WorkCentre 7220/7225

Service Documentation
November 9, 2012
ECAT Version

WorkCentre 7220/7225 Service Documentation CAUTION
This equipment generates, uses and can radiate radio frequency energy, and if not installed
Service Documentation and used in accordance with the instructions documentation, may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A comput-
WorkCentre 7220/7225 Service Documentation ing device pursuant to subpart B of part 15 of FCC rules, which are designed to provide rea-
sonable protection against such interference when operated in a commercial environment.
705Pxxxxx Operation of this equipment in a residential area is likely to cause interference in which case
the user, at his own expense, will be required to correct the interference.
ECAT Issue

November 9, 2012

***Xerox Private Data***

All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product-trained service per-
sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or mod-
ules, components, or parts of such equipment may affect whether Xerox is responsible to fix
machine defects under the warranty offered by Xerox with respect to such equipment. You
should consult the applicable warranty for its terms regarding customer or third-party provided
service.

If the customer services such equipment, modules, components or parts thereof, the customer
releases Xerox from any and all liability for the customer actions, and the customer agrees to
indemnify, defend and hold xerox harmless from any third party claims which arise directly or
indirectly for such service.

While Xerox has tried to make the documentation accurate, Xerox will have no liability arising
out of any inaccuracies or omissions. Changes are periodically made to this document.
Changes, technical inaccuracies, and typographical errors will be corrected in subsequent edi-
tions.

Prepared by Content Development & Language Services – North America

800 Phillips Road, Building 218-01A

Webster, New York 14580

ISO9001 and ISO27001 Certified

©2012 Xerox Corporation. All rights reserved. Xerox®, and Xerox and Design® are trade-
marks of Xerox Corporation in the United States and/or other countries.

Changes are periodically made to this document. Changes, technical inaccuracies, and typo-
graphic errors will be corrected in subsequent editions.

ECAT Issue November 9, 2012 Front Matter
WorkCentre 7220/7225 Service Documentation 1

Introduction
About this Manual ........................................................................................................... iii
Organization.................................................................................................................... iii
How to Use this Documentation...................................................................................... iv
Symbology and Nomenclature ........................................................................................ v
Translated Warnings ....................................................................................................... x

ECAT Issue November 9, 2012 Introduction
WorkCentre 7220/7225 Service Documentation i

About this Manual Organization
This Service Manual is part of the multinational documentation system for this copier/printers. The titles of the sections and a description of the information contained in each section are
The Service Documentation is used in order to diagnose machine malfunctions, adjust compo- contained in the following paragraphs:
nents and has information which is used to maintain the product in superior operating condi-
tion. It is the controlling publication for a service call. Information on its use is found in the Section 1: Service Call Procedures
Introduction of the Service Documentation. This section contains procedures that determine what actions are to be taken during a service
call on the machine and in what sequence they are to be completed. This is the entry level for
This manual contains information that applies to NASG (XC) and ESG (XE) copiers. all service calls.

Service Manual Revision Section 2: Status Indicator RAPs
The Service Manual will be updated as the machine changes or as problem areas are identi-
This section contains the diagnostic aids for troubleshooting the Fault Code and non-Fault
fied.
Code related faults (with the exception of image quality problems).

Section 3: Image Quality
This section contains the diagnostic aids for troubleshooting any image quality problems, as
well as image quality specifications and image defect samples.

Section 4: Repairs/Adjustments
This section contains all the Adjustments and Repair procedures.

Repairs
Repairs include procedures for removal and replacement of parts which have the following
special conditions:
When there is a personnel or machine safety issue.
When removal or replacement cannot be determined from the exploded view of the
Parts List.
When there is a cleaning or a lubricating activity associated with the procedure.
When the part requires an adjustment after replacement.
When a special tool is required for removal or replacement.
Use the repair procedures for the correct order of removal and replacement, for warnings, cau-
tions, and notes.

Adjustments
Adjustments include procedures for adjusting the parts that must be within specification for the
correct operation of the system.

Use the adjustment procedures for the correct sequence of operation for specifications, warn-
ings, cautions and notes.

Section 5: Parts Lists
This section contains the Copier/Printer Parts List.

Section 6: General Procedures/Information
This section contains General Procedures, Diagnostic Programs, and Copier/Printer Informa-
tion.

ECAT Issue November 9, 2012 Introduction
WorkCentre 7220/7225 Service Documentation iii

Section 7: Wiring Data How to Use this Documentation
This section contains drawings, lists of plug/jack locations, and diagrams of the power distribu- The Service Call Procedures in Section 1 describe the sequence of activities used during the
tion wire networks in the machine. Block Schematic Diagrams are found in pdf format in the service call. The call must be entered using these procedures.
SGS.
Use of the Block Schematic Diagrams
Block Schematic Diagrams (BSDs) are included in Section 7 (Wiring Data) of the SGS. The
BSDs show the functional relationship of the electrical circuitry to any mechanical, or non-
mechanical, inputs or outputs throughout the machine. Inputs and outputs such as motor drive,
mechanical linkages, operator actions, and air flow are shown. The BSDs will provide an over-
all view of how the entire subsystem works.

It should be noted that the BSDs no longer contain an Input Power Block referring to Chain 1. It
will be necessary to refer to the Wirenets in order to trace a wire back to its source.

Introduction November 9, 2012 ECAT Issue
iv WorkCentre 7220/7225 Service Documentation

Symbology and Nomenclature Machine Safety Icons
The following reference symbols are used throughout the documentation. The following safety icons are displayed on the machine:

Warnings, Cautions, and Notes
Warnings, Cautions, and Notes will be found throughout the Service Documentation. The
words WARNING or CAUTION may be listed on an illustration when the specific component
associated with the potential hazard is pointed out; however, the message of the WARNING or
CAUTION is always located in the text. Their definitions are as follows:

WARNING
Do not perform repair activities with the power on or electrical power supplied to the
machine. The machine could activate and cause serious personal injury when the power
is on or electrical power is supplied.
DANGER: Ne pas effectuer de dépannage avec le contact principal activé ou avec l'ali-
mentation électrique appliquée à la machine: celle-ci pourrait démarrer et causer de
graves blessures.
AVVERTENZA: Non effettuare alcuna riparazione con la macchina accesa o con l'ali-
mentazione elettrica inserita. La macchina potrebbe avviarsi all'improvviso e causare
gravi ferite.
VORSICHT: Es dürfen keine Reparaturarbeiten durchgeführt werden, solange das Gerät
eingeschalten oder mit der Stromquelle verbunden ist. Das Gerät kann u.U in den Aktiv-
Zustand übergehen und somit erhebliche körperliche Schäden verursachen.
AVISO: No realice reparaciones con la máquina encendida o conectada a la corriente. La
máquina podría activarse y ocasionar daños personales graves.
CAUTION
A Caution is used whenever an operating or maintenance procedure, a practice, condition, or
statement, if not strictly observed, could result in damage to the equipment.

NOTE: A Note is used whenever it is necessary to highlight an operating or maintenance pro-
cedure, practice, condition, or statement.

ECAT Issue November 9, 2012 Introduction
WorkCentre 7220/7225 Service Documentation v

WARNING
Use extreme care when replacing the Raster Output Scanner (ROS) or touching the high
voltage lead. Discharge the laser assembly by touching the high voltage lead to the
machine frame. The ROS utilizes a laser assembly that stores a high voltage charge
after the power has been removed and represents a shock hazard that could cause seri-
ous personal injury if not discharged. Figure 1 Laser Hazard Symbol
DANGER: Faire très attention lors du changement du générateur de balayage (ROS) ou
lors de la manipulation du câble de haute tension. Décharger le système laser en Laser Hazard Statement
touchant le câble HT au bâti machine: le ROS utilise un système laser qui retient une
haute tension après la coupure de l'alimentation, représentant un risque de choc et de DANGER INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE TO
graves blessures. BEAM.
AVVERTENZA: Fare estrema attenzione nel sostituire il Raster Output Scanner (ROS) o
nel toccare il cavo di alta tensione. Scaricare il complessivo laser collegando il cavo di CAUTION
alta tensione col telaio della macchina. Il ROS utilizza un complessivo laser che ritiene The use of controls or adjustments other than those specified in the Laser Safety Training Pro-
una carica di alta tensione dopo il taglio dell'alimentazione con conseguente grave peri- gram may result in an exposure to dangerous laser radiation.
colo di scossa elettrica e serie ferite. For additional information, review the Laser Safety Training program.
VORSICHT: Beim Ersetzen der Lasereinheit (ROS) und beim Umgang mit Hochspan-
nungsleitern ist äußerste Vorsicht geboten. Die Lasereinheit muss durch Berühren des An arrow points to the location to install, to gain access to, or to release an object.
Hochspannungsleiters mit dem Gehäuse des Geräts entladen werden. Nach Betrieb der
Lasereinheit (ROS) bleibt immer eine Hochspannungsladung zurück, welche ein hohes
Elektroschockrisiko darstellt. Äußerste Vorsicht ist geboten.
AVISO: Use extrema precaución para sustituir el Escáner de salida ráster (ROS) o tocar
el cable de alto voltaje. Descargue el sistema láser tocando el cable de alto voltaje del
bastidor de la máquina. El ROS utiliza un sistema láser que retiene carga de alto voltaje
después de interrumpir la alimentación de energía y representa un grave peligro que
puede ocasionar daños personales graves si no se descarga. Figure 2 Customer Access Label
WARNING
This symbol indicates that a surface can be hot. Use caution when reaching in the machine to
Do not defeat or electrically bypass the ROS Safety Interlock Switch for any reason. The
avoid touching the hot surfaces.
ROS emits an undetectable laser beam that could cause serious permanent damage to
the eyes if directly viewed or viewed from a surface that may have reflected the laser
beam.
DANGER: Ne pas shunter le contact de sécurité du ROS, quelle que soit la raison. Le
ROS émet un rayon laser indétectable qui peut causer de graves blessures perma-
nentes aux yeux s'il est regardé directement ou par le biais d'une surface qui le réflé-
chit.
AVVERTENZA: Non ostacolare o bypassare elettronicamente l'interruttore blocco di Figure 3 Heated Surface Label
sicurezza ROS per nessun motivo. Il ROS emette un raggio laser invisibile che può
causare gravi ferite permanenti agli occhi se viene guardato direttamente o attraverso Danger label indicates where electrical currents exist when the machine is closed and operat-
una superficie riflettente. ing. Use caution when reaching in the machine.
VORSICHT: Den ROS (Rasterausgabescanner)-Sicherheitssperrschalter auf keinen Fall
vernichten oder elektronisch umgehen. Der ROS sondert einen nicht feststellbaren
Laserstrahl ab, der irreparable Augenschäden verursachen kann, wenn direkt oder über
eine Spiegelfläche hineingesehen wird.
AVISO: No intente modificar o desviar electrónicamente el interruptor de seguridad por
ningún motivo. El ROS emite un rayo láser que no se puede detectar, que podría puede
causar grave daño permanente a los ojos si se lo mira directamente o desde una super-
ficie que refleja el rayo láser.
Figure 4 Shock Hazard Label

Introduction November 9, 2012 ECAT Issue
vi WorkCentre 7220/7225 Service Documentation

These symbols indicate components that may be damaged by Electrostatic Discharge (ESD). Electrostatic Discharge (ESD) Field Service Kit
The purpose of the ESD Protection Program is to preserve the inherent reliability and quality of
electronic components that are handled by the Field Service Personnel. This program is being
implemented now as a direct result of advances in microcircuitry technology, as well as a new
acknowledgment of the magnitude of the ESD problem in the electronics industry today.

This program will reduce Field Service costs that are charged to PWB failures. Ninety percent
of all PWB failures that are ESD related do not occur immediately. Using the ESD Field Service
Kit will eliminate these delayed failures and intermittent problems caused by ESD. This will
Figure 5 ESD warning Label improve product reliability and reduce callbacks.

The ESD Field Service Kit should be used whenever Printed Wiring Boards or ESD sensitive
components are being handled. This includes activities like replacing or reseating of circuit
boards or connectors. The kit should also be used in order to prevent additional damage when
circuit boards are returned for repair.

The instructions for using the ESD Field Service Kit can be found in ESD Field Service Kit
Usage in the General Procedures section of the Service Documentation.

Illustration Symbols
Figure 6 shows symbols and conventions that are commonly used in illustrations.

ECAT Issue November 9, 2012 Introduction
WorkCentre 7220/7225 Service Documentation vii

Figure 6 Illustration Symbols

Introduction November 9, 2012 ECAT Issue
viii WorkCentre 7220/7225 Service Documentation

Signal Nomenclature DC Voltage Measurements in RAPs
Refer to Figure 7 for an example of Signal Nomenclature used in Circuit Diagrams and BSDs. The RAPs have been designed so that when it is required to use the DMM to measure a DC
voltage, the first test point listed is the location for the red (+) meter lead and the second test
point is the location for the black meter lead. For example, the following statement may be
found in a RAP:

There is +5 VDC from TP7 to TP68.

In this example, the red meter lead would be placed on TP7 and the black meter lead on TP68.

Other examples of a statement found in a RAP might be:

• There is -15 VDC from TP21 to TP33.
• -15 VDC is measured between TP21 and TP33.
• In these examples, the red meter lead would be placed on TP21 and the black meter lead
would be placed on TP33.
• If a second test point is not given, it is assumed that the black meter lead may be attached
to the copier frame.

Figure 7 Signal Nomenclature

Voltage Measurement and Specifications
Measurements of DC voltage must be made with reference to the specified DC Common,
unless some other point is referenced in a diagnostic procedure. All measurements of AC volt-
age should be made with respect to the adjacent return or ACN wire.

Table 1 Voltage Measurement and Specifications
VOLTAGE SPECIFICATION
INPUT POWER 220 V 198 VAC TO 242 VAC
INPUT POWER 100 V 90 VAC TO 135 VAC
INPUT POWER 120 V 90 VAC TO 135 VAC
+5 VDC +4.75 VDC TO +5.25 VDC
+24 VDC +23.37 VDC TO +27.06 VDC

Logic Voltage Levels
Measurements of logic levels must be made with reference to the specified DC Common,
unless some other point is referenced in a diagnostic procedure.

Table 2 Logic Levels
VOLTAGE H/L SPECIFICATIONS
+5 VDC H= +3.00 TO +5.25 VDC
L= 0.0 TO 0.8 VDC
+24 VDC H= +23.37 TO +27.06 VDC
L= 0.0 TO 0.8 VDC

ECAT Issue November 9, 2012 Introduction
WorkCentre 7220/7225 Service Documentation ix

Translated Warnings
Translated Warnings are located at point of need in the Service Documentation.

Introduction November 9, 2012 ECAT Issue
x WorkCentre 7220/7225 Service Documentation

1 Service Call Procedures
Service Call Procedures.................................................................................................. 1-3
Initial Actions ................................................................................................................... 1-3
Call Flow ......................................................................................................................... 1-4
Detailed Maintenance Activities (HFSI)........................................................................... 1-6
Cleaning Procedures....................................................................................................... 1-7
Final Actions.................................................................................................................... 1-7

ECAT Issue November 9, 2012 Service Call Procedures
WorkCentre 7220/7225 Service Documentation 1-1

Service Call Procedures Initial Actions
Service Strategy Purpose
The service strategy for the WorkCentre Copier/Printers is to perform any High Frequency Ser- The purpose of the Initial Action section of the Service Call Procedures is to determine the rea-
vice Item (HFSI) actions before attempting to repair any problems. Some problems will be cor- son for the service call and to identify and organize the actions which must be performed.
rected by this strategy without the need to diagnose them. The Repair Analysis Procedures
(RAPs) will be used for any remaining problems. Procedure
1. Gather the information about the service call and the condition of the copier/printer.
Problems that occur in the Basic Printer mode will be repaired before problems that occur
a. Question the operator(s). Ask the customer if the problems are related to Xerox
when using the accessories.
Secure Access. Ask about the location of most recent paper jams. Ask about the
image quality and the copier/printer performance in general, including any unusual
Image Quality problems should be repaired after all other problems are repaired.
sounds or other indications.
Service Call Procedures b. After informing the customer, disconnect the machine from the customer’s network.
c. Check that the power cords are in good condition, correctly plugged in the power
The Service Call Procedures are a guide for performing any service on this machine. The
source, and free from any defects that would be a safety hazard. Repair or replace
procedures are designed to be used with the Service Manual. Perform each step in order.
the power cords as required. Check that the circuit breakers are not tripped.
Initial Actions d. If the problem is Cover or Interlock related, or if there are frequent Machine Status
The Initial Actions gather information about the condition of the machine and the problem that Messages that cannot be reset by performing the required action go the Unresetta-
ble Machine Status Messages RAP.
caused the service call.
e. If the problem is completely blank output in all modes of operation go the Output is
Call Flow Blank in All Modes RAP.
Call Flow summarizes the sequence of the Service Call Procedures. f. If the machine appears to be inoperative, go to Call Flow and repair the problem.
Then continue below.
Detailed Maintenance Activities g. Inspect any rejected copies. Inquire as to, or otherwise determine, the paper quality
This section provides the information needed to perform the Detailed Maintenance Activities and weight. The specified papers for optimum image quality with this machine are 24
(HFSI) High Frequency Service Item (HFSI) actions. lb. Xerox Color Xpressions Plus (XC) or 90 gsm Colortech + (XE). Look for any dam-
age to the copies, oil marks, image quality defects, or other indications of a problem.
Cleaning Procedures h. Record the billing meter readings. The meters are diplayed on the UI by pressing:
The cleaning procedures list what needs to be cleaned at each service call. Machine Status Button, Billing Information Tab.
i. Enter Service Rep. Mode (UI Diagnostic (CSE) Mode).
Final Actions
NOTE: If a fault occurs while performing a diagnostics procedure, go to that fault
The Final Actions will test the copier/printer and return it to the customer. Administrative activi-
code RAP and repair the fault. Return to Diagnostics and continue with the dC pro-
ties are also performed in the Final Actions. cedure that you were performing.

j. Using the usage information gathered in step g, determine what HSFI action may
required based on the customer output volume. Refer to the Detailed Maintenance
Activities (HFSI) section for the detailed HSFI information. Record any items that
may require action.
k. Access UI Diagnostics (UI Diagnostic (CSE) Mode). Select the Service Info tab and
use dC120 Fault Counters and dC122 Fault History to display fault information.
Classify this information into categories and record the appropriate fault codes:
Information that is related to the problem that caused the service call.
Information that is related to secondary problems.
Information that does not require action, such as a single occurrence of a prob-
lem.
l. Check the Service Log for any recent activities that are related to the problem that
caused the service call or any secondary problem.

ECAT Issue November 9, 2012 Service Call Procedures
WorkCentre 7220/7225 Service Documentation 1-3 Service Call Procedures, Initial Actions

2. Perform any required HSFI activities identified above. Refer to Detailed Maintenance Call Flow
Activities (HFSI).
3. Exit diagnostics. Try to duplicate the problem by running the same jobs that the customer This procedure should be performed at every service call.
was running.
4. Go to Call Flow. Initial Actions
• Ask the operator about the problem. If the problem appears to be related to operator error,
or an attempt to perform a job outside of the machine specifications, assist the customer
in learning the correct procedure.

NOTE: IIf the problem is Cover or Interlock related, or if there are frequent Machine Sta-
tus Messages that cannot be reset by performing the required action go the Unresettable
Machine Status Messages RAP.
If the problem is completely blank output in all modes of operation go the Output is Blank
in All Modes RAP.

Procedure
NOTE: If customers cannot access machine functions because Xerox Secure Access is not
functioning properly go to the OF 13-1 RAP to repair the problem, then return here and con-
tinue.
If customers cannot access machine functions because the Common Access Card featureis
not functioning properly go to GP 21 to determine the problem, then return here and continue.
If a message such as ‘Reinsert an improperly seated consumable” or “Replace any with error”
is displayed on the UI, go to the Toner CRUM Mismatch RAP.

Switch on the Main Power. The machine comes to a Ready condition.
Y N
Go to the Machine Not Ready.

The reported problem occurs in Print Mode only.
Y N
Place the Color Test Pattern on the Document Glass. Make a copy from each paper tray.
The Copier/Printer can copy from all trays.
Y N
Access UI Diagnostics (UI Diagnostic (CSE) Mode). Select the Service Info tab and
use dC120 Fault Counters and dC122 Fault History to display fault information. A
fault code related to the problem is displayed.
Y N
The problem is related to a specific paper tray (for example, erroneous
“Tray X out of Paper” message).
Y N
For intermittent problems, Go to GP 23.

Access UI Diagnostics (UI Diagnostic (CSE) Mode). Select the Daignostics tab
Use dC612 Print Test Patterns and Print Test Pattern 1 from the suspect tray.
When a fault is declared, go to the RAP for that fault code.

Go to the RAP for the displayed fault.

Place two originals into the DADF and program a duplex job. The Copier/Printer can
copy from the DADF.

A
Service Call Procedures November 9, 2012 ECAT Issue
Call Flow 1-4 WorkCentre 7220/7225 Service Documentation

A B
Y N • reload system software
Access UI Diagnostics (UI Diagnostic (CSE) Mode). Select the Service Info tab and • replace the Hard Drive (PL 35.2).
use dC120 Fault Counters and dC122 Fault History to display fault information. A • replace the SBC PWB (PL 35.2).
fault code related to the problem is displayed.
Y N The problem is in the customer network or the setup. Check the following:
Check the DADF Document Sensors for debris or damage. Check the mechan-
• Ensure that the Static IP/DHCP setting matches the customer’s network
ical drives and Feed Rolls for contamination, wear, damage, or binding.
• Verify that the IOT IP address is correct.
Go to the RAP for the displayed fault code. • When resolved, go to Final Actions.

Check the image quality in the Basic Copier Mode:
• Select a tray that is loaded with 11 X 17 or A3 paper.
• Select the following parameters (Table 1):

Table 1 Basic Copier Mode Settings
Tab Item Name Sub-Item Name Setting
Copy Output Color - Auto Detect
Copy Reduce/Enlarge - Auto
Image Quality Original Type Content Type Photo and Text
Image Quality Original Type How Original was Printed
Produced
Image Quality Color Presets - Off
Image Quality Image Options Lighten/Darken Normal
Image Quality Image Options Sharpness Normal
Image Quality Image Options Saturation Normal
Image Quality Color Balance - Normal
Image Quality Image Enhancement Background Suppression Off
Image Quality Image Enhancement Contrast: Manual Normal
Contrast
Layout Adjustment Image Shift - Off

• Run four copies of the Color Test Pattern.
The Image Quality of the copies produced is acceptable.
Y N
Go to the Image Quality Entry RAP.

Go to Final Actions.

The problem occurs in all print jobs.
Y N
If the problem is specific to a single application or group of applications, ensure that cur-
rent drivers are loaded. If the problem persists, escalate the call to the Customer Support
Center.

Go to GP 7 Network Printing Simulation and send a print job. An acceptable print is pro-
duced.
Y N
• verify machine settings
B
ECAT Issue November 9, 2012 Service Call Procedures
WorkCentre 7220/7225 Service Documentation 1-5 Call Flow, Detailed Maintenance Activities (HFSI)

Detailed Maintenance Activities (HFSI) NOTE: TBD - verify this for Javelin - need SME input - Several service Iiems in Table 1 are
Customer Replaceable Units (CRUs). Counters are reset automatically upon installation.
Procedure
4. Perform the Service Actions in Table 1 for any High Frequency Service Item (HFSI)
1. Clean the ADC Sensor and ROS window on every call.
counters that are over threshold or approaching the threshold. Using the customer's out-
2. Enter Service Rep. Mode (UI Diagnostic (CSE) Mode).
put volume numbers (high, medium, or low volume), evaluate which HFSI actions should
3. Use dC135 HFSI Counters and the usage information gathered in Initial Actions to deter- be performed now to avoid an additional service call in the near future.
mine which HFSI items require replacement. 5. Refer to Cleaning Procedures for detailed cleaning instructions.
6. After servicing an HFSI, enter UI Diagnostic (CSE) Mode and select either the Service
Info or the Maintenance tab, then select dC135.
7. Select the appropriate item(s) from the table and press the Reset Counter button. Follow
the directions in the window to reset the counters.
8. Threshold values can be changed if required by selecting the Edit Life button and enter-
ing the new count.

Table 1 TBD items need input from SME High Frequency Service Items
Name Service Action to be performed Threshold
Second Bias Transfer Roller Replace the 2nd BTR Unit (2nd BTR CRU) (PL 6.1). 200KPV
(calculated value - A4L = 1 count/sheet, 8.5x11 =.96 counts/sheet, 11x17 =
1.93 counts/sheet, A3 = 2 counts/sheet, etc.)
Fuser Replace the Fuser (Fuser CRU) (PL 7.1) 100KPV
(calculated value - A4L = 1 count/sheet, 8.5x11 =.96 counts/sheet, 11x17 =
1.93 counts/sheet, A3 = 2 counts/sheet, etc.)
Tray 1 Feed Roll Replace the Feed, Nudger, and Retard Rolls (PL 9.5). 300K sheets fed
Tray 2 Feed Roll Replace the Feed, Nudger, and Retard Rolls (PL 9.5). 300K sheets fed
Tray 3 Feed Roll Replace the Feed, Nudger, and Retard Rolls (PL 10.5). 300K sheets fed
Tray 4 Feed Roll Replace the Feed, Nudger, and Retard Rolls (PL 10.5). 300K sheets fed
MSI Feed Roll Replace the Feed, Nudger, and Retard Rolls (PL 13.2). 50K sheets fed
IBT Belt Assembly Replace the IBT Assembly (Transfer Belt CRU) (PL 6.2). 200KPV
(calculated value - A4L = 1 count/sheet, 8.5x11 =.96 counts/sheet, 11x17 =
1.93 counts/sheet, A3 = 2 counts/sheet, etc.)
Fuser Filter TBD - this item is not listed in PL TBD KPV These parameters must be redone when (if) if the part information is
supplied
(calculated value - A4L = 1 count/sheet, 8.5x11 =.96 counts/sheet, 11x17 =
1.93 counts/sheet, A3 = 2 counts/sheet, etc.)
DADF Feed Count Replace the Feed, Nudger Rolls (PL 51.12) and the Retard Roll (PL 51.14). 200K sheets fed
TBD - This item is not listed in the HFSI table in the machine. Either remove
or update information
Lamp On Time Replace the LED Lamp PWB (PL 1.4) Lamp life: 2000 hours.Count increment = 1 sec.Max count value = 7200K sec.
TBD - This item is not listed in the HFSI table in the machine. Either remove or moreCounts all on operations (e.g. AGOC, lamp testing)
or update information
Lamp On Count Replace the LED Lamp PWB (PL 1.4) Lamp life: 6000K timesCount increment = 1 timeMax count value = 6000K
TBD - This item is not listed in the HFSI table in the machine. Either remove times or moreCounts all on operations (e.g. AGOC, lamp testing)
or update information

Service Call Procedures November 9, 2012 ECAT Issue
Call Flow, Detailed Maintenance Activities (HFSI) 1-6 WorkCentre 7220/7225 Service Documentation

Cleaning Procedures Final Actions
Purpose Purpose
The purpose is to provide cleaning procedures to be performed at every call. The intent of this procedure is to be used as a guide to follow at the end of every service call.

Procedure Procedure
CAUTION 1. Ensure that the exterior of the copier/printer and the adjacent area are clean. Use a dry
Do not use any solvents unless directed to do so by the Service Manual. cloth or a cloth moistened with water to clean the copier/printer. Do not use solvents.
General Cleaning 2. Check the supply of consumables. Ensure that an adequate supply of consumables is
available according to local operating procedures.
Use a dry lint free cloth or a lint free cloth moistened with water for all cleaning unless directed
otherwise by the Service Manual. Wipe with a dry lint free cloth if a moistened cloth is used. 3. Conduct any operator training that is needed. Ensure that the operator understands that
the Automatic Gradation Adjustment procedure in the User Guide should be used to cali-
1. Feed Components (Rolls and Pads) brate the colors.
Use a dry lint free cloth or a lint free cloth moistened with water. Wipe with a dry lint free 4. Complete the Service Log.
cloth 5. Perform the following steps to make a copy of the Demonstration Original for the Cus-
2. Toner Dispense Units tomer:
Vacuum the Toner Dispense units. a. Load Tray 1 with 8.5 x 11” (A4) or 11 x 17” (A3) paper.
3. Jam Sensors b. Place the Color Test Pattern on the glass with the short edge of the test pattern reg-
Clean the sensors with a dry cotton swab. istered to the left edge of the glass. Select Tray 1 and make a single copy.

4. IBT Cleaning c. Print out the Machine Settings (Configuration Report). Store this report with the ser-
vice log in Tray 1.
Check the Transfer Belt surface and wipe with a dry lint free cloth. If the surface is exces-
sively dirty, replace the Transfer Belt (PL 6.2). d. Ask the customer to verify the Print and Scan functions.

Do not rub the IBT Cleaning Blade. If it is necessary to clean the blade, use a soft brush e. Present the copies to the customer.
or dry swab to brush away contamination. Rubbing will remove the protective coating on 6. Reconnect the machine to the customer network. Verify function.
the blade. 7. Issue copy credits as needed.
5. Fuser Components (best cleaned when hot) 8. Discuss the service call with the customer to ensure that the customer understands what
Switch off the power. Allow the Fuser to cool enough so that it does not present a burn has been done and is satisfied with the results of the service call.
hazard.
Wipe with a lint free cloth.
6. Scanner
a. Switch off the power.
b. Using the optical Cleaning Cloth, clean the front and rear of the Document Glass,
Document Cover, White Reference Strip, Reflector, and Mirror.
c. Clean the Exposure Lamp with a clean cloth.
d. Clean the Lens with Lens and Mirror Cleaner and lint free cloth.
7. DADF
Check the paper path for debris or damage. Clean the rolls with a clean cloth and Film
Remover as required.
8. Finisher
Check the paper path for debris or damage. Clean the Finisher with a dry lint free cloth.

ECAT Issue November 9, 2012 Service Call Procedures
WorkCentre 7220/7225 Service Documentation 1-7 Cleaning Procedures, Final Actions

Service Call Procedures November 9, 2012 ECAT Issue
Cleaning Procedures, Final Actions 1-8 WorkCentre 7220/7225 Service Documentation

2 Status Indicator RAPs
Chain 002 - Controller (UI/EWS) 305-123 DADF Simplex/Side 1 Registration Sensor On Jam ......................................... 2-31
302-302 Flash Rewrite Failure ........................................................................................ 2-7 305-125 DADF Registration Sensor Off Jam .................................................................. 2-32
302-306 Flash Erase Failure ........................................................................................... 2-7 305-131 DADF Invert Sensor On Jam (During Invert) .................................................... 2-32
302-308 Flash Download Failure .................................................................................... 2-8 305-132 DADF Invert Sensor On Jam ............................................................................ 2-33
302-312 Application SW Checksum Failure.................................................................... 2-8 305-134 DADF Inverter Sensor Off Jam (During Invert) ................................................. 2-33
302-315 Service Registry Bad or Corrupted Data........................................................... 2-9 305-135 DADF Side 2 Pre Registration Sensor On Jam ................................................ 2-34
302-316 SRS Returns Invalid or Missing Data................................................................ 2-9 305-136 DADF Side 2 Registration Sensor On Jam ....................................................... 2-34
302-317 LUI Gets No Response From SRS ................................................................... 2-10 305-139 DADF Invert Sensor Off Jam ............................................................................ 2-35
302-320 UI Data Time Out Error ..................................................................................... 2-10 305-145 DADF Registration Sensor Off Jam (Invert)...................................................... 2-35
302-321 XEIP Browser Dead .......................................................................................... 2-11 305-146 DADF Pre Registration Sensor Off Jam............................................................ 2-36
302-380 UI Communication Fault ................................................................................... 2-11 305-147 DADF Pre Registration Sensor Off Jam (Invert) ............................................... 2-36
302-381 UI Communication Fault ................................................................................... 2-12 305-194 Size Mismatch Jam On SS Mix-Size................................................................. 2-37
302-390 Config Services Not Stable ............................................................................... 2-12 305-196 Size Mismatch Jam On No Mix-Size................................................................. 2-37
305-197 Prohibit Combine Size Jam............................................................................... 2-38
Chain 003 - Controller 305-198 Too Short Size Jam........................................................................................... 2-38
303-306 Downgrade Not Permitted................................................................................. 2-13 305-199 Too Long Size Jam ........................................................................................... 2-39
303-307 Upgrade Synchronization Failure...................................................................... 2-13 305-210 DADF Download Fail......................................................................................... 2-39
303-316 CCM Cannot Communicate with IOT............................................................... 2-14 305-280 DADF EEPROM. Fail ........................................................................................ 2-40
303-317 IOT NVM Save Failure...................................................................................... 2-14 305-305 DADF Feeder Cover Interlock Open (when running) ........................................ 2-40
303-318 IOT NVM Init Failure ......................................................................................... 2-15 305-906 DADF Feed Out Sensor Static Jam .................................................................. 2-41
303-319 IOT NVM Restore Failure ................................................................................. 2-15 305-907 DADF Pre Registration Sensor Static Jam ....................................................... 2-41
303-320 Incompatible Product Type ............................................................................... 2-16 305-908 DADF Registration Sensor Static Jam .............................................................. 2-42
303-324 Software Upgrade File Transfer Failure ............................................................ 2-16 305-913 DADF Inverter Sensor Static Jam ..................................................................... 2-42
303-325 Wall Clock Timeout During Power Up............................................................... 2-17 305-915 DADF APS Sensor 1 Static Jam ....................................................................... 2-43
303-326 Upgrade is not Required ................................................................................... 2-17 305-916 DADF APS Sensor 2 Static Jam ....................................................................... 2-43
303-327 Upgrade Failure ................................................................................................ 2-18 305-917 DADF APS Sensor 3 Static Jam ....................................................................... 2-44
303-329 Upgrade Request During Diagnostics............................................................... 2-18 305-940 DADF No Original ............................................................................................. 2-44
303-330 Upgrade Request During Active Security Feature ............................................ 2-19 305-945 FS-Size Mismatch ............................................................................................. 2-45
303-331 Communication Fault With NC.......................................................................... 2-19 305-946 SS-Size Mismatch............................................................................................. 2-45
303-332 NC Communications Timeout ........................................................................... 2-20 305-947 FS-Size Mismatch ............................................................................................. 2-46
303-338 Main Controller Has Been Reset ..................................................................... 2-20 305-948 SS-Size Mismatch............................................................................................. 2-46
303-346 UI Communication Timeout .............................................................................. 2-21
303-347 UI Communication Fault ................................................................................... 2-21 Chain 010 - Fuser
303-355 CCM POST Failure During NVM Test/NVM Battery Dead ............................... 2-22 310-311 Heat Roll STS Disconnection Fail .................................................................... 2-47
303-380 Distribution PWB Missing or Disconnected....................................................... 2-22 310-319 Heat Roll NC Sensor Differential Amp Fail ...................................................... 2-47
303-390 Upgrade Automation Failed .............................................................................. 2-23 310-320 Heat Roll STS Over Temperature Fail .............................................................. 2-48
303-398 SOK 1 Not Detected ......................................................................................... 2-23 310-328 Warm Up Time Fail .......................................................................................... 2-48
303-399 SOK 1 Not Detected ......................................................................................... 2-24 310-329 Fuser Fuse Cut Fail.......................................................................................... 2-49
303-401 Basic FAX Not Detected or Confirmed ............................................................. 2-24 310-330 Fuser Motor Fail ............................................................................................... 2-49
303-403 Extended FAX Not Detected or Confirmed ...................................................... 2-25 310-332 Heat Roll NC Sensor Disconnection Fail ......................................................... 2-50
303-417 Incompatible FAX SW Detected at Power Up................................................... 2-25 310-333 Heat Roll NC Sensor Over Temperature Fail................................................... 2-50
303-777 Power Loss Detected........................................................................................ 2-26 310-334 Heat Roll NC Sensor Broken Fail..................................................................... 2-51
303-788 Failed to Exit Power Save Mode....................................................................... 2-26 310-335 Heat Roll NC Sensor Range Fail ..................................................................... 2-51
303-790 Timezone File Cannot be Set ........................................................................... 2-27 310-337 Heat Roll Paper Wrap ...................................................................................... 2-52
310-338 Fuser On Time Fail .......................................................................................... 2-52
Chain 005 - DADF 310-379 Fuser Hot Not Ready Return Time Fail............................................................ 2-53
305-121 DADF Feed Out Sensor On Jam ...................................................................... 2-29
305-122 DADF Simplex/Side 1 Pre Registration Sensor On Jam .................................. 2-30 Chain 012 (Integrated Finisher)

ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-1

312-132 (Integrated Finisher) Entrance Sensor ON Jam................................................ 2-55 312-284 (LX) Set Clamp Home Sensor Off Failure......................................................... 2-98
312-151 (Integrated Finisher) Compiler Exit Sensor OFF Jam ....................................... 2-56 312-291 (LX) Stapler Failure ........................................................................................... 2-99
312-152 (Integrated Finisher) Compiler Exit Sensor ON Jam......................................... 2-57 312-295 (LX) Stapler Move Position Sensor On Failure ................................................. 2-100
312-161 (Integrated Finisher) Set Eject Jam .................................................................. 2-58 312-296 (LX) Staple Move Sensor Off Failure ................................................................ 2-100
312-210 (Integrated Finisher) NVM Fail.......................................................................... 2-59 312-300 (LX) Eject Cover Open ...................................................................................... 2-101
312-211 (Integrated Finisher) Stacker Tray Fail ............................................................. 2-60 312-302 (LX) Finisher Front Door Open.......................................................................... 2-102
312-221 (Integrated Finisher) Front Tamper Home Sensor ON Fail............................... 2-61 312-303 (LX) Finisher H-Transport Cover Open ............................................................. 2-102
312-223 (Integrated Finisher) Front Tamper Home Sensor OFF Fail ............................. 2-62 312-334 (LX) Download Failure ...................................................................................... 2-103
312-224 (Integrated Finisher) Rear Tamper Home Sensor OFF Fail ............................. 2-63 312-700 (LX) Punch Box Nearly Full............................................................................... 2-103
312-259 (Integrated Finisher) Eject Home Sensor ON Fail ............................................ 2-64 312-901 (LX) H-Transport Entrance Sensor Static Jam.................................................. 2-104
312-263 (Integrated Finisher) Rear Tamper Home Sensor ON Fail ............................... 2-65 312-903 (LX) Paper Remains at Compiler Exit Sensor................................................... 2-104
312-280 (Integrated Finisher) Eject Home Sensor OFF Fail........................................... 2-66 312-905 (LX) Compiler Tray No Paper Sensor Static JAM ............................................. 2-105
312-283 (Integrated Finisher) Set Clamp Home Sensor ON Fail.................................... 2-67 312-916 (LX) Mix Full Stack ............................................................................................ 2-105
312-284 (Integrated Finisher) Set Clamp Home Sensor OFF Fail.................................. 2-68 312-917 (LX) Stacker Tray Staple Set Over Count ......................................................... 2-107
312-291 (Integrated Finisher) Stapler Fail ...................................................................... 2-69 312-928 (LX) Scratch Sheet Compile.............................................................................. 2-109
312-301 (Integrated Finisher) Top Cover Interlock OPEN .............................................. 2-70 312-930 (LX) Stacker Tray Full ....................................................................................... 2-109
312-302 (Integrated Finisher) Front Cover Interlock OPEN............................................ 2-71 312-935 (LX) Paper at Finisher Entrance Sensor ........................................................... 2-111
312-334 (Integrated Finisher) Download Failure............................................................. 2-72 312-949 (LX) Punch Box Missing.................................................................................... 2-111
312-903 (Integrated Finisher) Paper Remains at Compiler Exit Sensor ......................... 2-73 312-963 (LX) Punch Box Full .......................................................................................... 2-112
312-916 (Integrated Finisher) Mix Full Stack .................................................................. 2-73 312-976 (LX) Staple Status Fault .................................................................................... 2-112
312-917 (Integrated Finsher) Stacker Tray Staple Set Over Count ................................ 2-74 312-977 (LX) Stapler Feed Ready - TBD - Reviewer see note ....................................... 2-113
312-928 (Integrated Finisher) Scratch Sheet Compile.................................................... 2-74 312-978 (LX) Booklet Staple NG - TBD .......................................................................... 2-113
312-930 (Integrated Finisher) Stacker Tray Full ............................................................. 2-75 312-979 (LX) Stapler Near Empty ................................................................................... 2-114
312-935 (Integrated Finisher) Paper Remains at Entrance Sensor ................................ 2-75 312-982 (LX) Finisher Stacker Tray Lower Safety .......................................................... 2-114
312-976 (Integrated Finisher) Staple Status Failed ........................................................ 2-76 312-984 (LX) Booklet Low Staple Front .......................................................................... 2-115
312-977 (Integrated Finisher) Stapler Feed Ready - TBD .............................................. 2-76 312-989 (LX) Booklet Low Staple Rear........................................................................... 2-115
312-982 (Integrated Finisher) Stacker Tray Lower Safety .............................................. 2-77
Chain 013 (Finisher LX)
Chain 012 (Finisher LX) 313-210 (LX) Booklet Staple Move Home Sensor ON .................................................... 2-117
312-111 (LX) H-Transport Entrance Sensor Off Jam A .................................................. 2-79 313-211 (LX) Booklet Staple Move Home Sensor OFF .................................................. 2-117
312-112 (LX) H-Transport Entrance Sensor On Jam A .................................................. 2-80 313-212 (LX) Booklet Staple Move Position Sensor On Fail........................................... 2-118
312-132 (LX) Finisher Entrance Sensor On Jam ............................................................ 2-81 313-213 (LX) Booklet Staple Move Position Sensor Off Fail........................................... 2-119
312-151 (LX) Compiler Exit Sensor Off Jam ................................................................... 2-82 313-220 (LX) Booklet Creaser Detect Fail ...................................................................... 2-120
312-152 (LX) Compiler Exit Sensor On Jam ................................................................... 2-83 313-306 (LX) Booklet Safety Switches Open .................................................................. 2-120
312-161 (LX) Finisher Set Eject Jam .............................................................................. 2-84 313-307 (LX) Booklet Cover Open .................................................................................. 2-121
312-210 (LX) NVM Access Fault..................................................................................... 2-85
312-211 (LX) Stacker Tray Fault ..................................................................................... 2-85 Chain 016 - Controller
312-212 (LX) Stacker Tray Upper Limit Fault ................................................................. 2-86 316-XXX Controller Faults Entry - TBD........................................................................... 2-123
312-213 (LX) Stacker Tray Lower Limit Fault ................................................................. 2-87 316-1 ............................................................................................................................... 2-127
312-221 (LX) Front Tamper Home Sensor On Failure.................................................... 2-88 316-2 ............................................................................................................................... 2-128
312-223 (LX) Front Tamper Home Sensor Off Failure.................................................... 2-89 316-3 ............................................................................................................................... 2-128
312-224 (LX) Rear Tamper Home Sensor Off Failure .................................................... 2-90 316-4 ............................................................................................................................... 2-129
312-231 (LX) Punch Home Sensor On Fail .................................................................... 2-91 Chain 019 Image Processing
312-243 (LX) Booklet Folder Home Sensor On Fail ....................................................... 2-92 319-300 Unable to Read or Write to Image Disk............................................................. 2-131
312-249 (LX) Booklet Front Stapler Fail.......................................................................... 2-92 319-301 Unable to Write to Image Disk .......................................................................... 2-131
312-260 (LX) Eject Clamp Home Sensor On Failure ...................................................... 2-93
319-302 Bad Data Received from Image DIsk................................................................ 2-132
312-263 (LX) Rear Tamper Failure ................................................................................. 2-94 319-303 Unable to Format Image Disk ........................................................................... 2-132
312-265 (LX) Booklet Folder Home Sensor OFF Fail ..................................................... 2-95 319-310 System Disk No Capacity Information at Power Up.......................................... 2-133
312-268 (LX) Booklet Rear Stapler Fail .......................................................................... 2-95
319-401 Out of Memory Caused By Stress Document ................................................... 2-133
312-269 (LX) Booklet Sub-CPU Communications Fail ................................................... 2-96
319-402 Out of Memory Caused by Stress Job .............................................................. 2-134
312-282 (LX) Eject Clamp Home Sensor Off Failure ...................................................... 2-96
319-403 Out of Memory With More Than 1 Job in EPC.................................................. 2-134
312-283 (LX) Set Clamp Home Sensor On Failure......................................................... 2-97

Status Indicator RAPs November 9, 2012 ECAT Issue
2-2 WorkCentre 7220/7225 Service Documentation

.................................. 2-180 320-345 Fax Port 1 Modem Failure . 2-169 319-752 EPC Memory Size Changed Configuration at Power Up......................................................................................... 2-170 319-760 Test Patterns Missing From EPC................................................................................................. 2-148 322-338 ODIO Remove Fault... 2-186 322-310-04 Extended Job Service Fault .................................................................. 2-160 319-405 Video Compressor DVMA Timeout ............................................................................. 2-145 322-330-04 Queue to FaxSend Timeout...................................................................... 2-168 319-410-13 EOR Error ... 2-152 322-352-00 Serial Number Missing From Memory ....................................................................................................................... 2-139 322-322 LAN FAX Install Fault..................................................................... 2-172 320-302 Fax Unexpected Reset . 2-185 322-309-04 No Accepts Received Fault .......TBD .......... 2-179 320-341 Fax Basic Card Failed Fault.............................................................. 2-158 322-721 Triple A Gets No Response From SRS......... 2-177 320-339 Internal Fax Card Fault ......... 2-148 322-337 ODIO install fault ... 2-164 319-410-4 Merge Image Timeout............ 2-155 322-372 Fax Application Un-Registration Error .. 2-182 320-711 Fax On Demand Image Overwrite (ODIO) Error.................................................................................................................................................................TBD see Reviewer Notes .............................................................................................. 2-136 322-316-04 Job Paper Tray Fault .......TBD see Reviewer Notes..................................................................... 2-152 322-351-03 SOK 3 Write Failure ................................... 2-154 322-370 Unable to Communicate With XSA Database ................... 2-170 319-754 Image Disk Configuration Changed at Power Up ................................... 2-157 322-421 Disable Embedded Fax Fault ...........................TBD ...............TBD see Reviewer Notes...............................................................................................................................................................................................................................................................................................................................................see Note to reviewer .................................................................................... 2-174 320-322 Fax NV Device Not Present .................................................TBD .................................................................................................................... 2-187 ECAT Issue November 9................................................................................. 2-159 322-750-17 Accessory Card Configuration Mismatch ................... 2-171 Chain 020 Embedded Fax 322-332 Plan Conversion Entry Locked........................... 2-167 319-410-10 Setup Too Late .......... 2-153 322-352-01 Serial Update Required.................................................................................................................................................................................................................................. 2-149 322-340 IIO Remove Fault ...............................................................319-404 Video Compressor DVMA Timeout ........................... 2-175 320-324 Fax Out Of File Memory ....................................................... 2-145 322-330-05 Queue to DC JOB service Timeout.....................................................................................................................................................................see reviewer notes .......... 2-161 319-406 Video Loopback DVMA Timeout ............................................................................. 2-137 322-319-04 IOT Integrity Problem While Printing a Job..... 2-162 319-410-01 Mark Output Timeout ................................. 2-183 322-300-05 Image Complete Fault ................................. 2-157 322-300-16 Clock Overflow Fault................... 2-144 322-330-03 Queue to Scan to File Timeout .................................................. 2-183 322-701-04 Module Completion Fault ........................ 2-144 322-330-02 Queue to NC Print Timeout......................................................................................................................................................... 2-155 322-407 Embedded Fax Install Fault ............ 2-169 319-750 EPC Memory Size Changed Configuration at Power Up...............................................................................see reviewer notes .................................................................................................... 2-142 322-327 IFAX Remove Fault..... 2-161 319-409 Job Integrity Cannot be Gauranteed........................... 2-153 322-360 Service Plan Lost or Missing .. 2-138 322-320 Scan to File Install Fault......................................................... 2-156 322-417 Embedded Fax Removal Fault .... 2-150 322-350-01 Software Detects Non-Valid Xerox SOK 1............................................ 2-185 322-750-04 Output Device Configuration Mismatch ................................................. 2-140 322-323 LAN FAX Remove Fault.............................TBD ........ 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-3 .TBD see Reviewer Notes ................................................ 2-135 322-314-04 Module Registration Error ................................. 2-147 322-336 JBA Remove Fault ............................. 2-163 319-410-2 Compress Image Timeout .........................see Note to reviewer..............................................TBD .................................................................... 2-139 322-321-04 RS422 Configuration Mismatch ... 2-175 320-327 Fax Extended Card Fault ................... 2-181 320-710 Fax Immediate Image Overwrite (IIO) Error........... 2-172 320-303 Fax Basic Card Unrecoverable Fault ......................................................TBD see Reviewer Notes ................................................... 2-173 320-320 Fax Not Cleared By Reset .. 2-184 322-301-05 Scan Resource Fault .....................................TBD ... 2-167 319-410-11 DMA Master Abort ...........................................TBD.................................................................................................................................see reviewer Notes ...................TBD ............................................................. 2-174 320-323 Fax System Low Memory Recoverable Fault ................................................................................................................................................. 2-138 322-321-00 Scan to File Remove Fault....................................... 2-142 322-328 Incomplete System Information...............................................................................TBD see Reviewer Notes ............... 2-182 Chain 022 System Faults 322-419 Enable Embedded Fax Fault ..............................................................................................................................................................................................................................................................................................TBD ......... 2-158 322-720 Service Registry Bad Data / Corrupted.... 2-176 320-331 Fax Network Line 1 Fault ............................................................................ 2-181 320-701 Fax Phonebook Download Fault .................................................................................................................................................................... 2-176 320-332 Fax Network Line 2 Fault ..... 2-135 322-315-04 Module Completion Fault .................................................................................... ......................... 2-151 322-351-01 SOK 1 Write Failure .......................... 2-136 322-317-04 Job Finishing Fault .................................................... 2-137 322-318-04 Job IOT Fault ........................ 2-166 319-410-8 Scan Input Failure.....TBD see note to reviewer ......................... 2-151 322-351-02 SOK 2 Write Failure ............................ 2-173 320-305 Fax System Low Memory Unrecoverable Fault ................................................................ 2-165 319-410-7 E-Fax Send/Receive Failure.................................................................................................... 2-141 322-326 IFAX install Fault ................................................. 2-150 322-350-02 Software Detects Non-Valid Xerox SOK 2 or 3..................................................................................... 2-143 322-330-01 List Jobs Request Timed Out Between UI CCS ..... 2-168 319-410-12 Huffman Error .............................................. 2-171 322-330-06 Queue to Scan to Distribution Timeout ........ 2-178 320-340 Fax Port 2 Modem Failure ................................................................................................. 2-147 322-335 JBA install Fault ....see Note to Reviewer ...........................................................TBD ............................................................................................................ 2-159 322-751-04 Paper Tray Configuration Mismatch ........................................... 2-163 319-410-3 Decompress Image Timeout....................... 2-165 319-410-6 Network Input Failure.............................. 2-184 322-300-10 DVMA Transfer fault ................................. 2-177 320-338 Fax Communication Failure at POST ........................................................................................................ 2-154 322-371 Fax Application Registration Error ..................................................... 2-164 319-410-5 Rotate Image Timeout ........................................................................................................................... 2-140 322-324 Scan to E-Mail Install Fault ..................................................................................... 2-141 322-325 Scan to E-Mail Remove Fault .......see reviewer Notes ............... 2-162 319-410-00 Mark Output Timeout .................................................................. 2-180 320-342 Fax File Integrity Fault ...................................................................................................................................................................................................................... 2-143 322-330-00 PagePack PIN Entry Locked............................................TBD .......................................... 2-186 322-311-04 Sequencer Response Fault ............................................................................. 2-149 322-339 IIO install Fault ................. 2-166 319-410-9 Byte Count Error ....................................... 2-160 322-754-17 UI Configuration Change Fault ....................................................................................................

.. 2-193 362-481 DADF Client Time Out Fault ......................... 2-211 361-334 SOS Fail......................................................... 2-225 Chain 045 .............................................................................................................................................................................................................. 2-206 371-210 Tray 1 Lift Fail .............................. 2-217 341-329 MCU PWB F6 Open.................................................................................................................... 2-204 345-321 MK_Panel_NG .......................................................................Tray 3 PH Status Indicator RAPs November 9................................................................................... 2-203 366-490 Data Steerer Error ........................................................................................................................................ 2-225 342-346 Drive Logic Fail ........................................................ 2-211 Chain 024 ........................................................................................................................................................................................................ 2-226 345-311 Controller Communication Fail............................................................................................ 2-197 366-452 Calibration Pixel Offset Not Clear ............................................................................................................................................................................................................................................ 2-214 341-325 MCU PWB F2 Open.....Tray 1 PH 345-331 MK_MKIF_MSG_Reject............................................... 2-214 341-324 MCU PWB F1 Open...................... 2-226 345-310 Image Ready NG ........................... 2-191 362-398 IIT-SBC I/O Cable Connection Fail .............................. 2-213 341-310 IM Logic Fail................................................. 2-196 366-450 Calibration Dark Range Not Clear.............................................................................. 2-198 366-453 Calibration Pixel Offset Not Done ............. 2-196 Chain 066....................................... 2-205 371-105 Registration Sensor On Jam (Tray 1) ..................... 2-207 Chain 072 ......................... 2-189 024-925 C Toner Empty RAP ......... 2-202 366-466 Dark Range Rail Error......IIT/IPS 341-335 MCU PWB F12 Open................................................ 2-199 366-458 Calibration Dark Range Errors ............................................................................................................ 2-234 Chain 061 ........................................................................................................................................................................................ 2-205 Chain 071 ...................................................................................................... 2-215 341-326 MCU PWB F3 Open................................... 2-206 371-212 Tray 1 Paper Size Sensor Broken......................................... 2-224 342-337 NOHAD Logic Fail...................... 2-218 341-332 MCU PWB F9 Open............................................................................. 2-222 342-323 Drum Motor Fail .......................................................................... 2-227 366-779 FPGA not loaded (Side 2) .......... 2-202 366-463 Calibration Pixel Gain Lo Errors............see reviewer notes .......................................... 2012 ECAT Issue 2-4 WorkCentre 7220/7225 Service Documentation ................. 2-203 366-468 Color State Errors ................................................................. 2-223 342-325 Main Motor Fail ......................Output Control 372-102 Feed Out Sensor 2 On Jam (Tray 1/2)...................................................................... 2-197 366-451 Calibration Dark Range Not Done.......................................................... 2-212 024-923 Y Toner Empty RAP.................................................................................................................................................. 2-217 341-330 MCU PWB F7 Open................................................. 2-229 345-332 MK_MMIF_MSG_Reject ............................................................................................................................................................................................................................................ 2-219 341-341 MCU NVM (EEPROM) Access Fail ............ 2-231 Chain 047 ..................... 2-229 345-350 MK_Emergency_Over_Wait ............ 2-222 342-313 LV Rear Intake Fan Fail ............................ 2-201 366-461 Calibration Gain Range Errors ...................... 2-219 341-340 MCU NVM (EEPROM) Data Fail ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................IOT Manager (MCU) 362-397 IIT-SBC Video Cable Connection Fail........ 2-209 372-105 Registration Sensor On Jam (Tray 2) .. 2-221 366-455 Calibration Gain Range Not Done................................. 2-195 362-780 FPGA CRC Error............................................................. 2-207 345-352 MK_Emergency_Enforced_Stop....................................... 2-228 345-322 MK_Pitch_NG .. 2-233 347-310 Finisher Communication Fault ................................................................................................... 2-230 345-351 MK_Emergency_No_Timer....... 2-227 345-313 ENG_LOGIC_FAIL .................. 2-187 361-320 Polygon Motor Fail ...................................IIT/IPS 362-396 CCD Cable Connection Fail ............................. 2-193 362-486 Supply 24 Volt Error ......................................................................... 2-189 361-607 LD Warning ...................................................................... 2-233 347-320 All Destination Tray Broken ............... 2-192 362-450 to 362-468 IIT Calibration Faults...... 2-209 372-210 Lift Fail (Tray 2) .................................. 2-194 362-490 Data Steerer Error..................................................... 2-232 347-211 Exit 1 OCT Home Fail .......................................... 2-191 362-399 DADF Cable Fail ..................... 2-190 Chain 062 .......................................................................... 2-204 366-780 FPGA CRC Error (Side 2) ........................................ 2-198 366-454 Calibration Gain Range Not Clear................................................................................................................................................. 2-210 372-212 Paper Size Sensor Broken (Tray 2) ........................................ 2-216 341-328 MCU PWB F5 Open................................................................................. 2-195 341-334 MCU PWB F11 Open......................................................................... 2-194 362-779 FPGA Not Loaded... 2-218 341-331 MCU PWB F8 Open......................................................................................................................................................................................................................................................................... 2-224 342-345 Drum Coupling Contact/Retract Fail ...............................Controller Communications 361-340 LD Fail........................................................................................................................................................................................................................................................................................................... 2-213 Chain 041 ........................................................................................................................................... 2-199 366-459 Calibration Pixel Offset Hi Errors ................................................................................................................. 2-223 342-330 Fuser Exhaust Fan Fail............................TBD ...........................ROS Chain 073 .................................................................... 2-220 341-342 MCU NVM (EEPROM) Buffer Fail ..............................MM 366-467 Gain Range Rail Error.........Taurus 2 ............................................................................. 2-221 Chain 042 ................................ 2-212 024-924 M Toner Empty RAP ............................................. 2-220 341-347 Serial I/O Fail ............................................................................................................................................... 2-232 347-213 Finisher Type Mismatch............................................................................................................................................................... 2-201 366-462 Calibration Pixel Gain Hi Errors .........................................................................................Drives/ NOHAD 366-457 Calibration Pixel Gain Not Done ......................................................................................................................... 2-192 362-476 Carriage Home Sensor ...... 2-216 341-327 MCU PWB F4 Open...................... 2-200 366-460 Calibration Pixel Offset Lo Errors........................................................................................Tray 2 PH 372-101 Tray 2 Misfeed ............322-755-17 RDT Configuration Mismatch ............................................. 2-210 372-900 Feed Out Sensor Static Jam (Tray 2) ...........................................................................................................................................................................................................................................

