Troubleshooting Guide

The Troubleshooting Guide is a checklist of problems and solu-
tions to assist you in case the Tycos QuietTrak ABPM fails to
operate properly.
The Problem Chart provides recommendations for a variety of
problems. The Error Messages and Error Codes explain the ABP
monitor’s self-diagnostic messages and what you should do if
they appear. The Special Messages section explains messages
which, under special circumstances, may appear during Regular
Run sessions.
If you follow the recommended procedures and the ABP monitor
still fails, return it to a Welch Allyn/Tycos Service Center for repair.

7-2

Error Messages (in alphabetical order)
Message Response to Problem

The ABP monitor was unable to reset itself to a
Autozeroing
Failed
zero pressure reading. Was the patient flexing
and moving the arm during Autozeroing? If so,
open and close the battery door to restart Auto-
zeroing, and this time have the patient be still.
Residual pressure in the cuff may cause Auto-
zeroing failure. This temporary Autozeroing
problem can be remedied by allowing the cuff
to fully deflate before opening and closing the
battery door to restart Autozeroing.
If the Autozeroing message repeats after nu-
merous run attempts, then there may be a
problem in the pressure sensing circuit. Return
the ABP monitor to a Welch Allyn/Tycos Service
Center for repair.

Pwr On Self Test
The battery voltage is too low to attempt an
Battery Failure
ABP monitoring procedure or print the patient
data. Replacing the batteries should clear this
problem. If new batteries do not resolve the
problem, there may be a problem in the battery
circuitry; return the ABP monitor to a Welch
Allyn/Tycos Service Center.

Pwr On Self Test
This message is displayed for one minute and
Battery Warning
then the ABP monitor proceeds with normal
operation. Press any button to clear the mes-
sage sooner.
During the warning, the batteries are not suffi-
cient to attempt a patient hookup, but there is
enough power left to print the patient data, set
the parameters, or set the date and time. Be-
fore beginning a patient hookup, however,
replace the batteries with fresh ones. Fresh
batteries are recommended to provide the power
Troubleshooting

needed to complete the recording period.
Guide

7-3

FEB29 10:48A Cycle was successfully completed. Measurement Cycle Codes A two-digit code appears in the upper right corner of the display after each measurement cycle. the other codes indicate that the reading failed. No problem 128/70 HR=105 was found. Return the ABP monitor to a Welch Allyn/Tycos Service Center for repair of the RAM. the error will clear itself up with the next measurement. If message reappears. The internal clock has failed. and possible solutions. Return the ABP Pwr On Self Test Clock Failure monitor to a Welch Allyn/Tycos Service Center for repair. return the ABP monitor to a Welch Allyn/ Tycos Service Center. The unit will still operate with this warning condi- tion. Recycle power. The program memory chip has failed. No code indicates that the meas- urement was completed successfully. Here are the error codes. the explana- tions. In many cases. but removal of AAA batteries could result in loss of all data. The ABP report lists all failed readings and annotates each with one of the error codes. The default parameter settings have been Warning Defaults Changed changed to the factory settings. 7-4 . Pwr On Self Test This appears following the Power-On Self-Test Lithium Warning if the internal lithium battery has expired. Message Response to Problem Pwr On Self Test The internal memory chip used by the program RAM Failure has failed. To replace the lithium bat- tery. Return Pwr On Self Test ROM Failure the ABP monitor to a Welch Allyn/Tycos Service Center for repair of the ROM. return the ABP monitor to a Welch Allyn/Tycos Service Center. and provide a reason for the failure.

Try again. replace Troubleshooting microphone or call a Welch Allyn/Tycos Service Center. or the Patient Activation Button can be pressed again to initiate a reading.Error Codes 01 Cycle was stopped by pressing the Patient Activation But- ton. 05 Reached target pressure too quickly. Check microphone placement and adhesive for possible disloca- tion. If the problem doesn’t clear up with the next reading. If it doesn’t clear up. wait for cuff to fully deflate before initiating the next run. Call a Welch Allyn/Tycos Service Center. 03 Power failure. Patient may have flexed arm during reading. Replace batteries with fresh ones and retry. Replace any damaged accessories and try again. Hose may be pinched. Check tubing. connectors. 04 Autozeroing failure. or some type of pressure disturbance occurred. Cuff is not properly deflat- ing. Guide 7-5 . • Could be a problem with the ABP monitor’s sensing cir- cuit. • Could be caused by patient flexing arm during Autozero- ing. 06 Over pressure. 07 Over 10 mm for 180 seconds. 02 Major air leak. Retry a measurement when there are no loud noises or vibrations to cause a problem. • Could be caused if a second run was demanded before the previous run was completed. The automatic readings will resume at the next specified measurement interval. 08 Too much artifact or excessive arm movement. Check hose and retry. Check bladder. call a Welch Allyn/Tycos Service Center. initiate the next run and this time have the patient be still. Check cuff and tubing for possible reason. if so.

Try another cycle. The patient may have very low Korotkoff sounds. check and reposition microphone placement. If it doesn’t clear up on other patients. The patient may have very low Korotkoff sounds. The patient may have very loud Korotkoff sounds. Check microphone placement and insure correct side is facing patient arm. If it doesn’t clear up on other patients. If code persists. replace microphone or call a Welch Allyn/ Tycos Service Center. Retry. Probably caused by arm motion or noise artifact. Retry several measurements to allow microphone to adjust. replace microphone or call a Welch Allyn/Tycos Service Center. 12 Korotkoff sounds out of system range. ABP monitor deter- mined Systolic pressure too close to targeted inflation level to permit reliable measurement. 10 Korotkoff sounds too weak. call a Welch Allyn/ Tycos Service Center. Retry several measurements to allow microphone to adjust. If code persists. 11 Korotkoff sounds too strong. 09 No Korotkoff sounds found. 13 Systolic too close to target pressure. 7-6 . Check microphone placement and insure correct side is facing patient’s arm.

