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Journal of Business Studies Quarterly

2012, Vol. 3, No. 3, pp. 50-56 ISSN 2152-1034

The Impact of Job Stress on Employee Job Satisfaction:

A Study on Private Colleges of Pakistan
Muttie ur Rehman
Rabbia Irum
Namra Tahir
Zara Ijaz
Uzma Noor
Ume Salma
University of Sargodha, Pakistan

Our paper aims to examine the impact of job stress on employee job satisfaction. A sample of
150 employees from the private colleges of Pakistan was used for this analysis. Job stress has
been measured by workload and physical environment. Prior study indicate that the stressor
workload, physical environment negatively affect the employee job satisfaction. This study
results contradicted that stress is positively related to employees job satisfaction which dont
support Caplan (1991) and Keller (1975)and Mansoor&sabtain(2011) study on stress. This
study reinforces the importance of employee job satisfaction which is essential for successful
firm in modern current era.

Keywords: Job stress, academic staff in private colleges, work load, physical environment.

Stress is the bodys reaction to a change that requires a physical, mental or emotional
adjustment or response .stress can come from any situation or thought that makes you feel
frustrated, angry, nervous or anxious. Stress is caused by an existing stress-causing factor or
Stress is a condition which happens when one realizes the pressure on them or
requirements of situation are wider than they can handle, and if these requirements are huge and
continue for a long period of time without any interval, mental, physical or behavioral problems
may occur.
Job stress is one of the most important workplace health risks for employees in developed
and developing countries (Paul, 2002; Danna and Griffin, 2002). Stressors concern interpersonal
relationships at work, such as conflicts with the behavior of supervisors, conflicts with
colleagues, conflicts with subordinates and conflicts with management policies (Paul, 2002). Job
Journal of Business Studies Quarterly
2012, Vol. 3, No. 3, pp. 50-56

satisfaction has been the most frequently investigated variable in organizational behavior
(Spector, 1997). Job satisfaction means how much people feel positive about their job and the
different of their jobs (Spector, 1997). Low job satisfaction can be an important indicator of
decrease in employee production and can result in behavior such as absenteeism (Martin &
Miller, 1986) and turnover intentions (Dupre & Day, 2007). The previous studies suggest that
higher level of job stress causes less job satisfaction (K. Chandraiah, S.C. Agrawal, P.
Marimuthu & N. Manoharan 2003).
The private colleges of Pakistan are one of the growing sectors of economy. Human
resource specialists, supervisor and workforce itself are involved in exploring the ways that how
the job satisfaction can be improved. Because job satisfaction has a significant relationship with
the performance of the work force, overall productivity and profitability of the organization
(Santhapparaj and Alam, 2005; Bloch, 2009). So there is a need to find the impact of job stress
on job satisfaction in private colleges of Pakistan. We hope that finding of this study will add
value in research in terms of sample from a developing world country like Pakistan.

Research Questions

What is the impact of workload on employees job satisfaction?

What is the impact of physical environment on employees job satisfaction?

Theoretical Framework

Job Stress:
Employee job satisfaction
 Physical environment

Figure1: job stress and employee job satisfaction.

Independent Variable: Job Stress

Dependent variable: Employee job satisfaction
H1: There is a positive relationship between workload and employee job satisfaction.
H0: There is negative relationship between workload and employee job satisfaction.
H2: There is positive relationship between physical environment and employee job satisfaction.
H0: There is negative relationship between physical environment and employee job satisfaction.

