Data Sheet

Cisco IP Phone 8851

The Cisco® IP Phone 8851 is a business-class collaboration endpoint that combines
high-fidelity, reliable, secure, and scalable voice over IP communications with Cisco
Intelligent Proximity for telephony integration for personal mobile devices to support
small to large enterprise businesses.

With the Cisco IP Phone 8851, you can increase personal productivity through an engaging user experience that is
both powerful and easy-to-use. The IP Phone 8851 combines an attractive new ergonomic design with wideband
audio for crystal clear voice communications, “always -on” reliability, encrypted voice communications to enhance
security, and access to a comprehensive suite of unified communication features from Cisco on-premises and
hosted infrastructure platforms. It is also supported on third party hosted call control services .

In addition, Cisco Intelligent Proximity brings the worlds of desk and mobile together for you when you are using
your mobile device at the desk for your work. You can move the audio path over to the Cisco IP Phone 8851 during
active mobile calls to take advantage of its superior audio acoustics. An example would be to share a conve rsation
with a colleague who you want to listen in. This capability gives you greater flexibility and a superior user
experience when at your desk.

The IP Phone 8851 also comes standard with a USB port so you can charge your smartphone when at your desk,
and stay connected when away from your desk.

The Cisco IP Phone 8851 offers five programmable line keys. You can configure keys to support either multiple
directory numbers or calling features such as speed dial. You can also boost productivity by handling multiple calls
for each directory number using the multicall-per-line feature. Fixed-function keys give you one-touch access to
applications, messaging, directory, as well as often-used calling features such as hold/resume, transfer, and
conference. A five-way navigation cluster helps you transition through menus more easily. Backlit acoustic keys
provide flexibility for audio path selection and switching.

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Other key features of the phone follow:

● The Cisco IP Phone 8851 offers a 5-in. high-resolution (800 x 480) widescreen VGA backlit color display.
Localized language support, including right-to-left on-screen text, meets the needs of global users.
● The phone supports a built-in Gigabit Ethernet switch for your PC connection.
● Support for Cisco EnergyWise ™ technology makes the Cisco IP Phone 8851 more energy-efficient and
ecofriendly; the phone is qualified by the Energy Star organization.
● An optional wall-mount kit is orderable as a spare part for customers seeking this capability.
● Up to two optional IP Phone 8800 Key Expansion Modules with up to 72 additional line/feature keys are
● Two color options (charcoal and white) are available.

Features and Benefits
Table 1 lists features and benefits of the Cisco IP Phone 8851.

Table 1. Features and Benefits of Cisco IP Phone 8851

Features Benefits

Hardware Features

Ergonomic design ● The phone of f ers an easy -to-use interf ace and prov ides a traditional telephony -like user experience.

Graphical display ● The 800 × 480, 24-bit color, 5-in. WVGA display prov ides scrollable access to calling f eatures and text-based
XML applications.

Handset ● The handset is a standard wideband-capable audio handset (connects through an RJ-9 port).
● The standard coiled cord has a custom end f or concealed cable routing beneath the phone
(cord length is approximately 21 in. [55 cm] coiled and up to 72 in. (183 cm) extended).
● The handset is hearing aid-compatible (HAC) and meets Federal Communications Commission (FCC)
loudness requirements f or the Americans with Disabilities Act (ADA). Y ou can ac hiev e Section 508 loudness
requirements by using industry -standard inline handset amplif iers such as Walker Equipment W -10 or CE-100
amplif iers. The dial pad is also ADA-compliant.

Speaker phone ● A f ull-duplex speakerphone giv es y ou f lexibility in placing and receiv ing calls with hands f ree. For added
security , the audible dual tone multif requency (DTMF) tones are masked when the speakerphone mode is

Analog headset ● The analog headset jack is a standard wideband-capable RJ-9 audio port.

AUX port ● Y ou can use an auxiliary port to support electronic hookswitch control with a t hird-party headset connected
to it.

USB ● A side USB port enhances the usability of call handling by enabling wired or wireless headsets, as well as
prov ides up to 500-mA power output at 5V or 2.5W f or smartphone charging.

Ethernet switch ● An internal 2-port Cisco Ethernet switch allows f or a direct connection to a 10/100/1000BASE-T Ethernet
network (IEEE 802.3i/802.3u/802.3ab) through a RJ -45 interf ace with single LAN connectiv ity for both the
phone and a co-located PC.
● The sy stem administrator can designate separate VLANs (IEEE 802.1Q) f or the PC and phone, prov iding
improv ed security and reliability of v oice and data traf f ic.

