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LAUREN MCKENZIE

1. Tell me a little bit about your work history


Starbucks
o Customer service
Ben Bridge
o 6 years ago
o Worked up from sales to buyers assistant
o Schedule got to be too hectic - has a four year old

2. Tell me about your greatest achievement at work


Ben Bridge
o An entire backlog of old product (30,000 pieces) that needed to be sent
back to the vendor, she got it done in 6 weeks

3. Can you tell me why you are interested in working at Benson Vision Source?
Really close to her house
Good at dealing with people/customers
Good at calming people down

4. Can you list some specific elements of your ideal work environment?
Something stable - 9-5
Wants to leave work and not worry about it so she can be home with her family
Have a job where she can learn, be supportive and be helpful

5. What are the three most important attributes or skills that you think you bring to
a company?
Excellent customer service skills
Very punctual and good about deadlines
Accuracy

6. What is the minimum amount of pay you are willing to accept?


$15/hr

7. What is the minimum number of hours you are looking for per week?
As early as you want in the morning
Fine with part time or full time
Needs to pick up son at 6:30 pm
MALLORY JONES
1.Tell me a little bit about your work history (Group Health)
Most recent job - Group Health before it turned to Kaiser - was there for a year
Patient access rep for radiology
Scheduled appointments
Prepped patients for exams
Managed 100 calls a day incoming and outgoing
Went to Renton Technical College where she felt she got a very well rounded
education

2. Tell me about your greatest achievement at work


A lot of the people in her position didnt have a lot of medical training, so she felt
like she was there not only for the patients, but also for helping out her
coworkers.
Couldnt think of one achievement, but felt like her job was satisfying and that
she was a big asset to the company

3. Tell me about a time that you failed and how you handled it
Keeping patients calm and letting them know someone will help them right away
if she is unable to help them

4. Can you tell me why you are interested in working at Benson Vision Source?
Personal experience with vision issues and eye surgeries. Injured when she was
17 and became blind in her left eye.
Easy for her to connect with patients when she has experience with those
conditions.
Seems like a nice place to work
Likes that its family owned
Knows someone who used to work here, sarah klein (went to school together)

5. Can you list some specific elements of your ideal work environment?
Positive work environment
Upbeat
Fast paced
Friendly

6. What are the three most important attributes or skills that you think you bring to
a company?
Medical terminology
Personal experience with eye care issues
Very friendly and smiley person
Easy to talk to
Really enjoys the medical field
Being calm in tough situations

7. What is the minimum amount of pay you are willing to accept?


$15/hr

8. What is the minimum number of hours you are looking for per week?
Preferably 40 hours a week
Can go a little bit less than 40 hrs a week
Can do more than 40 if necessary
KATE SANDS
1. Tell me a little bit about your work history
Mostly have experience in administrative assisting, front desk, clerical
Filing, answering phones, payroll, organization of the office, data entry

2. Tell me about your greatest achievement at work


Got promoted to a backup manager a few years ago
o they told her she was doing really well and a lot of people were saying
good things about her and that she had a lot of leadership skills

3. Tell me about a time you failed and how you handled it


One time there was a customer who was very frustrated with her and he didnt
believe she was helping him, and she kept explaining to him that she was helping
as much as she could within her role. So she tried to help him see that she would
do anything to help him by going out of her way to get him whatever he needed
so that he felt like she was doing everything she could.
He called back and thanked her for being so helpful.

4. Can you tell me why you are interested in working at Benson Vision Source?
Her last job there was no room for growth,
always asked for more responsibility
o Wanted more to do to keep her busy during the day.
o Doesnt like being bored.
Wants to have a career
o Stay in it for a long time
o Be able to grow
o She feels like eye care is a good way to get her foot in the door

5. Can you list some specific elements of your ideal work environment?
The people that she works with
o loves being around positive, energetic, friendly people.
Likes to be at a job that is flexible and understanding of certain circumstances
A job that wants to help her grow and allows her to take on more responsibility
over time.

