Professional Documents
Culture Documents
4 2009-
2010
INDORE
Submitted To:- Submitted
Mrs.Unnati By:-
My sincere thanks to the project coordinator of Deaf n Dumb
school, Miss Monica Punjabi for giving us opportunity to visit the
school and complete the project successfully.
I extend my heartfelt gratitude to our faculty Mrs.Unnati Sharma
for her guidance, timely support and encouragement in
completing this project
I am grateful to my parents for their support in this work
I am thankful to my team members and friends for their untiring
help throughout this work.
As we are doing personality development module we have been taken
a project related to our module where we would be learning how to
communicate with people around us. We have been divided into three
groups. As I am a group member and the total number of members in
my group are seven including me. The motive of our project is that we
have to learn how to communicate with people and learn about the
various aspect of personality development which are:-
I. Perception
II. Rationality
III. Attitude
IV. Motivation
V. Emotional Intelligence
VI. Assimilation
VII. Persistence
VIII.Empathy and many more
Members in my group:- We had visited:-
Deepak Mistry (leader) Deaf n Dumb School
Taher Salim Pizza hut
Govind Singh Bhatia Chlorophyll
Sourabh Porwal Caf Coffee Day
Rohit Sharma Barista
Arjun Mandaloi
Devender Singh Sisodia
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LO:1&LO:3/UNIT:1
SWOT:-
STRENGTHS,
Internal Environment
WEAKNESS ,
OPPORTUNITY ,
THREATS. External Environment
STRENGTHS:- OPPORTUNITIES :-
Confident Upcoming
Intelligent number of
Energetic airlines&
Frank hotels
responsible
WEAKNESS :- THREATS:-
weak in sticking to High
decisions competition
Short tempered Hesitation
Less adaptable
Communication
AFTER COMPLETING THE PROJECT
MY SWOT ANALYSIS:-
STRENGTHS:-
More confident
Effective time
management
bold enough to face all the
problems
Very frank
WEAKNESS :-
More responsible
Communication
skills
Short temper
OPPORTUNITIES :-
In airlines.
Cabin Crew.
Ground staff.
Domestic & International airlines.
Customer care executive
In hotel industry.
Receptionist.
F&B manager.
Guest relationship executive.
Pantry steward
Travel industry.
Domestic & International tour package arrangement.
Ticket Booking.
Booking
Front office executive
Tour manager
THREATS:-
Recession
People with good communication
experienced people
Perception: I always
had a fear of failure
that pulled me back
from doing things. I
realized that only a
winning perception
makes one successful
Mountain or horse
Learning and Knowledge: I used to learn
everything mugging up with out applying it in my
daily life. I realized whatever I have learned wrongly
I have to unlearn and relearn it
Empathy: I never
understood others feelings, I
realized that stepping into
the shoes of others will
glorify your personality.
Discussing the above mentioned factors,
with example from our experience during
the assignment? (M1)
Ans:- experience which I have taken during the assignment with
examples are:-
Perception
First I was thinking that the students who are studying in
deaf n dumb school they are not happy, because there life
was so boring they cannot talk & listen to someone. But
when I went there I found that my perception was wrong
about them, that they are unhappy . And I feel that always
we have to keep a positive perception ,and perception is
all so a essential part of are personality
Learning & knowledge
Journey in Personal development
I observed a person Mr.muffaddal in a bus while I am
going for my project . He used to read religious books
at most of the time. When I started talking to him he
discussed almost everything about Muslim
community with good knowledge and he was keen to
get the information from me about aviation. I found
the quest in learning and adding knowledge in him.
I realized that learning is weapon and knowledge
is power. It is a growing self-reliant self image. I will
also build up the quest to learn and the gain
knowledge.
RATIONALITY : logical thinking
I observed that my team mate Deepak had a
severe leg sprain at the day we have to visit the
deaf & dumb school. As the visit is pre-planned,
we couldnt cancel the visit, but he in spite of
his pain joined us by taking the decision
logically.