Bluetooth ● Bluetooth 3.0 Enhanced Data Rate (EDR) Class 1 technology (up to 66-f t [20m] range) is supported.
● Hands-Free Prof ile (HFP) is supported f or untethered headset connections and v oice communications.
● Phone Book Access Prof ile (PBAP) is supported f or phone book object exchange between dev ices.

Keys ● The phone has the f ollowing key s:
◦ Line key s
◦ Sof t key s
◦ Back and release key s
◦ Four-way nav igation and select key s
◦ Hold/Resume, Transf er, and Conf erence key s
◦ Messaging, Application, and Directory key s
◦ Standard key pad

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Features Benefits
◦ Volume-control toggle key
◦ Speakerphone, headset, and mute key s
Backlit indicator ● The phone supports backlit indicators f or the audio path key s (handset, headset, and speakerphone), select
key , line key s, and message waiting.

Replaceable bezel ● The phone includes a black bezel; an optional silv er bezel is also orderable separately .

Dual-position foot stand ● The display is easy -to-v iew and the buttons and key s are easy -to-use. The two-position f oot stand supports
v iewing angles of 35 and 50 degrees; y ou can remov e the f oot stand f or wall mounting, with mounting holes
located on the base of the phone.

Wall-mountable ● Y ou can install the phone on a wall using an optional wall-mount kit.

Key expansion module ● The phone supports up to two KEMs to expand f rom 5- to 77-line buttons. Y ou hav e the conv enience of many
(KEM) speed dials or programmable f eatures, or the necessity of following the activ ity of many lines.

Physical security ● The phone is compatible with the Kensington Security Slot (K-Slot) antithef t sy stem.

Power Features

IEEE Power over Ethernet ● IEEE Power ov er Ethernet class 3. The phone is compatible with both IEEE 802.3af and 802.3at switch blades
(PoE) and supports both Cisco Discov ery Protocol and Link Lay er Discov ery Protocol - Power ov er Ethernet

Cisco IP Phone Power ● This optional power cube is used as an AC-to-DC (48V) power supply f or non-PoE deploy ments. Use of the
Cube 4 power cube 4 also requires the use of one of the corresponding AC country cords.

Call-Control Support

Cisco Unified ● 8.5.1 (Non-secured mode Only )
Communications Manager ● 8.6.2
● 9.1.2
● 10.5.2
● 11.0 and later

Cisco Unified ● 10.0 and later through f ast track
Communications Manager
Express (Unified CME)

Cisco Business Edition ● 8.6.2
6000 (BE 6000) ● 9.1.2
● 10.5.2
● 11.0 and later

Cisco Hosted Collaboration ● 8.6.2 and later (using supported UCM v ersions abov e)
Solution (HCS)

The Cisco IP Phone 8851 requires an Enhanced User Connect License (UCL) in order to connect to Cisco Unified
Communications Manager.

Product Specifications
Table 2 lists the features and specifications of the Cisco IP Phone 8851.

Table 2. Features and Specifications

Features Specifications

Audio codec support ● G.711 a-law and mu-law, G.722, G.729a, Internet Low Bitrate Codec (iLBC), and Internet Speech Audio
Codec (iSAC)

Key call features support ● + Dialing
● Abbrev iated dialing
● Adjustable ring tones and v olume lev els
● Adjustable display brightness
● Agent greeting
● Auto-answer
● Auto-detection of headset

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Features Specifications
● cBarge
● Busy Lamp Field (BLF)
● Busy Lamp Field (BLF) Pickup
● Busy Lamp Field (BLF) speed dial
● Callback
● Call f orward
● Call f orward notif ication
● Call f ilter
● Call history lists
● Call park
● Call pickup
● Call timer
● Call waiting

● Call chaperone
● Caller ID
● Corporate directory
● Conf erence, including traditional Join f eature
● Cross Cluster Extension Mobility (EMCC)
● Direct transf er
● Extension mobility
● Fast-dial serv ice
● Forced access codes and client matter codes
● Group call pickup
● Hold
● Intercom
● Immediate div ert
● Malicious-caller ID
● Message-waiting indicator (MWI)
● Meet-me conf erence
● Mobility
● Music on hold (MoH)
● Mute
● Network prof iles (automatic)
● On- and of f -network distinctiv e ringing
● Personal directory
● PickUp
● Predialing bef ore sending
● Priv acy
● Priv ate Line Automated Ringdown (PLAR)
● Redial
● Ring tone per line appearance
● Serv ice Unif orm Resource Locator (URL)
● Shared line
● Silent monitoring and recording
● Speed dial
● Time and date display
● Transf er
● Unif orm Resource Identif ier (URI) dialing
● Visual v oice mail
● Voice mail
● Whisper coaching

Electronic hookswitch ● Y ou can control the hookswitch electronically with a third-party headset connected to either the USB port or
auxiliary port, or directly paired with the phone through bluetooth.

