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Name : Kumar Bishawjit

Roy
ID : 71312072
Mobile : 01914285968

1. INTRODUCTION

Tourism is travel for pleasure or business; also the theory and practice of touring, the
business of attracting, accommodating, and entertaining tourists, and the business of
operating tours. Tourism may be international, or within the travelers country. The World
Tourism Organization defines tourism more generally, in terms which go "beyond the
common perception of tourism as being limited to holiday activity only", as people "traveling
to and staying in places outside their usual environment for not more than one consecutive
year for leisure, business and other purposes".

Tourism can be domestic or international, and international tourism has both incoming and
outgoing implications on a country's balance of payments. Today, tourism is a major source
of income for many countries, and affects the economy of both the source and host countries,
in some cases being of vital importance.

1.1. TRAVEL AGENCY

A travel agency is a private retailer or public service that provides travel and tourism related
services to the public on behalf of suppliers such as activities, airlines, car rentals, cruise
lines, hotels, railways, travel insurance, and package tours. In addition to dealing with
ordinary tourists most travel agencies have a separate department devoted to making travel
arrangements for business travelers and some travel agencies specialize in commercial and
business travel only. There are also travel agencies that serve as general sales agents for
foreign travel companies, allowing them to have offices in countries other than where their
headquarters are located.

A travel agency's main function is to act as an agent, selling travel products and services on
behalf of a supplier. Consequently, unlike other retail businesses, they do not keep a stock in
hand, unless they have pre-booked hotel rooms and/or cabins on a cruise ship for a group
travel event such as a wedding, honeymoon, or a group event. A package holiday or a ticket is
not purchased from a supplier unless a customer requests that purchase. The holiday or ticket
is supplied to the agency at a discount. The profit is therefore the difference between the
advertised price which the customer pays and the discounted price at which it is supplied to
the agent. This is known as the commission. In many countries, all individuals or companies
that sell tickets are required to be licensed as a travel agent.

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Name : Kumar Bishawjit
Roy
ID : 71312072
Mobile : 01914285968

In some countries, airlines have stopped giving commissions to travel agencies. Therefore,
travel agencies are now forced to charge a percentage premium or a standard flat fee, per sale.
However, some companies pay travel agencies a set percentage for selling their product.
Major tour companies can afford to do this, because if they were to sell a thousand trips at a
cheaper rate, they would still come out better than if they sold a hundred trips at a higher rate.
This process benefits both parties. It is also cheaper to offer commissions to travel agents
rather than engage in advertising and distribution campaigns without using agents.

Other commercial operations are undertaken, especially by the larger chains. These can
include the sale of in-house insurance, travel guide books, and public transport timetables and
car rentals.

A travel agent is supposed to offer impartial travel advice to the customer, as well as
coordinating travel details and assisting the customer in booking travel. However, this
function almost disappeared with the mass market package holiday, and some agency chains
seemed to develop a "holiday supermarket" concept, in which customers choose their holiday
from brochures on racks and then book it from a counter. Again, a variety of social and
economic changes which have now contrived to bring this aspect to the fore once more,
particularly with the advent of multiple, no-frills, low-cost airlines

1.2. AGENCY INCOME

Traditionally, travel agencies' principal source of income was, and continues to be,
commissions paid for bookings of car rentals, cruise lines, hotels, railways, sightseeing tours,
tour operators, etc. A fixed percentage of the main element of the price is paid to the agent as
a commission. Commissions may vary depending on the type of product and the supplier.
Commissions are not paid on the tax component of the price. Travel agencies also receive a
large variety of bonuses, benefits, and other incentives from travel and tourism related
companies as inducements for travel agents to promote their products. The customer is
normally not made aware of how much the travel agent is earning in commissions and other
benefits. Other sources of income may include the sale of insurance, travel guide books,
public transport timetables and money exchange.

