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Mitel 5000 Communications Platform (CP)

5320 IP Phone Quick Reference Guide

This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.

1 2 3 4


No. Name Description

Handset The handset is hearing aid compatible (HAC). If you are using a headset or if you are in
1 Handsfree Mode, you do not need to use the handset.
Programmable Provide 11 self-labeling, programmable buttons.
2 Buttons
Display Provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using
3 features and identifying callers.
Ring/Message Flashes or stays lit to indicate call, message, and feature activity.
4 Indicator
Indicator Signals Description

Rapidly flashing You have an incoming call.

Slowly flashing You have a waiting message or callback message.
On You are on a call or using a feature.
Off Your IP phone is idle.

Feature Buttons Provide quick access to commonly used features. See Feature Buttons on page 2 for
5 descriptions.
Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter
6 characters when using features that require text input.
Navigation Use the navigation buttons to page through Display screens.
7 Buttons
External Speaker Provides audio for handsfree calls and background music.

Document Part Number 835.3289-1, February 2011

Mitel is a registered trademark of Mitel Networks Corporation.
2011, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.
Feature Buttons s
. Feature Code
e SACD Agent Log In/Out 328
a eAutomatic IC Call Access On/Off 361
t eAutomatic Trunk Call Access On/Off 360
r t Background Music On/Off 313
e hCall Forward All Calls 355
b Call Logging 333
u f Conference 5
t oDefault Station 394
t l
o l Directory 307
n oDisplay Time And Date 300
s w
Do-Not-Disturb On/Off 372
p nDynamic Extension Express On/Off 364
r gDynamic Extension Express Handoff 388
v t Handsfree On/Off 319
i aHeadset On/Off 317
d bHold Individual 336
e l
eHold System 335
q Hot Desk On/Off 348
u f
i Hunt Group Remove/Replace 324
c r Message Cancel Left Message 366
k Message Delete Message 368
a eMessage Leave Message 367
c sMessage View Messages Menu 365
c c
Microphone Mute On/Off 314
e r
s i Page Receive On/Off 325
s pProgram Buttons 397
i Program Station Passcode
t 392
o oProgrammable Buttons Default 395
nQueue (Callback) Request 6
c s
o . Record-A-Call 385
m Reverse Transfer (Call Pick-Up) 4
m Button Action
Ring Tone Selection 398
n (Up)
Station Speed Dial Provides volume control. 382
l (Down)
Station Scrolls through feature options.
Speed Dial Programming 383
Switch Keymap Activates Handsfree Mode. 399
u Activates features.
System Forward On/Off 354
System Speed Dial Mutes the microphone during 381a
e (Mute)
View Button Assignments 396
Activates the Applications menu
f to use the conference unit or
e cordless devices, program
a various phone settings, and
t enable Clean Mode.
Activates features while on a
(Special) Placing Ad Hoc Conference Calls
1. While on the first call, press the Conf button to
The (Special) button place the call on hold. CALL NEXT PARTY
does not cancel features. To TO CNF appears.
cancel features, press the Star
button (*). 2. Place a call to the next conference party. For
external calls, press the Outgoing button or
enter the Outgoing Call access code (8 is the
default code), and then dial the number.
3. After the party answers, announce the
conference, and then press the Conf button to
place the call on hold. If necessary, repeat
this step to add the remaining conference
4. Press the Conf button again to start the
conference. CNF IN PROGRESS appears.

Setting Up Voice mail

1. Dial 601 to access your voice mail box. When
prompted enter your default voice mail box code,
1234. When you access your voice mail box for
the first time the system will ask you to do 3 things
1. Enter a new passcode
2. Record your name
3. Record a personalized message

Kindly follow the voice command prompts to

complete the process.

Viewing and Responding to Messages

1. With the handset on-hook, press (Message).
Messages are displayed as first in/first out. If
there is more than one message, you can
repeatedly press (Message) to scroll through
the messages.
2. When the desired message is displayed, press
#, or lift the handset for privacy, and then press
# to respond. (If your handset is off-hook and
you press [Message], you automatically
place a call to the party or message center who
left the message.)