Shade Gigliotti May 2, 2017

MKTG 1960 Professionalism in Business

Mentor Interview
You are to interview an individual employed in the career field you are majoring in or
might like to work in (if you have not declared a major). You will need 2030 minutes
to conduct the interview. It is preferred that the interview be conducted at their place of
business, so you can observe their work environment. If this is not possible, they can
describe their work environment.

At minimum, you will ask the following questions. You might ask more questions,
depending on the individual you are interviewing, their position, and what information
they are willing to provide.

1. Interview date, time, and location

May 2, 2017 2:00 pm Smiths Marketplace Store number 274
2. Interviewee name, company, position/title, phone number and email address.
Scott Carter, Smiths Marketplace, Store Director 8018607222
3. How long have you worked for your current employer? In your current position?
Can you describe the path you took to reach your current position (education and
previous work experience)?
Scott Carter has worked for the company for 30.5 years, he has been a store
director for fifteen years also a lead coordinator, he likes the store more because
he feels he can help people grow in the company more this way and it also makes
more money on a regular salary basis.
4. What are your major duties?
His main goals are to mentor people to become accountable and develop lead
heads of departments into assistants and encourage them to move up in the
company to succeed. He has helped multiple leads of a diverse group of
departments to jump into higher positions with the company. Building a team that
all believes in a similar goal is his way of working toward success in the
company.
5. Can you describe your typical work day?
Usually just helping with the outer departments to help whoever needs help
achieve the success they need to accomplish daily tasks when needed.
6. What aspects of your job do you enjoy the most? Why?
His favorite part of his job is to interact with his people making sure everyone is
getting what they need as a strong leader for his store and company.
7. What job duties do you enjoy the least? Why?
Working at 274 is held to a different standard and him and I can both agree the
stress of meeting expectations and being put on a pedestal by cooperate workers
can get frustrating because it never seems to end. But also gives exposure to the
people who are succeeding in the store.
8. On average, how many hours do you work per week?
On average his work week has around 52 hour work load give or take.
Shade Gigliotti May 2, 2017

9. Is travel required for your position? If so, how often, where and for what
purposes?
We talked about if youre willing to travel to different locations for the company
it can help you move up in the company and find greater success in working into
higher positions.
10. What percent of your time is spent working alone? With others?
On average, he works about 25% alone compared to 75% with others.
11. Describe the working relationships you much develop within your company
(Other employees, departments, etc. you work with)?
No one cares how much you know tell they know how much you care. These
great words from Scott show how he truly cares genuinely about his people and
looks out for their best interest in life. The better relationships you have with your
people the more you can get out of them because the mutual respect having for
one another.
12. Describe the working relationships you must develop outside of your company
(Customers, suppliers, vendors, partnerships, etc.)?
As a store director time management is huge so having a relationship with your
merchandiser and grocery lead gives them the power to handle the greater deal of
problems within outside relationships that way you can focus on the people that
matter most such as your own and customer appreciation.
13. Describe your most successful project.
Opening 274 and learning to build a chemistry, and a foundation getting people to
understand the route that was to be had to give the company the ultimate success
that it needed and getting people to understand their roles to achieve their greatest
success.
14. Describe a project that didnt go as planned and what you learn from it.
Planning to eventually become a District manager served him his purpose and
giving him the mentality that everything happens for a reason. He learned his
happy place was in the stores getting people the advice and management skills to
move on in the company and eventually become their own success.

15. What personality traits/characteristics do you believe someone must have to be

successful in your position? To care about your people and be very self-driven to
be the best at what you are trying to achieve with this company will give you the
edge to keep growing and succeeding in the position he is in.

16. How do you find a way to relieve stress being in such a position?
His best way of letting everything out is to be at home with his family he told me
his wife is more than amazing and the appreciation he has for her is enough. Also
he lives on a lake which he loves fishing and bonding with family that way.

17. I asked him what to do to keep moving forward with the company and advice to
help me further my career with this company.
His response was to keep up my good work and keep going with the WAFC
program and once Im done with that and eventually telling him I would have my
associates he gave me advice to stay as a Department head to gain experience
Shade Gigliotti May 2, 2017

along with the certification that would almost guarantee me success in the
company moving forward. Also, he mentioned to stay available to move to
different states and locations to get my name out there for the reputation and it
would help me move up in positions and ranks to help other store know the
experience I have and am gaining. Never limit yourself and stay positive.

From this interview, I gained much insight on how to manage people and
help my team achieve greatness. Talking with Scott showed me where the
importance of letting your people know that they are important and what they do
matters to the overall stores and departments success. The man has much success
and experience in the company and ways to achieve greatness also through
teamwork and stock investment. Also being the great family man he is shows
where his intentions are pure and what life means to him. His values for himself
and what he is trying to do with himself and the company shows he cares more
about the people in his life than himself which is always a route of success to help
others feel their importance.