I want to develop:-
Self discipline
Enthusiasm
positive attitude
How can I develop:-
Positive attitude
Dont find fault with others
Enthusiasm
It is energy, excitement which gives joy in work and life
It leads to commitment and overcome feelings of
tiredness, lack of sleep, disappointments and failures
Self discipline
The major things to discipline are thoughts, emotions,
words, actions, habits and behaviours
If you were given a task
to...in doing the same?...
[M3/D2/D3]
THE PERSON I
OBSERVED
Name : Mr. Suresh
Age : 55 yrs
Occupation : Farmer
Marital status : Married
Two daughters, both married.
& his wife expired last year.
Reasons for Weaknesses
Mr. Suresh was so sad when I met him. His residence
was in shujapur.he was living in Indore from a year.
The friend of Suresh told me that Suresh is a reserved
person and he is very much depressed of what has
happened to his life. He was typical farmer who owned
acres of land where he has made every types of crops
in the seasons. He was a happy man with his family.
Every step in his agriculture was success. He was a
socially respected person. The agricultural sector
begin to decline and Suresh suffered great losses in his
work. He could not accept what has happened to him,
his wifes death, daughters questioning his activities
etc. He blamed the nature and improper financial aids
from govt. When I met Mr. Suresh, he was mentally
disturbed. He was the shadow of his past.
Things that he has to
develop:-
From this case the factors which Suresh has to
improve. According to my thinking, he should
improve his :
Perception
Attitude
Rationality
Persistence
Learning & Knowledge
Motivation
Efforts that he can take:-
I strongly believe that the reason for Mr. Suresh depressed
personality is due to his lacking of confidence and motivation.
One another reason is lack of support from common people
because his wife was no more & two daughters had been
married . If he had consulted with a person who would have
given guidance to him in his decline, he would not be in such a
situation now.
Threats:-
The major threat in converting his weakness to his strength is
his willingness to co-operate with the proper guidance given to
him. it will very difficult for me to convince my family to
support me because they thought that I will not concentrate on
my studies and they will not allow me to do what I want to do!!!
LO:2/UNIT:1
how do you think time management was important
for the activity that you performed and why? while
discussing talk about the barriers that you came
across for managing time effectively and throw light
on how you removed the same.[P]
I think time management was very important for that activity. We had performed
because if we had not managed the time we didnt get success in our work & also I
had no schedule of time in my life I can not do my work properly . In project we had
face many problems & barriers that came are Time, likes & dislikes & lack of
discipline.
Time:- There was no time management in our group & this was the biggest
problem we faced while doing the project, but we manage our work.
I think that I am bad time manager & also I have to work hard on it.
Likes & dislikes:- In my group there was many likes & dislikes like some
members wanted to do work & some did not want to do work. So we talked upon that we
are in team & we have to perform like a team then only we will get success.
Lack of discipline:- In our group there was lack of discipline but it wasnt so
big. We had talked & removed it.
DEVENDRE SISODIYA:-
Devendre has open self because
in Project he goes and talks to
person very well and he tell
maximum thing which he had
done in his life.
ARJUN MANDALOI:-
Arjun is openself because
while talking to any person
he didnt feel hesitation & he
also didnt think that what was
saying & while when we were
completing our project he had
tell that what he had done &
from which family he belongs
& what his father & mother do
and what he had to become in
his life.
GOVIND S. BHATIA:-
Govind is hidden self he
doesnt talk to any person & I
had seen that in class he
doesnt communicate with us
& staff members properly.
