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FROM OUR DEPARTING CEO FROM OUR INCOMING CEO
Dear JIFFI Family,

Dear JIFFI Family, Dear JIFFI Family,
I would like to begin this letter with an introduction—my name is Vivian Crumlish and I could not
be more excited to have been selected by the graduating seniors of JIFFI and voted upon by our Board of
I cannot believe that four years have gone by so quickly. It seems like yesterday that I attended Directors to be the CEO for the summer and fall of 2017. I am a rising junior Economics major and have
I would like to begin this letter with an introduction—my name is Vivian Crumlish and I could
my first JIFFI meeting going into my freshman year. I was lucky enough to get to know all of the not been with JIFFI since February of 2016, when I was hired as a Community Relations Associate. Since
be more excited to have been selected by the graduating seniors of JIFFI and voted upon by our
original founders and remember feeling like I was constantly learning about a new frontier that Board of Directors to be the CEO for the summer and fall of 2017. I am a rising junior Economics major
then, I have served as a Summer Intern, Senior Associate of Community Relations, and this past
was the consumer micro-lending industry. At the beginning of my freshman year, we had about ten and have been with JIFFI since February of 2016, when I was hired as a Community Relations Associate.
semester, as Vice President of Operations and Chief Operating Officer.
members in our organization as a whole. By the end of my freshman year, we were up to twenty-five. Since then, I have served as a Summer Intern, Senior Associate of Community Relations, and this past
semester, as I would summarize this semester as a semester of ‘growing pains’ in reaction to the steady
Vice President of Operations and Chief Operating Officer.
Over these last four years, I’ve had the opportunity to experience us obtaining our 501(c)3 status,
teaching our first Financial Empowerment Classes, making it onto the front page of the South Bend stream of clients that we’ve been receiving since the front-page article in the South Bend Tribune last
I would summarize this semester as a semester of ‘growing pains’ in reaction to the steady
Tribune, and seeing us make it to the semi-finals of the McCloskey pitch competition. I have had spring. This means that we’ve primarily spent the semester examining and revising our internal
stream of clients that we’ve been receiving since the front-page article in the South Bend Tribune
the opportunity to make some of my best friends at Notre Dame through JIFFI, and I have been so last processes and then re-training the staff on the new system so that we’re ready for a strong fall
spring. This means that we’ve primarily spent the semester examining and revising our internal
thankful to have been introduced to all of the JIFFI family. semester. Some of these changes include a Process Tracker that every associate can access to see
processes and then re-training the staff on the new system so that we’re ready for a strong fall
exactly where a client is in the process and who is responsible for that step. In partner with the process
semester. Some of these changes include a Process Tracker that every associate can access to see
Although I’m not fully ready for my time with JIFFI to come to an end, JIFFI will be in good hands. The tracker, we have revised our old Employee Handbook with the new client process explained in detail.
exactly where a client is in the process and who is responsible for that step. In partner with the process
incoming CEO, Vivian Crumlish is ready to take JIFFI to the next level and provides the work ethic, tracker, we have revised our old Employee Handbook with the new client process explained in detail.
We also have set explicit metrics by which to measure each division and ensure that all responsibilities
sense of service, and knowledge of the JIFFI loan process necessary to do so. I have had the absolute We are fulfilled. Finally, we have made an important partnership with Notre Dame Human Resources and
also have set explicit metrics by which to measure each division and ensure that all responsibilities
pleasure of working with her for the last two school years and could not be more excited for the are have begun the process of refining our Financial Empowerment modules into adult classes to be taught
fulfilled. Finally, we have made an important partnership with Notre Dame Human Resources
future of our organization. She has always gone above and beyond what has been asked of her in andto ND staff members.
have begun the process of refining our Financial Empowerment modules into adult classes to be
