray and SIM card prior to inserting into iPhone.

Op e ning the De vice


The iPhone must be opened but the display does not always need to be
removed for every internal repair. Refer to Opening Device for the proper
procedure.

First Ste p s:
Refer to the Visual/Mechanical Inspection (VMI) Guide to determine any
accidental damage.
Remove any cases or screen protectors.
Observe ESD precautions.
Power off iPhone.

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
Security Bit (923-0247)
Nylon Probe Tool (black stick, 922-5065)
Universal Display Removal Fixture (923-0186)
iPhone 5c Repair Tray (923-0518)

Ca ution: If display glass is broken, affix packing tape before removal to


prevent injury and scattering of glass.

DO NOT let tape go over the edge of display.

Ca ution: Use only the Universal Display Removal Fixture with the iPhone 5c.
Other fixtures may cause damage.

See Opening Device for the proper display removal procedure.

Disconne ct Disp la y Asse mb ly

First Ste p s:
Open Device

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers
Nylon Probe Tool (black stick, 922-5065)
See the Disconnect Display Assembly section of the iPhone Service Guide for
the remainder of this procedure.

Sim T ra y E j e ctor Arm R e p la ce me nt

First Ste p s:
SIM Tray
Open Device

R e q uire d T ools:
Phone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers

1. Remove (1) cross-head screw (923-0169) from SIM Tray Ejector Arm
using iPhone Torque Driver and JCIS Bit.
2. Remove SIM Tray Ejector Arm with tweezers.

Watch the movie below and see the SIM Tray Ejector Arm section of the iPhone
Service Guide for the remainder of the repair procedure.
Sim Tray Ejector Arm Replacement

Play

Sim Tray Ejector Arm Replacement

Home Button Fle x Asse mb ly R e p la ce me nt

First Ste p s:
Open Device
Disconnect Display Assembly

R e q uire d T ools:
Phone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
Nylon Probe Tool (black stick, 922-5065)

Ca ution: If home button ground springs are deformed or flex connector is not
correctly aligned, ST OP ! Reinstall display assembly, then replace whole unit.

Imp orta nt: If home button shim is not correctly seated into button pocket on
display assembly, ST OP ! Reinstall home button flex assembly, then replace
whole unit.
Watch the movie below and see the Home Button Flex Assembly section of the
iPhone Service Guide for the remainder of the repair procedure.

Home Button Flex Assembly Replacement

Play

Home Button Flex Assembly Replacement

R e ce ive r R e p la ce me nt

First Ste p s:
Open Device
Disconnect Display Assembly

R e q uire d T ools:
Phone Torque Driver (black) (923-0245)
iPhone Torque Driver (blue) (923-0448)
JCIS Bit (923-0246) for cross-head screws

Watch the movie below and see the Receiver section of the iPhone Service
Guide for the remainder of the repair procedure.
Receiver Replacement

Play

Receiver Replacement

Vib e Motor R e p la ce me nt

First Ste p s:
Open Device
Disconnect Display Assembly

R e q uire d T ools:
Phone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers

1. Remove and discard (3) cross-head screws from vibe motor using iPhone
Torque Driver (blue) and JCIS Bit. Hold torque driver parallel to iPhone to
remove the screw inside top band.
2. Remove vibe motor from enclosure using ESD-safe tweezers. Note : Avoid
touching gold contacts in enclosure underneath vibe motor.
Watch the movie below and see the Vibe Motor section of the iPhone Service
Guide for the remainder of the repair procedure.

Vibe Motor Replacement

Play

Vibe Motor Replacement

Sp e a ke r R e p la ce me nt
First Ste p s:
Open Device

R e q uire d T ools:
Phone Torque Driver (black) (923-0245)
Phone Torque Driver (blue) (923-0448)
JCIS Bit (923-0246) for cross-head screws
Nylon Probe Tool 922-5065
ESD-safe tweezers

1. Remove and discard (2) cross-head screws from battery connector


cowling using iPhone Torque Driver (black) and JCIS bit.
2. Remove battery connector cowling using ESD-safe tweezers. Save for
reuse.