DEEPAK MISTRY:-
ROHIT SHARMA:-
Deepak
A.E.S
SOURABH:-
Devender
A.E.S
Taher t
A.E.S dul Govind
Ad A
u lt A.E.S
ild
Ch
Sourabh
A.E.S Ad
ult
dul t
A
Rohit Ad Arjun
A.E.S ult
C.E.S
Deepak
A.E.S
Devender:-
Sourabh
A.E.S
Taher t
A.E.S dul Govind
Ad A
u lt
ul t
A.E.S
Ad
Devender
A.E.S Ad
ult
dul t
A
Rohit Ad Arjun
A.E.S ult
C.E.S
Deepak
A.E.S
Arjun:-
Devender
A.E.S
Taher t
A.E.S dul Govind
Ch A
i ld A.E.S
ild
Ch
Arjun
C.E.S Ad
ult
dul t
A
Rohit Ad Sourabh
A.E.S ult
A.E.S
Deepak
A.E.S
Govind:-
Devender
A.E.S
Taher t
A.E.S dul Arjun
ad A
ult C.E.S
ild
Ch
Govind
A.E.S Ad
ult
dul t
A
Rohit Ad Sourabh
A.E.S ult
A.E.S
Deepak
A.E.S
Deepak:-
Devender
A.E.S
Taher t
A.E.S dul Arjun
Pa A
ren
ul t
C.E.S
t Ad
Deepak
A.E.S Ad
ult
dul t
A
Rohit Ad Sourabh
A.E.S ult
A.E.S
Govind
A.E.S
My interpersonal behavior skills are :-
JOHARI
WINDOW:-
I am openself
because I share all
the things with my
friends related to
anything first I
can not
communicate
properly .but after
my PD classes I
had removed my
hesitation but
then after I have
to work hard upon
EGO STATE
My EGO state is :-
ADULT
My ego state is adult because if someone
give me a task then I think that I have to
complete as fast as possible then I think
upon it and reach to my destination .but
sometimes I use child ego state.
Life stroke
My life stroke is :-
I am OK/ You are OK, I am not
OK/You
are not OK.
I am very empathy
Transactional
Analysis
Devender
A.E.S
Deepak t
A.E.S dul Arjun
Ch A
il d
ul t
C.E.S
Ad
Taher
A.E.S Ad
ult
dul t
A
Rohit Ad Sourabh
A.E.S ult
A.E.S
Govind
A.E.S
The changes which I want to bring in myself
Group I :-
In this group maximum people have hidden self and minimum
person have open self, maximum person have adult Ego state and
there life Stroke is I am OK/you are OK.
Group II :-
In this group Maximum people have open self and minimum
persons Have hidden self, maximum person have child Ego state
and there life stroke is I am not OK/You are OK.
LO:1/UNIT:3
What is communication ?
Its a process of convey the message from sender
to receiver threw the channel and receiver sends
feed back to sender.
What are the most important parts of
communication......... Discuss in
detail...........how you could remove them
[P]
COMMUNICATION
Voice Modulation
Body language
Tone, Pitch, volume
55%
38%
VERBAL COMMUNICATION
The basis of communication is the interaction between people.
Verbal communication is one way for people to communicate face-
to-face. Some of the key components of verbal communication are
sound, words, speaking, and language.
NON-VERBAL COMMUNICATION
Non verbal communication is usually understood as the process of
communication through sending and receiving wordless messages.
Non verbal communication can be communicated through gesture,
touch, by body language or by facial expression and eye contact.
Barriers of communication
Personal barrier:-
Your style and character (rude, polite, shy, outspoken)
Preparation & presentation
Lack of clarity (pronunciation, pitch, etc.)
Lack of credibility
Timing
Physical barrier:-
The barrier comes due to the physical or virtual
object and it effects to the communication process that is
called as physical barriers. Like noise or partition between
sender and receiver.
Semantic barrier:-
The Barriers comes due to the language is called as
semantic barriers. Most of the difficulties in communication
arise because the same word or symbol means different
things to different individuals.
Barriers which I had faced
When we were doing our project we went to CCD (Cafe Coffee Day)
the manager of ccd Mr. Richard Thomas was very fluent in english
the barrier which i had faced is that i cant understand that what he
was saying.
CENTRE HEAD
STAFF
TEACHER
STUDENT
COMPANY
HEAD
GENERAL MANAGER
RECEPTION
STUDENT
Evaluate your own communication skills and
suggest improvement for same ...[D1]
Strength Weakness
I. Positive I. Lack of knowledge
attitude II. Lack of
II. Assimilation communication Skill
III.Confident III.Lack of work
IV. Good relation experience
Removing of above barriers:-
IV. Nervousness
I) Work upon communication skills
II) work for good relationship
III) Removal of personal barriers
IV) By reading books
LO:2/UNIT:3
Make an ..understand about Moral
Values and character building.In ones
Moral Values career.[P2a]
It plays a very important role in our life,
because all the moral values come from
our parents, teachers, elders, friends,
and from our religion. It shows our
personality and family background.
Character Building :-