.... 2-247 377-109 Exit Sensor 2 On Jam ................. 2-254 377-314 P/H Module Logic Fail..................................................................................................................................................... 2-253 391-917 Drum CRUM Y Communication Fail .................................... 2-248 377-130 Registration Sensor On Jam (Duplex Direct)..... 2-289 377-308 L/H High Cover Open........................................................................................................................ 2-284 391-431 Drum Cartridge C Near Life ... 2-296 389-604 RC Sample Block Fault-B-#1-In.......... 2-288 377-301 L/H Cover Interlock Open ..................................... 2-236 389-612 RC Sample Block Fault-B-#3-Out ....... 2-245 377-104 Exit Sensor 1 Off Jam (Short) ....................................................................... 2-238 389-654 RC Sample Block Fault-B-#0-In ................................. 2-296 389-606 RC Sample Block Fault-B-#1-Out ..................................................................................................................................... 2-273 374-210 Lift Fail (Tray 4)................................................................................................... 2-269 389-656 RC Sample Block Fault-B-#0-Out .......... 2-255 391-921 Drum CRUM K Not In Position........................................................................................................ 2-285 377-131 Duplex Wait Sensor On Jam................ 2-250 377-212 Tray Module Reset Fail................................................................................................................................................................ 2-295 389-601 RC Sample Block Fault-A1-In ....................................................................................................... 2-293 391-925 Drum M CRUM Data Mismatch............................. 2-267 373-210 Lift Fail (Tray 3).................... 2-292 377-901 Exit Sensor 1 Static Jam.......................................................................................................................................... 2-291 391-922 Drum M CRUM Data Broken..................................... 2-282 391-401 Drum Cartridge K Near Life.............. 2-294 Chain 089 ............................. 2-287 377-215 Tray Module Communication Fail ................................................................................................. 2-238 389-629 Vsout Stability Fault-Out .............................................................. 2-245 391-313 CRUM ASIC Communication Fail .......................................................Paper Transportation Chain 091 ....... 2-286 377-211 Tray Module Kind Mismatch ........................................................ 2-241 389-666 TMA LED Fault-In ....................... 2-261 391-933 Drum Cartridge (M) Life End ................................................................................................................................................................................... 2-251 391-911 Waste Toner Bottle Full........................................... 2-255 391-920 Drum Y CRUM Data Broken ................ 2-260 391-932 Drum Cartridge (Y) Life End......................................................................................................................................................................................... 2-236 389-616 RC Data Over Flow Fault ......................... 2-284 377-123 Registration Sensor On Jam (Duplex Wait) ........................................................... 2-290 391-919 Drum CRUM C Communication Fail ....................................................................................... 2-262 391-934 Drum Cartridge (C) Life End ........................................................................ 2-281 377-101 Registration Sensor Off Jam............. 2-259 391-929 Drum CRUM C Not In Position................................................. 2-252 391-915 Drum CRUM K Data Broken ........................................ 2-240 389-663 RC Sample Count Fault-A1-In ................... 2-294 389-600 RC Sample Lateral Fault-A1 ....... 2-256 377-902 Exit Sensor 2 Static Jam.............................................................................................................................................................................................. 2-271 374-101 Miss Feed (Tray 4) ............................................................................................................................................................................................................................................................................................................... 2-246 391-400 Waste Toner Bottle Near Full................................................................................................................................................................. 2-248 391-421 Drum Cartridge M Near Life ...................................................................................................................................................................................................................................................... 2-237 389-623 Vsout Stability Fault-In ........................... 2-274 374-212 Paper Size Sensor Broken (Tray 4) ........ 2-247 391-411 Drum Cartridge Y Near Life...........................................................................RegiCon 391-927 Drum CRUM Y Not In Position.......................................... 2-250 391-910 Waste Toner Bottle Not In Position ........................................ 2-246 391-402 Drum Cartridge K Life Over............................................................................................................................................................. 2-249 391-481 Drum Cartridge M Life Over ..................................................................................................................................................................... 2-287 391-913 Drum Cartridge K Life End ......................................................... 2-266 373-105 Registration Sensor On Jam (Tray 3) .......... 2-286 377-214 Tray Module Logic Fail....................................... 2-291 377-900 Registration Sensor Static Jam............................................................................................................................. 2-239 389-662 RC Sample Count Fault-B-Out.. 2-243 Chain 077 ....................................... 2-282 377-105 Exit Sensor 2 Off Jam ..................................................................................................................................................... 2-270 Chain 074 ..................................................................... 2-283 377-106 Exit Sensor 1 On Jam ............................................................................................................ 2-269 373-900 Feed Out Sensor Static Jam (Tray 3) ..............................................................Tray 4 PH 389-660 RC Sample Count Fault-B-In ................................................................................................................Tray 5 (MSI) PH 389-668 TMA Threshold Fault-In ..... 2-283 377-110 POB Sensor On Jam ..................................................... 2-278 375-135 Registration Sensor On Jam (MSI) .................................................... 2-254 391-918 Drum CRUM M Communication Fail.............................................................. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-5 ... 2-249 391-480 Drum Cartridge Y Life Over.............................................................................................................................................................................................................. 2-268 373-212 Paper Size Sensor Broken (Tray 3) ............................................................................................. 2-251 377-300 Front Cover Interlock Open................................................................................... 2-265 373-102 Feed Out Sensor 3 On Jam (Tray 4) .................................................................................. 2-289 377-305 Tray Module L/H Cover Open .................. 2-292 377-903 POB Sensor Static Jam ...... 2-297 389-607 RC Sample Block Fault-B-#2-In......... 2-235 389-610 RC Sample Block Fault-B-#3-In ........................................................................................................................................................................................................................................................................................................................ 2-263 391-936 Drum CRUM Y Data Mismatch ...................................................................... 2-264 391-937 Drum CRUM M Data Mismatch..................................................................... 2-290 377-309 L/H Low Cover Open .........................................................Xerographics 391-312 CC HVPS Broken................... 2-298 ECAT Issue November 9..................................................................................................... 2-293 377-907 Duplex Wait Sensor Static Jam ..... 2-297 389-609 RC Sample Block Fault-B-#2-Out .............................................................................................................................373-101 Misfeed (Tray 3)..................................... 2-295 389-603 RC Sample Block Fault-A1-Out ........................................................................................................................................................................................................................................................................................................................................ 2-288 391-916 Drum CRUM K Data Mismatch .................. 2-277 389-669 TMA Threshold Fault-Out............ 2-257 391-924 Drum Y CRUM Data Mismatch ................................... 2-242 389-667 TMA LED Fault-Out... 2-285 391-482 Drum Cartridge C Life Over ............................................................ 2-241 389-665 RC Sample Count Fault-A1-Out............................... 2-276 Chain 075 ....................................................... 2-256 391-923 Drum C CRUM Data Broken .................................................................... 2-281 377-103 Exit Sensor 1 Off Jam ............................................................................................................................................................................................................... 2-252 391-914 Drum CRUM K Communication Fail ................................. 2-272 374-105 Registration Sensor On Jam (Tray 4) ....... 2-257 391-926 Drum C CRUM Data Mismatch ................................................................................................................................................. 2-275 374-900 Feed Out Sensor Static Jam (Tray 4) ...... 2-253 377-307 Duplex Cover Open ................................................... 2-259 391-928 Drum CRUM M Not In Position .................................................................

....... 2-344 393-314 Dispense Motor (Y) Fail ...................................................................... 2-302 393-971 Toner CRUM (M) Not In Position ........................................................................................................................................................................... 2-374 393-929 Toner CRUM (C) Communication Fault ...... 2-317 OF 16-4 AppleTalk Checkout ..................................................................................................................................... 2-309 AC Power .................................................................................................................................................................................................................. 2-350 393-315 Dispense Motor (M) Fail......... 2-315 OF 9-1 RegiCon Measurement Cycle ......................................... 2-372 393-928 Toner CRUM (M) Communication Fault ................................................ProCon 393-957 Developer (M) Install Times Over Fault ............................................................. 2-323 OF 99-7 2 Wire Motor On..................................................................................................................................................................................................................................................................................................... 2-314 OF 2 UI Touch Screen Failure RAP .................................... 2-341 392-673 ADC Patch Fail [K] ..................................................................................................................... 2-335 392-662 Humidity Sensor Fail.. 2-327 391-939 Drum CRUM K Data Mismatch ....................................................................................................................................... 2-307 392-665 ATC Average Fail [Y] ................. 2-311 +24VDC Power .............. 2-324 OF 99-8 Set Gate Solenoid Open .......................................................................................................................................................................................................... 2-307 394-910 IBT Unit Or 2nd BTR Unit Not In Position .................................................................................................. 2-376 393-934 Toner CRUM (M) Data Broken Fault ............... M............ 2-322 OF 99-3 Switch.Development Unresettable Machine Status Messages.................................................................................. 2-377 393-937 Toner CRUM (Y) Data Mismatch Fault ................... 2012 ECAT Issue 2-6 WorkCentre 7220/7225 Service Documentation .................................. 2-305 394-419 2nd BTR Unit Near End Warning ............................................................................................................................................................................ 2-370 393-925 Toner CRUM (K) Data Broken Fail ...... 2-299 393-955 Developer (C) Install Mode Fault ..... 2-334 392-660 ATC Amplitude Fail [K]........................................................................................................................................ 2-298 393-954 Developer (M) Install Mode Fault ............................................................................................................................................. 2-333 392-658 ATC Amplitude Fail [M] ..................................... 2-378 393-939 Toner CRUM (C) Data Mismatch Fault ............................................................................................ 2-320 OF 17-1 FAX Entry............................................................................................................................................................................................................................391-938 Drum CRUM C Data Mismatch ................................... 2-313 Output is Blank in All Modes .............................................................. 2-316 OF 16-2 Novell Netware Checkout............................. C) ........................................................................................................................................................................................................................................................................................................................... 2-368 393-912 Toner Cartridge (K) Empty............................................................................................................................................... 2-302 393-970 Toner CRUM (Y) Not In Position............................ 2-318 OF 16-8 Problem Printing Job. 2-379 393-948 Developer (Y) Install Times Over Fault ....................................................................... 2-311 Machine Not Ready............................................................................................ 2-341 Chain 093 .......... 2-327 Status Indicator RAPs November 9............................................. 2-329 392-313 ATC Fail [M] ........................ 2-314 OF 3................................................................................................ 2-305 394-417 IBT Unit Near End Warning......................................................................................... 2-303 393-973 Toner CRUM (K) Not in Position .......................... 2-304 Chain 094 .....................................................................................................................................................3 Power On Self Test (POST) . 2-351 393-317 Dispense Motor (K) Fail .................................................................................. 2-332 392-651 ADC Sensor Fail .................................................................................................................................................................................. 2-323 OF 99-6 2 Wire Motor Open...TBD.......................................... 2-316 OF 16-1 Network Printing Problems Entry . 2-304 392-654 ATC Sensor M Output Fail....... 2-376 393-935 Toner CRUM (C) Data Broken Fault ............................................ 2-301 393-958 Developer (C) Install Times Over Fault........................................................................... 2-326 393-953 Developer (Y) Install Mode Fault ....... 2-328 393-956 Developer (K) Install Mode Fault........................................................................ 2-358 393-424 Toner Cartridge (C) Near Empty .............................................................. 2-319 OF 16-9 Job Prints Incorrectly........................................................................................ 2-313 Toner CRUM Mismatch.................................................................................... 2-322 OF 99-4 Generic Solenoid/Clutch ............ 2-306 394-422 2nd BTR Unit End Warning.................................................................................................................... 2-355 393-423 Toner Cartridge (M) Near Empty ......................... 2-329 392-312 ATC Fail [Y].......................................................................... 2-306 394-420 IBT Unit End Warning ............................. 2-321 OF 99-1 Reflective Sensor .................................................................. 2-340 392-672 ADC Patch Fail [C] ........................................................................................................................ 2-315 OF 13-1 Secure Access ............................................................................................................................................................................................................................ 2-310 +5VDC Power ....................................................................................................................................... 2-354 393-400 Toner Cartridge (Y) Near Empty .................................................................................. 2-309 Other Faults 392-668 ATC Average Fail [K] ............................................................................................................................................. 2-321 OF 99-2 Transmissive Sensor................................... 2-339 392-671 ADC Patch Fail [M] ............................................................................................................................. 2-330 392-314 ATC Fail [C] ....................... 2-328 Chain 092 ............................. 2-331 392-650 ADC Shutter Close Fail.................... 2-331 392-649 ADC Shutter Open Fail ............................................................................................................................................................................................................................................................................................................................. 2-339 392-670 ADC Patch Fail [Y] .......................... 2-318 OF 16-5 NETBIOS Checkout .......................SW Upgrade Failure 392-666 ATC Average Fail [M].................... 2-378 393-938 Toner CRUM (M) Data Mismatch Fault ............................................................................................................................................................. 2-334 392-661 Temperature Sensor Fail ................................... 2-303 393-972 Toner CRUM (C) Not In Position............................................................ 2-350 393-316 Dispense Motor (C) Fail .......................................................................................................................................................................... 2-372 393-927 Toner CRUM (Y) Communication Fault . 2-337 392-667 ATC Average Fail [C] ................. 2-325 OF 99-9 Multiple Wire Motor ................................................. 2-317 OF 16-3 TCP/IP Checkout ............................................................................ 2-301 393-959 Developer (K) Install Times Over Fault ....... 2-367 393-425 Toner Cartridge (K) Near Empty .................................. 2-330 392-315 ATC Fail [K].................. 2-333 392-659 ATC Amplitude Fail [C] ......................................................................... 2-308 Chain 095 ................... 2-369 393-924 Toner CRUM (K) Communication Fail ....................................................................................................................... 2-352 393-320 Developer Motor Fail (Y...................................... 2-375 393-933 Toner CRUM (Y) Data Broken Fault ............................ 2-371 393-926 Toner CRUM (K) Data Mismatch Fail .... 2-308 395-XXX Software Upgrade Failure ......................................................................................................................................................................................................................................................................................................................... 2-310 STBY +5VDC Power .......Transfer 392-657 ATC Amplitude Fail [Y].......................................

or a chain/link listing on a BSD. replacing a CRU. Reload SW using GP 9 2. Reload SW using GP 9 1. Replace the Hard Drive ([PL 35. tus conditions that cannot be cleared by performing the indicated process (e. loading paper..2]).2) ECAT Issue November 9. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. Replace the SBC PWB (PL 35.. closing a cover. loading paper. 3.2) 3. etc). Use this RAP to troubleshoot persistent machine sta.g. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-7 302-302.2]).302-302 Flash Rewrite Failure 302-306 Flash Erase Failure Flash Rewrite Failure Flash Erase Failure NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis. Replace the SBC PWB (PL 35. Faults RAP located in the Other Faults section. 2. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History.g. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. Replace the Hard Drive ([PL 35. played or logged in Fault Code History. replacing a CRU. Initial Actions Initial Actions Power Off and On Power Off and On Procedure Procedure Perform the following in order: Perform the following in order: 1. 302-306 . Entry to this RAP is usually via the Machine Status closing a cover. or a chain/link listing on a BSD. etc).

Replace the Hard Drive ([PL 35. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History.2]). Use this RAP to troubleshoot persistent machine sta. Faults RAP located in the Other Faults section. etc). Replace the SBC PWB (PL 35. replacing a CRU. Reload SW using GP 9 1. replacing a CRU. closing a cover. 302-312 2-8 WorkCentre 7220/7225 Service Documentation .g. Replace the Hard Drive ([PL 35.2) Status Indicator RAPs November 9.2) 3. loading paper.302-308 Flash Download Failure 302-312 Application SW Checksum Failure Flash Download Failure Application SW Checksum Failure NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis. Initial Actions Initial Actions Power Off and On Power Off and On Procedure Procedure Perform the following in order: Perform the following in order: 1..g. loading paper. tus conditions that cannot be cleared by performing the indicated process (e. etc).. 2. Reload SW using GP 9 2. Entry to this RAP is usually via the Machine Status closing a cover. Replace the SBC PWB (PL 35. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. 2012 ECAT Issue 302-308. or a chain/link listing on a BSD. or a chain/link listing on a BSD. played or logged in Fault Code History. 3.2]).

Reload SW using GP 9 1. Replace the Hard Drive ([PL 35. invalid data.2) 3.2) ECAT Issue November 9. Replace the SBC PWB (PL 35. Replace the SBC PWB (PL 35. 302-316 . 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-9 302-315. 2.2]). Reload SW using GP 9 2. or missing data” Initial Actions Initial Actions Power Off and On Power Off and On Procedure Procedure Perform the following in order: Perform the following in order: 1. Replace the Hard Drive ([PL 35.302-315 Service Registry Bad or Corrupted Data 302-316 SRS Returns Invalid or Missing Data Service Registry Bad data / Corrupted SRS returns to LUI “invalid fields.2]). 3.

etc).2]). Reload SW using GP 9 Procedure 2. Printing may be disabled. Replace the SBC PWB (PL 35.. Go to the 303-347 UI Communication Fault RAP Status Indicator RAPs November 9.g. or a chain/link listing on a BSD. Perform the following in order: 3. replacing a CRU. 2012 ECAT Issue 302-317. Power Off and On 2.2) 1. 1. Entry to this RAP is usually via the Machine Status Perform the following in order: Faults RAP located in the Other Faults section. Reload SW using GP 9 3. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. Procedure closing a cover.302-317 LUI Gets No Response From SRS 302-320 UI Data Time Out Error LUI gets no response from SRS A software error has occurred. Replace the Hard Drive ([PL 35. 302-320 2-10 WorkCentre 7220/7225 Service Documentation . User intervention is required to Power Off/Power On the machine. loading paper. Initial Actions Power Off and On NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History.

Power Off and On Perform the following in order: 2. Replace the Hard Drive ([PL 35.UI and BSD 16. If replaceing the SBC PWB does not resolve the prob- lem.302-321 XEIP Browser Dead 302-380 UI Communication Fault XEIP Browser Dead Communication via H-H USB netpath connection between NC and UI panel is not working NOTE: Set by the XUI when the XEIP browser does not respond or is known to be dead.2). 2. Replace the SBC PWB (PL 35. Replace the SBC PWB (PL 35. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-11 302-321.2) 6. 5. 3. Procedure Procedure Perform the following in order: 1. Reload SW using GP 9 1. Reload software via AltBoot (GP 9).SBC to troubleshoot the problem. Power Off and On 3. 4. install the original SBC PWB. Use BSD 2. Replace the Hard Drive ([PL 35. 302-380 . 4. Replace the USB Cable PL 18.2]).2]). ECAT Issue November 9.1 .5.1 .

302-381 UI Communication Fault 302-390 Config Services Not Stable Communication via USB connection between CC and UI panel is not working. 2012 ECAT Issue 302-381. During power up all configurable services have not achieved a stable state after 5 minutes from power up Procedure Go to 302-380 UI Communication Fault RAP NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. loading paper.. closing a cover. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. etc). Procedure Go to the Machine Not Ready RAP. Status Indicator RAPs November 9. or a chain/link listing on a BSD. replacing a CRU.g. 302-390 2-12 WorkCentre 7220/7225 Service Documentation .

Procedure Perform thefollowing in order: 1.download the upgrade SW again. verify that the files are correct for the machine. Check connections and cables and perform Software Upgrade again using Altboot in GP 9. 2. reinstall the original SBC PWB and call service support. Procedure Initial Actions If a downgrade is required by the customer perform the downgrade using AltBoot in GP 9. A Customer upgrade was attempted.303-306 Downgrade Not Permitted 303-307 Upgrade Synchronization Failure Downgrade not permitted. 303-307 . If the previous version loads correctly. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-13 303-306 . Replace the Hard Drive (PL 35. 5. Replace the SBC PWB (PL 35. SW Upgrade Synchronization problem. 3. and attempt the upgrade using different media. use Altboot to reload the SW version that existed on the machine prior to attempting the upgrade. not. If this fails to resolve the problem.2). If Power off and power on the machine. which would result in a down. power off and then power on the machine. Customer or CSE tried to perform upgrade resulting in a grade. ECAT Issue November 9. If the upgrade fails again. SW Upgrade Synchronization Failure.2). 4. which is not allowed.

and change the NVM setting in the following location If intermittent performance is suspected. Procedure Switch the power off then on.1) 2.1) • If the fault is unrelated to MCU replacement it may be corrupt software. Inspect the MCU PWB for loose connections or any obvious electrical/mechanical cause for perform a Software Upgrade (GP 9). perform an Alt- the following in order: boot SW Upgrade. Clean. 1. 2012 ECAT Issue 303-316 . it is probably a software mismatch. the IOT module and the rest of the software: • If the fault occurred after replacing the MCU PWB.2). IOT NVM Save Failure The scanner and copier are disabled but printing is operational. Replace the Hard Drive (PL 35.2). SBC PWB and SBC (SWUP NVM Save Switch): [616-116] Change the value to 2 NVM PWB for loose connections or any obvious electrical/mechanical cause for malfunc- tion.2). • Replace the MCU PWB (PL 18. If the problem continues. perform GP 9. Procedure This fault can be caused by IOT software corruption or a software version mismatch between Switch the power off then on. Fault Code 303-317 is still declared. If this does not resolve the problem replace • If the fault is unrelated to MCU replacement it may be corrupt software. reseat or replace as required.2) If this does not resolve the problem replace the following in order. boot SW Upgrade. 303-317 2-14 WorkCentre 7220/7225 Service Documentation . Status Indicator RAPs November 9. perform an Alt- • Replace the Hard Drive (PL 35. • Replace the SBC PWB (PL 35. 3. Replace the MCU PWB (PL 18. Initial Actions Y N Enter the diagnostic mode dC131. malfunction. Replace the SBC PWB (PL 35. inspect the MCU PWB.303-316 CCM Cannot Communicate with IOT 303-317 IOT NVM Save Failure Controller cannot communicate with IOT.

303-319 .2). Replace the MCU PWB (PL 18. – Any customer settings in the Tools mode. If this does not resolve the problem replace the following in order. – Any setting changes (specifically NVM settings) shown on the machine’s service log.303-318 IOT NVM Init Failure 303-319 IOT NVM Restore Failure IOT NVM Init Failure IOT NVM Restore Failure Initial Actions Procedure • Disconnect any Foreign Interface devices. if possible. Procedure Perform dC301 NVM Initialization for the IOT. • If possible. save Critical NVM (dC361 ). Perform dC361 NVM Restore for the IOT Critical NVM.2). 3. ECAT Issue November 9.1) – Any customer setting Auditron account from the system administrator 2. • Obtain all of the following information: – Saved Machine Settings. Replace the SBC PWB (PL 35. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-15 303-318 . Replace the Hard Drive (PL 35. – NVM value factory setting report (typically it is located in the Tray 1 pocket) 1. use the data accumulated in Initial Actions to restore the machine to its previous configuration. After the initialization is complete.

Initial Actions Procedure Power off and power on the machine. 3.303-320 Incompatible Product Type 303-324 Software Upgrade File Transfer Failure Incompatible Product Type. If this fails to resolve the problem. 4. 2. Download the upgrade SW again.2). verify that the files are correct for the machine.dlm file using the Web UI to upgrade the machine. Check connections and cables and perform SW Upgrade again using Altboot in GP 9. Status Indicator RAPs November 9. and attempt the upgrade using different media. 303-324 2-16 WorkCentre 7220/7225 Service Documentation . SW Upgrade Aborted due to incompatible product type . 2012 ECAT Issue 303-320 . Procedure Perform thefollowing in order: 1.2). Replace the Hard Drive (PL 35. Perform GP 9 Software Upgrade with the correct Software module or select the correct . Replace the SBC PWB (PL 35.software SW Upgrade File Transfer failure set does not match hardware. reinstall the original SBC PWB and call service support.

303-326 . ECAT Issue November 9. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-17 303-325 . call service support for assistance. perform Forced Altboot using GP 9 . Procedure Power OFF and then ON. since the SW Upgrade version is the same as the SW version on the machine.303-325 Wall Clock Timeout During Power Up 303-326 Upgrade is not Required System detects that the Wall Clock has not incremented within 1. Procedure If a software reinstallation is required. If the problem continues. Upgrade not required.5 seconds during Power On.

Procedure The problem is still present: Y N Return to Service Call Procedures. 2012 ECAT Issue 303-327 . speed set incorrectly). user error and others. 303-329 2-18 WorkCentre 7220/7225 Service Documentation . Check connections and reseat PWBs on SBC PWB and attempt another upgrade using GP 9 forced upgrade for the system or platform that failed. Status Indicator RAPs November 9. this problem could be caused by an internal timing issue (Front side BUS Upgrade request received during active diagnostics. hardware error.303-327 Upgrade Failure 303-329 Upgrade Request During Diagnostics Upgrade Failed. Call service support for assistance. Procedure Initial Actions Exit Diagnostics and perform GP 9 Software Upgrade.

Procedure Reseat PWBs on the SBC (Riser PWB. Fax PWB (if installed) and Memory PWBs).303-330 Upgrade Request During Active Security Feature 303-331 Communication Fault With NC Upgrade request received during active Security function. 303-331 . Y N Return to Service Call Procedures. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-19 303-330 . This problem could be caused by loose connections or Procedure improperly seated PWBs. ECAT Issue November 9. The prob- lem continues. Main controller board cannot communicate with Network Controller and unable to reestablish communications for 12 minutes. Go to the Machine Not Ready RAP. Wait until Security function (Image Overwrite) is completed and perform GP 9 Software Upgrade.

Fax PWB (if installed) and Memory PWBs). Procedure Initial Actions Reseat PWBs on the SBC (Riser PWB. If the problem continues. Go to the Machine Not Ready RAP. timed out or the application SW wrote to an illegal address. Check that the customer does not have another device configured with the same IP address. Perform dC361 to restore NVM. 2012 ECAT Issue 303-332 . 303-338 2-20 WorkCentre 7220/7225 Service Documentation . lem continues. This System detect that the main controller on CCM has been reset. Switch the power off then on. The prob. perform GP 9 SW upgrade.303-332 NC Communications Timeout 303-338 Main Controller Has Been Reset CCS unable to reestablish communication with the Network Controller for 12 minutes. Status Indicator RAPs November 9. either the watch dog timer problem could be caused by loose connections or improperly seated PWBs. Y N Procedure Return to Service Call Procedures.

2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-21 303-346 . Go to the 303-347 . NOTE: The UI will not display this fault because of the communication problem with the SBC PWB. Procedure NOTE: This fault can occur if the UI software version is not compatible with the SBC software version. go to the Machine Not Ready RAP.UI Communication Procedure The SBC cannot communicate with UI PWB.4 . If the problem persists. 303-347 . If communication is not reestablished within 30 seconds. This fault can be viewed only with the PWS. fault code 03-346 will be declared. ECAT Issue November 9. Perform GP 9.303-346 UI Communication Timeout 303-347 UI Communication Fault The SBC is unable to reestablish communication with the UI after 30 seconds.SBC . BSD-ON: BSD 3.

303-355 CCM POST Failure During NVM Test/NVM Battery 303-380 Distribution PWB Missing or Disconnected Dead BSD-ON: BSD 3. failing. Reseat the SBC NVM PWB battery. Check the connectors between the SBC and the IIT/IPS PWBs.1 to replace the SBC NVM PWB.SBC DADF Communication Power On Self-Test failure detected during the NVM Integrity Test. call service support for assistance. If the problem continues. or has failed. If the problem continues. 303-380 2-22 WorkCentre 7220/7225 Service Documentation . Power OFF and then ON. Procedure Procedure The SBC NVM battery may be loose.5 . NVM battery dead PWB is missing or disconnected. 2012 ECAT Issue 303-355 . Status Indicator RAPs November 9. go to REP 3.

303-398 . 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-23 303-390 . If the machine is not serialized correctly this could be the cause of the SIM problem. Call service support for assistance. call service support for assistance. The number recorded on the SIM Card does not match the machine serial number. ECAT Issue November 9. Procedure NOTE: If the problem surfaced after a PWB replacement that required serialization. of the same type.303-390 Upgrade Automation Failed 303-398 SOK 1 Not Detected Upgrade Automation failed SIM Card serial number mismatch. If the problem still exists after using the new SIM. to install the feature(s) on the machine. The SIM belongs to another machine and will not work in the machine it is being tried on. make sure the serialization was performed correctly (dC132). The first time a SIM is used in a machine the Serial number of the Procedure machine is written to the SIM. Try a new SIM.

Status Indicator RAPs November 9.” use the Tools Switch the power off then on. If the problem continues. If the option is listed as” installed/not enabled. menu (see GP 2) to enable. go to the OF 17-1 FAX Entry. and ensure the feature was ordered by verifying the paperwork with the CBR. 2012 ECAT Issue 303-399 . replace the SBC PWB (PL 35. contact the Sales Rep. If the problem still occurs with new SIMs. If it was not ordered. 303-401 2-24 WorkCentre 7220/7225 Service Documentation .2).303-399 SOK 1 Not Detected 303-401 Basic FAX Not Detected or Confirmed SIM Card data cannot be processed Basic FAX not detected/confirmed Procedure Procedure Check the configuration page. If the SIMs are not available. should order the SIM/feature using the correct Sales Order Number. the Sales Rep. a replacement part can be ordered from the Parts List. If the feature was ordered.

If the problem continues. Switch the power off then on. ECAT Issue November 9. 303-417 . If the problem continues. go to the OF 17-1 FAX Entry. reload FAX software (GP 9).303-403 Extended FAX Not Detected or Confirmed 303-417 Incompatible FAX SW Detected at Power Up Extended FAX not detected/confirmed Incompatible FAX software detected at power on Procedure Procedure Switch the power off then on. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-25 303-403 .

303-777 Power Loss Detected 303-788 Failed to Exit Power Save Mode Input Power loss detected or software corruption. Verify customer power outlet voltage is correct. Reload current IOT software or perform an upgrade. 303-788 2-26 WorkCentre 7220/7225 Service Documentation . CCS Runtime could not enter power saver mode S3. 3. 2. Procedure Switch the power off then on to allow system to enter power save. power saver mode S3 at the next attempt to do so. 2012 ECAT Issue 303-777 . Procedure NOTE: The CC USB could not re-enumerate the UI panel coming out of sleep. Power off and Power on the machine. This prevents system entry into 1. as necessary (GP 9). Status Indicator RAPs November 9. which keeps parts of the system in power saver mode S3 and parts awake.

or OS file system problem. ECAT Issue November 9. At power up. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-27 303-790 .303-790 Timezone File Cannot be Set Timezone file cannot be set. perform GP 9 SW upgrade. If the problem continues. the timezone setting is not valid due to NVM corrup- tion. Time Zone overridden to GMT: DST Disabled. Perform dC361 to restore NVM. Procedure Switch the power off then on.

Status Indicator RAPs November 9. 2012 ECAT Issue 303-790 2-28 WorkCentre 7220/7225 Service Documentation .

Press the Stop button. [005-205].Document Feed (2 of 2) • Between P/J754 pin-B2 and P/J754 pin-B3/B4 After feeding started (DADF Feed Motor On (CW)) in Duplex. drag and damage. turn OFF the power switch first and then the main power switch. • Between P/J754 pin-B1 and P/J754 pin-B5/B6 BSD-ON:BSD 5.Document Setting and check the +24VDC circuit to the DADF PWB P/J753-2. If no problems are found. 1 Ohm for each? not turn ON within the specified time. wear or revolution failure. Replace the DADF PWB (PL 51. Procedure Check the following: Remove the DADF Rear Cover and open the Top Cover. as well as between the DADF PWB P/J754-B2 and the DADF Feed Motor P/J776-2 for an open circuit and poor contact. as well as between the DADF PWB P/J757-4 and the DADF Feed Out Sensor P/J772-3 for open circuits and poor contacts.5 . Y N Disconnect the DADF Feed Out Sensor connector P/J772. A 305-121 DADF Feed Out Sensor On Jam Measure the wire wound resistance of the Motor.5). Enter the Diag Mode.2). Y N Replace the DADF Feed Motor (PL 51. change between High/Low? • The DADF Feed Out Sensor Actuator for disengagement. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-29 305-121 . Turn ON dC330 [005-010] (DADF Feed Motor). Is the voltage between the DADF Feed Out Sensor P/J772-1 (+) and P/J772-3 (-) +5VDC? Y N Check the wires between the DADF PWB P/J757-6 and the DADF Feed Out Sensor P/J772-1. Does the display • The DADF Feed/Nudger Roll for contamination.2).2). Activate the Actuator of the DADF Feed Out Sensor manually. Replace the DADF PWB (PL 51.6). Check the wires between the DADF PWB P/J754-B1 and the DADF Feed Motor P/ J776-5. A ECAT Issue November 9. NOTE: When turning the power OFF. Turn OFF the power and disconnect P/J754 from the DADF PWB.1 . turn ON dC330 • The document path for foreign substances. replace the DADF PWB (PL 51. the DADF Feed Out Sensor did Is the resistance approx. Is High displayed? Y N Check the wire between the DADF Feed Out Sensor P/J772-2 and the DADF PWB P/J757-5 for a short circuit. Does the DADF Feed Motor operate? Y N Is the voltage between the DADF Feed Motor P/J776-5/2 (+) and the GND (-) +24VDC? Y N Is the voltage between the DADF PWB P/J754-B1/B2 (+) and the GND (-) +24VDC? Y N Is the voltage between the DADF PWB P/J753-2 (+) and the GND (-) +24VDC? Y N Refer to BSD 5. Replace the DADF Feed Out Sensor (PL 51.

Is the resistance approx. • Between P/J754 pin-B1 and P/J754 pin-B5/B6 • After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in • Between P/J754 pin-B2 and P/J754 pin-B3/B4 Duplex.2). etc. change to High? Y N Check the wire between the DADF Pre Registration Sensor P/J774-2 and the DADF PWB P/J757-11 for a short circuit. switch. Duplex. turn OFF the power switch first and then the main power Y N Replace the DADF Feed Motor (PL 51. A B C 305-122 DADF Simplex/Side 1 Pre Registration Sensor On Check the wires between the DADF PWB P/J754-B1 and the DADF Feed Motor P/ J776-5. Disconnect the DADF Pre Registration Sensor connector P/J774. Does the display • The document path for foreign substances.2).17). change to High? Y N • Overly strong Retard pressure. Does the display • The DADF Pre Registration Sensor Actuator for disengagement. Turn ON dC330 [005-010] (DADF Feed Motor). 1 Ohm for each? NOTE: When turning the power OFF. Replace the DADF Pre Registration Sensor (PL 51. replace the DADF PWB (PL 51. the DADF Pre Registration Sensor did not turn ON within the specified time. Does the DADF Feed Motor operate? Y N Is the voltage between the DADF Feed Motor P/J776-5/2 (+) and the GND (-) +24VDC? Y N Is the voltage between the DADF PWB P/J754-B1/B2 (+) and the GND (-) +24VDC? Y N Is the voltage between the DADF PWB P/J753-2 (+) and the GND (-) +24VDC? Y N Refer to BSD 5.Document Setting and check the +24VDC circuit to the DADF PWB P/J753-2. as well as between the DADF PWB P/J757-10 and the DADF Pre Registration Sensor P/J774-3 for open circuits and poor contacts. BSD-ON:BSD 5.Document Feed (2 of 2) Turn OFF the power and disconnect P/J754 from the DADF PWB. Block the DADF Pre Registration Sensor using a sheet of paper. 2012 ECAT Issue 305-122 2-30 WorkCentre 7220/7225 Service Documentation . as well as between the DADF PWB P/J754-B2 and the DADF Feed Motor Jam P/J776-2 for an open circuit and poor contact. turn ON dC330 [005- Check the following: 206].5). If no problems are found. A B C Status Indicator RAPs November 9. Press the Stop button. • After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Measure the wire wound resistance of the Motor.1 . Enter the Diag Mode. Replace the DADF PWB (PL 51.2). the DADF Pre Registration Sensor did not turn ON within the specified time. Open the Top Cover and remove the Invert Chute.5 . Procedure Replace the DADF PWB (PL 51. Is the voltage between P/J774-1 (+) and P/J774-3 (-) +5VDC? Y N Check the wires between the DADF PWB P/J757-12 and the DADF Pre Registra- tion Sensor P/J774-1. drag and damage.

The voltage between the DADF Registration Sensor P/J775-2 (+) and the GND (-) +5VDC? Y N Check the connection between the DADF Registration Sensor P/J775-2 and the DADF PWB P/J757-14 for an open circuit and poor contact. Turn ON dC330 [005-008] (DADF Feed Motor). 1 Ohm for each? switch. Turn ON the DADF Registration Sensor using a sheet of paper. Y N Replace the DADF Feed Motor (PL 51.5).Document Scan and Invert Turn OFF the power and disconnect P/J754 from the DADF PWB.Document Setting and check the +24VDC circuit to the DADF PWB P/J753-2.5 .1 . Replace the DADF Registration Sensor (PL 51. Measure the wire wound resistance of the Motor. Replace the DADF PWB (PL 51.6 .2). as well as between the DADF PWB P/J757-13 and the DADF Registration Sensor P/J775-3 for open circuits and poor contacts. wear or revolution failure.Document Feed (2 of 2) P/J776-2 for an open circuit and poor contact.17). the DADF Registration • Between P/J754 pin-B1 and P/J754 pin-B5/B6 Sensor did not turn ON within the specified time. BSD-ON:BSD 5.2). Replace the DADF PWB (PL 51. • Between P/J754 pin-B2 and P/J754 pin-B3/B4 NOTE: When turning the power OFF. A B C 305-123 DADF Simplex/Side 1 Registration Sensor On Jam Check the wires between the DADF PWB P/J754-B1 and the DADF Feed Motor P/ J776-5.2). Remove the DADF Rear Cover. Does the display change to "H" (opposite to the voltage level)? Check the following: Y N • The document path for foreign substances. Press the Stop button. as well as between the DADF PWB P/J754-B2 and the DADF Feed Motor BSD-ON:BSD 5. Is the voltage between the DADF PWB P/J757-14 (+) • The Transportation Roll for contamination. etc. Enter the Diag Mode. After Pre Registration operation started (DADF Feed Motor On (CCW)). The voltage between the DADF Registration Sensor P/J775-1 (+) and P/J775-3 (-) +5VDC? Y N Check the wires between the DADF PWB P/J757-15 and the DADF Registration Sensor P/J775-1. Does the DADF Feed Motor operate? Y N The voltage between the DADF Feed Motor P/J776-5/2 (+) and the GND (-) +24VDC? Y N The voltage between the DADF PWB P/J754-B1/B2 (+) and the GND (-) +24VDC? Y N The voltage between the DADF PWB P/J753-2 (+) and the GND (-) +24VDC? Y N Refer to BSD 5. Procedure Open the Top Cover and remove the Invert Chute. turn OFF the power switch first and then the main power The resistance approx. 110]. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-31 305-123 . turn ON dC330 [005. and the GND (-) +5VDC? Y N Replace the DADF PWB (PL 51. A B C ECAT Issue November 9.

305-125 DADF Registration Sensor Off Jam 305-131 DADF Invert Sensor On Jam (During Invert) BSD-ON: BSD 5. the DADF Registration Sensor did not turn OFF within the specified time.Document Scan and Invert BSD-ON:BSD 5.6 .5) • Check the sw version of the controller sw .17) • DADF Pre Registration Sensor: dC330 [005-206] (PL 51.5) • Check the circuit between the DADF Inverter Sensor and the DADF PWB • DADF Registration Motor: dC330 [005-033] (PL 51. 2012 ECAT Issue 305-125. 305-131 2-32 WorkCentre 7220/7225 Service Documentation .5 .Document Scan and Invert After the DADF Registration Sensor turned ON at Invert.2) • DADF Registration Sensor: dC330 [005-110] (PL 51. turn OFF the power switch first and then the main power switch. NOTE: When turning the power OFF. (PL 51. NOTE: When turning the power OFF.Document Feed (2 of 2) BSD-ON: BSD 5. • Check the circuit between the DADF Registration Sensor and the DADF PWB • DADF Feed Motor: dC330 [005-008] (PL 51. the DADF Invert Sensor did not turn ON within the specified time. (PL 51.17) • Check the circuit between the DADF Registration Sensor and the DADF PWB • DADF Invert Sensor: dC330 [005-211] (PL 51.update if required (GP 9). After the DADF Pre Registration Sensor turned OFF. Procedure Check the following: Procedure Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • Transportation failure due to foreign substance in the document path • The surface of the roll for wear • The surface of the roll for foreign substance • Check the sw version of the controller sw .update if required (GP 9).5) • DADF Registration Sensor: dC330 [005-110] (PL 51.6 .2) Status Indicator RAPs November 9.17) • DADF PWB failure. • The surface of the roll for wear • DADF Registration Motor: dC330 [005-033] (PL 51.9) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF PWB failure. turn OFF the power switch first and then the main power switch.

Document Scan and Invert After the Read Speed Control operation started (DADF Registration Motor On (CCW)). turn OFF the power switch first and then the main power started (DADF Registration Motor On (CCW)).update if required (GP 9). turn OFF the power switch first and then the main power Check the following: switch. 305-134 . (PL 51.5) • DADF PWB failure.6 . within the specified time.update if required (GP 9). (PL 51.9) • DADF PWB failure. after the Read Speed Control operation NOTE: When turning the power OFF. • DADF Invert Sensor: dC330 [005-211] (PL 51. the DADF DADF Invert Sensor did not turn ON within the specified time. Procedure NOTE: When turning the power OFF.17) • DADF Invert Sensor: dC330 [005-211] (PL 51.305-132 DADF Invert Sensor On Jam 305-134 DADF Inverter Sensor Off Jam (During Invert) BSD-ON:BSD 5.2) ECAT Issue November 9. • The surface of the roll for foreign substance • DADF Registration Motor: dC330 [005-033] (PL 51. the DADF Inverter Sensor did not turn OFF switch.Document Scan and Invert BSD-ON: BSD 5. the • After the DADF Registration Sensor turned OFF at Invert of the last document. • Transportation failure due to foreign substance in the document path Procedure Check the following: • The surface of the roll for foreign substance • The surface of the roll for wear • Transportation failure due to foreign substance in the document path • Check the sw version of the controller sw .2) • Check the circuit between the DADF Registration Sensor and the DADF PWB • Check the circuit between the DADF Inverter Sensor and the DADF PWB • DADF Registration Sensor: dC330 [005-110] (PL 51. • During the Invert where there is a next document. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-33 305-132. Inverter Sensor did not turn OFF within the specified time.5) • The surface of the roll for wear • Check the circuit between the DADF Inverter Sensor and the DADF PWB • Check the sw version of the controller sw .6 .9) • DADF Registration Motor: dC330 [005-033] (PL 51.

Document Exit Transportation BSD-ON:BSD 5.5 .5 . turn OFF the power switch first and then the main power switch. Solenoid (dC330 [005-072])) (PL 51. NOTE: When turning the power OFF.Document Feed (2 of 2) BSD-ON: BSD 5. 305-136 2-34 WorkCentre 7220/7225 Service Documentation . Status Indicator RAPs November 9.17) • Check the circuit between the DADF Registration Sensor and the DADF PWB • DADF PWB failure. turn OFF the power switch first and then the main power switch.17) • The Gate Solenoid dC330 [005-090] for operation failure • DADF Feed Motor: dC330 [005-008] (PL 51. the DADF Registration Sensor did not turn ON within the specified time.7 . Procedure Check the following: Procedure Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • Transportation failure due to foreign substance in the document path • The surface of the roll for wear • The surface of the roll for foreign substance • Check the sw version of the controller sw . (Including the operations of Exit Nip Release • Check the sw version of the controller sw .17) • DADF Pre Registration Sensor: dC330 [005-206] (PL 51.6 .305-135 DADF Side 2 Pre Registration Sensor On Jam 305-136 DADF Side 2 Registration Sensor On Jam BSD-ON:BSD 5.2) Solenoid (dC330 [005-072])) (PL 51.5) • Check if the Exit Roll is nipping properly. the DADF Pre Registration Sensor did not turn ON within the specified time.5) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Pre Registration Sensor: dC330 [005-206] (PL 51.7 .Document Scan and Invert BSD-ON:BSD 5. (PL 51.Document Feed (2 of 2) BSD-ON:BSD 5. After the Invert operation started (DADF Registration Motor On (CW)) at Invert. (Including the operations of Exit Nip Release • DADF PWB failure.Document Scan and Invert BSD-ON:BSD 5. 2012 ECAT Issue 305-135 . NOTE: When turning the power OFF.update if required (GP 9).2) • DADF Registration Sensor: dC330 [005-110] (PL 51.6 .Document Setting BSD-ON:BSD 5.update if required (GP 9).1 . • The surface of the roll for wear • Check if the Exit Roll is nipping properly.6) • DADF Registration Motor: dC330 [005-033] (PL 51.6). (PL 51.Document Exit Transportation After the DADF Pre Registration Sensor turned ON at Invert.

6 .2) ECAT Issue November 9.5 . • Transportation failure due to foreign substance in the document path • DADF Registration Motor: dC330 [005-033] (PL 51. (PL 51.Document Scan and Invert BSD-ON:BSD 5.Document Feed (2 of 2).9) • DADF PWB failure. NOTE: When turning the power OFF.update if required (GP 9).Document Scan and Invert BSD-ON:BSD 5.305-139 DADF Invert Sensor Off Jam 305-145 DADF Registration Sensor Off Jam (Invert) BSD-ON:BSD 5. the DADF Inverter Sensor did not turn OFF within the specified time.17) • The Gate Solenoid dC330 [005-090] for operation failure • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Registration Motor: dC330 [005-033] (PL 51.5) • DADF Pre Registration Sensor: dC330 [005-206] (PL 51.2) Solenoid (dC330 [005-072])) (PL 51.update if required (GP 9).17) • Check if the Exit Roll is nipping properly. turn OFF the power switch first and then the main power switch. after the Next switch. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-35 305-139. Procedure Check the following: NOTE: When turning the power OFF. (PL 51.6 . BSD-ON: BSD 5.1 .5) • The surface of the roll for wear • Check the circuit between the DADF Registration Sensor and the DADF PWB • Check the sw version of the controller sw .6) • Check the circuit between the DADF Registration Sensor and the DADF PWB • DADF Registration Sensor: dC330 [005-110] (PL 51. the DADF Registration Sensor did not turn OFF within the specified time.Document Setting BSD-ON: BSD 5.7 . 305-145 . • DADF Registration Sensor: dC330 [005-110] (PL 51.17) • Check the circuit between the DADF Inverter Sensor and the DADF PWB • DADF Invert Sensor: dC330 [005-211] (PL 51. • After the DADF Registration Sensor turned OFF in the Scan operation. (Including the operations of Exit Nip Release • DADF PWB failure.Document Exit Transportation After the DADF Pre Registration Sensor turned OFF at Invert.5) • The surface of the roll for foreign substance • DADF Feed Motor: dC330 [005-008] (PL 51. turn OFF the power switch first and then the main power • During the 1 Sided mode scan operation where there is a next document. Document Scan Read Speed Control started (DADF Registration Motor On (CCW)). the DADF Invert Sensor did not turn OFF within the specified time. • Transportation failure due to foreign substance in the document path Procedure • The surface of the roll for foreign substance • The surface of the roll for wear Check the following: • Check the sw version of the controller sw .

5) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Feed Motor: dC330 [005-010] (PL 51. NOTE: When turning the power OFF.5) • DADF Registration Motor: dC330 [005-033] (PL 51.Document Feed (2 of 2) BSD-ON:BSD 5.5) • Check the sw version of the controller sw . turn OFF the power switch first and then the main power switch. 2012 ECAT Issue 305-146. 305-147 2-36 WorkCentre 7220/7225 Service Documentation .Document Scan and Invert BSD-ON:BSD 5.6 . the DADF Pre Registration Sensor did not turn OFF within the specified time. Procedure Check the following: Procedure Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • Transportation failure due to foreign substance in the document path • The surface of the roll for wear • The surface of the roll for foreign substance • Check the sw version of the controller sw .5 .6 .305-146 DADF Pre Registration Sensor Off Jam 305-147 DADF Pre Registration Sensor Off Jam (Invert) BSD-ON: BSD 5.17) • DADF PWB failure.update if required (GP 9).2) Status Indicator RAPs November 9. After the DADF Feed Out Sensor turned OFF in 1 Sided mode. • The surface of the roll for wear • DADF Registration Motor: dC330 [005-033] (PL 51. • DADF Feed Motor: dC330 [005-010] (PL 51. turn OFF the power switch first and then the main power switch.Document Scan and Invert BSD-ON:BSD 5. (Including the operations of Exit Nip Release • DADF PWB failure.7 .5) • DADF Pre Registration Sensor: dC330 [005-206] (PL 51. (PL 51.2) Solenoid (dC330 [005-072])) (PL 51.5 .6) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Pre Registration Sensor: dC330 [005-206] (PL 51. (PL 51.Document Feed (2 of 2) BSD-ON: BSD 5. the DADF Pre Registration Sensor did not turn OFF within the specified time.17) • Check if the Exit Roll is nipping properly.Document Exit Transportation After the DADF Registration Motor turned ON at Invert. NOTE: When turning the power OFF.update if required (GP 9).

Document Size Sensing (2 of 2) different from the width of the document guide.2).17) • Document Tray Size Sensor 1/2: dC330 [005-221/222] (PL 51.Document Size Sensing (2 of 2) BSD-ON:BSD 5.4 .10) • Check the sw version of the controller sw . ECAT Issue November 9. BSD-ON:BSD 5. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-37 305-194.305-194 Size Mismatch Jam On SS Mix-Size 305-196 Size Mismatch Jam On No Mix-Size BSD-ON: BSD 5.Document Feed (1 of 2) NOTE: When turning the power OFF. replace the DADF PWB (PL 51.10) • DADF APS Sensor 1: dC330 [005-218] (PL 51.10) • DADF Tray Set Guide Sensors 1-3: dC330 [005-215/216/217] (PL 51.2 .3 . turn OFF the power switch first and then the main power Check the following: switch. turn OFF the power switch first and then the main power switch.Document Size Sensing (1 of 2) In Slow Scan (SS) Mixed mode.update if required (GP 9). • If no problems are found. Procedure • Check the circuit between the DADF Tray Set Guide Sensors 1-3 and the DADF PWB Check the following: • DADF Tray Set Guide Sensors 1-3: dC330 [005-215/216/217] (PL 51. it was detected that the size in the Fast Scan Direction was BSD-ON:BSD 5.3 . A document in a different size from the first document was detected in the No Mix mode. • Check that the DADF Tray Set Guide operates normally. 305-196 . Procedure NOTE: When turning the power OFF.

It was detected that the document length in Slow Scan direction was out of the specifications. • A5 SEF and all the other document sizes. and the DADF PWB. 8.Document Feed (2 of 2) A prohibited size combination was detected. replace the DADF PWB (PL 51.5 x 11 LEF.305-197 Prohibit Combine Size Jam 305-198 Too Short Size Jam BSD-ON: BSD 5. check the circuit between the DADF Pre Registration Sensor. A4 LEF.5 x 8. Status Indicator RAPs November 9.Document Feed (2 of 2) BSD-ON: BSD 5. switch. Check the sw version of the controller sw .5 . 11 x 17 SEF. Procedure Check the document size a user has scanned.5 . turn OFF the power switch first and then the main power • 5. the DADF Feed Out Sensor. 2012 ECAT Issue 305-197. If its length is within the available range for DADF feeding. If no problems are found. Procedure • Simplex mode: shorter than 85mm Explain to the customer that the following combinations are prohibited.2). • B5 SEF. A3 LEF. plus 11 x 15 SEF.5 SEF and all the other document sizes. • Duplex mode: shorter than 110mm NOTE: When turning the power OFF. 305-198 2-38 WorkCentre 7220/7225 Service Documentation .update if required (GP 9).

update if required (GP 9).5 . Procedure Check the document size a user has scanned. turn OFF the power switch first and then the main power switch. it was detected that the DADF is in Download Mode. and the DADF PWB. replace the DADF PWB (PL 51.305-199 Too Long Size Jam 305-210 DADF Download Fail BSD-ON:BSD 5. • Simplex and Duplex modes: 431.9mm or longer • Fax mode: 1501.5 . ECAT Issue November 9. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-39 305-199.0mm or longer Procedure Complete the DADF software download. 305-210 . NOTE: When turning the power OFF. If its length is within the available range for DADF feeding. the DADF Feed Out Sensor. When the IISS starts up (Power ON/Sleep recovery). check the circuit between the DADF Pre Registration Sensor. If no problems are found.Document Feed (2 of 2) BSD-ON:BSD 3.SBC DADF Communication It was detected that the document length in Slow Scan direction was out of the specifications.2). Check the sw version of the controller sw .

Fail 305-305 DADF Feeder Cover Interlock Open (when BSD-ON:BSD 3. If the problem persists after turning the power OFF then ON. replace the DADF PWB (PL 51. Read/Write operation failed. • DADF Interlock Switch: dC330 [005-212] (PL 51.2). Procedure troller sw .Document Setting The DADF EEPROM. Replace the DADF PWB (PL 51. Check the following: • The DADF Feeder Cover for misalignment or damage.2).SBC DADF Communication running) BSD-ON:BSD 5.305-280 DADF EEPROM. NOTE: When turning the power OFF.1 . If no problems are found. Check the sw version of the con. Status Indicator RAPs November 9.update if required (GP 9). turn OFF the power switch first and then the main power Procedure switch.update if required (GP 9) • If the problem persists.5 . 305-305 2-40 WorkCentre 7220/7225 Service Documentation . NOTE: When turning the power OFF. turn OFF the power switch first and then the main power switch. 2012 ECAT Issue 305-280. The Feeder Cover Interlock was opened during DADF operation. check the circuit between the DADF Interlock Switch and the DADF PWB.5) • Check the sw version of the controller sw .

check the circuit between the DADF Pre Registration Sensor and DADF PWB.update if required (GP 9) • Check the sw version of the controller sw . 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-41 305-906. turn OFF the power switch first and then the main power switch. check the circuit between the DADF Feed Out Sensor and the • If the problem persists. At Feeder Cover Interlock Close 2. and etc.2).Document Feed (2 of 2) The DADF Feed Out Sensor turns ON at the following times. 305-907 . When Power is ON 1. the Actuator for return fail- eign substances. At Feeder Cover Interlock Close 3. and etc. replace the DADF PWB (PL 51. • DADF Feed Out Sensor: dC330 [005-205] (PL 51. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. At Platen Interlock Close 3. contamination on sensors. ECAT Issue November 9.2).5 . the DADF PWB.305-906 DADF Feed Out Sensor Static Jam 305-907 DADF Pre Registration Sensor Static Jam BSD-ON:BSD 5. contamination on sensors. switch. • If the problem persists. the Actuator for return failure. • Check the DADF Pre Registration Sensor for remaining paper. The DADF Pre Registration Sensor turns ON at the following times: 1. for. If no problems are found.6) • DADF Pre Registration Sensor: dC330 [005-206] (PL 51. When Power is ON 2.5 .Document Feed (2 of 2) BSD-ON:BSD 5.update if required (GP 9). If no problems are found. Procedure Procedure Check the following: Check the following: • Check the DADF Feed Out Sensor for remaining paper.17) • Check the sw version of the controller sw . foreign substances. ure. At Platen Interlock Close NOTE: When turning the power OFF. replace the DADF PWB (PL 51.

305-908 DADF Registration Sensor Static Jam 305-913 DADF Inverter Sensor Static Jam
BSD-ON:BSD 5.6 - Document Scan and Invert BSD-ON:BSD 5.6 - Document Scan and Invert

The DADF Registration Sensor turns ON at the following times: The DADF Invert Sensor turns On at the timings below.

1. When Power is ON 1. When Power is ON
2. At Feeder Cover Interlock Close 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close 3. At Platen Interlock Close

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
switch. switch.

Procedure Procedure
Check the following: Check the following:

• Check the DADF Registration Sensor for remaining paper, foreign substances, contami- • Check the DADF Inverter Sensor for remaining paper, the Actuator for return failure, for-
nation on sensors, and etc. eign substances, contamination on sensors, and etc.
• DADF Registration Sensor: dC330 [005-110] (PL 51.17) • DADF Invert Sensor: dC330 [005-211] (PL 51.9)
• Check the sw version of the controller sw - update if required (GP 9). • Check the sw version of the controller sw - update if required (GP 9).
• If the problem persists, check the circuit between the DADF Registration Sensor and the • If the problem persists, check the circuit between the DADF Invert Sensor and the DADF
DADF PWB. If no problems are found, replace the DADF PWB (PL 51.2). PWB. If no problems are found, replace the DADF PWB (PL 51.2).

Status Indicator RAPs November 9, 2012 ECAT Issue
305-908, 305-913 2-42 WorkCentre 7220/7225 Service Documentation

305-915 DADF APS Sensor 1 Static Jam 305-916 DADF APS Sensor 2 Static Jam
BSD-ON:BSD 5.4 - Document Feed (1 of 2) BSD-ON:BSD 5.4 - Document Feed (1 of 2)

The DADF APS Sensor 1 turns ON at the timings below. The DADF APS Sensor 2 turns ON at the timings below.

1. When Power is ON 1. When Power is ON
2. At Feeder Cover Interlock Close 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close 3. At Platen Interlock Close

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
switch. switch.

Procedure Procedure
Check the following: Check the following:

• Check the DADF APS Sensor 1 for remaining paper, the Actuator for return failure, for- • Check the DADF APS Sensor 2 for remaining paper, the Actuator for return failure, for-
eign substances, contamination on sensors, and etc. eign substances, contamination on sensors, and etc.
• DADF APS Sensor 1: dC330 [005-218] (PL 51.17) • DADF APS Sensor 2: dC330 [005-219] (PL 51.17)
• Check the sw version of the controller sw - update if required (GP 9). • Check the sw version of the controller sw - update if required (GP 9).
• If the problem persists, check the circuit between the DADF APS Sensor 1 and the DADF • If the problem persists, check the circuit between the DADF APS Sensor 2 and the DADF
PWB. If no problems are found, replace the DADF PWB (PL 51.2). PWB. If no problems are found, replace the DADF PWB (PL 51.2).

ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-43 305-915, 305-916

305-917 DADF APS Sensor 3 Static Jam 305-940 DADF No Original
BSD-ON:BSD 5.4 - Document Feed (1 of 2) Operation Fail. Final document correction notification due to DADF document being pulled out.

The DADF APS Sensor 3 turns ON at the timings below. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis-
played or logged in Fault Code History. Use this RAP to troubleshoot persistent machine sta-
1. When Power is ON tus conditions that cannot be cleared by performing the indicated process (e.g., loading paper,
2. At Feeder Cover Interlock Close closing a cover, replacing a CRU, etc). Entry to this RAP is usually via the Machine Status
Faults RAP located in the Other Faults section, or a chain/link listing on a BSD.
3. At Platen Interlock Close

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power Procedure
switch. • Reload the document.
• Check the sw version of the controller sw - update if required (GP 9).
Procedure
Check the following:

• Check the sw version of the controller sw - update if required (GP 9).
• Check the DADF APS Sensor 3 for remaining paper, the Actuator for return failure, for-
eign substances, contamination on sensors, and etc.
• DADF APS Sensor 3: dC330 [005-220] (PL 51.17)
• If the problem persists, check the circuit between the DADF APS Sensor 3 and the DADF
PWB. If no problems are found, replace the DADF PWB (PL 51.2).

Status Indicator RAPs November 9, 2012 ECAT Issue
305-917, 305-940 2-44 WorkCentre 7220/7225 Service Documentation

305-945 FS-Size Mismatch 305-946 SS-Size Mismatch
BSD-ON:BSD 5.3 - Document Size Sensing (2 of 2) BSD-ON:BSD 5.2 - Document Size Sensing (1 of 2)

BSD-ON:BSD 5.4 - Document Feed (1 of 2) BSD-ON:BSD 5.4 - Document Feed (1 of 2)

In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size BSD-ON:BSD 5.5 - Document Feed (2 of 2)
in Fast Scan (FS) direction was transported from the DADF. (If paper was not fed, 305-945 is
displayed. If paper was fed, 305-947 is displayed.) BSD-ON:BSD 5.6 - Document Scan and Invert

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direc-
switch. tion was transported from the DADF. (If paper was not fed, 305-946 is displayed. If paper was
fed, 305-948 is displayed.)
Procedure
Check the following: NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
switch.
• Check the sw version of the controller sw - update if required (GP 9).
• Check that the DADF Tray Set Guide operates normally.
Procedure
Check the following:
• DADF Tray Set Guide Sensors 1-3: dC330 [005-215/216/217] (PL 51.10)
• Check the circuit between the DADF Tray Set Guide Sensors 1-3 and the DADF PWB
• Check the sw version of the controller sw - update if required (GP 9).
• DADF APS Sensors 1-3: dC330 [005-218/219/220] (PL 51.17)
• Document Tray Size Sensor 1/2: dC330 [005-221/222] (PL 51.10)
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
• Check the circuit between the Document Tray Size Sensor 1/2 and the DADF PWB.
• If no problems are found, replace the DADF PWB (PL 51.2).
• DADF Feed Out Sensor: dC330 [005-205] (PL 51.6)
• DADF Registration Sensor: dC330 [005-110] (PL 51.17)
• DADF APS Sensors 1-3: dC330 [005-218/219/220] (PL 51.17)
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
• If no problems are found, replace the DADF PWB (PL 51.2).

ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-45 305-945, 305-946

305-947 FS-Size Mismatch 305-948 SS-Size Mismatch
BSD-ON:,BSD 5.3 - Document Size Sensing (2 of 2) BSD-ON:BSD 5.2 - Document Size Sensing (1 of 2)

BSD-ON:BSD 5.4 - Document Feed (1 of 2) BSD-ON:BSD 5.4 - Document Feed (1 of 2)

In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size BSD-ON:BSD 5.5 - Document Feed (2 of 2)
in Fast Scan (FS) direction was transported from the DADF. (If paper was not fed, 305-945 is
displayed. If paper was fed, 305-947 is displayed.) BSD-ON:BSD 5.6 - Document Scan and Invert

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direc-
switch. tion was transported from the DADF. (If paper was not fed, 305-946 is displayed. If paper was
fed, 305-948 is displayed.)
Procedure
Check the following: NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
switch.
• Check the sw version of the controller sw - update if required (GP 9).
• Check that the DADF Tray Set Guide operates normally.
Procedure
Check the following:
• DADF Tray Set Guide Sensors 1-3: dC330 [005-215/216/217] (PL 51.10)
• Check the circuit between the DADF Tray Set Guide Sensors 1-3 and the DADF PWB
• Check the sw version of the controller sw - update if required (GP 9)
• DADF APS Sensors 1-3: dC330 [005-218/219/220] (PL 51.17)
• Document Tray Size Sensor 1/2: dC330 [005-221/222] (PL 51.10)
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
• Check the circuit between the Document Tray Size Sensor 1/2 and the DADF PWB.
• If no problems are found, replace the DADF PWB (PL 51.2).
• DADF Feed Out Sensor: dC330 [005-205] (PL 51.6)
• DADF Registration Sensor: dC330 [005-110] (PL 51.17)
• DADF APS Sensors 1-3: dC330 [005-218/219/220] (PL 51.17)
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
• If no problems are found, replace the DADF PWB (PL 51.2).

Status Indicator RAPs November 9, 2012 ECAT Issue
305-947, 305-948 2-46 WorkCentre 7220/7225 Service Documentation

310-311 Heat Roll STS Disconnection Fail 310-319 Heat Roll NC Sensor Differential Amp Fail
BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2) BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2)

The open circuit AD value of the Rear Control Thermistor was detected 3 times in a row. The temperature monitor AD value of the Center Control Temp. Sensor was detected to be
abnormal 10 times in a row.
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
switch. NOTE: •
To clear this fault, first remove the cause, next clear the value of NVM [744-248] to "0",
Initial Actions and then turn the power OFF then ON.
• Turn the power OFF and check whether the Fuser Assembly is installed properly.
The flag of NVM [744-248] indicates 0: Normal, 1: NCS-Center abnormal high tempera-
• Check the Drawer Connector between the Fuser Assembly and the Main Unit ( DP/ ture value, 2: STS-Rear abnormal high temperature value, and 3: NCS and STS high
DJ612) for broken/bent pins, foreign substances, burns, and etc. temperature error.
• Check whether the MCU PWB connector P/J408 is connected properly. • When turning the power OFF, turn OFF the power switch first and then the main power
switch.
Procedure
Procedure
Turn the power OFF and remove the Fuser Assembly.
Measure the resistance between DP/DJ612 pin-A6 and DP/DJ612 pin-A5. Is the resistance 1. Clear the history at the NVM then turn the power OFF and ON.
infinite? 2. Turn the power OFF and check the following:
Y N • The Fuser Assembly for improper installation
Check the following connections for open circuits, short circuits, and poor contacts. • The Drawer Connector between the Fuser Assembly and the Main Unit ( DP/DJ612)
• Between DP/DJ612-A2 and MCU PWB P/J408-B11 for broken/bent pins, foreign substances, burns, and etc.
• Between DP/DJ612-A3 and MCU PWB P/J408-B10 • The connection between the Fuser Assembly DP/DJ612 and the MCU PWB P/
If no problems are found, replace the MCU PWB (PL 18.1). J408 for open circuit, short circuit, and poor contact
If no problems are found, replace the following parts in sequence:
Replace the Fuser Assembly (PL 7.1). • Check the sw version of the controller sw - reload Software (GP 9).
• Fuser Assembly (PL 7.1)
• MCU PWB (PL 18.1)

ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-47 310-311, 310-319

310-320 Heat Roll STS Over Temperature Fail 310-328 Warm Up Time Fail
BSD-ON:BSD 1.2 -Main Power On (2 of 2) BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2)

BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2) When transitioning from the Wait state, the specified Temperature is not reached within the
specified time.
The AD value of the Rear Control Thermistor was detected to be at or higher than the defined
value 3 times in a row. NOTE: •
This Fail may occur when the temperature in the installation environment is low (10 °C or
NOTE: • lower)
To clear this fault, first remove the cause, next clear the value of NVM [744-248] to "0", • When turning the power OFF, turn OFF the power switch first and then the main power
and then turn the power OFF then ON. switch.
The flag of NVM [744-248] indicates 0: Normal, 1: NCS-Center abnormal high tempera-
ture value, 2: STS-Rear abnormal high temperature value, and 3: NCS and STS high Procedure
temperature error. 1. Turn the power OFF and ON.
• When turning the power OFF, turn OFF the power switch first and then the main power 2. Turn the power OFF and check the following:
switch. • The Fuser Assembly for improper installation
Initial Actions • The Drawer Connector between the Fuser Assembly and the Main Unit ( DP/DJ612)
for broken/bent pins, foreign substances, burns, and etc.
• Turn the power OFF and remove the Fuser Assembly. Check whether foreign substances
• The connection between the Fuser Assembly DP/DJ612 and the Main LVPS P/J2
or paper is wound around the Heat Roll.
for open circuit, short circuit, and poor contact
• Check whether the MCU PWB connector P/J408 is connected properly.
• The connection between the Fuser Assembly DP/DJ612 and the MCU PWB P/
J408 for open circuit, short circuit, and poor contact
Procedure If no problems are found, replace the following parts in sequence:
Turn the power OFF, disconnect the Main LVPS connector P/J1 and P/J2. • Check the sw version of the controller sw - reload Software (GP 9).
At the PWB, measure the resistance between P/J1-3 and P/J2-3/4. Is the resistance infi-
nite? • Fuser Assembly (PL 7.1)
Y N • Main LVPS (PL 18.1)
Replace the Main LVPS (PL 18.1) • MCU PWB (PL 18.1)

Replace the following parts in sequence.
• Check the sw version of the controller sw - reload Software (GP 9).
• Fuser Assembly (PL 7.1)
• MCU PWB (PL 18.1)

Status Indicator RAPs November 9, 2012 ECAT Issue
310-320, 310-328 2-48 WorkCentre 7220/7225 Service Documentation

310-329 Fuser Fuse Cut Fail 310-330 Fuser Motor Fail
BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2) BSD-ON:BSD 10.1 - Fuser Drive Control

After the new Fuser replacement has been detected, the Fuse (Fuse 1) for old and new detec- The Fuser Drive Motor revolution failure was detected.
tion does not become open even after 1 second has passed.
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
switch.
Initial Actions
Procedure Turn the power OFF and check whether the Fuser Assembly is installed properly.
1. Turn the power OFF and ON.
2. Turn the power OFF and check the following: Procedure
• The Fuser Assembly for improper installation Turn the power ON and enter the Diag mode. Turn ON dC330 [010-001] (Fuser Drive Motor).
• The Drawer Connector between the Fuser Assembly and the Main Unit ( DP/DJ612) Can the operation noise of the Fuser Drive Motor be heard?
for broken/bent pins, foreign substances, burns, and etc. Y N
• The connection between the Fuser Assembly DP/DJ612 and the MCU PWB P/ Is the voltage between the MCU PWB P/J409-3 (+) and the GND (-) +24VDC?
J408 for open circuit, short circuit, and poor contact Y N
Go to +24VDC Power.
If no problems are found, replace the following parts in sequence:
• Check the sw version of the controller sw - reload Software (GP 9).
Is the voltage between the MCU PWB P/J407-A16 (+) and the GND (-) +5VDC?
• Fuser Assembly (PL 7.1) Y N
• MCU PWB (PL 18.1) Go to +5VDC Power.

Turn the power OFF. Check the wire between MCU PWB P/J407 and Fuser Drive Motor
P/J207, and the wire between MCU PWB P/J409 and Fuser Drive Motor P/J206 for an
open wire, a short circuit or poor contact.
If no problems are found, replace the following parts in sequence:
• Check the sw version of the controller sw - reload Software (GP 9).
• Fuser Drive Motor (PL 3.1)
• MCU PWB (PL 18.1)

Press the Stop button. Turn the power OFF and check the Fuser H/R for gear bite or damage.
If no problems are found, replace the MCU PWB (PL 18.1).

ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-49 310-329, 310-330

310-332 Heat Roll NC Sensor Disconnection Fail 310-333 Heat Roll NC Sensor Over Temperature Fail
BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2) BSD-ON:BSD 1.2 -Main Power On (2 of 2)

When the temperature monitor value of the Rear Control Thermistor is 20°C or higher, or the BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2)
open circuit AD value of the Rear Control Thermistor is 900 or higher, the compensation AD
value or the detection AD value of the Center Control Temp. Sensor is 1020 or higher 10 or The temperature at the Center Control Temp. Sensor was detected to be at or higher than the
more times in a row. (Use the obtained compensation/detection AD value instead of the tem- defined value 10 or more times in a row.
perature monitor value (average of 4 times))
NOTE: •
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power To clear this fault, first remove the cause, next clear the value of NVM [744-248] to "0",
switch. and then turn the power OFF then ON.
Procedure The flag of NVM [744-248] indicates 0: Normal, 1: NCS-Center abnormal high tempera-
ture value, 2: STS-Rear abnormal high temperature value, and 3: NCS and STS high
1. Turn the power OFF and ON.
temperature error.
2. Turn the power OFF and check the following: • When turning the power OFF, turn OFF the power switch first and then the main power
• The Fuser Assembly for improper installation switch.
• The Drawer Connector between the Fuser Assembly and the Main Unit ( DP/DJ612)
for broken/bent pins, foreign substances, burns, and etc. Initial Actions
• The connection between the Fuser Assembly DP/DJ612 and the MCU PWB P/ • Turn the power OFF and remove the Fuser Assembly. Check whether foreign substances
J408 for open circuit, short circuit, and poor contact or paper is wound around the Heat Roll.
If no problems are found, replace the following parts in sequence: • Check whether the MCU PWB connector P/J408 is connected properly.
• Check the sw version of the controller sw - reload Software (GP 9).
• Fuser Assembly (PL 7.1) Procedure
• MCU PWB (PL 18.1) Turn the power OFF, disconnect the Main LVPS connector P/J1 and P/J2.
At the PWB, measure the resistance between P/J1-3 and P/J2-3/4. Is the resistance infi-
nite?
Y N
Replace the Main LVPS (PL 18.1)

Replace the following parts in sequence: Replace the Fuser Assembly (PL 7.1).
• Check the sw version of the controller sw - reload Software (GP 9).
• Fuser Assembly (PL 7.1)
• MCU PWB (PL 18.1)

Status Indicator RAPs November 9, 2012 ECAT Issue
310-332, 310-333 2-50 WorkCentre 7220/7225 Service Documentation

310-334 Heat Roll NC Sensor Broken Fail 310-335 Heat Roll NC Sensor Range Fail
BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2) BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2)

• The value of (Center Control Temp. Sensor temperature - Rear Control Thermistor tem- • The compensation output AD value of the Center Control Temp. Sensor was detected to
perature) is 90 (NVM) °C or higher 10 or more times in a row. be lower than 130 10 or more times in a row.
• The value of (Rear Control Thermistor temperature - Center Control Temp. Sensor tem- • The detection output AD value of the Center Control Temp. Sensor was detected to be
perature) is 70 (NVM) °C or higher 10 or more times in a row. lower than 150 10 or more times in a row.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
switch. switch.

Procedure Procedure
1. Turn the power OFF and ON. 1. Turn the power OFF and ON.
2. Turn the power OFF and check the following: 2. Turn the power OFF and check the following:
• The Fuser Assembly for improper installation • The Fuser Assembly for improper installation
• The Drawer Connector between the Fuser Assembly and the Main Unit ( DP/DJ612) • The Drawer Connector between the Fuser Assembly and the Main Unit ( DP/DJ612)
for broken/bent pins, foreign substances, burns, and etc. for broken/bent pins, foreign substances, burns, and etc.
• The connection between the Fuser Assembly DP/DJ612 and the MCU PWB P/ • The connection between the Fuser Assembly DP/DJ612 and the MCU PWB P/
J408 for open circuit, short circuit, and poor contact J408 for open circuit, short circuit, and poor contact
If no problems are found, replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• Check the sw version of the controller sw - reload Software (GP 9). • Check the sw version of the controller sw - reload Software (GP 9).
• Fuser Assembly (PL 7.1) • Fuser Assembly (PL 7.1)
• MCU PWB (PL 18.1) • MCU PWB (PL 18.1)

ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-51 310-334, 310-335

310-337 Heat Roll Paper Wrap 310-338 Fuser On Time Fail
BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2) BSD-ON:BSD 10.2 - Fusing Heat Control (1 of 2)

From the monitor value of the Rear Control Thermistor and Center Control Temp. Sensor, it BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2)
was detected that paper is wound around the Heat Roll.
The Main Lamp or Sub Lamp remained ON continuously for longer than the specified time.
NOTE: •
To clear this fault, first remove the cause, next clear the value of NVM [744-248] to "0", NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
and then turn the power OFF then ON. switch.
The flag of NVM [744-248] indicates 0: Normal, 1: NCS-Center abnormal high tempera- Procedure
ture value, 2: STS-Rear abnormal high temperature value, and 3: NCS and STS high
1. Turn the power OFF and ON.
temperature error.
2. Turn the power OFF and check the following:
• When turning the power OFF, turn OFF the power switch first and then the main power
switch. • The Fuser Assembly for improper installation
• The Drawer Connector between the Fuser Assembly and the Main Unit ( DP/DJ612)
Procedure for broken/bent pins, foreign substances, burns, and etc.
1. Remove the jammed paper. • The connection between the Fuser Assembly DP/DJ612 and the Main LVPS P/J2
2. Clear the history at the NVM then turn the power OFF and ON. for open circuit, short circuit, and poor contact
3. Check whether out of spec paper is being used (Refer to the Recommended Material List • The connection between the Fuser Assembly DP/DJ612 and the MCU PWB P/
(RML)). If no problems are found, replace the Fuser Assembly (PL 7.1). J408 for open circuit, short circuit, and poor contact
If no problems are found, replace the following parts in sequence:
• Check the sw version of the controller sw - reload Software as required (GP 9)
• Fuser Assembly (PL 7.1)
• Main LVPS (PL 18.1)
• MCU PWB (PL 18.1)

Status Indicator RAPs November 9, 2012 ECAT Issue
310-337, 310-338 2-52 WorkCentre 7220/7225 Service Documentation

310-379 Fuser Hot Not Ready Return Time Fail
BSD-ON:BSD 10.2 - Fusing Heat Control (1 of 2)

BSD-ON:BSD 10.3 - Fusing Heat Control (2 of 2)

The time taken to recover from High Temperature Not Ready state has exceeded the specified
time.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
switch.

Procedure
1. Turn the power OFF and ON.
2. Turn the power OFF and check the following:
• The Fuser Assembly for improper installation
• The Drawer Connector between the Fuser Assembly and the Main Unit ( DP/DJ612)
for broken/bent pins, foreign substances, burns, and etc.
• The connection between the Fuser Assembly DP/DJ612 and the Main LVPS P/J2
for open circuit, short circuit, and poor contact
• The connection between the Fuser Assembly DP/DJ612 and the MCU PWB P/
J408 for open circuit, short circuit, and poor contact
If no problems are found, replace the following parts in sequence:
• Check the sw version of the controller sw - reload Software (GP 9)
• Fuser Assembly (PL 7.1)
• Main LVPS (PL 18.1)
• MCU PWB (PL 18.1)

ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-53 310-379

Status Indicator RAPs November 9, 2012 ECAT Issue
310-379 2-54 WorkCentre 7220/7225 Service Documentation

A
312-132 (Integrated Finisher) Entrance Sensor ON Jam Y N
Replace the Finisher Entrance Sensor (PL 22.5).
BSD-ON:BSD 12.3 Integrated Finisher Transportation
Check the wires and connectors for an intermittent open or short circuit. If the problem
Finisher Entrance Sensor does not turn On within a specified time after receiving the Sheet
continues, replace the Finisher PWB (PL 22.7).
Exit command (the sheet to be ejected has turned ON the IOT Exit Sensor 1).
Check the wires and connectors for an intermittent open or short circuit. If the problem contin-
Initial Actions ues, replace the Finisher PWB (PL 22.7).
• Check that the Finisher Entrance Sensor is properly installed and free from foreign
objects and that the actuator is not broken.
• Power Off/On.

Procedure
Check the specifications of paper. Paper is in spec.
Y N
Replace the paper with new paper that is in spec.

Check the condition of the paper. The paper is in normal condition without any problem
that causes the paper to be bent or caught.
Y N
Resolve any problem that causes the paper to be bent or caught.

Check the transport path for a foreign object, deformed part, and paper dust. The transport
path is in normal condition.
Y N
Repair the deformed part(s) and remove the foreign object(s) and paper dust.

Check that the Finisher is installed properly. The Finisher is properly installed and properly
connected to the IOT.
Y N
Reinstall the Finisher properly.

Enter dC330 [012-140]. Actuate the Finisher Entrance Sensor. The display changes.
Y N
Check the connections of P/J8709 and P/J8729. P/J8709 and P/J8729 are securely
connected.
Y N
Connect P/J8709 and P/J8729 securely.

Check for an open or short circuit between P/J8709 and P/J8729. The wires between
P/J8709 and P/J8729 are OK.
Y N
Repair the open or short circuit.

Measure the voltage between Finisher PWB P/J8709-6 (+) and GND (-). The voltage is
approx. +5VDC.
Y N
Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.

Measure the voltage between Finisher PWB P/J8709-5 (+) and GND (-). Actuate the Fin-
isher Entrance Sensor. The voltage changes.
A
ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-55 312-132 (Integrated Finisher)

A B
312-151 (Integrated Finisher) Compiler Exit Sensor OFF Measure the voltage between Finisher PWB P/J8709-3 (+) and GND (-). The voltage is
approx. +5VDC.
Jam Y N
BSD-ON:BSD 12.3 Integrated Finisher Transportation Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.

The Compiler Exit Sensor does not turn Off within a specified time after it has turned On. Measure the voltage between Finisher PWB P/J8709-2 (+) and GND (-). Actuate the
Compiler Exit Sensor. The voltage changes.
Initial Actions Y N
Replace the Compiler Exit Sensor (PL 22.5).
• Check that the Compiler Exit Sensor is properly installed and free from foreign objects
and that the actuator is not binding.
Check the wires and connectors for an intermittent open or short circuit. If the problem
• Power Off/On.
continues, replace the Finisher PWB (PL 22.7).

Procedure Enter [012-095]. The Finisher Transport Motor rotates.
Check the specifications of paper. Paper is in spec. Y N
Y N Check the connections of P/J8706 and P/J8739 Integrated Finisher +24VDC Wirenet.
Replace the paper with new paper that is in spec. P/J8706 and P/J8739 are securely connected.
Y N
Check the condition of the paper. The paper is in normal condition without any problem Connect P/J8706 and P/J8739 securely.
that causes the paper to be bent or caught.
Y N Check for an open or short circuit between P/J8706 and P/J8739. The wire between
Resolve any problem that causes the paper to be bent or caught. P/J8706 and P/J8739 are OK.
Y N
Check the transport path for a foreign object, deformed part, and paper dust. The transport Repair the open or short circuit.
path is in normal condition with no foreign object, deformed part and paper dust.
Y N Measure the voltage between Finisher PWB P/J8706-5 (+) and GND (-), and P/J8706-7
Repair the deformed part(s) and remove the foreign object(s) and paper dust. (+) and GND (-). Each voltage is approx. +24VDC.
Y N
Check the Transport Roll for wear, deterioration and paper dust. The Transport Roll is in Go to Integrated Office Finisher Wirenets and check the +24VDC circuit.
normal condition, not worn and deteriorated and with no paper dust.
Y N Check the wires and connectors for an intermittent open or short circuit. If the problem
Remove the paper dust and replace the worn or deteriorated Transport Roll. continues, replace the Finisher Transport Motor (PL 22.4). If the problem persists, replace
the Finisher PWB (PL 22.7).
Check the drive mechanism to the Transport Roll for a deformed, broken part, and/or belt dam-
age. The drive mechanism is free of defects. Enter [012-013]. When the Sub Paddle Solenoid is turned On/Off, the Sub Paddle Shaft
Y N Assembly goes down/up.
Repair defects or damage to the drive mechanism. Y N
Check the Sub Paddle mechanism for a deformed or broken part and not-seated gears.
Enter dC330 [012-150]. Actuate the Compiler Exit Sensor. The display changes. The Sub Paddle mechanism is free from defects and gears are seating properly.
Y N Y N
Check the connections of P/J8709 and P/J8728. P/J8709 and P/J8728 are securely Repair defeats to the Sub Paddle mechanism.
connected.
Y N Check the connections of P/J8705 and P/J8734. P/J8705 and P/J8734 are securely
Connect P/J8709 and P/J8728 securely. connected.
Y N
Check for an open or short circuit between P/J8709 and P/J8728. The wire P/J8709 Connect P/J8705 and P/J8734 securely.
and P/J8728 are OK.
Y N Check for an open or short circuit between P/J8705 and P/J8734. The wires between
Repair the open or short circuit. P/J8705 and P/J8734 are OK.
Y N
Repair the open or short circuit.

A B C D
Status Indicator RAPs November 9, 2012 ECAT Issue
312-151 (Integrated Finisher) 2-56 WorkCentre 7220/7225 Service Documentation

C D
Measure the voltage between Finisher PWB P/J8705-1 (+) and GND (-). The voltage is 312-152 (Integrated Finisher) Compiler Exit Sensor ON
approx. +24VDC.
Y N Jam
Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. If the circuit BSD-ON:BSD 12.3 Integrated Finisher Transportation
is OK, replace the Finisher PWB (PL 22.7).
The Compiler Exit Sensor does not turn On within a specified time after receiving the Sheet
Enter [012-013], measure the voltage between Finisher PWB P/J8705-2 (+) and GND (- Exit command (the paper to be ejected has turned On the IOT Exit Sensor 1).
). The voltage changes.
Y N Initial Actions
Replace the Finisher PWB (PL 22.7).
• Check that the Compiler Exit Sensor is properly installed and free from foreign objects
and that the actuator is not broken.
Replace the Sub Paddle Solenoid (PL 22.3).
• Power Off/On.
Check the wires and connectors for an intermittent open or short circuit. If the problem contin-
ues, replace the Finisher PWB (PL 22.7). Procedure
Check the specifications of paper. Paper is in spec.
Y N
Replace the paper with new paper that is ins spec.

Check the condition of the paper. The paper is in normal condition without any problem
that causes the paper to be bent or caught.
Y N
Resolve any problem that causes the paper to be bent or caught.

Check the transport path for a foreign object, deformed part, and paper dust. The transport
path is in normal condition with no foreign object, deformed part and paper dust.
Y N
Repair the deformed part(s) and remove the foreign object(s) and paper dust.

Check the Transport Roll for wear, deterioration and paper dust. The Transport Roll is in
normal condition.
Y N
Remove the paper dust and replace the worn or deteriorated Transport Roll.

Check the drive mechanism to the Transport Roll for a deformed parts, broken parts, and/or
belt damage. The drive mechanism free from defects.
Y N
Repair defects or damage to the drive mechanism.

Check that the Finisher is installed properly. The Finisher is properly installed and properly
connected to the IOT.
Y N
Reinstall the Finisher properly.

Enter dC330 [012-150]. Actuate the Compiler Exit Sensor. The display changes.
Y N
Check the connections of P/J8709 and P/J8728. P/J8709 and P/J8728 are securely
connected.
Y N
Connect P/J8709 and P/J8728 securely.

A B
ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-57 312-151 (Integrated Finisher), 312-152 (Integrated

A B
Check for an open or short circuit between P/J8709 and P/J8728. The wires between 312-161 (Integrated Finisher) Set Eject Jam
J 8709 and P/J8728 are OK.
Y N BSD-ON:BSD 12.2 IOT - Integrated Finisher Communication
Repair the open or short circuit.
In the Eject Motor’s ejecting operation, Eject Home Sensor ON was detected within a specified
time after the start of the reverse operation of the Eject Motor.
Measure the voltage between Finisher PWB P/J8709-3 (+) and GND (-). The voltage is
approx. +5VDC.
(The Eject Motor should have ejected paper, but returned Home earlier than specified.)
Y N
Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.
Initial Actions
Measure the voltage between Finisher PWB P/J8709-2 (+) and GND (-). Actuate the • Check the Eject Home Sensor is properly installed, not broken, and has no foreign object.
Compiler Exit Sensor. The voltage normally changes. • Power Off/On.
Y N
Replace the Compiler Exit Sensor (PL 22.5).
Procedure
Check the wires and connectors for an intermittent open or short circuit. If the problem Check the specifications of paper. Paper is in spec.
continues, replace the Finisher PWB (PL 22.7). Y N
Replace the paper with new paper that is in spec.
Enter [012-095]. The Finisher Transport Motor rotates.
Y N Check the condition of the paper. The paper is in normal condition without any problem
Check the connections of P/J8706 and P/J8739. P/J8706 and P/J8739 are securely that causes the paper to be bent or caught.
connected. Y N
Y N Resolve any problem that causes the paper to be bent or caught.
Connect P/J8706 and P/J8739 securely.
Check the Eject mechanism for deformed parts, broken parts, and/or belt damage. The Eject
Check for an open or short circuit between P/J8706 and P/J8739. The wire between mechanism free from defects.
P/J8706 and P/J8739 are OK. Y N
Y N Repair the Eject mechanism.
Repair the open or short circuit.
Enter dC330 [012-252]. Block and unblock the Eject Home Sensor with a piece of paper. The
Measure the voltage between Finisher PWB P/J8706-5 (+) and GND (-), and P/J8706-7 display changes.
(+) and GND (-). Each voltage is approx. +24VDC. Y N
Y N Check the connections of P/J8700 and P/J8725. P/J8700 and P/J8725 are securely
Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. connected.
Y N
Check the wires and connectors for an intermittent open or short circuit. If the problem Connect P/J8700 and P/J8725 securely.
continues, replace the Finisher Transport Motor (PL 22.4). If the problem persists, replace
the Finisher PWB (PL 22.7). Check for an open or short circuit between P/J8700 and P/J8725. The wires between
P/J8700 and P/J8725 are OK.
Check the wires and connectors for an intermittent open or short circuit. If the problem contin- Y N
ues, replace the Finisher PWB (PL 22.7). Repair the open or short circuit.

Measure the voltage between Finisher PWB P/J8700-9 (+) and GND (-). The voltage is
approx. +5VDC.
Y N
Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.

Measure the voltage between Finisher PWB P/J8700-2 (+) and GND (-). Block and
unblock the Eject Home Sensor with a piece of paper. The voltage changes.
Y N
Replace the Eject Home Sensor (PL 22.10).

A B
Status Indicator RAPs November 9, 2012 ECAT Issue
312-152 (Integrated Finisher), 312-161 (Integrated Fin- 2-58 WorkCentre 7220/7225 Service Documentation

A B
Check the wires and connectors for an intermittent open or short circuit. If the problem 312-210 (Integrated Finisher) NVM Fail
continues, replace the Finisher PWB (PL 22.7).
BSD-ON:BSD 12.2 IOT - Integrated Finisher Communication
Enter [012-054] and [012-056] alternately. The Eject Motor rotates.
When error occurs, NVM cannot be normally accessed.
Y N
Check the connections of P/J8706 and P/J8741. P/J8706 and P/J8741 are securely
connected. Initial Actions
Y N Procedure
Connect P/J8706 and P/J8741 securely.
Check the following:
• Switch off the power and switch on the power.
Check for an open or short circuit between P/J8706 and P/J8741. The wires between
P/J8706 and P/J8741 are OK. • Initialize NVM using dC301
Y N • Reload or upgrade Controller firmware using GP 9.
Repair the open or short circuit. • Replace the Finisher PWB (PL 22.7)
• Replace the MCU PWB (PL 18.1)
Measure the voltage between Finisher PWB P/J8706-13 (+) and GND (-), and between
P/J8706-15 (+) and GND (-). The voltage is approx. +24VDC.
Y N
Go to Integrated Office Finisher Wirenets and check the +24VDC circuit.

Check the Eject Motor drive mechanism for deformed parts, broken parts, and/or belt
damage The drive mechanism free from defects.
Y N
Repair defects or damage to the drive mechanism.

Replace the Eject Motor (PL 22.9). If the problem continues, replace the Finisher PWB
(PL 22.7).

Check the wires and connectors for an intermittent open or short circuit. If the problem contin-
ues, replace the Finisher PWB (PL 22.7).

ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-59 312-161 (Integrated Finisher), 312-210 (Integrated

312-211 (Integrated Finisher) Stacker Tray Fail Y N
Check the connections of P/J8707 and P/J8722. P/J8707 and P/J8722 are securely
BSD-ON:BSD 12.8 Integrated Finisher Stacker Tray Control
connected.
Y N
• Within a specified time after the Stacker Tray started lifting up, the Stack Height Sensor
Connect P/J8707 and P/J8722 securely.
did not detect the lifting up of the Stacker Tray.
• Within a specified time after the Stacker Tray started going down at initialization and dur- Check for an open or short circuit between P/J8707 and P/J8722. The wires between
ing a job, the lower position of the tray (Full) could not be detected based on the changes P/J8707 and P/J8722 are OK.
in the Stacker Stack Sensor 1 and the Stacker Stack Sensor 2. Y N
Initial Actions Repair the open or short circuit.
• Check that the Stack Height Sensor is properly installed, not broken, and has no foreign
Measure the voltage between Finisher PWB P/J8707-6 (+) and GND (-). The voltage is
object.
approx. +5VDC.
• Check that the Stacker Stack Sensors 1 and 2 are properly installed and have no foreign
Y N
objects and that their actuators are not broken.
Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.
• Power Off/On.
Measure the voltage between Finisher PWB P/J8707-5 (+) and (-). Block and unblock the
Procedure Stacker Stack Sensor 1 by rotating the actuator. The voltage changes.
Y N
Check the drive mechanism to the Stacker Tray for a deformed or broken part and not-seated
Replace the Stacker Stack Sensor 1 (PL 22.8).
gears. The mechanism is free from defects and the gears seat properly.
Y N
Check the wires and connectors for an intermittent open or short circuit. If the problem
Repair the mechanism.
continues, replace the Finisher PWB (PL 22.7).
Enter dC330 [012-267]. Block and unblock the Stack Height Sensor with a piece of paper.
Enter [012-279]. Block and unblock the Stacker Stack Sensor 2 by rotating the actuator. The
The display changes.
display changes.
Y N
Check the connections of P/J8708 and P/J8727. P/J8708 and P/J8727 are securely Y N
Check the connections of P/J8707 and P/J8721. P/J8707 and P/J8721 are securely
connected.
connected.
Y N
Connect P/J8708 and P/J8727 securely. Y N
Connect P/J8707 and P/J8721 securely.
Check for an open or short circuit between P/J8708 and P/J8727. The wire between
Check for an open or short circuit between P/J8707 and P/J8721. The wires between
P/J8708 and P/J8727 are OK.
P/J8707 and P/J8721 are OK.
Y N
Repair the open or short circuit. Y N
Repair the open or short circuit.
Measure the voltage between Finisher PWB P/J8708-3 (+) and GND (-). The voltage is
Measure the voltage between Finisher PWB P/J8707-3 (+) and GND (-). The voltage is
approx. +5VDC.
Y N approx. +5VDC.
Y N
Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.
Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.
Measure the voltage between Finisher PWB P/J8708-2 (+) and GND (-). Block and
Measure the voltage between Finisher PWB P/J8707-2 (+) and GND (-). Block and
unblock the Stack Height Sensor with a piece of paper. The voltage changes.
unblock the Stacker Stack Sensor 2 by rotating the actuator. The voltage changes.
Y N
Replace the Stack Height Sensor (PL 22.10). Y N
Replace the Stacker Stack Sensor 2 (PL 22.8).
Check the wires and connectors for an intermittent open or short circuit. If the problem
Check the wires and connectors for an intermittent open or short circuit. If the problem
continues, replace the Finisher PWB (PL 22.7).
continues, replace the Finisher PWB (PL 22.7).
Enter [012-278]. Block and unblock the Stacker Stack Sensor 1 by rotating the actuator. The
Enter [012-060] and [012-061] alternately. The Stacker Motor rotates.
display changes.

Status Indicator RAPs November 9, 2012 ECAT Issue
312-211 (Integrated Finisher) 2-60 WorkCentre 7220/7225 Service Documentation

Y N 312-221 (Integrated Finisher) Front Tamper Home Sensor
Check the connections of P/J8711 and P/J8736. P/J8711 and P/J8736 are securely
connected. ON Fail
Y N BSD-ON:BSD 12.4 Integrated Finisher tamping and Offset
Connect P/J8711 and P/J8736 securely.
During the moving of the Front Tamper to the home position, when the Front Tamper Home
Check for an open or short circuit between P/J8711 and P8736. The wires between P/ Sensor was Off, the Front Tamper Home Sensor did not turn On within a specified time after
J8711 and P8736 are OK. the Front Tamper started moving.
Y N
Repair the open or short circuit. Initial Actions
• Check that the Front Tamper Home Sensor is properly installed and has no foreign object
Enter [012-060], measure the voltage between Finisher PWB P/J8711-1 (+) and GND (-
and that the actuator is not broken.
). The voltage changes.
• Power Off/ON.
Y N
Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. If the prob-
lem continues, replace the Finisher PWB (PL 22.7). Procedure
Check the Front Tamper for any foreign object, deformation or binding that prevents it from
Enter [012-061], measure the voltage between Finisher PWB P/J8711-2 (+) and GND (- moving. The Front Tamper is free from defects or binding and there is no foreign object.
). The voltage changes. Y N
Y N Repair the deformation and remove the foreign object(s) and the binding.
Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. If the prob-
lem continues, replace the Finisher PWB (PL 22.7). Check the drive mechanism to the Front Tamper for a deformed or broken part and not-seated
gears. The drive mechanism is free from defects and the gears seat properly.
Check the wires and connectors for an intermittent open and short circuit. If the problem Y N
continues, replace the Stacker Motor (PL 22.8). Repair the Front Tamper mechanism.

Check the wires and connectors for an intermittent open or short circuit. If the problem contin- Enter dC330 [012-220]. Move the Front Tamper by hand to block and unblock the Front
ues, replace the Finisher PWB (PL 22.7). Tamper Home Sensor. The display changes.
Y N
Check the connections of P/J8700 and P/J8724. P/J8700 and P/J8724 are securely
connected.
Y N
Connect P/J8700 and P/J8724 securely.

Check for an open or short circuit between P/J8700 and P/J8724. The wires between
P/J8700 and P/J8724 are OK.
Y N
Repair the open wire or short circuit.

Measure the voltage between Finisher PWB P/J8700-6 (+) and GND (-). The voltage is
approx. +5VDC.
Y N
Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.

Measure the voltage between Finisher PWB P/J8700-5 (+) and GND (-). Move the Front
Tamper by hand to block and unblock the Front Tamper Home Sensor. The voltage
changes.
Y N
Replace the Front Tamper Home Sensor (PL 22.10).

A B
ECAT Issue November 9, 2012 Status Indicator RAPs
WorkCentre 7220/7225 Service Documentation 2-61 312-211 (Integrated Finisher), 312-221 (Integrated

gears. 2-62 WorkCentre 7220/7225 Service Documentation . replace the Finisher PWB (PL 22. Replace the Front Tamper Motor (PL 22. If the problem 312-223 (Integrated Finisher) Front Tamper Home Sensor continues. but the Front Tamper Home Sensor was On. Measure the voltage between Finisher PWB P/J8700-5 (+) and GND (-). Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.7). Repair the deformation and remove the foreign object(s) and the binding.10).7). J8738A and P/J8738B.A B Check the wires and connectors for an intermittent open or short circuit. Y N Check the Front Tamper for any foreign object. J8738A and P/J8738B securely. +24VDC. replace the Finisher PWB (PL 22. If the problem contin. The wires between P/J8700 and P/J8724 are OK. Move the Front Tamper by hand to block and unblock the Front Tamper Home Sensor. deformation and binding that prevents it from Go to Integrated Office Finisher Wirenets and check the +24VDC circuit.10). J8738A and J8738B. replace the Fin- Check the drive mechanism to the Front Tamper for a deformed or broken part and not-seated isher PWB (PL 22. Check for an open or short circuit between P/J8700 and P/J8724. Y N lem continues. J8738A and • At the end of the operation to turn Off the Front Tamper Home Sensor that was On. A B Status Indicator RAPs November 9. P/J8700 and P/J8724 are securely connected. • Check that the Front Tamper Home Sensor is properly installed and has no foreign object Y N and that the actuator is not broken.4 Integrated Finisher tamping and Offset Y N Check the connections of P/J8710. Measure the voltage between Finisher PWB P/J8700-6 (+) and GND (-). ues. The voltage changes. P/J8710. 2012 ECAT Issue 312-221 (Integrated Finisher). If the problem continues. • Power Off/ON. Front Tamper Home Sensor was not detected being Off. The display changes. Y N Repair the open or short circuit. 312-223 (Integrated Fin. The wires Initial Actions between are OK. Move the Front Tamper by hand to block and unblock the Front Tamper Home Sensor. The voltage is approx. The Front Tamper Motor rotates. Y N Replace the Front Tamper Home Sensor (PL 22. OFF Fail Enter [012-020] and [012-023] alternately. Measure the voltage between Finisher PWB P/J8710-5 (+) and GND (-). BSD-ON:BSD 12. replace the Finisher PWB (PL 22. stopped. +5VDC. Repair the open or short circuit. The drive mechanism is free from defects and the gears seat properly. Y N Check the connections of P/J8700 and P/J8724. Y N Connect P/J8700 and P/J8724 securely. Y N • The Front Tamper Home Sensor should have turned Off and then the Front Tamper Motor Connect P/J8710. If the prob. Y N Repair the Front Tamper drive mechanism. Check the wires and connectors for an intermittent open or short circuit.7). Check for an open or short circuit between P/J8710. Enter dC330 [012-220]. the J8738B are securely connected.7). The voltage is approx. and between P/ Procedure J8710-7 (+) and GND (-). moving. The Front Tamper is free from defects and binding.

P/J8710. 312-224 (Integrated . • Power Off/ON. J8738A and • At the end of the operation of trying to turn Off the Rear Tamper Home Sensor that was J8738B are securely connected. Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor. Enter dC330 [012-221]. The Rear Tamper is free from defects and binding. Repair the open wire or short circuit.A B Check the wires and connectors for an intermittent open or short circuit. On. Measure the voltage between Finisher PWB P/J8700-11 (+) and GND (-). Y N Check the Rear Tamper for any foreign object.4 Integrated Finisher tamping and Offset Y N Check the connections of P/J8710. and between P/ Procedure J8710-7 (+) and GND (-). Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8710-5 (+) and GND (-).7). P/J8700 and P/J8726 are securely connected. Repair the Rear Tamper drive mechanism. J8738A and J8738B. Repair the deformation and remove the foreign object(s) and the binding.7). the Rear Tamper Home Sensor was not detected being Off. A B ECAT Issue November 9. moving.10). not deformed or broken and with no Check the wires and connectors for an intermittent open or short circuit. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-63 312-223 (Integrated Finisher). BSD-ON:BSD 12. Y N Check the connections of P/J8700 and P/J8726. J8738A and P/J8738B securely. J8738A and J8738B are OK. If the problem 312-224 (Integrated Finisher) Rear Tamper Home Sensor continues. The voltage is approx. Y N Repair the open wire or short circuit. The drive mechanism is in normal condition. stopped. If the prob. Y N ues. The Front Tamper Motor rotates.7). Each voltage is approx. but the Rear Tamper Home Sensor was On. OFF Fail Enter [012-020] and [012-023] alternately. deformation and binding that prevents it from Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. Measure the voltage between Finisher PWB P/J8700-12 (+) and GND (-). Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor. not-seated gears. Check for an open wire or short circuit between P/J8710. gears. J8738A and P/J8738B. +24VDC. replace the Fin- Check the drive mechanism to the Rear Tamper for a deformed or broken part and not-seated isher PWB (PL 22. The voltage changes. Y N Connect P/J8700 and P/J8726 securely.9). Y N • The Rear Tamper Home Sensor should have turned Off and then the Rear Tamper Motor Connect P/J8710. replace the Finisher PWB (PL 22. If the problem contin. Y N lem continues. Check for an open or short circuit between P/J8700 and P/J8726. The Initial Actions wire between P/J8710. Y N Replace the Rear Tamper Home Sensor (PL 22. The display of changes. • Check that the Rear Tamper Home Sensor is properly installed and has no foreign object Y N and that the actuator is not broken. Replace the Front Tamper Motor (PL 22. If the problem continues.7). replace the Finisher PWB (PL 22. +5VDC. The wires between P/J8700 and P/J8726 are OK. replace the Finisher PWB (PL 22.

Enter [012-054] and [012-056] alternately. The mecha- Go to Integrated Office Finisher Wirenets and check the +24VDC circuit.10). Procedure Y N Check the Eject mechanism for a deformed or broken part and not-seated belts. J8738B are securely connected. Check the wires and connectors for an intermittent open or short circuit. Measure the voltage between Finisher PWB P/J8700-2 (+) and GND (-). the Eject Motor started rotating in reverse direction. The stopped. the Eject Motor started rotating in reverse direction. +24VDC. If the problem continues. not broken and has no foreign object. replace the Finisher PWB (PL 22. If the prob. If the problem contin. Initial Actions Y N • Check the Eject Home Sensor is properly installed. Block and unblock the Eject Home Sensor. The voltage is approx. Measure the voltage between Finisher PWB P/J8700-9 (+) and GND (-).7). wire between P/J8710. Y N Check the wires and connectors for an intermittent open or short circuit. one of the following occurs: Y N Check the connections of P/J8710.6 Integrated Finisher Set Eject (1 of 2) Enter [012-026] and [012-029] alternately. Y N Repair the mechanism. J8737A and P/J8738B.7). Within a specified time after that. The display changes. connected. replace the Finisher PWB (PL 22. Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. • Power Off/ON. J8737A and P/J8738B securely. BSD-ON:BSD 12. lem continues. +5VDC. J8737A and J8737B. the Eject Home Sensor was not detected turning On. Check for an open wire or short circuit between P/J8700 and P/J8725. Repair the open or short circuit. Y N Connect P/J8700 and P/J8725 securely.7). The Eject Motor rotates.7). replace the Finisher PWB (PL 22. The voltage is approx. Enter dC330 [012-252]. J8737A and J8737B are OK.10). • With the Eject Home Sensor Off.7). Y N Repair the open wire or short circuit. but then the Eject Home Sensor was not On. Repair the Rear Tamper Motor (PL 22. nism is free from defects and belt damage. 312-259 (Integrated Fin. The voltage changes Y N Replace the Eject Home Sensor (PL 22. J8737A and P/ • With the Eject Home Sensor Off. If the problem 312-259 (Integrated Finisher) Eject Home Sensor ON Fail continues. and between P/ J8710-3 (+) and GND (-). The Rear Tamper Motor rotates. Check the connections of P/J8700 and P/J8725. Block and unblock the Eject Home Sensor. Y N Connect P/J8710. P/J8700 and P/J8725 are securely ues. replace the Finisher PWB (PL 22. 2012 ECAT Issue 312-224 (Integrated Finisher). P/J8710. replace the Finisher PWB (PL 22. Measure the voltage between Finisher PWB P/J8710-1 (+) and GND (-). Status Indicator RAPs November 9.A B Check the wires and connectors for an intermittent open or short circuit. In the Eject Motor’s initializing operation and ejecting operation. The wire between P/J8700 and P/J8725 is normally conductive with no open wire or short circuit. If the problem continues. The Eject Home Sensor should have been detected turning On and then the Eject Motor Check for an open wire or short circuit between P/J8710. 2-64 WorkCentre 7220/7225 Service Documentation .

7). Each voltage is approx. Measure the voltage between Finisher PWB P/J8700-12 (+) and GND (-).4 Integrated Finisher tamping and Offset Connect P/J8706 and P/J8741 securely.7). The voltage changes.7). Y N Repair the open or short circuit. deformation and binding that prevents it from Replace the Eject Motor (PL 22. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-65 312-259 (Integrated Finisher). Y N Replace the Rear Tamper Home Sensor (PL 22. fied time after the Rear Tamper started moving. If the problem contin- ues.9). During the moving of the Rear Tamper from when the Rear Tamper Home Sensor was Off to Check for an open or short circuit between P/J8706 and P/J8741. Y N Repair the deformation and remove the foreign object(s) and the binding. 312-263 (Integrated . The display changes. Y N Connect P/J8700 and P/J8726 securely. If the problem continues. replace the Finisher PWB (PL 22. A B ECAT Issue November 9. +5VDC. Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor. and between and that the actuator is not broken. Initial Actions • Check that the Rear Tamper Home Sensor is properly installed and has no foreign object Measure the voltage between Finisher PWB P/J8706-13 (+) and GND (-).Y N 312-263 (Integrated Finisher) Rear Tamper Home Sensor Check the connections of P/J8706 and P/J8741. If the prob- lem continues.9). The voltage is approx. P/J8706-15 (+) and GND (-). ON Fail Y N BSD-ON:BSD 12. Enter dC330 [012-221]. Check the wires and connectors for an intermittent open or short circuit. Y N Repair the Rear Tamper drive mechanism. Check for an open wire or short circuit between P/J8700 and P/J8726. Check the drive mechanism to the Rear Tamper for a deformed or broken part and not-seated gears. replace the Finisher PWB moving. Y N Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. • Power Off/ON. P/J8700 and P/J8726 are securely connected. P/J8706 and P/J8741 are securely connected. The wires between the home position. +24VDC. Y N Repair the open wire or short circuit. The Rear Tamper is free from defects and binding. The wire between P/J8700 and P/J8726 are OK. replace the Finisher PWB (PL 22. (PL 22. Measure the voltage between Finisher PWB P/J8700-11 (+) and GND (-). Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. Procedure Check the Rear Tamper for any foreign object. the Rear Tamper Home Sensor was not detected turning On within a speci- P/J8706 and P/J8741 are OK. Y N Check the connections of P/J8700 and P/J8726. The drive mechanism is free from defects and gears seat properly. Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor.

+24VDC. BSD-ON:BSD 12. Repair the mechanism. Check the Eject mechanism for a deformed or broken part and not-seated belts. replace the Finisher PWB (PL 22. The Rear Tamper Motor rotates. If the problem continues. Y N Check the wires and connectors for an intermittent open or short circuit. Measure the voltage between Finisher PWB P/J8710-1 (+) and GND (-). The voltage changes. and then the motor stopped. J8737A and P/ was On. Replace the Rear Tamper Motor (PL 22. Repair the open or short circuit. Y N Connect P/J8710. If the problem continues. Check for an open or short circuit between P/J8700 and P/J8725.7). replace the Finisher PWB (PL 22.7). display changes. the Eject Motor had rotated Y N forward for a time corresponding to a specified number of pulses after the Eject Home Sensor Check the connections of P/J8710. If the problem 312-280 (Integrated Finisher) Eject Home Sensor OFF Fail continues. Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. The wires between P/J8700 and P/J8725 are OK. If the prob. Enter [012-054] and [012-056] alternately. If the problem contin. +5VDC. Y N Replace the Eject Home Sensor (PL 22. Measure the voltage between Finisher PWB P/J8700-9 (+) and GND (-). connected. The Eject Motor rotates. Y N Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8700-2 (+) and GND (-). J8737A and P/J8738B. not broken and has no foreign between P/J8710. The voltage is approx. 312-280 (Integrated Fin. In the Eject Motor’s initializing operation and ejecting operation.7). The wires • Check that the Eject Home Sensor is properly installed. Check the connections of P/J8700 and P/J8725. A Status Indicator RAPs November 9. J8737A and J8737B. but then the Eject Home Sensor was not detected turning J8738B are securely connected. P/J8706 and P/J8741 are securely connected. Off. Block and unblock the Eject Home Sensor with a piece of paper.7). replace the Finisher PWB (PL 22. P/J8710. P/J8700 and P/J8725 are securely ues. Y N Check the connections of P/J8706 and P/J8741. 2012 ECAT Issue 312-263 (Integrated Finisher). Block and unblock the Eject Home Sensor with a piece of paper.10). The mecha- Y N nism is free from defects and belt damage. replace the Finisher PWB (PL 22. replace the Finisher Enter dC330 [012-252].A B Check the wires and connectors for an intermittent open or short circuit. object. Y N lem continues. J8737A and P/J8738B securely.6 Integrated Finisher Set Eject (1 of 2) Enter [012-026] and [012-029] alternately.7). Y N • Power Off/ON.10). and between P/ Procedure J8710-3 (+) and GND (-). Check the wires and connectors for an intermittent open or short circuit. J8737A and J8737B are OK. 2-66 WorkCentre 7220/7225 Service Documentation . Initial Actions Check for an open or short circuit between P/J8710. Y N Connect P/J8700 and P/J8725 securely. The PWB (PL 22. Each voltage is approx. Go to Integrated Office Finisher Wirenets and check the +24VDC circuit.

A Y N 312-283 (Integrated Finisher) Set Clamp Home Sensor ON Connect P/J8706 and P/J8741 securely.7). Measure the voltage between Finisher PWB P/J8707-8 (+) and GND (-). The Set Clamp Motor rotates. P/J8742A and P/J8723 are securely connected. 312-283 (Integrated . P/J8742B. Check the wires and connectors for an intermittent open or short circuit. Y N Repair the open or short circuit. Y N Repair the Set Clamp mechanism. The wires between P/J8707 and J8742B and between J8742A and P/J8723 are OK. and between J8742A and P/J8723. and in the Set Clamp Motor’s ejecting operation. Rotate the Set Clamp Shaft by hand to block and unblock the Set Clamp Home Sensor. Replace the Eject Motor (PL 22. Fail Check for an open or short circuit between P/J8706 and P/J8741. If the prob- and that the actuator is not broken. P/ J8742B. replace the Finisher PWB (PL 22. Check for an open or short circuit between P/J8707 and J8742B. The Check the wires and connectors for an intermittent open or short circuit. Each voltage is approx. Enter [012-017]. P/J8742A and P/J8723 securely. +5VDC. The wires between BSD-ON:BSD 12.9). P/J8742A and P/J8723. +24VDC.4). Y N Replace the Set Clamp Home Sensor (PL 22. replace the Finisher PWB (PL 22. Rotate the Set Clamp Shaft by hand to block and unblock the Set Clamp Home Sensor.7). Y N Connect P/J8707. when Interlock closed and at the start of a job. ues. lem continues. and between P/J8706-15 (+) and GND (-). the Set Clamp Home Sensor was not detected turning On within a specified time after the start of the Set Clamp Motor operation. mechanism is free from defects and belt damage.7). Procedure Check the Set Clamp mechanism for a deformed or broken part and not-seated belts.7 Integrated Finisher Set Eject (2 of 2) P/J8706 and P/J8741 are OK. • Power Off/ON. P/J8742B. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-67 312-280 (Integrated Finisher). Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8706-13 (+) and GND (-). Measure the voltage between Finisher PWB P/J8707-9 (+) and GND (-). The display changes. The voltage changes. replace the Finisher PWB (PL 22. replace the Finisher PWB (PL 22. Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. ECAT Issue November 9. If the problem continues. If the problem continues. Y N In the initialize operations each at Power On. Y N Check the connections of P/J8707. Enter dC330 [012-251]. If the problem contin. The voltage is approx. Initial Actions Y N • Check that the Set Clamp Home Sensor is properly installed and has no foreign object Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. P/J8707.7).

• Power Off/ON.7 Integrated Finisher Set Eject (2 of 2) Connect P/J8708 and P/J8740 securely. Rotate the Set Clamp Shaft by hand to block and unblock the Set Clamp Home Sensor. In the initialize operations each at Power On. replace the Finisher mechanism is free from defects and belt damage. Each voltage is approx. PWB (PL 22. The wires between and in the Set Clamp Motor’s ejecting operation. P/J8742B. P/J8708 and P/J8740 are securely connected. 2012 ECAT Issue 312-283 (Integrated Finisher). The voltage is approx. P/ J8742B.7). Y N Replace the Set Clamp Home Sensor (PL 22.Y N 312-284 (Integrated Finisher) Set Clamp Home Sensor OFF Check the connections of P/J8708 and P/J8740.9). The Set Clamp Motor rotates. Y N Repair the open or short circuit.7). Y N Repair the Set CLamp mechanism. The wires between P/J8707 and J8742B and between J8742A and P/ J8723 are OK. Status Indicator RAPs November 9.7). Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. J8708-11 (+) and GND (-). Check for an open or short circuit between P/J8708 and P/J8740. If the prob- lem continues. +24VDC. P/J8742A and P/J8723. the Set Clamp Home Sensor was not P/J8708 and P/J8740 are OK. Y N Check the connections of P/J8707. The voltage changes normally. Check for an open or short circuit between P/J8707 and J8742B. Check the wires and connectors for an intermittent open or short circuit. Procedure Check the Set Clamp mechanism for a deformed or broken part and not-seated belts. replace the Finisher PWB (PL 22.7). Fail Y N BSD-ON:BSD 12. The display changes. Enter [012-017]. 2-68 WorkCentre 7220/7225 Service Documentation . The Replace the Set Clamp Motor (PL 22. when Interlock closed and at the start of a job. If the problem continues. If the problem contin- ues. If the problem continues. Rotate the Set Clamp Shaft by hand to block and unblock the acceptance surface of the Set Clamp Home Sensor. 312-284 (Integrated Fin. P/J8742B. Measure the voltage between Finisher PWB P/J8707-9 (+) and GND (-).4). +5VDC. and between P/ and that the actuator is not broken. Check the wires and connectors for an intermittent open or short circuit. Initial Actions • Check that the Set Clamp Home Sensor is properly installed and has no foreign object Measure the voltage between Finisher PWB P/J8708-9 (+) and GND (-). Enter dC330 [012-251]. Y N Repair the open or short circuit. replace the Finisher PWB (PL 22. detected turning Off within a specified time after the start of the Set Clamp Motor operation. P/J8707. Measure the voltage between Finisher PWB P/J8707-8 (+) and GND (-). P/J8742A and P/J8723 are securely connected. Y N Connect P/J8707. P/J8742A and P/J8723 securely. and between J8742A and P/J8723. Y N Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. replace the Finisher PWB (PL 22.

If the problem continues. Y N Connect P/J8701 and P/J8731 securely. replace the Finisher PWB (PL 22. Y N Repair the open or short circuit. Y N Repair the open wire or short circuit. P/J8705 and P/J8735 are securely Replace the Set Clamp Motor (PL 22. A B ECAT Issue November 9. Y N Check the connections of P/J8705 and P/J8735.7). Y N Procedure Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. If the prob. +24VDC. The Staple Motor rotates. Measure the voltage between Finisher PWB P/J8701-9 (+) and GND (-). Each voltage changes. PWB (PL 22. Head Home Sensor was not detected turning On. The wires between P/J8708 and P/J8740 are OK. The wires between P/J8701 and P/J8731 are OK. Check for an open or short circuit between P/J8708 and P/J8740. Each voltage is approx. 312-291 (Integrated . P/J8708 and P/J8740 are securely BSD-ON:BSD 12. Y N Within a specified time after the Staple Motor started rotating in reverse direction. Check the wires and connectors for an intermittent open or short circuit. replace the Finisher connected. Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8708-9 (+) and GND (-). The display changes. P/J8701 and P/J8731 are securely connected.7). 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-69 312-284 (Integrated Finisher). The wires between P/J8705 and P/J8735 are OK. +5VDC.7).4). Check for an open or short circuit between P/J8705 and P/J8735. 6 (+) and GND (-). Enter dC330 [012-046] and [012-047] alternately. The voltage is approx. lem continues.5 Integrated Finisher Staple Control connected. 5. Y N Check the wires and connectors for an intermittent open or short circuit. the Staple Connect P/J8708 and P/J8740 securely. not broken and Repair the open or short circuit. Initial Actions Y N • Check that the Staple Assembly and the Cartridge are properly installed. replace the Finisher PWB (PL 22. Measure the voltages between Finisher PWB P/J8705-3. Y N Check the connections of P/J8701 and P/J8731.7) Replace the Staple Assembly (PL 22.Y N 312-291 (Integrated Finisher) Stapler Fail Check the connections of P/J8708 and P/J8740. Check for an open or short circuit between P/J8701 and P/J8731. Enter [012-046] and [012-047] alternately. If the prob- lem continues. 4. and between P/ J8708-11 (+) and GND (-). If the problem contin- ues. include no foreign objects. Enter [012-046] and [012-047] alternately. replace the Finisher PWB (PL 22. Y N Connect P/J8705 and P/J8735 securely.9). • Power Off/ON.

The wires between P/J8701 and P/J8730 are OK. Open and close the Top Cover to block and unblock the Finisher Top Cover Interlock Sensor. • Check that the Finisher Top Cover Interlock Sensor and the Finisher Top Cover Interlock ues. not broken. Measure the voltage between Finisher PWB P/J8702-1 (+) and GND (-). Procedure Check the following. Status Indicator RAPs November 9. Check the wires and connectors for an intermittent open or short circuit. 2012 ECAT Issue 312-291 (Integrated Finisher). Check the wires and connectors for an intermittent open or short circuit. +5VDC. replace the Finisher PWB (PL 22. 2-70 WorkCentre 7220/7225 Service Documentation . • Top Cover installation • Finisher Top Cover Interlock Sensor for damage • Finisher Top Cover Interlock +24V Switch actuator for any damage These parts are in normal condition. replace the Finisher PWB (PL 22. Y N BSD-ON:BSD 12. If the problem contin. Y N Replace the Finisher Top Cover Interlock Sensor (PL 22. Enter dC330 [012-300]. Initial Actions • Check that the Top Cover can be opened and closed. Measure the voltage between Finisher PWB P/J8701-3 (+) and GND (-).7). Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. Check the wires and connectors for an intermittent open or short circuit. Y N Repair the open or short circuit. If the problem continues.A B Measure the voltage between Finisher PWB P/J8731-5 (+) and GND (-). The voltage is approx. The Top Cover Interlock Open was detected. +24VDC. P/J8701 and P/J8730 are securely connected. Check for an open or short circuit between P/J8701 and P/J8730. Open and close the Top Cover to block and unblock the Finisher Top Cover Interlock Sensor.7). The voltage changes. Y N Connect P/J8701 and P/J8730 securely.3). Y N Repair or replace any of the parts that has a defect. and have no foreign objects • Power Off/ON. Enter [012-046] 312-301 (Integrated Finisher) Top Cover Interlock OPEN and [012-047] alternately.7). The display changes. +24V Switch are properly installed. Y N Check the connections of P/J8701 and P/J8730. The voltage is approx. 312-301 (Integrated Fin. If the problem continues. The volt- age changes.4). Measure the voltage between Finisher PWB P/J8701-2 (+) and GND (-).1 Integrated Finisher DC Power and Interlock Switching Replace the Staple Assembly (PL 22. replace the Finisher PWB (PL 22.

replace the Finisher PWB (PL 22. If the problem contin- ues.7). loading paper. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. played or logged in Fault Code History. • Front Cover installation • hinges for any damage • Finisher Top Cover Interlock Sensor for any damage The above parts are OK. The Front Cover Interlock Open was detected.g. Check the wires and connectors for an intermittent open or short circuit. Procedure Check the following. • Check that the Finisher Front Interlock Switch is properly installed. etc).7). and has no foreign object. P/J8702 and P/J8733 are securely connected. If the problem BSD-ON:BSD 12.1 Integrated Finisher DC Power and Interlock Switching continues. Check for an open or short circuit between P/J8702 and P/J8733. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-71 312-301 (Integrated Finisher).. A ECAT Issue November 9. Y N Repair the open or short circuit. 312-302 (Integrated . Measure the voltage between Finisher PWB P/J8702-4 (+) and GND (-). If the problem continues. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- Check the wires and connectors for an intermittent open or short circuit. Open and close the Front Cover to turn On and Off the Finisher Front Interlock Switch. Y N Repair or replace any of the parts that are defected. The display changes. replacing a CRU. Open and close the Front Cover to turn On and Off the Finisher Front Interlock Switch.7). closing a cover. replace the Finisher PWB (PL 22. Y N Replace the Finisher Front Interlock Switch (PL 22. The wires between P/J8702 and P/J8733 are OK. Y N Connect P/J8702 and P/J8733 securely. The voltage changes. Initial Actions • Check that the Top Cover can be opened and closed. or a chain/link listing on a BSD. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e.Y N 312-302 (Integrated Finisher) Front Cover Interlock OPEN Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. not broken. Y N Connect the connections of P/J8702 and P/J8733. Enter dC330 [012-302].7). replace the Finisher PWB (PL 22. • Power Off/ON.