Watch the movie below and see the Speaker section of the iPhone Service
Guide for the remainder of the repair procedure.
Speaker Replacement

Play

Speaker Replacement

Ba tte ry R e p la ce me nt
First Ste p s:
Open Device
Disconnect Display Assembly
Review: TP328: Safety: Battery Handling

R e q uire d T ools:
Phone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers
Nylon Probe Tool (black stick, 922-5065)
iPhone 5c Repair Tray
iPhone Battery Fixture (923-0075)
Scissors or wire cutters

WAR NING : If battery is dented, punctured or otherwise damaged, STOP! Reinstall display assembly and replace whole unit.

WAR NING : Do not reuse or reinstall a loose battery or a battery that has been removed. Replace with new battery, or whole
unit when battery is unavailable.

The battery is held down with adhesive. Cut top of battery adhesive tab using wire cutters or small scissors to separate the
tab into two strips. WAR NING : If adhesive tab or strip breaks off, do not use tools to pry up battery. Instead, replace the
phone as a whole unit.

Watch the movie below and see the Battery repair section of the iPhone Service Guide for the remainder of the repair
procedure.
Battery Replacement

Play

Battery Replacement

iSight Ca me ra R e p la ce me nt

Imp orta nt

Imp orta nt: Wear lint-free gloves to prevent contamination of camera lens. Check iPhone operation with steps in TP1045:
Functional Test.

First Ste p s:
Open Device
Disconnect Display Assembly

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers
Nylon Probe Tool (black stick, 922-5065)
Lint free gloves

Watch the movie below and see the iSight Camera repair section of the iPhone
Service Guide for the remainder of the repair procedure.

iSight Camera Replacement

Play

iSight Camera Replacement

Inte rna l Vie ws

Scre w Cha rt
Inte rna l Vie ws
1. Vibe Motor 10. SIM Tray
2. Battery 11. Battery Cowling
3. Washer 12. Speaker Module
4. Headphone Jack 13. Lightning Connector
5. Home button flex springs 14. Camera/Receiver/ALS Connector
6. Microphone 15. Multi-Touch Connector
7. Camera 16. Display Connector
8. Display Connections on logic board 17. Receiver Connector
9. Logic Board 18. Home Button Assembly

Visua l/Me cha nica l Insp e ction

Visua l/Me cha nica l Insp e ction


The Visual/Mechanical Inspection (VMI) will help you determine whether a user's described issue with the iPhone
was caused by a defect in materials and workmanship, accidental damage or an unauthorized modification, and
then determine which service type to use. Defects in materials and workmanship are eligible for service under
Apple's Limited Warranty or applicable consumer law. Some forms of accidental damage may be eligible for
service under an AppleCare Protection Plan (APP) or AppleCare+ (where available) or for out-of- warranty
service at a cost to the user.

See the Visual/Mechanical Inspection (VMI) for guidelines of damage classification and reference photos.

Se rvice E ligib ility

Eligible Damage (Returnable Damage): Damage caused by defects in materials or workmanship and some forms of accidental damage, for
example liquid contact. See Guidelines for Damage Classification and Reference Photos (Visual/Mechanical Inspection (VMI)) for examples of
damage that is eligible for service under Apple's limited warranty, AppleCare Protection Plan, AppleCare+ (where available) or applicable
consumer law or for out-of-warranty service at a cost to the user.
Ineligible Damage (Non-Returnable Damage): Severe or catastrophic damage caused by accident, abuse, disassembly or unauthorized service
or modification is ineligible for service under Apple's Limited Warranty or for out-of-warranty service. See Guidelines for Damage Classification
and Reference Photos (Visual/Mechanical Inspection (VMI)) for examples of damage that is ineligible for service. Devices with this type of damage
should be returned to the user un-repaired.
Note : Catastrophic damage may be covered for AppleCare+ users in certain countries. Refer to Apple Support article OP691: Coverage
eligibility for products covered by AppleCare+ for more information.