51 JBSQ 2012
Muttie ur Rehman, Rabbia Irum, Namra Tahir, Zara Ijaz, Uzma Noor, and Ume Salma

Literature Review
Numerous studies found that fob stress influences the employees job satisfaction and
their overall performance in their work. Because most of the organizations now are more
demanding for better job outcomes. In fact, modern times have been called as the age of anxiety
and stress (Coleman, 1976).The stress itself will be affected by number of stressors.
Nevertheless, Behr and Newman (1978) had defined stress as a situation which will force a
person to deviate from normal functioning due to the change (i.e. disrupt or enhance) in his/her
psychological and/or physiological condition, such that the person is forced to deviate from
normal functioning. From the definition that has been identified by researchers, we can conclude
that it is truly important for an individual to recognize the stresses that are facing by them in their
career. Some demographic factor may influence the way a university academic staff act in their
Workers in an organization can face occupational stress through the role stress that the
management gave. Role stress means anything about an organizational role that produces
adverse consequences for the individual (Kahn and Quinn, 1970). Role related are concerned
with how individuals perceive the expectations other have of them and includes role ambiguity
and role conflict (Alexandros-Stamatios et. al., 2003).
Family and work are inter-related and interdependent to the extent that experiences in one area
affect the quality of life in the other (Sarantakos, 1996).It asks about whether home problems are
brought to work and work has a negative impact on home life (Alexandros-Stamatios G.A et al.,
2003). Home-work interface is important for the workers to reduce the level of work-related
Several studies have highlighted the deleterious consequences of high workloads or work
overload. Workload stress can be defined as reluctance to come to work and a feeling of constant
pressure (i.e. no effort is enough) accompanied by the general physiological, psychological, and
behavioral stress symptoms (Division of Human Resource, 2000). Al-Aameri AS. (2003) has
mentioned in his studies that one of the six factors of occupational stress is pressure originating
from workload. Alexandros-Stamatios G.A. et al. (2003) also argued that factors intrinsic to the
job means explore workload, variety of tasks and rates of pay. Rapidly changing global scene is
increasing the pressure of workforce to perform maximum output and enhance competitiveness.
Indeed, to perform better to their job, there is a requirement for workers to perform multiple
tasks in the workplace to keep abreast of changing technologies (Cascio, 1995; Quick, 1997).
The ultimate results of this pressure have been found to one of the important factors
influencing job stress in their work (Chan et al., 2000). A study in UK indicated that the majority
of the workers were unhappy with the current culture where they were required to work extended
hours and cope with large workloads while simultaneously meeting production targets and
deadlines (Townley, 2000)
Role ambiguity is another aspect that affects job stress in the workplace. According to
Cords & Dougherty (1993), Cooper (1991), Dyer & Quine (1998) and Ursprung (1986) role
ambibuity exists when an individual lacks information about the requirements of his or her role,
how those role requirements are to be met, and the evaluative procedures available to ensure that
the role is being performed successfully. Jackson & Schuler (1985) and Muchinsky (1997)
studies found role ambiguity to lead to such negative outcomes as reduces confidence, a sense of
hopelessness, anxiety, and depression.

Journal of Business Studies Quarterly
2012, Vol. 3, No. 3, pp. 50-56

This study is a cross sectional field survey in design and of the 140 questionnaire distributed in
employees of private colleges of pakistan, 133 questionnaires were yielded. seven questionnaires
out of 140 were disqualified due to in complete. The sample consists of 66% male and 74%
female. The80% respondents are single and 60% are married. The 90% of employees are under
category of 5 years experience.10% respondents have more than 5 year experience .100% of
respondents is master.

The satisfaction has been measured by 20 item scale short form of 5 item likert scale of
Minnesota Satisfaction Questionnaire (MSQ). While Ohio (NOISH) job stress questionnaire has
been used to measure job satisfaction. Our research consists of two sections to measure two
facets of stress taken in this study. The reliability score (cronbachs alpha) of workload was


In Table 1 R square is 32.7% variation is occur in the dependent variable due to

independent variable.

Model Summary

Adjusted R Std. Error of

Model R R Square Square the Estimate

1 .572a .327 .317 .57508

a. Predictors: (Constant), physicalenviornment, workload

In Table 2 model of fitness (ANOVA) value of F 33.67% at a significance level of 0.000

is giving model a god fit. In Table 3 T-statistics shows that value of the constant is 0.238 with
P<0.05 while coefficient of workload (beta) is 0.710 with P<0.05.and physicalenviornment
(beta) is 0.530 at statistically significant level of 0.000 supporting our H1 that workload is
positively related with employee job satisfaction and H2 that there is positive relationship
between physical environment and job satisfaction.

53 JBSQ 2012
Muttie ur Rehman, Rabbia Irum, Namra Tahir, Zara Ijaz, Uzma Noor, and Ume Salma

Unstandardized Standardized
Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) .238 .445 .534 .594
workload .710 .095 .528 7.484 .000
.530 .220 .170 2.406 .017
a. Dependent Variable: satisfaction

Sum of
Model Squares df Mean Square F Sig.
1 Regression 22.004 2 11.002 33.267 .000a
Residual 45.309 137 .331
Total 67.313 139
a. Predictors: (Constant), physicalenviornment, workload
b. Dependent Variable: satisfaction

Our study shows contradictory with many studies in the literature (Caplan 1991; Keller,
1975), our findings of the present study also criticize the(Mansoor,sabtain,saima
nasir,zubair2011) .There is positive relationship between workload and employee satisfaction
and there is positive relationship between physical environment and employee satisfaction.In
first case the null hypothesis is rejected because there is poverty in Punjab and in private
colleges employees demand extra work and they want to increase their salary. so our point of
view the economic condition of the country people most important in the determination of
satisfaction that why in developing countries satisfaction result shows the positive relationship
with stress.


A bigger sample would be needed to represent the general population. We have assumed
only workload and physical environment as a predictor of employee job satisfaction. We can use
many other factors to measure the employee job satisfaction. We can assume many other
variables e.g. role conflict, pay satisfaction etc but we choose workload and physical
environment for employee job satisfaction.

Journal of Business Studies Quarterly
2012, Vol. 3, No. 3, pp. 50-56

Muhammad Mansoor. The Impact of Job Stress on Employee Job Satisfaction
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