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PROJECT REPORT

ON
THE STUDY ON CONFLICT MANAGEMENT
AT
PRO-ACE INFOTECH

In the fulfillment for the Requirement of the


Degree of (MBA) Master of Business
Administration
SUBMITTED TO:
BHAI GURDAS INSTITUTE OF ENGG. & TECH.

SUBMITTED BY:
ROLL NO:
MBA.
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TO WHOM IT MAY CONCERN
This is to certify that name student of MBA 3rd SEM of Bhai Gurdas institute of
Engg. & Tech. has done training of six weeks training and project work under by
guidance and supervision towards the fulfillment of the award of Master of
Business Administration.

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DECLARATION
I, here by declare that the research project report title A study of conflict
management is my own original research work and this has been submitted to
University/ institute for the award of professional degree.

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ACKNOWLEDGEMENT
Acknowledgement is an art; one can write glib stanza without meaning a word on
the other hand one can make a single expression of gratitude.

It gives me a great pleasure to submit this project to Bhai Gurdas institute of


Engg. & Tech. I take this opportunity with great pleasure to present before this
project on THE STUDY ON CONFLICT MANAGEMENT which is result of co-
operation, hard work & good wishes of many people. The most pleasant part of
any project is to express the gratitude towards all those who have contributed to
the success of my project.

I would like to thanks Ms. Ratika Mehta who has been my mentor for this project.
It was only through her excellence assistance & good suggestion that I have been
able to complete this project.

I am deeply grateful to Ms. (Head Of Department)


for their everlasting support or guidance on the ground of which I have acquired a
new field of knowledge the course structure created for curriculum has benefited
with inclusion of recent development in an organisation & management aspects.

I am thankful to all the members of Pro-Ace Company who have given me


valuable information in the part of my project. Above all, I would like to thank all
conducted persons of firm who took out their valuable times to answer my queries
& give me full information related to my project.

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I extent my sincere gratitude towards my parents who have always encourage
me. Their support has always motivated me.

PREFACE
In todays era of cut throat competition Master of Business Administration (MBA) is
sure to have an edge over their counterpart. MBA education brings its students in
direct contact with the real corporate world through industrial training. The MBA
programmer provides its students of various managerial activities conducted in
various department like production, marketing, finance, HR, export-import, credit,
dept etc. gives the student a conceptual idea of what they are expected to
manage, how to manage & how to obtain the maximum output & how to
minimize the wastage of resources. I have undergone my comprehensive training
at Pro-Ace Info Tec it is one of the leading IT educational company in the country. I
feel great pleasure to present this report work after my training at Pro-Ace Info Tec
that produced to golden opportunity for me by enriching my knowledge by
comparing my theatrical knowledge with the managerial skill & opportunity.

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CONTENTS

SR.NO. TITLE PAGE


NO.

COMPANY PROFILE

1 INTRODUCTION OF HRM 16-29

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2 INTRODUCTION OF 30-43
CONFLICT MANAGEMENT

3 REVIEW OF LITERATURE 44-45

4 RESEARCH METHODOLOGY 46-49

5 DATA ANALYSIS & 50-65


INTERPERTATION

6 FINDING, SUGGESTIONS, 66-68


CONCLUSION

7 BIBLIOGRAPHY 69-70

8 QUESTIONNAIRE 70-75

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COMPANY PROFILE

ABOUT PRO-ACE INFOTECH

PRO-ACE INFOTECH is a 5 year young organisation who is actively involved in the


IT field, Embedded Systems and has been providing its clients with exceptional
quality in Web Designing, Web Development and SEO services. Our clients range
from small, medium to large scale Business houses & individuals.

PRO-ACE is an organization which is established in the field of Web Development


(PHP .NET), JAVA (Core as well as Advance), I-phone& Android Applications,

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Embedded systems (AVR, PIC & ARM), and Networking (MCSE, CCNA & RHSE). We
have a team of enthusiastic IT professionals and they are experts in their
respective field. We focus on delivering smooth Business solution with
technological usage to meet the strategic objective of our client.

TECHNOLOGY EXPERTISE

Java Technologies

J2EE, EJB, JSP, J2ME, Server, SOAP, Web Services, XML, STRUTS, Spring, Hibernate,
Tapestry

Microsoft Technologies

.NET Framework, ASP.Net, VB.Net, C#.NET, Web Services, SQL Services, Dot NET
Nuke (DNN)

Databases

Oracle 10g, Microsoft SQL Server, Db2, MySQL

PHP Technologies

PHP, JavaScript, Joomla, CakePHP, Drupal, Magneto, Ruby on Rails, MySQL

Data Warehousing / Business Intelligence

Business Objects, Cognos, Informatica, Data Stage, Decision Support System


(DSS)

Operating System

Windows 7, Windows 8, XP, Red Hat Linux, Solaris

Mobile Technologies

MS Windows Mobile, J2ME, Windows CE, Symbian, iPhone, Google Android

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Finance Management
Marketing Management
Human Resource Management

PRO-ACE INFOTECH AT GLANCE

DEVELOPMENT DIVISION

PRO-ACE INFOTECH is a 5 years young organization with an ISO Certification


which has been working in the field of IT, Embedded System Engineering and has
been providing its clients with exceptional quality in Web Designing, Web
Development and SEO services. We also provide the offshore companies of
Australia, US and UK. It is an association which is functioning in the field of
Android Application Development, Embedded Systems, Web Design, Web
Development (PHP & .NET), SEO, JAVA.

LEARNING DIVISION

Learning Division of PRO-ACE INFOTECH is a renowned Engineer Training Division,


well known for providing technical and professional skill training to individuals,
organizations and educational institutions in advance fields such as .NET, PHP,
J2EE, EMBEDDED SYSTEMS, AutoCAD, PRO-E, CATIA, SOLID WORKS, REVIT, and
ANSYS. Currently these are the largest job-providing sectors. We provide high end
training with comprehensive programs that integrate all aspects required to excel
at the corporate level. With a combination of vast industry experience, cutting-
edge infrastructure, evolving technological tools and a thorough corporate culture,
we function to transform an individual into a success story.

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SE DIVISION (VERTEX SOFT SOLUTIONS)

SE Division of the company is running under the name Vertex Soft Solutions. Vertex
Soft Solutions is a unit of PRO-ACE INFOTECH, committed to provide grooming ground
to the budding professionals to grab key positions in the esteemed organizations. Our
solutions are aligned with the clients requirements keeping in focus the demands of
the organizations. Our team is highly qualified; specialists facilitate the learning and
development of new and existing skills in order to enhance the growth potential of
students with respect to English Language and Soft Skills Training. We partner with
you to create and realize your visions and add tangible value to the students.

Most employers these days want to hire, retain and promote people who are
dependable, resourceful, ethical, and self-directed, have effective communication,
are willing to work and learn and have a positive attitude. The Indian market is
also becoming global, so the attributes of soft skills become imperative to be
imbibed by the youth to show their real potential at intra and international levels.
Vertex Soft Solutions has designed Skill Enhancement Program for addressing
these needs of the students who are pursuing technical and professional courses.
We have divided the Skill Enhancement Program under three main heads
according to the requirement of the clients.

STEPPING STONES
ASPIRING HIGH
NURTURING DREAMS

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