To disable the 24-hour limit. 300 readings is the maximum which the ABP monitor can store. This message will appear if a reading is at- NOV12 08:00A tempted after the programmed 24-hour period 1 Day Max Limit has elapsed. No readings will be allowed. Printer/PC This message will appear if a reading is at- Cable Connected tempted while the printer or PC cable is at- tached. NOV12 05:00P This message will appear if a measurement is Battery Failure attempted and the battery power level has dropped below the acceptable limit.Special Messages The following messages may appear during a patient ABP moni- toring session if certain measurement limits are reached. New batteries can be inserted at this time to allow the session to continue. refer to Section 3. NOV12 05:00P This message will only appear if more than 300 300 RDG Limit measurements have been attempted in a pa- tient session. Choosing Program Options. Troubleshooting Guide 7-7 . Remove cable and try again.

Timed Regular Runs Check that unit has been programmed do not initiate. but cuff Ensure connection with ABP monitor is won’t fully inflate. displayed during Regular Runs. initiate readings while in the Regular Run mode. into the Regular Run mode. Patient activation Check that Start button is ON in the button does not Basic Parameters menu. Unit does not dump Check that Auto Dump setting is ON in pressure when the Special Paramenters menu. replace if needed. then proceed to “Ending the ABP Monitoring Session” of Chapter 5. Make sure that time period is not set for MAN (manual) operation.Trouble Chart Trouble Response to Trouble Cycle starts. secure and check bladder for leak. messages displayed. Diastolic pressure is determined. Blood pressure Check that the display setting is ON in readings are not the Basic Parmeters menu. Replace batteries and try again. Blood pressure Refer to explaination of codes in readings are failing Measurement Cycle Codes section of with error codes Troubleshooting Guide for possible being displayed. corrective action. Patient returns with Refer to Special Messages section of one of the special Troubleshooting Guide for explaination. 7-8 .

messages do not Troubleshooting appear. then check that the power cord is connected to a functioning AC outlet and that the power switch is on. If not lit. print data. Print These messages appear only if the Data. Erase Data ABPM unit contains data. then press the On-Line button. Ensure proper printer communications setup. Check that paper is loaded properly. Check Power light on printer. not jammed. Check On-Line light on printer. Check printer cable to ensure firm connections. Open and close the battery door to reset the ABPM unit. Check printer communications setup (DIP switches). If not lit. per Tycos QuietTrak ABPM specifications. Review Data.Trouble Chart Trouble Response to Trouble Printer won’t Check power cord for firm connection. then check that paper is loaded properly. Guide 7-9 . Install fresh batteries in ABP monitor and try again. Ensure that printer is On-Line. Check printer cable connections at each end. If still not lit.

Printing runs off side Reposition paper in printer.Trouble Chart Trouble Response to Trouble Printing runs off top Reload paper using printer’s automatic or bottom of page. of page. Print quality is poor. 7-10 . Display messages Check language setting in Special are not Parameters. understandable. Printing is slow. Replace ribbon if worn. See printer manual for other possible reasons. paper loading system. Set printer to NLQ Roman mode by repeatedly pressing the Form Feed button when printer is On-Line until two beeps are heard. Set printer to Draft mode by pressing the Line Feed button when printer is On-Line.

the repair technician should locate the corresponding section for detailed problems.4) 5.2) 3. Unit Displays “Defaults Changed” Message (see Section 4.1. consult the list in Section 3.12) 13. If the unit problem is physical damage or discoloration.ABPM Repair and Service Manual Chapter 3: Guide To Possible Unit Problems Revision #1.4) 5.1) 2. Unit LCD Display Does Not Light Completely/Correctly (see Section 4. Unit Does Not Display Data Correctly (see Section 3.6) For any of the problem classifications listed above. Unit Does Not Program/Operate Correctly (see Section 3. Unit Displays “Battery Warning” Message (see Section 4. consult the list in Section 3.1. Unit Displays “ROM Failure” Message (see Section 4.11) 12. perform the unit functional tests described in Chapter 7 to determine the unit problem. If the unit problem is not fully determined or associated with one of the above categories.48) 13 . Unit Displays “Valve Failure Code 01-15” (see Section 4.3) 4. Unit Operational Problems (see Section 3. Unit Displays Incorrect Software Version (see Section 4.2) 3. Unit Displays “Battery Failure” Message (see Section 4.8) 9.1) 2.1. 3.1.1 Unit Operational Problems The following are categories of possible unit operational problems: 1.1) 2. Unit Does Not Power Up Correctly (see Section 3. Unit Displays Unknown Messages Or Symbols (see Section 4.1 Unit Does Not Power Up Correctly The following is a comprehensive list of possible unit problems that may be found during unit power up: 1.6) 7. Unit Displays “RAM Failure” Message (see Section 4. 1. Unit Does Not Power Up.10) 11.1.9) 10. Unit Displays “Lithium Warning” Message (see Section 4. Unit Can Not Be Programmed By Personal Computer (see Section 3.3) 4.7) 8. Unit Displays Incorrect Date/Time (see Section 4. Unit Displays “Autozeroing Failure” Message (see Section 4.2) If the unit problem is operational.2 3.5) 6. Unit or Pneumatic Assembly Is Physically Damaged/Discolored (see Section 3.0 Chapter 3: Guide To Possible Unit Problems Chapter 3 contains a comprehensive list of possible unit problems broken down into the following two major classifications: NOTE: Unit software and hardware version need to be upgraded to proper version per Chapter 8. Unit Does Not Print Out Data Correctly (see Section 3.13) 14.1.5) 6.1. Unit Displays “Clock Failure” Message (see Section 4.1. Unit Does Not Perform Measurement Cycles Correctly (see Section 3. Nothing Displayed (see Section 4.

