You are on page 1of 15

PT Lintas Maju

Arrival rate = 8 customers per hour


Service rate = 12 customers per hour

a. Average numberof customers waiting to be served ( Lq) = 1.333 customers


Average waiting time for customer before being served ( Wq) = 10 minutes
b.

c. Arrival rate = 8 customers per hour


Service rate = 20 customers per hour
Cost of goodwill = 0.12 EUR

Average waiting time for customer before being served ( Wq) = 2 minutes

Cost saving per hour = 0.96 EUR


Cost saving per day (8 hours) = 7.68 EUR
Additional cost for using computer = 50 EUR

Conclusion: The additional cost for using computer higher that the saving. So, the compan
ustomers per hour
ustomers per hour

ustomers per hour


ustomers per hour

the saving. So, the company shouldn's use the computer.


Graphedia Bookstore

Arrival rate = 18 customers per hour


Service rate = 21 customers per hour

a. Average number of customer waiting in the line (Lq) = 5.14 customers


Average time in the waiting line per customer (Wq) = 17.14 minutes
Average waiting time in the system per customer (W) = 20 minutes

b. Arrival rate = 18 customers per hour


Service rate = 24 customers per hour

Average time in the waiting line per customer (Wq) = 7.5 minutes
Loss sales for every minutes customer wait = 30 $

Sales saving per week = 289.29 $


Cost for hiring extra employee per week = 200 $

Conclusion: The additional cost for hire extra employee lower that the saving. So, the com
saving. So, the company should hire the employee.
Game World

Arrival rate = 20.69 gamers per hour


Service rate = 22.22 gamers per hour

mber of the customers waiting to play the game (Lq) = 6.28 gamers
Average time the gamers must be wait = 18.23 minutes
Norfolk, Virginia

Arrival rate = 179.0 trucks per day


Service rate = 180.0 trucks per day

Number of the trucks waiting to be unloaded (Lq) = 89.0 trucks


rage waiting time of trucks to be unloaded (Wq) = 11.9 hours

CONCLUSION: So, the port authority can provide the assurance because the average waitin
7.458
7.500

ecause the average waiting time to be unloaded at the port facility is less than 12 hours per truck.
2 hours per truck.
The Nanu Nana Hotel

Arrival rate = 7.5 cabs per hour


Service rate = 17.14286 cabs per hour
M= 6

Po = 0.564
Probability
a. that the line will be full when a cab drives by (P) = 0.004
L= 0.76 cars
W= 6.07 minutes
b. Average time a cab must wait for a fare (Wq) = 2.57 minutes
abs per hour
abs per hour
Arrival rate = 1 taxi per 30-day
Service rate = 3 taxies per 30-day
N= 10
a. Po = 0.0008

Average number of taxies in pool (L) = 7.002 taxies


Average
b. number of taxies waiting to be repaired (Lq) = 6.003 taxies

c. Average waiting time for taxi to be repaired (Wq) = 0.07 days


0.001389 taxies per hour n Terms
0.004167 taxies per hour 0 1.0000
1 3.3333
2 10.0000
3 26.6667
4 62.2222
5 124.4444
6 207.4074
7 276.5432
8 276.5432
9 184.3621
10 61.4540
Sum = 1233.98
Freshfood Bakery

Arrival rate = 500.00 cakes per hour


Service rate = 200.00 cakes per hour
Number of server (c) = 3.00 wrappers

Po = 0.04
Pw = 0.70
L= 6.01 cakes
Lq = 3.51 cakes
erage waiting time of cakes before being wrapped (Wq) = 0.42 minutes

So, the bakery do not need to hire another wrapper because the cake sits less than 5 minu
sits less than 5 minutes.
The Rowntown Cab

Arrival rate = 7.50 customers per hour


Service rate = 3.00 customers per hour
Number of server (c) = 4.00 cabs

Po = 0.07
Pw = 0.32
L= 3.03 customers
a. erage number of customers waiting for service (Lq) = 0.53 customers
b. Average time a customer must wait for a cab (Wq) = 4.26 minutes