Go to Integrated Office Finisher Wirenets and check the +24VDC circuit. 312-334 (Integrated Fin. Download defective. not connected or defective • Finisher power cable plugged in properly • Reload or upgrade Controller firmware using GP 9. check the following: • Cable connection between Finisher and IOT. 2012 ECAT Issue 312-302 (Integrated Finisher). The voltage is approx. • Replace Finisher PWB (PL 22. Procedure ues.7) Status Indicator RAPs November 9. Check the wires and connectors for an intermittent open or short circuit. 312-334 (Integrated Finisher) Download Failure +24VDC. 2-72 WorkCentre 7220/7225 Service Documentation . can only start in Down- load Mode upon turning power on.A Measure the voltage between Finisher PWB P/J8702-1 (+) and (-).7). If the problem contin. Y N Failure in previous download (abnormal termination during download). replace the Finisher PWB (PL 22.

+5VDC. the Compiler Exit Sen- sor detected paper.Document Illumination • When the Cycle down operation at the end of a job was complete. The voltage is • Disconnect then reconnect the IIT. Measure the voltage between Finisher PWB P/J8709-3 (+) and GND (-). replacing a CRU. If the problem continues.g. P/J8709 and P/J8728 are securely changed connected. Actuate the • Replace the Hard Drive (PL 35.2) (If not fixed by this. The wires between P/J8709 and P/J8728 are OK.7). BSD-ON:BSD 3.Main Power On (1 of 2) BSD-ON:BSD 12.SBC • Check the power supply voltage at the customer site for a drop. Repair the open or short circuit.3 Integrated Finisher Transportation BSD-ON:BSD 2.1 . Use this RAP to troubleshoot persistent machine sta- • Power Off/ON. (RAM. • Ensure that the customer is programming a job within the parameters of the machine uti- lizing the UI. The voltage changes. Check the wires and connectors for an intermittent open or short circuit.7). 312-916 (Integrated . • Replace the SBC PWB (PL 35. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-73 312-903 (Integrated Finisher). Replace the Compiler Exit Sensor (PL 22. or a chain/link listing on a BSD. the Compiler Exit Sen- sor was On. • The paper size in either the process or cross-process direction of the current job is larger Enter dC330 [012-150]. The sensor is Any of the following conditions could cause this fault: properly installed with no paper left there.5). Entry to this RAP is usually via the Machine Status Procedure Faults RAP located in the Other Faults section.SBC .2). MCU and all PWBs connected to them approx.1 .UI • At Power On. Check the wires and connectors for an intermittent open or short circuit. loading paper. UI I/F. replace the Finisher PWB (PL 22.4mm and Staple Mode is Check the connections of P/J8709 and P/J8728.8 Integrated Finisher Stacker Tray Control Initial Actions BSD-ON:BSD 16. etc).1 . ECAT Issue November 9.1 . The display changes. EEPROM) Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit.312-903 (Integrated Finisher) Paper Remains at Compiler 312-916 (Integrated Finisher) Mix Full Stack Exit Sensor BSD-ON:BSD 1. tus conditions that cannot be cleared by performing the indicated process (e. Procedure Y N • Go to the 312-211 (Integrated Finisher) Stacker Tray Fail RAP. SBC. • The output paper stacked on the Finisher Stacker Tray reaches capacity (for the same Y N paper size only). closing a cover. BSD-ON:BSD 12. • Check the SW version of the controller SW . Power Off/On Check for an open or short circuit between P/J8709 and P/J8728. reinstall the original SBC PWB & Y N MCU PWB). If the problem contin- ues. replace the Finisher PWB (PL 22. Remove the remaining paper and reinstall the sensor properly.1) Measure the voltage between Finisher PWB P/J8709-2 (+) and GND (-). Firmware module. BSD-ON:BSD 6. the Compiler Exit Sensor detected paper.MCU Communication • While the Main Motor was operating at initialization at Power On. Actuate the Compiler Exit Sensor. • The top sheet size of the previous job is “unknown” Y N Initial Actions Connect P/J8709 and P/J8728. Compiler Exit Sensor. • Check that the Compiler Exit Sensor is properly installed and free from foreign objects NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- and that the actuator is not binding.. than the top sheet size of the previous job Y N • The top sheet size (width) of previous job is less than 279. Check for paper remaining on the Compiler Exit Sensor and how it is installed.update if required (GP 9) • Replace the MCU PWB (PL 18.1 . played or logged in Fault Code History.

2012 ECAT Issue 312-917 (Integrated Finsher).g. Check the connection of each Finisher PWB connector.2 IOT . or a chain/link listing on a BSD.312-917 (Integrated Finsher) Stacker Tray Staple Set Over 312-928 (Integrated Finisher) Scratch Sheet Compile Count BSD-ON:BSD 12. Procedure Check for a Fault Code..SBC • Check that the Top Cover can be opened and closed. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis. in poor condition (wrinkled. The paper is in normal condition without any problem that causes the paper to be bent (dog eared) or jam.7). replacing a CRU. 312-928 (Integrated Fin. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section.UI NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- BSD-ON:BSD 3. or a chain/link listing on a BSD. Y N Return to Service Call Procedures. Procedure closing a cover.1 . The connectors are securely con.Integrated Finisher Communication Initial Actions BSD-ON:BSD 16. etc). BSD-ON:BSD 2. The paper is in spec.MCU Communication played or logged in Fault Code History. BSD-ON:BSD 12.1 . Replace the paper with new paper that is in spec. Another Fault Code is displayed. Finisher PWB (PL 22. Y N Connect the connectors. replace the Finisher PWB (PL 22. Y N If the problem continues. [312-917] reoccurs.7) 2. etc). Y N The number of stapled copies exceeded the capacity of the Stacker Tray.2 IOT .1 . MCU PWB (PL 18.. BSD-ON:BSD 6.1 .Integrated Finisher Communication BSD-ON:BSD 1. Initial Actions Check the condition of the paper. loading paper. Entry to this RAP is usually via the Machine Status Check the specifications of paper. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e.Main Power On (1 of 2) Paper was detected that was either out of spec.1 . Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e.Document Illumination closing a cover.SBC .1) Status Indicator RAPs November 9. 2-74 WorkCentre 7220/7225 Service Documentation . Go to the appropriate Fault Code.g. • Power Off/On. played or logged in Fault Code History. nected. curled) and was ejected to the compiler. Turn on the power again. loading paper. • Power Off/On Y N • Empty the tray Resolve any problem that causes the paper to be bent or caught. Replace the following in order: 1. replacing a CRU. Faults RAP located in the Other Faults section.

If the problem contin- ues. The voltage changes. replace the Finisher PWB (PL 22. The voltage is approx. • Disconnect then reconnect the SBC PWB. Check the wires and connectors for an intermittent open or short circuit. Check the wires and connectors for an intermittent open or short circuit. Measure the voltage between P/J8709-5 (+) on the Finisher PWB and GND (-).5). P/J8709 and P/J8729 are securely connected. the Finisher Entrance The output paper stacked on the Finisher Stacker Tray reaches capacity (for mixed paper size). The display changes.update if required Remove the remaining paper and reinstall the sensor properly. • When the Cycle down operation at the end of a job was complete. Y N Repair the open or short circuit. There are a number of different conditions that can cause this fault and those conditions differ for the different finishers. EEPROM) Enter dC330 [012-140]. Procedure Procedure • Go to the 312-211 (Integrated Finisher) Stacker Tray Fail RAP. Y N Check the connections of P/J8709 and P/J8729. +5VDC.3 Integrated Finisher Transportation NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History.7). Y N Replace the Finisher Entrance Sensor (PL 22.312-930 (Integrated Finisher) Stacker Tray Full 312-935 (Integrated Finisher) Paper Remains at Entrance BSD-ON:BSD 12. Measure the voltage between P/J8709-6 (+) on the Finisher PWB and GND (-). Initial Actions • Check the power supply voltage at the customer site for a drop.. Entry to this RAP is usually via the Machine Status Sensor detected paper. Use this RAP to troubleshoot persistent machine sta. ECAT Issue November 9. paper. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-75 312-930 (Integrated Finisher). • While the Main Motor was operating at initialization at Power On. Move the Finisher Entrance Sensor actuator by hand or with a piece of • If the fault is still occurring replace the Finisher PWB (PL 22. • Remove the paper from the Stacker Tray Y N • Check the sw version of the controller sw . the Finisher Entrance closing a cover. loading paper. If the problem continues. tus conditions that cannot be cleared by performing the indicated process (e. 312-935 (Integrated . Faults RAP located in the Other Faults section. MCU PWB all PWBs connected to them (RAM. replacing a CRU.7). Actuate the Finisher Entrance Sensor. or a chain/link listing on a BSD. The sen- sor is properly installed and free from paper.8 Integrated Finisher Stacker Tray Control Sensor BSD-ON:BSD 12. etc). Y N Go to Integrated Office Finisher Wirenets and check the +5VDC circuit. Sensor was On. Check for paper remaining on the Finisher Entrance Sensor and how it is installed.7). Firmware module. • At Power On the Finisher Entrance Sensor detected paper. The wire between P/J8709 and P/J8729 are OK. Y N Connect P/J8709 and P/J8729 securely. replace the Finisher PWB (PL 22. • Remove the paper from the Stacker Tray • Power Off/On • Power Off/ON. Initial Actions • Check that the Finisher Entrance Sensor is properly installed and free from foreign objects and that the actuator is not binding.g. Check for an open or short circuit between P/J8709 and P/J8729.

2-76 WorkCentre 7220/7225 Service Documentation . EEPROM) Initial Actions • Check the sw version of the controller sw . 2012 ECAT Issue 312-976 (Integrated Finisher).5 Integrated Finisher Staple Control • After the Stapler Motor turned On (Forward rotation). module.TBD BSD-ON:BSD 12.312-976 (Integrated Finisher) Staple Status Failed 312-977 (Integrated Finisher) Stapler Feed Ready . • After the Stapler Motor turned On (Reverse rotation). Firmware not turn On within the specified time. the system did not detect that the Procedure Staple Head Home Sensor switched from Off to On within the specified time. EEPROM) • Check the sw version of the controller sw . • Go to 312-291 (Integrated Finisher) Stapler Failure RAP. the Staple Head Home Sensor did • Disconnect then reconnect the SBC.update if required (GP 9) Status Indicator RAPs November 9.update if required (GP 9) • Power Off/On Procedure • Go to the 312-291 (Integrated Finisher) Stapler Failure RAP • Disconnect then reconnect the SBC. MCU all PWBs connected to them (RAM. Firmware module.5 Integrated Finisher Staple Control BSD-ON:BSD 12. 312-977 (Integrated Fin. MCU all PWBs connected to them (RAM.

• Disconnect then reconnect the SBC.. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-77 312-982 (Integrated Finisher) . replacing a CRU. loading paper. Initial Actions Power Off/On Procedure • Go to the 312-211 (Integrated Finisher) Stacker Tray Fail RAP. Stacker tray moved down past the lower limit position.g. or a chain/link listing on a BSD.update if req (GP 9) ECAT Issue November 9. MCU all PWBs connected to them (RAM. Firmware module. closing a cover. etc).8 Integrated Finisher Stacker Tray Control NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. EEPROM) • Check the sw version of the controller sw .312-982 (Integrated Finisher) Stacker Tray Lower Safety BSD-ON:BSD 12.

Status Indicator RAPs November 9. 2012 ECAT Issue 312-982 (Integrated Finisher) 2-78 WorkCentre 7220/7225 Service Documentation .

Y N Clean or replace as required. If the problem continues. or a loose or damaged connector. If the problem persists. Check for obstructions or damage in the paper path. Measure the voltage between J8987. The resistance is approximately 20 Ohm. • Check the surface condition of the floor on which the machine is installed for uneveness Y N • Ensure that no large paper curls. Open the H-Transport Top Cover. Measure the voltage between J8987.16).16). 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-79 312-111 (LX) . replace the Finisher PWB (PL 23. Cheat the H-Transport Interlock Sensor.16). PWB for an open or short circuit.4).4).4). Power ON. The wire is OK. H-Transport Entrance Sensor.6 Office Finisher LX Horizontal Transportation Y N Check the wires between P/J8862 on the H-Transport Motor and J8987 on the Finisher The H-Transport Entrance Sensor did not turn off within the specified time after it turned on. or Punch Dummy Chute is not mis-installed. Motor (PL 23. The display changes. Y N Replace the H-Transport Entrance Sensor (PL 23. or a loose or damaged connector. • Ensure that no chute is deformed or missing • Check that the Punch Unit. Y N Check the wire between J8861 pin 2 and J8987 pin 6 for an open or short circuit. Y N Repair/reconnect as required. The H-Transport Belt rotates. Execute dC330 [012-190]. A 312-111 (LX) H-Transport Entrance Sensor Off Jam A Power OFF. of specification is used • That the paper path is free of pieces of paper or other debris Replace the Finisher PWB (PL 23. pin 6 on the Finisher PWB and GND. When this fault occurs frequently check the following: • Verify that the finsher is properly docked Measure the resistance of the H-Transport Motor between each pin P/J8862-1/2/5/6. Replace the Finisher PWB (PL 23. pins 4 and 5 on the Finisher PWB. The voltage is approximately +5VDC.4). The wires are OK.3) for wear or contamina- tion. replace the H-Transport • If H-Transport Exit Sensor failure occurs as well and whether the connector is miscon. or large wrinkles or puckers occur when media outside Replace the H-Transport Motor (PL 23. nected or loosely connected • Check the roll in the Transport Unit for nip failure wear or contamination Check the H-Transport Entrance Sensor and H-Transport Motor circuits for an intermittent con- dition. The voltage changes. A ECAT Issue November 9.4) and Pinch Rolls (PL 23. Actuate the H-Transport Entrance Sensor. Actuate the H-Transport Entrance Sensor (PL 23. Y N Replace the Finisher PWB (PL 23. The Paper Path is OK. BSD-ON:BSD 12.16). deformed or removed • Verify that the Punch Pin of the Punch Unit is not mis-installed • Check that the H-Transport Motor and it’s driven parts operate normally Procedure Check the H-Transport Drive Rolls (PL 23. Y N Initial Actions Repair/reconnect as required.

The Paper Path is OK.16). Open the H-Transport Top Cover. or a loose or damaged connector. Actuate the H-Transport Entrance Sensor. 2012 ECAT Issue 312-112 (LX) 2-80 WorkCentre 7220/7225 Service Documentation . If the problem continues. When this fault occurs frequently check the following: Y N • Verify that the Transport Unit is not misaligned Replace the H-Transport Motor (PL 23. Y N Check the wire between J8861 pin 2 and J8987 pin 6 for an open or short circuit. pins 4 and 5 on the Finisher PWB. Y N Replace the Finisher PWB (PL 23. replace the Finisher PWB (PL 23. The display changes. • Ensure that no large paper curls. H-Transport Entrance Sensor. or a loose or damaged connector.6 Office Finisher LX Horizontal Transportation PWB for an open or short circuit. The voltage is approximately +5VDC. The H-Transport Belt rotates. • That the paper path is free of pieces of paper or other debris • If H-Transport Exit Sensor failure occurs as well and whether the connector is miscon. Initial Actions The resistance is approximately 20 Ohm. The wire is OK. • Check the roll in the Transport Unit for nip failure wear or contamination • Ensure that no chute is deformed or missing • Check that the H-Transport Cover is not deformed. Y N After the Fuser Exit Sensor turned on.4).4). Check the H-Transport Entrance Sensor and H-Transport Motor circuits for an intermittent con- nected or loosely connected dition.3) for wear or contamina- tion.16).4) and Pinch Rolls (PL 23. Check for obstructions or damage in the paper path. damaged or has failed latches • Check that the H-Transport Motor and it’s driven parts operate normally Procedure Check the H-Transport Drive Rolls (PL 23. Status Indicator RAPs November 9. Y N Replace the H-Transport Entrance Sensor (PL 23. Y N Repair/reconnect as required. pin 6 on the Finisher PWB and GND.16). The voltage changes.16). Y N Clean or replace as required. Execute dC330 [012-190].4). replace the H-Transport of specification is used Motor (PL 23. the H-Transport Entrance Sensor did not turn on within Repair/reconnect as required. Power OFF. Measure the voltage between J8987. Cheat the H-Transport Interlock Sensor. The wires are OK. If the problem persists.4). Actuate the H-Transport Entrance Sensor (PL 23. Power ON. Measure the voltage between J8987. Measure the resistance of the H-Transport Motor between each pin P/J8862-1/2/5/6. or large wrinkles or puckers occur when media outside Replace the Finisher PWB (PL 23.312-112 (LX) H-Transport Entrance Sensor On Jam A Y N Check the wires between P/J8862 on the H-Transport Motor and J8987 on the Finisher BSD-ON:BSD 12. Replace the Finisher PWB (PL 23. the specified time.

specified time.16).14). Y N Replace the Finisher Entrance Sensor (PL 23. Y N Repair/reconnect as required. or a loose or damaged connector. Y N Replace the Finisher PWB (PL 23.13). Finisher Entrance Sensor. pins 3 and 1 on the Finisher PWB. Transport Motor. If the problem persists. Replace the Finisher PWB (PL 23. Y N Check the wire between J8868 pin 2 and P/J8988 pin 2 for an open or short circuit.14). 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-81 312-132 (LX) . pin 2 on the Finisher PWB and GND. A ECAT Issue November 9. • If H-Transport Entrance Sensor failure occurs and whether the connector is misconnected or loosely connected • Check the roll in the Transport Unit for nip failure wear or contamination • Check that the H-Transport Cover is not deformed. deformed or removed • Verify that the Punch Pin of the Punch Unit is not mis-installed • Check that the Transport Motor is installed correctly • Check that the H-Transport Motor and it’s driven parts operate normally Procedure Execute dC330 [012-100]. • That the paper path is free of pieces of paper or other debris If the problem continues.16). or a loose or damaged connector. or large wrinkles or puckers occur when media outside 23. Initial Actions When this fault occurs frequently check the following: Replace the Finisher PWB (PL 23. Measure the voltage between P/J8988. The voltage changes. replace the Transport • Verify that the finsher is properly docked Motor (PL 23. BSD-ON:BSD 12.13). The wires are OK. Execute dC330 [012-038]. Actuate the Finisher Entrance Sensor (PL 23. The display changes. Y N Replace the Transport Motor (PL 23. • Check the surface condition of the floor on which the machine is installed for uneveness Check the Entrance Roller. The After the Fuser Exit Sensor turned On. of specification is used Check the Finisher Entrance Sensor and Transport Motor circuits for an intermittent condition. Measure the voltage between P/J8988.8 Office Finisher LX Transportation Measure the resistance of the Transport Motor between each pin P/J8879-1/2/5/6. The voltage is approximately P/J8988 +5VDC.16). Actuate the Finisher Entrance Sensor. Paddle Shaft and Eject Belt for wear. damage or contamination (PL • Ensure that no large paper curls.16).13). A 312-132 (LX) Finisher Entrance Sensor On Jam Y N Repair/reconnect as required. The Transport Motor rotates. damaged or has failed latches • Check that the Punch Unit. The wire is OK. or Punch Dummy Chute is not mis-installed. the Finisher Entrance Sensor did not turn On within the resistance is approximately 20 Ohm. Y N Check the wires between P/J8879 on the Transport Motor and P/J8983 on the Finisher PWB for an open or short circuit. replace the Finisher PWB (PL 23.

Actuate the Compiler Exit Sensor (PL 23. If the problem persists. Measure the voltage between P/J8988. Paddle Shaft and Eject Belt for wear. replace the Finisher PWB (PL 23. The Transport Motor rotates. Y N Check the wire between J8869 pin 2 and P/J8988 pin 5 for an open or short circuit. Y N Check the wires between P/J8879 on the Transport Motor and P/J8983 on the Finisher PWB for an open or short circuit. The wire is OK. BSD-ON:BSD 12. of specification is used Check the Compiler Exit Sensor and Transport Motor circuits for an intermittent condition. A B Status Indicator RAPs November 9. Initial Actions When this fault occurs frequently check the following: Check the Exit Roller. • That the Compile Tray is free of pieces of paper or other debris • If H-Transport Exit Sensor failure occurs as well and whether the connector is miscon- nected or loosely connected • Check the Compile Exit Roll for nip failure. the Compiler Exit Sensor did not turn Off within the specified time. Execute dC330 [012-038]. After the Compiler Exit Sensor turned On. wear or contamination • Check that the H-Transport Motor and it’s driven parts operate normally • Check that the Eject Motor and it’s driven parts operate normally Procedure Execute dC330 [012-150]. Y N Repair/reconnect as required. Replace the Finisher PWB (PL 23. Y N Replace the Finisher PWB (PL 23.13). Y N Repair/reconnect as required.8 Office Finisher LX Transportation Y N Replace the Transport Motor (PL 23. damage or contamination (PL • Ensure that no large paper curls.14).4).16).13). or a loose or damaged connector. Transport Motor. The voltage changes. If the problem continues. Replace the Finisher PWB (PL 23.16). or a loose or damaged connector. 2012 ECAT Issue 312-151 (LX) 2-82 WorkCentre 7220/7225 Service Documentation .16). Measure the voltage between P/J8988. A B 312-151 (LX) Compiler Exit Sensor Off Jam Measure the resistance of the Transport Motor between each pin P/J8879-1/2/5/6. Compiler Exit Sensor. or large wrinkles or puckers occur when media outside 23.13). pins 6 and 4 on the Finisher PWB. Actuate the Compiler Exit Sensor. replace the Transport Motor (PL 23. The wires are OK. The voltage is approximately +5VDC. Y N Replace the Compiler Exit Sensor (PL 23. wear or contamination • Ensure that no chute is deformed or missing • Check the Compile Tray deformed or removed parts • Check the Eject Roll for nip failure. The resistance is approximately 20 Ohm. The display changes.16). pin 5 on the Finisher PWB and GND.

If the problem continues.14). or Punch Dummy Chute is not mis-installed. deformed or removed • Verify that the Punch Pin of the Punch Unit is not mis-installed • Check that the H-Transport Motor and it’s driven parts operate normally Initial Actions • Ensure that Chute Assembly (PL 23. Y N Repair/reconnect as required. replace the Finisher PWB (PL 23. • Power OFF/ON Procedure Execute dC330 [012-150].8 Office Finisher LX Transportation Check the wires between P/J8879 on the Transport Motor and P/J8983 on the Finisher PWB for an open or short circuit. Y N Check the wire between J8869 pin 2 and P/J8988 pin 5 for an open or short circuit. Y N BSD-ON:BSD 12. or a loose or damaged connector. • Check the roll in the Transport Unit for nip failure wear or contamination Check the Compiler Exit Sensor and Transport Motor circuits for an intermittent condition. A 312-152 (LX) Compiler Exit Sensor On Jam Execute dC330 [012-038]. • That the paper path is free of pieces of paper or other debris • If H-Transport Exit Sensor failure occurs as well and whether the connector is miscon. The Transport Motor rotates. damage or con- nected or loosely connected tamination (PL 23. • Ensure that no chute is deformed or missing • Check that the Punch Unit. Initial Actions Measure the resistance of the Transport Motor between each pin P/J8879-1/2/5/6. After the H-Transport Exit Sensor turned On. replace the Transport of specification is used Motor (PL 23. Y N Replace the Finisher PWB (PL 23. The wire is OK. A ECAT Issue November 9. pin 5 on the Finisher PWB and GND. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-83 312-152 (LX) .16). • Ensure that no large paper curls. The display changes. If the problem persists. Replace the Finisher PWB (PL 23.13). Measure the voltage between P/J8988. Repair/reconnect as required. The voltage is approximately +5VDC.14 Item 16) is present and properly installed. Compiler Exit Sensor. Transport Motor. The wires are OK.16). The voltage changes. Actuate the Compiler Exit Sensor (PL 23. pins 6 and 4 on the Finisher PWB. Y N Replace the Compiler Exit Sensor (PL 23. or a loose or damaged connector.13). • Verify that the finsher is properly docked Y N • Check the surface condition of the floor on which the machine is installed for uneveness Replace the Transport Motor (PL 23.13). The When this fault occurs frequently check the following: resistance is approximately 20 Ohm. Paddle Shaft and Eject Belt for wear. Check the Exit Roller. Entrance Roller. Actuate the Compiler Exit Sensor. Measure the voltage between P/J8988. the Compiler Exit Sensor did not turn On within Y N the specified time.16).16). or large wrinkles or puckers occur when media outside Replace the Finisher PWB (PL 23.14).

BSD-ON:BSD 12. the Compiler Tray No Paper Sensor did not turn Off within the specified time. Entrance Roller.11).16). The resistance is approximately 20 Ohm.16). Status Indicator RAPs November 9.14 Office Finisher LX Eject Control (1 of 2)) for an open or short circuit. The wires are OK. The voltage is approximately +5VDC. The Eject Motor starts up.16). Alternately execute dC330 [012-054 Eject Motor FORWARD LO] and dC330 [012-055 Eject Motor FORWARD HI]. Replace the Finisher PWB (PL 23. Y N Replace the Compiler Tray No Paper Sensor (PL 23. Y N Repair/reconnect as required. replace the Finisher PWB (PL 23. replace the Finisher PWB (PL • Check the surface condition of the floor on which the machine is installed for uneveness 23.11). Paddle Shaft and Eject Belt for wear. Select Start. The display changes. or large wrinkles or puckers occur when media outside of specification is used Check the Exit Roller. • Ensure that no chute is deformed or missing • Check that the Punch Unit. Y N Check the wire between J8880 pin 2 and J8984 pin 2 on the Finisher PWB for an open or short circuit. Measure the voltage between J8984 pins 3 and 1 on the Finisher PWB. Measure the resistance of the Eject Motor between each point of P/J8878-1/3/4/6. The voltage changes. or a loose or damaged connector.16).13). Measure the voltage between J8984 pin 2 on the Finisher PWB and GND (BSD 12. or a loose or damaged connector. The wire is OK. or Punch Dummy Chute is not mis-installed. • If H-Transport Exit Sensor failure occurs as well and whether the connector is miscon. Actuate the Compiler Tray No Paper Sensor. deformed or removed • Verify that the Punch Pin of the Punch Unit is not mis-installed • Check that the H-Transport Motor and it’s driven parts operate normally Procedure Enter dC330 [012-151]. If the problem persists. Check the Compiler Tray No Paper Sensor and Eject Motor circuits for an intermittent condi- nected or loosely connected tion. Initial Actions Y N When this fault occurs frequently check the following: Replace the Eject Motor (PL 23. 2012 ECAT Issue 312-161 (LX) 2-84 WorkCentre 7220/7225 Service Documentation .11 Office Finisher LX Tamping and Offset (2 of 2) Actuate the Compiler Tray No Paper Sensor. Y N Replace the Finisher PWB (PL 23. Compiler Tray No Paper Sensor.12).14 Office Finisher LX Eject Control (1 of 2) Y N Repair/reconnect as required. After the Eject Motor turned On. • Verify that the finsher is properly docked Replace the Eject Motor (PL 23.11 Office Finisher LX Tamping and Offset (2 of 2) (BSD 12. • Ensure that no large paper curls. • Check the roll in the Transport Unit for nip failure wear or contamination If the problem continues.312-161 (LX) Finisher Set Eject Jam Y N Check the wires between P/J8878 on the Eject Motor and P/J8983 on the Finisher PWB BSD-ON:BSD 12. damage or con- • That the paper path is free of pieces of paper or other debris tamination (PL 23.

Actuate the Stacker Height Sensor 1. Y N Check the wire between J8873 pin 2 and P/J8988 pin 17 for an open or short circuit. or a loose or damaged connector.1) Procedure Execute dC330 [012-264]. Actuate the Stacker Height Sensor 1. pins 22 and 24 on the Finisher PWB. Stacker Encoder Sensor. Y N Repair/reconnect as required. The voltage changes. Execute dC330 [012-263]. pin 17 on the Finisher PWB and GND. Measure the voltage between P/J8988. The display changes. Stacker Height Sensor 1. • Initialize NVM using dC301 • Check the tray raise/lower mechanism for damage or contamination. A B ECAT Issue November 9. Y N Replace the Stacker Height Sensor 1 (PL 23. pins 16 and 18 on the Finisher PWB. Y N Check the wire between J8875 pin 2 and P/J8988 pin 23 for an open or short circuit. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-85 312-210 (LX).1 Office • Drive Gear wear/rotation failure/damage Finisher LX Communication (IOT-Finisher)) • Loose Belt tension or belt disengaged • Replace the Finisher PWB (PL 23. or a loose or damaged connector. Replace the Finisher PWB (PL 23. 312-211 (LX) . Measure the voltage between P/J8988. The wire is OK. The volt- age is approximately +5VDC. • Check the operation of the Stacker Height Sensor 1 actuator. • Drive Motor failure/rotation failure • Check the wiring between the Finisher PWB and the MCU PWB using (BSD 12.16). • Switch off the power and switch on the power. • Reload or upgrade Controller firmware using GP 9. Manually rotate the Encoder (PL 23. Stack Height Sensor 1 is not ON within the specified time after stacker tray starts elevat- ing. The display changes. Measure the voltage between P/J8988.16).1 Office Finisher LX Communication (IOT-Finisher) BSD-ON:BSD 12.312-210 (LX) NVM Access Fault 312-211 (LX) Stacker Tray Fault BSD-ON:BSD 12.16) • Replace the MCU PWB (PL 18.16 Office Finisher LX Stacker Tray Control When error occurs.11). The wire is OK.16). the state of the Encoder Sensor does not Initial Actions change within the specified time. NVM cannot be normally accessed.7) to block and unblock the sensor. Y N Replace the Finisher PWB (PL 23.While Stacker Tray is elevating or lowering. The volt- age is approximately +5VDC. Y N Repair/reconnect as required. Y N Replace the Finisher PWB (PL 23. Procedure Initial Actions Check the following: • Check for obstructions under the tray.

pins 19 and 21 on the Finisher PWB (BSD 12. Stacker Motor Up. Office Finisher LX Stacker Tray Control). or a short circuit. If the problem persists. Y N Check the wires between P/J8986 pins 11 and 12.A B Measure the voltage between P/J8988.16).16).16). or a loose or damaged connector.16 isher PWB (PL 23. Replace the Finisher PWB (PL 23.16 Office Finisher LX Stacker Tray Control. Y N Y N Repair/reconnect as required. 312-212 (LX) 2-86 WorkCentre 7220/7225 Service Documentation . Actuate the Stacker Height Sensor 1. Execute dC330 [012-265]. The wire is OK. Manually 312-212 (LX) Stacker Tray Upper Limit Fault rotate the Encoder (PL 23.16 Office Finisher LX Stacker Tray Control). Replace the Finisher PWB (PL 23. pin 23 on the Finisher PWB and GND. Y N • Check the tray raise/lower mechanism for damage or contamination.7) Moves.16 Office Finisher LX Stacker Tray Control and check the circuit of Execute dC330 [012-264]. The Stacker Motor (PL 23. Measure the voltage between P/J8988. Actuate the Stacker Height Sensor 1. The voltage is approximately +5VDC.16). the Option Switch (PL 23. Measure the voltage between P/J8988. and [012-061]. Repair/reconnect as required.16 Office Finisher LX Stacker Tray Control) Y N Procedure Go to BSD 12. The voltage changes. The voltage is approximately +5VDC.11). or a loose or damaged connector. Replace the Finisher PWB (PL 23. Y N Repair/reconnect as required.9). 2012 ECAT Issue 312-211 (LX). Y N Replace the Stacker Height Sensor 1 (PL 23. The voltage changes. pin 20 on the Finisher PWB and GND (BSD 12. No Paper Sensor is ON during stacker elevation. • Check for obstructions under the tray. Y N Replace the Finisher PWB (PL 23. and the Stacker Motor for an open or Check the wire between J8873 pin 2 and P/J8988 pin 17 for an open or short circuit. pins 16 and 18 on the Finisher PWB (BSD 12.7). Stacker Motor Down. replace the Fin. A Status Indicator RAPs November 9. There is +24 VDC from P/J8986 pin 12 to GND (BSD 12. • Check the operation of the Stacker Height Sensor actuators. The display changes. Replace the Stacker Elevator Motor (PL 23. Stacker Height Sensor 2. Actuate the Stacker Height Sensor 1. The wires are OK.16 Office Finisher LX Stacker Tray Control Y N The stacker has continued to elevate after the defined period of time has passed since Stacker Replace the Stacker Encoder Sensor (PL 23. Measure the voltage between P/J8988. Block and unblock the Stacker Height Sensor 2.16 Office Finisher LX Stacker Tray Control). The wire is OK.16). The display changes. pin 17 on the Finisher PWB and GND BSD 12.16). Repair/reconnect as required. BSD-ON:BSD 12. Initial Actions Alternately execute dC330 [012-060]. Stacker Height Sensor 1.7) to block and unblock the Stacker Encoder Sensor. loose or damaged connector. The volt- age changes. Y N Check the wire between J8874 pin 2 and P/J8988 pin 20 for an open or short circuit. Measure the voltage between P/J8988. Y N Replace the Finisher PWB (PL 23.7).

pin 23 on the Finisher PWB and GND BSD 12. Replace the Finisher PWB (PL 23.16 Office Finisher LX Stacker Tray Control . Finisher LX Stacker Tray Control The voltage is approximately +5VDC. Manually rotate the Encoder (PL 23.16). pins 16 and 18 on the Finisher PWB (BSD 12.16 Execute dC330 [012-264]. voltage changes. or a loose or damaged connector. Replace the Stacker Height Sensor 1 (PL 23. Office Finisher LX Stacker Tray Control). The wire is OK. Measure the voltage between P/J8988. or a • Check the operation of the Stacker Height Sensor actuators. The display changes. Manually rotate the Encoder (PL 23.16).16 Office Replace the Stacker No Paper Sensor (PL 23. pins 19 and 21 on the Finisher BSD 12. or a Y N loose or damaged connector.11). Measure the voltage between P/J8988. pins 22 and 24 on the Finisher PWB (BSD 12.16 Office Finisher LX Stacker Tray Control Replace the Finisher PWB (PL 23. Execute dC330 [012-262].16). Y N Measure the voltage between P/J8988. The display changes. pin 14 on the Finisher PWB and GND BSD 12. Actuate the Stacker Height Sensor 1. Stacker Height Sensor 1. BSD-ON:BSD 12. Check the wire between J8872 pin 2 and P/J8988 pin 14 for an open or short circuit. Measure the voltage between P/J8988. 312-213 (LX) . Y N Measure the voltage between P/J8988.16).16). Y N The voltage changes.7). The voltage changes. Sensor 2.11). Y N Replace the Finisher PWB (PL 23.Actuate the Stacker Height Sensor 1.16 Execute dC330 [012-265]. Y N Repair/reconnect as required. A B ECAT Issue November 9. or a loose or damaged connector. The voltage is approximately +5VDC. The wire is OK. Y N Repair/reconnect as required. The wire is OK.16 Y N Office Finisher LX Stacker Tray Control. Stacker descended lower than normal levels. Y N Replace the Stacker Height Sensor 2 (PL 23.7) to block and unblock the sensor. Y N Y N Replace the Finisher PWB (PL 23.16).7). The voltage changes. Initial Actions Y N • Check for obstructions under the tray. 12. The voltage is approximately +5VDC. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-87 312-212 (LX). Replace the Finisher PWB (PL 23.Actuate the Stacker Height Sensor 1. The voltage is approximately +5VDC. Stacker No Paper Sensor. Replace the Finisher PWB (PL 23.16 Office Finisher LX Stacker Tray Control). Replace the Finisher PWB (PL 23.7). pins 13 and 15 on the Finisher PWB BSD 12. Check the wire between J8874 pin 2 and P/J8988 pin 20 for an open or short circuit. The wire is OK.16). Actuate the Stacker No Paper Sensor. Check the wire between J8875 pin 2 and P/J8988 pin 23 for an open or short circuit. Y N Y N Replace the Finisher PWB (PL 23. and unblock the Stacker Encoder Sensor.16 Replace the Stacker Encoder Sensor (PL 23.16 Y N Office Finisher LX Stacker Tray Control. Measure the voltage between P/J8988. Measure the voltage between P/J8988. • Check the tray raise/lower mechanism for damage or contamination.11). loose or damaged connector.16). Procedure Measure the voltage between P/J8988. below low limit height.7) to block Repair/reconnect as required. pin 20 on the Finisher PWB and GND BSD 12. Stacker Height Sensor 2. The Repair/reconnect as required. Office Finisher LX Stacker Tray Control). Block and unblock the Sensor (PL 23. The display changes. Check the wire between J8873 pin 2 and P/J8988 pin 17 for an open or short circuit. Y N Replace the Finisher PWB (PL 23.16). Execute dC330 [012-263]. Block and unblock the Stacker Height Office Finisher LX Stacker Tray Control. Stacker Encoder Sensor.A Y N 312-213 (LX) Stacker Tray Lower Limit Fault Replace the Stacker Height Sensor 2 (PL 23. pin 17 on the Finisher PWB and GND (BSD The display changes.

After the Front Tamper started moving to the home position. The voltage changes.16 The voltage changes.16). Manually operate the Tamper mecha- to block and unblock the Stacker Encoder Sensor. Front Tamper Motor Front and [012-023]. Stacker Encoder Sensor. The Tamper mechanism moves smoothly. Replace the Finisher PWB (PL 23. Measure the voltage between P/J8988. Measure the voltage between P/J8988. Replace the Finisher PWB (PL 23.11 Office Finisher LX Tamping and Offset (2 of 2) loose or damaged connector. Replace the Finisher PWB (PL 23. The voltage is approximately +5VDC. The Front Tamper Motor moves. Measure the voltage between P/J8988.16). The display changes.A B Replace the Finisher PWB (PL 23. The display changes. Measure the voltage between J8984.16). Actuate the Stacker No Paper Sensor. Y N Y N Replace the Stacker No Paper Sensor (PL 23. Y N Repair/reconnect as required. Check the wires between J8984. pin 5 on the Finisher PWB and GND. or a BSD-ON:BSD 12. pins 18 ~ 22 on the Finisher PWB. and the Front Tamper Motor P/J8884 for an open or short circuit. or a loose or damaged connector. There is +24 VDC from J8984 pin 19 on the Finisher PWB to GND Y N Replace the Finisher PWB (PL 23. 312-221 (LX) Front Tamper Home Sensor On Failure Execute dC330 [012-263].7). Y N Replace the parts that are interfering with operation.16 Office Finisher LX Stacker Tray Control). or a loose or damaged connector. Y N Repair/reconnect as required. Manually rotate the Encoder (PL 23.16).4 Office Finisher LX Interlock Switching and check the +24V circuit feeding pin 4. Repair/reconnect as required. 2012 ECAT Issue 312-213 (LX). 312-221 (LX) 2-88 WorkCentre 7220/7225 Service Documentation . The wires are OK.16 Office Finisher LX Stacker Tray Control).16). The voltage is approximately +5VDC. Execute dC330 [012-262]. the Front Tamper Home Sensor did not turn On within 800ms. Procedure Y N Manually operate the Tamper mechanism. pin 23 on the Finisher PWB and GND (BSD 12. Replace the Finisher PWB (PL 23. Y N Replace the Finisher PWB (PL 23.16). Y N Y N Replace the Front Tamper Home Sensor (PL 23. pin 14 on the Finisher PWB and GND (BSD 12.16 Office Finisher LX Stacker Tray Control). Replace the Finisher PWB (PL 23. Motor Rear. pins 22 and 24 on the Finisher PWB (BSD 12. The wire is OK. Stacker No Paper Sensor. Front Tamper Home Sensor.10 Office Finisher LX Tamping and offset (1 of 2) Y N Check the wire between J8875 pin 2 and P/J8988 pin 23 for an open or short circuit. Front Tamper The voltage changes. The voltage is Y N approximately +5VDC. Office Finisher LX Stacker Tray Control).4 Office Finisher LX Interlock Switching block and unblock the sensor. Measure the voltage between J8984. Y N Y N Replace the Stacker Encoder Sensor (PL 23.16). There is +24 VDC from J8982 pin 4 on the Finisher PWB to GND . or a Y N loose or damaged connector.7) to BSD-ON:BSD 12. The wire is OK. The wire is OK. pins 6 and 4 on the Finisher PWB. A Status Indicator RAPs November 9. pins 13 and 15 on the Finisher PWB (BSD 12.16). Y N Repair/reconnect as required. BSD-ON:BSD 12. Check the wire between J8872 pin 2 and P/J8988 pin 14 for an open or short circuit. Replace the Finisher PWB (PL 23.7).7). nism to block and unblock the sensor. Check the wire between J8881 pin 2 and J8984 pin 5 for an open or short circuit. Manually operate the Tamper mechanism to block and unblock the Front Tamper Home Sensor. Alternately execute dC330 [012-020].12). Go to BSD 12.7) Execute dC330 [012-220]. Manually rotate the Encoder (PL 23.16). Measure the voltage between P/J8988. The display changes. Block and unblock the Sensor (PL 23.

or a loose or damaged connector. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-89 312-221 (LX). Manually operate the Tamper mecha- nism to block and unblock the Front Tamper Home Sensor.12). Replace the Finisher PWB (PL 23. Replace the Finisher PWB (PL 23.16). BSD-ON:BSD 12. Y N Replace the Finisher PWB (PL 23. BSD-ON:BSD 12. pins 6 and 4 on the Finisher PWB BSD 12. The Tamper mechanism moves smoothly. Y N There is +24 VDC from J8984 pin 19 on the Finisher PWB to GND Y N There is +24 VDC from J8982 pin 4 on the Finisher PWB to GND Y N Go to BSD 12.12).10 Office Finisher LX Tamping and offset (1 of 2) PWB (PL 23. Y N Check the wire between J8881 pin 2 and J8984 pin 5 for an open or short circuit. Repair/reconnect as required. the Front Tamper Home Sensor did not turn Off within the specified time.4 Office Finisher LX Interlock Switching Replace the front Tamper Motor (PL 23.16). The display changes. replace the Finisher BSD-ON:BSD 12. The wire is OK. Measure the voltage between J8984. Y N Replace the Front Tamper Home Sensor (PL 23. Front Tamper Motor Rear. Measure the voltage between J8984. pin 5 on the Finisher PWB and GND (BSD 12.11 Office Finisher LX Tamping and Offset (2 of 2) Replace the Finisher PWB (PL 23.10 Office Finisher LX Tamping and offset (1 of 2). Alternately execute dC330 [012-020]. Execute dC330 [012-220]. Manually operate the Tamper mecha- nism to block and unblock the sensor. If the problem persists. Y N Replace the parts that are interfering with operation. The voltage is approximately +5VDC.A Y N 312-223 (LX) Front Tamper Home Sensor Off Failure Repair/reconnect as required. Y N Repair/reconnect as required. Procedure Manually operate the Tamper mechanism. 312-223 (LX) . After the Front Tamper started moving away from the home position. Front Tamper Home Sensor.16). Front Tamper Motor Front and [012-023].10 Office Finisher LX Tamping and offset (1 of 2).16). The voltage changes. A B ECAT Issue November 9. The Front Tamper Motor moves.4 Office Finisher LX Interlock Switching: J8982 and check the +24V circuit feeding pin 4.16).

Rear Tamper Home Sensor.11 Office Finisher LX Tamping and Offset (2 of 2) Replace the Front Tamper Motor (PL 23. Manually operate the Tamper mechanism to block and unblock the Rear Tamper Home Sensor. Sensor did not turn Off within the specified time. pins 18 ~ 22 on the Finisher PWB. The voltage changes. Y N Replace the Rear Tamper Home Sensor (PL 23. Y N Check the wire between J8882 pin 2 and J8984 pin 8 for an open or short circuit. or a loose or damaged connector. and the Rear Tamper Motor P/J8883 for an open or short circuit. The wires are OK.10 Office Finisher LX Tamping and offset (1 of 2) Repair/reconnect as required. Replace the Finisher PWB (PL 23. and the Front 312-224 (LX) Rear Tamper Home Sensor Off Failure Tamper Motor P/J8884 for an open or short circuit. 312-224 (LX) 2-90 WorkCentre 7220/7225 Service Documentation . pins 9 and 7 on the Finisher PWB. If the problem persists. The display changes. The voltage is approximately +5VDC.A B Check the wires between J8984. A Status Indicator RAPs November 9. Manually operate the Tamper mecha- nism to block and unblock the sensor. pins 13 ~ 17 on the Finisher PWB. Measure the voltage between J8984. pin 8 on the Finisher PWB and GND. the Rear Tamper Home Replace the Finisher PWB (PL 23. Rear Tamper Motor Rear. or a loose or damaged connector. Y N Replace the Finisher PWB (PL 23. Check the wires between J8984. replace the Finisher PWB (PL 23.16).12). Y N There is +24 VDC from J8984 pin 19 on the Finisher PWB to GND Y N There is +24 VDC from J8982 pin 4 on the Finisher PWB to GND Y N Go to BSD 12. The wire is OK. 2012 ECAT Issue 312-223 (LX). Repair/reconnect as required.16).16).16). Execute dC330 [012-221]. After the Rear Tamper started moving away from the home position. Procedure Manually operate the Tamper mechanism. Replace the Finisher PWB (PL 23.4 Office Finisher LX Interlock Switching and check the +24V circuit feeding pin 4. Alternately execute dC330 [012-026]. or a loose or damaged connector. BSD-ON:BSD 12. Rear Tamper Motor Front and [012-029]. BSD-ON:BSD 12. Y N Repair/reconnect as required. The Tamper mechanism moves smoothly. Measure the voltage between J8984.12). The wires are OK.4 Office Finisher LX Interlock Switching Y N BSD-ON:BSD 12. The Rear Tamper Motor moves. Y N Replace the parts that are interfering with operation.16).

Select Start. Punch Home Sensor (PL 23. started running.7 Office Finisher LX Punch . Check circuit of the Punch Home Sensor. Check circuit of the Punch Motor. 312-231 (LX) . Select Stop. If the problem continues. Actuate the sensor with a piece of paper. If the problem persists.16). replace the Finisher PWB (PL 23.16). The Punch Motor runs.5). The display changes.A Y N 312-231 (LX) Punch Home Sensor On Fail Repair/reconnect as required. Select Stop. Punch Motor (PL 23. BSD-ON:BSD 12. Select Start. Select [12-271].7 Office Finisher LX Punch Replace the Rear Tamper Motor (PL 23. Refer to BSD 12. Replace the Finisher PWB (PL 23. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-91 312-224 (LX). replace the Finisher The Punch Home Sensor did not turn ON within the specified time after the Punch Motor PWB (PL 23. Y N Select Stop.5).7 Office Finisher LX Punch to troubleshoot the Circuit. ECAT Issue November 9. alternately. Y N Go to BSD 12.16).12). Initial Actions Check the following: • Punch Home Actuator for deformation • Punch Home Sensor for proper installation • Punch Home Sensor connectors • Punch Motor for proper operation • Punch Motor connectors Procedure Enter dC330 [12-074] and [12-078].

21). Folder Knife Motor REV alter- Y N nately. 2012 ECAT Issue 312-243 (LX). Block/unblock the Folder pin 3 on the Front Booklet Stapler for a loose or damaged connector. replace the Front Booklet Stapler Assembly (PL 23.15). Select Start.21). If the wires are OK. Replace the Finisher PWB (PL 23. pin 2 on the Finisher PWB and GND BSD 12. If the wires are OK. Check the wire between J8904 pin 2 and P/J8990 pin 2 on the FInisher PWB for an open or short circuit. The continuity check is (PL 23.15). Check the wire between P/J8995. or an open or short circuit.16).19). Measure the voltage between P/J8990. The wire is OK. Y N Replace the Finisher PWB (PL 23. or an open or short cir- Home Sensor. Repair/replace as required the Booklet PWB ( P/J8994) and the Finisher PWB ( P8985). OK.16). The display changed. Select Start.9 Office Finisher LX Folding The voltage is approximately +5VDC. replace the Finisher PWB (PL 23.312-243 (LX) Booklet Folder Home Sensor On Fail 312-249 (LX) Booklet Front Stapler Fail BSD-ON:BSD 12. The voltage changes.9 Office Finisher LX Folding Block/unblock the Folder Home Sensor. Y N Replace the Folder Home Sensor (PL 23. Switch off the power. Check the wires between P/J8994 on the Booklet PWB and J8894 Repair the open circuit or short circuit. Check continuity between Check the circuit from the Booklet PWB to the Booklet Stapler Cover Switch (BSD the Booklet Folder Knife Motor ( P/J8905) and the Finisher PWB ( P8985). Y N Y N Select Stop. on the Front Booklet Stapler for a loose or damaged connector. If the problem continues.16).9 Office Finisher LX Folding BSD-ON:BSD 12. Booklet PWB (PL 23.19).18 Office Finisher LX Booklet Staple Control (1 of 2 . The Fold Knife Motor energizes. or a loose or damaged connector. and then [12-025]. pin 5 on the Booklet PWB and J8894 Select Stop. If the problem Replace the Booklet Folder Knife Motor (PL 23. pins 3 and 1 on the Finisher PWB (BSD 12. Y N Repair/reconnect as required. • The Folder Home Sensor for improper installation • The Folder Home Sensor connectors for connection failure Initial Actions • The Folder Knife Motor connectors for connection failure Check the Booklet Front Stapler for jammed staples or an incorrectly installed staple cartridge. Enter dC330 [013-022].9 Office Finisher LX Folding . The Booklet Front Staple Home Switch is not ON (does not return to home position) within the Initial Actions specified time after the Booklet Front Staple Motor starts to reverse. Measure the voltage between P/J8990. replace the Booklet PWB (PL 23. If the problem Y N remains. cuit. replace the Booklet PWB (PL 23. Staple Motor REV. replace the Front Booklet Stapler Assembly (PL 23. • The Knife drive mechanism for a foreign substance Procedure Procedure Enter dC330 [12-024]. If the problem continues. replace the remains.5 Office Finisher LX Booklet Interlock Switching Folder Home Sensor is not turned on after the lapse of 500ms from Motor ON while Folder BSD-ON:BSD 12. Status Indicator RAPs November 9. There is +24 VDC from P/J8993 pin 5 on the Booklet PWB to GND. and between 12. 312-249 (LX) 2-92 WorkCentre 7220/7225 Service Documentation .5 Office Finisher LX Booklet Interlock Switching. Folder Knife Motor FWD and [013-023]. Y N Switch off the power.21). Staple Motor FWD. The Front Booklet Stapler cycles normally. Refer to (BSD 12.Front) Knife is returning to Home.21). Enter [13-101]. Folder Home Sensor.

16).11).16). replace the Finisher PWB (PL 23. Y N Repair/replace as required. Measure the resistance of the Eject Motor between each pin of P/J8878-1/3/4/6. The voltage changes. A 312-260 (LX) Eject Clamp Home Sensor On Failure Go to BSD 12. Measure the voltage between P/J8988 pin 8 on the Finisher PWB and GNDActuate the Eject Clamp Home Sensor. Y N Repair/replace as required. If the check is OK. Initial Actions • Manually operate the Eject mechanism. The wire is OK.16).11) A ECAT Issue November 9.9) starts up. pins 9 and 7 on the Finisher PWB. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-93 312-260 (LX) . The voltage is approximately +5VDC. or loose or damaged connectors.14 Office Finisher LX Eject Control (1 of 2). Y N Check the wires between P/J8878 pins 1~6 on the Eject Motor and P/J8983 pins 5~8 on the Finisher PWB for an open or short circuit. Eject Clamp Down.14 Office Finisher LX Eject Control (1 of 2). BSD-ON:BSD 12. If the problem remains. Eject Clamp Up and [012-053]. Eject Clamp Home Sensor.16).14 Office Finisher LX Eject Control (1 of 2) After the Eject Clamp started ascending. Replace the Finisher PWB (PL 23. or loose or damaged connectors BSD 12. a dirty sensor. Measure the voltage between P/J8988. the Eject Clamp Home Sensor did not turn On within 500ms. The Eject Motor (PL 22.11). Replace the Finisher PWB (PL 23. Y N Check the wire between J8870 pin 2 on the Eject Clamp Home Sensor and P/J8988 pin 8 on the Finisher PWB for an open or short circuit. Y N Replace the Eject Clamp Home Sensor (PL 23. or damage. Y N Replace the Finisher PWB (PL 23. Y N Replace the Eject Motor (PL 23. The resistance is approximately 2Ohm. Check for an intermittent circuit or intermittent mechanical problem. • Check the actuator for the Eject Clamp Home Sensor b for damage Procedure Execute dC330 [012-250]. Block and unblock the Eject Clamp Home Sensor The display changes. The wires are OK. Alternately execute dC330 [012-052]. Check for binding. replace the Eject Motor (PL 23.

Execute dC330 [012-221].12). BSD-ON:BSD 12.16). Y N Replace the parts that are interfering with operation. or a loose or damaged connector.12). If the problem persists. Repair/reconnect as required.10 Office Finisher LX Tamping and offset (1 of 2) PWB (PL 23.4 Office Finisher LX Interlock Switching and check the +24V circuit feeding pin 4. The wires are OK. Rear Tamper Motor Front and [012-029]. Y N There is +24 VDC from J8984 pin 14 on the Finisher PWB to GND Y N There is +24 VDC from J8982 pin 4 on the Finisher PWB to GND Y N Go to BSD 12. The display changes. A 312-263 (LX) Rear Tamper Failure Y N Repair/reconnect as required. Y N Check the wire between J8882 pin 2 and J8984 pin 8 for an open or short circuit. A Status Indicator RAPs November 9. BSD-ON:BSD 12. the Rear Tamper Home Sensor did not turn On within 800ms. pins 9 and 7 on the Finisher PWB. or a loose or damaged connector. pin 8 on the Finisher PWB and GND BSD 12. 2012 ECAT Issue 312-263 (LX) 2-94 WorkCentre 7220/7225 Service Documentation . The Rear Tamper Motor moves. Y N Repair/reconnect as required.16). pins 13 ~ 17 on the Finisher PWB. Procedure Manually operate the Tamper mechanism. The wire is OK. Rear Tamper Motor Rear. and the Rear Tamper Motor P/J8883 for an open or short circuit. Replace the Finisher PWB (PL 23.4 Office Finisher LX Interlock Switching Replace the Rear Tamper Motor (PL 23. Y N Replace the Rear Tamper Home Sensor (PL 23. Measure the voltage between J8984. replace the Finisher BSD-ON:BSD 12. The Tamper mechanism moves smoothly. Manually operate the Tamper mecha- nism to block and unblock the Rear Tamper Home Sensor. Y N Replace the Finisher PWB (PL 23. Measure the voltage between J8984.11 Office Finisher LX Tamping and Offset (2 of 2) Replace the Finisher PWB (PL 23. After the Rear Tamper started moving to the home position. Rear Tamper Home Sensor. Replace the Finisher PWB (PL 23.16).16). Alternately execute dC330 [012-026]. Manually operate the Tamper mecha- nism to block and unblock the sensor. The voltage is approximately +5VDC.11 Office Finisher LX Tamping and Offset (2 of 2).16). The voltage changes. Check the wires between J8984.

Measure the voltage between P/J8990. Block/unblock the Folder Home Sensor. or short circuit. Repair/reconnect as required.20). pin 2 on the Finisher PWB and GND (BSD 12. Switch off the power.20).9 Office Finisher LX Folding Check continuity between Check the circuit from the Booklet PWB to the Booklet Stapler Cover Switch (BSD the Folder Knife Motor ( P/J8905) and the Finisher PWB ( P8985). Select Start. Switch off the power. If the problem continues.312-265 (LX) Booklet Folder Home Sensor OFF Fail 312-268 (LX) Booklet Rear Stapler Fail BSD-ON:BSD 12. replace the Rear Booklet Stapler Assembly (PL 23. replace the Y N Booklet PWB (PL 23. (PL 23. • The Knife drive mechanism for a foreign substance Procedure Procedure Enter dC330 [12-026]. The Front Booklet Stapler cycles normally. and then [12-027].15). Enter [13-101]. ECAT Issue November 9.21). Y N Y N Select Stop. Folder Home Sensor.Block/unblock the Folder Home Sensor.5 Office Finisher LX Booklet Interlock Switching.9 Office Finisher LX Folding BSD-ON:BSD 12.16).16). pins 3 and 1 on the Finisher PWB BSD 12. Y N Replace the Folder Home Sensor (PL 23. The continuity check is OK. If the problem continues. • The Folder Home Sensor for improper installation • The Folder Home Sensor connectors for connection failure Initial Actions • The Booklet Fold Knife Motor connectors for connection failure Check the Booklet Rear Stapler for jammed staples or an incorrectly installed staple cartridge. replace the Booklet 2 -Rear) for a loose or damaged connector. Staple Motor REV. The Fold Knife Motor energizes. There is +24 VDC from P/J8993 pin 5 on the Booklet PWB to GND. Measure the voltage between P/J8990. Y N Repair the open circuit or short circuit. or an open or short circuit. replace the Rear Booklet Stapler Assembly (PL 23. 312-268 (LX) . Replace the Finisher PWB (PL 23. Select Start. Y N Replace the Finisher PWB (PL 23. If the wires are OK. or an open or short circuit.9 Office Finisher LX Folding The voltage is approximately +5VDC. The Booklet Rear Staple Home Switch is not ON (does not return to home position) within the Initial Actions specified time after the Booklet Rear Staple Motor starts to reverse. Enter dC330 [013-022].16). The wire is OK. pin 12 on the Booklet PWB and J8895 Y N pin 3 on the Rear Booklet Stapler BSD 12. Select Stop.19 Office Finisher LX Booklet Staple Control (2 of Replace the Folder Knife Motor (PL 23. replace the Booklet PWB (PL 23. replace the Finisher PWB (PL 23.19 Office Finisher LX Booklet Staple Control (2 of Check the wire between J8904 pin 2 and P/J8990 pin 2 on the FInisher PWB for an open 2 -Rear) for a loose or damaged connector. Check the wires between P/J8995 on the Booklet PWB and J8895 on the Rear Booklet Stapler BSD 12.9 Office Finisher LX Folding. Refer to BSD 12. OK. the Folder Home Sensor did not turn OFF BSD-ON:BSD 12. Staple Motor FWD. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-95 312-265 (LX).19 Office Finisher LX Booklet Staple Control (2 of 2 -Rear) within the specified time.21).21). Repair/replace as required let PWB ( P/J8994) and the Finisher PWB ( P8985). Folder Knife Motor REV alter- Y N nately. Check the wire between P/J8995.15). Folder Knife Motor FWD and [013-023]. or a loose or damaged connector. and between the Book- 12. If the wires are PWB (PL 23. If the problem remains.21).5 Office Finisher LX Booklet Interlock Switching When the Booklet Home moves from Home position. The voltage changes. The display changed. If the problem remains.