6. What are the three most important attributes or skills that you think you bring to
a company?
Loyalty
o Once shes on a team, shes there to prove herself and shes willing to do
whatever she can to stay there
Customer service
o likes helping people
Perfectionist
o Likes everything to be organized

7. What is the minimum amount of pay you are willing to accept?


$17/hr
o doesnt mind starting low, as long as there is definite possibility of growth
in the future
8. What is the minimum number of hours you are looking for per week?
40 hours a week and over time
o Nothing less than 40 hours a week
KELSEY JACKSON
1. Tell me a little bit about your work history
Retail
o Macys for a year
Worked at Outback steakhouse as a hostess
Receptionist job at the retina center
o been there for two years.
Why are you leaving your current job?
o Wants to move to Washington because of more opportunity

2. Tell me about your greatest achievement at work


Able to help patients be happy and welcome them into the office.
Always able to answer their questions.
Built a great relationship with everybody

3. Tell me about a time that you failed and how you handled it
Had a patient come in and they were really upset because they had to wait. She
felt like she failed because she didnt help them as much as she maybe could
have. Then after the guy came back, she went in the back to find out how long it
was going to be and then explained to the man that they are sorry for the
inconvenience

4. Can you tell me why you are interested in working at Benson Vision Source?
Been in the eye specialist area for almost two years now
Shes wanting to move to washington
Knows a about eye stuff

5. Can you list some specific elements of your ideal work environment?
Fast pace
Likes doing a lot at once
Multitasking
Being busy all day long

6. What are the three most important attributes or skills that you think you bring to
a company?
Good attitude
Very helpful
Multitask
Help other people when they need it

7. What is the minimum amount of pay you are willing to accept?


$13/hr or higher

8. What is the minimum number of hours you are looking for per week?
Work whatever she can get as long as its not below 30
During the day is fine

Has monday the 24th off


JORDEN EAGLE
1. Tell me a little bit about your work history
Got into the car industry business
Barista
Receptionist & assistant
o sent her to school (tech school)
o FDA cracked down on compounding pharmacy ???
Works for a trucking company

2. Tell me about your greatest achievement at work


Key compounding pharmacy
o Was an assistant and then the company asked her to go to school
o Then promoted to being the lead tech - handling all of the office stuff,
licensing
o Felt it was a big responsibility

3. Tell me about a time that you failed and how you handled it
They handle ocean(?) containers and there was a delivery order that specifies
the trucker that is supposed to pick up the shipment. Her partner had previously
accepted a deal that specified one trucker and then she accepted one after that.
So she ended up releasing it to the wrong person. She ended up calling the
trucker and he brought it back for her

4. Can you tell me why you are interested in working at Benson Vision Source?
Shes been wanting to do a front desk medical position for a while
o Shes been in the medical industry but she hasnt been front desk in a
doctors office.
o Doesnt want to be back in pharmacy but does want to stay in the medical
field

5. Can you list some specific elements of your ideal work environment?
Can work alone but likes interacting with coworkers
Likes to interact with patients and customers
Preferable to be around people who are team players
Friendly coworkers are her main thing
She likes things organized

6. What are the three most important attributes or skills that you think you bring to
a company?
Customer service
Very detail oriented (emails, helping a customer),
Very organized

7. What is the minimum amount of pay you are willing to accept?


$17/hr

8. What is the minimum number of hours you are looking for per week?
30 hours per week minimum
OLIVIA BROWN

1. Tell me a little bit about your work history


Redmond Eye Clinic
o Works at the front desk but is cross trained to do special testing, OCTs,
does all of the medical billing
Optometry field for almost 8 years
Looking for something new because of the commute, she lives in Kent

2. Tell me about your greatest achievement at work


Team player - likes to jump around wherever her help is needed,
Her boss says shes a good team player compared to other girls in the office

3. Tell me about a time that you failed and how you handled it
Billing situation - its hard being the only biller in the office - there was a patient
who was really upset because she had a procedure done there and she didnt
get the exact quote and she kept getting transferred back and forth about her
husbands procedure because she didnt realize he had it done. Bonnie tried to
help as much as she could but ended up handing it over to the office manager

4. Can you tell me why you are interested in working at Benson Vision Source?
She has a lot of qualifications
Knows a lot about the insurance
Feels like shes a good fit
A lot closer to home

5. Can you list some specific elements of your ideal work environment?
Working with people who care about their job and the patients
She doesnt like people who only want to do what theyre hired for - had issues
with that at her previous job,

6. What are the three most important attributes or skills that you think you bring to
a company?
Her smile and her personality (very bubbly)
Really hard worker (doesnt like to be bored),
Tries her best at everything that she does