20) 11. Unit Displays Error Code 10 Displayed After Cycle (see Section 4.27) 9.48) For any of the problems listed above. If the unit problem occurs during unit operation or unit programming but is not in one of the above categories. Unit Displays “Battery Failure” Message When Starting Cycle (see Section 4. Unit Displays Error Code 06 Displayed After Cycle (see Section 4. 3.4) 2. Unit Restarts on Its Own (see Section 4. Unit Displays “300 RDG Limit” Message (see Section 4.29) 11.33) 15. Unit Displays “Printer/PC Cable Connected” When Starting Cycle (see Section 4. Unit Displays Error Code 07 Displayed After Cycle (see Section 4.1.17) 8.34) 16.14) 5. Unit Displays Error Code 02 Displayed After Cycle (see Section 4. Unit Displays Error Code 01 Displayed After Cycle (see Section 4. Unit Does Not Respond To Button Presses (see Section 4.16) 7. 3.3 Unit Does Not Perform Measurement Cycles Correctly The following is a comprehensive list of possible problems that could occur when the unit attempts to perform a measuring cycle: 1.5) 3.15) 6. the repair technician should locate the corresponding section in Chapter 4 for a list of possible component failures for that specific unit problem. This list references diagnostic test procedures in Chapter 5 that will assist in determining possible component failures.32) 14. Unit Does Not Display All Selections (see Section 4. Unit Will Not Perform Measurement Cycle (see Section 4.5) 3.21b) 13.12) 4. Unit Does Not Respond To Certain/Any Commands (see Section 4. Unit Displays Incorrect Date/Time (see Section 4. perform the unit functional tests described in Chapter 7 to determine the unit problem. Display Goes Blank After Power Up Display (see Section 4.23) 5. Unit Displays “Autozeroing Failure” Message When Starting Cycle (see Section 4. Unit Displays Error Code 11 Displayed After Cycle (see Section 4.30) 12. the repair technician should locate the corresponding section in Chapter 4 for a list of possible component failures for that specific unit problem. If the unit problem occurs during power up but is not in one of the above categories.1.35) 17.2 Unit Does Not Program/Operate Correctly The following is a comprehensive list of possible unit problems that could be found during unit operation or programming: 1. Unit LCD Display Does Not Light Completely/Correctly (see Section 4.36) 14 .25) 7. Unit Displays Error Code 12 Displayed After Cycle (see Section 4.31) 13.Chapter 3: Guide To Possible Unit Problems ABPM Repair and Service Manual Revision #1. Unit Displays Only Date And Time (see Section 4. Unit Displays “Battery Failure” Message (see Section 4.26) 8. Unit Displays Error Code 13 Displayed After Cycle (see Section 4.24) 6. Unit Displays “1 Day Max Limit” Message (see Section 4. This list references diagnostic test procedures in Chapter 5 that will assist in determining possible component failures. Unit Displays “Valve Failure Code 01-15” (see Section 4. Unit Displays Error Code 03 Displayed After Cycle (see Section 4.21a) 12. perform the unit functional tests described in Chapter 7 to determine the unit problem.0 For any of the problems listed above.28) 10. Unit Displays Error Code 09 Displayed After Cycle (see Section 4. Unit Displays Error Code 05 Displayed After Cycle (see Section 4. Unit Displays Error Code 04 Displayed After Cycle (see Section 4. Unit Uses Up Batteries Quickly (see Section 4.3) 2. Unit Displays Error Code 08 Displayed After Cycle (see Section 4.18) 9.22) 4.19) 10.

PC Software Displays Unit Communication Error (see Section 4. perform the unit functional tests described in Chapter 7 to determine the unit problem. perform the unit functional tests described in Chapter 7 to determine the unit problem.40) 3. If the unit problem occurs during the unit measuring cycle or is a result of the unit measuring cycle. Part #’s 5100-62 through 5100-65 for foreign language models): 1. This list references diagnostic test procedures in Chapter 5 that will assist in determining possible component failures. Data Displayed By Unit Is Incorrect/Lost Data (see Section 4. Unit Shows Data Being Printed But Printer Does Not Operate (see Section 4. the repair technician should locate the corresponding section in Chapter 4 for a list of possible component failures for that specific unit problem. the repair technician should locate the corresponding section in Chapter 4 for a list of possible component failures for that specific unit problem. Data Printed Out By Unit Is Incorrect (see Section 4.41) For any of the problems listed above.0 18. the repair technician should locate the corresponding section in Chapter 4 for a list of possible component failures for that specific unit problem. 3. 3.ABPM Repair and Service Manual Chapter 3: Guide To Possible Unit Problems Revision #1.42) 2. If the unit problem occurs during unit PC programming but is not in one of the above categories. the repair technician should locate the corresponding section in Chapter 4 for a list of possible component failures for that specific unit problem.43) 3.6 Unit Can Not Be Programmed By Personal Computer The following is a comprehensive list of possible unit problems that could occur while attempting to program the unit with the PC Diskette Software (Part #5100-61 for English model.1. perform the unit functional tests described in Chapter 7 to determine the unit problem. Unit Does Not Respond To “Display Data” Command (see Section 4. Unit Performs Cycle But No Data Recorded/Data Lost (see Section 4. Unit Does Not Display “Display Data” Command (see Section 4. If the unit problem occurs when trying to display data on the unit LCD but is not in one of the above categories.1. Unit Displays “Valve Failure Code 01-15” (see Section 4. This list references diagnostic test procedures in Chapter 5 that will assist in determining possible component failures.37) 19. If the unit problem occurs when attempting to print data but is not in one of the above categories.44) 4. Unit Parameters/Data Is Inconsistent With PC Software Display (see Section 4.47) For any of the problems listed above. This list references diagnostic test procedures in Chapter 5 that will assist in determining possible component failures.38) 20.48) For any of the problems listed above.45) For any of the problems listed above. perform the unit functional tests described in Chapter 7 to determine the unit problem.5 Unit Does Not Print Out Data Correctly The following is a comprehensive list of possible problems when attempting to print unit data to an externally connected printer: 1.39) 2.1. 15 . Unit Performs Measurement Cycle But Data Incorrect (see Section 4. Unit Does Not Respond To “Print Data” Command (see Section 4.4 Unit Does Not Display Data Correctly The following is a comprehensive list of possible problems when attempting to display unit data: 1.46) 2. 3. Unit Does Not Display “Print Data” Command (see Section 4. This list references diagnostic test procedures in Chapter 5 that will assist in determining possible component failures.

