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05232010,12:55AM #1

JoinDate:May2010
eedora Posts:1
AspiringMember

avayaipo500expansionproblem

wefaceproblemwithipo500expansionmoduleDS30ports.....itkeepsonrebooting,
doesanyoneknowhowwecantroubleshootthis....
Lasteditedbyeedora05232010at01:01AM.

05232010,10:28AM #2

JoinDate:Feb2010
ista6 Location:Netherlands
Whiz Posts:35

Fromadifferentforumandreadthiscarefully!!!!!!!!!!!

Don'tpanic,followthebelowstepsanditwillbeworkingagain.

Youneed:
IPOffice
IPOfficeManager
HyperTerminal
Serialcable9to9pinor9to24pindependingofthecrashedmodule
https://support.avaya.com/forums/showthread.php?t=161 1/4
3/30/2016 avayaipo500expansionproblemAvayaSupportForums

Stepstofollow
createaofflineconfigfortheIPOffice

addthenotworkingmoduleintheofflineconfig

sendtheofflinemedeconfigtotheIPOfficeandrebootIPOffice
powerofftheIPOffice

connectthenotworkingexpansionmoduletotheIPOffice
connecttheexpansionmoduleserialporttoyourPC
startHyperTerminal38400,8,N,1

poweruptheexpansionmoduleandrepeatinglypressESConthePCuntilyougettheLoader
message
PoweruptheIPOffice

OpenAvayaManagerandopentheconfig

MakesuretheTFTPserverinManagerisactiveandthattheworkingdirectorycontainsthe
necesserybinfilesfortheexpansionmodule
InHyperTerminalenterATX,demodulereplieswithaerasemessageandwillshowaTFTPPoll
message
IfalliswellyoucanseeintheManagertftplogsthatthemoduleisloadingthesoftware
Goforacoffeeandbepatient,afterawhiletheLEDontheexpansionmodulebecomesgreen,itwill
takeafewsecondsfromherebeforetheunitisoperational!
ClosetheconfiginManagerandopenitagain
testthemodule,ifonlythesoftwarewasaproblemitisworkingagainifnotyouhaveahardware
problem
__________________
Honey,ifriedtheIPOffice!!!!

05232010,03:10PM #3

JoinDate:May2010
markgallagher Posts:345
Genius

Beforeanyoftheabove,withIPOfficeManagerrunning:

1)ReceiveacopyofthecurrentconfigurationanduseFile|Saveastosaveacopy.

2)UseFile|Advances|Rebootandwaitafewminutes.

05232010,11:53PM #4

JoinDate:Feb2010
ista6 Location:Netherlands
Whiz Posts:35

Whenitisrebootingallthetimethenitlostit'ssoftware.
Thenarebootdoesnotfixit.
__________________

https://support.avaya.com/forums/showthread.php?t=161 2/4
3/30/2016 avayaipo500expansionproblemAvayaSupportForums

Honey,ifriedtheIPOffice!!!!

05242010,11:21AM #5

JoinDate:May2010
markgallagher Posts:345
Genius

Iwasn'tdisagreeingwithyoujustthinkitwisetoa)takeabackupoftheexistingconfigurationand
b)trythesimplysolutionbeforegoingthewholeATXwipethecontrolunitroute.Yoursisthe
solutionforasystemthatwon'trecoveronarebootandsomedo.

05242010,11:34PM #6

JoinDate:Feb2010
ista6 Location:Netherlands
Whiz Posts:35

oke

Gettingaconfigisagoodthingtodo.
Myexperienceisthatwhenthemoduleisrebootingallthetimeitlostit'ssoftware.
Buttryingitdoesnotharmthesystem.
__________________
Honey,ifriedtheIPOffice!!!!

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