7. What is the minimum amount of pay you are willing to accept?


$19-$22 (gets paid $22)

8. What is the minimum number of hours you are looking for per week?
35-40
40 at the most
TAYLOR BRIAN
1. Tell me a little bit about your work history
Worked in mostly medical as a receptionist
Answering phones, filing, knows a little bit about billing

2. Tell me about your greatest achievement at work


Got promoted to be an office lead
o Within a couple years of being out of highschool
o Moving up

3. Tell me about a time that you failed and how you handled it
When she first started working, she didnt understand the concept of office work.
So starting off was pretty rough. But then she worked past that and showed an
effort to learn

4. Can you tell me why you are interested in working at Benson Vision Source?
Shes never worked for this type of company so she thinks it would be fun to switch it up
and see how things are ran at Benson vision source
5. Can you list some specific elements of your ideal work environment?
Getting things done and learning different ways to handle things and good
customer service

6. What are the three most important attributes or skills that you think you bring to
a company?
Organization, customer satisfaction, and friendliness

7. What is the minimum amount of pay you are willing to accept?


$14/hr

8. What is the minimum number of hours you are looking for per week?
Between 30-40
MAUREEN PRATT
1. Tell me a little bit about your work history
Nursing home
o Almost 10 years
o Many positions
Bridgeport family vision clinic
o Only left because her doctor had a brain injury and had to sold his
practice
o The new practice had their own employees

2. Tell me about your greatest achievement at work


A people person, makes customers feel correct
Very good with people

3. Tell me about a time that you failed and how you handled it
Very hard learning experience at the vision clinic and had no knowledge of eye
clinic stuff
She froze with the first patient but then asked questions because she didnt want
to do it wrong

4. Can you tell me why you are interested in working at Benson Vision Source?
The whole environment sounded people friendly and people oriented
Focus on patients

5. Can you list some specific elements of your ideal work environment?
Shes done everything in the medical field
Throw anything at her and she can handle it

6. What are the three most important attributes or skills that you think you bring to
a company?
Very highly motivated by attendance and time - go to work, dont call out
Very cheery person - very professional and friendly at work
Likes longevity - was at her last job for 9.5 years

7. What is the minimum amount of pay you are willing to accept?


$13/hr

8. What is the minimum number of hours you are looking for per week?
Full time
HOLLY FIELDS
1. Tell me a little bit about your work history
Did a lot of receptionist and administrative roles
o Organized, filed papers, overlooked receptionist area

2. Tell me about your greatest achievement at work


Someone lost their car keys at the dealership and the service department was
closed and she had to figure it out with the customer and she had to take it upon
herself to go look through papers and find the persons car
o Biggest achievement because she made the customer happy and it was a
BIG problem

3. Can you tell me why you are interested in working at Benson Vision Source?
It will be a new opportunity for her
Wants to get more into the medical field
Loves talking to people/customers

4. Can you list some specific elements of your ideal work environment?
Teamplayers
Very organized
Likes the feeling of a big family
Likes to work individually and in a team
Likes a balance of it being busy and calm

5. What are the three most important attributes or skills that you think you bring to
a company?
Very well organized
Very reliable
Good communication skills

6. What is the minimum amount of pay you are willing to accept?


$16/hr

7. What is the minimum number of hours you are looking for per week?
36-40 hours
AMANDA RAMIREZ
1. Tell me a little bit about your work history
Taco Bell
o Cashier, drive thru, front counter, cleaned
Office assistant
o Answering phone calls, filing papers, updating employees files,
maintained the office, stocked supplies, interviewed people
o Quit because she wanted something different and wanted to make more
money

2. Tell me about your greatest achievement at work


Find different ways to make work easier
Learned how to organize herself to make her day easier

3. Can you tell me why you are interested in working at Benson Vision Source?
Something shes never done before and she likes learning new things
Similar to what she used to do, but different
Learning new things can help her in the future

4. Can you list some specific elements of your ideal work environment?
Fast paced

5. What are the three most important attributes or skills that you think you bring to
a company?
Very determined
Creative
Always positive

6. What is the minimum amount of pay you are willing to accept?


$13 or $14

7. What is the minimum number of hours you are looking for per week?
30-40