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1. What is the definition of the hospitality industry according to the World Tourism Organization?

2. What are the main features of the Hotel Industry?

Offering accomodation to the tourists, assuring food in the restaurants, relaxation and leisure facilities
like pools, saunas,massages and so on.

3. What are the specific activities of the accommodation service?

Accomodation, food,relaxation

4. What are the characteristics of restauration industry?

Offering food to clients made by a chief cook, serving food by the waitres,offering fine alcoholic
beverages

5. Present and comment the elements that define the food service in relation to tourism activity.

Serviciile de alimentatie trebuie sa fie prezente in toate momentele principale ale derularii
vacantei: la locurile de imbarcare, in mijloacele de transport, in locul de destinatie, in punctele
de agrement;
Serviciile de alimentatie, prin continut si modalitatea de organizare, trebuie sa se adapteze
cerintelor clientelei;
In vacantele de tratament, regimul alimentar nu trebuie sa afecteze rezultatele tratamentului
medical;
Arta culinara poate constitui unicul sau principalul motiv de realizare a unor vacante.

SUMMARY QUESTIONS TRAVEL AGENCY (2)

1. What are the functions of travel agencies?

Informeaza si ofera consultanta despre destinatii, servicii turistice si voiaje;


Proiecteaza, organizeaza, comercializeaza si distribuie servicii, voiaje si produse turistice;
Stimuleaza nevoia si cererea pentru efectuarea calatoriei;
Canalizeaza curente turistice;
Contribuie la dezvoltarea destinatiilor turistice;
Constituie un valoros izvor de informatii despre tendintele si necesitatile pietei pentru diferiti
agenti si furnizori turistici;
Configureaza o ampla retea de vanzari de servicii si produse turistice.

2. What types of travel agencies exist based on the criteria of technical work?

Dupa denumirea tehnica si dimensiune deosebim:

- agentii de voiaj angrosiste sau tour-operatoare;


- agentii de voiaj detailiste;
- agentii de voiaj mixte.
b) In functie de traficul de turisti, deosebim:

- agentii de voiaj emitatoare;


- agentii de voiaj receptoare.
c) Dupa denumirea unui canal de distributie deosebim:

- agentii de voiaj implant;


- agentii de voiaj in sistem franciza
- agentii de voiaj virtuale.
d) In functie de produsele oferite deosebim:

- agentii cu oferta de servicii complete;


- agentii de stimulare (incentive)
- agentii comerciale;
- agentii pentru croaziere;
- agentii tip implant;
- agentii organizatoare de circuite;
- agentii organizatoare de voiaje prin posta.

3. What types of networks of travel agencies you know?

A.Agentiile independente

Acestea actioneaza ca si intreprinderile mici si mijlocii sau societatile cu raspundere limitata.


B. Retelele de agentii

In general, o retea cuprinde cel putin 10 puncte de vanzare. Exista patru categorii de retele: integrate,
voluntare, francizate si protejate.

4. What are the basic services that we find in a tourism package?

Accoodation, transport, food

5. List the five IATA accreditation criteria for travel

Sediul agentiei;
Seiful agentiei;
Documente necesare pentru acreditare;
Calificarea personalului;
Situatia financiara (Criterii de performanta economico-financiara);
Numele agentiei;
Standardul afacerii;
Management;
General Sales Agency GSA (Agent General de Vanzari)
3rd COURSE

1. Explain the concepts of travel agency

Has to get travel services from the providers like transportation, accomodation and food in order to sell
further to the clients

2. How to define the travel agent? Is a person hired at a travel agency with a purpose to sell tourism
packages including transport, accomodation and food.

3. What are the main functions of travel agencies?

Selling travelling packages to tourists, setting a commision, developing travel packages

4. What are the main types of travel agents in the European Union?

Franchises, individual. Private and Public

5. What are the trends of the concept of family travel agency and its risks?

Optional questions

1. Define and exemplify the tours and activities organized by the travel agencies?

2. Knowing that the online tours and activities sector ramps up, and that a fierce competition exist
between them, the market has to face a range of challenges. Identify and describe these challenges.

COURSE 3

THE YIELD MANAGEMENT IN TOURISM COMPANIES

1. Present the definitions of Yield Management; exemplify the Y.M. application to different industries.

2. The yield manager's job is to maximize the revenue per available room by selling rooms to the right
customers, at the right price, at the right time.

3. How does the Yield Manager accomplish this somewhat nebulous task?

4. Review the main stages and areas of tourism that emerged and evolved income management
5. List the pros and cons of applying the concept of Yield Management in the hospitality industry.
6. List and exemplified areas that can be applied Yield Management in tourism
7. What are the strategies to optimize revenue and hotel occupancy?
8. What are the peculiarities of application of his restoration Yield Management

C8
1. Define the Voucher and present its features.

2. What is the cards typology cards?

3. Define holiday Vouchers and present their advantages.

4. What are the steps to follow a travel agency to offer a family with two children aged 7 to 10 years a
holiday?

5. What are the companies issuing holiday vouchers in Romania?

10th COURSE

1. What main ways of marketing tourism products you know?

Internet, tv, newspapers, radio,

2. What are the main types of contract used in tourism?

Contracte de comision (intermediere);


Contractul cu garantie sau charter.

3. Describe the accommodation contract (its parts)

Terms of annulation, tarrifs, lenghts of the contract,pre payments

4. What is the formula for calculating the contractual warranty?

5. Describe the air transportation contract .Its characteristics

In cadrul contractului cu transportatorul aerian, acesta din urma se angajeaza sa asigure beneficiarului
transportul, iar beneficiarul se angajeaza sa utilizeze mijlocul de transport convenit si sa plateasca pretul
transportului conform tarifelor oficiale.

Aspectele specifice inscrise in contractul cu transportatorul aerian sunt:


Numarul de pasageri;
Tipul de mijloc de transport;
Perioada de utilizare;
Valoarea contractului;
Obligatiile reciproce;
Conditiile de modificare a contractului;
Responsabilitatea partilor pentru neexecutarea sau executarea defectuoasa a contractului.