her many positions within the organization, and I expect no less in the future. taught to ND staff members.
With these major improvements, my first goal for the fall is to Deliver. This means that we will
use these new processes and metrics to improve our client relations because every client is deserving of
With these major improvements, my first goal for the fall is to Deliver. This means that we will
Finally, I want to thank everyone in the JIFFI family for their support during the last two years. I am use these new processes and metrics to improve our client relations because every client is deserving
respect, professionalism, and timeliness. We will also re-establish our community partnerships in order
so thankful that I have had the opportunity to serve as CEO during this time, and I cannot thank of respect, professionalism, and timeliness. We will also re-establish our community partnerships in
to maintain a stead flow of client intake calls. Finally, we will re-start teaching FEP classes at the Boys
everyone enough for helping to bring this organization to where we are today. I’m looking forward to order to maintain a stead flow of client intake calls. Finally, we will re-start teaching FEP classes at the
and Girls Club and the Robinson Community Learning Center, as well as with Notre Dame HR.
continuing to be a part of the JIFFI family in the years to come, and I am excited to see what heights Boys and Girls Club and the Robinson Community Learning Center, as well as with Notre Dame HR.
we can soar to. ThisThis past semester has also been one of fantastic development. Our fantastic team of freshman
past semester has also been one of fantastic development. Our fantastic team of freshman
and sophomores, including Kyle Tichacek, John Kang, Dhruv Chempakasseril, Charlie Wolfe, Brennan
and sophomores, including Kyle Tichacek, John Kang, Dhruv Chempakasseril, Charlie Wolfe, Brennan
Thank you for the wonderful experience, Lee,Lee, and Emily Pohl, lead JIFFI to the semi-final round of the McCloskey Business Plan Competition. We
and Emily Pohl, lead JIFFI to the semi-final round of the McCloskey Business Plan Competition. We
Sincerely, unfortunately did not win, but created some important community partner relationships and also now
unfortunately did not win, but created some important community partner relationships and also now
havehave a strong team of underclassmen who are dedicated to JIFFI. We also had our first successful JIFFI
a strong team of underclassmen who are dedicated to JIFFI. We also had our first successful JIFFI
SouthSouth Bend Cubs night on April 21, in which we earned $3 for each ticket that we sold.
Bend Cubs night on April 21, in which we earned $3 for each ticket that we sold.
WithWith these successes in mind, my second goal for the fall is to Develop. This includes lowering
these successes in mind, my second goal for the fall is to Develop. This includes lowering
our our default rate to about 15%, raising at least $5000, and thinking about ways to start growing the funds
default rate to about 15%, raising at least $5000, and thinking about ways to start growing the
funds that we have already so that we can move closer to long-term goal of acquiring a lending license.
that we have already so that we can move closer to long-term goal of acquiring a lending license.
Jack Markwalter I’m extremely grateful to everyone that has made this past semester so successful, including all
I’m extremely grateful to everyone that has made this past semester so successful, including all
of our seniors that will be graduating in only a few weeks. In particular, I want to thank Jack Markwalter
of our seniors that will be graduating in only a few weeks. In particular, I want to thank Jack Markwalter
for his example, Grace Watkins for her mentorship and friendship, as well as Ashley Calvani and Jon
for his example, Grace Watkins for her mentorship and friendship, as well as Ashley Calvani and Jon
Rydburg, without whom I wouldn’t be writing this letter today. Good luck to you all.
Rydburg, without whom I wouldn’t be writing this letter today. Good luck to you all.
I will be on campus this summer to aid our interns, Selena Torres and John Kang, with any
I will be on campus this summer to aid our interns, Selena Torres and John Kang, with any
issues, but I’m looking forward to delivering and developing in the fall with our new chief officers, Chris
issues, but I’m looking forward to delivering and developing in the fall with our new chief officers, Chris
Hull (CPM), Nikhil Garg (CFO), Joel Thomas (CMO), and Selena Torres (COO) as well as each of our
Hull (CPM), Nikhil Garg (CFO), Joel Thomas (CMO), and Selena Torres (COO) as well as each of our
returning associates. Have a great summer.
returning associates. Have a great summer.
Best,
Best,