See the corresponding section numbers listed above for specific replacement procedure for damaged/discolored component. Microphone is Rusty (see Section 6.2 Unit Has Been Physically Damaged Or Discolored The following is a comprehensive list of possible externally visible components (those that can be seen by the user) that can be damaged or discolored: 1. Belt Strap.4) 4. Shoulder Strap. LCD/LCD Window Is Damaged/Discolored (See Section 6.Chapter 3: Guide To Possible Unit Problems ABPM Repair and Service Manual Revision #1. Microphone plug is stuck (see Section 6. For internally damaged/discolored components found during unit diagnostic tests. Battery Housing or Springs Corroded (see Section 6.0 3. Printer Or PC Cable Is Damaged/Discolored (see Section 6. 16 . repair is simply component/system replacement. Arm Cuff or Bladder Is Damaged/Discolored (see Section 6.12) 10.13) 2. Front/Rear Housing Or Battery Door Is Damaged/Discolored (see Section 6. Or Cuff Anchoring Strap Is Damaged Discolored (see Section 6. If the unit component that is damaged/discolored is an externally visible component but not located in the above list.13) 8.12) 5. Battery Door Plate is Loose or Missing (see Section 6. Monitor Pouch.13) 7.12) For any of the damaged components listed above. Pneumatic Interface/Microphone Is Damaged/Discolored (see Section 6.13) 9.13) 3.13) 6. refer to Chapter 6 for specific repair/ action replacement for that component. contact Tycos Instruments for specific repair/replacement procedure.

20) 21a.ABPM Repair and Service Manual Chapter 4: Guide To Possible Unit Component Failures Revision #1.23) 24. Unit Displays “Battery Warning” Message (see Section 4.4) 5.29) 30.8) 9.39) 40.0 Chapter 4: Guide To Possible Unit Component Failures Listed below are the possible unit operational problems provided in Chapter 3. Nothing Displayed (see Section 4.40) 41.27) 28. Unit Displays Only Date And Time (see Section 4. 1.5) 6. Unit Does Not Display All Selections (see Section 4. Unit Does Not Display “Print Data” Command (see Section 4.26) 27. Unit Displays “Printer/PC Cable Connected” Message (see Section 4. Unit Will Not Perform Measurement Cycle (see Section 4. Unit Displays Incorrect Date/Time (see Section 4.11) 12.16) 17. Unit Does Not Power Up. Unit Displays Error Code 05 Displayed After Cycle (see Section 4.6) 7.13) 14.41) 42. Unit Displays Unknown Message Or Symbols (see Section 4. Unit Displays Error Code 03 Displayed After Cycle (see Section 4. Unit Displays “300 RDG Limit” Message (see Section 4.1) 2. Unit Displays “Autozeroing Failure” Message (see Section 4. Unit Displays “ROM Failure” Message (see Section 4. Unit Displays Error Code 13 Displayed After Cycle (see Section 4. Unit LCD Display Does Not Light Completely/Correctly (see Section 4. Unit Displays Error Code 10 Displayed After Cycle (see Section 4.33) 34.14) 15.34) 35.17) 18.35) 36. Unit Displays “Clock Failure” Message (see Section 4.10) 11.24) 25.32) 33.15) 16.21b) 22. Unit Displays Incorrect Software Version (see Section 4.28) 29. Unit Displays Error Code 09 Displayed After Cycle (see Section 4.38) 39. Unit Performs Cycle But No Data Recorded/Data Lost (see Section 4. Unit Performs Measurement Cycle But Data Incorrect (see Section 4. Unit Does Not Respond To Certain/Any Commands (see Section 4.18) 19. Unit Does Not Display “Display Data” Command (see Section 4. Unit Does Not Respond To “Display Data” Command (see Section 4.22) 23.25) 26. Unit Displays “Battery Failure” Message (see Section 4. Unit Displays Error Code 07 Displayed After Cycle (see Section 4. Unit Displays “1 Day Max Limit” Message (see Section 4. Unit Displays Error Code 06 Displayed After Cycle (see Section 4. Unit Displays “Lithium Warning” Message (see Section 4. Unit Restarts on Its Own (see Section 4. Data Displayed By Unit Is Incorrect/Lost Data (see Section 4.3) 4. Unit Displays Error Code 02 Displayed After Cycle (see Section 4.19) 20.31) 32. Unit Does Not Respond To Button Presses (see Section 4.9) 10.12) 13.7) 8. Unit Displays “RAM Failure” Message (see Section 4.42) 17 . Display Goes Blank After Power Up Display (see Section 4. Unit Displays Error Code 08 Displayed After Cycle (see Section 4. Unit Displays Error Code 11 Displayed After Cycle (see Section 4. Unit Displays Error Code 01 Displayed After Cycle (see Section 4.2) 3. Unit Displays Error Code 12 Displayed After Cycle (see Section 4.36) 37. Unit Displays Error Code 04 Displayed After Cycle (see Section 4. Unit Displays “Defaults Changed” Message (see Section 4.21a) 21b. Unit Uses Up Batteries Quickly (see Section 4.37) 38.30) 31.

half of display does not work. Lithium Battery Failure (see Section 5.2 Unit Displays Unknown Messages Or Symbols The following are the possible component failures if the unit display is incorrect. etc. elements in display characters not illuminated.2) 5. Unit Shows Data Being Printed But Printer Does Not Operate (see Section 4.44) 45.e. nothing happens and/or nothing is displayed when power is applied to the unit (failures are listed in the order in which they should be checked): 1. Refer to Chapter 5’s unit problem guide to determine which. LCD Failure (see Section 5.2) 3. Unit Does Not Respond To “Print Data” Command (see Section 4.8) -Weak Batteries.43) 44.3 Unit LCD Display Does Not Light Completely/Correctly The following are the possible component failures if the unit LCD does not light completely or correctly.16) -Unit in Auto Mode. Nothing Displayed The following are the possible component failures if the unit will not power up. LCD Failure (see Section 5. Power Supply PCB Failure (see Section 5.46) 47.16) 2. Main PCB Failure (see Section 5.1) 18 .Chapter 4: Guide To Possible Unit Component Failures ABPM Repair and Service Manual Revision #1. if any. 4. Batteries too small. Data Printed Out By Unit Is Incorrect (see Section 4. Improper Operation/Programming (see Section 5. the displays shows unknown messages or symbols (failures are listed in the order in which they should be checked): 1.2) 5. Main Battery Pack Failure (see Section 5.47) 48. (failures are listed in the order in which they should be checked): 1.5) -LCD disconnected. LCD Failure (see Section 5. PC Software Displays Unit Communication Error (see Section 4.e. Unit Displays “Valve Failure Code 01-15” (see Section 4. Batteries Inserted Wrong 2. Main PCB Failure (see Section 5. Power Supply PCB Failure (see Section 5. i. Unit Parameters/Data Is Inconsistent With PC Software Display (see Section 4.45) 46.1) 4. Battery door loose 3. LCD module failed 4.1) -Lithium battery leg shorted to trace 4.1 Unit Does Not Power Up.5) -LCD partially disconnected 3. The repair technician should reference the section corresponding to the diagnosed unit problem to see which unit components may not be operating properly.48) There is a corresponding section in this chapter for each problem listed on the previous page.9) 4.LCD disconnected. LCD module failed 2. Power Supply PCB Failure (see Section 5. i.0 43.e.5) . Improper Operation/Programming (see Section 5. i. unit problems apply to the failed unit. Main PCB Failure (see Section 5.

