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Introduction
Purpose & Scope
The intent of this document is to provide UMTS Trouble Shooting and
Optimization from KPI and Counter perspectives for Ericsson (E///) Retainability
and provide detailed analysis strategies for identifying reason for the KPI trends
and offering guidelines for improving performance by Key Optimization
techniques.
The KPI/Counters described here are applicable to the Ericsson UTRAN.
This document is not all inclusive and is only intended to provide a quick cook
book to understand available E/// for trouble shooting and optimization best
practices Guideline Document. For any information not covered here, the
Ericsson product documentation (CPI/ALEX Libraries) should be referenced.
Term or
Definition
Acronym
AS Active Set
CN Core Network
DL Downlink
Term or
Definition
Acronym
Global System for Mobile
GSM Communications
IE Information Element
LA Location Area
MO Managed Object
RA Routing Area
RB Radio Bearer
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
Term or
Definition
Acronym
Radio Base Station another name
RBS for the Node B
RF Radio Frequency
RL Radio Link
TRX Transceiver
TX Transmit
UE User Equipment
UL Uplink
Universal Mobile Telecommunication
UMTS Services
UMTS Terrestrial Radio Access
UTRAN Network
Wideband Code Division Multiple
WCDMA Access
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
Retainability
Retainability is defined as the ability of a user to retain its requested service once
connected for the desired duration. The metrics within the Ericsson RNC and OSS
provide counters and KPIs that describe the behaviors and experience of the
subscribers on the UMTS network.
This is divided up into a number of areas, CS and PS, as well as being divided on an
RRC and RAB basis.
The main items which affect retainability on the UMTS network include:
Handover performance (soft/softer/Iur/IRAT) and missing neighbour cell
UL/DL imbalance
Incorrect parameter settings (power, admission, release)
Congestion
Radio environment impact (corner effect, fast Ec/No drop, Pilot pollution
etc)
Node Hardware failure
T1 Congestion
The services which have counters for retainability are:
CS Voice
CS Data
Video
PS Streaming
PS Interactive
HSDPA
EUL (HSUPA)
In the following sections, CS Voice, PS Interactive and HSDPA will be discussed in
detail.
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
Troubleshooting Flowchart
The following flowchart may be useful for troubleshooting the voice drop issues
based on the problem areas
Ericsson
Retainability flowchart.ppt
In the Ericsson RNC, there are also counters that breakdown some of the RF Drop
Reasons (Other than IRAT) to aid the troubleshooting of issues. The counters for
Voice Drop reasons are:
The counters for Soft Handover and Neighbours can be used to determine the drops
caused by Radio Link Addition failure (SHO Failure). This is typically due to site
issues or T1 issues causing a failure to add a Radio Link on this SHO leg.
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
These counters can be used in conjunction with the IRAT Drop calculation to
determine the breakdown of drops on the RNC/Market or Region level. The IRAT
Drops are given by the following formula:
Drop Breakdown
These metrics can be used to determine the breakdown of drops on an RNC, Market
or Region level and can be shown as follows.
The Other Drops shown in the chart represent the drop causes which cannot be
tagged with a specific reason for the drop. This represents:
Other Drops = Total Voice Drops Voice Drops with a defined Reason
Iur Drops
When more than one RNC is used to serve a particular area, drops may occur when
the user travels between the area served by one RNC to the area served by the 2 nd
RNC over the Iur boundary. These can be seen in the retainability Iur report which
can be broken down by Iur Link MO. This metric uses the same counter names as
the Drop Rate metric but on an Iur MO.
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
As can be seen from the graph above, the Iur Drop Rate is higher than the overall
RNC Drop Rate and the number of samples is much lower.
Other Metrics/Counters
Other counters which are included in the report which may be useful in
troubleshooting on an RNC level are:
These counters are active in the Radio Connection Supervision (RCS) Subsystem.
After these steps are performed, monitoring should continue on a cluster of cells
around the affected cell to determine the performance improvement.
Miscellaneous Drops
These drops are the remaining drops that cannot be accounted for in the drop
reasons outlined above. There are a number of reasons for these and the drops with
defined reasons above should be actioned first. Some of the causes for the drops
include:
1. Transport Issues (T1s etc)
2. Hardware Issues
3. RF Issues outside of the previously mentioned counters
4. UE Issues
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
Some of the corrections for the previous issues will aid the remedy of these
Miscellaneous/Other drops. For further investigation of the drop causes, GPEH, CTR and
the Tektronix K-18 tools should be used to determine the reason behind the drop.