Vivian Crumlish, CEO
Vivian Crumlish, CEO

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KEY MESSAGE STATEMENT YEAR IN REVIEW
Amazon Smile
Who we are: This year, JIFFI was grateful to partner with
The Jubilee Initiative for Financial Inclusion (JIFFI) is a nonprofit community financial services Amazon as a part of Amazon Smile. When
provider founded by University of Notre Dame and Saint Mary's students. We aim to replace an Amazon customer register with Smile,
predatory payday lending that perpetuates poverty in South Bend. We offer cash advances
supplemented by helpful personal financial planning tools to help our clients get ahead the Amazon Smile Foundation will donate 0.5% of the price of eligible purchases to the charitable
instead of falling behind. organizations selected by customers. As one of those eligible charitable organizations, JIFFI was able
to reap the benefit of e-commerce this year!

Our mission:
To enable our clients to unlock their full potential through affordable credit solutions,
financial empowerment programs, and supportive relationships.

Our vision: McCloskey Business Competition
To shape a better financial environment for our community and uphold the financial dignity JIFFI was one of the 20 teams out of 300
of every individual by providing access to fair credit and opportunities to build financial that made to the the semifinal round
assets.
of the McCloskey Business Competition
sponsored by the Gigot Center for
What we offer: Entrepreneurship. The Gigot Center
Affordable Credit Solutions seeks to develop individuals who have
We provide emergency loans that alleviate financial hardship for clients facing difficult
circumstances. By lengthening loan terms and offering an APR of 21%, we present an a vision for a for-profit venture as well
accommodating alternative to exploitative payday loans. as “intrapreneurs” who seek to bring
innovation to an existing business. And in
Achieving Financial Dignity
keeping with the Mendoza College mission
Our goal at JIFFI is to help each client realize his or her own financial dignity. We provide
access to fair credit opportunities to build financial assets so that our clients can focus on to Ask More of Business™, the Gigot Center
their dreams and aspirations instead of worrying about making it to the next paycheck. actively supports the social entrepreneur
Through our financial empowerment programs, we help our clients build the financial
who uses business skills and knowledge
awareness they need to turn those dreams into reality.
to serve the greater good. Though JIFFI
Building Relationships That Last wasn’t selected to move to the final round,
We strive to form significant relationships with each one of our clients, growing in our
the contacts, advice and free access to
shared sense of community and developing our understanding of human solidarity in
the process. Each client brings a unique story that enables us to tailor potential loans to Innovation Park gained were invaluable. We
fit their specific needs with the hope that our assistance will propel them to brighter and are very proud of the McCloskey team and
more stable futures.
their contributions to JIFFI.

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YEAR IN REVIEW CONTINUED
South Bend Cubs
This year, Development’s major effort was centered around JIFFI South Bend Cubs night on April
21st. The South Bend Cubs is a wonderful organization that allowed JIFFI to sell tickets and keep a
portion of the sales for fundraising. Overall, we raised money for a great cause and enjoyed a great
night at the ballpark!

Patricia Patterson Interview
This Spring, we had the privilege of sitting down
and learning the life story of Patricia Patterson,
one of our star clients. Our lives are better
because of people like Patricia, and we could not
be more grateful for her openness to share her
story. Here is a transcript from the interview:

“I moved back from Tennessee after 20 years with three dollars in my pocket and an apartment with one
chair in the kitchen. My daughter is hungry, and I’m thinking to myself what am I going to do next? I was
walking on the street one day when I passed a large group of ladies. I wondered, what are they doing
here? I stopped and they told me it was St. Margaret’s House. I’m like, you know what, I need some help.
The have helped me through a lot, and any time I run into a problem that’s where I go. That’s how I got
introduced to JIFFI loans. And here comes Jack and Aidan (JIFFI loan officers) and they got to talking, and
I’m thinking, is it really that easy? They were so nice and sweet. Those guys are awesome; they made me
feel comfortable. I ran into a problem again and they came through, and I paid that one off early. … I’ve
met some good people along the way. And people have faith in me now. I got off housing and welfare,
and I know if I run into a problem again, I have someone to call.”

Mission Statement
In order to revamp members’ excitement and
passion for JIFFI, we held an All-Staff meeting
ND Partnership with HR spring semester to work as a team to revise
Recently, JIFFI has been working on a partnership with ND HR to teach FEP classes to ND staff, such the organization’s mission statement and value
as dining hall workers and grounds crews. We presented one set of FEP modules and received statement. Check out our new statements on the
feedback to revise some information. We are hoping to finish revisions this summer in order to get updated website and learn about what is most
classes started right away in the fall! important to us!

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COMMUNITY PARTNERS
Boys & Girls Clubs of St. Joseph County
The Boys & Girls Clubs of St. Joseph County have a bold vision: that success
is within reach of every child. They offer life-enhancing programs, character
development experiences, and hope and opportunity for the future. In such
an environment, kids can discover how to see beyond the walls of their
current situation and realize they can succeed. They are becoming better
South Bend Heritage
people, contributing members of the community—our future citizens,
South Bend Heritage is a nonprofit organization that was established in July 1974 to help reverse the
labor force, and leaders. The Club’s mission is to serve the youth of our
physical and social decline taking place in South Bend’s urban neighborhoods. It is committed to the
community by providing social, physical, academic, cultural and family
stabilization and empowerment of the South Bend community, and its projects include rehabilitating
experiences in a safe environment and to help develop a value system that
homes for resale, house moves and operating a loan fund that helped over 35 owners restore their
will improve the quality of their lives and lead them to become productive,
homes. Since its establishment, South Bend Heritage has cultivated and maintained $60 million in direct
responsible citizens.
residential and commercial development, and 311 residential rental units in four main sites and several
scattered sites.