Y N Repair/replace as required. The wires are OK. Home Sensor The display changes. Y N Replace the Eject Clamp Home Sensor (PL 23. The Execute dC330 [012-250]. 312-282 (LX) 2-96 WorkCentre 7220/7225 Service Documentation . Measure the voltage between P/J8988. Booklet Maker Detected.14 Office Finisher LX Eject Control (1 of 2) Communications between the Finisher PWB and the Booklet PWB Failed After the Eject Clamp started descending. Eject Clamp Home Sensor. Y N Repair/replace as required. replace the Booklet wire is OK.11). replace the Eject Motor (PL 23.312-269 (LX) Booklet Sub-CPU Communications Fail 312-282 (LX) Eject Clamp Home Sensor Off Failure BSD-ON:BSD 12. pins 9 and 7 on the Finisher PWB. Y N Replace the Eject Motor (PL 23. Actuate the Eject Clamp Home Sensor. a dirty sensor. Y N Y N Reload the software using GP 9. Execute dC330 [013-161]. Measure the resistance of the Eject Motor between each pin of P/J8878-1/3/4/6. or loose or damaged connectors. Y N Replace the Finisher PWB (PL 23. Eject Clamp Up and [012-053]. Alternately execute dC330 [012-052]. If the problem continues. Block and unblock the Eject Clamp problem is resolved. PWB (PL 23.1 Office Finisher LX Communication (IOT-Finisher) BSD-ON:BSD 12. Initial Actions • Check the connectors at the Finisher PWB and the Booklet PWB are connected or seated Initial Actions properly • Manually operate the Eject mechanism.16). or loose or damaged connectors BSD 12. Replace the Finisher PWB (PL 23. If the problem remains.16).16). The voltage changes.16).21). The Eject Motor starts. is approximately +5VDC. Replace the Finisher PWB (PL 23. • Check the wiring between the Finisher PWB and the Booklet PWB for damage • Check the actuator for the Eject Clamp Home Sensor for damage Procedure Procedure Power off and power on the printer. Rerun the job. or damage.11) A Status Indicator RAPs November 9. Check for binding.11). The resistance is approximately 2Ohm. Y N Check the wires between P/J8878 pins 1~6 on the Eject Motor and P/J8983 pins 5~8 on the Finisher PWB for an open or short circuit. Eject Clamp Down. Check the wire between J8870 pin 2 on the Eject Clamp Home Sensor and P/J8988 pin Y N 8 on the Finisher PWB for an open or short circuit. Measure the voltage between P/J8988 pin 8 on the Finisher PWB and GND. The Replace the Finisher PWB (PL 23. The problem is resolved. 2012 ECAT Issue 312-269 (LX). the Eject Clamp Home Sensor did not turn Off within 200ms.14 Office Finisher LX Eject Control (1 of 2). The voltage Rerun the job.

• Check the actuator for the Set Clamp Home Sensor for damage Procedure Execute dC330 [012-251].15 Office Finisher LX Eject Control (2 of 2) After the Set Clamp started. The Eject Motor starts. Initial Actions • Manually operate the Eject mechanism. 312-283 (LX) . 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-97 312-282 (LX). Actuate the Set Clamp Home Sensor.16). Y N Replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23. Y N Replace the Eject Clamp Home Sensor (PL 23. If the problem remains. replace the Eject Motor (PL 23. a dirty sensor. Set Clamp Home Sensor. or loose or damaged connectors. The voltage changes.11).11). The wire is OK. If the check is OK. Eject Clamp Up and [012-053]. Check for binding.16). Measure the resistance of the Eject Motor between each pin of P/J8878-1/3/4/6. pins 12 and 10 on the Finisher PWB. the Set Clamp Home Sensor did not turn On within 200ms. The resistance is approximately 2 Ohm. Eject Clamp Down.16). Y N Check the wire between J8871 pin 2 on the Set Clamp Home Sensor and P/J8988 pin 11 on the Finisher PWB for an open or short circuit. Y N Repair/replace as required. Replace the Finisher PWB (PL 23.11) A ECAT Issue November 9. Y N Check the wires between P/J8878 pins 1~6 on the Eject Motor and P/J8983 pins 5~8 on the Finisher PWB for an open or short circuit. BSD-ON:BSD 12. Y N Replace the Eject Motor (PL 23. Measure the voltage between the P/J8988 pin 11 on the Finisher PWB and GND).A Go to BSD 12. or loose or damaged connectors BSD 12. Measure the voltage between P/J8988. Check for an intermittent circuit or 312-283 (LX) Set Clamp Home Sensor On Failure intermittent mechanical problem.14 Office Finisher LX Eject Control (1 of 2)). replace the Finisher PWB (PL 23. The wires are OK. Alternately execute dC330 [012-052]. The volt- age is approximately +5VDC.14 Office Finisher LX Eject Control (1 of 2). Y N Repair/replace as required. The display changes. or damage. Actu- ate the Eject Clamp Home Sensor.14 Office Finisher LX Eject Control (1 of 2) BSD-ON:BSD 12.

The voltage Initial Actions is approximately +24VDC. Measure the voltage between P/J8988. Measure the voltage between the P/J8988 pin 11 on the Finisher PWB and GND). After the Set Clamp completed operation. Replace the Finisher PWB (PL 23. Execute dC330 [012-251]. The voltage changes. or loose or damaged connectors. Replace the Finisher PWB (PL 23. Check the wires between P/J8877 pins 1 and 2 on the Set Clamp Clutch BSD-ON:BSD 12. The volt- age is approximately +5VDC. Check for binding. The resistance is approximately 2Ohm. Actuate the Set Clamp Home Sensor.15 Office Finisher LX Eject Control (2 of 2) damaged connectors (BSD 12. or loose or BSD-ON:BSD 12. Measure the voltage between the Finisher PWB P8983-4 (+) and GND (-).11). a dirty sensor.16). Eject Clamp Up and [012-053]. • Manually operate the Eject mechanism.16).11) A Status Indicator RAPs November 9. Y N Check the wire between J8871 pin 2 on the Set Clamp Home Sensor and P/J8988 pin 11 on the Finisher PWB for an open or short circuit. Repair/replace as required. The wire is OK. 312-284 (LX) Set Clamp Home Sensor Off Failure Y N Select Stop. Y N Check the wires between P/J8878 pins 1~6 on the Eject Motor and P/J8983 pins 5~8 on the Finisher PWB for an open or short circuit. pins 12 and 10 on the Finisher PWB. or damage.11).14 Office Finisher LX Eject Control (1 of 2) and P/J8983 pins 3 and 4 on the Finisher PWB for an open or short circuit. The Set Clamp Clutch energizes.16).16). Measure the resistance of the Eject Motor between each pin of P/J8878-1/3/4/6. Y N Replace the Eject Clamp Home Sensor (PL 23. The wires are OK. 2012 ECAT Issue 312-283 (LX). Y N Repair/replace as required. Alternately execute dC330 [012-052].11).14 Office Finisher LX Eject Control (1 of 2).A Execute dC330 [012-050 Set Clamp Clutch ON]. The wires are OK. Replace the Finisher PWB (PL 23. Y N Replace the Finisher PWB (PL 23. If the problem persists. replace the Fin- isher PWB (PL 23. 312-284 (LX) 2-98 WorkCentre 7220/7225 Service Documentation . If the problem remains. Procedure Replace the Finisher PWB (PL 23. the Set Clamp Home Sensor did not turn Off within Y N the specified time. The display changes. The Eject Motor starts. Set Clamp Home Sensor. or loose or damaged connectors (BSD 12. Actu- ate the Eject Clamp Home Sensor. replace the Eject Motor (PL 23. Eject Clamp Down. Y N • Check the actuator for the Set Clamp Home Sensor for damage Replace the Set Clamp Clutch (PL 23. Y N Repair/replace as required.16). Y N Replace the Eject Motor (PL 23.15 Office Finisher LX Eject Control (2 of 2).16).

If the wires are OK. If the problem persists.16). If the problem continues. Staple Motor FWD. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-99 312-284 (LX). 312-291 (LX) Stapler Failure Y N Select Stop. Select Stop. Initial Actions Measure the voltage between the Finisher PWB P8983-4 (+) and GND (-). the Stapler Assembly (PL 23.8). or loose or damaged connectors. Y N Check the wires between J8887. replace the Finisher PWB (PL 23. Y N • After the Stapler Motor turned On (Reverse rotation). Execute [012-244]. Staple Home Sensor. Check the wires between P/J8877 pins 1 and 2 on the Set Clamp Clutch BSD-ON:BSD 12. then Staple Motor REV.11).” Y N There is +5 VDC from pin 5 to pin 1 of J8886 on the Stapler Assembly.13 Office Finisher LX Staple Control Check for an intermittent connection. ECAT Issue November 9. Procedure isher PWB (PL 23. not turn On within the specified time.16). 9~12 on the Finisher PWB for an open or short circuit. 312-291 (LX) . or loose or • After the Stapler Motor turned On (Forward rotation). replace the Fin. replace the Stapler Assembly (PL 23. The voltage Check the Stapler for jammed staples or an incorrectly installed staple cartridge. Go to BSD 12. pins 4 and 8. If the check is good. is approximately +24VDC.16). Y N Replace the Set Clamp Clutch (PL 23. to J8886 pins 5 and 1 for an open cir- cuit.8). replace the Finisher PWB (PL 23.16). the Staple Head Home Sensor did damaged connectors BSD 12. If the wire is OK. replace the Stapler Assembly (PL 23.16). the Staple Head Home Sensor did Repair/replace as required.8). The display is “Low. Y N Check the wires from P/J8981. Execute dC330 [012-046].16). pins 1~4 on the Stapler Assembly and P/J8981 pins Replace the Finisher PWB (PL 23.15 Office Finisher LX Eject Control (2 of 2). and [012-047]. Check the wire from J8886 pin 4 to P/J8981 pin 5 for an open circuit. The wires not switch from Off to On within the specified time. are OK. The Set Clamp Clutch energizes.A Execute dC330 [012-050 Set Clamp Clutch ON]. Replace the Finisher PWB (PL 23. replace the Finisher PWB (PL 23. The Stapler cycles.13 Office Finisher LX Staple Control and P/J8983 pins 3 and 4 on the Finisher PWB for an open or short circuit. If the problem continues. If the wires are OK.

Office Finisher LX Staple Positioning. A Status Indicator RAPs November 9. If the problem continues. Staple Move Check the wires between P/J8981 pins 13~16 on the Finisher PWB and P/J8888 on the Motor Front. Y N The wire is OK. Move the Stapler by hand from the Home position to the staple position and back. Y N Replace the Finisher PWB (PL 23. Y N Alternately execute dC330 [012-045]. pins 3 and 1 on the Finisher PWB BSD 12.312-295 (LX) Stapler Move Position Sensor On Failure 312-296 (LX) Staple Move Sensor Off Failure BSD-ON:BSD 12.16). Office Finisher LX Staple Positioning Move the Stapler by hand from the Home position to the staple position and back.8). and Rail (PL 23.8) for freedom of movement. pin 2 on the Finisher PWB for an open or short circuit. sor did not turn On. Stapler Move Position Sensor. Y N Measure the voltage between P/J8981 pin 2 on the Finisher PWB and GND BSD 12. The voltage is approximately +5VDC.12 Office Finisher LX Staple Positioning BSD-ON:BSD 12. Y N Replace the Staple Move Motor (PL 23. Motor Front. short circuit.12 Office Finisher LX Staple Positioning Check for an intermittent connection.8). • After the Staple Position had been fixed. Staple Move Replace the Finisher PWB (PL 23. replace the Finisher PWB (PL 23. and Rail (PL 23. The Stapler Move Motor moves. PWB (PL 23.16). Initial Actions Procedure Check the Stapler. the Staple Move Sensor did not turn Off within 500ms. Off. • After the Stapler completed moving to the Staple Position.8). The voltage is approximately +5VDC. Staple Move Motor Rear and [012-042]. Check the wires between P/J8981 pins 13~16 on the Finisher PWB and P/J8888 on the Y N Stapler Move Motor BSD 12. The wire is OK. pins 3 and 1 on the Finisher PWB BSD 12. the Stapler Move Position Sensor • After the Stapler started moving to the Staple Position and the Staple Move Sensor turned did not turn On within 2sec. or loose or damaged connectors. The wires are OK. 2012 ECAT Issue 312-295 (LX). Stapler Move Position Sensor. Y N Measure the voltage between P/J8981. • After the Staple Move Sensor turned On when paper passed through the Dual Staple 1 Initial Actions Position while moving to the Rear Staple Position.8). or loose or damaged connectors. the Staple Move Sensor did not turn Off within 500ms. the Staple Move Sensor turned Off. If the problem persists. The display changes.12 Replace the Finisher PWB (PL 23. If the problem persists. The wires are OK. Move the Stapler by hand from the Home posi- Replace the Stapler Move Position Sensor (PL 23.8).16).12 Office Finisher LX Staple Positioning for an open or Repair/replace as required. Replace the Staple Move Motor (PL 23.12 Office Finisher LX Staple Positioning for an open or Y N short circuit. Repair/replace as required. Measure the voltage between P/J8981 pin 2 on the Finisher PWB and GND BSD 12.16).12 Y N Office Finisher LX Staple Positioning). PWB (PL 23. Stapler Move Motor BSD 12. The voltage changes. Check the Stapler. Staple Move Motor Rear and [012-042]. Procedure Y N Execute dC330 [012-241].12 Replace the Finisher PWB (PL 23. Move the Stapler by hand from the Check the wire between J8885 pin 2 on the Stapler Move Position Sensor and P/J8981 Home position to the staple position and back.16).12 Repair/replace as required. The Stapler Move Motor moves. tion to the staple position and back. replace the Stapler Assembly (PL 23. The voltage changes. Execute dC330 [012-241]. replace the Finisher Go to BSD 12. If the check is good. replace the Finisher Repair/replace as required. 312-296 (LX) 2-100 WorkCentre 7220/7225 Service Documentation . Base Frame.12 Office Finisher LX Staple Positioning • After the Stapler started moving to the staple position. Replace the Stapler Move Position Sensor (PL 23. Alternately execute dC330 [012-045]. Y N Measure the voltage between P/J8981. Base Frame. Check the wire between J8885 pin 2 on the Stapler Move Position Sensor and P/J8981 Y N pin 2 on the Finisher PWB for an open or short circuit.16). Office Finisher LX Staple Positioning. the Stapler Move Position Sen.16). or loose or damaged connectors. or loose or damaged connectors.8) for freedom of movement. The display changes.

. loading paper. replace the Stapler Assembly (PL 23. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. replace the Finisher PWB (PL 23. Initial Actions • Ensure that the Eject Cover is down • Check Eject Cover Switch for improper installation • Check Eject Cover Switch connectors for connection failure • Check Actuator part for deformation Procedure Enter dC330 [012-300]. replace the Finisher PWB (PL 23. replace the Finisher PWB (PL 23.g.8). Check continuity between the Eject Cover Switch and the Finisher PWB ( J8982 pin 1 to. The display changes Y N Select Stop. Actuate the Eject Cover Switch. closing a cover. or a chain/link listing on a BSD. etc). Select Start. Check continuity of the Eject Cover Switch ( J8889.16).11). 312-300 (LX) .16). If the check is OK. If the problem continues. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. and J8889 pin2 to J8889 pin 7. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-101 312-296 (LX). replacing a CRU. If the problem continues. The continuity check is OK. Eject Cover Switch (PL 23. Y N Replace the Eject Cover Switch (PL 23. Eject Cover Switch open was detected.4 Office Finisher LX Interlock Switching NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History.12 Office Finisher LX Staple Positioning Check for an intermittent connection.16). 312-300 (LX) Eject Cover Open If the check is good.11). ECAT Issue November 9. BSD-ON:BSD 12. J8889 pin 1. Select Stop.A Go to BSD 12. pin 1 to pin 2).

Status Indicator RAPs November 9. 312-303 (LX) 2-102 WorkCentre 7220/7225 Service Documentation . and from J8891 pin 2A to Measure the voltage between J8987.16). area • Check the connectors between the Finisher Front Door Interlock Switch and the Finisher Procedure PWB Execute dC330 [012-303].. door latches and hinges • Check the installation of the H-Transport Open Sensor • Check for damage or foreign material in the Finisher Front Door Interlock Switch detect • Opening/closing of the Finisher H-Transport Cover. Actuate the H-Transport Open Sensor (PL 23. Actuate the H-Transport Open Sensor. The Finisher Front Cover is detected as open during operation.4 Office Finisher LX Interlock Switching).16). The voltage is approximately wires are OK. loading paper. The wire is OK. Replace the Finisher PWB (PL 23.6 Office Finisher LX Horizontal Transportation NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis. replace the Finisher PWB (PL 23. Office Finisher LX Horizontal Transportation).4). loading paper.6 Interlock Switch and GND (BSD 12. Repair/reconnect as required.16). played or logged in Fault Code History. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. +5VDC. replace the Finisher PWB (PL 23. The Finisher H-Transport Cover is open.6 J8982 pin 2 for an open or short circuit.4).4 Office Finisher LX Interlock Switching If the problem continues. Front Door Interlock Switch. Open/close the Finisher Front Cover. Measure the voltage between J8891 pin 2A on the Front Door Measure the voltage between J8987. loose or damaged connector. or a loose or damaged connector. etc). Use this RAP to troubleshoot persistent machine sta.16).312-302 (LX) Finisher Front Door Open 312-303 (LX) Finisher H-Transport Cover Open BSD-ON:BSD 12.g. Check the actuator for damage or misalignment Check the Interlock circuit for an intermittent condition BSD 12. Check the wire between J8860 pin 2 and J8987 pin 2 for an open or short circuit.4 Office Finisher LX Interlock Switching BSD-ON:BSD 12. or a chain/link listing on a BSD. pins 3 and 1 on the Finisher PWB (BSD 12. Remove the cheater. The voltage changes.g. Cheat the Interlock Switch.. Faults RAP located in the Other Faults section. H-Transport Open Sensor. Replace the Finisher PWB (PL 23. Replace the H-Transport Open Sensor (PL 23. If the wires are OK. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History. The voltage drops to 0 VDC. Y N Check the wires between J8982 pin 3 and J8891 pin 2B. etc). Procedure Y N Execute dC330 [012-302].16). replacing a CRU. or a chain/link listing on a BSD. Y N Y N Repair/reconnect as required. Y N Y N Check the wire from J8891 pin 2A to J8982 pin 3 for an open or short circuit. Entry to this RAP is usually via the Machine Status closing a cover.16). Initial Actions Initial Actions • Check for damage to the Finisher Front Door.16). If the problem continues. or a The display changes. Y N Y N Open the Front Door and cheat the Front Door Interlock Switch The display changes. or a loose or damaged connector. 2012 ECAT Issue 312-302 (LX) . The voltage is approximately +5VDC. pin 2 on the Finisher PWB and GND (BSD 12. The display changes. replacing a CRU. tus conditions that cannot be cleared by performing the indicated process (e. replace the Finisher PWB (PL 23. Y N Replace the Front Door Interlock Switch (PL 23. Replace the Finisher PWB (PL 23. The Office Finisher LX Horizontal Transportation . closing a cover. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section.

can only start in Down.7 Office Finisher LX Punch load Mode upon turning power on. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. Dafault=1 763-775 Sheet count when punch waste is nearly full.16) Initial Actions • Empty the Punch Box and re-insert • Check for damage to the detection part of Punch Box Set SNR on the back side of Punch Box • Check for foreign matter (pieces of paper.) Max=1500 Dafault=250 Procedure Perform the following: • Check the circuit of the Punch Box Set Sensor using BSD 12. check the following: closing a cover. Download defective. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- Procedure played or logged in Fault Code History. etc). The number of punched sheets is reset only after Punch Box Nearly Full indication appears. BSD-ON:BSD 12. punch chips. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. or a chain/link listing on a BSD. (Valid when Min=0 the value of 763-605 is 5) Max=1500 Default=500 763-641 Method to count punch wastes for heavyweight paper.7 Office Finisher LX Punch • Replace Finisher PWB (PL 23. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-103 312-334 (LX). • Reload or upgrade Controller firmware using GP 9. (Valid when the value Min=0 of 763-605 is 2 or 3. The status of punch waste count based on sheet count can be checked with dC131 [763-639] • Refer to Table 1 Related NVM Locations abnormal or out of range values using dC131 Table 1 Related NVM Locations NVM Location Description Range 763-605 Sets the type of installed puncher (number of punch holes).g.) is in the insertion part of Punch Box • Check that the user has not removed punch wastes before Punch Box Nearly Full indica- tion. (Valid when the value Min=0 of 763-605 is 6.. not connected or defective • Finisher power cable plugged in properly Punch Box nearly full. • Cable connection between Finisher and IOT.0= Not Min=0 set 2=3H 3=2/3H 5=2/4H 6=Swd4H Max=5 Default=0 763-639 The number of sheets when punch waste is nearly full. loading paper. • Replace Finisher PWB (PL 23.16) ECAT Issue November 9. etc. When a Min=0 heavyweight sheet is punched it is counted as 1 + N sheets for Max=4 counting punch waste.) Max=1500 Dafault=500 763-776 Sheet count when punch waste is nearly full. replacing a CRU. 312-700 (LX) .312-334 (LX) Download Failure 312-700 (LX) Punch Box Nearly Full Failure in previous download (abnormal termination during download).

replace the Finisher PWB (PL 23. H-Transport Entrance Sensor. Y N Y N Replace the Finisher PWB (PL 23.16). Clean the sensor. Compiler Exit Sensor.8 Office Finisher LX Transportation Paper remains on the H-Transport Entrance Sensor.6 Measure the voltage between P/J8988. Initial Actions Initial Actions Check the paper path.16). The voltage changes. Y N Y N Replace the H-Transport Entrance Sensor (PL 23. If no paper is found continue with this RAP. Actuate the Compiler Exit Sensor (PL Sensor (PL 23. pins 4 and 5 on the Finisher PWB (BSD 12. Paper remains on the Compiler Exit Sensor. loose or damaged connector. 2012 ECAT Issue 312-901 (LX) .16). Y N Y N Check the wire between J8861 pin 2 and J8987 pin 6 for an open or short circuit.Actuate the Compiler Exit Sensor.16).14). If the problem continues. Repair/reconnect as required. 23. Replace the Finisher PWB (PL 23. The voltage sor. Office Finisher LX Transportation ). or a loose or damaged connector. pin 5 on the Finisher PWB and GND (BSD 12. The wire is OK. If the problem continues. Actuate the H-Transport Entrance Execute dC330 [012-150]. Office Finisher LX Transportation ). If no paper is found continue with this RAP.8 Office Finisher LX Horizontal Transportation. Replace the Compiler Exit Sensor (PL 23. Clean the sensor. Procedure Procedure Execute dC330 [012-190].14).16). pin 6 on the Finisher PWB and GND BSD 12. Y N Y N Repair/reconnect as required. Status Indicator RAPs November 9. Measure the voltage between J8987. The display changes.312-901 (LX) H-Transport Entrance Sensor Static Jam 312-903 (LX) Paper Remains at Compiler Exit Sensor BSD-ON:BSD 12. The wire is OK. or a Check the wire between J8869 pin 2 and P/J8988 pin 5 for an open or short circuit. changes. The voltage is approximately +5VDC. pins 6 and 4 on the Finisher PWB (BSD 12.6 Office Finisher LX Horizontal Transportation BSD-ON:BSD 12. replace the Finisher PWB (PL 23. The voltage is approximately +5VDC.6 Measure the voltage between P/J8988. The display changes.4). Replace the Finisher PWB (PL 23. Check the paper path. 312-903 (LX) 2-104 WorkCentre 7220/7225 Service Documentation .8 Office Finisher LX Horizontal Transportation). Actuate the H-Transport Entrance Sen.16). Replace the Finisher PWB (PL 23. Measure the voltage between J8987.4).

etc).312-905 (LX) Compiler Tray No Paper Sensor Static JAM 312-916 (LX) Mix Full Stack BSD-ON:BSD 12.Document Illumination Clean the sensor. or a chain/link listing on a BSD.12). 312-916 (LX) . closing a cover. Actuate the Compiler Tray No Paper • The specified number of sheets/sets is loaded in the stacker tray in Booklet Staple job. Table 1 Related NVM Locations NVM Location Description Range 763-622 Limits the encoder value of Mix Full Stack position. Select Start.SBC Enter dC330 [012-151]. (Detection can be canceled in NVM. BSD-ON:BSD 2. Entry to this RAP is usually via the Machine Status Y N Faults RAP located in the Other Faults section. (The number can be changed in NVM.) • Refer to Table 1 Related NVM Locations and Table 2 Stacking History Status NVM Loca- tions and use dC131 to check NVM values.. • The specified number of sheets/sets is loaded in the stacker tray in Booklet Non-Staple job.) Y N Replace the Compiler Tray No Paper Sensor (PL 23. Min=1 Max=28 Default=26 ECAT Issue November 9. Use this RAP to troubleshoot persistent machine sta- Check the wire between J8880 pin 2 and J8984 pin 2 on the Finisher PWB for an open tus conditions that cannot be cleared by performing the indicated process (e. • The paper size in either the process or cross-process direction of the current job is larger Y N than the top sheet size of the previous job Replace the Finisher PWB (PL 23. replacing a CRU. (Detection can be canceled in NVM.11 • The top sheet size of the previous job is “unknown” Office Finisher LX Tamping and Offset (2 of 2). loading paper. Compiler Tray No Paper Sensor. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- Y N played or logged in Fault Code History.16).) Replace the Finisher PWB (PL 23. BSD-ON:BSD 12. replace the Finisher PWB (PL 23.11 Office Finisher LX Tamping and Offset (2 of 2) BSD-ON:BSD 1. change NVM values as indi- cated in previous items of this listing. (Detection can be canceled in NVM. The display changes.Main Power On (1 of 2) Paper remains on the Compiler Tray No Paper Sensor. The voltage is approximately paper size only).1 . • The top sheet size (width) of previous job is less than 279.g. • When a Booklet Staple/Non-Staple job is started while mixed-size sheets are stacked in the stacker tray. The voltage changes. • When one Booklet Staple/Non-Staple job is completed. Actuate the Compiler Tray No Paper Sensor.1 . after which mixed-size sheets are stacked in the stacker tray.MCU Communication Check the paper path. Repair/reconnect as required. (The number can be changed in NVM. The wire is OK. or short circuit. BSD-ON:BSD 6.4mm and Staple Mode is changed Measure the voltage between J8984 pin 2 on the Finisher PWB and GND (BSD 12.UI Initial Actions BSD-ON:BSD 3. or a loose or damaged connector.1 . If necessary.SBC . Sensor.1 .16).11 • The output paper stacked on the Finisher Stacker Tray reaches capacity (for the same Office Finisher LX Tamping and Offset (2 of 2). +5VDC. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-105 312-905 (LX). If no paper is found continue with this RAP.) • When a Booklet Staple/Non-Staple job is started.16). Any of the following conditions could cause this fault: Measure the voltage between J8984 pins 3 and 1 on the Finisher PWB (BSD 12.) If the problem continues.1 .16 Office Finisher LX Stacker Tray Control Procedure BSD-ON:BSD 16.

Min=1 stacked. more) Dafault=10 let mix stacking starts. less than the Max=100 Whether to apply such limit can be selected. Min=0 (Staple. The Dafault=1 763-682 Setting value for sub-paddle operation time Min=1 mix stack full notice is sent based on the encoder limit to detect mix (Staple. Min=1 stacked. Max=1 (Staple. less than the Max=100 Dafault=60 specified number of compiled sheets] Dafault=65 763-638 The maximum number of booklet non-stapled sheets that can be Min=1 763-676 Setting value for sub-paddle operation time [Staple. Dafault=90 of compiled sheets or more] Dafault=40 763-637 The maximum number of booklet stapled sheets that can be Min=1 763-675 Setting value for sub-paddle operation time [Staple.0). plain/recycled paper.Max=100 ducted.0). A3S/ Min=1 Dafault=6 11x17S. Min=1 stacked.Max=100 (excluding booklet stapled sets). A4S/8. A3S/11x17S. Max=255 plain paper. XE. 8. 2012 ECAT Issue 312-916 (LX) 2-106 WorkCentre 7220/7225 Service Documentation . (Oakmont and Max=100 Dafault=90 Northwood). Max=90 (paper feed length?216.) 763-683 Setting value for sub-paddle operation time Min=1 763-717 Sets the encoder position to detect mix stack full when one booklet Min=1 (Staple. Dafault=90 piled sheets] Dafault=10 763-636 Encoder limit to detect full stack position when stacked sheets Min=1 763-674 Setting value for sub-paddle operation time [Staple. and Northwood/Charger). A3S/11x17S.0). small size sheet Min=1 include papers of B4 or above and booklet stapled sets. (Oakmont. specified number of compiled sheets or Max=100 Dafault=90 more) Dafault=10 763-635 Encoder limit to detect full stack position when stacked sheets Min=1 763-673 Setting value for sub-paddle operation tim e[Staple. small size sheet Min=1 include papers smaller than B4 and booklet non-stapled sets Max=90 (paper feed length?216. specified number of compiled sheets or more] Dafault=5 763-633 Encoder limit to detect full stack position when smaller than B4 size Min=1 763-671 Setting value for sub-paddle operation time [Staple. A4S/8. Table 1 Related NVM Locations Table 2 Stacking History Status NVM Locations NVM NVM Location Description Range Location Description Range 763-623 Disables mixed-size stacking after Mix Stack position is detected. less than the specified number of compiled Max=100 job (booklet staple and booklet non-staple jobs) completes. A3S/11x17S. and Northwood/Charger).5x11S.5x14S. and Northwood/Charger).Whether to apply such limit can be selected. 0: Limit 1: Not Dafault=1 ber of compiled sheets or more) Dafault=65 limit 763-681 Setting value for sub-paddle operation time Min=1 763-716 Notifies mix stack full right before booklet mix stacking starts.(standard setting of 15 sheet / set) Max=255 (Staple. 8. plain paper. A3S/11x17S. If the Max=255 sheets) Dafault=10 encoder value exceeds the setting value mix stack full is detected Dafault=6 763-684 Setting value for sub-paddle operation time (Staple. specified number of compiled sheets or more) Max=100 763-718 Sets the tray encoder position to cancel Stacker Tray Full Mix Full Min=1 Dafault=10 and Set Count Full.)1: Limit (Notifies mix stack full right before book. and Northwood/Charger). Max=200 plain paper. (Oakmont and Max=100 Default=1 Northwood). A3S/11x17S. less than the specified number of compiled sheets] Dafault=5 763-634 Encoder limit to detect full stack position when stacked sheets Min=1 763-672 Setting value for sub-paddle operation time (Staple. less than the specified number of compiled Max=100 sheets) Dafault=55 Status Indicator RAPs November 9. speci. other than XE.0).5x13S/ Min=1 when a job completes. A3S/11x17S. recycled paper. Max=255 763-699 Setting value for sub-paddle operation time (Non-staple. recycled paper. other than XE. specified number Max=100 (excluding booklet stapled sets).Max=100 Dafault=50 piled sheets or more) Dafault=5 763-715 With default setting mix-size stack occurs and stacking stops when Min=0 763-679 Setting value for sub-paddle operation time Min=1 one booklet job (booklet staple booklet non-staple) is con. recycled paper. less Max=100 Dafault=50 than the specified number of compiled sheets] Dafault=65 763-712 Number of sets when Booklet Full is detected for the sheet length of Min=1 763-678 Setting value for sub-paddle operation time Min=1 B4S or above. plain/recycled paper. specified number of com. specified num. Min=1 include papers of B4 or above and booklet non-stapled sets Max=90 plain paper. (Oakmont. (other than Oakmont. A3S/11x17S. less than the specified number of com. small size sheet Min=1 enable1: disable Max=1 (paper feed length?216. specified number of compiled sheets or Max=100 full stack position. Max=90 (paper feed length?216. (other than Oakmont. small size sheet Min=1 and booklet-staple sets are included.5x11S. Max=100 Dafault=50 fied number of compiled sheets or more] Dafault= 763-711 The maximum number of booklet non-stapled sheets that can be Min=1 763-677 Setting value for sub-paddle operation time [Staple.0: Not limit (Even for Max=1 specified number of compiled sheets) Dafault=65 booklet the same condition as normal mix stack full is applied. 0: Min=0 763-670 Setting value for sub-paddle operation time [Staple. Max=200 plain paper.

Table 2 Stacking History Status NVM Locations 312-917 (LX) Stacker Tray Staple Set Over Count NVM BSD-ON:BSD 1. Max=255 pled sets. Entry to this RAP is usually via the Machine Status (RAM. reinstall the original SBC PWB & • Power Off/On MCU PWB). etc). replacing a CRU. • Replace the MCU PWB (PL 18.g. Max=255 Dafault=0 BSD-ON:BSD 3. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- • Ensure that the customer is programming a job within the parameters of the machine uti. UI I/F. Dafault=75 ECAT Issue November 9.UI Booklet Tray.1) • Replace the Hard Drive (PL 35. • Reload or upgrade Controller software using GP 9.1 . Min=2 Max=50 Default=10 763-625 Changes the number of non-stapled output sheets for large size. tus conditions that cannot be cleared by performing the indicated process (e.Main Power On (1 of 2) Location Description Range 763-770 Number of saddle-staple sets that have already been output to Min=0 BSD-ON:BSD 2.SBC . The number of stapled copies exceeded the capacity of the Stacker Tray.MCU Communication BSD-ON:BSD 6.Document Illumination Initial Actions Power Off/On BSD-ON:BSD 12.1 Office Finisher LX Communication (IOT-Finisher) Procedure BSD-ON:BSD 16. Use this RAP to troubleshoot persistent machine sta- lizing the UI. Min=2 Max=50 Default=10 763-626 The maximum number of stackable sets for small size AND single.1 . Max=255 Dafault=75 763-628 The maximum number of stackable sets for small size AND dual.. MCU and all PWBs connected to them closing a cover. EEPROM) Faults RAP located in the Other Faults section. Firmware module.1 .1 . SBC. Min=1 stapled sets or mixture of non-stapled single-stapled and dual-sta. Initial Actions • Replace the SBC PWB (PL 35. Max=255 Dafault=100 763-627 The maximum number of stackable sets for large size AND single. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-107 312-916 (LX).SBC • Go to the 312-211 (LX) Stacker Tray Fail RAP. or to adjust values as required Table 1 Related NVM Locations NVM Location Description Range 763-624 Changes the number of non-stapled output sheets for small size. Min=1 stapled sets or mixture of non-stapled single-stapled and dual-sta. Dafault=75 763-629 The maximum number of stackable sets for large size AND dual. Max=255 pled sets.1 . 312-917 (LX) . loading paper. • Disconnect then reconnect the IIT.2) (If not fixed by this.Min=1 stapled sets or mixture of non-stapled and single-stapled sets. • Empty the tray • Refer to Table 1 Related NVM Locations and Table 2 Stacking History Status NVM Loca- tions and use dC131 to check for abnormal or out of range values. or a chain/link listing on a BSD. played or logged in Fault Code History. Min=1 stapled sets or mixture of non-stapled and single-stapled sets.2).

plain paper. and Northwood/Charger).16) plain paper. (other than Oakmont.0). recycled paper. Table 2 Stacking History Status NVM Locations Table 2 Stacking History Status NVM Locations NVM NVM Location Description Range Location Description Range 763-670 Setting value for sub-paddle operation time [Staple. XE. A3S/11x17S. plain/recycled paper. less than the specified number of compiled sheets] Dafault=5 Check the connection of each Finisher PWB connector. specified number of com. A3S/11x17S. (paper feed length?216. less Max=100 than the specified number of compiled sheets] Dafault=65 763-678 Setting value for sub-paddle operation time Min=1 (Staple. specified number of compiled sheets or more) Max=100 Dafault=10 763-699 Setting value for sub-paddle operation time (Non-staple. less than the specified number of com. 763-673 Setting value for sub-paddle operation tim e[Staple. Min=1 Return to Service Call Procedures. Max=255 Northwood). Max=100 fied number of compiled sheets or more] Dafault= 763-677 Setting value for sub-paddle operation time [Staple. specified number of compiled sheets or more] Dafault=5 Dafault=0 763-671 Setting value for sub-paddle operation time [Staple. 312-917 (LX) 2-108 WorkCentre 7220/7225 Service Documentation . (Oakmont. small size sheet Min=1 (paper feed length?216. (Oakmont and Max=100 Booklet Tray. The connectors are securely con- 763-672 Setting value for sub-paddle operation time (Staple. Min=1 plain paper. small size sheet Min=1 (paper feed length?216. recycled paper. plain/recycled paper. specified number of compiled sheets or Max=100 more) Dafault=10 763-683 Setting value for sub-paddle operation time Min=1 (Staple. less than the Max=100 2. 2012 ECAT Issue 312-916 (LX). small size sheet Min=1 763-770 Number of saddle-staple sets that have already been output to Min=0 (paper feed length?216. and Northwood/Charger). speci.5x14S. plain paper. specified num. A4S/8. and Northwood/Charger).Max=100 Turn on the power again.0). A3S/11x17S. A3S/11x17S. Min=1 plain paper.5x11S. Min=1 1. A3S/11x17S. (Oakmont and Max=100 Procedure Northwood). (other than Oakmont.Max=100 piled sheets or more) Dafault=5 763-679 Setting value for sub-paddle operation time Min=1 (Staple. MCU PWB (PL 18.5x13S/ Min=1 8. other than XE. A3S/ Min=1 11x17S. and Northwood/Charger). other than XE.0).0). specified number of compiled sheets or Max=100 Y N more) Dafault=10 Connect the connectors. piled sheets] Dafault=10 Y N 763-674 Setting value for sub-paddle operation time [Staple. (Oakmont. specified number Max=100 of compiled sheets or more] Dafault=40 Replace the following in order: 763-675 Setting value for sub-paddle operation time [Staple.Max=100 ber of compiled sheets or more) Dafault=65 763-681 Setting value for sub-paddle operation time Min=1 (Staple. A4S/8. Finisher PWB (PL 23. [312-917] reoccurs. A3S/11x17S. less than the specified number of compiled Max=100 sheets) Dafault=10 763-684 Setting value for sub-paddle operation time (Staple. recycled paper. 8. A3S/11x17S. less than the specified number of compiled Max=100 sheets) Dafault=55 Status Indicator RAPs November 9.1) specified number of compiled sheets] Dafault=65 763-676 Setting value for sub-paddle operation time [Staple.5x11S. small size sheet Min=1 nected. less than the Max=100 specified number of compiled sheets) Dafault=65 763-682 Setting value for sub-paddle operation time Min=1 (Staple.

g. NVM Y N Location Description Range If the problem continues. or to adjust values as that causes the paper to be bent (dog eared) or jam.Max=135 pled and single-stapled sets.) Default=116 763-621 Encoder limit to detect full stack position for large-size (over Min=1 216mm) AND non-stapled sets.Max=135 stapled single-stapled and dual-stapled sets. Initial Actions • Check that the Top Cover can be opened and closed. Entry to this RAP is usually via the Machine Status played or logged in Fault Code History. replacing a CRU. Initial Actions • Power Off/On. Initial Actions Y N • Empty the tray Replace the paper with new paper that is in spec. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-109 312-928 (LX)..Max=135 let module is installed. Default=63 763-617 Encoder limit to detect full stack position for large size (paper feed Min=1 length: over 216mm) AND single-stapled sets or mixture of non-sta. Default=50 763-619 Encoder limit to detect full stack position for large size (paper feed Min=1 length: over 216mm) AND dual-stapled sets or mixture of non-sta. or a chain/link listing on a BSD. or a chain/link listing on a BSD.. • Power Off/On • Refer to Table 1 Related NVM Locations and Table 2 Stacking History Status NVM Loca- Check the condition of the paper. tus conditions that cannot be cleared by performing the indicated process (e. for the different finishers.312-928 (LX) Scratch Sheet Compile 312-930 (LX) Stacker Tray Full BSD-ON:BSD 12. 763-616 Encoder limit to detect full stack position for small size (paper feed Min=1 length: 216mm or shorter) AND single-stapled sets or mixture of Max=135 Go to the appropriate Fault Code.g. Another Fault Code is displayed. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e.16). Min=2 Max=50 Default=10 ECAT Issue November 9. Default=50 763-620 Encoder limit to detect full stack position for small-size (216mm or Min=1 shorter) AND non-stapled sets. etc). NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis. loading paper. The paper is in normal condition without any problem tions and use dC131 to check for abnormal or out of range values. Faults RAP located in the Other Faults section. non-stapled and single-stapled sets. The output paper stacked on the Finisher Stacker Tray reaches capacity (for mixed paper size). Entry to this RAP is usually via the Machine Status There are a number of different conditions that can cause this fault and those conditions differ Faults RAP located in the Other Faults section. 312-930 (LX) . in poor condition (wrinkled. • Remove the paper from the Stacker Tray • Power Off/On Procedure Check the specifications of paper. Max=135 pled single-stapled and dual-stapled sets.1 Office Finisher LX Communication (IOT-Finisher) BSD-ON:BSD 12. The paper is in spec. closing a cover.16 Office Finisher LX Stacker Tray Control Paper was detected that was either out of spec. Table 1 Related NVM Locations Check for a Fault Code. closing a cover. Max=135 Default=63 763-624 Changes the number of non-stapled output sheets for small size. loading paper. etc). replacing a CRU. curled) and was NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- ejected to the compiler. required Y N Resolve any problem that causes the paper to be bent or caught. played or logged in Fault Code History. Use this RAP to troubleshoot persistent machine sta. Default=50 763-618 Encoder limit to detect full stack position for small size (paper feed Min=1 length: 216mm or shorter) AND dual-stapled sets or mixture of non. (The same is applied when a book. replace the Finisher PWB (PL 23.

Max=255 (Staple. Min=1 763-681 Setting value for sub-paddle operation time Min=1 stapled sets or mixture of non-stapled and single-stapled sets. A3S/11x17S. A3S/11x17S. less than the specified number of compiled sheets] Dafault=5 763-672 Setting value for sub-paddle operation time (Staple. more) Dafault=10 • Remove the paper from the Stacker Tray 763-673 Setting value for sub-paddle operation tim e[Staple. other than XE. less than the Max=100 specified number of compiled sheets] Dafault=65 763-676 Setting value for sub-paddle operation time [Staple. recycled paper.Max=100 Dafault=100 ber of compiled sheets or more) Dafault=65 763-627 The maximum number of stackable sets for large size AND single. Min=1 plain paper. less than the specified number of compiled Max=100 pled sets. Min=1 763-683 Setting value for sub-paddle operation time Min=1 stapled sets or mixture of non-stapled single-stapled and dual-sta. EEPROM) 763-674 Setting value for sub-paddle operation time [Staple. Max=100 fied number of compiled sheets or more] Dafault= 763-677 Setting value for sub-paddle operation time [Staple. specified num. small size sheet Min=1 Procedure (paper feed length?216. A3S/ Min=1 11x17S. less than the specified number of compiled Max=100 763-670 Setting value for sub-paddle operation time [Staple. Min=1 plain paper. other than XE. (Oakmont. XE. (Oakmont and Max=100 Northwood). A4S/8.5x11S. A3S/11x17S. Max=255 (Staple.0). MCU PWB all PWBs connected to them (RAM. less than the Max=100 Dafault=75 specified number of compiled sheets) Dafault=65 763-628 The maximum number of stackable sets for small size AND dual. (other than Oakmont. Max=255 (Staple. small size sheet Min=1 • Reload or upgrade Controller software using GP 9. (other than Oakmont. less Max=100 than the specified number of compiled sheets] Dafault=65 Status Indicator RAPs November 9. less than the specified number of com. A3S/11x17S. Min=1 plain paper. A3S/11x17S. plain/recycled paper. (Oakmont. Max=255 (Staple. (Oakmont and Max=100 Northwood). specified number of compiled sheets or Max=100 • Go to the 312-211 (LX) Stacker Tray Fail RAP. small size sheet Min=1 Dafault=0 (paper feed length?216. plain paper.0).0).16).Max=100 • Disconnect then reconnect the SBC PWB. specified number of compiled sheets or more] Dafault=5 763-770 Number of saddle-staple sets that have already been output to Min=0 Booklet Tray. A4S/8. specified number of compiled sheets or Max=100 pled sets. and Northwood/Charger). and Northwood/Charger).0).5x13S/ Min=1 Table 2 Stacking History Status NVM Locations 8. plain paper. and Northwood/Charger). and Northwood/Charger). speci. Dafault=75 more) Dafault=10 763-629 The maximum number of stackable sets for large size AND dual. Min=1 • If the fault is still occurring replace the Finisher PWB (PL 23.5x11S.5x14S.Max=100 Default=10 piled sheets or more) Dafault=5 763-626 The maximum number of stackable sets for small size AND single. (paper feed length?216. plain/recycled paper. Max=255 763-671 Setting value for sub-paddle operation time [Staple. recycled paper. Table 1 Related NVM Locations Table 2 Stacking History Status NVM Locations NVM NVM Location Description Range Location Description Range 763-625 Changes the number of non-stapled output sheets for large size. Min=2 763-678 Setting value for sub-paddle operation time Min=1 Max=50 (Staple. piled sheets] Dafault=10 Firmware module. A3S/11x17S. Dafault=75 sheets) Dafault=10 763-684 Setting value for sub-paddle operation time (Staple. A3S/11x17S. Min=1 763-682 Setting value for sub-paddle operation time Min=1 stapled sets or mixture of non-stapled single-stapled and dual-sta. specified number of compiled sheets or more) Max=100 Dafault=10 NVM Location Description Range 763-699 Setting value for sub-paddle operation time (Non-staple. small size sheet Min=1 sheets) Dafault=55 (paper feed length?216. specified number of com. recycled paper. 2012 ECAT Issue 312-930 (LX) 2-110 WorkCentre 7220/7225 Service Documentation . specified number Max=100 of compiled sheets or more] Dafault=40 763-675 Setting value for sub-paddle operation time [Staple. Min=1 763-679 Setting value for sub-paddle operation time Min=1 stapled sets or mixture of non-stapled and single-stapled sets. 8.

Select Start. Y N Y N Select Stop. Finisher Entrance Sensor. Select Stop. The display changes Sensor. Actuate the Finisher Entrance Sensor. Y N Replace the Finisher Entrance Sensor (PL 23. Repair/reconnect as required. Office Finisher LX Transportation).8 Office Finisher LX Transportation BSD-ON:BSD 12. loose or damaged connector. Box can be removed and inserted properly. Check continuity between the Punch Box Set Sensor ( J8866).312-935 (LX) Paper at Finisher Entrance Sensor 312-949 (LX) Punch Box Missing BSD-ON:BSD 12. J8863. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-111 312-935 (LX). Select Start. Punch Box Set Sensor detected Punch Box to be missing.8 isher PWB (PL 23. Remove and insert the Enter dC330 [012-100]. Punch Box Set Sensor (PL 23.5). ECAT Issue November 9. If the problem continues. Y N Measure the voltage between P/J8988 pin 2 on the Finisher PWB and GND (BSD 12. Initial Actions Initial Actions • Check for obstructions in the paper path • Ensure that the Punch Box is present and installed properly • Check that the Finisher is docked correctly to ensure proper Transport Gate operation Procedure Procedure Enter dC330 [012-275].16). Actuate the Finisher Entrance Punch Box manually. Y N Y N Repair the open circuit or short circuit.7 Office Finisher LX Punch Control logic reports paper at the Finisher Entrance Sensor.16). The voltage is approximately +5VDC. Replace the Finisher PWB (PL 23. The volt- age changes.16). replace the Finisher PWB (PL 23. The display changes.14). Replace the Finisher PWB (PL 23.8 Repair or replace the Punch Box (PL 23. The continuity check is OK. The Punch Replace the Finisher PWB (PL 23.5). The wire is OK. If the problem continues. Y N Check the Punch Box Set Sensor Actuator and Punch Box Guide for deformation. Office Finisher LX Transportation). or a the Finisher PWB ( J8987). Replace the Punch Box Set Sensor (PL 23.16). and Check the wire between J8868 pin 2 and P/J8988 pin 2 for an open or short circuit.16). 312-949 (LX) . replace the Fin- Measure the voltage between P/J8988 pins 3 and 1 on the Finisher PWB (BSD 12.2).

• Check that the user has not removed punch wastes before Punch Box Nearly Full indica. After the Stapler Motor turned On (Forward rotation). etc).16) Status Indicator RAPs November 9.312-963 (LX) Punch Box Full 312-976 (LX) Staple Status Fault BSD-ON:BSD 12. The status of punch waste count based on sheet count can be checked with dC131 [763-639] Procedure • Go to the 312-291 (LX) Stapler Failure RAP Procedure • Disconnect then reconnect the SBC. 312-976 (LX) 2-112 WorkCentre 7220/7225 Service Documentation . Firmware Perform the following: module.7 Office Finisher LX Punch • Reload or upgrade Controller software using GP 9. the Staple Head Home Sensor did not Faults RAP located in the Other Faults section. closing a cover. Punch Box full. the maximum number of sheets in a set tion. 2012 ECAT Issue 312-963 (LX).7 Office Finisher LX Punch BSD-ON:BSD 12.) is in the insertion part of • This problem can be caused by lack of stapler penetration force when media outside the Punch Box spec is used. Initial Actions Initial Actions • Open and Close the Finisher Front door • Ensure that there is no paper in the compiler tray • Empty the Punch Box and re-insert • Check for foreign material around the stapler in the compile tray • Check for damage to the detection part of Punch Box Set SNR on the back side of Punch Box • Power Off/On • Check for foreign matter (pieces of paper. EEPROM) • Check the circuit of the Punch Box Set Sensor using BSD 12.g. turn On within the specified time. The number of punched sheets is reset only after Punch Box Nearly Full indication to be stapled should be reduced with NVM. MCU all PWBs connected to them (RAM. Entry to this RAP is usually via the Machine Status After the Stapler Motor turned On (Reverse rotation). replacing a CRU. Use this RAP to troubleshoot persistent machine sta. the system did not detect that the Staple played or logged in Fault Code History. loading paper. etc.13 Office Finisher LX Staple Control NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis. or a chain/link listing on a BSD. tus conditions that cannot be cleared by performing the indicated process (e.. • Replace Finisher PWB (PL 23. Head Home Sensor switched from Off to On within the specified time. NOTE: When the penetration force is not enough. (763-630) appears. punch chips.

but Ready signal did not turn to Ready state in a specified period of time Procedure • Go to the 312-291 (LX) Stapler Failure RAP. The minimum value is 2. Stapler Ready SNR is not ON before the count of empty hitting of staple head reaches the defined number (13). disconnect then reconnect after Booklet Staple Motor F/R fails to clinch normally and starts to rotate reversely the SBC.TBD . the maximum value is 25 and the default value is 15. • If the problem remains after completing the checks in those RAPs. Initial Actions • Open the eject cover.Front) During starting operation of staple head at initialization.it is verbatim from the FS BSD-ON:BSD 12.TBD BSD-ON:BSD 12. disconnect then recon- nect the SBC. Firmware module. EEPROM) Any of the following can cause this problem: • Reload or upgrade Controller software using GP 9.please correct the description below . 312-978 (LX) .5 Office Finisher LX Booklet Interlock Switching 9.19 Office Finisher LX Booklet Staple Control (2 of 2 -Rear) Staple Ready SNR is OFF just before stapling. MCU all PWBs connected to them (RAM. • The position of Booklet Front Stapler (upper) and that of Clincher (lower) do not match each other due to the deformation of Booklet Unit • Staple pin jam (staple pin remains in the staple cartridge) • Foreign matter around the Booklet Front/Rear Stapler in the Booklet Unit • Booklet Front/Rear Stapler Unit failure. EEPROM) • If the problem remains continue with the following steps: – Reload or upgrade Controller software using GP 9. Firmware module.18 Office Finisher LX Booklet Staple Control (1 of 2 .1) ECAT Issue November 9. Booklet Staple Cam Switch F/R is ON (returns to home position) within a certain period of time • If the problem remains after completing the checks in the RAP.Reviewer see note 312-978 (LX) Booklet Staple NG . • Lack of penetration force of Booklet Stapler when media outside the spec is used.1 Office Finisher LX Communication (IOT-Finisher)) – Replace the Finisher PWB (PL 23. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-113 312-977 (LX) . (763-710) NOTE: When the penetration force is not enough.312-977 (LX) Stapler Feed Ready . remove any paper in the compiler tray and close the cove • Open and close the booklet cover Procedure • Go to the 312-249 (LX) Booklet Front Stapler RAP and the 312-268 (LX) Booklet Rear Stapler RAP. Note: When the penetration force is not enough. the maximum number of sheets in a set to be stapled can be reduced by accessing NVM location [763-710]. – Check the wiring between the Finisher PWB and the MCU PWB using (BSD 12. BSD-ON:BSD 12.TBD .031 copy marked up by K Lamora.1 Office Finisher LX Communication (IOT-Finisher) NOTE: Reviewer . but does not seem to make sense BSD-ON:BSD 12. Booklet Stapler started operating. MCU all PWBs connected to them (RAM.16) – Replace the MCU PWB (PL 18. the maximum number of sheets in a set to be stapled should be reduced with NVM.13 Office Finisher LX Staple Control BSD-ON:BSD 12.

reload or upgrade • Go to 312-213 (LX) Stacker Tray Lower Limit Failure RAP Controller software using GP 9. EEPROM) • Reload or upgrade Controller software using GP 9 Status Indicator RAPs November 9. MCU all PWBs connected to them (RAM. • Disconnect then reconnect the SBC. 312-982 (LX) 2-114 WorkCentre 7220/7225 Service Documentation .312-979 (LX) Stapler Near Empty 312-982 (LX) Finisher Stacker Tray Lower Safety • Low Staple Sensor ON is detected during power ON and Interlock Close BSD-ON:BSD 12. go to the [312-291 (LX)] Stapler Failure Power Off/On RAP Procedure If the problem cannot be resolved using the 312-291 Stapler Failure RAP. If the Staples are NOT low.16 Office Finisher LX Stacker Tray Control • Low Staple Sensor ON is detected just before the Staple Head Close operation Stacker tray moved down past the lower limit position. Procedure Perform the following steps: Initial Actions Check the Staple Cartridge. 2012 ECAT Issue 312-979 (LX). Firmware module.

312-989 (LX) . Firmware • Disconnect then reconnect the SBC. MCU all PWBs connected to them (RAM. MCU all PWBs connected to them (RAM. Procedure Procedure • Go to 312-291 (LX) Stapler Failure RAP.19 Office Finisher LX Booklet Staple Control (2 of 2 -Rear) The Booklet Low Staple Software detects low staple condition just before Booklet Staple Front The Booklet Low Staple Software detects low staple condition just before Booklet Staple Front starts operating. Firmware module.312-984 (LX) Booklet Low Staple Front 312-989 (LX) Booklet Low Staple Rear BSD-ON:BSD 12.Front) BSD-ON:BSD 12. • Disconnect then reconnect the SBC. ECAT Issue November 9. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-115 312-984 (LX) . starts operating. • Reload or upgrade Controller software using GP 9. • Go to 312-291 (LX) Stapler Failure RAP.18 Office Finisher LX Booklet Staple Control (1 of 2 . EEPROM) module. EEPROM) • Reload or upgrade Controller software using GP 9.

2012 ECAT Issue 312-984 (LX) .Status Indicator RAPs November 9. 312-989 (LX) 2-116 WorkCentre 7220/7225 Service Documentation .

The voltage Measure the voltage between P/J8991.21). If the problem persists. loose or damaged connector. Stapler Move Motor Out.18). If the wire is OK. Check the wire between P/J8994.18).313-210 (LX) Booklet Staple Move Home Sensor ON 313-211 (LX) Booklet Staple Move Home Sensor OFF BSD-ON:BSD 12. Measure the voltage between P/J8991. • Check for 313-306 or 313-307 Faults. Replace the Booklet Stapler Move Motor (PL 23. Go to BSD 12. Procedure Procedure Execute dC330 [013-143]. The display changes. Y N Y N Replace the Booklet Staple Move Home Sensor (PL 23. pin 3. pins 3 and 1 on the Booklet PWB. Actuate the Measure the voltage between P/J8991 pin 2 on the Booklet PWB and GND. Y N Y N Check the wire between J8897 pin 2 and P/J8991 pin 2 for an open or short circuit. Motor In and [013-029].17 Office Finisher LX Booklet Staple Positioning BSD-ON:BSD 12. Booklet Stapler Move Motor for an open or short circuit.16). Y N Y N Check the wires between P/J8992 pins 1~6 on the Booklet PWB and P/J8906 on the Check the wires between P/J8992 pins 1~6 on the Booklet PWB and P/J8906 on the Booklet Stapler Move Motor for an open or short circuit.21).17 Office Finisher LX Booklet Staple Positioning Booklet Staple Move Home Sensor does not turn on within designated time period Booklet Staple Move Home Sensor does not turn off within designated time period Initial Actions Initial Actions • Ensure the Staple Head is free from obstructions • Ensure the Staple Head is free from obstructions • Check for 313-306 or 313-307 Faults. Repair/replace as required. The Stapler Move Motor moves.16). replace the Finisher PWB (PL 23. pin 3 and P/J8995 pin 4. Booklet Staple Move Home Sensor.21). The Stapler Move Motor moves. tent circuit. Replace the Booklet PWB (PL 23. replace the Finisher PWB (PL 23. Repair/reconnect as required. is approx. The wire is OK. block and unblock the sensor (PL 23. replace the Replace the Booklet Stapler Move Motor (PL 23.21). or a loose or damaged connector. Y N Y N Replace the Booklet PWB (PL 23. The voltage changes. Stapler Move Motor In and [013-029]. Booklet PWB (PL 23.17 Office Finisher LX Booklet Staple Positioning 5 and check for an intermit. Replace the Booklet Staple Move Home Sensor (PL 23. If the wire is OK. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-117 313-210 (LX). The voltage changes. Move the Booklet Staplers to Execute dC330 [013-143]. An AC clock pulse is detected.21). or a Check the wire between J8897 pin 2 and P/J8991 pin 2 for an open or short circuit.17 Office Finisher LX Booklet Staple Positioning and check for an intermit- tent circuit. ECAT Issue November 9. or loose or damaged connectors. Replace the Booklet PWB (PL 23. +5VDC. Actuate the Booklet Staple Move Home Sensor. The wire is OK. Stapler Move Alternately execute dC330 [013-028]. Alternately execute dC330 [013-028]. Y N Y N Check the wire between P/J8994. Stapler Move Motor Out.18). +5VDC.18). The display changes. Stapler Move Motor Out. Alternately execute dC330 [013-028]. An AC clock pulse is detected. Replace the Booklet PWB (PL 23. Measure the voltage between P/J8991 pin 2 on the Booklet PWB and GND. Stapler Move Monitor the voltage at P/J8994. Stapler Move Motor In and [013-029]. 313-211 (LX) . If the problem persists. Alternately execute dC330 [013-028].21). Booklet Staple Move Home Sensor.18). The wires are OK. Go to BSD 12. pin 3 and P/J8995 pin 4. Y N Y N Repair/replace as required. Booklet Staple Move Home Sensor. Y N Y N Repair/reconnect as required. The voltage is approx. Monitor the voltage at P/J8994. Motor Out. pins 3 and 1 on the Booklet PWB. or loose or damaged connectors.18). pin 3. Stapler Move Motor In and [013-029]. Move the Booklet Staplers to block and unblock the sensor (PL 23. The wires are OK. replace the Booklet PWB (PL 23.

