User Manual

2013 Flowtab, Inc. | V1.1

Table of Contents
Introduction ................................................................................................................................................................... 2
General Policies ............................................................................................................................................................ 2
Consumer Order Process ......................................................................................................................................... 3
Installation Kit .............................................................................................................................................................. 4
Administrative Options ............................................................................................................................................ 4
Incoming Orders .......................................................................................................................................................... 5
Order Details ................................................................................................................................................................. 6
Special Note: Close & Void ...................................................................................................................................... 7
Statistics Stats .......................................................................................................................................................... 7
Point of Sale Systems ................................................................................................................................................ 8
Tax Rates ......................................................................................................................................................................... 8
Important Considerations ...................................................................................................................................... 9
Menu Import ................................................................................................................................................................................................... 9
Refunds .............................................................................................................................................................................................................. 9
Table Delivery ................................................................................................................................................................................................. 9
End Shift ............................................................................................................................................................................................................. 9
Gratuity ............................................................................................................................................................................................................... 9

Getting Started ............................................................................................................................................................. 9

Pricing Packages ...................................................................................................... Error! Bookmark not defined.

Introduction

Welcome to Flowtab.
This guide will detail Flowtabs features and workflows. We recommend you read through this
guide before committing to the software. If you have any feedback about how we may improve
this user manual please let use know at team@flowtab.com. If you need to contact Emergency
Support please dial 1-888-335-9804.

General Policies

We ask that you keep the iPad on with your bar open during all business hours each day, and
that you not forget to close our Flowtab at the end of the night. We strictly prohibit the use of
the iPad for anything other than managing Flowtab orders. If any of the hardware breaks
accidentally or if the iPad is stolen, please contact Flowtab support.
2013 Flowtab, Inc. | V1.1
Consumer Order Process

On the consumer facing side, Flowtab recommends iPhone 4 or better. The first step in using
Flowtab (as a user) is to download the app in the Apple App Store. Then, the user will be taken
through a series of steps before executing a drink order within a bar. The steps are shown
below:

1. Register a Flowtab 3. Browse drink 4. Add items to cart, and

2. Choose your location.
account or login. categories. select liquor variations.

5. Click Checkout, and 6. Choose a new or 7. You will receive a text 8. Pick up order at bar
select a table number or existing credit card and when your order is counter or have server
bar delivery option. click Purchase. ready. deliver the order.

2013 Flowtab, Inc. | V1.1

Installation Kit

Flowtab will provide an installation kit containing all necessary materials. The iPad provided is restricted
from any personal use other than for Flowtab orders. If there should be any issues with the hardware,
contact us, and we will do our best to troubleshoot.

Installation Kit includes:

First-Gen iPad
Flowtab sign
Choose 1 of 2
o iPad stand
o iPad arm mount
Choose 3 of 5 marketing materials:
o 100 coasters
o 6 urinal mats
o 10 plastic table tents
o 150 voucher cards
o 10 t-shirts

Administrative Options

Open Determines whether you can accept

orders. (Open as shown)

Happy Determines whether Happy Hour

Pricing is active. (Active as shown). These
special prices can be set in the Pricing
Spreadsheet, provided.

Bar Only Determines whether drinks can be

delivered by server or picked up (bar) only.
(Bar Only is inactive as shown)

Logout Completely quit, a password is

required to log back in.

2013 Flowtab, Inc. | V1.1

Incoming Orders

Drink orders show up instantly to the iPad. Once a new order is in queue, the entire right side of
the screen will flash repeatedly to catch the bartenders attention. Once the screen has been
touched, the flashing will stop. The timer shows how long ago that drink was ordered. The Order
Numbers below # 10249, # 10252, # 10253 are used WITH the First Name to identify people.

2013 Flowtab, Inc. | V1.1

Order Details

The order line becomes blue when selected and all order details can be seen on the right.

7 on Chair Table number

Elizabeth Parks Name of the consumer

Drinks Made Press this when the drink

has been made and is ready for pick up

Void This stops and refunds the order

Close Press when the drink has been

physically picked up by the consumer.

2013 Flowtab, Inc. | V1.1

Special Note: Close & Void

Please note: Once orders are closed or voided, they cannot be retrieved again. Bartenders
should only close orders at the end of the shift, or once they are 100% certain the order has
been picked up or delivered to the consumer.

Statistics Stats
The Stats section shows a breakdown of bar and table orders, as well as weekly, monthly and
annual sales totals, and the POS section shows sales totals broken down by category (see next
page). A complete .CSV list of order details can be easy emailed at any time.

2013 Flowtab, Inc. | V1.1

Point of Sale Systems

Flowtab has a manual integration with most standard POS systems. Once Flowtab has been
installed, enter a new payment option onto your POS system. Here you can add sales totals
(distinguished by category) into your POS system simply by selecting the Flowtab payment
method. This step is not required, although many owners prefer to keep all sales information in
one directory. You can access these category totals by clicking the iPad POS navigation tab.

Tax Rates

You may set specific tax rates for each category, to be reflected on the checkout page within the
Flowtab app. These tax rates (charged on Flowtab) should coincide with the tax rates within your
POS system. Please consult your sales representative to ensure you have configured these
settings properly.

2013 Flowtab, Inc. | V1.1

Important Considerations

This document describes the most important considerations for the set up and use of Flowtab.
Flowtab is a two-sided software, the iPad face for the client (Bar / Nightclub) and the mobile face
for consumers (Customers in the Bar).

Menu Import

Initially, our support team will assist in the process of bulk menu uploading. A spreadsheet will
be provided to the manager to update any menu items, pricing, and happy hour pricing.

Refunds

Refunds can be issued by pressing Void or Stock Void. This will completely refund the order,
and will not be included in that Shift.

Table Delivery

Each table should have an identification sticker clearly labeled for consumers and servers.

End Shift

At the end of each night you can add nightly sales totals (by category) into your POS system
simply by selecting the Flowtab payment method. See POS section on the iPad for information.

Gratuity

There are various methods to handle tips. Tips can be taken from the cash drawer and
reimbursed accordingly from Flowtab the next day. Each installation is unique so contact
Flowtab support for any questions. Select Stats to view the gratuity for the shift.

Getting Started

To get started we will walk you through the following setup checklist:

Customer Contract: We will provide a Customer Contract to sign.

Payment: Set up banking and routing details to insure payments are securely deposited.
Menu: We will guide you through importing your menu visible to your guests.
Training: We will guide you through full training process and constantly be available.

2013 Flowtab, Inc. | V1.1