Goodwill
Goodwill Industries International Inc. is an American nonprofit 501(c)(3)
organization that provides job training, employment placement services,
and other community-based programs for people who have disabilities.
In addition, Goodwill Industries may hire veterans, individuals that lack
education or job experience, or face employment challenges. Goodwill’s
answer to its profit status is “As a unique hybrid called a social enterprise,
we defy traditional distinctions. Instead of a single bottom line of profit, we
St. Joseph County Bridges Out of Poverty hold ourselves accountable to a triple bottom line of people, planet, and
The St. Joseph County Bridges Out of Poverty Initiative takes a breakthrough framework to break the cycle performance.”
of poverty and create community sustainability. SJC Bridges and its partner organizations have graduated
more than 300 people from a 15-week workshop called GETTING AHEAD in a Just Gettin’ By World. SJC
Bridges also trains employers, schools, colleges, agencies, churches, schools and individuals, and provides
avenues to get involved. The success of SJC to educate, collaborate and advocate is creating a group Robinson Community Learning Center
of citizens - working across sectors, political parties, and economic class committed to the long-term The RCLC was started in 2001 as an off-campus educational initiative of
sustainability and well-being of our community. the President’s Office at the University of Notre Dame in partnership with
Northeast Neighborhood residents of South Bend. Programs are overseen
by a program advisory board comprised of residents, partners, ND faculty/
staff, and students. An estimated 600 participants come through the doors
of the Center each week for regular programming. The Center also partners
with the community schools in the Michiana area, with program outreach
that connects with nearly 8,000 additional youth per year. Classes are
offered in basic computing, financial literacy, entrepreneurship, advanced
skills, ESL, and more. There is a preschool for the children of ENL students.
RCLC is also the homebase of the Talk With Your Baby program, which
encourages parents to communicate and use language with their young
South Bend Center for the Homeless children.
The South Bend Center for the Homeless has
provided more than 700,000 safe nights and
over 1.5 million meals to more than 50,000 men, REAL Services
women and children. Its main focus, however, is St. Margaret’s House improves the lives of The mission of REAL Services is to assist in establishing a community in
not just life-saving, but providing members with women and children by providing individual which those we serve can maintain their independence to the maximum
life-changing services by linking them with the attention to their immediate needs, degree possible and find meaning and satisfaction throughout their lives.
programs, agencies and people who can break the breaking the bonds of isolation and helping The operation of REAL Services is based upon a number of principles
cycle of homelessness. Its mission is threefold: (1) them acquire skills to better their lives. and beliefs. Policies have been developed from these and when properly
break the cycle of homelessness, (2) bring together Through a philosophy of shared ownership implemented they will ensure the success and further growth of this Agency.
disparate groups so that each can discover the in St. Margaret’s House, guests become
worth, dignity and potential of the other, and (3) empowered by participating in planning and
pioneer a service model worthy of replication. decision making.

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BOARD OF DIRECTORS 2015-16 EXECUTIVE
STAFF BOARD
2014-15

Melissa Paulsen William Schmuhl Jacqueline Bruns Vivian Crumlish, 2019 Amanda Conklin, 2017 Jon Rydburg, 2017
Chairman Member Member Chief Operating Officer/ Chief Portfolio Manager Chief Financial Officer
VP of Operations Major: International Major: Finance
Major: Economics Economics and Poverty
Studies

Connie Mick, Ph. D Peter Lombardo Jacob Stanton Ashley Calvani, 2017 Thomas Seitz, 2017 Emily Campbell, 2017
Member Member Member Chief Marketing Officer VP of Accounting VP of Community Relations
Major: Marketing and Major: Accountancy and Major: Business and English
Economics Constitutional Studies

Amber Werner Cristina Gutierrez Jack Markwalter, 2017 Megan Howell, 2017 Vince Vangaever, 2017 Saskia Hennecke, 2019
Member Member Chief Execitive Officer VP of Accounting VP of Financial Empowerment VP of Credit
Major: Finance and Major: Economics and Major: Finance and Major: Economics and
Political Science Mathematics Political Science Film

Stephanie Knight, 2018 Andrea Suarez, 2017 Sarah Brennan, 2017
VP of Marketing VP of Development VP of Legal
Major: Marketing and Major: Finance and Major: Finance and
Spanish Sociology Program of Liberal Studies
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FINANCIALS

Master Statement of Financials Master Statement of Activities

From April 1, 2013 though March 31, 2016 From April 1, 2013 though March 31, 2016

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SPECIAL THANKS TO
Our Board of Directors

The South Bend Cubs

Andy Beuster

Professor James Kelly

Connie Mick

Jake Bebar

Network for Good

The Zimbrick Family

Shannon Warchol O’Brien

ND Human Relations

Gigot Center for Entrepreneurship

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