E xte rna l Insp e ction


If any of the following external components are missing or intentionally damaged, the device has ineligible damage.

Headset jack
iSight camera
Receiver
Display
FaceTime camera

Inte rna l Insp e ction


Unauthorized modifications alter the devices functionality or capability and the device is ineligible for service. Unauthorized modifications include
third party parts used in the device, missing components on logic board, or missing components on flexes.
If any of the following internal components are missing or intentionally damaged, the device has ineligible damage.

Headset jack
iSight camera
Microphone
Battery connector
Battery pull-tab
Visible flexes
Speaker module
Logic board
Vibe motor
Battery
Receiver module

If any of the issues below are found, investigate further for unauthorized modifications or corrosion. If no signs of unauthorized modifications or
corrosion are found, replace any missing screws/cowlings, reconnect cables and continue testing.

T hird -P a rty Disp la y Mod ifica tion


Unauthorized modifications alter the devices functionality or capability and the
device is ineligible for service. In order for the device to be eligible for service,
the user should submit the device with its original components.

All se rvice cla ims tha t a re d e nie d d ue to una uthorize d mod ifica tion
must b e cle a rly re cord e d in the se rvice history.

Illuminate display with an LED flashlight. If reflection on display has color


bands or refractive color banding as shown on the left, then it is an original
Apple display. The banding will not be present on a device that has this type
of third-party display.

Note : If display powers on, then this test is not necessary.

De vice Id e ntifica tion

A valid device identifier, such as the International Mobile Equipment Identifier


(IMEI) or Apple serial number, is required to provide service for the iPhone 5c.
The IMEI is etched on the back of the iPhone 5c housing.

If the device turns on, the serial number may be obtained in Diagnostics,
iTunes, and the IMEI can be obtained by dialing *#06# on the phone keypad.

Note : Do not use the iOS About screen to retrieve the serial number. If a
device turns on, and the printed serial number is missing or mismatched, use
the serial number obtained in Diagnostics or iTunes. The IMEI can be obtained
by dialing *#06# on the phone keypad.

If a device does not turn on, use the IMEI on the back housing and match it to
the internal serial number label to identify the device. If the back housing IMEI
is unreadable, use the internal serial number.

If the device doesn't turn on, the back housing IMEI is unreadable, and the
internal serial number is not present, attempt to determine whether the serial
number label has been subject to unauthorized removal, or is missing due to
the manufacturing process.

If the printed serial number label has been removed by a user and the device does not turn on, the device is not eligible for
service.

If the printed serial number is missing due to the manufacturing process and the device does not turn on, the user will need
to present proof of purchase to be eligible for service.

Swolle n Ba tte ry

Refer to Apple Support article TS2358: Enclosure separation due to expanded battery.

Inte rna l LCI

The iPhone 5, 5c, and 5s contain three internal liquid contact indicators (LCIs).
One external LCI is located on the underside of the display and viewable by
removing the SIM tray. Two internal LCIs are located in the enclosure. One LCI
is between the battery and battery cowling, and another is located to the left
of the main camera.

If an LCI is activated (red), it indicates contact with liquid. Liquid can cause
damage that is not covered under warranty and is not eligible for modular
repair, but is eligible for Out-of-Warranty (OOW) paid whole unit
replacement.

Imp orta nt: If an internal LCI is activated or corrosion is present, reassemble


the device and do not proceed with modular repair.
Ad d itiona l R e source s

Apple iPhone Page


iPhone Support Page
iPhone 5c Tech Specs
iPhone Battery Info

Se rvice G uid e s

iPhone 5c Service Guide Table of Contents

Ne xt Le sson

Click link b e low to b e gin iP hone 5 s Se rvice T ra ining


iPhone 5s Service Training

Copyright 2014, AppleCare