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Course Outline Fall 2014

Class: MBA Friday Program

Course: BA4711 Change Management
Instructor: Prof. Dr. Hummayoun Naeem

Class details

Class Timing and


Session Day(s) Wednesday and Thursday

Credit Hours: 3/class hours(per week) | /lab hours(per week)


Consultation Time Wednesday and Thursday, 1:30 pm - 5:00 pm


Contact #

Course Description

Change Management provides a broad range of topics with emphasis on the nature of change,
recognizing the need for change and starting the change process, diagnosis, managing the
people issues, planning and preparing for implementation, implementing change, reviewing
change, and sustaining change.

Course Objective

To introduce the fundamental concept of change and how the rate of change is accelerating
To understand the role that effective change can play in improving the quality of work life for
individuals and in improving organizational effectiveness
To develop in students the capacity to identify and analyze significant change issues within
To develop an understanding of the broad strategies for bringing planned change at the
organization, group and individual level
To provide familiarity with, and experience of, some of the main techniques and methods of
organizational change
To provide opportunity for students to develop awareness of their own personal style, attitudes
and behaviors, relevant to the management of change
To develop critical personal and interpersonal skills for effective management of change

Learning Outcomes
After successfully completing the Change Management course, students will be able to: 1.
Define the nature of change and change process. 2. Recognize the need for change and
starting the change process. 3. Identify diagnosis and alignment. 4. Demonstrate knowledge
in identifying people issues. 5. Analyze types of intervention, planning and preparing for
implementation. 6. Examine implementing change, training and development. 7. Discuss
reviewing and sustaining change.

Teaching and Learning Methodology

Lecture, group discussion, case study, and individual presentation.

Materials and Supplies

Each class session includes a lecture and discussion about the chapter topic. There may be
other activities such as case study and case presentations during some class sessions.
Students MUST bring the course textbook, a notebook, and pen or pencil to each class.

Expected Class Conduct

The students are not allowed to use cell phone in the class. Students are expected to be
respectful towards their peers and their instructors. Active participation in case presentation
and class discussions is expected for getting a high score in the class participation marks. An
e-group must be formulated within the first week of the semester for a smooth
communication. A class representative will be appointed in the first week to coordinate class
activities and dissemination of news and course material. Students are required to stay
abreast of any posted case study or presentations as well as their submission deadlines.

Course Plan

Wee Chapter Assessmen

Session Topic %
k s t

Significance of Change, The Nature of Change Patterns of

1 N/A
Change The Process of Change

Change and transition Management. Recognizing the Need

2 for Change and Starting the Change Process Recognizing N/A
the Need for Change

Competency and Change: The Cultural Web, Cultural

3 N/A
Attributes of change

4 Starting the Change Process

Diagnosis Open Systems Models and Alignment Other

5 Diagnostic Models Gathering and Interpreting Information N/A
for Diagnosis
Managing the People Issues Power, Politics and Stakeholder
6 Management The Role of Leadership in Change N/A
Management Communicating Change

Motivating Others to Change Managing Personal Transitions

7 N/A
Various change Interventions Presentations by students

8 MidTerm

Planning and Preparing for Implementation Shaping

9 Implementation Strategies Developing a Change Plan N/A
Types of Intervention Selecting Interventions

Implementing Change Collective Learning in Organizations

10 Action Research Appreciative Inquiry Training and N/A
Development High Performance Management

Business Process Re-engineering Restructuring for

11 Strategic Gain: Mergers & Acquisitions Merging Groups: N/A
Combining People for Effective Performance

12 Managing and evaluating effective change programs. Hourly - 3

13 Emerging Research Trends in Change Management - Seminar N/A

Sustaining Change Making Change Stick Spreading Change

14 N/A
Pulling it all Together

15 Final Project Presentation N/A

Text Book

Managing Change in Organizations, Colin Carnall, 5th Edition, Pearson,2007

Reference Books
The Theory and Practice in Change Management, John Hayes, 3rd Edition, Mac Millan
The Theory and Practice in Change Management, John Hayes, 3rd Edition, Mac Millan
Change Management by Paton and Mccalman. Response Book, New Delhi.
Course Pre-Requisites

Marks Distribution
Total For D
Total Total Marks Learning
Marks Head Marks Grade
Frequency Exempted /Frequency Outcomes
/Head Holder(s)

Hourly 3 1 20 40 Included 1,2,3,4,5,6

Final Paper 1 0 40 40 Included 1,2,3,4,5,6,7

Presentation 1 0 5 5 Exempted 1,2

Case Study 1 0 15 15 Exempted 3,4,5,6,7

100 80 (For DGs)

Attendance Policy

Prompt arrival and regular attendance are extremely important. For Academic policy refer to
student handbook for policies on late entry, maximum absences allowed, leave application

Students with Physical or Educational Challenges

Students with educational and/or physical challenges are entitled to extra attention and time
from the instructor. Therefore students are advised to notify the course instructor at the
beginning of the course. Special arrangement may also be made on prior request based on
specific challenges.

Academic Integrity

This course seeks to empower students for independent learning, resourcefulness, clear
thinking, and perception. All submitted work and activities should be genuine reflections of
individual achievement from which the student should derive personal satisfaction and a
sense of accomplishment. Plagiarism and cheating subvert these goals and will be treated
according to the policy stated in the Student Handbook. The instructor reserves the right to
utilize electronic means to help prevent plagiarism.

Comments and/or Suggestions

Students and Instructors may contact the Institutional Research Department if there is a need
to make suggestions or comments that can help further improve the course. A link is also
provided on your ZABDESK account for frequent and trouble-free feedback. The Institutional
Research Department would like to hear your feedback about the following:

Course Content/ thoroughness Availability of teaching material

Lecture Delivery/Supplementary Facilities/Internet/Administrative

Material Support

Facilities/Labs/Software/Hardware Labs: Software/Hardware/Technical

Support support

Course alignment with learning Availability and quality of Teaching

outcomes Instruments

Any other comments/feedback Any other comments/feedback