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Charge one day rent

and car available for End


rent Charge for extra
Reservation Hours
Check the confirmed after
Request for Rental Check customer Is the request No Customer return Car returned to agreed
Start availability of the Yes Assign the car Cash Deposit or Yes
received information available? the car drop-off branch Yes
request authorized hold
from CC company Late
No Customer pick
up the car
Yes No Check car return If customer is Loyalty Customer makes the If any damage by
On time No No
Yes No No date scheme member? payment customer?
Customer Offer upgrade/
Eligible downgrade

Early
Yes
No Yes End
Contact customer Charge drop-off
Request for penalty
extension received
Yes Re-calculate the
Yes rate
Customer accepts
End Notify Credit card
the offer
company for a
Extension request Advanced booking pending charge
approved Yes Add Loyalty points
at least 14 days No
earned
Customer before
No
responds

No Yes
Check availability in No if the car is schedule for No
other branches maintenance

Basic rental waived-


Yes off. Customer pay
Return overdue additional charges.
Yes
3 days

Is the request
available in other
Yes
branches? Extension request
refused
Yes
No
Inform Police

No
Is the request
available with
competition? EU-Rent Car Rentals
End
Current state Process