Alternately execute dC330 [013-028].21). A Status Indicator RAPs November 9. +5VDC.18). The display changes. Initial Actions • Ensure the Staple Head is free from obstructions Go to BSD 12.17 Office Finisher LX Booklet Staple Positioning and check for an intermit- • Check for 313-306 or 313-307 Faults. Y N Replace the Booklet PWB (PL 23. The Stapler Move Motor moves. pin 3 and P/J8995 pin 4. Actuate the Booklet Staple Move Position Sensor. or loose or damaged connectors. Procedure Execute dC330 [013-144]. Measure the voltage between P/J8991. or a loose or damaged connector. Y N Check the wire between J8898 pin 2 and P/J8991 pin 5. Move the Booklet Stapler to block and unblock the sensor (PL 23.16). If the wire is OK. An AC clock pulse is detected. Monitor the voltage at P/J8994. The wires are OK. Y N Check the wires between P/J8992 pins 1~6 on the Booklet PWB and P/J8906 on the Booklet Stapler Move Motor for an open or short circuit. Measure the voltage between P/J8991 pin 5 on the Booklet PWB and GND. If the problem persists. Y N Replace the Booklet Staple Move Position Sensor (PL 23. and the wire between P/J8994. pins 6 and 4 on the Booklet PWB. Actuate the Booklet Staple Move Position Sensor. Measure the voltage between P8985 pin 5 on the Finisher PWB and GND. Stapler Move Motor In and [013-029]. Y N Replace the Booklet PWB (PL 23. Y N Repair/replace as required. BSD-ON:BSD 12. If the problem persists. replace the Finisher PWB (PL 23. pin 5 and P/J8995 pin 5 for an open or short circuit. Stapler Move Motor Out. The voltage is approx. pin 3. 2012 ECAT Issue 313-212 (LX) 2-118 WorkCentre 7220/7225 Service Documentation . Stapler Move Motor In and [013-029]. The wires are OK. Stapler Move Motor Out. The voltage changes. The voltage changes. Y N Repair/reconnect as required.17 Office Finisher LX Booklet Staple Positioning replace the Finisher PWB (PL 23.18).16).21).16). Alternately execute dC330 [013-028]. tent circuit. A 313-212 (LX) Booklet Staple Move Position Sensor On Fail Y N Check the wire between P/J8994.18).21). Booklet Staple Move Position Sensor. replace the Booklet PWB (PL 23. Replace the Finisher PWB (PL 23. Booklet Staple Move Position Sensor does not turn on within designated time period Replace the Booklet Stapler Move Motor (PL 23.

The voltage changes. pin 3.17 Office Finisher LX Booklet Staple Positioning and check for an intermit- • Check for 313-306 or 313-307 Faults. Actuate the Booklet Staple Move Position Sensor. Alternately execute dC330 [013-028]. Y N Repair/reconnect as required. An AC clock pulse is detected.16). Actuate the Booklet Staple Move Position Sensor.21). Measure the voltage between P8985 pin 5 on the Finisher PWB and GND. Measure the voltage between P/J8991 pin 5 on the Booklet PWB and GND. The wires are OK. Stapler Move Motor Out. Monitor the voltage at P/J8994. Initial Actions • Ensure the Staple Head is free from obstructions Go to BSD 12.21). +5VDC. pin 5 and P8985 pin 5 for an open or short circuit. replace BSD-ON:BSD 12. Procedure Execute dC330 [013-144]. A ECAT Issue November 9. Stapler Move Motor In and [013-029]. replace the Finisher PWB (PL 23.16). Y N Replace the Booklet Staple Move Position Sensor (PL 23. If the problem persists. or loose or damaged connectors. Alternately execute dC330 [013-028]. Y N Replace the Booklet PWB (PL 23.18). Replace the Finisher PWB (PL 23. Stapler Move Motor In and [013-029]. tent circuit. Move the Booklet Stapler to block and unblock the sensor (PL 23. Y N Replace the Booklet PWB (PL 23. Measure the voltage between P/J8991. Stapler Move Motor Out. The voltage changes. and the wire between P/J8994. A 313-213 (LX) Booklet Staple Move Position Sensor Off Fail Y N Check the wire between P/J8994. pin 3 and P8985 pin 4.18). The display changes. The wires are OK. or a loose or damaged connector. The Stapler Move Motor moves. Y N Repair/replace as required. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-119 313-213 (LX) . pins 6 and 4 on the Booklet PWB. Booklet Staple Move Position Sensor.16).18). Booklet Staple Move Position Sensor does not turn off within designated time period Replace the Booklet Stapler Move Motor (PL 23. If the wire is OK. If the problem persists. Y N Check the wire between J8898 pin 2 and P/J8991 pin 5. replace the Booklet PWB (PL 23. Y N Check the wires between P/J8992 pins 1~6 on the Booklet PWB and P/J8906 on the Booklet Stapler Move Motor for an open or short circuit.21). The voltage is approx.17 Office Finisher LX Booklet Staple Positioning the Finisher PWB (PL 23.

Control logic senses that one or more Booklet Safety Switch is open.’ Y N tus conditions that cannot be cleared by performing the indicated process (e.5 Office Finisher LX Booklet Interlock Switching and check the circuit through the Booklet Safety Switches (PL 23.16). loading paper. Replace the Booklet PWB (PL 23. Procedure Go to BSD 12. etc). closing a cover. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. 313-306 (LX) 2-120 WorkCentre 7220/7225 Service Documentation .9 Office Finisher LX Folding BSD-ON:BSD 12. 2012 ECAT Issue 313-220 (LX). Creaser Detected.21). Y N Check the wires between P/J8990 pins 4 and 5.5 Office Finisher LX Booklet Interlock Switching Control logic cannot detect the Creaser Assembly. There is less than 1 VDC at P/J8990 pin 4. There is +24 VDC between P/J8993 pin 3 on the Booklet PWB and GND. replacing a CRU.9 Office Finisher LX Folding and check for an intermittent circuit. Replace the Finisher PWB (PL 23. Check for 313-307 Faults. or a chain/link listing on a BSD.313-220 (LX) Booklet Creaser Detect Fail 313-306 (LX) Booklet Safety Switches Open BSD-ON:BSD 12.. Procedure NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History. The display is ‘Low. Y N There is +24 VDC between P/J8993 pin 6 on the Booklet PWB and GND. Make sure that P8903 is securely Initial Actions fastened.21). Status Indicator RAPs November 9. Y N Go to the 313-307 (LX) RAP GO to BSD 12. Use this RAP to troubleshoot persistent machine sta- Execute dC330 [013-160].g.

Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-121 313-307 (LX) .21)..21). Initial Actions Ensure the Cover is closed Procedure There is +24 VDC between P/J8993 pin 5 on the Booklet PWB and GND. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History. loading paper.313-307 (LX) Booklet Cover Open BSD-ON:BSD 12. Replace the Booklet PWB (PL 23.g. ECAT Issue November 9. etc).5 Office Finisher LX Booklet Interlock Switchingand check the circuit from P/J8993 to and from J8899 on the Booklet Stapler Cover Switch (PL 23. Y N GO to BSD 12. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. or a chain/link listing on a BSD.5 Office Finisher LX Booklet Interlock Switching Control logic senses that the Booklet Cover is open. replacing a CRU. closing a cover.

Status Indicator RAPs November 9. 2012 ECAT Issue 313-307 (LX) 2-122 WorkCentre 7220/7225 Service Documentation .

316-1 316 004 26 RPC Connect Failure to SBC RPC Communication Prob. RPC corrupted or O/S ser. 316-1 316 014 14 Digital Copier ENS registration System RPC info corrupt or 316-1 dles in IPC handler table error DC ENS dead ECAT Issue November 9. No 316 003 09 Too many IPC Handles Too many existing IPC han. nization responding 316 001 26 Unable to Start up and Sync IPC failure or SC not 316-1 316 005 92 RPC Call Failure to SBC Reg.Registration Service Failed to 316-1 istration Service Respond in Time 316 000 26 Cannot Create RPC Connec.IPC failure or SC not 316-1 istration Service (to register Respond in Time (null with) returned) nization responding 316 005 90 RPC call to SBC Registration Registration Service failed to 316-1 316 001 19 Unable to do start up synchro.Registration Service failed 316-1 tration service Table 1 Chain 16 Fault Codes 316 004 19 RPC Connect Failure to SBC Registration Service Failed. 316 004 14 RPC call failure to SBC regis. Chain Link Ext Fault Name Fault Cause RAP there are nearly 1000 chain 16 faults listed in SBC fault code listing. 316-1 tion with ENS vice failure or ENS died Registration Service lem. Registration Service Failed 316 000 14 Cannot create RPC connec. 316-1 Queue. 316-1 Chain Link Ext Fault Name Fault Cause RAP Registration Service 316 000 09 Cannot create RPC connec.316-1 O/S Failure.IPC failure or SC not 316-1 failed respond. nization responding 316 005 46 RPC Call Failure to SBC Reg. 316 002 09 Unable to register as RPC Corrupt RPC or corrupt sys.316-XXX Controller Faults Entry . Verify the table against the Javelin Faults SBC list. Bad 316-1 vice failure Memory 316 002 26 Could not become an RPC Corrupt O/S RPC Table 316-1 316 010 14 Unable to send IPC Service being communicated 316-1 Server to is dead.IPC failure or SC not 316-1 istration Service respond in time.TBD Table 1 Chain 16 Fault Codes Table 1 is unchanged from Nwd. Fault Code exten.316-1 ENS died server tem configuration or O/S ser- vice failure 316 006 19 Cannot register for events Event Notification Service 316-1 unable to process request. RPC corrupted or O/S ser. NOTE . RPC corrupted or O/S ser. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-123 316-XXX Controller Faults Entry .316-1 ENS died server tem configuration or O/S ser- vice failure 316 007 92 Invalid RPC Data Received Unable to register. 316 002 14 Unable to register as RPC Corrupt RPC or corrupt sys.System RPC info corrupt or 316-1 dlers in IPC handler table zation error DC ENS dead 316 003 19 Too many IPC Handlers Too many existing IPC han. Can't 316-1 open IPC queue. Go to the RAP listed for that Fault Code. vice Registry sions are defined in Table 2 .Registration Service Failed to 316-1 316 001 14 Unable to do startup synchro.Registration Service failed to 316-1 316 001 09 Unable to do startup synchro. 316-1 tion with ENS vice failure or ENS died 316 005 26 RPC Call Failure to SBC Reg. 316-1 316 013 14 Digital Copier ENS synchroni. 316-2 Find the Fault Code in Table 1 . 316-1 tion with ENS vice failure or ENS died 316 005 14 RPC call failure to SBC regis. Queue is full. IPC failure or SC not 316-1 316 006 09 Cannot register for events Event Notification Service 316-1 chronization responding unable to process request. System Resource dlers in IPC handler table Corrupted 316 003 14 Too many IPC Handles Too many existing IPC han. SW Error. 316 002 19 Unable to Register as an RPC Corrupt RPC or corrupt sys. Corrupt Disk.Registration Service Failed to 316-1 istration Service (to register Respond in Time (null with SC responding with) returned) 316 001 47 Unable to do Start Up Syn. 316-1 nection with ENS vice failure or ENS died 316 005 19 RPC Call Failure to SBC Reg.Registration service failed to 316-1 tration service respond in time 316 000 19 Unable to Create RPC Con. SW error. RPC corrupted or O/S ser. Driver Failure Server tem configuration or O/S ser- 316 009 09 Invalid IPC Data Received SW Error. 316 003 90 Utility Insert Handler Failure Too Many IPC Handlers in 316-1 IPC Handler Table Procedure 316 004 09 Database Error known by Ser.

Corrupt environment vari. 316-1 its event vice failure or ENS died. Unable Respond in Time to set binding 316 026 09 Memory allocation failure SW Error. Table 1 Chain 16 Fault Codes Table 1 Chain 16 Fault Codes Chain Link Ext Fault Name Fault Cause RAP Chain Link Ext Fault Name Fault Cause RAP 316 015 14 SSBC data store environmen. process 316 015 19 SSBC data store environmen. or signal IPC queue. Invalid Range Environ- rupt environment variable ment Variable 316 016 19 Data Store init. Virtual Semaphore allocation failure. Can- 316 026 46 Memory Allocation Error Memory Leak. SW 316-1 Error. system resource 316-1 316 048 14 Can not set SBC client binding IPC failure. Virtual 316 150 14 Unable to obtain RPC trans. O/S Failure 316 023 09 RPC Call Failure to ENS ENS Service Failed to 316-1 316 040 92 Semaphore Fault O/S error 316-1 Respond in Time 316 023 26 RPC Call Failure to ENS ENS Service Failed to 316-1 316 048 09 Unable to set binding SW Error IPC failure system 316-1 resource exhaustion. 316-1 failure Semaphore allocation failure. Memory Exhausted. 316-1 Memory Corrupt. signal Service is unable to open. 316-1 not send registration event Memory Corrupt. OS failure. failed SSBC Faults 206. System RPC 316 031 09 Invalid Event Notification SW Error in the ENS Service 316-1 info corrupt Received or in the Service generating the Fault 316 021 19 SBC PM Registration Connect LynxOS failure of system call 316-1 Error gethostname 316 032 19 NVM Connection Failure Invalid System Config. able. 316 017 19 Send Event Failure Unable to Invalid event info or data. System RPC corrupt or 316-1 Memory Exhausted. failed SSBC Faults 206. SW Error 316-1 tion 316 150 92 Consumer Interface Fault Data Store failure 316-1 Status Indicator RAPs November 9. 2012 ECAT Issue 316-XXX Controller Faults Entry 2-124 WorkCentre 7220/7225 Service Documentation . SW Bug. 207 or 316-1 Queue ID Range Environment Vari- Data store not created or cor. Virtual error Memory Exhausted. No 316-1 316 016 14 Data Store init. create. 316 030 19 Unable to Obtain Client RPC RPC corrupted. Range Environment rupt environment variable Variable set to Invalid 316 016 99 IPC open. 316-1 Size Exceeding System Lim- tal variable not set able or configuration script its error 316 027 90 Unable to obtain well known Invalid Queue Requested. process port invalid configuration Size Exceeding System Lim. pro. 316 026 14 MALLOC error Memory Leak. NVM Corrupted. 316-1 316 026 92 Memory Allocation Fault Memory Leak. 316-1 Limits to Log 316 150 90 Invalid IPC Request Destina. SW Bug. O/S Service 316-1 handle to EJS Failure. Vir. 316 150 19 Unable to sync peer (within Infrastructure service(s) died/ 316-1 its SBC) infrastructure services gone or clogged or s/w error.Corrupt environment vari. 316-1 316 039 00 Pthread Create Error UNIX problem creating a 316-1 thread. SW Bug. gone or clogged or s/w error cess Size Exceeding System 316 150 26 Fault Service Failed to Write Disk Write Error SW Error. 316 026 90 Malloc Error Memory Leak. not set. 316-1 tal variable not set able or configuration script Memory Corrupt. SW Error. 316-1 316 048 90 Can not set SBC client binding IPC failure. ENS died. 316-1 send event to SBC ENS ENS failure. 316 150 09 Cannot send registration RPC corrupted or O/S ser. 316-2 Numeric String queue failed create. process Size Exceeding System Lim. OS failure. 207 or 316-1 316 028 90 Invalid Range String Range Environment Variable 316-1 Data store not created or cor.316-1 Infrastructure service died/ tual Memory Exhausted. NVM 316 021 26 Service could not get Host Service could not get Host 316-1 Non existent Name Name 316 021 46 Unable to Get Host Name SW error.

H/W Faults. 316 701 99 Unable to communicate with LOA Failure. SC IPC 316-2 316 153 09 Unable to obtain IPC queue File system corrupt or full or 316-1 registration Queue Full. pro. 316 151 26 Fault Service Failed to get a SW Error. “invalid fields. Alternate Disk Partition File System Corrupted.316-2 316 674 09 XSA RPC Server Death RPC Server Not Responding 316-2 ware Verify check.0 ODIO Failure 316-4 resource exhaustion 316 751 00 Database Error known by Ser.Software error (technically 316-1 316 760 09 Scan To File process death Software error 316-3 cess death not possible) 316 760 47 Incorrect Checksum partition 1 Found incorrect checksum 316-2 316 161 09 Cannot send registration Software error. Configura- Responding tion problem 316 762 68 Service Registry Bad/Cor- rupted data ECAT Issue November 9. 316-2 316 152 14 Empty internal event received S/W error.316-1 SRS ure 316 754 00 Service Registry Bad data / 316-2 316 155 19 SBC Faulted to Boot from Corrupted SW. or sages. SW Error. Vir. SRS 316 602 38 RPC Server Registration Corrupt O/S RPC Table 316-2 316 762 09 Netware process death Netware process failed. SBC 316 755 00 Service Registry cannot initial.SW error.Malloc Failure. 316-1 partition 1 during Software event Verify check. 316-2 316 156 19 ServiceRun loop failed. 316-1 Corrupted. Soft. Disk 316 675 00 XSA Database Server Death Database Server Not 316-2 access problem. Data Store error. 316-1 316 752 00 SRS returns to Login Service 316-2 SSBC ken or too many IPC mes. Check fault 316-1 w vice process death log for more specific reasons. Software error. SC IPC Queue disk problem does not exist 316 153 19 NVM Save Failure SW Error.S/W error. Bad Disk. missing data” 316 152 26 Fault Service could not open SW Error. 316-1 ize database 316 160 09 SBC Registration Service pro. Bad disk. 316 152 09 Internal IPC failure Software error. Mother Board Fail. Mother Board Fail. 316-1 316 702 00 Unable to communicate with LOA Failure 316-2 Log Handle XSA database 316 151 90 Put Environment Variable Fail. S/W error 316-1 Fault Log Service could not open Fault ization Failed Log 316 752 14 Retry SSBC Sys Control event SC Not Responding. bad s/ 316 162 09 SBC Platform Manager Ser. Fault 316-1 316 752 07 Queue Service Library Initial. Failure failed on SBC hard disk. 316 761 09 LPD process death Software error 316-3 316 163 09 SBC DM Agent Service pro. Software error. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-125 316-XXX Controller Faults Entry . XSA 316-2 316 151 19 Invalid IPC command Message corrupt 316-1 XSA database database crash. invalid data.316-1 316 752 95 File transfer operation failure File transfer failure 316-2 ure 316 753 00 No IPC Response Login gets no response from 316-2 316 154 19 NVM Read Failure SW Error. Table 1 Chain 16 Fault Codes Table 1 Chain 16 Fault Codes Chain Link Ext Fault Name Fault Cause RAP Chain Link Ext Fault Name Fault Cause RAP 316 151 09 Invalid IPC command Message corrupt 316-1 316 701 00 Unable to communicate with LOA Failure 316-2 316 151 14 SNMP event registration failed SC IPC Queue full Excessive 316-1 XSA database 16-750-14 faults.Check fault 316-1 316 761 68 Login gets no response from No IPC Response 316-2 cess death log for more specific reasons.SBC Hard Disk IIO Immediate image overwrite 316-4 Configuration System Limit. 316-1 vice Registry or registry not by ENS available. Poll select failed. 316 152 19 Unable to send request to SSBC System Control bro.316-3 Failed ware error 316 674 00 XSA RPC Server Death RPC Server Not Responding 316-2 316 762 47 Missing File Missing file found during Soft. System 316-1 316 741 19 E5. XSA database cess Size Exceeding 316 740 19 Error .316-1 316 702 95 Unable to communicate with LOA Failure 316-2 ure tual Memory Exhausted.

cess death 316 803 46 RARP Initialization failure Unable to get the IP address 316-3 316 779 09 SBC Diagnostic Service pro.316-2 316 789 46 Autonet status file error Failed performing Autonet IP 316-3 ing Software Verify check process 316 764 09 AppleTalk process death Software error 316-3 316 789 47 SSBC Apple test unknown SSBC Diagnostic failure. 316-2 316 770 09 Unexpected process death Software error 316-3 316 793 09 Port9100 process death software error 316-2 316 771 09 Print Service EJS process Software error 316-2 316 793 19 Job Based Accounting DLM is Job Based Accounting DLM 316-2 death not defined.Software error 316-2 DHCP server. Software error 316-2 from the RARP server. Software error 316-2 allocation error cess death 316 807 00 SSBC NetBIOS test memory JobLog death Error 316-2 316 781 09 SBC Counters Utility process Software error 316-2 allocation error death 316 808 00 SSBC NetBIOS test memory Job Tracker death Error 316-2 316 782 09 SBC Configuration Synchroni. cess death 316 806 00 SSBC NetBIOS test memory CPI Death Error 316-2 316 780 09 SBC Authentication SPI pro. Lan Fax DLM is not defined. 2012 ECAT Issue 316-XXX Controller Faults Entry 2-126 WorkCentre 7220/7225 Service Documentation . TCP/IP address already 316-3 316 798 09 POP3 process death Software error 316-3 being used. Table 1 Chain 16 Fault Codes Table 1 Chain 16 Fault Codes Chain Link Ext Fault Name Fault Cause RAP Chain Link Ext Fault Name Fault Cause RAP 316 763 09 NetBios process death Software error 316-3 316 788 09 Serial process death Software error 316-3 316 763 14 Reached internal limit for Reached internal limit for 316-2 316 789 09 Connectivity Configuration Software error 316-3 events events Server process death 316 763 47 Invalid Permission Invalid Permission found dur. 316-3 316 767 19 Request to cancel spooling Job Map Library unable to 316-2 error job error cancel job 316 791 09 Accounting process death Software error 316-2 316 768 09 Parallel process death Software error 316-3 316 792 09 Tiff process death Software error 316-2 316 769 09 HTTP process death Software error 316-3 316 792 19 Lan Fax DLM is not defined. is not defined. 316-3 316 765 09 Banyan Vines process death Software error 316-3 error 316 766 09 Adobe process failure Software error 316-3 316 790 09 Lan Fax process death Software error 316-3 316 767 09 HP PCL process death Software error 316-3 316 790 47 SSBC Banyan test unknown SSBC Diagnostic failure.316-3 vice/SPI process death ing to get the IP data from the 316 778 09 SBC Configuration Utility pro. 316 799 09 SMTP process death Software error 316-3 316 773 09 SBC Print Service Surrogate Software error 316-2 316 800 46 Ethernet Initialization failure Unable to connect to device 316-3 process death when setting up IP over 316 774 09 SBC Protocol Module pro.Software error 316-2 316 802 46 DHCP Initialization failure Error occurred when attempt. 316 772 09 SBC Print SPI process death Software error 316-2 316 795 09 Slpsa process death software error 316-3 316 772 19 Failure to set SBC Platform Software error 316-2 316 796 09 SSDP process death Software error 316-3 Manager service state 316 797 09 USB process death Software error 316-3 316 772 46 TCP/IP status file error.Software error 316-2 allocation error zation process failure 316 809 00 SSBC NetBIOS test memory Kerberos Death Error 316-2 316 785 09 SBC SNMP Agent process Software error 316-3 allocation error failure 316 810 00 SSBC NetBIOS test memory Scan to Distribution Death 316-2 316 786 09 Token Ring process death Software error 316-3 allocation error Error 316 787 09 Sub agent process death Software error 316-3 316 811 00 SSBC NetBIOS test memory SMB Death Error 316-2 allocation error Status Indicator RAPs November 9. Software error 316-2 Ethernet cess death 316 801 46 Token Ring Initialization failure Unable to connect to device 316-3 316 776 09 SBC Fault Service process Software error 316-2 when setting up IP over death Token Ring 316 777 09 SBC Completed Job Log Ser.

00 . 95 Transfer Service Faults 99 The problem is repeatable on both printers. allocation error 316 813 00 SSBC NetBIOS test memory WS Scan Temp Death Error 316-2 Procedure allocation error Refer to the error log and try to determine under what situations the problem is occurring. enough dc memory. • Have the SA ensure that the client has the required resources. Ensure that the latest version is installed. Death Y N 316 934 19 Job Based Accounting not Job Based Accounting not 316-2 Switch the power off. have the customer call the customer support center. 38 Completed Job Log Service Faults • SBC Hard Disk & Hard Disk Cable. Return to Call Flow. enough dc memory. 316-1 . • If the problem continues. then on. Y N 26 Fault Log Service Faults Replace the following one at a time until the problem is corrected. or Page Description Language (PDL). Inform Field Engineering that a Software Problem Action Report (SPAR) needs to be generated. If the problem continues. Y N Reload software on the problem machine. Ensure the following: • Have the system administrator (SA) check the network configuration on the client (Compare to working client). escalate the service call. continue with this procedure. 90 Y N 92 Internal Print Service Faults Escalate the service call. 09 SBC Registration Service Faults. The problem occurs with one job from any client. Table 1 Chain 16 Fault Codes 316-1 Chain Link Ext Fault Name Fault Cause RAP Initial Actions 316 812 00 SSBC NetBIOS test memory TCP/IP Death Error 316-2 Switch the power off. If the problem is not resolved. 46 Config Utility Faults • SBC DRAM SIMMS.07 Queue Utility Faults Y N The problem occurs on all jobs sent from one client. (GP 9). 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-127 316-XXX Controller Faults Entry. Reload the print driver on the affected workstation. 68 Net Auth Service Faults Another WC 7556F printer is available. The problem remains. then on. client. 316 814 00 SSBC NetBIOS test memory Scan Compressor Death 316-2 The problem is related to a specific job. allocation error Error Y N 316 815 09 Service Registry Process 316-2 Reload the software (GP 9). • Have the system administrator reload the print driver on the client. Y N 14 Event Notification Service Faults. 47 Diagnostic Service Faults • SBC PWB. • SBC DRAM SIMMS Table 2 Fault Code Extensions • SBC PWB Extension number Definition The problem occurs on one particular job from one particular client. ECAT Issue November 9. one at-a-time. until the problem is corrected: • SBC Hard Disk & Hard Disk Cable. Replace the following. 19 Platform Manager Faults.

2012 ECAT Issue 316-2. Procedure Switch the power off. If the problem is not resolved. go to the 316-1. 316-3 2-128 WorkCentre 7220/7225 Service Documentation .316-2 316-3 Non-Shutdown fault procedure This RAP addresses Network Controller faults related to network connectivity. Status Indicator RAPs November 9. there need be no action taken. Go to the OF fault seems related to a customer complaint. If the problem continues. perform the Procedure. Initial Actions Procedure For non-shutdown specified Network Controller faults. 16-1 Network Printing Problems Entry. Network Printing Problems Entry RAP. then on. go to the 316-1. If the Verify that the server or network with which you are trying to connect is operating.

• Select Security Settings. If the problem continues. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-129 316-4 . • Enable the required Feature. ECAT Issue November 9. Initial Actions Print a Configuration Report (GP 6) and determine if Immediate Image Overwrite and/or On- Demand Overwrite options are enabled.316-4 This RAP troubleshoots Network Controller fault codes related to the Image Overwrite options. Procedure If the configuration report shows Image Overwrite as installed/disabled: • Enter the Administrator Mode (GP 2) • Select the Tools Tab. go to the 316-1.

Status Indicator RAPs November 9. 2012 ECAT Issue 316-4 2-130 WorkCentre 7220/7225 Service Documentation .

Perform GP 9 Software Upgrade. replace the SBC PWB (PL 35. Perform the following: Perform the following: • Check the connections of the power harness and the red SATA data cable from the Disk • Check the connections of the power harness and the red SATA data cable from the Disk Drive (PL 35. replace the SBC PWB (PL 35. If the problem continues. Repair as required. The problem continues. Return to service call procedures. Repair as required. The problem continues. Switch power off then on. Upgrade.2) to the SBC PWB. Y N Y N Return to service call procedures. Drive (PL 35.2). replace the Disk Drive (PL 35.319-300 Unable to Read or Write to Image Disk 319-301 Unable to Write to Image Disk Unable to read or write data from the Image Disk Unable to write data to the Image Disk Procedure Procedure Switch power off then on.2). 319-301 .2). If the problem continues. replace the Disk Drive (PL 35. ECAT Issue November 9.2). Check for damage.2) to the SBC PWB. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-131 319-300. • If no problems are found. Perform GP 9 Software • If no problems are found. Check for damage.

2) to the SBC PWB. replace the SBC PWB (PL 35. The problem continues.2) to the SBC PWB.2).2). Upgrade. Perform the following: Perform the following: • Check the connections of the power harness and the red SATA data cable from the Disk • Check the connections of the power harness and the red SATA data cable from the Disk Drive (PL 35. Repair as required. Y N Y N Return to service call procedures. replace the Disk Drive (PL 35. Check for damage. Perform GP 9 Software • If no problems are found. Drive (PL 35.e. Check for damage. The problem continues. 2012 ECAT Issue 319-302. disk returns data other than a read or write operation in Unable to Format the Image Disk response to a read or write request from) Procedure Procedure Switch power off then on. Return to service call procedures. replace the SBC PWB (PL 35.319-302 Bad Data Received from Image DIsk 319-303 Unable to Format Image Disk Bad Data received from the Disk (i. replace the Disk Drive (PL 35. Switch power off then on. Status Indicator RAPs November 9.2). Perform GP 9 Software Upgrade. If the problem continues. 319-303 2-132 WorkCentre 7220/7225 Service Documentation . If the problem continues. • If no problems are found. Repair as required.2).

switch power off then on.2). ECAT Issue November 9. No action is required. Perform the following: • Check the connections of the power harness and the red SATA data cable from the Disk Drive (PL 35. Return to service call procedures. Out of Memory caused by a Stress Document Procedure Procedure Switch power off then on. The problem continues. 319-401 . replace the SBC PWB (PL 35. If the problem continues. Check for damage. • If no problems are found.2). Repair as required.2) to the SBC PWB. reload software using GP 9. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-133 319-310. If 319-401 remains for more than 5 minutes. replace the Disk Drive (PL 35. If Y N the problem continues. Perform GP 9 Software Upgrade.319-310 System Disk No Capacity Information at Power Up 319-401 Out of Memory Caused By Stress Document System Disk does not return capacity information during Power Up.

If the problem continues. 2012 ECAT Issue 319-402. 319-403 2-134 WorkCentre 7220/7225 Service Documentation . If the fault remains for more than 5 minutes. switch power off then on. If Rescan job. go to GP 9 and perform the Regular AltBoot procedure.319-402 Out of Memory Caused by Stress Job 319-403 Out of Memory With More Than 1 Job in EPC Out of Memory caused by a Stress Job Out of Memory with greater than one job in EPC Procedure Procedure No action is required. rescan job according to EPC capabilities. Status Indicator RAPs November 9. the problem continues.

319-404 Video Compressor DVMA Timeout 319-405 Video Compressor DVMA Timeout Video Compressor DVMA Timeout Video Decompressor DVMA Timeout Procedure Procedure Rescan the job. 319-405 . ECAT Issue November 9. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-135 319-404. Rescan the job.

Rerun uncom- pleted jobs. Reconcile completed jobs with uncompleted jobs. 319-409 2-136 WorkCentre 7220/7225 Service Documentation . 2012 ECAT Issue 319-406.319-406 Video Loopback DVMA Timeout 319-409 Job Integrity Cannot be Gauranteed Video Loopback DVMA Timeout Video determines that it cannot guarantee the integrity of the job being processed. Switch the power off then on. Status Indicator RAPs November 9. Procedure Procedure Rescan the job.

2. Lines. [Scanner] (center). and/or DADF jobs appear to make the engine pause longer than normal before starting. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-137 319-410-00. Lines.2). If Smears. 4. EPC Memory on the SBC PWB (PL 35. Select [Initialize] and exit Diagnostics. [All] (right). Switch the power off. the NVM may be corrupt. the NVM may be corrupt. Incomplete image data transfer within the prescribed period. Switch the power off/on and rerun the job. 3. 319-410-01 . switch the power off/on and rerun the job. or Color Misregistration occur when using DADF only. [All] (right). 4. If the problem continues. [Scanner] (center). reseat or replace the jobs appear to make the engine pause longer than normal before starting. Machine Mark Output Timeout. If copying from the platen and job is deleted when the fault occurs. ECAT Issue November 9. Enter Diagnostics dC301. Streaks.). 1. If the problem continues. Incomplete image data transfer within the prescribed period. been deleted.319-410-00 Mark Output Timeout 319-410-01 Mark Output Timeout Mark Output Timeout. Enter Diagnostics dC301. and/or DADF If Smears. go to GP 9 and perform the go to GP 9 and perform the Regular AltBoot procedure. 3. Select [Copier] (left). reseat or replace the EPC Memory on the SBC PWB (PL 35. Switch the power off. Select [Copier] (left). Procedure Procedure If the job does not recover. 1. then on. Regular AltBoot procedure. Job has will attempt to recover (may take more then 30 sec. then on. or Color Misregistration occur when using DADF only.2). If copying from the platen and job is deleted when the fault occurs. Select [Initialize] and exit Diagnostics. Streaks. 2.

Procedure Procedure Switch the power off/on and rerun the job. 319-410-3 2-138 WorkCentre 7220/7225 Service Documentation . [Scanner] (center). If copying from the platen and job is deleted when the fault occurs. reseat or replace the jobs appear to make the engine pause longer than normal before starting. 4. Select [Copier] (left).2). [All] (right). Switch the power off. Select [Copier] (left). 2012 ECAT Issue 319-410-2. then on. [All] (right). Select [Initialize] and exit Diagnostics. 3. 1. then on. Enter Diagnostics dC301.319-410-2 Compress Image Timeout 319-410-3 Decompress Image Timeout Compress Image timeout. the NVM may be corrupt. Streaks. Enter Diagnostics dC301. Incomplete image data transfer within the prescribed period. reseat or replace the EPC Memory on the SBC PWB (PL 35. and/or DADF If Smears. the NVM may be corrupt.2) in the Regular AltBoot procedure. If the problem continues. SBC. Switch the power off. [Scanner] (center). 2.2). Status Indicator RAPs November 9. or Color Misregistration occur when using DADF only. 1. If the problem continues. go to GP 9 and perform the Switch the power off/on and rerun the job. Lines. Job Decompress Image timeout. Select [Initialize] and exit Diagnostics. If the problem continues. Job has been deleted. 4. 2. Lines. Streaks. or Color Misregistration occur when using DADF only. has been deleted. 3. and/or DADF jobs appear to make the engine pause longer than normal before starting. go to GP 9 and perform the Regular AltBoot procedure. EPC Memory on the SBC PWB (PL 35. If Smears. Incomplete image data transfer within the prescribed period. replace the EPC memory (PL 35. If copying from the platen and job is deleted when the fault occurs.

Regular AltBoot procedure.2). [All] (right). Incomplete image data transfer within the prescribed period. 2. been deleted. 3. Lines. Switch the power off. 319-410-5 . Enter Diagnostics dC301. or Color Misregistration occur when using DADF only. go to GP 9 and perform the Regular AltBoot procedure. Select [Initialize] and exit Diagnostics. Procedure Procedure Switch the power off/on and rerun the job. If the problem continues. the NVM may be corrupt. reseat or replace the jobs appear to make the engine pause longer than normal before starting. Enter Diagnostics dC301. If Smears. then on. go to GP 9 and perform the Switch the power off/on and rerun the job. Incomplete image data transfer within the prescribed period. 4. and/or DADF If Smears. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-139 319-410-4. Switch the power off. Select [Copier] (left). then on.2). If the problem continues. Streaks. and/or DADF jobs appear to make the engine pause longer than normal before starting. ECAT Issue November 9. 1. EPC Memory on the SBC PWB (PL 35. [Scanner] (center). [Scanner] (center).319-410-4 Merge Image Timeout 319-410-5 Rotate Image Timeout Merge Image timeout. Job has Rotate Image timeout. reseat or replace the EPC Memory on the SBC PWB (PL 35. Select [Copier] (left). [All] (right). Select [Initialize] and exit Diagnostics. 1. If copying from the platen and job is deleted when the fault occurs. Job has been deleted. Lines. or Color Misregistration occur when using DADF only. 2. the NVM may be corrupt. If copying from the platen and job is deleted when the fault occurs. Streaks. 3. 4.

and/or DADF If Smears. the NVM may be corrupt. If the problem continues. the NVM may be corrupt. 2. reseat or replace the EPC Memory on the SBC PWB (PL 35. Job has been deleted. Streaks. If copying from the platen and job is deleted when the fault occurs. or Color Misregistration occur when using DADF only. Switch the power off. then on. Regular AltBoot procedure. Lines. 2012 ECAT Issue 319-410-6. 2.2). or Color Misregistration occur when using DADF only. Status Indicator RAPs November 9. Procedure Procedure Switch the power off/on and rerun the job. Enter Diagnostics dC301. Incomplete image data transfer. [All] (right). E-Fax Send/Receive Failure. If the problem continues. Select [Initialize] and exit Diagnostics.2). Streaks. EPC Memory on the SBC PWB (PL 35. and/or DADF jobs appear to make the engine pause longer than normal before starting. [Scanner] (center). 3. 4. [Scanner] (center). [All] (right). If Smears. Select [Initialize] and exit Diagnostics. 1. reseat or replace the jobs appear to make the engine pause longer than normal before starting. Enter Diagnostics dC301. If copying from the platen and job is deleted when the fault occurs. Lines. Select [Copier] (left). 319-410-7 2-140 WorkCentre 7220/7225 Service Documentation .319-410-6 Network Input Failure 319-410-7 E-Fax Send/Receive Failure Network Input Failure. Switch the power off. Select [Copier] (left). go to GP 9 and perform the Switch the power off/on and rerun the job. Incomplete image data transfer. Job has been deleted. 3. 1. 4. then on. go to GP 9 and perform the Regular AltBoot procedure.

If the problem continues. and check the values of NVM 715-050 through 715-099 against the fac- tory sheet. Streaks. 319-410-9 . reseat or replace the jobs appear to make the engine pause longer than normal before starting. the NVM may be corrupt. replace the IIT PWB (Switch the If copying from the platen and job is deleted when the fault occurs. If there is a black background. EPC Memory on the SBC PWB (PL 35. or Color Misregistration occur when using DADF only. [All] (right). and/or DADF If Smears.6). 3. Lines. [All] (right). go to GP 9 and perform the Regular AltBoot procedure. Regular AltBoot procedure.319-410-8 Scan Input Failure 319-410-9 Byte Count Error Scan Input Failure. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-141 319-410-8. Procedure Procedure Switch the power off/on and rerun the job. Enter Diagnostics dC301. 2. then on. If Smears. 4. go to GP 9 and perform the Switch the power off/on and rerun the job. Byte Count Error. Job has been deleted. Select [Copier] (left). Job has been deleted. and/or DADF jobs appear to make the engine pause longer than normal before starting. Select [Copier] (left). 3. If copying from the platen and job is deleted when the fault occurs.2). Select [Initialize] and exit Diagnostics. Switch the power off. 1. Incomplete image data transfer. If the problem continues. Lines. 2. 4. or Color Misregistration occur when using DADF only. [Scanner] (center). ECAT Issue November 9. then on. Switch the power off. Select [Initialize] and exit Diagnostics. EEPROM) (PL 1. reseat or replace the EPC Memory on the SBC PWB (PL 35. the NVM may be corrupt. but the prints are good. 1. Incomplete image data transfer. [Scanner] (center). Enter Diagnostics dC301.2). Streaks.

then on. go to GP 9 and perform the Regular AltBoot procedure. Switch the power off. 2012 ECAT Issue 319-410-10. the NVM may be corrupt. reseat or replace the EPC Memory on the SBC PWB (PL 35. EPC Memory on the SBC PWB (PL 35. 4. DMA Master Abort.2). 2. Regular AltBoot procedure. or Color Misregistration occur when using DADF only. [All] (right). 1. 1.2). Lines. 319-410-11 2-142 WorkCentre 7220/7225 Service Documentation . 3. 4.319-410-10 Setup Too Late 319-410-11 DMA Master Abort Set Up Too Late. go to GP 9 and perform the Switch the power off/on and rerun the job. 2. reseat or replace the jobs appear to make the engine pause longer than normal before starting. Status Indicator RAPs November 9. Enter Diagnostics dC301. Incomplete image data transfer. Select [Copier] (left). Streaks. Job has been deleted. Switch the power off. If copying from the platen and job is deleted when the fault occurs. If the problem continues. and/or DADF jobs appear to make the engine pause longer than normal before starting. Streaks. Enter Diagnostics dC301. [All] (right). [Scanner] (center). [Scanner] (center). Lines. If copying from the platen and job is deleted when the fault occurs. If the problem continues. 3. or Color Misregistration occur when using DADF only. Select [Initialize] and exit Diagnostics. then on. Incomplete image data transfer. Job has been deleted. If Smears. the NVM may be corrupt. Select [Initialize] and exit Diagnostics. Procedure Procedure Switch the power off/on and rerun the job. Select [Copier] (left). and/or DADF If Smears.

and/or DADF If Smears. Select [Initialize] and exit Diagnostics. Lines. Procedure Procedure Switch the power off/on and rerun the job. If copying from the platen and job is deleted when the fault occurs.2). 1. reseat or replace the jobs appear to make the engine pause longer than normal before starting. EPC Memory on the SBC PWB (PL 35. reseat or replace the EPC Memory on the SBC PWB (PL 35. Switch the power off. If the problem continues. Select [Initialize] and exit Diagnostics. Job has been deleted. go to GP 9 and perform the Regular AltBoot procedure. Switch the power off. or Color Misregistration occur when using DADF only. 2. Incomplete image data transfer. Lines. 2. Job has been deleted. Regular AltBoot procedure. [All] (right). 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-143 319-410-12. If Smears. 3. then on. 1. Streaks. then on. 3. [Scanner] (center). Select [Copier] (left). the NVM may be corrupt. Incomplete image data transfer. go to GP 9 and perform the Switch the power off/on and rerun the job. [All] (right). If copying from the platen and job is deleted when the fault occurs.319-410-12 Huffman Error 319-410-13 EOR Error Huffman Error. EOR Error. or Color Misregistration occur when using DADF only. If the problem continues. and/or DADF jobs appear to make the engine pause longer than normal before starting. the NVM may be corrupt.2). [Scanner] (center). Enter Diagnostics dC301. 4. Enter Diagnostics dC301. Select [Copier] (left). 319-410-13 . 4. Streaks. ECAT Issue November 9.

2012 ECAT Issue 319-750. Switch machine off then on. 319-752 2-144 WorkCentre 7220/7225 Service Documentation . Status Indicator RAPs November 9.319-750 EPC Memory Size Changed Configuration at 319-752 EPC Memory Size Changed Configuration at Power Up Power Up The System detects that the EPC Memory Size configuration has changed during the Power The System detects that the EPC Memory Size configuration has changed during the Power On Sequence On Sequence Procedure Procedure Rerun the job.

The problem continues. Y N Return to service call procedures. Go to GP 9 and perform the Regular AltBoot procedure. 319-760 . ECAT Issue November 9. Switch machine off then on.319-754 Image Disk Configuration Changed at Power Up 319-760 Test Patterns Missing From EPC The System detects that the Image Disk Configuration (Present vs. Not Present) has changed Test Patterns are missing from EPC during the Power On Sequence Procedure Procedure Switch power off then on. Check the DC power connector on the HDD. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-145 319-754.

2012 ECAT Issue 319-754. 319-760 2-146 WorkCentre 7220/7225 Service Documentation .Status Indicator RAPs November 9.

4. Check that the customer phone lines are properly connected to the Fax PWB and are not dam. 320-303 .320-302 Fax Unexpected Reset 320-303 Fax Basic Card Unrecoverable Fault BSD-ON:BSD 34.2]).5). that it is properly connected and that the connectors are not dam- aged aged 2. Replace the Hard Drive ([PL 35. Initial Actions Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. 5. Print a Configuration Sheet. • Replace the Fax PWB (PL 18.5). Replace the Fax PWB (PL 18. Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. Replace the SBC PWB (PL 35.5). Replace the Fax PWB (PL 18.2]).2) ECAT Issue November 9.2]). The Configuration Sheet indicates the Fax PWB is installed. Reload SW using GP 9. • Replace the Hard Drive ([PL 35.2]). 6. Procedure Procedure Print a Configuration Sheet.5). Replace the Fax IF Flex Cable (PL 18. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-147 320-302. Replace the Hard Drive ([PL 35.5).2) • Replace the SBC PWB (PL 35. • Replace the Fax IF Flex Cable (PL 18. Replace the Fax IF Flex Cable (PL 18. The Configuration Sheet indicates the Fax PWB is installed. Fax Card Hardware or Software error. 4. • Replace the Hard Drive ([PL 35. 5. Replace the SBC PWB (PL 35.1 . • Replace the Fax PWB (PL 18. • Reload SW using GP 9. Y N Y N Perform the following in order: Perform the following in order: 1. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 2. is not damaged. 3.2) Check the following: Check the following: • Ensure the FAX is enabled • Ensure the FAX is enabled • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged.5).FAX BSD-ON:BSD 34. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged.2) 7. Reload SW using GP 9. 6. • Replace the SBC PWB (PL 35. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 3.5). • Replace the Fax IF Flex Cable (PL 18.1 . Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 1. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. aged. that it is properly connected and that the connectors are not dam. that it is properly connected and that the connectors are not damaged • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Reload SW using GP 9. 7.5). that it is properly connected and that the connectors are not damaged damaged.FAX Fax Card Hardware or Software error.

3. 4. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. Reload SW using GP 9.2]). • Replace the Fax PWB (PL 18.5). 6. Replace the SBC PWB (PL 35. that it is properly connected and that the connectors are not dam. 7.2) Status Indicator RAPs November 9. Replace the Fax IF Flex Cable (PL 18. Initial Actions Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB.FAX Fax Card Hardware or Software error. 5.5). Replace the Fax PWB (PL 18. is not damaged. Replace the Hard Drive ([PL 35.5). 2012 ECAT Issue 320-305. Check that the customer phone lines are properly connected to the Fax PWB and are not dam. 6. • Replace the Fax IF Flex Cable (PL 18. Replace the SBC PWB (PL 35. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged.5). • Replace the Hard Drive ([PL 35.FAX BSD-ON:BSD 34. The Configuration Sheet indicates the Fax PWB is installed. 5. Replace the Fax IF Flex Cable (PL 18.1 . Replace the Hard Drive ([PL 35.320-305 Fax System Low Memory Unrecoverable Fault 320-320 Fax Not Cleared By Reset BSD-ON:BSD 34. Procedure Procedure Print a Configuration Sheet. aged.5).2) • Replace the SBC PWB (PL 35. 320-320 2-148 WorkCentre 7220/7225 Service Documentation .2]). that it is properly connected and that the connectors are not dam- aged aged 2.5). • Reload SW using GP 9. • Replace the Fax IF Flex Cable (PL 18. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 2. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 3. • Replace the Hard Drive ([PL 35. • Replace the Fax PWB (PL 18. • Replace the SBC PWB (PL 35.5).2]). that it is properly connected and that the connectors are not damaged • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Reload SW using GP 9. that it is properly connected and that the connectors are not damaged damaged.5). Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB.1 . The Configuration Sheet indicates the Fax PWB is installed. Y N Y N Perform the following in order: Perform the following in order: 1. Print a Configuration Sheet.2) 7. Reload SW using GP 9.2]). Replace the Fax PWB (PL 18. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 1. 5 instances of an unrecoverable fax fault and has not been cleared by a card reset. 4.2) Check the following: Check the following: • Ensure the FAX is enabled • Ensure the FAX is enabled • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged.

Replace the Hard Drive ([PL 35. 6. aged.2]). 320-323 .5). Replace the Fax IF Flex Cable (PL 18. Replace the SBC PWB (PL 35. Procedure Procedure Print a Configuration Sheet. that it is properly connected and that the connectors are not damaged damaged. that it is properly connected and that the connectors are not dam.5). • Reload SW using GP 9. that it is properly connected and that the connectors are not dam- aged aged 2.5).5).1 .5). Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. Replace the SBC PWB (PL 35.5).TBD BSD-ON:BSD 34.FAX BSD-ON:BSD 34. Y N Y N Perform the following in order: Perform the following in order: 1.2) Check the following: Check the following: • Ensure the FAX is enabled • Ensure the FAX is enabled • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged.2]). The Configuration Sheet indicates the Fax PWB is installed. 7. 4. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged.2]). Print a Configuration Sheet.2) 7.2) • Replace the SBC PWB (PL 35. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 1.1 . (<6MB) Initial Actions Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB.2]). Replace the Fax PWB (PL 18. The Configuration Sheet indicates the Fax PWB is installed. is not damaged.5). 6. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 3. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-149 320-322. • Replace the Hard Drive ([PL 35.320-322 Fax NV Device Not Present . Replace the Fax PWB (PL 18.5). • Replace the SBC PWB (PL 35. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. 4. • Replace the Hard Drive ([PL 35. • Replace the Fax IF Flex Cable (PL 18. order. that it is properly connected and that the connectors are not damaged • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Reload SW using GP 9. Reload SW using GP 9. Check that the customer phone lines are properly connected to the Fax PWB and are not dam. • Replace the Fax PWB (PL 18. • Replace the Fax PWB (PL 18. • Replace the Fax IF Flex Cable (PL 18. 5. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 2. Replace the Hard Drive ([PL 35. 5. check to Note to reviewer: Should repair here include clearing memory and resending job as p/o initial see if it’s seated or something? actions? NV device not fitted to basic fax card Fax system memory is low.FAX Note to reviewer: What is “NV device” is this something CSE could replace. Reload SW using GP 9. Replace the Fax IF Flex Cable (PL 18.TBD 320-323 Fax System Low Memory Recoverable Fault .2) ECAT Issue November 9. 3.

2. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 aged is not damaged.2) Status Indicator RAPs November 9. Reload SW using GP 9.FAX BSD-ON:BSD 34. 2012 ECAT Issue 320-324.TBD 320-327 Fax Extended Card Fault BSD-ON:BSD 34. that it is properly connected and that the connectors are not damaged • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct damaged.FAX See Reviewer note for previous RAP Registers cannot be accessed on the Extended card Not enough memory to use Fax Service Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB.1 . • Replace the Fax IF Flex Cable (PL 18. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged.2) 5. • Replace the Fax PWB (PL 18. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 Perform the following in order: is not damaged. that it is properly connected and that the connectors are not damaged • Reload SW using GP 9.5). that it is properly connected and that the connectors are not dam.320-324 Fax Out Of File Memory . 3.2) 7. Replace the Fax PWB (PL 18. Replace the SBC PWB (PL 35.5).5). 2.5). Replace the Fax IF Flex Cable (PL 18. Replace the SBC PWB (PL 35. • Replace the SBC PWB (PL 35.5). Procedure Y N Print a Configuration Sheet. Procedure Print a Configuration Sheet. The Configuration Sheet indicates the Fax PWB is installed. 7. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. Replace the Hard Drive (PL 35. • Reload SW using GP 9. Replace the Fax IF Flex Cable (PL 18. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 4.5).2) • Replace the SBC PWB (PL 35.5). The Configuration Sheet indicates the Fax PWB is installed.1 . Replace the Hard Drive (PL 35. 6. 4. Perform the following in order: Y N 1. • Replace the Hard Drive (PL 35. Replace the Fax PWB (PL 18.2) Check the following: • Ensure the FAX is enabled Check the following: • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Ensure the FAX is enabled damaged.2) • Replace the Fax PWB (PL 18. Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. 320-327 2-150 WorkCentre 7220/7225 Service Documentation .2) 6. Reload SW using GP 9.5). Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct aged 3. 5. that it is properly connected and that the connectors are not dam- 1. • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Replace the Fax IF Flex Cable (PL 18.2) • Replace the Hard Drive (PL 35.

is not damaged.5). Replace the Fax IF Flex Cable (PL 18. aged. Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. 320-332 .FAX BSD-ON:BSD 34. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-151 320-331. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 3.2) 6. • Reload SW using GP 9.5). Replace the SBC PWB (PL 35.320-331 Fax Network Line 1 Fault 320-332 Fax Network Line 2 Fault BSD-ON:BSD 34. Replace the Hard Drive (PL 35.2) ECAT Issue November 9. 5.2) 7.5).5). Print a Configuration Sheet. Procedure Procedure Print a Configuration Sheet. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 2. 4.1 .1 .2) 7.2) • Replace the SBC PWB (PL 35. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 1. Replace the SBC PWB (PL 35. that it is properly connected and that the connectors are not damaged • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Reload SW using GP 9.FAX No communication via PSTN1 port No communication via PSTN2 port Initial Actions Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. 4. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. The Configuration Sheet indicates the Fax PWB is installed. Y N Y N Perform the following in order: Perform the following in order: 1. The Configuration Sheet indicates the Fax PWB is installed. • Replace the Fax IF Flex Cable (PL 18.5).2) Check the following: Check the following: • Ensure the FAX is enabled • Ensure the FAX is enabled • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. • Replace the Hard Drive (PL 35. Replace the Fax PWB (PL 18. Replace the Hard Drive (PL 35. that it is properly connected and that the connectors are not dam. Replace the Fax IF Flex Cable (PL 18.5). that it is properly connected and that the connectors are not damaged damaged. • Replace the Fax PWB (PL 18. 6. that it is properly connected and that the connectors are not dam- aged aged 2. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. • Replace the Fax PWB (PL 18. Reload SW using GP 9. 3. Replace the Fax PWB (PL 18.5). • Replace the Fax IF Flex Cable (PL 18. Reload SW using GP 9.5).2) • Replace the SBC PWB (PL 35. Check that the customer phone lines are properly connected to the Fax PWB and are not dam.2) • Replace the Hard Drive (PL 35. 5.

• Replace the Fax PWB (PL 18.5). 2012 ECAT Issue 320-338. Replace the Fax IF Flex Cable (PL 18.3 Power On Self Test RAP or OF 17-1 FAX Entry as appropriate.320-338 Fax Communication Failure at POST 320-339 Internal Fax Card Fault Fax communication error at power up or re-boot. that it is properly connected and that the connectors are not damaged • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Reload SW using GP 9. BSD-ON:BSD 34.5).2) 7. Reload SW using GP 9. • Replace the Fax IF Flex Cable (PL 18. Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. Procedure Print a Configuration Sheet. 320-339 2-152 WorkCentre 7220/7225 Service Documentation . Y N Perform the following in order: 1. If the problem continues. power on self test (POST) failure. that it is properly connected and that the connectors are not dam- aged 2.2) Check the following: • Ensure the FAX is enabled • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged.FAX Procedure Basic Card problem Power the machine off and on. Replace the Hard Drive (PL 35. Replace the Fax PWB (PL 18.1 . Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged.5).2) • Replace the SBC PWB (PL 35. go to OF 3. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 3. 5.2) Status Indicator RAPs November 9.5). The Configuration Sheet indicates the Fax PWB is installed. Replace the SBC PWB (PL 35. 6. • Replace the Hard Drive (PL 35. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. 4.

5). • Replace the Fax PWB (PL 18.FAX Extended Card Problem Miscellaneous Basic Card problems Initial Actions Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB.1 .2) • Replace the Hard Drive (PL 35. that it is properly connected and that the connectors are not damaged damaged. 6.5). 5. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 3.1 . Procedure Procedure Print a Configuration Sheet. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. The Configuration Sheet indicates the Fax PWB is installed. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. • Replace the Fax PWB (PL 18. that it is properly connected and that the connectors are not dam.5).5). is not damaged. Replace the Hard Drive (PL 35. 4.2) • Replace the SBC PWB (PL 35. 320-341 . that it is properly connected and that the connectors are not damaged • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Reload SW using GP 9. 5. Replace the Hard Drive (PL 35. Reload SW using GP 9. • Replace the Fax IF Flex Cable (PL 18. Print a Configuration Sheet. • Replace the Hard Drive (PL 35.2) 6. Replace the SBC PWB (PL 35.5).5). Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB.2) • Replace the SBC PWB (PL 35. that it is properly connected and that the connectors are not dam- aged aged 2.5).2) ECAT Issue November 9.FAX BSD-ON:BSD 34. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 2. • Replace the Fax IF Flex Cable (PL 18.5). Y N Y N Perform the following in order: Perform the following in order: 1. 4. Reload SW using GP 9. Check that the customer phone lines are properly connected to the Fax PWB and are not dam. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-153 320-340. The Configuration Sheet indicates the Fax PWB is installed. Replace the Fax PWB (PL 18. 3.2) 7. Replace the Fax PWB (PL 18.2) Check the following: Check the following: • Ensure the FAX is enabled • Ensure the FAX is enabled • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 1. • Reload SW using GP 9. Replace the Fax IF Flex Cable (PL 18.320-340 Fax Port 2 Modem Failure 320-341 Fax Basic Card Failed Fault BSD-ON:BSD 34. Replace the Fax IF Flex Cable (PL 18. aged.2) 7. Replace the SBC PWB (PL 35.

FAX BSD-ON:BSD 34.2) 7. that it is properly connected and that the connectors are not dam- 1. Replace the SBC PWB (PL 35. The Configuration Sheet indicates the Fax PWB is installed. Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. 2. that it is properly connected and that the connectors are not damaged • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct damaged. Procedure Print a Configuration Sheet.5).2) Check the following: • Ensure the FAX is enabled Check the following: • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Ensure the FAX is enabled damaged. 3. • Reload SW using GP 9. Replace the Fax IF Flex Cable (PL 18. • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Replace the Fax IF Flex Cable (PL 18.FAX Error accessing file on a NV device Fax Port 1 Modem Failure See Note to Reviewer for 320-322 Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB.2) Status Indicator RAPs November 9. Replace the Hard Drive (PL 35. 7.5). Replace the Fax IF Flex Cable (PL 18.5). The Configuration Sheet indicates the Fax PWB is installed. Replace the Hard Drive (PL 35. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 aged is not damaged. 2012 ECAT Issue 320-342. 320-345 2-154 WorkCentre 7220/7225 Service Documentation .2) • Replace the Fax PWB (PL 18. Replace the Fax PWB (PL 18. • Replace the SBC PWB (PL 35.2) • Replace the Hard Drive (PL 35. • Replace the Fax IF Flex Cable (PL 18.5). 6. 5.1 . Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 Perform the following in order: is not damaged.5).2) 6.TBD 320-345 Fax Port 1 Modem Failure BSD-ON:BSD 34.1 . Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. Replace the Fax PWB (PL 18. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct aged 3.5). Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 4.2) • Replace the SBC PWB (PL 35.2) 5. Procedure Y N Print a Configuration Sheet. Replace the SBC PWB (PL 35. that it is properly connected and that the connectors are not dam. that it is properly connected and that the connectors are not damaged • Reload SW using GP 9.5). • Replace the Hard Drive (PL 35. Reload SW using GP 9. Reload SW using GP 9. • Replace the Fax PWB (PL 18. 4. Perform the following in order: Y N 1.5).320-342 Fax File Integrity Fault . 2.

The Configuration Sheet indicates the Fax PWB is installed.5).FAX Phonebook download failed IIO Error has occurred on the fax card when overwriting the job Initial Actions Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. 6. Reload SW using GP 9. • Replace the Fax PWB (PL 18. • Replace the Fax PWB (PL 18.5).5).5). 4. 3.2) 7.2) Check the following: Check the following: • Ensure the FAX is enabled • Ensure the FAX is enabled • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. that it is properly connected and that the connectors are not dam- aged aged 2. • Replace the Fax IF Flex Cable (PL 18. 320-710 . aged.1 .320-701 Fax Phonebook Download Fault 320-710 Fax Immediate Image Overwrite (IIO) Error BSD-ON:BSD 34.2) • Replace the Hard Drive (PL 35. Replace the Fax IF Flex Cable (PL 18.1 . Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 1. • Replace the Hard Drive (PL 35. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 2.5).2) 6. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 3.5).2) ECAT Issue November 9. that it is properly connected and that the connectors are not dam. 5. Replace the SBC PWB (PL 35. Check that the customer phone lines are properly connected to the Fax PWB and are not dam.2) • Replace the SBC PWB (PL 35. • Reload SW using GP 9. Print a Configuration Sheet. Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB. Replace the Fax IF Flex Cable (PL 18. Replace the Fax PWB (PL 18. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-155 320-701. that it is properly connected and that the connectors are not damaged • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Reload SW using GP 9. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. that it is properly connected and that the connectors are not damaged damaged.5). Replace the Fax PWB (PL 18. • Replace the Fax IF Flex Cable (PL 18.2) • Replace the SBC PWB (PL 35. Replace the Hard Drive (PL 35. Replace the Hard Drive (PL 35. Replace the SBC PWB (PL 35.5).FAX BSD-ON:BSD 34. Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged. The Configuration Sheet indicates the Fax PWB is installed. Reload SW using GP 9. Y N Y N Perform the following in order: Perform the following in order: 1.2) 7. 5. 4. Procedure Procedure Print a Configuration Sheet. is not damaged.