7 Unit Displays “RAM Failure” Message The following are the possible component failures if the unit displays “RAM Failure” message (failures are listed in the order in which they should be checked): 1.3) 5. Main PCB Failure (see Section 5.1) -Improper voltage reading 4.2) 4. pressure transducer failed.ABPM Repair and Service Manual Chapter 4: Guide To Possible Unit Component Failures Revision #1.13) -Tubing blocked.16) -Rechargeable batteries. External Pneumatics Failure (see Section 5.8) -Weak batteries 3.2) 4. Pressure sensor Failure (see Section 5. Improper Operation/Programming (see Section 5. Main PCB Failure (see Section 5.9) -Lithium battery weak. lithium battery disconnected/unsoldered 2. Improper Operation/Programming (see Section 5. Improper Operation/Programming (see Section 5. Main PCB Failure (see Section 5.12) -Tubing blocked. Lithium Battery Failure (see Section 5. Power Supply PCB Failure (see Section 5. Power Supply PCB Failure (see Section 5. kinked 4. Power Supply PCB Failure (see Section 5.1) 19 .1) -Improper Voltage Reading 4.16) -Patient arm movement. Batteries not installed OK 2.4 Unit Displays “Autozeroing Failure” Message The following are the possible component failures if the unit displays the “Autozero Failure” message (failures are listed in the order in which they should be checked): 1.1) -Pressure transducer calibration. Internal pneumatics Failure (see Section 5. Main Battery Pack Failure (see Section 5.8) -Weak batteries 3.0 4. cuff remains inflated 2. Main PCB Failure (see Section 5. Batteries not installed OK 2.2) 6. Main Battery Pack Failure (see Section 5.6 Unit Displays “Battery Warning” Message The following are the possible component failures if the unit displays “Battery Warning” message (failures are listed in the order in which they should be checked): 1.5 Unit Displays “Battery Failure” Message The following are the possible component failures if the unit displays “Battery Failure” message (failures are listed in the order in which they should be checked): 1.16) -Rechargeable batteries. circuitry 4. kinked 3.

Main PCB Failure (see Section 5.15) 2.0 4.1) 4.9) -Lithium battery too weak. Lithium Battery Failure (see Section 5.11 Unit Displays “Defaults Changed” Message The following are the possible component failures if the unit displays “Defaults Changed” message (failures are listed in the order in which they should be checked): 1.9 Unit Displays “Lithium Warning” Message The following are the possible component failures if the unit displays the “Lithium Warning” message (failures are listed in the order in which they should be checked): 1.9) -Lithium battery too weak. Lithium Battery Failure (see Section 5.10 Unit Displays “Clock Failure” Message The following are the possible component failures if the unit displays “Defaults Changed” message (failures are listed in the order in which they should be checked): 1.16) 2. Main PCB Failure (see Section 5. Lithium battery disconnected/unsoldered 2.12 Unit Displays Incorrect Date/Time The following are the possible component failures if the unit time or date is incorrect (failures are listed in the order in which they should be checked): 1.1) 4.1) 4. Improper Operation/Programming (see Section 5. Control Software Failure (see Section 5.15) 20 . Main PCB Failure (see Section 5.1) 4. Lithium battery disconnected/unsoldered 3.13 Unit Displays Incorrect Software Version The following are the possible component failures if the unit displays an incorrect software version (failures are listed in the order in which they should be checked): 1.9) -Lithium battery too weak. Control Software Failure (see Section 5. Lithium battery disconnected/unsoldered 3.8 Unit Displays “ROM Failure” Message The following are the possible component failures if the unit displays “ROM Failure” message (failures are listed in the order in which they should be checked): 1.Chapter 4: Guide To Possible Unit Component Failures ABPM Repair and Service Manual Revision #1. Main PCB Failure (see Section 5. Lithium Battery Failure (see Section 5.1) 4. Main PCB Failure (see Section 5.

16) 2. 2.16 Unit Does Not Respond To Certain/Any Commands The following list contains the possible component failures if the unit will not respond to input for certain or any commands (failures are listed in the order in which they should be checked): 1.16) 2.16) -Unit in run mode.1) 4.16) -Unit in run mode 2. Power Supply PCB Failure (see Section 5. etc.2) -Loose batteries. Main PCB Failure (see Section 5.6) 3.1) -Flex cable disconnected. Improper Operation/Programming (see Section 5. Battery Springs Disconnected 4.6) -Dirty keypad contacts 3. Main PCB Failure (see Section 5.17 Unit Does Not Display All Selections The following list contains the possible component failures if unit menu does display some but not all possible commands listed in ABPM Operator Manual (failures are listed in the order in which they should be checked): 1. Lithium battery shorting to board 4.0 4.1) 21 .ABPM Repair and Service Manual Chapter 4: Guide To Possible Unit Component Failures Revision #1.2) 4. Main PCB Failure (see Section 5.5) 3. Control Software Failure (see Section 5. Power Supply PCB Failure (see Section 5.15 Unit Does Not Respond To Button Presses The following list contains the possible component failures if the unit does displays commands but does not respond to button presses (failures are listed in the order in which they should be checked): 1.14 Unit Display Goes Blank After Power Up Display The following are the possible component failures if the unit display goes blank after completing display of power up messages (failures are listed in the order in which they should be checked): 1.1) 4. LCD Failure (see Section 5. Improper Operation/Programming (see Section 5.2) -Flex circuit disconnected 4. Keypad Failure (see Section 5. No data in Unit.15) 3. Main PCB Failure (see Section 5. loose battery door plate. Improper Operation/Programming (see Section 5. Keypad Failure (see Section 5. Power Supply PCB Failure (see Section 5. Improper Operation/Programming (see Section 5.