Cisco Intelligent Proximity ● Audio path mov ing sends audio through the IP Phone 8851 f or a mobile dev ice-connected call.
● Call history sy nchronization allows y ou to v iew placed and missed calls of y our mobile dev ice f rom the
IP Phone 8851.

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Features Specifications
● Contact sy nchronization allows y ou to sy nchronize the contact objects f rom y our mobile dev ice to y our
IP Phone 8851.

Quality-of-service (QoS) ● The phone supports Cisco Discov ery Protocol and 802.1Q/p standards, and can be conf igured with an 801.1Q
options VLAN header containing the VLAN ID ov errides conf igured by the Admin VLAN ID.

Network features ● Session Initiation Protocol (SIP) f or signaling
● Session Description Protocol (SDP)
● IPv 4 and IPv 6
● User Datagram Protocol (UDP) (used only f or Real-Time Transport Protocol [RTP] streams)
● Dy namic Host Conf iguration Protocol (DHCP) client or static conf iguration
● Gratuitous Address Resolution Protocol (GARP)
● Domain Name Sy stem (DNS)
● Triv ial File Transf er Protocol (TFTP)
● Secure Hy pertext Transf er Protocol (HTTPS)
● Real-Time Transport Protocol (RTP)
● Real-Time Control Protocol (RTCP)
● Cisco Peer-to-Peer Distribution Protocol (PPDP)
● Cisco Discov ery Protocol
● LLDP (including LLDP-MED)
● Switch speed auto-negotiation

Security features ● Secure boot
● Secure credential storage
● Dev ice authentication
● Conf iguration f ile authentication and encry ption
● Image authentication
● Random bit generation
● Hardware cry ptographic acceleration
● Certif icate Authority Proxy Function (CAPF)
● Manuf acturer-Installed Certif icates (MIC)
● Locally Signif icant Certif icates (LSC)
● Ethernet 802.1x supplicant options: Extensible Authentication Protocol-Flexible Authentication v ia Secure
Tunneling (EAP-FAST) and Extensible Authentication Protocol-Transport Lay er Security (EAP-TLS)
● Signaling authentication and encry ption using TLS
● Media authentication and encry ption using SRTP
● HTTPS f or client and serv er
● Secure Shell (SSH) Protocol serv er
● Secure Sockets Later (SSL)-based VPN client

Physical dimensions ● 9.02 x 10.13 x 1.57 in. (229.1 x 257.34 x 40 mm) (excluding f oot stand)
(H × W × D)

Weight (with handset) ● 2.62 lb (1.19 kg)

Phone-casing composition ● Poly carbonate acry lonitrile butadiene sty rene (ABS) textured plastic; Cosmetic class A

Operational temperature ● 32 to 104°F (0 to 40°C)

Nonoperational ● 14 to 140°F (-10 to 60°C)
temperature shock

Humidity ● Operating 10 to 90%, noncondensing
● Non-operating 10 to 95%, noncondensing

Language support ● Arabic (Arabic Area)
● Bulgarian (Bulgaria)
● Catalan (Spain)
● Chinese (China)
● Chinese (Hong Kong)
● Chinese (Taiwan)
● Croatian (Croatia)
● Czech (Czech Republic)
● Danish (Denmark)

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Features Specifications
● Dutch (Netherlands)

● English (United Kingdom)
● Estonian (Estonia)
● French (France)
● French (Canada)
● Finnish (Finland)
● German (Germany )
● Greek (Greece)
● Hebrew (Israel)
● Hungarian (Hungary )
● Italian (Italy )
● Japanese (Japan)
● Latv ian (Latv ia)
● Lithuanian (Lithuania)
● Korean (Korea Republic)
● Norwegian (Norway )
● Polish (Poland)
● Portuguese (Portugal)
● Portuguese (Brazil)
● Romanian (Romania)
● Russian (Russian Federation)
● Spanish (Columbia)
● Spanish (Spain)
● Slov ak (Slov akia)
● Swedish (Sweden)
● Serbian (Republic of Serbia)
● Serbian (Republic of Montenegro)
● Slov enian (Slov enia)
● Thai (Thailand)
● Turkish (Turkey )

