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Retail &



Business Application
Intelligence Lifecycle Trident @ Value Creation

Trident Information Systems Pvt. Ltd., India

TIS Software & Computer Trading LLC, U.A.E.

Tridents Credential

Tridents Vertical Solutions

Methodologies & Framework

Support Models

Glimpses of our clients

Tridents credential
Trident Introduction
19 years of Experience of delivering IT Over 100 Client Engagements across India,
solutions to various industry sectors Middle East & Africa
Offices across India & Middle East Premier ERP partner amongst the principle
Vertical Focus & Solutions 250+ Strength & Growing
Premier Partnership with Microsoft, Qlik Product Consulting Services
View, ACL & LS Retail

Manufacturing Gradual Vertical Focus with Client

Apparel Food and Beverage
Automotive Hospitality Trading &
Ceramics Fashion Distribution
Chemicals Homeware Service & Logistics Govt. & Public
Electrical & Electronics Entertainment Sector
Packaged food Super & Hyper Markets Electrical & Electronics Education
Homeware & Furnishing Electronics Fashion Finance Armed Forces
Steel & Metal Ecommerce Homeware Infrastructure NGO
Telecom Jewelery Pharma Telecom E-Governance
Industrial Tools Duty Free Retail Advisory Manufacturing
Multibrands Steel& Metal Logistics Education

The content of this presentation is confidential to both client and Trident Information Systems Pvt. Ltd
Tridents Service & Product Portfolio
Product Consulting Services Application Support Services Advisory Services Co-sourcing Services

Implementation Portfolio Analysis Domain Advisory

Finance and Accounts
Upgrade and Reimplementation Helpdesk Services
Information Management & Risk
Package led Process Re-engineering Application Management
Retail Analysis
Global Rollout Application Development Diagnostic & Audit Services

Enterprise Applications CRM Business Intelligence Retail Applications Audit & Risk Analysis
Microsoft Dynamics AX Microsoft Dynamics CRM Microsoft BI, Qlick AX Retail ACL Audit Exchange
SAP Business Objects
Hotel Management LS Retail ACL Desktop
Microsoft Dynamics NAV IBM Cognos, SPSS
CENIUM NaviHotel Retail Analysis Shop Perception ACL Acerno

Application Lifecycle Products & Services: IBM TIVOLI, RATIONAL, OPTIM, DB2

Microsoft Dynamics Industry Domain

Expertise Industry Vertical Experience Expertise
Trident Product Portfolio (Complete Range)
# Products Brief Description
1 Microsoft Dynamics NAV & AX ERP
2 Microsoft Dynamics CRM CRM
4 LS Retail & AX Retail Complete Retail Applications
5 NAVI Hotel & Cenium Complete Hotel & Resort Management
5 Business Intelligence Complete BI solution including ready made dashboards for various industry verticals
Microsoft BI Predictive Analytics
Qlik View Behavioral Analytics
IBM Cognos
6 IBM Products Application Life cycle products & Services
Rational Tivoli Complete Service Management solution
Tivoli Security
Optim Database & Management
7 Business Rule Management ILOG leader in Business Rule Management Systems (BRMS), decision management, visualization components,
IBM ILOG optimization and supply chain solutions enrich IBM software portfolio with next generation of the market-leading
products and solutions.
Trident Consulting Services: Product Consulting
Implementation Services
Product Consulting Services Implementation of products from Tridents portfolio in various industry
Implementation Upgrade & Reimplementation
Upgrade and Reimplementation
Upgrade of the environment to latest version
Technical Upgrade: Pureplay Upgrade
Package led Process Re-engineering Functional enhancements: Technical upgrade and functional enhancements in terms
of business processes
Global Rollout Reimplementation: Re-implementation of the entire application to cater to
the present need of the organization, complete revamping of the
application environment
Single or multivendor Packaged Led Process Re-engineering
operation Evaluating the business process visa vis the product features
Improving the current business processes as per the best practices configured
Single (Multiple Projects) in the product
Multi Vendor
IBM (Multiple Projects) Global Rollout
TCS (CIAL) Rolling out the product and processes across various operations of an
PWC (Multiple Projects) organization based on the central process mapping and individual localisation
KPMG (Taxman)
Trident Consulting Services: Application Support
Portfolio Analysis
Application Support Services Portfolio analysis of the application footprint, classification of the
application in terms of severity, stability and other factors
Portfolio Analysis Planning the availability of the application and support mode
Planning of the entire support methodology as per the
Helpdesk Services requirements
Application Management Helpdesk services
Complete helpdesk services from L0 to L4
Application Development ITIL based support framework
Application Management
DIAL: Complete Support outsourcing (L0-L4)
Shared Support Framework
Various support and application management models
85 Organizations (Multi Country)
Onsite and offshore support mode
ODC Continuous improvement and sustenance activities
Multiple Partners in Middle East Application Development
Clients from Middle East, Africa, Application development
Belgium) Enhancements
Onsite Services Complete ODC framework
Trident Consulting Services: Advisory Services
Domain Advisory
Advisory Services Domain Advisory services for Retail, Manufacturing,
Construction and Logistic verticals along with Analytics
Domain Advisory Inhouse vertical solutions for specific domains
Information Management & Risk
Construction Business Management
Analysis MoveIT solution for logistics vertical
Various Retail solutions
Diagnostic & Audit Services Ready to use Dashboards and analytics solutions
Information & Risk Management
Domain Advisory
Retail: Devyani, DIAL, CIAL, Hindware
Complete BI Portfolio for information sharing and visibility
Manufacturing: AFM, ASM, Kothari, Diagnostic and Audit Services
Logistics: Gateway Rail Application Health Check
BI & Analytics
Performance Tuning
Sharda Motors, Tarun Tehliani,
Shahi Exports Process Re-engineering and optimization
Diagnostic & Audit Business and IT Alignment (BITA)
Jabong: Ecommerce Improvement
VLCC: Portal Integration
24x7 Application architecture
Trident Consulting Services: Co-sourcing Services
Finance & Accounts
Co-sourcing Services
Month-end support for finance closures
Resource Augmentation
Finance and Accounts
Adding nth floor to clients organization
Retail Analytics
Retail Analysis
ETL Services
Data Mining and inference services
Aryan Coal
IPSA Labs Complete analysis of the data (RCA, Predictive)
African Steel Mills
Shopper Behavior Analysis
Denholm Oilfields
Tridents vertical solutions
Tridents Vertical Solutions/IPs
# Solution/IP Industry/Domain Built within