Improper Operation/Programming (see Section 5.18 Unit Displays Only Date and Time The following list contains the possible component failures if the unit only displays the date and time (failures are listed in the order in which they should be checked): 1. 5. this is intended to indicate that a reading has been attempted after the programmed 24 hour period has elapsed and the unit is set for 1 day maximum limit (failures are listed in the order in which they should be checked): 1. Main PCB Failure (see Section 5. Keypad Failure (see Section 5.20 Unit Displays “1 Day Max Limit” Message The following list contains the possible component failures if the unit displays “1 Day Max Limit” message.21a Unit Displays “300 RDG Limit” Message The following list contains the possible component failures if the unit displays “300 RDG Limit” message.0 4. Improper Operation/Programming (see Section 5. Power Supply PCB Failure (see Section 5. Improper Operation/Programming (see Section 5.Chapter 4: Guide To Possible Unit Component Failures ABPM Repair and Service Manual Revision #1.16) -Rechargeable batteries 2.16) -Unit programmed wrong 4. Improper Operation/Programming (see Section 5.21b Unit Restarts on Its Own The following list contains the possible component failures if the unit restarts on its own during power up (failures are listed in the order in which they should be checked): 22 .19 Unit Uses Up Batteries Quickly The following list contains the possible component failures if the unit consistently expends batteries faster than anticipated according to ABPM Operator’s Manual (failures are listed in the order in which they should be checked): 1.7.6) 3. Main PCB Failure (see Section 5.1) 4.2) 4. Serial receptacle (see Section 5.16) -Unit programmed wrong 4.16) -Unit in run mode 2. this is intended to indicate that 300 or more readings have been attempted with the unit and that its memory can not store any more data (failures are listed in the order in which they should be checked): 1.1) -Unit not going to sleep.1) 4.

1) 4. Improper Operation/Programming (see Section 5. Power Supply PCB Failure (see Section 5.22 Unit Will Not Perform Measurement Cycle The following list contains the possible component failures if the unit will not perform a measurement cycle although it responds to the command “Start Office Cycle” (failures are listed in the order in which they should be checked): 1.ABPM Repair and Service Manual Chapter 4: Guide To Possible Unit Component Failures Revision #1.7) -Serial receptacle shorted 3. PCB failure 23 .0 1.16) -Weak batteries. PCB failed 4.23 Unit Displays “Printer/PC Cable Connected” Message The following list contains the possible component failures if the unit displays “Printer Connected” message when the “Start Office Cycle” command is issued (failures are listed in the order in which they should be checked): 1. Main PCB Failure (see Section 5.8) -Batteries too weak 3.16) -Printer or PC cable plugged into unit 2.2) 4. buttons pressed during cycle 2.2) -Flex circuit disconnected. Power Supply PCB Failure (see Section 5.1) 4. Unit Serial Port Receptacle (see Section 5. Main PCB Failure (see Section 5. PCB failed 3. battery door loose 2. Main Battery Pack (see Section 5.1) -Flex circuit disconnected.2) -Keypad contacts dirty. Main PCB Failure (see Section 5. flex circuit disconnected 3.8) -Battery springs not soldered completely. Improper Operation/Programming (see Section 5. Main Battery Pack (see Section 5. pump disconnected 2.24 Unit Displays Error Code 01 After Cycle The following list contains the possible component failures if the unit displays the error code 01 after completing a measuring cycle (single or regular run mode) which indicates that the cycle was stopped prematurely (failures are listed in the order in which they should be checked): 1.16) -Pneumatic assembly not connected. Improper Operation/Programming (see Section 5. Power Supply PCB Failure (see Section 5.1) -Lithium battery touching electrical trace. Main PCB Failure (see Section 5.

16) -Large arm/large cuff combination 2. Pressure sensor Failure (see Section 5. External Pneumatics Failure (see Section 5. Main PCB Failure (see Section 5. Internal Pneumatics Failure (see Section 5. Power Supply PCB Failure (see Section 5.14) -Cuff leaks.3) 5.8) 3.0 4. pump leaks.3) 5.Chapter 4: Guide To Possible Unit Component Failures ABPM Repair and Service Manual Revision #1. cuff squeezed 2. Pressure sensor Failure (see Section 5. Improper Operation/Programming (see Section 5.14) -External pressure being applied.13) -Manifold leak. Power Supply PCB Failure (see Section 5. Improper Operation/Programming (see Section 5. Improper Operation/Programming (see Section 5.16) .25 Unit Displays Error Code 02 After Cycle The following list contains the possible component failures if the unit displays the error code 02 after completing a measuring cycle (single or regular run mode) which indicates that the unit detected a major air leak while inflating the cuff (failures are listed in the order in which they should be checked): 1.27 Unit Displays Error Code 04 After Cycle The following list contains the possible component failures if the unit displays the error code 04 after completing a measuring cycle (single or regular run mode) which indicates an autozero failure during the cycle (failures are listed in the order in which they should be checked): 1. loose tubing 4. Internal Pneumatics Failure (see Section 5. weak batteries 2. kinked hose 3.2) 6. valve leaks.13) -Kinked or pinched tubing 4. External Pneumatics Failure (see Section 5. Main Battery Pack Failure (see Section 5. Main PCB Failure (see Section 5. Main PCB Failure (see Section 5.1) 24 . Power Supply PCB Failure (see Section 5.16) -Excessive arm movement.26 Unit Displays Error Code 03 After Cycle The following list contains the possible component failures if the unit displays the error code 03 after completing a measuring cycle which indicates that the power being supplied to the unit was too low to complete the cycle (failures are listed in the order in which they should be checked): 1.2) 4.Rechargeable batteries.1) 4.2) 6.1) 4. Luer lock not connected tightly 3.

