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Nirja Rawal

Kothi no 234, Phase 9 - Mohali, Punjab


neerurawal08@gmail.com - 7508081244

Career Objective:
Seeking a position to efficiently utilize my skills and abilities in the field that offers
professional growth
while being resourceful, innovation & flexible.

Work Experience

Reliance Resq FDM


Shivani Electronics 01.08.2016 to till Date

Key Responsibilities:

SLA of both internal Resq working as well as Brands/Vendors are achieved on daily basis
Responsible for Call Allocation, Putting the Calls in to Part Pending same day, putting the
call in STV same day
Responsible for resolution of escalations and engage with customers for Satisfaction Level
enhancement
Start of Day and End of Day meetings at SC with analytic method of review with personnel
Cleanliness of environment and ensuring SAFETY methods adoption in SC working
Expenses should be checked on Weekly and Monthly Opex/Payouts are validated and sent
to ResQ HO
All the Pending Repair Calls which are coming to Workshop, STV, Onsite at store to be
resolved
Responsible to ensure Response Time (RT) and Turn Around Time (TAT) targets are achieved
for all customer calls

Reliance Retail ltd CRM Manager


Sector 9, Panchkula 13.03.2014 to
25.07.2016

Key Responsibilities:
Responsible for product deliveries after sale.
Coordinate with Distribution centre and Material Officer regarding the vehicle
arrangement.
Taking care for all employees attendance, salaries and HR related issues.
Taking care of operations to maintain customer- focused attitude with a focus on activities
that create lifetime customer.
Respond to the customer queries/feedback/complaints.
Coordinate with the Resq team members for the demo and installation.
To work well in a cordial good team environment and provide required support to the team
Igor Business Solutions Admin Manager
Mohali, Punjab May 2013 to Jan
2014

Key Responsibilities:

Responsible for Payment Collection of all the clients.


Coordination with Ludhiana & Mohali Branch regarding daily activities and problem
resolution.
Reporting from back office Staff and Counselors on daily basis.
To prepare MIS daily regarding collection and expenses.
Responsible for record keeping / Files maintenance.
Responsible to manage Ludhiana and Mohali Branch data/ information in the system.

Anee's School Front Officer


Mohali, Punjab April 2012 to April 2013

Key Responsibilities:

Responsible for Fee Collection of all the students.


Coordination with Teaching Staff, Admin Staff and Drivers regarding daily activities.
To prepare MIS daily regarding collection and expenses.
Responsible for record keeping / maintenance of Files.
Responsible to manage school data/ information in the system.

Protel Incorporates Team-


Coordinator
October 2008 to March 2012

Key Responsibilities:

Setting monthly targets for team members.


Ensuring that team maintains excellent relationship with prospects, leads & customers.
Monitoring and reporting team performance.
Responsible for making salaries of the team members.
Taking care of overall Sale process.
Handling verification process and reports making.

Education
M.A in Economics
Kurukshetra University - Kurukshetra, HARYANA, IN 2009 to 2011

B.A in Economics
Kurukshetra University - Chandigarh, Chandigarh

Interior Designing Institute - Chandigarh

Additional Information

Core Competencies

A high level of commitment towards work.


Positive attitude.
A high level of patience.
Computer Proficiency
One Year Computer Diploma in Software from Unique Computer Center includes MS Office,
Internet,
HTML

Personal Details

Date of Birth : 8th October 1989


Marital Status : Single
Fathers Name : Sh. Rakesh Rawal
Hobbies : Cooking and Listen to Music

(Nirja Rawal)