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
pmNoSpeechDchDiscAbnorm
VoiceRRCDr opRate(%) 100 * [ ]
pmTotNoRrc ConnectReqCsSucc
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
These metrics can be investigated in the same way as the RAB Drops.
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
pmNoSystemRabReleasePacket
PSInterRABDropRate (%) 100 * [ ]
pmNoSystemRabReleasePacket pmNoNormalRabReleasePacket
There are no IRAT Drop Counters for PS Interactive so a useful metric is the PS
Interactive IRAT Failure Rate (%).
pmNoOutIratCcSuccess
PSInterRAB _ IRAT _ Failure (%) 100 * [1 ]
pmNoOutIratCcAtt
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
Iur Drops
As in the CS Voice example, where more than one RNC is used, drops may occur
over the Iur Boundary. These can be seen in the retainability Iur report and can be
broken down by Iur Link MO. This metric uses the same counter names as the Drop
Rate metric but on an Iur MO.
As can be seen from the graph above, the Iur Drop Rate is higher than the overall
RNC Drop Rate and the number of samples is much lower. This mirrors the
experience on CS Voice.
These plots should be used as an indication of issues that should be investigated
further on a Cell/RBS basis. Detailed troubleshooting will be included in the Cell
Analysis section.
Cell/RBS Analysis
The Drop Rate and Count metrics can be used on a Cell level also. The Worst
Offenders in an RNC/Market/Region level should be ranked by the following metrics:
PS Interactive Drop Rate
PS Interactive Count (Contribution to Total RNC/Market/Region)
These PS Interactive drops do not have broken down drop reasons similar to the
Voice examples. There are a number of possible reasons for these drops and they
should be investigated like the miscellaneous drops in CS Voice.
1. Transport Issues (T1s etc)
2. Hardware Issues
3. RF Issues outside of the previously mentioned counters
4. UE Issues
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
Some of the corrections for the Voice drop issues will aid the remedy of these PS
Interactive drops. For further investigation of the drop causes, GPEH, CTR and the
Tektronix K-18 tools should be used to determine the reason behind the drop.
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
pmNoPacketDchDiscAbnorm pmNoCellFachDisconnectAbnorm
PSInterRRCDropRate (%) 100 * [ ]
pmTotNo RrcConnectReqPsSucc
These metrics can be investigated in the same way as the PS Interactive RAB Drops.
Cell/RBS Analysis
The Drop Rate and Count metrics can be used on a Cell level also. The Worst
Offenders in an RNC/Market/Region level should be ranked by the following metrics:
HSDPA Drop Rate
HSDPA Count (Contribution to Total RNC/Market/Region)
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
These HSDPA drops do not have broken down drop reasons. There are a number of
possible reasons for these drops and they should be investigated like the
miscellaneous drops in CS Voice.
1. Transport Issues (T1s etc)
2. Hardware Issues
3. RF Issues outside of the previously mentioned counters
4. UE Issues
Some of the corrections for the Voice drop issues will aid the remedy of these HSDPA
Drops. For further investigation of the drop causes, GPEH, CTR and the Tektronix K-18
tools should be used to determine the reason behind the drop.
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
2.Configuration Management
Configuration Management tools and methods should also be used in improving
retainability. Some of these items have been discussed already but these include:
Neighbour List Optimization
Counts (3G-3G and 3G-2G)
Removals
Additions
Selection Priority (3G-3G and 3G-2G)
Counter Based Changes to Priority levels
Antenna Changes
Tilts
Azimuths
UMTS RAN Performance Trouble Shooting Guidelines Ericsson UMTS Retainability
3.Troubleshooting Tools
The following tools can be used for troubleshooting:
W-NCS
The WCDMA Neighbouring Cell Support (W-NCS) is an Ericsson OSS Tool
which provides suggestions on missing neighbour additions and
neighbour removals
More detail on this tool can be found in ALEX
GPEH
The General Performance Event Handling (GPEH) tool is a feature in the
Ericsson OSS that provides capability similar to a protocol analyzer.
This also has visibility of internal RNC events such as Missing
neighbour etc
This can be run on an RNC level
More detail on this tool can be found in ALEX
CTR/Uech
The Call Trace (CTR) tool is a feature in the Ericsson OSS that provides
capability similar to the GPEH Tool
This can be run on a Cell level for specific cell troubleshooting. These
files can be read in Actix
More detail on this tool can be found in ALEX
UETR
The User Equipment Trace (UETR) tool is a feature in the Ericsson OSS
that provides capability similar to the GPEH Tool
This is run on a particular IMSI for specific issue troubleshooting,
typically a test SIM attempting to recreate problem conditions. These
files can be read in Actix
More detail on this tool can be found in ALEX