Internal Pneumatics Failure (see Section 5.14) -Blocked hose 3.30 Unit Displays Error Code 07 After Cycle The following list contains the possible component failures if the unit displays the error code 07 after completing a measuring cycle (single or regular run mode) which indicates that the unit was held at a pressure over 10 mmHg for more than 240 seconds (failures are listed in the order in which they should be checked): 1.13) -Pinched tubing 4.1) 4. Pressure sensor Failure (see Section 5. Power Supply PCB Failure (see Section 5. Main PCB Failure (see Section 5.3) 4.ABPM Repair and Service Manual Chapter 4: Guide To Possible Unit Component Failures Revision #1.16) -Kinked hose 2.3) 5.13) -Pinched tubing 4. Main PCB Failure (see Section 5. Main PCB Failure (see Section 5. Improper Operation/Programming (see Section 5.0 4. Internal Pneumatics Failure (see Section 5.29 Unit Displays Error Code 06 After Cycle The following list contains the possible component failures if the unit displays the error code 06 after completing a measuring cycle (single or regular run mode) which indicates that the unit over pressurized during cycle (failures are listed in the order in which they should be checked): 1. Internal Pneumatics Failure (see Section 5. Pressure sensor Failure (see Section 5. Improper Operation/Programming (see Section 5.1) 4.3) 5.14) -Kinked tubing 3. Power Supply PCB Failure (see Section 5.16) -Excessive arm movement. Improper Operation/Programming (see Section 5.2) 6. Power Supply PCB Failure (see Section 5.2) 6.28 Unit Displays Error Code 05 After Cycle The following list contains the possible component failures if the unit displays the error code 05 after completing a measuring cycle (single or regular run mode) which indicates that the target pressure was reached too quickly (failures are listed in the order in which they should be checked): 1. External Pneumatics Failure (see Section 5.16) -Old ABPM software and hardware versions 2.1) 25 . Pressure sensor Failure (see Section 5. External Pneumatics Failure (see Section 5.13) -Pinched tubing 3.2) 5. cuff squeezed 2.

16) -Unit used on weak signal person.Chapter 4: Guide To Possible Unit Component Failures ABPM Repair and Service Manual Revision #1.16) -Unit previously used on weak signal person. disconnected 4.1) 4. poor microphone placement 2.4) -Microphone receptacle shorted. Improper Operation/Programming (see Section 5.34 Unit Displays Error Code 11 After Cycle The following list contains the possible component failures if the unit displays the error code 11 after completing a measuring cycle (single or regular run mode) which indicates that the Korotkoff sounds detected by the unit during the cycle were too strong (failures are listed in the order in which they should be checked): 1. disconnected 4. Internal Microphone Circuitry Failure (see Section 5. Failures are listed in the order in which they should be checked: 1.1) 4.4) -Microphone receptacle shorted. Improper Operation/Programming (see Section 5.16) -Unit used on weak signal person.4) -Microphone receptacle shorted.33 Unit Displays Error Code 10 After Cycle The following list contains the possible component failures if the unit displays the error code 10 after completing a measuring cycle (single or regular run mode) which indicates that the Korotkoff sounds detected by the unit during the cycle were too weak (failures are listed in the order in which they should be checked): 1.1) 4. poor microphone placement 2.0 4.12) 3. Internal Microphone Circuitry Failure (see Section 5. poor microphone placement 2. Microphone Failure (see Section 5.4) -Microphone receptacle shorted. Main PCB Failure (see Section 5. Main PCB Failure (see Section 5. Main PCB Failure (see Section 5. Internal Microphone Circuitry Failure (see Section 5. Main PCB Failure (see Section 5.12) 3.1) 26 .16) -Unit used on weak signal person. poor microphone placement 2.12) 3. disconnected 4. disconnected 4.31 Unit Displays Error Code 08 After Cycle The following list contains the possible component failures if the unit displays the error code 08 (which indicates that the unit detected too much Korotkoff sounds artifact during the cycle) after completing a measuring cycle (single or regular run mode). Improper Operation/Programming (see Section 5. Internal Microphone Circuitry Failure (see Section 5.12) 3. Microphone Failure (see Section 5.32 Unit Displays Error Code 09 After Cycle The following list contains the possible component failures if the unit displays the error code 9 after completing a measuring cycle (single or regular run mode) which indicates that the unit did not detect any Korotkoff sounds during the cycle (failures are listed in the order in which they should be checked): 1. Microphone Failure (see Section 5. Improper Operation/Programming (see Section 5. Microphone Failure (see Section 5.

12) 3. standard sphygmopressure sensor (failures are listed in the order in which they should be checked): 1. poor microphone placement 2. poor microphone placement 2. Improper Operation/Programming (see Section 5.1) 27 . Microphone Failure (see Section 5.1) -Lithium battery weak. Microphone Failure (see Section 5.0 4.4) -Microphone receptacle shorted.36 Unit Displays Error Code 13 After Cycle The following list contains the possible component failures if the unit displays the error code 13 after completing a measuring cycle (single or regular run mode) which indicates that the detected Korotkoff sounds were above target systolic pressure during the measuring cycle (failures are listed in the order in which they should be checked): 1.4) 7. poor microphone placement 2.1) 4. Internal Microphone Circuitry Failure (see Section 5. Internal Microphone Circuitry Failure (see Section 5. Improper Operation/Programming (see Section 5. Pressure sensor Failure (see Section 5.4) -Microphone receptacle shorted.12) 3.16) -Unit used on weak signal person.16) -Unit used on weak signal person. Main PCB Failure (see Section 5.ABPM Repair and Service Manual Chapter 4: Guide To Possible Unit Component Failures Revision #1.37 Unit Performs Cycle But No Data Recorded/Lost Data The following list contains the possible component failures if the unit performs a measuring cycle (single or regular run mode) but indicates that no data was stored (failures are listed in the order in which they should be checked): 1.16) -Unit used on weak signal person. Main PCB Failure (see Section 5. Internal Pneumatics Failure (see Section 5. i. Main PCB Failure (see Section 5.1) 4.3) 3. External Pneumatics Failure (see Section 5. Main PCB Failure (see Section 5. Internal Microphone Circuitry Failure (see Section 5.12) 6.13) 5. disconnected 4. lithium battery not soldered to PCB 4.14) 4.35 Unit Displays Error Code 12 After Cycle The following list contains the possible component failures if the unit displays the error code 12 after completing a measuring cycle (single or regular run mode) which indicates that the blood pressure determined by the unit from the Korotkoff sounds measured during the cycle was out of the programmed range of measurement (failures are listed in the order in which they should be checked): 1. Microphone Failure (see Section 5.e.38 Unit Performs Measurement Cycle But Data Incorrect The following list contains the possible component failures if the unit performs a measuring cycle (single or regular run mode) but the data recorded was found to be incorrect when the patient’s blood pressure is checked with another method. Improper Operation/Programming (see Section 5. disconnected 4.