1 Payroll Across industries (generic) Dynamics NAV

2 Construction Business Construction Dynamics NAV

3 Integrated Project Management Project services Dynamics AX/NAV

4 Loyalty Management Retail Dynamics CRM

5 Shop floor Optimization Manufacturing Dynamics AX

6 Tridents Box Office Event Management & Ticketing Dynamics AX/NAV

7 MOVEIT Door to Door Logistics Dynamics AX/NAV

8 ShoppPerception Retail Behavioral Analytics Cloud offerings

9 CFO Dash Board Budgeting & Planning IBM Cognos

Our Commitment to Industry and Solutions

Methodologies & Framework
Microsoft Sure Step driven implementation
Implementation Methodology

Analysis & Development & Conference User Acceptance Deployment & Handholding
Design Testing Room Pilot Testing Go Live Support

The core philosophy of this methodology is centered on:

Optimal involvement of business users and management team of the client to
ensure undisturbed operations of Client organization
User enablement and adaptability
Workshop driven approach for enhanced stakeholder interactions
Multiple check-points for solution transition to the users
Leveraging industry prototypes from Trident for rapid implementation
Train-the-trainer concept
Participative model with embedded Change management approach
Project Control & Monitoring
Project Documentations & Repository

Microsoft Sure Step Guidelines

Project Progress & Control

Microsoft EPM 2010

Project Server 2010
Project Management
Issue Management
Delivery Management

Trident Quality

ISO 9001 Certified

In-house Development
Governance & Interaction model

Accountable Framework from Query Resolution to Strategic Thinking & Risk Mitigation
Change Management Overview

CR Logged

Impact Analysis

Solution Design

Schedule and Cost Impact

Design & Build

Our support models
Trident Support Model

Dedicated Support

Full resource allocation


Shared Support Model

Telephonic\Web support
Fixed Effort based
Incident Based
SLA Driven Approach
Reusable repository
Annual Maintenance Case management
Root Cause Analysis
Need based onsite support
Offshore Support Tel/Web Knowledge management
Enhancement and Training included Complete ODC offerings
Glimpses of Trident clients
Presence in Middle East
Some Manufacturing Implementations

The content of this presentation is confidential to both client and Trident Information Systems Pvt. Ltd
Tridents Retail & Hospitality Experience

Hospitality Fashion Retail

The content of this presentation is confidential to both client and Trident Information Systems Pvt. Ltd
Trading & Distribution
Social and Govt
Product Consulting Services

Thank You

Trident Information Systems Pvt. Ltd TIS Software & Computer Trading LLC
M-31 A, 'M'-Block Market, Greater Kailash II, 205, Alphamed Building, Abuhail Centre,
New Delhi - 110048, India Hor Al Anz East, PO Box: 238364, Dubai
UAE, Phone: +971 4252 8001