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Welcome to Vodafone Chat !

Thank you for your patience, a Vodafone Service Desk A


gent is now available.Mandar Kulkarni:HiSamreenGood Afternoon! I am Samreen. How
may I help you? Mandar Kulkarni:I have issues with my latest vodafone billSamre
enOkayMandar Kulkarni:I had received an SMS that I was subscribe for vodafone 3
G pack on 1st decemebrMandar Kulkarni:whihc i have never doneMandar Kulkarni:and
I have been charged rs 40 in the bill as wellSamreenI regret the inconvenience
causedSamreenAre you inquiring for the same number: 9762799128? Mandar Kulkarni:
yesSamreenThank you for the confirmation.Mandar Kulkarni:in the bill it is menti
oned as " MI_C_V_499_30d_R2GB_FU_3G"SamreenMay I know in which month bill you ha
ve charged rs 40?Mandar Kulkarni:current billMandar Kulkarni:Bill No: 36599101Sa
mreenLet me check this, pleaseMandar Kulkarni:I tried to call vodafone customer
care on 1dec itselfMandar Kulkarni:but its just an audio tape playing and never
connects to any personSamreenI regret the inconvenience causedSamreenI will take
a minute to check this informationMandar Kulkarni:okaySamreenThank you SamreenT
hank you for waitingMandar Kulkarni:yes tell me SamreenAs I have check twice Sam
reenI dint found Any charges apply for internet .Samreenfor the Bill Period: 05.
11.15 to 04.12.15.SamreenPlease confirm if you are online?Mandar Kulkarni:i gues
s you should see fusrt page of the billMandar Kulkarni:i have been charged for t
he internet pack subscrioptionMandar Kulkarni:as i messeged you earlier.. the de
scription is thereMandar Kulkarni:Just below rs 375 Package charge .. you can se
e the sameSamreenOkaySamreenLet me check this, pleaseMandar Kulkarni:okSamreenLe
t me ConirmSamreenConfirm*SamreenAre you inquiring for the same number: 97627991
28? Mandar Kulkarni:yesSamreenThank you for the confirmation.Mandar Kulkarni:do
you need screen shot of the bill?SamreenSir As I have check our systemMandar Kul
karni: i can send the same SamreenYou have charged in pro rata base Mandar Kulka
rni:but why??SamreenMI_C_V_499_30d_R2GB_FU_3G 01.12.15 to 04.12.15 Rs 40.00.Mand
ar Kulkarni:I have not susbscribed for the packMandar Kulkarni:I was okay with 2
G as my 3G limit was finishedMandar Kulkarni:Are this additional charges for usi
ng 2G??SamreenSir in you are number data pack MI_C_V_499_30d_D2GB_FU_3G - RC 499
Y is active .SamreenActivated on 01-DEC-2015 16:06:48.Mandar Kulkarni:My questi
on is who activated this pack thats my questionMandar Kulkarni:??/SamreenLet me
raise a Complaint for the same SamreenKindly stay connect with us.Mandar Kulkarn
i:I never asked for thisMandar Kulkarni:I wont be paying nay money if this would
be added in my bill.. SamreenSir As I have check our system We have activate an
d set the lifetime rental deviation on MI 499/- 3G data pack and now the effecti
ve rental is Rs.300/Mandar Kulkarni:i didnt get thatMandar Kulkarni:am i supooes
e to mpay 300 Rs extra that 375??Mandar Kulkarni:AM I supposed to pay Rs. 375 +
Rs 300??Mandar Kulkarni:every month??SamreenI regret the inconvenience causedSam
reenLet me raise a Complaint for the same .Mandar Kulkarni:yes you have to raise
.. but can you explain me the meaning of activated pack and rs 300 rental??Samr
eenAnd also I'm raising a request for waiver of Rs 40.SamreenKindly stay connect
with us.SamreenSir from back end team it has been activated .Mandar Kulkarni:I
dont want anything beyond current plan.. An i want to know How this plan get act
ivated without my conscent?