2 | Page
Name : Kumar Bishawjit
Roy
ID : 71312072
Mobile : 01914285968

1.3. BEXTRADE Limited

BEXTRADE Limited; an IATA accredited professional outfit for Travel Related Services
out of Bangladesh started journey with long experiences over 15 years in 1993. And, by 1995
it became one of the successful Corporate Travel Agency in Bangladesh. BEXTRADE is an
Organization set up to serve professionally to its customers in the area of Air Travel and
Tourism. Despite technological advances and achievements in the travel industry, we
recognize that the end product is determined by the people behind the machines. We hire only
the experienced, high caliber personnel, give them state-of-the-art technology and continuous
training so one can receive a level of service superior to our competitors. BEXTRADE feels
that it is not enough just to keep up as barriers to the movement of travelling peoples by Air
but providing lowest fare and maintaining deadlines, a choice of tailor made air transportation
and as well as tour packages for the specific needs of the customers. Our philosophy is to be
in touch with the market at all times and make necessary adjustment ahead of time.

Bangladesh Air Traffic and both Outbound & Inbound Tourism has shown a manifold
increase over the past ten years. The national tourism authority has launched plans and
programs to create a real thrust in structuring a friendly tourism environment. We are putting
our active efforts to participate in the tourism development.

BEXTRADE Limited is a sister concern of BEXIMCO Group the largest Industrial


Conglomerate of Bangladesh. Mr. Mustaque Ahmed, the Managing Director of BEXTRADE
Limited is well known in the Aviation, Shipping and Freight Forwarding market in
Bangladesh for more than a decade. His experience started with promoting professional Air
Cargo services from Bangladesh and received many highest awards by various carriers like
Gulf Air, Saudia, British Airways, Emirates, Singapore Airlines, etc. Mr. Ahmed is also the
Managing Director of Trade Clippers Cargo Ltd. (TCCL). TCCL is one of the leading
forwarding companies in Bangladesh and also belong to BEXIMCO Group.

BEXIMCO on the other hand is the largest business group in Bangladesh and pioneer of
many trade activities in the country. However it is important to mention that Mr. Salman
Fazlur Rahman, Vice Chairman of BEXIMCO Group; an Ex - President of the FBCCI (The
federation of Bangladesh Chambers of Commerce and Industry) which is the Apex body for
business and Industrial organization of the country is regularly in touch with the highest level

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Name : Kumar Bishawjit
Roy
ID : 71312072
Mobile : 01914285968

of the Government, International Chamber of Commerce and Diplomatic enclave in


Bangladesh for any national and bilateral policy matter discussion.

BEXIMCO often mentioned as blue chip Company in Bangladesh Stock exchange, as its
performance in the stock market over the years is well known to the share holders. The
History of BEXIMCO Group dates back to 1965 when the founders of the Group established
New Dacca Industries Limited to produce high quality Jute Yarn for the woven carpet
industry abroad. From this humble beginning, today the Group has emerged as the leading
industrial conglomerate in Bangladesh. The BEXIMCO Group comprises of 6 (six) publicly
listed companies and number of Private Limited companies. The core businesses of the
Group are Textiles, Pharmaceuticals, Jute, Information Technology, Ceramics, Real Estate
and Constructions. The Group is also involved in Trading, Financial Services and Publishing
businesses. As of December 31, 2008, the market capitalization of the Groups listed
companies as a percentage of the total market capitalization of Dhaka Stock Exchange was
4.5% and that of Chittagong Stock Exchange was 5.8% and in 2008 average share turnover in
Dhaka Stock Exchange of the Group companies was 10%. The Group has direct employment
of 35,000 personnel and 150,000 shareholders.

1.3.1. Management

Management outlook is progressive, exposed both in overseas and domestic environment.


Flexible enough to adopt new challenges, international enough to understand new
development and quality of standard. Management is sensitive to style, technology and
communication, accounts and public relation with local authorities.

1.3.2. Marketing, Sales and Operation

Our experienced staffs are always looking ahead to train new staff to increase sales and
operation with complete market pace. We enjoy a good personal and professional market
reputation with all the Airlines operating in Bangladesh, worldwide hotels, tour operators and
corporate houses.

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Name : Kumar Bishawjit
Roy
ID : 71312072
Mobile : 01914285968

1.3.3. Services

1. Air Ticket of all Airlines operating to/from Bangladesh

2. Worldwide tailor made packages

3. Hotel Reservation World Wide

4. Incentive Tours and Organizing Convention & Conference

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