• Replace the Fax PWB (PL 18.5).FAX ODIO Error has occurred on the fax card when overwriting the compact flash memory Initial Actions Check that the Fax PWB is fully seated in the connector P/J2 on the Riser PWB.5). Procedure Print a Configuration Sheet.2) Status Indicator RAPs November 9.320-711 Fax On Demand Image Overwrite (ODIO) Error BSD-ON:BSD 34. The Configuration Sheet indicates the Fax PWB is installed.2) • Replace the SBC PWB (PL 35. Replace the Fax IF Flex Cable (PL 18. that it is properly connected and that the connectors are not dam- aged 2.5). Check that the customer phone lines are properly connected to the Fax PWB and are not dam- aged.2) Check the following: • Ensure the FAX is enabled • Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. • Replace the Hard Drive (PL 35. Reload SW using GP 9. Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct 3. Check that the Fax IF Flex Cable from the Riser PWB P/J1 to the SBC PWB P/J23 is not damaged. that it is properly connected and that the connectors are not damaged • Go to the OF 17-1 FAX Entry RAP and check that the Fax settings are correct • Reload SW using GP 9. • Replace the Fax IF Flex Cable (PL 18. Replace the SBC PWB (PL 35. Y N Perform the following in order: 1. 2012 ECAT Issue 320-711 2-156 WorkCentre 7220/7225 Service Documentation . Replace the Hard Drive (PL 35. 5.2) 7. 6. 4.5). Replace the Fax PWB (PL 18.1 .

Return to Service Call Procedures. The fault code reappears. Reload SW using GP 9. perform the actions NOTE: Record the fault in the Service Log.IIT Communication Failed to transfer image due to decoding error. Perform the following in order: Perform the following in order: 1. IIT cables con. listed in the Y branch of this RAP. and P/J7191 and P/J7192 on the IIT nect to P/J336 and P/J390 on the SBC PWB. 322-300-10 .6) 3. IIT cables con- nect to P/J336 and P/J390 on the SBC PWB.3) 6. 2. If fault recurs frequently.2) ECAT Issue November 9. perform the actions listed in the Y branch of this RAP. Replace the Hard Drive ([PL 35. Replace the Hard Drive ([PL 35. If fault recurs frequently. 3. Check all connectors and cables between the IIT PWB and the SBC PWB.3) 5.3) 6. (EORERROR. Replace the IIT Control Harness (PL 18. Rerun job. Check all connectors and cables between the IIT PWB and the SBC PWB. BYTE- COUNTERROR) Image Complete not received from video Initial Actions Initial Actions Rerun job after machine recovers Rerun job after machine recovers Check the Service Log for the frequency of occurance of this fault.2]) 7.SBC . PWB. Replace the IIT Harness (PL 18.2) 7.2]) 5. Y N Y N Return to Service Call Procedures. 2. Replace the SBC PWB (PL 35. Switch the power off then on.6) 4. Replace the IIT PWB (PL 1. Check the Service Log for the frequency of occurance of this fault. 1. HUFFMANERROR. and P/J7191 and P/J7192 on the IIT PWB. Replace the IIT Control Harness (PL 18. Rerun job. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-157 322-300-05. Replace the IIT PWB (PL 1. Replace the IIT Harness (PL 18. NOTE: Record the fault in the Service Log. Replace the SBC PWB (PL 35. The fault code reappears. Reload SW using GP 9.322-300-05 Image Complete Fault 322-300-10 DVMA Transfer fault BSD-ON:BSD 3.3) 4. Check dC122 Fault History and dC120 Fault Counter for the frequency of occurance of this Check dC122 Fault History for the frequency of occurance of this fault fault Procedure Procedure Switch the power off then on.3 .

perform the actions 4. Check dC122 Fault History for the frequency of occurance of this fault NOTE: Record the fault in the Service Log. 322-301-05 2-158 WorkCentre 7220/7225 Service Documentation . Perform the following in order: 1. Procedure Perform the following in order: Switch the power off then on. Replace the IIT PWB (PL 1. Replace the SBC PWB (PL 35. Return to Service Call Procedures.2]) NOTE: Record the fault in the Service Log. Reload SW using GP 9. Replace the IIT Harness (PL 18. Replace the IIT Control Harness (PL 18. If fault recurs frequently. The fault code reappears.2) listed in the Y branch of this RAP. Replace the Hard Drive ([PL 35. 3. and P/J7191 and P/J7192 on the IIT PWB. Y N 2.322-300-16 Clock Overflow Fault 322-301-05 Scan Resource Fault When machine determines that it needs to do a reset in order to avoid an impending real time Scan resources not available clock overflow Initial Actions Procedure Rerun job after machine recovers Switch the power off then on. 3. 2. Reload SW using GP 9. The fault code reappears. Replace the SBC PWB (PL 35. Initiaize NVM using dC301 Return to Service Call Procedures. perform the actions listed in the Y branch of this RAP. If fault recurs frequently. 2012 ECAT Issue 322-300-16. Check all connectors and cables between the IIT PWB and the SBC PWB.6) 4. IIT cables con- nect to P/J336 and P/J390 on the SBC PWB. Replace the Hard Drive ([PL 35. 1. Y N Check the Service Log for the frequency of occurance of this fault.3) 5.3) 6.2]) 7.2) Status Indicator RAPs November 9. Rerun job.

Go to the 322-319-04 IOT Integrity Problem While Printing a Job RAP ECAT Issue November 9. Check dC122 Fault History for the frequency of occurance of this fault Procedure Switch the power off then on. Pages received from Extended Job Service out of sequence Five consecutive 22-309-04 will cause 22-319-04. Y N Return to Service Call Procedures. The fault code reappears. 322-310-04 . NOTE: Record the fault in the Service Log. perform the actions listed in the Y branch of this RAP. Allow five minutes for fault recovery. Re-sort and reload ALL originals in the document feeder.322-309-04 No Accepts Received Fault 322-310-04 Extended Job Service Fault Consecutive no accepts received from a module exceeds threshold value (currently 20). If fault recurs frequently. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-159 322-309-04. Procedure Check that originals are not jammed in DADF. Verify DADF operation with media used by cus- Initial Actions tomer. Check the Service Log for the frequency of occurance of this fault.

Replace the Hard Drive ([PL 35. Replace the SBC PWB (PL 35. The fault code reappears. If fault recurs frequently. The fault code reappears. 322-314-04 2-160 WorkCentre 7220/7225 Service Documentation . Replace the MCU PWB (PL 18. NOTE: Record the fault in the Service Log.2) 5. perform the actions listed in the Y branch of this RAP. Replace the SBC PWB (PL 35.2]) 4.322-311-04 Sequencer Response Fault 322-314-04 Module Registration Error Sequencer did not respond with proposal within the required time Module registration message received beyond required time window. Replace the Hard Drive ([PL 35. Perform the following in order: 2. NOTE: Record the fault in the Service Log. Procedure Y N Switch the power off then on. Reload SW using GP 9.2) Status Indicator RAPs November 9. If fault recurs frequently. Reload SW using GP 9. 2012 ECAT Issue 322-311-04. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History and dC120 Fault Counter for the frequency of occurance of this fault Procedure Switch the power off then on. Return to Service Call Procedures. Perform the following in order: 1. Check all cables connected to the SBC PWB and the MCU PWB 1. Y N Return to Service Call Procedures.1) 2. 3.2]) 3. Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. Check the Service Log for the frequency of occurance of this fault. perform the actions listed in the Y branch of this RAP.

The fault isolation process shown below may be too detailed or too simple.2]) 5. Verify that the customer is configuring the job correctly Y N Return to Service Call Procedures.see Note to One or more modules did not respond with completion message reviewer No Paper Tray is configured with the required paper size Initial Actions Check the Service Log for the frequency of occurance of this fault. Replace the Hard Drive ([PL 35. NOTE: Record the fault in the Service Log. The Job is a copy job. NOTE: Record the fault in the Service Log. The fault code reappears. Rerun the job from a different computer 2. more component specific fault codes? Procedure Initial Actions Switch the power off then on. Is it likely that this fault will only be confined to the SBC and/ Check dC122 Fault History and dC120 Fault Counter for the frequency of occurance of this or the MCU PWB as all other faults in the functional paths between the SBC and the IIT and fault the SBC and the trays will result in other. 3. If fault recurs frequently. Note to Reviewer: Please look at this RAP carefully. 3. Reload SW using GP 9. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-161 322-315-04.322-315-04 Module Completion Fault 322-316-04 Job Paper Tray Fault . Reload SW using GP 9.2]) Switch the power off then on.2) Return to Service Call Procedures.2) ECAT Issue November 9. Replace the IIT PWB (PL 1. The fault code reappears. Y N 3. Reload SW using GP 9.2) Perform the following in order: 1.6) 4. Replace the SBC PWB (PL 35. Replace the Tray Module PWB (PL 10. Procedure 2. 2. 322-316-04 . Check all connectors and cables between the Tray Module PWB and the trays. Check the Service Log for the frequency of occurance of this fault. Replace the Hard Drive ([PL 35. Replace the Tray Module PWB (PL 10. fault Perform the following in order: 1.6) 4. Replace the Hard Drive ([PL 35. Replace the SBC PWB (PL 35.2]) 7. perform the actions Check dC122 Fault History and dC120 Fault Counter for the frequency of occurance of this listed in the Y branch of this RAP. perform the actions listed in the Y branch of this RAP.TBD . Y N Perform the following in order: 1. Rerun job.1) 6.6) 5. If fault recurs frequently. Replace the MCU PWB (PL 18. Replace the SBC PWB (PL 35.

Is it likely that this fault will only be confined to the SBC and/ may be too detailed or too simple. 2012 ECAT Issue 322-317-04. replace the Finisher PWB (PL 22. replace the Finisher PWB (PL 22. Replace the Hard Drive ([PL 35. Check all connectors and cables conected to the MCU PWB Perform the following in order: 2.322-317-04 Job Finishing Fault . Replace the IIT PWB (PL 1. The fault isolation process shown below may be too detailed or too simple. If the finsher is the LX Finisher. Y N Y N Perform the following in order: Perform the following in order: 1.see reviewer notes Job requires finishing capability that does not exist Job requires an IOT capability that does not exist Note to Reviewer: Please look at this RAP carefully. NOTE: Record the fault in the Service Log. Is it likely that this fault will only be confined to the SBC and/ or the MCU PWB as all other faults in the functional paths between the SBC and the IIT and or the MCU PWB as all other faults in the functional paths between the MCU and the SBC will the SBC and the finisher will result in other. replace the Finisher PWB (PL 23. replace the Finisher PWB (PL 23.2]) 3. perform the actions NOTE: Record the fault in the Service Log. Replace the SBC PWB (PL 35. Reload SW using GP 9.2]) Perform the following in order: 6. Check all connectors and cables between the MCU PWB and the Finsher PWB and 3. Rerun the job from a different computer 1. If the finsher is the LX Finisher. Replace the SBC PWB (PL 35.6) 6. Rerun the job from a different computer 2. Replace the IIT PWB (PL 1.6) between the SBC PWB abd the IIT PWB 4.1) 2. more component specific fault codes? Initial Actions Initial Actions Verify that the customer is configuring the job correctly Verify that the customer is configuring the job correctly Check the Service Log for the frequency of occurance of this fault. Rerun job.TBD . Y N Y N Return to Service Call Procedures.7) 5. Replace the Hard Drive ([PL 35. Replace the SBC PWB (PL 35.1) 7.2) 4. 3.2) 1.2) Status Indicator RAPs November 9. The fault code reappears. The fault code reappears.16) 4. Check the Service Log for the frequency of occurance of this fault. Replace the SBC PWB (PL 35. listed in the Y branch of this RAP. more component specific fault codes? result in other.2]) 8.16) 6. If the finsher is the Integrated Finisher.2) 5.7) 3. Replace the Hard Drive ([PL 35. If fault recurs frequently.2]) 4. 2. Replace the MCU PWB (PL 18. The fault isolation process shown below Note to Reviewer: Please look at this RAP carefully. perform the actions listed in the Y branch of this RAP. 1. 322-318-04 2-162 WorkCentre 7220/7225 Service Documentation . Reload SW using GP 9.TBD .see reviewer notes 322-318-04 Job IOT Fault . Replace the Hard Drive ([PL 35. Reload SW using GP 9. If the finsher is the Integrated Finisher. Return to Service Call Procedures. The Job is a copy job. Reload SW using GP 9. Switch the power off then on. The Job is a copy job. If fault recurs frequently. 5. Check dC122 Fault History and dC120 Fault Counter for the frequency of occurance of this Check dC122 Fault History and dC120 Fault Counter for the frequency of occurance of this fault fault Procedure Procedure Switch the power off then on. Replace the MCU PWB (PL 18. Rerun job.

1) 4. Replace the MCU PWB (PL 18. The fault code reappears. Replace the Hard Drive ([PL 35. SM Failed to install scan to file This fault can result in two ways: Initial Actions • IOT Cycles down and back up 10 times without printing a page within the same job Check the Service Log for the frequency of occurance of this fault. Reload SW using GP 9. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-163 322-319-04 . If fault recurs frequently. listed in the Y branch of this RAP. 2. Replace the Hard Drive ([PL 35.2]) Perform the following in order: 3. • 5 consecutive 22-309-04 will also cause a 22-319-04. perform the actions 1. If fault recurs frequently. The fault code reappears. Reload SW using GP 9. Replace the SBC PWB (PL 35. Switch the power off then on. Return to Service Call Procedures. Perform the following in order: NOTE: Record the fault in the Service Log. Initial Actions Check dC122 Fault History for the frequency of occurance of this fault Check the Service Log for the frequency of occurance of this fault. Replace the SBC PWB (PL 35. NOTE: Record the fault in the Service Log.2) ECAT Issue November 9. perform the actions Y N listed in the Y branch of this RAP.2) 1. Procedure Check dC122 Fault History for the frequency of occurance of this fault Switch the power off then on.322-319-04 IOT Integrity Problem While Printing a Job 322-320 Scan to File Install Fault IOT integrity problem while printing a job. Check all cables connected to the SBC PWB and the MCU PWB 3.2]) 5. 2. 322-320 . Y N Procedure Return to Service Call Procedures.

2012 ECAT Issue 322-321-00. Perform the following in order: NOTE: Record the fault in the Service Log. If fault recurs frequently. listed in the Y branch of this RAP. 2. 322-321-04 2-164 WorkCentre 7220/7225 Service Documentation .2]) 3. Replace the Hard Drive ([PL 35. Y N Return to Service Call Procedures. Return to Service Call Procedures. Reload SW using GP 9. Procedure Check dC122 Fault History and dC120 Fault Counter for the frequency of occurance of this fault Switch the power off then on.2) Status Indicator RAPs November 9. NOTE: Record the fault in the Service Log.322-321-00 Scan to File Remove Fault 322-321-04 RS422 Configuration Mismatch SM Failed to remove Scan to file Proposal Response Time Out Error .RS422 Configuration mismatch Initial Actions Sequencer did not respond with proposal within the required time Check the Service Log for the frequency of occurance of this fault. 2. Replace the Hard Drive ([PL 35.2]) Perform the following in order: 3.2) 1. perform the actions 1. perform the actions Y N listed in the Y branch of this RAP. The fault code reappears. Replace the SBC PWB (PL 35. Reload SW using GP 9. Initial Actions Check dC122 Fault History for the frequency of occurance of this fault Check the Service Log for the frequency of occurance of this fault. If fault recurs frequently. Procedure Switch the power off then on. The fault code reappears. Replace the SBC PWB (PL 35.

Y N Y N Return to Service Call Procedures.2) ECAT Issue November 9. The fault code reappears. perform the actions NOTE: Record the fault in the Service Log. 2. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-165 322-322. Replace the SBC PWB (PL 35. Return to Service Call Procedures. Replace the Hard Drive ([PL 35. NOTE: Record the fault in the Service Log. Replace the Hard Drive ([PL 35. Replace the SBC PWB (PL 35. If fault recurs frequently. Switch the power off then on.322-322 LAN FAX Install Fault 322-323 LAN FAX Remove Fault SM Failed to install Lan FAX SM Failed to remove Lan FAX Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault.2]) 3. The fault code reappears. If fault recurs frequently. perform the actions listed in the Y branch of this RAP.2]) 2. Perform the following in order: Perform the following in order: 1. Reload SW using GP 9. 1.2) 3. Check the Service Log for the frequency of occurance of this fault. 322-323 . listed in the Y branch of this RAP. Reload SW using GP 9. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on.

Replace the Hard Drive ([PL 35. If fault recurs frequently. Replace the SBC PWB (PL 35.2]) 3.2) 3. 2012 ECAT Issue 322-324. Reload SW using GP 9. Reload SW using GP 9. If fault recurs frequently. Perform the following in order: Perform the following in order: 1. NOTE: Record the fault in the Service Log. Replace the SBC PWB (PL 35.322-324 Scan to E-Mail Install Fault 322-325 Scan to E-Mail Remove Fault SM Failed to install Scan to E-mail SM Failed to remove Scan to E-mail Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. 1. 2. The fault code reappears. listed in the Y branch of this RAP. Replace the Hard Drive ([PL 35. Return to Service Call Procedures. Check the Service Log for the frequency of occurance of this fault. The fault code reappears. Y N Y N Return to Service Call Procedures. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on. 322-325 2-166 WorkCentre 7220/7225 Service Documentation . Switch the power off then on.2]) 2.2) Status Indicator RAPs November 9. perform the actions listed in the Y branch of this RAP. perform the actions NOTE: Record the fault in the Service Log.

Check the Service Log for the frequency of occurance of this fault. Replace the SBC PWB (PL 35. perform the actions listed in the Y branch of this RAP. Reload SW using GP 9.2]) 2.2) ECAT Issue November 9. 322-327 . If fault recurs frequently. Replace the Hard Drive ([PL 35.322-326 IFAX install Fault 322-327 IFAX Remove Fault SM Failed to install IFAX SM Failed to Remove IFAX Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. If fault recurs frequently. The fault code reappears. Return to Service Call Procedures. Y N Y N Return to Service Call Procedures.2) 3. Replace the Hard Drive ([PL 35. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-167 322-326. Reload SW using GP 9. Perform the following in order: Perform the following in order: 1. Replace the SBC PWB (PL 35. perform the actions NOTE: Record the fault in the Service Log.2]) 3. 2. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on. NOTE: Record the fault in the Service Log. 1. listed in the Y branch of this RAP. Switch the power off then on. The fault code reappears.

NOTE: Record the fault in the Service Log. The fault code reappears. Replace the SBC PWB (PL 35. Perform the following in order: 2.2]) 1. Initial Actions Check the Service Log for the frequency of occurance of this fault. Procedure Y N Switch the power off then on.2) 2. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Switch the power off then on. If fault recurs frequently. Accounting Service Data is corrupt.2) Status Indicator RAPs November 9. Reload SW using GP 9. perform the actions listed in the Y branch of this RAP.322-328 Incomplete System Information 322-330-00 PagePack PIN Entry Locked Incomplete System Information. Replace the Hard Drive ([PL 35.2]) 3. Replace the SBC PWB (PL 35. 2012 ECAT Issue 322-328 . 1. Replace the Hard Drive ([PL 35. If fault recurs frequently. Reload SW using GP 9. The fault code reappears. NOTE: Record the fault in the Service Log. Y N Return to Service Call Procedures. Return to Service Call Procedures. 3. perform the actions Perform the following in order: listed in the Y branch of this RAP. Initial Actions Check the Service Log for the frequency of occurance of this fault. 322-330-00 2-168 WorkCentre 7220/7225 Service Documentation . Pagepack PIN (supplies plan activation code) entry locked.

Perform the following in order: Perform the following in order: 1. Replace the Hard Drive ([PL 35.322-330-01 List Jobs Request Timed Out Between UI CCS 322-330-02 Queue to NC Print Timeout List Jobs Request Timed out between UI and CCS List Jobs Request Timed out between CCS and SBC Print Service Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault.2]) 3. Replace the SBC PWB (PL 35. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-169 322-330-01. 322-330-02 . listed in the Y branch of this RAP. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on.2]) 2. If fault recurs frequently. The fault code reappears. Return to Service Call Procedures.2) ECAT Issue November 9. perform the actions listed in the Y branch of this RAP. Reload SW using GP 9. NOTE: Record the fault in the Service Log. Replace the SBC PWB (PL 35. The fault code reappears. Y N Y N Return to Service Call Procedures. If fault recurs frequently. Switch the power off then on. Replace the Hard Drive ([PL 35. perform the actions NOTE: Record the fault in the Service Log.2) 3. Reload SW using GP 9. Check the Service Log for the frequency of occurance of this fault. 1. 2.

Reload SW using GP 9. NOTE: Record the fault in the Service Log. Replace the SBC PWB (PL 35. listed in the Y branch of this RAP. Reload SW using GP 9. Perform the following in order: Perform the following in order: 1. Switch the power off then on. perform the actions listed in the Y branch of this RAP.2]) 2.322-330-03 Queue to Scan to File Timeout 322-330-04 Queue to FaxSend Timeout List Jobs Request Timed out between CCS and Scan to File Service List Jobs Request Timed out between CCS and Scan To Fax Service Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. If fault recurs frequently. 1. Y N Y N Return to Service Call Procedures. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on. If fault recurs frequently. Replace the Hard Drive ([PL 35. Replace the Hard Drive ([PL 35. Replace the SBC PWB (PL 35.2) 3. 2012 ECAT Issue 322-330-03. perform the actions NOTE: Record the fault in the Service Log. The fault code reappears.2) Status Indicator RAPs November 9. 2. 322-330-04 2-170 WorkCentre 7220/7225 Service Documentation . Return to Service Call Procedures.2]) 3. The fault code reappears. Check the Service Log for the frequency of occurance of this fault.

2]) 3.2) ECAT Issue November 9. The fault code reappears. Switch the power off then on. Reload SW using GP 9. Y N Y N Return to Service Call Procedures. If fault recurs frequently. listed in the Y branch of this RAP. Replace the SBC PWB (PL 35. 322-330-06 . Reload SW using GP 9. perform the actions NOTE: Record the fault in the Service Log.2]) 2. 1. Return to Service Call Procedures. Replace the Hard Drive ([PL 35. If fault recurs frequently. NOTE: Record the fault in the Service Log. Replace the Hard Drive ([PL 35.322-330-05 Queue to DC JOB service Timeout 322-330-06 Queue to Scan to Distribution Timeout List Jobs Request Timed out between Queue Utility and DC Job Services SBC Scan to Distribution Service not responding to List Jobs RPC call Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. perform the actions listed in the Y branch of this RAP. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-171 322-330-05. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on. 2.2) 3. Perform the following in order: Perform the following in order: 1. The fault code reappears. Check the Service Log for the frequency of occurance of this fault. Replace the SBC PWB (PL 35.

Replace the SBC PWB (PL 35. perform the actions listed in the Y branch of this RAP.2) Status Indicator RAPs November 9. The fault code reappears. perform the actions NOTE: Record the fault in the Service Log. Y N Y N Return to Service Call Procedures. Reload SW using GP 9.2]) 3. Replace the SBC PWB (PL 35. NOTE: Record the fault in the Service Log. 2. SM Failed to install Job Based Accounting Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. Reload SW using GP 9. If fault recurs frequently. 1. Return to Service Call Procedures. The fault code reappears.2) 3. Replace the Hard Drive ([PL 35. Check the Service Log for the frequency of occurance of this fault. Switch the power off then on.322-332 Plan Conversion Entry Locked 322-335 JBA install Fault Plan Conversion entry locked due to repeated incorrect entry attempts. 2012 ECAT Issue 322-332 . Perform the following in order: Perform the following in order: 1. Replace the Hard Drive ([PL 35. 322-335 2-172 WorkCentre 7220/7225 Service Documentation . Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on.2]) 2. listed in the Y branch of this RAP. If fault recurs frequently.

Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on. 1. Switch the power off then on. Perform the following in order: Perform the following in order: 1. Check the Service Log for the frequency of occurance of this fault. listed in the Y branch of this RAP. Replace the Hard Drive ([PL 35. perform the actions listed in the Y branch of this RAP.322-336 JBA Remove Fault 322-337 ODIO install fault SM Failed to remove Job Based Accounting SM Failed to install disk overwrite Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. Replace the SBC PWB (PL 35. Replace the Hard Drive ([PL 35. Reload SW using GP 9. perform the actions NOTE: Record the fault in the Service Log.2) ECAT Issue November 9. The fault code reappears. NOTE: Record the fault in the Service Log. If fault recurs frequently.2]) 3.2) 3. Return to Service Call Procedures.2]) 2. Reload SW using GP 9. If fault recurs frequently. The fault code reappears. Replace the SBC PWB (PL 35. 2. 322-337 . 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-173 322-336. Y N Y N Return to Service Call Procedures.

If fault recurs frequently.2) Status Indicator RAPs November 9. Perform the following in order: Perform the following in order: 1. 2012 ECAT Issue 322-338.322-338 ODIO Remove Fault 322-339 IIO install Fault SM Failed to remove Disk Overwrite SM Failed to install Job Overwrite Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault.2) 3. Replace the Hard Drive ([PL 35.2]) 2. Check the Service Log for the frequency of occurance of this fault. NOTE: Record the fault in the Service Log. perform the actions NOTE: Record the fault in the Service Log. Return to Service Call Procedures. listed in the Y branch of this RAP. Reload SW using GP 9. Switch the power off then on. If fault recurs frequently. Replace the SBC PWB (PL 35. Replace the SBC PWB (PL 35.2]) 3. 322-339 2-174 WorkCentre 7220/7225 Service Documentation . 2. The fault code reappears. The fault code reappears. Replace the Hard Drive ([PL 35. Reload SW using GP 9. Y N Y N Return to Service Call Procedures. 1. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on. perform the actions listed in the Y branch of this RAP.

There is a serial number problem. a copyright problem. Y N Return to Service Call Procedures. Replace the SBC PWB (PL 35. 2. or a SIM problem.2) ECAT Issue November 9. If fault recurs frequently.2]) 3.322-340 IIO Remove Fault 322-350-01 Software Detects Non-Valid Xerox SOK 1 SM Failed to remove Job Overwrite Software detects non-valid Xerox SIM Initial Actions Procedure Check the Service Log for the frequency of occurance of this fault. The fault code reappears. Procedure Switch the power off then on. Replace the Hard Drive ([PL 35. Perform the following in order: 1. If the Check dC122 Fault History for the frequency of occurance of this fault problem continues. call service support for corrective actions. Try reinstalling the feature using the SIM located in the Tray 2 compartment on the right side of the tray. NOTE: Record the fault in the Service Log. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-175 322-340. perform the actions listed in the Y branch of this RAP. 322-350-01 . Reload SW using GP 9.

If the problem continues. a copyright problem. Try reinstalling the feature using the SIM located in the Tray 2 compartment on the right side of the tray.322-350-02 Software Detects Non-Valid Xerox SOK 2 or 3 322-351-01 SOK 1 Write Failure Software detects non-valid Xerox SIM SIM Write Failure Procedure Procedure There is a serial number problem. or SIM problem. call service support for corrective actions. problem continues. If the feature using the SIM located in the Tray 2 compartment on the right side of the tray. 2012 ECAT Issue 322-350-02. or SIM problem. call service support for corrective actions. Try reinstalling the There is a serial number problem. 322-351-01 2-176 WorkCentre 7220/7225 Service Documentation . Status Indicator RAPs November 9. a copyright problem.

Try reinstalling the feature using the SIM located in the Tray 2 compartment on the right side of the tray. Try reinstalling the There is a serial number problem. 322-351-03 .322-351-02 SOK 2 Write Failure 322-351-03 SOK 3 Write Failure SIM Write Failure SIM Write Failure Procedure Procedure There is a serial number problem. a copyright problem. call service support for corrective actions. If the problem continues. a copyright problem. If the feature using the SIM located in the Tray 2 compartment on the right side of the tray. call service support for corrective actions. or SIM problem. ECAT Issue November 9. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-177 322-351-02. or SIM problem. problem continues.

go to the specific fault code RAP. If any other fault codes exist. If they do not match please notify the FE/NTS. • Replace the SBC PWB (PL 35. If the voltage is not within specification. A 322-352-00 Serial Number Missing From Memory . but it was incorrect even for Northwood. IIT/IPS PWB. match. These can prevent serial number syn. The fault code 322-352 is still present. see Note to Reviewer Y N Note to Reviewer: This RAP needs to be reviewed carefully and corrected.2]) NTS immediately. The P/Js called out in the RAP Fault Code is still present. MCU NVM PWB. voltage is not within specification. UI. CAUTION • Check for + 3. Confirm that the machine serial number displayed on the UI (select Machine Status. If the If any of the billing data PWBs is to be replaced (SBC NVM PWB. More than one of the following PWBs have been replaced at the same time: SBC NVM PWB. If no other fault codes Procedure exist. CAUTION • Check for + 3. and perform the following steps in the order Have new SBC NVM PWB.TBD . go to the 303-316 . IIT/IPS voltage is not within specification.3 VDC between B2 (red) and B1 (black) at P/J 407 on the MCU PWB. and IIT are seated database-find correct one [RAP 362-310]] RAP. go to Call Flow. NOTE: It may take up to 24 hours to receive a password from ACAST Install the original PWBs back into the machine. Otherwise. Y N chronization and must be addressed before proceeding Use dC132 to restore serial number and billing data integrity using the Serial Number Reinitialization Request Form. SBC NVM PWB and the cables between the IIT PWB and the SBC Module. MCU NVM PWB. Serial Number Update Required. and reboot the machine. Machine Information Screen) against the label on the machine frame and the Configuration Report. A Password routine may be required to write serial number to • Reseat P/J 407 on the MCU PWB. MCU. A B Status Indicator RAPs November 9. ber on the label on machine frame match. go to Call Flow. go to theTBD . Check dC122 for Communications faults (Chain 303). go to the TBD . If the voltage is not within specification. The 322-352 taken from Northwood. Initial Actions SBC NVM PWB and the cables between the IIT PWB and the SBC Module.3 VDC between B2 (red) and B1 (black) at P/J 707 on the MCU PWB. Do not swap NVM PWBs. Perform the following steps in the order indicated: Serial number lost/missing. The RAP was Install the original PWB back into the machine. or the IIT/IPS PWB between Machines. and power on the machine. MCU NVM PWB. If failure persists. SBC PWB. same time will cause unrecoverable NVM corruption. go to the 303-316 . • Reseat each board and connectors on the MCU PWB. Replacing them all at the correct one [RAP 362-310]]. Install software per GP 9. • Reseat each board and connectors on the MCU PWB. SBC. as directed in this procedure. Power off the machine and disconnect the power cord. MCU NVM PWB. • Check for + 3. wait 12 minutes before powering off / powering on the machine. 2012 ECAT Issue 322-352-00 2-178 WorkCentre 7220/7225 Service Documentation . Y N Y N Perform each activity until the fault is cleared. do not exist on the Northwood MCU PWB so there is no way to trace back and find out what Y N the equivalent P/Js are for Javelin. MCU NVM PWB. go to the specific RAP for that fault code. The serial numbers The red light on the MCU PWB is flashing.3 VDC between B2 (red) and B1 (black) at P/J 407 on the MCU PWB. and the serial num. properly The original boards are still available. Information Screen) or the Configuration Sheet (if the UI is unavailable). If the Do not remove the batteries from any PWBs while making voltage checks in this RAP. and IIT/IPS PWB available before trouble shoot- indicated: ing problem. Y N If other fault codes are present. Check the serial numbers on the UI (select Machine Status. CAUTION • Reseat the wire harness between the IIT PWB and SBC PWB. Exit and Reboot at Service exit and exit diag- nostics.this RAP doesn’t exist in database-find PWB) replace them one PWB at a time. • Reseat P/J 407 on the MCU PWB.3 VDC between B2 (red) and B1 (black) at P/J 707 on the MCU PWB. Machine • Check for + 3. Enter diagnostics and select Clear Counters. machine • Reseat the wire harness between the IIT PWB and SBC PWB.this RAP doesn’t exist in Make sure PWBs and PJ connectors among IOT Drive.2 ). SBC PWB. Contact the field engineer (RSE)/ • Replace the Hard Drive ([PL 35.

IOT and SBC • Enter Diagnostics and refresh the screen at dC120 . If the fault code still remains. ECAT Issue November 9. Serial Update Required • Replace the IIT/IPS PWB (PL 1. 322-352-01 . Go to the particular fault code RAP. repeat the 322-352 Rap one time.1). Procedure Y N Contact service support to perform a dC132 . If. Other fault codes are present.1). and dC122 . FE(RSE) or NTS for assistance. contact the CTS.B • Replace the MCU NVM PWB (PL 18. FE(RSE) or NTS for assistance. Replace the MCU NVM PWB (PL 18. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-179 322-352-00. Install software per GP 9. and power on the 322-352-01 Serial Update Required machine. NOTE: Password routine will be required to write serial number to the SOK 1. and power on the machine. If the fault code remains.6). Install software per GP 9. contact the CTS. and power on the machine. after completing any remaining fault code RAPs. the 322-352 fault code is still present. Install software per GP 9. Go to Call Flow.

322-370 2-180 WorkCentre 7220/7225 Service Documentation . and if so what? Where Three way sync of ServicePlan could not be resolved would the CSE find the “network connections” to the XSA? Service Plan lost/missing. NOTE to Reviewer: There is no real fault isolation here . This is a new XSA communication lost RAP and is not listed in the Northwood database.TBD .031 is listed below. 2012 ECAT Issue 322-360. Switch machine power off then on. Check network connections to XSA server and have Sys- tem Administrator check configuration for XSA refer to System Administrator Guide. Status Indicator RAPs November 9.does it stand for Xerox Secure Server or something else. Contact service support.it would help if the term XSA were defined .322-360 Service Plan Lost or Missing . Procedure Switch machine power off then on.see Note to 322-370 Unable to Communicate With XSA Database . A Password routine may be required to write Service Plan to Procedure machine. Restore hardware that was replaced. Recover using SIM (PagePack only) A Password routine may be required on some machines. All of the information in FS 9.TBD reviewer see note to reviewer Note to Reviewer: Please verify that the process listed will resolve this problem.

3.2]) 2. If fault recurs frequently. Return to Service Call Procedures. Reload SW using GP 9. Y N Return to Service Call Procedures.TBD see Reviewer Notes Reviewer Notes Note to Reviewer: Please verify that listed procedure will resolve this problem. NOTE: Record the fault in the Service Log. The fault code reappears.2]) 4.2) 3. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Switch the power off then on. Initial Actions Check the Service Log for the frequency of occurance of this fault.TBD see 322-372 Fax Application Un-Registration Error . Replace the Hard Drive ([PL 35.5) 1. Perform the following in order: 1. Replace the SBC PWB (PL 35.2) ECAT Issue November 9.322-371 Fax Application Registration Error . Replace the Hard Drive ([PL 35. NOTE: Record the fault in the Service Log. Replace the Fax PWB (PL 18. Replace the SBC PWB (PL 35.5) 4. perform the actions listed in the Y branch of this RAP. Replace the Fax PWB (PL 18. Perform the following in order: 2. Set by Fax Service when it gets no response from Service Registry when trying to Un-Register Initial Actions Check the Service Log for the frequency of occurance of this fault. Reload SW using GP 9. perform the actions listed in the Y branch of this RAP. The fault code reappears. Fax Service can not un-register. Procedure Y N Switch the power off then on. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-181 322-371 . 322-372 . Note to Reviewer: Please verify that listed procedure will resolve this problem. Set by Fax Service when it gets no response from Service Registry when trying to Register. If fault recurs frequently.

The fault code reappears. Switch the power off then on.2) 4. The fault code reappears. Replace the SBC PWB (PL 35. 2012 ECAT Issue 322-407.5) 3. Replace the Hard Drive ([PL 35. Replace the Fax PWB (PL 18. Check the Service Log for the frequency of occurance of this fault. If fault recurs frequently.2) Status Indicator RAPs November 9. Which RAP works better for fault isolation and resolution? 421. See also 322. Y N Y N Return to Service Call Procedures.5) 2.2]) 3. See also 322- 419. Replace the SBC PWB (PL 35.TBD see Reviewer Notes Notes Note to Reviewer: Please verify that listed procedure will resolve this problem. Replace the Fax PWB (PL 18. NOTE: Record the fault in the Service Log. 2. 1. Replace the Hard Drive ([PL 35. Reload SW using GP 9. Return to Service Call Procedures. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on. perform the actions listed in the Y branch of this RAP. Which RAP works better for fault isolation and resolution? SM Failed To Install Embedded Fax SM Failed To Removal Embedded Fax Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. listed in the Y branch of this RAP. 322-417 2-182 WorkCentre 7220/7225 Service Documentation . Perform the following in order: Perform the following in order: 1. Reload SW using GP 9. perform the actions NOTE: Record the fault in the Service Log. Note to Reviewer: Please verify that listed procedure will resolve this problem.322-407 Embedded Fax Install Fault .2]) 4.TBD see Reviewer 322-417 Embedded Fax Removal Fault . If fault recurs frequently.

322-421 .2) c. 6. Select Service Settings > Fax Setup 7. Print a Configuration Report. Check report. If not. See also 322- 407. If enabled. d. 3. a. under Services to see if Embedded Fax is disabled. Present (machine recognizes Fax Card). a. switch off machine power and reseat the Fax Card (PL 35.. Switch on machine power and check the Configuration Report under Services to see if 5. Embedded Fax should now be disabled. 8. If problem still exists perform the following in order: b. Replace the SBC PWB (PL 35. then check new Configuration Report to ensure Embedded Fax 6.TBD see Reviewer Notes Notes Note to Reviewer: Please verify that listed procedure will resolve this problem. Note to Reviewer: Please verify that listed procedure will resolve this problem. If still enabled contact Service Support for assistance. If still enabled contact Service Support for assistance. Switch machine power off then on. Enter Tools mode GP 2 (Admin). d. enter Tools mode GP 2 (Admin). Replace Fax Card (PL 18. Procedure Procedure 1. Replace the SBC PWB (PL 35. Select Disabled. If the Fax Cardcdoes not show as Present on 3. Ensure that Fax Card is listed as 2.2) 10. See also 322. 5. Select Enabled. Replace the Hard Drive ([PL 35. If still enabled switch off machine power and remove Fax Card from machine if it is still present. Reload SW using GP 9 9. continue with this RAP. 4. return to Service Call Procedures. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-183 322-419. Switch machine power off then on. Configuration Report. the machine recognizes the Fax Card is installed and enabled.5). 4. Switch machine power off and then on. Replace the Hard Drive ([PL 35. Switch power off and on. Check Configuration Report. under Machine Hardware.TBD see Reviewer 322-421 Disable Embedded Fax Fault . Which RAP works better for fault isolation and resolution? 417. 2.5). ECAT Issue November 9. Switch machine power off and then on. Check Configuration Report. If disabled.2). Which RAP works better for fault isoation and resolution? SM Failed To Enable Embedded Fax SM Failed To Disable Embedded Fax. Select Service Settings > Fax Setup. Reload SW using GP 9 c. If problem still exists perform the following in order: is disabled. If not.2]) 7. 1. return to Ser- vice Call Procedures.2]) b.322-419 Enable Embedded Fax Fault . Replace Fax Card (PL 18.

2012 ECAT Issue 322-701-04. 322-720 2-184 WorkCentre 7220/7225 Service Documentation . The fault code reappears.5) 3. Perform the following in order: Perform the following in order: 1.2]) 2. Reload SW using GP 9. Initial Actions Initial Actions Check the Service Log for the frequency of occurance of this fault. Replace the Fax PWB (PL 18. NOTE: Record the fault in the Service Log. perform the actions NOTE: Record the fault in the Service Log.2]) 4. 1. Replace the SBC PWB (PL 35.2) 3. listed in the Y branch of this RAP. Replace the Hard Drive ([PL 35. 2. Check the Service Log for the frequency of occurance of this fault. Module completion message received after IOT returned to standby Service registry bad data/corrupted. Check dC122 Fault History for the frequency of occurance of this fault Check dC122 Fault History for the frequency of occurance of this fault Procedure Procedure Switch the power off then on.2) Status Indicator RAPs November 9. perform the actions listed in the Y branch of this RAP. Reload SW using GP 9. The fault code reappears. If fault recurs frequently. Replace the Hard Drive ([PL 35. Y N Y N Return to Service Call Procedures. If fault recurs frequently.322-701-04 Module Completion Fault 322-720 Service Registry Bad Data / Corrupted. Return to Service Call Procedures. Switch the power off then on. Replace the SBC PWB (PL 35.

High Capacity Disc Finisher. OCT. 322-750-04 . Check dC122 Fault History for the frequency of occurance of this fault Output Device Configuration Mismatch Procedure This fault occurs after the 2nd user confirmation of a configuration mismatch if the System has detected that Output Device (Disc Finisher.2]) 3. Replace the SBC PWB (PL 35. 2. Replace the SBC PWB (PL 35. Perform the following in order: 1. Replace the Hard Drive ([PL 35. one or more Switch the power off then on. Mailboxes or no output device configured) has changed during the Power On Sequence. If fault recurs frequently. Check the Service Log for the frequency of occurance of this fault. Reload SW using GP 9. perform the actions listed in the Y branch of this RAP. The fault code reappears. Reload SW using GP 9. The fault code reappears. see reviewer Notes Note to Reviewer: Please verify that listed procedure will resolve this problem. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-185 322-721 . ate.TBD - Triple A gets no response from SRS. perform the actions Check output device connections.2) ECAT Issue November 9. If fault recurs frequently. listed in the Y branch of this RAP.2) Procedure Switch the power off then on. Replace the Hard Drive ([PL 35. Also verify thst Initial Actions the output devices listed are appropriate for Javelin. Check dC122 Fault History for the frequency of occurance of this fault 2. Perform the following in order: 1. Initial Actions NOTE: Record the fault in the Service Log.2]) 3. NOTE: Record the fault in the Service Log. Y N Return to Service Call Procedures. Y N Return to Service Call Procedures. and list any others which may be appropri- Check the Service Log for the frequency of occurance of this fault.322-721 Triple A Gets No Response From SRS 322-750-04 Output Device Configuration Mismatch .

Replace the Hard Drive ([PL 35. 1.2) Status Indicator RAPs November 9. If fault recurs frequently.2) Perform the following in order: 1. Reload SW using GP 9. 322-751-04 2-186 WorkCentre 7220/7225 Service Documentation . and list any others which may be appropri- ate.Tray 1 Paper Size Sensing the output devices listed are appropriate for Javelin. Replace the SBC PWB (PL 35.2]) NOTE: Record the fault in the Service Log. 2012 ECAT Issue 322-750-17.Tray 2 Paper Size Sensing Accessory Card Configuration Mismatch\ BSD-ON:BSD 7-3 .Tray Module Communication Note to Reviewer: Please verify that listed procedure will resolve this problem.322-750-17 Accessory Card Configuration Mismatch .5 . Replace the Tray Module PWB (PL 10. 3. Switch the power off then on.Tray 4 Paper Size Sensing Mismatch has changed during the Power On Sequence BSD-ON:BSD 7.Tray 5 (MSI) Paper Size Sensing Initial Actions Check output device connections. and between the MCU PWB and the tray module paper size sensors as shown on the BSDs.MCU .4 .Tray 3 Paper Size Sensing When the System detects that the Accessory Card Configuration (Present vs. Y N Check dC122 Fault History for the frequency of occurance of this fault Return to Service Call Procedures.7) 4. The fault code reappears. Replace the MCU PWB (PL 18.1 . Y N Perform the following in order: Return to Service Call Procedures. Replace the Hard Drive ([PL 35.TBD 322-751-04 Paper Tray Configuration Mismatch . This fault occurs after the 2nd user confirmation of a configuration mismatch if the System has detected that the Paper Tray Configuration has changed during the Power On Sequence. Replace the SBC PWB (PL 35. 3.see reviewer Notes BSD-ON:BSD 3. Reload SW using GP 9. Also verify thst BSD-ON:BSD 7. 2. perform the actions Procedure listed in the Y branch of this RAP.2]) 6. NOTE: Record the fault in the Service Log. Check the connectors between the SBC PWB and the MCU PWB. BSD-ON:BSD 7. Switch the power off then on. Check dC122 Fault History for the frequency of occurance of this fault Initial Actions Procedure Check the Service Log for the frequency of occurance of this fault. Paper Tray Configuration Mismatch Check the Service Log for the frequency of occurance of this fault.1) 5.2 . If fault recurs frequently. The fault code reappears.2 . perform the actions listed in the Y branch of this RAP. Not Present) BSD-ON:BSD 7. 2.

Reload SW using GP 9. 2.2) 1. RDT Configuration Mismatch Check dC122 Fault History for the frequency of occurance of this fault Initial Actions Procedure Check output device connections. NOTE: Record the fault in the Service Log. Replace the SBC PWB (PL 35. 4.2]) 3. Replace the Control Panel Assembly (PL 1. If fault recurs frequently.7) listed in the Y branch of this RAP. Reload SW using GP 9. It is not clear When the System detects the UI Configuration has changed during the Power On Sequence what the acronym RDT represents and why the “output device connections have to do with the “RDT”.see BSD-ON:BSD 3. 2. The fault code reappears.2) ECAT Issue November 9. Check the Service Log for the frequency of occurance of this fault. Check the connectors between the SBC PWB and the Control Panel Assembly as shown Y N on the BSD. perform the actions 3. perform the actions listed in the Y branch of this RAP. Procedure Perform the following in order: Switch the power off then on. Return to Service Call Procedures. If fault recurs frequently.TBD . The fault code reappears. Y N Check the Service Log for the frequency of occurance of this fault. The only definitions for RDT found were Remote Data Transfer and Remote Diagnos- Initial Actions tics Transfer neither of which seems applicable. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-187 322-754-17. Replace the Hard Drive ([PL 35. Switch the power off then on.4 . 1. Return to Service Call Procedures.UI Communication reviewer notes Note to Reviewer: Please verify that listed procedure will resolve this problem. 322-755-17 .2]) Perform the following in order: 5.322-754-17 UI Configuration Change Fault 322-755-17 RDT Configuration Mismatch . Check dC122 Fault History for the frequency of occurance of this fault NOTE: Record the fault in the Service Log. Replace the Hard Drive ([PL 35.SBC . Replace the SBC PWB (PL 35.

Status Indicator RAPs November 9. 2012 ECAT Issue 322-754-17. 322-755-17 2-188 WorkCentre 7220/7225 Service Documentation .

If the problem continues. MCU all PWBs and components connected to them (RAM. closing a cover. or a chain/link listing on a BSD. SBC. • Check the Yellow ATC Sensor for blockage or contaminants. Procedure Procedure • Replace the Toner Cartridge.9. loading paper. or a chain/link listing on a BSD.2]) • Replace MCU PWB (PL 18.Toner Cartridge Life Control (Y. The Yellow Toner Cartridge is empty. tus conditions that cannot be cleared by performing the indicated process (e. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e. SBC. etc).. etc). replacing a CRU. played or logged in Fault Code History. 024-924 . • Disconnect then reconnect the connectors to the IIT. M) NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis. perform the following: • Ensure that the customer is programming a job within the parameters of the machine uti.2) (If changing the PWBs does not fix the problem. • Check the sw version of the controller sw . • Ensure that the customer is programming a job within the parameters of the machine uti- lizing the UI.1) • Replace the Hard Drive ([PL 35. EEPROM) components connected to them (RAM. Firmware module.9 . reinstall the original SBC & MCU) original SBC & MCU) • Check the circuits using BSD 9. • Check the Magenta ATC Sensor for blockage or contaminants. NOTE: Continuous running of high density prints can temporarily deplete the toner supply.g. UI I/F. • Check the drive system from the Developer Drive Motor to the Yellow Developer Housing • Check the drive system from the Developer Drive Motor to the Magenta Developer Hous- for damage. lizing the UI.g. before the Toner Cartridge is actually depleted. MCU all PWBs and • Disconnect then reconnect the connectors to the IIT. Initial Actions Initial Actions • Ensure that there is toner and the toner is evenly distributed in the Yellow cartridge. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-189 024-923.. • Ensure that there is toner and the toner is evenly distributed in the Magenta cartridge.9 . perform the following: • Replace the Toner Cartridge. NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History. NOTE: Continuous running of high density prints can temporarily deplete the toner supply. This fault requires service only if the message appears The Magenta Toner Cartridge is empty.update if required using GP 9.9.update if required using GP 9.1) • Replace MCU PWB (PL 18. EEPROM) • Check the sw version of the controller sw . loading paper.2) (If changing the PWBs does not fix the problem. replacing a CRU.024-923 Y Toner Empty RAP 024-924 M Toner Empty RAP BSD-ON:BSD 9. ECAT Issue November 9. • Check the circuits using BSD 9. Use this RAP to troubleshoot persistent machine sta. Firmware module. ing for damage. reinstall the • Replace SBC PWB (PL 35. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. Faults RAP located in the Other Faults section. Entry to this RAP is usually via the Machine Status closing a cover.Toner Cartridge Life Control (Y. UI I/F. • Replace the Hard Drive ([PL 35. M) BSD-ON:BSD 9.2]) • Replace SBC PWB (PL 35. This fault requires service only if the message appears before the Toner Cartridge is actually depleted. If the problem continues.

perform the following: • Ensure that the customer is programming a job within the parameters of the machine uti- lizing the UI.024-925 C Toner Empty RAP BSD-ON:BSD 9. This fault requires service only if the message appears before the Toner Cartridge is actually depleted.update if required using GP 9. reinstall the original SBC & MCU) • Check the circuits using BSD 9.2]) • Replace SBC PWB (PL 35. or a chain/link listing on a BSD.10 . UI I/F.g.10. Status Indicator RAPs November 9. Entry to this RAP is usually via the Machine Status Faults RAP located in the Other Faults section. If the problem continues.Toner Cartridge Life ControL (C. K) NOTE: The chain/link fault code for this RAP is an internal machine code and is never dis- played or logged in Fault Code History. The Cyan Toner Cartridge is empty. Firmware module.1) • Replace the Hard Drive ([PL 35. Procedure • Replace the Toner Cartridge. 2012 ECAT Issue 024-925 2-190 WorkCentre 7220/7225 Service Documentation . • Check the drive system from the Developer Drive Motor to the Developer Housing (C) for damage. EEPROM) • Check the sw version of the controller sw . SBC. Initial Actions • Ensure that there is toner and the toner is evenly distributed in the cartridge (C). MCU all PWBs and components connected to them (RAM. etc). replacing a CRU. loading paper. • Check the Cyan ATC Sensor for blockage or contaminants. • Disconnect then reconnect the connectors to the IIT. • Replace MCU PWB (PL 18. Use this RAP to troubleshoot persistent machine sta- tus conditions that cannot be cleared by performing the indicated process (e..2) (If changing the PWBs does not fix the problem. NOTE: Continuous running of high density prints can temporarily deplete the toner supply. closing a cover.

MCU Communication BSD-ON:BSD 1. 341-324 .9 . Chip fuses on the MCU PWB seldom fail because of an internal MCU problem.341-310 IM Logic Fail 341-324 MCU PWB F1 Open BSD-ON:BSD 3. Install the correct version of the IOT firmware.K) for revolution failure: dC330 [093-003/093-004] (PL 5.1) 3.1). switch.M) for revolution failure: dC330 [093-001/093-002] (PL 5. ECAT Issue November 9.1) 2.SBC . Check the Toner Dispense Motor (Y. The cause is 3. Toner Dispense Motor (Y. turn OFF the power switch first and then the main power switch.Toner Dispense Control NOTE: When turning the power OFF.1) circuits for overcurrent and overvoltage. Initialize the IOT NVM dC301. Turn the power OFF and ON.M. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB.Power Interlock Switching (2 of 2) The IM (Image Management) software control error was detected.1). Turn the power OFF and replace the MCU PWB (PL 18. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-191 341-310. and then replace the faulty parts or repair the circuits. You MUST determine the source of the short before replacing the MCU PWB. almost always a short circuit in the wiring or components fed by the fuse.K) +24VDC Wirenet (2 of 2) (PL 5.C.11 . If the problem persists. CAUTION 2. Procedure When turning the power OFF. 1. Toner Dispense Motor (C.1 . Procedure 1. replace the MCU PWB (PL 18. turn OFF the power switch first and then the main power Fuse 1 on the MCU PWB has blown. BSD-ON:BSD 9. 4.

You MUST determine the source of the short before replacing the MCU PWB.9 . Fuse 3 on the MCU PWB has blown.1). Turn the power OFF and replace the MCU PWB (PL 18. turn OFF the power switch first and then the main power switch. Procedure Procedure 1. CAUTION CAUTION Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB.7 .7 .DC Power Distribution (Options) BSD-ON:BSD 10. When turning the power OFF.Power Interlock Switching (2 of 2) BSD-ON:BSD 1.7) circuit +24VDC Wirenet (2 of 2) for overcurrent 1.3) and overvoltage. Turn the power OFF and replace the MCU PWB (PL 18.341-325 MCU PWB F2 Open 341-326 MCU PWB F3 Open BSD-ON:BSD 1. Check the Exit 2 Motor (PL 17. Check the Tray Module PWB (PL 10. and then replace 2. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB.3) circuit for overcurrent and overvoltage. You MUST determine almost always a short circuit in the wiring or components fed by the fuse. turn OFF the power switch first and then the main power switch. The cause is almost always a short circuit in the wiring or components fed by the fuse. the source of the short before replacing the MCU PWB. Status Indicator RAPs November 9. Exit 2 Motor for revolution failure: dC330 [077-015] (PL 17. 2012 ECAT Issue 341-325.Power Interlock Switching (2 of 2) BSD-ON:BSD 1. and then replace the faulty parts or repair the circuits.9 .Fused Paper Exit 2 Fuse 2 on the MCU PWB has blown. When turning the power OFF. the faulty parts or repair the circuits. The cause is Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. 3.1). 2. 341-326 2-192 WorkCentre 7220/7225 Service Documentation .

turn OFF the power switch first and then the main power switch. The cause is almost always a short circuit in the wiring or components fed by the fuse. Check the ROS Assembly (PL 2.19 .3 VDC and BSD 1. BSD-ON:.9 .ROS Laser Control (2 of 2) BSD-ON:BSD 1. Go to +3.6 .Transfer Belt Cleaning almost always a short circuit in the wiring or components fed by the fuse.1). BSD-ON:. and then replace the faulty parts or repair the circuits.9 . for INTLK +24 VDC. CAUTION 2. Check the following parts circuits +24VDC Wirenet (2 of 2) for overcurrent and overvolt- age.Charging & Exposure When turning the power OFF.9 . short circuit. Turn the power OFF and replace the MCU PWB (PL 18. Chip fuses on the MCU PWB seldom fail because of an internal MCU problem.1). turn OFF the power switch first and then the main power switch.3 . You MUST determine the source of the short before replacing the MCU PWB.341-327 MCU PWB F4 Open 341-328 MCU PWB F5 Open BSD-ON:BSD 1. Procedure 1. BSD 9. Go to 342-313 LV Rear Intake Fan Fail RAP • HVPS (PL 18.Development (YMC) 1 of 2 NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. Procedure NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-193 341-327. • LV Rear Intake Fan (PL 4.LVPS Control Fuse 4 on the MCU PWB has blown. BSD-ON:BSD 9.9 . ECAT Issue November 9.1).Power Interlock Switching (2 of 2) When turning the power OFF. 1. Fuse 5 on the MCU PWB has blown. Turn the power OFF and replace the MCU PWB (PL 18. You MUST determine the source of the short before replacing the MCU PWB. BSD 9. 2. 341-328 . The cause is BSD-ON:BSD 9. and then replace the faulty parts or repair the circuits. Check the connection between the HVPS P/J520-6 and the MCU PWB P/J410-A7 for open circuit.1) circuit for overcurrent and over- voltage. and poor contact.Power Interlock Switching (2 of 2) BSD-ON:BSD 6.1).Power Interlock Switching (2 of 2) BSD-ON:BSD 1.5 .Image Transfer to Pape CAUTION Chip fuses on the MCU PWB seldom fail because of an internal MCU problem.3VDC Wirenet for +3.16 .

The cause is Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. • Exit 1 OCT Motor (PL 17.1).Registration BSD-ON:BSD 10. dC330 [077-003] (Duplex Clutch). Fuse 7 on the MCU PWB has blown. Check the following parts circuits +24VDC Wirenet (2 of 2) for overcurrent and overvolt- age. When turning the power OFF.Fused Paper Exit 2 Fuse 6 on the MCU PWB has blown.7 . The cause is almost always a short circuit in the wiring or components fed by the fuse. MSI Feed Solenoid for failure: dC330 [075-001] (PL • Exit Gate Solenoid (PL 17. You MUST determine almost always a short circuit in the wiring or components fed by the fuse. Exit Gate Solenoid for failure: dC330 [077-004] (PL 13. Go to the 342-330 Fuser Exhaust Fan Fail RAP.5). CAUTION CAUTION Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. turn OFF the power switch first and then the main power switch.Tray 1.Duplex Transportation BSD-ON:BSD 10.4).Power Interlock Switching (2 of 2) BSD-ON:BSD 1.1). turn OFF the power switch first and then the main power switch. Turn the power OFF and replace the MCU PWB (PL 18.Fusing BSD-ON:BSD 10.1).9 .2). 2. Status Indicator RAPs November 9. MSI Paper Transportation BSD-ON:BSD 8. Check the following parts circuits +24VDC Wirenet (2 of 2) for overcurrent and overvolt. dC330 [077-002] (Registration Clutch 2. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. and then replace the faulty parts or repair the circuits.2). 341-330 2-194 WorkCentre 7220/7225 Service Documentation .2) 17. 2.5 . and then replace the faulty parts or repair the circuits. 1.1 . • MSI Feed Solenoid (PL 13. 2012 ECAT Issue 341-329. Go to the 347-211 Exit 1 OCT Home Fail RAP • Fuser Exhaust Fan (PL 4.8 .4 .1).9 . age. When turning the power OFF.Fused Paper Exit 1 OCT Control BSD-ON:BSD 10.4) • Duplex Clutch (PL 14. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB.341-329 MCU PWB F6 Open 341-330 MCU PWB F7 Open BSD-ON:BSD 1. Turn the power OFF and replace the MCU PWB (PL 18.Power Interlock Switching (2 of 2 ) BSD-ON:BSD 8. the source of the short before replacing the MCU PWB.6 . • Registration Clutch (PL 15. Procedure Procedure 1. You MUST determine the source of the short before replacing the MCU PWB.

Drum Clutch for failure: dC330 [042-011] (PL 3. almost always a short circuit in the wiring or components fed by the fuse. MOB ADC Shutter Solenoid for failure: 3. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-195 341-331. • MOB ADC Shutter Solenoid (PL 18. 2.1). Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. CAUTION NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. CAUTION Procedure Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. dC330 [092-004] (Close) (PL 18.2). and then replace the faulty parts or repair the circuits. turn OFF the power switch first and then the main power switch.ADC & Environment Sensing Fuse 9 on the MCU PWB has blown.9 . Turn the power OFF and replace the MCU PWB (PL 18. You MUST determine the source of the short before replacing the MCU PWB. NOTE: For more information on the connection to the Finisher.Tray 1.13 . • Drum Clutch (PL 3. 2. almost always a short circuit in the wiring or components fed by the fuse. Turn the power OFF and replace the MCU PWB (PL 18.3). Fuse 8 on the MCU PWB has blown. 2. dC330 [042-010] (Developer K Clutch).DC Power Generation (2 of 2) BSD-ON:BSD 8.DC Power Distribution (Options) BSD-ON:BSD 9. Check the Finisher circuit +24VDC Wirenet (1 of 2) for overcurrent and overvoltage.3). dC330 [092-003] (Open).7 .1 .Power Interlock Switching (2 of 2) BSD-ON:BSD 1.Color Registration Control BSD-ON:BSD 1.5 . Go to RAP 347-310 Finisher Communication Fault. 341-332 . • Developer K Clutch (PL 3. ECAT Issue November 9.341-331 MCU PWB F8 Open 341-332 MCU PWB F9 Open BSD-ON:BSD 1.Power Interlock Switching (2 of 2) BSD-ON:BSD 9. and then replace the faulty parts or repair the circuits.9 .2). plementary Service Manual. Procedure 1.12 . BSD-ON:BSD 9. Check the following parts circuits +24VDC Wirenet (2 of 2) for overcurrent and overvolt.1).3). You MUST determine the source of the short before replacing the MCU PWB. refer to the Finisher Sup- age. MSI Paper Transportation BSD-ON:BSD 1. When turning the power OFF. dC330 [077-001] (Takeaway Clutch). turn OFF the power switch first and then the main power switch. The cause is 1. • Takeaway Clutch (PL 15.13 .Color Registration Control NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. The cause is When turning the power OFF.1).