Certification and ● Regulatory compliance
◦ CE Markings per directiv es 2004/108/EC and 2006/95/EC
● Saf ety
◦ UL 60950 Second Edition
◦ CAN/CSA-C22.2 No. 60950 Second Edition
◦ EN 60950 Second Edition (including A11 & A12)
◦ IEC 60950 Second Edition (including A11 & A12)
◦ AS/NZS 60950
◦ GB4943
● EMC - Emissions
◦ 47CFR Part 15 (CFR 47) Class B
◦ AS/NZS CISPR22 Class B
◦ CISPR22: 2005 w/Amendment 1: 2005 Class B
◦ EN55022: 2006 w/Amendment 1: 2007 Class B
◦ ICES003 Class B
◦ VCCI Class B
◦ EN61000-3-2
◦ EN61000-3-3
◦ KN22 Class B
● EMC - Immunity
◦ EN55024
◦ EN60601-1-2
◦ KN24
◦ Armadillo Light

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Features Specifications
● Telecom
◦ FCC Part 68 HAC
◦ CS-03-HAC
◦ AS/ACIF S004
◦ AS/ACIF S040
◦ NZ PTC 220
◦ Industry Standards: TIA 810 and TIA 920
◦ Industry Standards: IEEE 802.3 Ethernet, IEEE 802.3af and 802.3at
◦ Korea (RRA Public Notif ication 2010-36, Nov 01, 2010)
◦ Korea (RRA Announce 2011-2, Feb 28, 2011)
● Radio
◦ FCC Part 2.1093 (BT RF Exposure TR)
◦ RSS-102 (BT RF Exposure TR)
◦ RSS-210
◦ EN 300.328
◦ EN50385 (BT RF Exposure TR)
◦ EN 301-489-1
◦ EN 301-489-17
◦ NCC LP0002
◦ Korea (RRL No. 2006-128, RRL No. 2006-129)
◦ Japan Bluetooth GFSK/EDR

Product Specifications
Table 3 gives ordering information for the phone and its accessories.

Table 3. Ordering Information

Product Number Description

CP-8851-K9= ● Cisco IP Phone 8851, Charcoal

CP-8851-W-K9= ● Cisco IP Phone 8851, White

CP-DX-HS= ● Spare Handset f or Cisco IP Phone 7800, 8800, DX600 Series , Charcoal

CP-DX-CORD= ● Spare Handset Cord f or Cisco IP Phone 8800, DX600 Series , Charcoal

CP-DX-W-HS= ● Spare Handset f or Cisco IP Phone 7800, 8800, DX600 Series, White

CP-DX-W-CORD= ● Spare Handset Cord f or Cisco IP Phone 8800, DX600 Series, White

CP-BEKEM= ● Key Expansion Module f or Cisco IP Phone 8800 Series

CP-BEKEM-W= ● Key Expansion Module f or Cisco IP Phone 8800 Series, White

CP-8800-WMK= ● Spare Wallmount Kit f or Cisco IP Phone 8800 Series

CP-8800-BEKEM-WMK= ● Spare Wallmount Kit f or Cisco IP Phone 8800 Series with single KEM

CP-8800-FS= ● Spare Foot stand f or Cisco IP Phone 8800 Series

CP-8800-B-BEZEL= ● Spare Black Bezel f or Cisco IP Phone 8800 Series

CP-8800-S-BEZEL= ● Spare Silv er Bezel f or Cisco IP Phone 8800 Series

CP-PWR-CUBE-4 ● Cisco Power Cube 4

CP-PWR-CORD-AP= ● Power Cord Asia Pacif ic

CP-PWR-CORD-AR= ● Power Cord Argentina

CP-PWR-CORD-AU= ● Power Cord Australia

CP-PWR-CORD-BZ= ● Power cord f or Brazil

CP-PWR-CORD-CE= ● Power Cord European

CP-PWR-CORD-CN= ● Power Cord China

CP-PWR-CORD-JP= ● Power Cord Japan

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Product Number Description

CP-PWR-CORD-NA= ● Power Cord North America

CP-PWR-CORD-SW= ● Power Cord Switzerland

CP-PWR-CORD-UK= ● Power Cord United Kingdom

The Cisco IP Phone 8851 phones are covered by a Cisco standard 1-year replacement warranty.

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More Information
For additional details about the Cisco IP Phone 8800 Series, go to

Printed in USA C78-731667-07 11/15

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