Main PCB Failure (see Section 5. Power Supply PCB Failure (see Section 5.e.16) 2. Keypad Failure (see Section 5.6) 3.1) 28 . Main PCB Failure (see Section 5.1) 4.43 Unit Does Not Respond To “Print Data” Command The following list contains the possible component failures if the unit displays the “Print Data” command but does not respond to any key presses while it is displayed (failures are listed in the order in which they should be checked): 1. Improper Operation/Programming (see Section 5.1) -Lithium battery weak. Improper Operation/Programming (see Section 5.0 4. Keypad Failure (see Section 5. the data is garbled or the data is not the data that was shown during the unit measuring cycles (failures are listed in the order in which they should be checked): 1. Main PCB Failure (see Section 5.16) 2.40 Unit Does Not Respond To “Display Data” Command The following list contains the possible component failures if the unit displays the “Display Data” command but does not respond to it when the unit buttons are pressed (failures are listed in the order in which they should be checked): 1.42 Unit Does Not Display “Print Data” Command The following list contains the possible component failures if the unit does not display the “Print Data” command after completing at least one measuring cycle (failures are listed in the order in which they should be checked): 1.1) 4. Improper Operation/Programming (see Section 5.2) 4. Improper Operation/Programming (see Section 5. Main PCB Failure (see Section 5.Chapter 4: Guide To Possible Unit Component Failures ABPM Repair and Service Manual Revision #1.16) 2. i. lithium battery not soldered to PCB 4. Main PCB Failure (see Section 5.39 Unit Does Not Display “Display Data” Command The following list contains the possible component failures if the unit does not display “Display Data” command after at least one measuring cycle (single or regular run mode) has been completed (failures are listed in the order in which they should be checked): 1.16) -No data stored 2. Improper Operation/Programming (see Section 5.6) 3.16) -No data stored 2.41 Data Displayed By Unit Is Incorrect/Lost Data The following list contains the possible component failures if the data displayed by the unit is incorrect.1) 4.

wrong PC port.11) 3. PC Serial Cable Failure (see Section 5. Main PCB Failure (see Section 5. Main PCB Failure (see Section 5.16) -Wrong cable.1) 4. Printer Serial Cable Failure (see Section 5. Improper Operation/Programming (see Section 5.46 PC Software Displays Unit Communication Error The following list contains the possible component failures if the ABPM PC Diskette Software displays a communication error with unit (failures are listed in the order in which they should be checked): 1.1) 29 . Unit Serial Port Receptacle Failure (see Section 5.16) -Wrong cable. wrong PC port.ABPM Repair and Service Manual Chapter 4: Guide To Possible Unit Component Failures Revision #1. printer not setup properly 2.16) -Wrong cable. PC not setup properly 2.47 Unit Parameters/Display Is Inconsistent With PC Software Display The following list contains the possible component failures if the unit programming parameters or data in the unit are different from the parameters written to the unit.7) 4.45 Data Printed Out By Unit Is Incorrect The following list contains the possible component failures if the data printed out by the unit is garbled or does not match the data displayed on the unit (failures are listed in the order in which they should be checked): 1.44 Unit Shows Data Being Printed But Printer Does Not Operate The following list contains the possible component failures if the unit displays “Printing Data” message but no data is printed by the connected printer (failures are listed in the order in which they should be checked): 1. Improper Operation/Programming (see Section 5. Unit Serial Port Receptacle Failure (see Section 5. Improper Operation/Programming (see Section 5. Main PCB Failure (see Section 5. Main PCB Failure (see Section 5. Unit Serial Port Receptacle Failure (see Section 5. PC Serial Cable Failure (see Section 5. or the data read from the unit by the ABPM PC Diskette Software is different from that stored in the unit (failures are listed in the order in which they should be checked): 1.7) 4. printer not setup properly 2. PC not setup properly 2.11) 3.10) 3.0 4.10) 3.7) 4.1) 4. wrong printer. Improper Operation/Programming (see Section 5.7) 4.1) 4. wrong printer. Printer Serial Cable Failure (see Section 5. Unit Serial Port Receptacle Failure (see Section 5.16) -Wrong cable.

Dump Valve Stuck (see Section 5. 11 .Dump Valve Stuck Open (see Section 5. 01 .Control Valve Fail Home and Dump Valve Stuck (see Section 5.17 & 18) 30 .Dump Valve Stuck Closed (see Section 5.Dump Valve Fail Closed (see Section 5. 05 . 14 .17 & 18) 15.17 & 18) 12. 07 .Control Valve Fail Home and Dump Valve Fail Closed (see Section 5.18) 3.17 & 18) 13.Control Valve Fail Home and Dump Valve Fail Open and Closed (see Section 5.18) 8. 03 . Fail Open and Closed (see Section 5.Dump Valve Fail Open (see Section 5. 02 .17 & 18) 11. Fail Open and Closed (see Section 5. 09 . 04 . 06 .18) 4. 1. 10 .17 & 18) 10.Chapter 4: Guide To Possible Unit Component Failures ABPM Repair and Service Manual Revision #1. 15 .48 Unit Displays “Valve Failure Code 01-15” The following list contains the definition of the valve failure code and the component that failed.Control Valve Fail Home and Dump Valve Stuck Open (see Section 5.Control Valve Fail Home and Dump Valve Stuck.18) 7.Control Valve Fail Home and Dump Valve Stuck Closed (see Section 5.Control Valve Fail Home and Dump Valve Fail Open (see Section 5.17) 9.Control Valve Fail Home (see Section 5.0 4.18) 6.17 & 18) 14. 12 .Dump Valve Stuck. 13 .18) 2.Dump Valve Fail Open and Closed (see Section 5. 08 .18) 5.