Welcome to Vodafone Chat !Thank you for your patience, a Vodafone Service Desk A
gent is now available.Mandar Kulkarni:HiSamreenGood Afternoon! I am Samreen. How
may I help you? Mandar Kulkarni:I have issues with my latest vodafone billSamre
enOkayMandar Kulkarni:I had received an SMS that I was subscribe for vodafone 3
G pack on 1st decemebrMandar Kulkarni:whihc i have never doneMandar Kulkarni:and
I have been charged rs 40 in the bill as wellSamreenI regret the inconvenience
causedSamreenAre you inquiring for the same number: 9762799128? Mandar Kulkarni:
yesSamreenThank you for the confirmation.Mandar Kulkarni:in the bill it is menti
oned as " MI_C_V_499_30d_R2GB_FU_3G"SamreenMay I know in which month bill you ha
ve charged rs 40?Mandar Kulkarni:current billMandar Kulkarni:Bill No: 36599101Sa
mreenLet me check this, pleaseMandar Kulkarni:I tried to call vodafone customer
care on 1dec itselfMandar Kulkarni:but its just an audio tape playing and never
connects to any personSamreenI regret the inconvenience causedSamreenI will take
a minute to check this informationMandar Kulkarni:okaySamreenThank you SamreenT
hank you for waitingMandar Kulkarni:yes tell me SamreenAs I have check twice Sam
reenI dint found Any charges apply for internet .Samreenfor the Bill Period: 05.
11.15 to 04.12.15.SamreenPlease confirm if you are online?Mandar Kulkarni:i gues
s you should see fusrt page of the billMandar Kulkarni:i have been charged for t
he internet pack subscrioptionMandar Kulkarni:as i messeged you earlier.. the de
scription is thereMandar Kulkarni:Just below rs 375 Package charge .. you can se
e the sameSamreenOkaySamreenLet me check this, pleaseMandar Kulkarni:okSamreenLe
t me ConirmSamreenConfirm*SamreenAre you inquiring for the same number: 97627991
28? Mandar Kulkarni:yesSamreenThank you for the confirmation.Mandar Kulkarni:do
you need screen shot of the bill?SamreenSir As I have check our systemMandar Kul
karni: i can send the same SamreenYou have charged in pro rata base Mandar Kulka
rni:but why??SamreenMI_C_V_499_30d_R2GB_FU_3G 01.12.15 to 04.12.15 Rs 40.00.Mand
ar Kulkarni:I have not susbscribed for the packMandar Kulkarni:I was okay with 2
G as my 3G limit was finishedMandar Kulkarni:Are this additional charges for usi
ng 2G??SamreenSir in you are number data pack MI_C_V_499_30d_D2GB_FU_3G - RC 499
Y is active .SamreenActivated on 01-DEC-2015 16:06:48.Mandar Kulkarni:My questi
on is who activated this pack thats my questionMandar Kulkarni:??/SamreenLet me
raise a Complaint for the same SamreenKindly stay connect with us.Mandar Kulkarn
i:I never asked for thisMandar Kulkarni:I wont be paying nay money if this would
be added in my bill.. SamreenSir As I have check our system We have activate an
d set the lifetime rental deviation on MI 499/- 3G data pack and now the effecti
ve rental is Rs.300/Mandar Kulkarni:i didnt get thatMandar Kulkarni:am i supooes
e to mpay 300 Rs extra that 375??Mandar Kulkarni:AM I supposed to pay Rs. 375 +
Rs 300??Mandar Kulkarni:every month??SamreenI regret the inconvenience causedSam
reenLet me raise a Complaint for the same .Mandar Kulkarni:yes you have to raise
.. but can you explain me the meaning of activated pack and rs 300 rental??Samr
eenAnd also I'm raising a request for waiver of Rs 40.SamreenKindly stay connect
with us.SamreenSir from back end team it has been activated .Mandar Kulkarni:I
dont want anything beyond current plan.. An i want to know How this plan get act
ivated without my conscent?SamreenI Understand your ConcernMandar Kulkarni:can y
ou please immidiately deactivate the additional pack activiation requestSamreenS
ure Mandar Kulkarni:and raise the complaint for the same and also tell me email
id where i can also complaint for thisMandar Kulkarni:because no pone numebr for
customer care is goes to siupport team..SamreenRequest No 145271492 Mandar Kulk
arni:okaySamreenWith in 30 minute the data plan will get deactivate.Mandar Kulka
rni:when can i expect the resuklt for this.. as in next 2 days i have to pay the
billSamreenLet me raise a request for waiver of Rs 40.SamreenI let you know .Sa
mreenKindly stay connect with us.Mandar Kulkarni:I hope only additional data pla
n willbe deactivated and not my entire plan.. whihc cover 1 GB of 3G in the plan
Mandar Kulkarni:will i be getting SMS alert for deasctivation??Mandar Kulkarni:a
nd waiver