Turn the power OFF and replace the MCU PWB (PL 18. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. You MUST determine the source of the short before replacing the MCU PWB. then replace the faulty parts or repair the circuits.6 . 2012 ECAT Issue 341-334.341-334 MCU PWB F11 Open 341-335 MCU PWB F12 Open BSD-ON:BSD 1. Status Indicator RAPs November 9.Tray 1 Paper Stacking BSD-ON:BSD 7.6) circuit for overcurrent and overvoltage. turn OFF the power switch first and then the main power switch. Check the Tray 1 Feed/Lift Motor (PL 9. and 1. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB.9 . dC330 [072-001] (Tray 2 Feed/Lift ure: dC330 [071-001] (PL 9.Power Interlock Switching (2 of 2) BSD-ON:BSD 7. 2.6) Motor). When turning the power OFF.1). Fuse 12 on the MCU PWB has blown.6) circuit for overcurrent and overvoltage. The cause is almost always a short circuit in the wiring or components fed by the fuse. Tray 1 Feed/Lift Motor for revolution fail. You MUST determine almost always a short circuit in the wiring or components fed by the fuse. When turning the power OFF. and then replace the faulty parts or repair the circuits.1).Tray 2 Paper Stacking Fuse 11 on the MCU PWB has blown. Turn the power OFF and replace the MCU PWB (PL 18. 341-335 2-196 WorkCentre 7220/7225 Service Documentation . the source of the short before replacing the MCU PWB. The cause is Chip fuses on the MCU PWB seldom fail because of an internal MCU problem.9 .7 . 2. Procedure Procedure 1.Power Interlock Switching (2 of 2) BSD-ON:BSD 1. Check the Tray 2 Feed/Lift Motor (PL 9. CAUTION CAUTION Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. turn OFF the power switch first and then the main power switch.

NVM (EEPROM) access error (The read values are different from those that were written. Procedure 2. turn OFF the power switch first and then the main power switch. 3.1). replace the MCU PWB (PL 2. If the problem persists. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-197 341-340.SBC . NOTE: When turning the power OFF. and the MCU PWB. Install the correct version of the IOT firmware. replace the MCU PWB (PL 18. 3. turn OFF the power switch first and then the main power switch. Turn the power OFF and ON.1 . Initialize the IOT NVM using dC301. 1.341-340 MCU NVM (EEPROM) Data Fail 341-341 MCU NVM (EEPROM) Access Fail BSD-ON:BSD 3. 341-341 . ECAT Issue November 9. NOTE: When turning the power OFF. If no problems are found.1 . Procedure 1.1).MCU Communication BSD-ON:BSD 3.SBC . Turn the power OFF and ON. or there is I2C communication error). Turn the power OFF and check whether there is poor connection between the EEPROM 18.MCU Communication The specific values of the NVM (EEPROM) data are not in their specified addresses.

2012 ECAT Issue 341-342 . Turn the power OFF and ON. Turn the power OFF and check whether there is poor connection between the EEPROM almost always a short circuit in the wiring or components fed by the fuse. turn OFF the power switch first and then the main power switch. The Serial I/O control clock is not input from the MCU PWB FPGA (Field-Programmable Gate Array) to the CPLD (Complex Programmable Logic Device).MCU Communication NVM (EEPROM) buffer fail (The write buffer has overflowed). The cause is 2. Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. turn OFF the power switch first and then the main power switch.MCU Communication BSD-ON:BSD 3.1 .1). 2. Procedure CAUTION 1. If no problems are found.1 . If no problems are found. 3. Turn the power OFF and ON. Procedure 1. the source of the short before replacing the MCU PWB. 3.341-342 MCU NVM (EEPROM) Buffer Fail 341-347 Serial I/O Fail BSD-ON:BSD 3. Status Indicator RAPs November 9.1).SBC . NOTE: When turning the power OFF. replace the MCU PWB (PL 18.SBC . replace the MCU PWB (PL 18. 341-347 2-198 WorkCentre 7220/7225 Service Documentation . NOTE: When turning the power OFF. You MUST determine and the MCU PWB. Turn the power OFF and check whether there is any foreign substances or improper sol- dering at the FPGA (Field-Programmable Gate Array) and CPLD (Complex Programma- ble Logic Device) pins on the MCU PWB.

C. Has 041-328 MCU PWB F5 Open occurred? Turn the power OFF and remove the Front Cover. • LV Rear Intake Fan (PL 4.1). and If no problems are found. switch. replace the following parts in sequence: poor contact. replace the following parts in sequence: Go to the +5VDC Power RAP.M. short circuit.C. as well as between the MCU PWB P/J409 and the Drum/ Press the Stop button and turn the power OFF. Turn ON dC330 [042-001] (Drum/IBT Drive Motor). • Drum/IBT Drive Motor (PL 3. • MCU PWB (PL 18.M. short circuit. replace the MCU PWB (PL 18. Is the volt- between the MCU PWB P/J412-4 (+) and the GND (-) +24VDC? age between the MCU PWB P/J409-4 (+) and the GND (-) +24VDC? Y N Y N Turn the power OFF and replace the MCU PWB (PL 18. and poor contact. Turn the power OFF and check the connection between the LV Rear Intake Fan P/ Is the voltage between the MCU PWB P/J404-8 (+) and the GND (-) +5VDC? J216 and the MCU PWB P/J412 for open circuit.C.342-313 LV Rear Intake Fan Fail 342-323 Drum Motor Fail BSD-ON:BSD 1.1 . When the Diag is turned ON. and the Front Cover. Drum/IBT Drive Motor revolution failure was detected.1) Turn the power OFF and check whether the F5 on the MCU PWB has melted down Press the Stop button and turn the power OFF. Turn the power ON. short circuit. Procedure Procedure Check dC122. Y N If no problems are found. check the IBT for loading due to blockage in the IBT Waste Toner Collection Auger Press the Stop button and turn the power OFF. Check the connection between the Drum/IBT Drive Motor P/J202-8 and the MCU PWB P/J404-1 for open circuit.Drum/IBT Drive Control An abnormality was detected in the LV Rear Intake Fan.K) and Y N the IBT Unit and cheat the Front Cover Interlock Switch. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-199 342-313. Does the Drum/IBT Drive Motor rotate? Y N Check the Drum Cartridge Y. is the voltage Turn the power OFF and remove the Rear Lower Cover. 342-323 . Turn ON dC330 [042-001] (Drum/IBT Drive Rear Intake Fan be heard? Motor). NOTE: When turning the power OFF. and poor contact.M. Check the connection between the LV IBT Drive Motor P/J201 for open circuits. Turn the power ON and enter the Diag mode. replace the MCU PWB (PL 18.LVPS Control BSD-ON:BSD 9.3 . turn OFF the power switch first and then the main power switch.1) • MCU PWB (PL 18.1) If no problems are found. ECAT Issue November 9. Remove the Drum Cartridge Y. Install the Drum Cartridge Y. Also. If no problems are found.K) and the IBT Drive for loading. the IBT Unit.1). Turn ON dC330 [042-015] (LV Rear Intake Fan). Does the Drum/IBT Drive Motor rotate? Y N Y N Remove the Rear Lower Cover. Can the operation noise of the LV Turn the power ON and enter the Diag mode. turn OFF the power switch first and then the main power NOTE: When turning the power OFF.1). short circuits. Go to the +24VDC Power RAP.K). Rear Intake Fan P/J216-2 and the MCU PWB P/J412-5 for open circuit. and poor contacts.1) Turn the power OFF and check the connections between the MCU PWB P/J404 and the Drum/IBT Drive Motor P/J202.

Registration Y N Check the MSI Takeaway Roll and the Tray 1/2 Takeaway Roll for loading and the Drive BSD-ON:BSD 9. age between the MCU PWB P/J409-2 (+) and the GND (-) +24VDC? Y N Go to the +24VDC Power RAP. MSI Paper Transportation Press the Stop button. then turn ON dC330 [042-010] (Developer K Clutch) Is the Main Drive Motor heard operating? Y N Check the Developer (K) for loading and the Drive Gear for revolution failure or damage Press the Stop button.1).Main Drive Control Drum Coupling Contact/Retract part for any load and binding.14 .2 . [077-003] (Duplex Clutch) Is the Main Drive Motor heard operating? Procedure Y N Check the Duplex Roll for loading and the Drive Gear for revolution failure or damage Turn the power ON and enter the Diag mode. Turn ON dC330 [042-006] (Main Drive Motor). and poor contact. and the BSD-ON:BSD 4. Is the volt. 2. then turn ON dC330 switch.342-325 Main Motor Fail Y N Check the 1st BTR for any load.Developer Drive Control Gear for revolution failure or damage BSD-ON:BSD 9. BSD-ON:BSD 8. Turn ON dC330 [094-003] (1st BTR YMC Contact) Is the Main Drive Motor heard operating? Status Indicator RAPs November 9. Turn ON dC330 [042-006] (Main Drive Motor). turn OFF the power switch first and then the main power Press the Stop button. Check the following: • The connection between the MCU PWB P/J409 and the Main Drive Motor P/J208 as well as between the MCU PWB P/J407 and the Main Drive Motor P/J209 for open circuit.Duplex Transportation Y N Check the Registration Roll for loading and the Drive Gear for revolution failure or dam- The Main Drive Motor revolution failure was detected.1ST BTR Contact Retract Control Press the Stop button. Turn ON dC330 [042-006] (Main Drive Motor). Turn the power OFF and remove the Rear Lower Cover. short circuit. 2012 ECAT Issue 342-325 2-200 WorkCentre 7220/7225 Service Documentation . age NOTE: When turning the power OFF. then turn ON dC330 [077-001] (Takeaway Clutch) Is the Main Drive Motor heard operating? BSD-ON:BSD 8.1 .8 . and poor contact • The MSI Feed Roll for loading and the Drive Gear for revolution failure or damage • The Waste Toner Collection Path for loading and the Drive Gear for revolution failure or damage If no problems are found. Turn the power ON.1 .4 .3) • MCU PWB (PL 18.Tray 1. the Drive Gear for a revolution failure or damage. Check the connection between the Main Drive Y N Motor P/J209-8 and the MCU PWB P/J407-B1 for open circuit. If no problems are found. then turn ON dC330 [077-002] (Registration Clutch) Is the Main Drive Motor heard operating? BSD-ON:BSD 10. Is the voltage between the MCU PWB P/J407-B8 (+) and the GND (-) +5VDC? Y N Go to the +5VDC Power RAP. replace the following parts in sequence: • Main Drive Motor (PL 3.1) Press the Stop button. Turn ON dC330 [042-006] (Main Drive Motor). replace the MCU PWB (PL 18. short circuit. Turn ON dC330 [042-006] (Main Drive Motor) Is the Main Drive Motor heard operating? Press the Stop button and turn the power OFF.

A fatal error was detected in NOHAD control. Rotate PWB (PL 18. Install the correct version of the MCU software. Has 041-330 MCU PWB F7 Open occurred? 1. If no problems are found. the Fuser Exhaust Fan by hand to check for an excessive load.Fusing BSD-ON:BSD 3. short circuit. Turn the power OFF and ON. is the voltage between the MCU PWB P/J408-A1 (+) and the GND (-) +24VDC? Y N Turn the power OFF and replace the MCU PWB (PL 18. ECAT Issue November 9. and poor contact.1 . Remove the Rear Upper Cover and the Rear Lower Cover.1). If the problem persists.1).1) • MCU PWB (PL 18.MCU Communication The Fuser Exhaust Fan error was detected.SBC . Turn the power OFF and check the connection between the Fuser Exhaust Fan P/ J210 and the MCU PWB P/J408 for open circuit. replace the MCU PWB (PL 18. turn OFF the power switch first and then the main power switch. and poor contact. If no problems are found. Y N 2. Turn the power OFF and check whether the F7 on the MCU PWB has melted down. 342-337 .1) Press the Stop button and turn the power OFF.5 .342-330 Fuser Exhaust Fan Fail 342-337 NOHAD Logic Fail BSD-ON:BSD 10. Turn ON dC330 [042-014] (Fuser Exhaust Fan). switch.1). replace the MCU Turn the power OFF. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-201 342-330. NOTE: When turning the power OFF. Check the connection between the Fuser Exhaust Fan P/J210-2 and the MCU PWB P/J408-A2 for open circuit. Turn the power ON and enter the Diag mode. replace the following parts in sequence: • Fuser Exhaust Fan (PL 4. short circuit. Is the Fuser Exhaust Fan rotating? Y N When the Diag is turned ON. Procedure Procedure Turn the power ON and enter dC122.

1). turn OFF the power switch first and then the main power switch.1ST BTR Contact Retract Control BSD-ON:BSD 3.SBC . a short circuit or poor contact. Procedure 1.MCU Communication BSD-ON:BSD 4. damage. If they are not use a screwdriver to align the drum drive coupler in the socket. Initialize the IOT NVM dC301. 342-346 2-202 WorkCentre 7220/7225 Service Documentation .Main Drive Control A fatal error was detected in Drive control. • Check the wire between K Drum Sensor P/J115 and MCU PWB P/J408 for an open wire. • Check the wire between FC Drum Sensor P/J117 and MCU PWB P/J412 for an open wire. Turn the power OFF and ON. NOTE: When turning the power OFF.3) Status Indicator RAPs November 9. Remove the xerographic modules and ensure 3. NOTE: When turning the power OFF. • FC Drum Sensor: dC330 [042-101] (PL 3. a short circuit or poor contact.1 . that all the drum drive couplers are visible in the drum drive sockets. and operation failure • The Main Drive Motor for revolution failure: dC330 [042-006] (PL 3.3) • The 1st BTR Contact/Retract Gear for wear. Procedure Check the following: • The Transfer Belt Unit for mechanical loading or damage • 1st BTR Contact/Retract operation: dC330 [094-003] (Contact). If the problem persists.342-345 Drum Coupling Contact/Retract Fail 342-346 Drive Logic Fail BSD-ON:BSD 9. dC330 [094-004] (Retract) • The Drum Coupling Contact/Retract for loading and drag. 2012 ECAT Issue 342-345. Initial Actions 2. Install the correct version of the IOT firmware. replace the MCU PWB (PL 18. turn OFF the power switch first and then the main power switch. If the drum drive assembly was just replaced.14 .1) • The Drum Clutch for failure: dC330 [042-011] (PL 3. An abnormality was detected in the Drum Coupling Contact/Retract.1 .1) • K Drum Sensor: dC330 [042-102] (PL 3.

1 .1 . Turn the power OFF and check whether there is poor connection or foreign substances at 2. Turn the power OFF and check whether there is poor connection or foreign substances at the following connectors.2) • SBC PWB (PL 35. Turn the power OFF and ON. • Between the SBC PWB P/J320 and the MCU PWB P/J402 • Between the SBC PWB P/J320 and the MCU PWB P/J402 • Between the SBC PWB P/J1323 and the MCU PWB P/J403 • Between the SBC PWB P/J1323 and the MCU PWB P/J403 If no problems are found.2]) • Replace the Hard Drive ([PL 35.345-310 Image Ready NG 345-311 Controller Communication Fail BSD-ON:BSD 3.2) ECAT Issue November 9.SBC .1) • Replace the Hard Drive ([PL 35. turn OFF the power switch first and then the main power switch. 1. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-203 345-310. Procedure Procedure 1.2]) • SBC PWB (PL 35. NOTE: When turning the power OFF.update if required • MCU PWB (PL 18. Turn the power OFF and ON. 345-311 .MCU Communication A Controller image preparation failure was detected. the following connectors. switch.MCU Communication BSD-ON:BSD 3. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. 2. replace the following parts in sequence: If no problems are found.SBC . Communication error between SBC PWB and MCU PWB was detected. replace the following parts in sequence: • Check the sw version of the controller sw .1) • MCU PWB (PL 18.update if required • Check the sw version of the controller sw .

NOTE: When turning the power OFF. Initialize the IOT NVM using dC301. Turn the power OFF and ON.SBC .1). replace the MCU PWB (PL 18. 2012 ECAT Issue 345-313.345-313 ENG_LOGIC_FAIL 345-321 MK_Panel_NG BSD-ON:BSD 3. If the problem persists. turn OFF the power switch first and then the main power switch. 2. Install the correct version of the IOT firmware GP 9. Status Indicator RAPs November 9.1 .1 . Initialize the IOT NVM using dC301. 3. Procedure 2. turn OFF the power switch first and then the main power switch. replace the MCU PWB (PL 18.SBC . Procedure 1. 1. 3. the cor- responding Panel Build is not received) NOTE: When turning the power OFF. 345-321 2-204 WorkCentre 7220/7225 Service Documentation .1).MCU Communication ENGINE internal mismatch (control logic mismatch) Communication error between IM and MK sw functions (when receiving Pitch Check.MCU Communication BSD-ON:BSD 3. Install the correct version of the IOT firmware GP 9. Turn the power OFF and ON. If the problem persists.

replace the MCU PWB (PL 18. switch. 345-331 . Communication error between IM and MK sw functions (the received message was rejected) sponding Pitch Check is not received) NOTE: When turning the power OFF. Install the correct version of the IOT firmware GP 9.SBC . 2.345-322 MK_Pitch_NG 345-331 MK_MKIF_MSG_Reject BSD-ON:BSD 3. the corre. turn OFF the power switch first and then the main power switch. 1.1).MCU Communication BSD-ON:BSD 3. If the problem persists.1 . ECAT Issue November 9. Turn the power OFF and ON. Initialize the IOT NVM dC301.SBC .1 . Turn the power OFF and ON. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. replace the MCU PWB (PL 18. 3. Install the correct version of the IOT firmware GP 9. 3.MCU Communication Communication error between IM and MK sw functions (when receiving Pitch Notify.1). Initialize the IOT NVM using dC301. If the problem persists. Procedure Procedure 1. 2. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-205 345-322.

Initialize the IOT NVM using dC301. 2. If the problem persists. Turn the power OFF and ON. replace the MCU PWB (PL 18.1 . 3. Initialize the IOT NVM using dC301.1). 1. turn OFF the power switch first and then the main power switch. 2012 ECAT Issue 345-332.1 . Turn the power OFF and ON. replace the MCU PWB (PL 18. 345-350 2-206 WorkCentre 7220/7225 Service Documentation . If the problem persists. Install the correct version of the IOT firmware GP 9. 3.MCU Communication Communication error between MM and Sub Module (the received message was rejected) MK internal mismatch (panel creation is obstructed continuously over the predetermined time) NOTE: When turning the power OFF. Status Indicator RAPs November 9.1). Procedure Procedure 1. Install the correct version of the IOT firmware GP 9. switch.345-332 MK_MMIF_MSG_Reject 345-350 MK_Emergency_Over_Wait BSD-ON:BSD 3.MCU Communication BSD-ON:BSD 3. 2. turn OFF the power switch first and then the main power NOTE: When turning the power OFF.SBC .SBC .

MCU Communication BSD-ON:BSD 3.SBC . If the problem persists. Install the correct version of the IOT firmware GP 9.1 . 345-352 . 2. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-207 345-351. If the problem persists. Procedure Procedure 1. Initialize the IOT NVM using dC301. ECAT Issue November 9. turn OFF the power switch first and then the main power switch.SBC . Initialize the IOT NVM using dC301. 18.MCU Communication MK sw function internal mismatch (Call Back Timer has run out and can't be controlled) MK sw function internal mismatch (the MM has performed a forced stop process) NOTE: When turning the power OFF. switch.1 . Turn the power OFF and ON. 3. Turn the power OFF and ON. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. replace the MCU PWB (PL 18. 2.1).345-351 MK_Emergency_No_Timer 345-352 MK_Emergency_Enforced_Stop BSD-ON:BSD 3. Install the correct version of the IOT firmware GP 9. replace the MCU PWB (PL 3. 1.1).

345-352 2-208 WorkCentre 7220/7225 Service Documentation .Status Indicator RAPs November 9. 2012 ECAT Issue 345-351.

short circuit.Finisher Communication After the Exit 1 OCT Motor has run for the specified operation time. ECAT Issue November 9. If the fault has not cleared. 1.347-211 Exit 1 OCT Home Fail 347-213 Finisher Type Mismatch BSD-ON:BSD 10.1) • MCU PWB (PL 18. 3. tion Sensor does not turn ON. turn OFF the power switch first and then the main power Switch. replace the following parts in sequence: • Exit 1 OCT Motor (PL 17.6 . If no problems are found. Does the display change between High/Low? Y N Use to check the Exit 1 OCT Home Position Sensor (PL 17. Procedure Initial Actions Turn the power OFF and connect a Finisher that is supported by this machine.IOT .1). Verify the fault has cleared Position Sensor.6 . check the connection between the MCU PWB P/J415 and the Exit 1 OCT Motor P/J222 for open circuit. which blocks the detection section of the Exit 1 OCT Home 2. contamination. Move the OCT Chute manually to block/clear the light path to the Exit 1 OCT Home Position Sensor. Is the voltage between the MCU PWB P/J415-17/18 (+) and the GND (-) +24VDC? Y N Go to the +24VDC Power RAP. • Check the Exit 1 OCT Home Position Sensor for improper installation. and etc. NOTE: When turning the power OFF. Also. Power up the machine • Check the Shielding Board. and poor contact. go to BSD 3. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-209 347-211.1).6 .1) Press the Stop button. Does the OCT 1 Chute move forward and backward? Y N Remove the Rear Lower Cover. Procedure Turn the power ON and enter the UI Diagnostic (CSE) Mode.Finisher Communication and trouble- shoot the problem. turn OFF the Power Switch first and then the Main Power NOTE: When turning the power OFF. System detect incorrect finisher type. Turn ON dC330 [077-010] and dC330 [077-011] alternately. the Exit 1 OCT Home Posi. 347-213 .Fused Paper Exit 1 OCT Control BSD-ON:BSD 3. Turn ON dC330 [077-102] (Exit 1 OCT Home Position Sensor). switch.IOT . Press the Stop button. for damage and check the OCT Chute for improper installation. Turn the power OFF and replace the MCU PWB (PL 18. Turn the power OFF and check the Exit 1 OCT Motor Gear for blockage and theOCT Chute for damage.

replace the MCU PWB (PL 18. Go to the RAP of the affected Output Tray.1 Integrated Finisher DC Power and Interlock Switching BSD-ON: BSD 12.DC Power Distribution (Options) All Trays connected to the IOT have become unusable.2 Office Finisher LX DC Power Generation Communication failure between the Finisher and the IOT was detected.7 . Also.Finisher Communication Procedure Enter dC122 Fault History. 2012 ECAT Issue 347-310.1). short circuit. BSD-ON:BSD 3. and poor contact. check the power supply at the Finisher.6 . 347-320 2-210 WorkCentre 7220/7225 Service Documentation . If no problems are found. 2. Turn the power OFF and ON. BSD-ON:BSD 12. NOTE: When turning the power OFF. Status Indicator RAPs November 9. 3. Turn the power OFF and check the connection between the MCU PWB and the Finisher PWB for open circuit.IOT .347-310 Finisher Communication Fault 347-320 All Destination Tray Broken BSD-ON:BSD 1. Procedure 1. turn OFF the Power Switch first and then the Main Power Switch.

Turn the power OFF and ON.361-320 Polygon Motor Fail 361-334 SOS Fail BSD-ON:BSD 6. Replace the ROS (PL 2. SOS Fail was detected for the specified time (300ms). Turn the power OFF and check the following connections for open circuit. Procedure Procedure 1.1) and poor connection. turn the power OFF and ON. turn OFF the power switch first and then the main power switch. b. After the check is complete. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-211 361-320. short circuit. Replace the MCU PWB (PL 18. 2.ROS Laser Control (2 of 2) BSD-ON:BSD 6. • Between the MCU PWB P/J401 and the LDD PWB LD_P/J401 • Between the MCU PWB P/J401 and the LDD PWB LD_P/J401 2.ROS Laser Control (2 of 2) SOS Fail does not change to Undetected within the specified time (10s). short circuit. If the problem persists. perform the following in sequence: If no problems are found. 361-334 .1) • Replace the MCU PWB (PL 18.9 . perform the following in sequence: a.1) c. and poor connection.1) ECAT Issue November 9. 1. NOTE: When turning the power OFF. • Reload the machine software using GP 9.1) • Replace the ROS (PL 2. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. Turn the power OFF and check the following connections for open circuit. switch.9 . • Polygon Motor for Polygon Motor Ready Signal: dC330 [061-160] (PL 2. Reload the machine software using GP 9.

1) • Replace the ROS (PL 2. If no problems are found.361-340 LD Fail 361-607 LD Warning BSD-ON:BSD 6.ROS Laser Control (1 of 2) BSD-ON:BSD 6.1) • Replace the MCU PWB (PL 18.8 . and poor contacts. 2012 ECAT Issue 361-340. as well as between the MCU PWB P/J425 and the LDD PWB LD_P/J403 for open circuits. perfrom the following in sequence: If no problems are found. turn OFF the power switch first and then the main power switch. as well as between the MCU PWB P/J425 and the LDD PWB LDD PWB LD_P/J401.8 . In BW mode. Turn the power OFF and check the connections between the MCU PWB P/J401 and the 2. NOTE: When turning the power OFF. Procedure Procedure 1. 361-607 2-212 WorkCentre 7220/7225 Service Documentation .ROS Laser Control (1 of 2) LD Fail was detected 5ms after the start of initial APC. LD_P/J403 for open circuits. • Reload the machine software using GP 9. Turn the power OFF and ON. 1. and poor contacts. LD Fail was detected 5ms after the start of initial APC. Turn the power OFF and check the connections between the MCU PWB P/J401 and the LDD PWB LD_P/J401. Turn the power OFF and ON.1) • Replace the MCU PWB (PL 18. short circuits. switch. perform the following in sequence: • Reload the machine software using GP 9. • Replace the ROS (PL 2. 2. short circuits.1) Status Indicator RAPs November 9. turn OFF the power switch first and then the main power NOTE: When turning the power OFF.

• Reload the machine software (GP 9). Turn the power OFF and ON. check whether If no problems are found. Procedure Procedure 1.6) • Reload the machine software (GP 9).6) • Replace the Hard Drive ([PL 35. and poor contact • Replace the SBC PWB (PL 35. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-213 362-396. • Replace the IIT PWB (Switch the EEPROM) (PL 1. Turn the power OFF and ON.2]) open circuit.3 .362-396 CCD Cable Connection Fail 362-397 IIT-SBC Video Cable Connection Fail BSD-ON:BSD 3. turn OFF the power switch first and then the main power switch. short circuits. An SBC Video Cable connection error was detected. perform the following in order: • Replace the IIT PWB (Switch the EEPROM) (PL 1.SBC . turn OFF the power switch first and then the main power NOTE: When turning the power OFF.2) ECAT Issue November 9.2) If no problems are found. 2.2]) • Replace the SBC PWB (PL 35. 362-397 . J710 for open circuits.SBC . switch. 1. and poor contact. short circuit.IIT Communication BSD-ON:BSD 3.IIT Communication A CCD Flat Cable connection error was detected. NOTE: When turning the power OFF. Turn the power OFF and check the following: 2. short circuit. and poor contacts (especially. • The coaxial cable between the IIT PWB P/J7191 and the SBC PWB P/J336 for • Replace the Hard Drive ([PL 35.3 . perform the following in order: the Flat Cable was inserted in a skewed manner). Turn the power OFF and check the coaxial cable between the IIT PWB P/J7191 and the • Check the Flat Cable between the CCD Lens Assembly P/J700 and the IIT PWB P/ SBC PWB P/J336 for open circuit.

Reload the machine software (GP 9). or poor contact. NOTE: When turning the power OFF. P/ d. short circuit.2) e. 2012 ECAT Issue 362-398. burns. perform the following in sequence: a. Reload the machine software (GP 9). Replace the IIT PWB (Switch the EEPROM) (PL 1.DADF Communication An SBC I/O Cable connection error was detected. 362-399 2-214 WorkCentre 7220/7225 Service Documentation . • The connectors of the SBC PWB P/J390 and the IIT PWB P/J7192 for damage.2) c. bent connector pins.362-398 IIT-SBC I/O Cable Connection Fail 362-399 DADF Cable Fail BSD-ON:BSD 3.5 . and poor contact c. Replace the IIT PWB (Switch the EEPROM) (PL 1. perform the following in sequence: eign substances. b. and improper sol- dering on the PWB 3. turn OFF the power switch first and then the main power switch.2]) as between the IIT PWB P/J7502 and the DADF PWB P/J752 for open circuit. If no problems are found. Replace the DADF PWB (PL 51.SBC . Turn the power OFF and check the following: IIT PWB P/J7192 for open circuit.6) J752 for damage. and improper soldering on the PWB a. Replace the Hard Drive ([PL 35. for- 3. Replace the SBC PWB (PL 35. Replace the Hard Drive ([PL 35. bent connector pins. Turn the power OFF and ON. burns. 2. turn OFF the power switch first and then the main power NOTE: When turning the power OFF.2]) d. If no problems are found. Turn the power OFF and check the connection between the SBC PWB P/J390 and the 2. Turn the power OFF and ON.IIT Communication BSD-ON:BSD 3. • The connection between the IIT PWB P/J7501 and the DADF PWB P/J751 as well b.2) • The connectors of the IIT PWB P/J7501. Communication cannot be established between the SBC PWB and the DADF PWB. switch. foreign substances. Replace the SBC PWB (PL 35. short circuit. Procedure Procedure 1.3 . 1.SBC .6) Status Indicator RAPs November 9. P/J7502 and the DADF PWB P/J751.

The ribbon cable and connectors are clean and undamaged. 62-459 Pixel offset error (Hi) exceeds maximum adjustment allowed during dark calibration. 62-462 Pixel gain error (Hi) exceeds maximum adjustment allowed during white calibration. 62-453 Pixel offset status bit is not set after calibration.2).2]) 5. Replace the Hard Drive ([PL 35. 62-458 Highest intensity image pixel value exceeds maximum tolerance. Initial Actions Switch off the machine. The fault is still present. P/J390 on the SBC PWB and P/J7192 on the IIT PWB. If the fault remains.6) 62-455 Gain range status bit is not set after calibration.3) 62-457 Pixel gain status bit is not set after calibration. if necessary install new components (PL BSD-ON:BSD 3. 1. perform the following in order: 62-454 Gain range status bit is not clear prior to calibration. Replace the SBC PWB (PL 35. Install new components as necessary (PL 1. • IIT PWB (Switch the EEPROM) (PL 1. 62-467 Pixels out of range during white calibration. A fault has occurred during the calibration process. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-215 362-450 to 362-468 . • SBC PWB/IIT PWB data cable (PL 18. Procedure Perform dC609 Document Glass Registration. Use this RAP to resolve the problem. Replace the IIT PWB (Switch the EEPROM) (PL 1. 62-452 Pixel offset status bit is not clear prior to calibration.SBC . ECAT Issue November 9. 3.362-450 to 362-468 IIT Calibration Faults Y N Clean or repair the ribbon cable or connectors.2). Check the ribbon cable and connectors P/J700 on the CCD Lens Assembly and P/J710 on the IIT PWB. 4. 62-461 Highest intensity image pixel value is lower than the minimum tolerance. 62-466 Pixels out of range during black calibration. 62-460 Pixel offset error (Lo) exceeds maximum adjustment allowed during dark calibration. Replace the SBC PWB/IIT Data cable (PL 18. 62-468 Pixel clock error from the full width array.3). then switch on the machine.2) 62-451 Dark range status bit is not set after calibration. Any of the following fault codes may have Reconnect the P/J700 to P/J710 ribbon cable.IIT Communication 1. Check the data cable and connectors between appeared. Y N Clean or repair the cable or connectors.6). If the problem continues. 62-463 Pixel gain error (L0) exceeds maximum adjustment allowed during white calibration.2). replace the SBC PWB (PL 35. 62-450 Dark range status bit is not clear prior to calibration. Reload the software using the AltBoot Procedure (GP 9) 2.3 . Y N Go to Call Flow. The data cable and connectors are clean and undamaged.

present. Replace the SBC PWB (PL 35. Go to the 362-399 DADF Cable Fail RAP to troubleshoot. short Y N circuit. 5.362-476 Carriage Home Sensor 362-481 DADF Client Time Out Fault BSD-ON:BSD 6. The carriage moves to the • The connection between the IIT PWB P/J7501 and the DADF PWB P/J751 as well document size position then returns to the home position. and poor contact Check the condition and adjustment of the carriage drive cables. Y N Enter dC122 and check the Fault History for additional faults.6) • IIT PWB (Switch the EEPROM) (PL 1.2 Full/Half Rate Carriage Position Adjustment.5 . turn OFF the Power Switch first and then the Main Power Switch. Comms status not received from DADF Procedure Visually check the scanner carriage alignment through the document glass. Fault Code 362-399 is also Perform ADJ 6.6).6).3).5 Front/ • The connectors of the IIT PWB P/J7501. Turn the power OFF and ON.SBC . Switch off. 2012 ECAT Issue 362-476. Enter dC330 [62-018] Carriage Home Sensor.6). • IIT PWB (Switch the EEPROM) (PL 1. Status Indicator RAPs November 9. Stack codes [62-024] Carriage Move to Docu- ment Size Position and [62-023] Carriage Move to Home Position and move the carriage into and out of the home position. and improper sol- Y N dering on the PWB Install new carriage drive cables (PL 1.2) • Go to the OF 99-9 Mulitiple Wire Motor RAP 3. P/ Rear Carriage Cable.5 .5 .DADF Communication 2. Replace the IIT PWB (Switch the EEPROM) (PL 1. Procedure ment is good. refer to REP 6. The display changes.SBC . foreign substances.Document Illumination BSD-ON:BSD 3.DADF Communication: Go to the OF 99-2 Transmissive Sensor RAP Replace the following as necessary: • IIT Registration Sensor (PL 1. Y N Enter dC330 [62-024] carriage move to document size position. perfrom the following in sequence: 1.2) • Carriage motor assembly (PL 1. bent connector pins. 362-481 2-216 WorkCentre 7220/7225 Service Documentation .SBC . Enter Turn the power OFF and check the following: dC330 [62-023] carriage to home position. Y N Check the IIT Registration Sensor. Reload the machine software (GP 9). then switch on the machine.2]) Install new components as necessary: 4. as between the IIT PWB P/J7502 and the DADF PWB P/J752 for open circuit.6). Refer to BSD 3. If no problems are found. Carriage align. refer to BSD 3. The carriage drive cables are good. J752 for damage.DADF Communication Carriage home sensor is not cleared or made in time. then cancel the code. then cancel the code. Go to Call Flow. P/J7502 and the DADF PWB P/J751. Replace the DADF PWB (PL 51.1 . Communication cannot be established between the SBC PWB and the DADF PWB. burns. Initial Actions NOTE: When turning the power OFF. Replace the Hard Drive ([PL 35. Check the carriage motor.

Replace the SBC PWB (PL 35. 1. GP 14.IIT DC Power Distribution A data steerer error has been found during the transfer of data from the IIT PWB to the SBC PWB.2) ECAT Issue November 9.2]) 4. Reload the machine software (GP 9). 2. The fault still remains. then switch on the machine.6). Go to Call Flow. 24 volts not detected by the IIT Procedure Procedure Switch off the machine. Y N Y N Go to the +24VDC Power RAP and troubleshoot the problem. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-217 362-486. Replace the Hard Drive ([PL 35.6) Replace the IIT (Switch the EEPROM) PWB (PL 1.6). 362-490 . Measure the voltage between P/J720-3 (+) and P/J720-1 (-) on the IIT PWB. 3. Replace the IIT PWB (Switch the EEPROM) (PL 1. Perform the following in sequence: Replace the IIT PWB (Switch the EEPROM) (PL 1.362-486 Supply 24 Volt Error 362-490 Data Steerer Error BSD-ON:BSD 1. The faults returns after less than 1000 copies/prints have been made.6 . 24 VDC is Y N measured.

6) a. Procedure Procedure 1. 2012 ECAT Issue 362-779.2) c. 1. IIT PWB (Switch the EEPROM) (PL 1. then on to clear fault. If the problem still exists. then on to clear fault. Switch the power off.362-779 FPGA Not Loaded 362-780 FPGA CRC Error FPGA has corrupted image or hasn't been loaded. Replace the Hard Drive ([PL 35. SBC PWB (PL 35. IIT PWB (Switch the EEPROM) (PL 1. replace the following in order: a. 2. 2.2]) c. 3. Replace the Hard Drive ([PL 35.2) Status Indicator RAPs November 9.6) b. If the problem still exists. Reload SW using a forced Altboot process (GP 9). Reload SW using a forced Altboot process (GP 9). Switch the power off. 362-780 2-218 WorkCentre 7220/7225 Service Documentation . SBC PWB (PL 35. FPGA has corrupted image or hasn't been loaded. replace the following in order: 3.2]) b.

5 .SBU . 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-219 366-450. switch. turn OFF the power switch first and then the main power switch. Dark range status bit is not set after calibration. NOTE: When turning the power OFF.SBU . 366-451 . turn OFF the power switch first and then the main power NOTE: When turning the power OFF. Turn the power OFF and ON.366-450 Calibration Dark Range Not Clear 366-451 Calibration Dark Range Not Done BSD-ON:BSD 3. ECAT Issue November 9. Procedure Procedure Turn the power OFF and ON.DADF Communication BSD-ON:BSD 3.5 .DADF Communication Dark range status bit is not clear prior to calibration.

turn OFF the power switch first and then the main power NOTE: When turning the power OFF.DADF Communication BSD-ON:BSD 3. Pixel offset status bit is not set after calibration.5 .SBU .SBU . turn OFF the power switch first and then the main power switch. NOTE: When turning the power OFF. Turn the power OFF and ON.5 .DADF Communication Pixel offest status bit is not clear prior to calibration. switch.366-452 Calibration Pixel Offset Not Clear 366-453 Calibration Pixel Offset Not Done BSD-ON:BSD 3. 366-453 2-220 WorkCentre 7220/7225 Service Documentation . Procedure Procedure Turn the power OFF and ON. Status Indicator RAPs November 9. 2012 ECAT Issue 366-452.

SBU .DADF Communication Gain range status bit is not clear prior to calibration.5 . switch.5 . Turn the power OFF and ON. Gain range status bit is not set after calibration. ECAT Issue November 9.DADF Communication BSD-ON:BSD 3. 366-455 .SBU . NOTE: When turning the power OFF. turn OFF the power switch first and then the main power switch. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-221 366-454.366-454 Calibration Gain Range Not Clear 366-455 Calibration Gain Range Not Done BSD-ON:BSD 3. Procedure Procedure Turn the power OFF and ON.

DADF Communication Pixel gain status bit is not set after calibration. Highest Intensity image pixel value exceeds maximum tolerance. turn OFF the power switch first and then the main power switch.5 .SBU .5 . turn OFF the power switch first and then the main power NOTE: When turning the power OFF. 2012 ECAT Issue 366-457. switch. Procedure Procedure Turn the power OFF and ON. Status Indicator RAPs November 9.366-457 Calibration Pixel Gain Not Done 366-458 Calibration Dark Range Errors BSD-ON:BSD 3. 366-458 2-222 WorkCentre 7220/7225 Service Documentation .SBU . Turn the power OFF and ON. NOTE: When turning the power OFF.DADF Communication BSD-ON:BSD 3.

Pixel error exceeds maximum adjustment allowed during dark calibration. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-223 366-459.SBU . ECAT Issue November 9.DADF Communication Pixel error exceeds maximum adjustment allowed during dark calibration. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. Procedure Procedure Turn the power OFF and ON.366-459 Calibration Pixel Offset Hi Errors 366-460 Calibration Pixel Offset Lo Errors BSD-ON:BSD 3.SBU .5 . Turn the power OFF and ON.DADF Communication BSD-ON:BSD 3. NOTE: When turning the power OFF. 366-460 . turn OFF the power switch first and then the main power switch.5 . switch.

NOTE: When turning the power OFF. turn OFF the power switch first and then the main power switch.5 .SBU . Procedure Procedure Turn the power OFF and ON. Status Indicator RAPs November 9.366-461 Calibration Gain Range Errors 366-462 Calibration Pixel Gain Hi Errors BSD-ON:BSD 3. 366-462 2-224 WorkCentre 7220/7225 Service Documentation . switch. Turn the power OFF and ON.DADF Communication BSD-ON:BSD 3.5 .DADF Communication Highest Intensity image pixel value is lower than the minimum tolerance.SBU . 2012 ECAT Issue 366-461. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. Pixel error exceeds maximum adjustment allowed during white calibration.

Pixels out range during black calibration. turn OFF the power switch first and then the main power NOTE: When turning the power OFF.5 .366-463 Calibration Pixel Gain Lo Errors 366-466 Dark Range Rail Error BSD-ON:BSD 3.DADF Communication BSD-ON:BSD 3. Procedure Procedure Turn the power OFF and ON.5 . switch. Turn the power OFF and ON.DADF Communication Pixel error exceeds maximum adjustment allowed during white calibration. 366-466 . ECAT Issue November 9.SBU . turn OFF the power switch first and then the main power switch. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-225 366-463.SBU . NOTE: When turning the power OFF.

366-468 2-226 WorkCentre 7220/7225 Service Documentation . turn OFF the power switch first and then the main power switch.SBU .5 .SBU .DADF Communication Pixels out range during white calibration.DADF Communication BSD-ON:BSD 3. switch. NOTE: When turning the power OFF. Status Indicator RAPs November 9. Pixel clock error from the full width array. 2012 ECAT Issue 366-467.366-467 Gain Range Rail Error 366-468 Color State Errors BSD-ON:BSD 3. Procedure Procedure Turn the power OFF and ON. Turn the power OFF and ON.5 . turn OFF the power switch first and then the main power NOTE: When turning the power OFF.

366-779 .DADF Communication Data Steerer Error .SBU .Taurus 2.DADF Communication BSD-ON:BSD 3.Taurus 2 366-779 FPGA not loaded (Side 2) BSD-ON:BSD 3. Procedure Procedure Turn the power OFF and ON.366-490 Data Steerer Error . switch. NOTE: When turning the power OFF. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. by reloading the SBC SW using a forced altboot to force reload (GP 9) ECAT Issue November 9.SBU . FPGA has corrupted image or hasn't been loaded. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-227 366-490. Reload the FPGA by reloading the IIT SW. turn OFF the power switch first and then the main power switch.5 .5 .

2012 ECAT Issue 366-780 2-228 WorkCentre 7220/7225 Service Documentation . Procedure Reload the FPGA by reloading the IIT SW.SBU . by reloading the SBC SW using a forced altboot to force reload (GP 9) Status Indicator RAPs November 9.5 . NOTE: When turning the power OFF.366-780 FPGA CRC Error (Side 2) BSD-ON:BSD 3.DADF Communication FPGA has corrupted image or hasn't been loaded. turn OFF the power switch first and then the main power switch.

3) • The Tray 1 Feed/Lift Motor for revolution failure: dC330 [071-001] (PL 9. If no problems are found. 1. and poor contact Replace the MCU PWB (PL 18. • The Registration Sensor for failure: dC330 [077-104] (PL 15. Perform the following in order. 2. then measure the following resistances.1).6) (when the jam Press the Stop button. 1 Feed/Lift Motor). MSI Paper Transportation NOTE: When turning the power OFF. BSD-ON:BSD 8. replace the MCU PWB (PL 18. 2. open circuit. turn OFF the power switch first and then the main power switch. improper installation. and poor contact. Retard Roll.1 . Use a sheet has occurred during Feed from Tray 1) of paper. and Nudger Roll for contamination.Tray 1. Is the resistance infinite for all? Procedure Y N Check the following: Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching.Main Drive Control BSD-ON:BSD 7.1) for installation failure Use OF 99-2 RAP to check the Tray 1 Nudger Level Sensor (PL 9. .6 . Turn ON dC330 [071-102] (Tray 1 Nudger Level Sensor). short circuit.Tray 1 Paper Stacking Tray 1 Lift NG has occurred 3 times in a row. replace the MCU PWB (PL Press the Stop button and turn the power OFF.4). turn OFF the power switch first and then the main power Is the voltage between the MCU PWB P/J400-2 (+) and the GND (-) +24VDC? switch. Does the Tray 1 Feed/Lift Motor rotate? Y N NOTE: When turning the power OFF. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-229 371-105. Measure the resis- failure tance between the MCU PWB P/J416-1/2/3/4 and the Frame. then measure the Tray 1 Feed/Lift Motor wire wound resistance. Check the Tray Lift Gear for damage or the Tray Lift mechanism for mechanical load. • The Tray 1 Feed Roll. If no problems are found. Remove the Rear Lower Cover. etc. 3. and Actuator operation Motor P/J223 for open circuit.371-105 Registration Sensor On Jam (Tray 1) 371-210 Tray 1 Lift Fail BSD-ON:BSD 4.2) • The connection between the Registration Sensor P/J105 and the MCU PWB P/J407 for Replace the Tray 1 Feed/Lift Motor (PL 9. 4Ohm for each? (When the temperature is 25 °C) Y N • Use of paper out of spec Check the connection between the MCU PWB P/J416 and the Tray 1 Feed/Lift • The Registration Sensor for contamination. Turn the power ON and enter the Diag mode.Registration Procedure The Registration Sensor does not turn ON within the specified time after the Registration Remove Tray 1.Tray 1 Paper Stacking BSD-ON:BSD 7. Turn ON dC330 [071-001] (Tray Clutch On after the Feed from Tray 1 has started.1 .1) (when the jam has occurred play change between High/Low? during Feed from Tray 1) Y N • The Registration Transport Assy (PL 15. • The Main Drive Motor for revolution failure: dC330 [042-006] (PL 3. wear.4 . 371-210 . Initial Actions • A paper transportation failure due to a foreign substance/burr on the paper path Turn the power OFF.6 . tion failure (when the jam has occurred during Feed from Tray 1) • Between the MCU PWB P/J416-1 and P/J416-2 • The Takeaway Roll and Pinch Roll for contamination. Reload the machine software (GP 9). BSD-ON:BSD 8. short circuit. to block/clear the light path to the Tray 1 Nudger Level Sensor. ECAT Issue November 9. and revolution failure • Between the MCU PWB P/J416-3 and P/J416-4 • The Takeaway Roll Drive Gear for wear and damage Is the resistance approx. Y N Go to +24VDC Power. and revolu. 18. Does the dis- • The Takeaway Clutch for failure: dC330 [077-001] (PL 15. wear.6).1).1). Reload the machine software (GP 9).

2012 ECAT Issue 371-212 2-230 WorkCentre 7220/7225 Service Documentation . Status Indicator RAPs November 9.1). Procedure Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 1 Paper Size Sensor for failure: dC140 [071-200]. If no problems are found. short circuit. NOTE: When turning the power OFF. and poor contact Reload the machine software (GP 9). dC330 [071-104] (PL 9. replace the MCU PWB (PL 18. turn OFF the power switch first and then the main power switch.Tray 1 Paper Size Sensing Abnormal output AD value from Tray 1 Size Sensor was detected.1 .1) • The connection between the Tray 1 Paper Size Sensor P/J118 and the MCU PWB P/ J412 for open circuit.371-212 Tray 1 Paper Size Sensor Broken BSD-ON:BSD 7.

Tray 2 Paper Stacking Use OF 99-2 RAP to check the Tray 2 Feed Out Sensor (PL 15. Turn ON dC330 [072-001] (Tray 2 Feed/Lift Motor). wear. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-231 372-101 . short circuit. Measure the resistance between the MCU PWB P/J416-5/6/7/8 and the Frame.9 . BSD-ON:BSD 8.1). and poor contact.1 . short circuit. If reloading the sofware does not resolve the problem. A ECAT Issue November 9. Does the Takeaway Roll 2 rotate? Y N Is the voltage between the MCU PWB P/J213-1 (+) and the GND (-) +24VDC? Y N Go to +24VDC Power. replace the Tray 2 Feed/Lift Motor (PL 9. • Use of paper out of spec Procedure Reload the machine software (GP 9). and Nudger Roll for contamination.1). turn OFF the power switch first and then the main power • The Takeaway Roll 2 Drive Gear for wear and damage switch. Turn ON dC330 [072-103] (Tray 2 Feed Out Sensor). and revolution failure • The Feed Roll.6). replace the MCU PWB (PL 18. Remove the Rear Lower Cover. Press the Stop button. • The Takeaway Roll 2 and Pinch Roll for contamination. and revolution fail- ure The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 2 has started. replace the Takeaway Clutch (PL 15. 2. Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path BSD-ON:BSD 8. and Nudger Roll Drive Gears for wear and damage NOTE: When turning the power OFF. Does the display change between High/Low? Y N BSD-ON:BSD 7. Replace the MCU PWB (PL 18.Tray 1. Does the Tray 2 Feed/Lift Motor rotate? Y N Is the voltage between the MCU PWB P/J400-2 (+) and the GND (-) +24VDC? Y N Go to +24VDC Power. Move the Actuator manually to block/clear the light path to the Tray 2 Feed Out Sen- BSD-ON:BSD 1. • Between the MCU PWB P/J416-5 and P/J416-6 • Between the MCU PWB P/J416-7 and P/J416-8 Is the resistance approx. A 372-101 Tray 2 Misfeed Press the Stop button and open the L/H Cover.3 .1). 4Ohm for each? (When the temperature is 25 °C) Y N Check the connection between the MCU PWB P/J416 and the Tray 2 Feed/Lift Motor P/J224 for open circuit. Remove Tray 2. Is the resistance infinite for all? Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Retard Roll. MSI Paper Transportation Press the Stop button and turn the power OFF. Retard Roll.3). If there are no prob- lems. Turn the power OFF and check the connection between the MCU PWB P/J213 and the Takeaway Clutch for open circuit. then measure the following resistances. then measure the Tray 2 Feed/Lift Motor wire wound resistance. wear. and poor contact. Turn the power ON and enter the Diag mode.Tray Module Paper Transportation (2 of 2) • The Feed Roll.Power Interlock Switching (2 of 2) sor. If no problems are found. Turn ON dC330 [077-001] (Takeaway Clutch) and dC330 [042-006] (Main Drive Motor). Turn the power OFF.7 .

Main Drive Control BSD-ON:BSD 8. improper installation.Tray 1. Status Indicator RAPs November 9. improper installation.372-102 Feed Out Sensor 2 On Jam (Tray 1/2) 372-105 Registration Sensor On Jam (Tray 2) BSD-ON:BSD 8.1 . NOTE: When turning the power OFF. and revolution failure Procedure • The Takeaway Roll Drive Gear for wear and damage Check the following: • Use of paper out of spec • The Registration Sensor for contamination. and Actuator operation • The Tray 2 Feed Out Sensor for failure: dC330 [072-103] (PL 15. MSI Paper Transportation BSD-ON:BSD 4.1) during Feed from Tray 2) • The Registration Transport Assy (PL 15. turn OFF the power switch first and then the main power Initial Actions switch. Retard Roll. 2012 ECAT Issue 372-102. and poor contact Procedure • The TM Takeaway Motor for revolution failure: dC330 [077-033] (PL 10. 2. BSD 8.6) (when the jam • Reload the machine software (GP 9).4 . and Actuator opera- tion failure • The Takeaway Roll 2 Drive Gear for wear and damage • The Takeaway Roll and Pinch Roll for contamination. wear.7) Check the following: • The Takeaway Clutch for failure: dC330 [077-001] (PL 15. short circuit. and revolution failure • The Tray 2 Feed Out Sensor for contamination.1 . replace the MCU PWB (PL 18. 3 or 4 for wear and damage • The Tray 2 Feed Roll. wear. and revolu- tion failure (when the jam has occurred during Feed from Tray 2) • Use of paper out of spec • The Takeaway Roll 2 and Pinch Roll for contamination.Tray Module Paper Transportation (2 of 2) BSD-ON:. and poor contact If no problems are found. 372-105 2-232 WorkCentre 7220/7225 Service Documentation . 2.7) • The Takeaway Clutch for failure: dC330 [077-001] (PL 15. If no problems are found. MSI Paper Transportation The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from BSD-ON:BSD 8.1 .1) for installation failure Reload the machine software (GP 9).3) failure • The connection between the Tray 2 Feed Out Sensor P/J113 and the MCU PWB P/J405 for open circuit. wear. and Nudger Roll for contamination. switch. The Registration Sensor does not turn ON within the specified time after the Registration NOTE: When turning the power OFF.3 .1) • Go to +5VDC Wirenet (1 of 4) and +5VDC Wirenet (4 of 4). perform the following in sequence: • The Main Drive Motor for revolution failure: dC330 [042-006] (PL 3.3) • The Tray 2 Feed/Lift Motor for revolution failure: dC330 [072-001] (PL 9. short circuit.2) between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit. and poor contact open circuit.Tray 1. Check the connection • The Registration Sensor for failure: dC330 [077-104] (PL 15.1) (when the jam has occurred • MCU PWB (PL 18. short • The connection between the Registration Sensor P/J105 and the MCU PWB P/J407 for circuit.Registration Tray 3 or Tray 4 has started. 3 or 4 and the Pinch Roll for contamination. Check the following: Initial Actions • A paper transportation failure due to a foreign substance/burr on the paper path Check the following: • The Take Away Roll 2. has occurred during Feed from Tray 2) • Tray Module PWB (PL 10.1). wear and a revolution failure • A paper transportation failure due to a foreign substance/burr on the paper path • The Drive Gear of the Take Away Roll 2. turn OFF the power switch first and then the main power Clutch On after the Feed from Tray 2 has started.

etc.2 .1) Go to +24VDC Power. Turn ON dC330 [072-001] (Tray Check the following: 2 Feed/Lift Motor). dC330 [072-104] (PL 9. short circuit.4).7 . Replace the MCU PWB (PL 18. Use a sheet of paper. replace the Tray 2 Feed/Lift Motor (PL 9. • Between the MCU PWB P/J416-7 and P/J416-8 Is the resistance approx.1). and poor contact Turn the power OFF. switch.1).Tray 2 Paper Stacking BSD-ON:BSD 7. Does the Tray 2 Feed/Lift Motor rotate? Y N • Broken link and breakage at the bottom of the tray Is the voltage between the MCU PWB P/J400-2 (+) and the GND (-) +24VDC? • The Actuator at the rear of the Tray for operation failure Y N • The Tray 2 Paper Size Sensor for failure: dC140 [072-200]. to block/clear the light path to the Tray 2 Nudger Level Sensor. If no problems are found. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-233 372-210 . then measure the following resistances. • The connection between the Tray 2 Paper Size Sensor P/J119 and the MCU PWB P/ J412 for open circuit. 4Ohm for each? (When the temperature is 25 °C) Y N Check the connection between the MCU PWB P/J416 and the Tray 2 Feed/Lift Motor P/J224 for open circuit.Tray 2 Paper Size Sensing Tray 2 Lift NG has occurred 3 times in a row. Does the dis- play change between High/Low? Y N Use OF 99-2 RAP to check the Tray 2 Nudger Level Sensor (PL 9. Remove the Rear Lower Cover. turn OFF the power switch first and then the main power switch. Reload the machine software (GP 9). Check the Tray Lift Gear for damage or the Tray Lift mechanism for mechanical load. Is the resistance infinite for all? Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. and poor contact. Abnormal output AD value from Tray 2 Size Sensor was detected. replace the MCU PWB (PL • Between the MCU PWB P/J416-5 and P/J416-6 18. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. then measure the Tray 2 Feed/Lift Motor wire wound resistance. Turn ON dC330 [072-102] (Tray 2 Nudger Level Sensor). Turn the power ON and enter the Diag mode. Measure the resistance between the MCU PWB P/J416-5/6/7/8 and the Frame. If there are no prob- lems.1). Press the Stop button. 372-212 . Reload the machine software (GP 9). NOTE: When turning the power OFF.372-210 Lift Fail (Tray 2) 372-212 Paper Size Sensor Broken (Tray 2) BSD-ON:BSD 7. Press the Stop button and turn the power OFF. ECAT Issue November 9. Procedure Procedure Remove Tray 2. If no problems are found. replace the MCU PWB (PL 18.6). short circuit.

contamination. Status Indicator RAPs November 9. 2012 ECAT Issue 372-900 2-234 WorkCentre 7220/7225 Service Documentation . or improper installation • The Tray 2 Feed Out Sensor for failure: dC330 [072-103] (PL 15. Procedure Check the following: • The Tray 2 Feed Out Sensor for remaining paper. replace the MCU PWB (PL 18. turn OFF the power switch first and then the main power switch. NOTE: When turning the power OFF.3) • The connection between the Tray 2 Feed Out Sensor P/J113-2 and the MCU PWB P/ J405-2 for short circuit Reload the machine software (GP 9). 2. or when the interlocks were closed (all interlocks including options). the M/C was stopped (Cycle Down/ Shut Down). Actuator return failure.If no problems are found. the Tray 2 Feed Out Sensor detected paper.372-900 Feed Out Sensor Static Jam (Tray 2) BSD-ON:BSD 8.1).1 . MSI Paper Transportation When the power was turned ON.Tray 1.

Does the display change between High/Low? Y N Is the resistance approx. Is the voltage between the Tray Module PWB Motor P/J224 for open circuit.373-101 Misfeed (Tray 3) Y N Is the voltage between the TM Takeaway Motor P/J224-2/5 (+) and the GND (-) BSD-ON:BSD 7. perform the following in sequence: • Tray Module PWB (PL 10.1) Press the Stop button.7) Go to +24VDC Power. 4Ohm for each? (When the temperature is 25 °C) Use to check the Tray 3 Feed Out Sensor (PL 10. • The Feed Roll. Go to the +24VDC-2 Wirenet (2 of 2). then measure the Tray 3 Feed/Lift Motor wire wound resistance. and Nudger Roll Drive Gears for wear and damage Check the wires of the pins with non-infinite resistance for peeled-off coatings and • The Takeaway Roll 3 Drive Gear for wear and damage short circuits due to pinching. Check the resistance of the following. turn OFF the power switch first and then the main power • Between the TM Takeaway Motor P/J224-5 and P/J224-4 switch. Does the TM Take- away Motor rotate? ECAT Issue November 9.7) • MCU PWB (PL 18. Does the Tray 3 Feed/Lift Motor rotate? Y N Check the connection between the Tray Module PWB P/J554 and the TM Takeaway Go to the +24VDC-2 Wirenet (2 of 2). Measure the TM Takeaway Motor wire wound resistance. Replace the TM Takeaway Motor (PL 10. 0. • Between the TM Takeaway Motor P/J224-2 and P/J224-3 NOTE: When turning the power OFF. • MCU PWB (PL 18. • Use of paper out of spec Replace the following parts in sequence: If no problems are found. and poor contact. and poor contact. Turn ON dC330 [073-001] (Tray short circuits due to pinching.2 .7) Check the connection between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit.1) • Tray Module PWB (PL 10.Tray Module Paper Transportation (1 of 2) Go to +24VDC Power. short circuit. Press the Stop button and open the L/H Cover. Move the Actuator manually to block/clear the light path to the Tray 3 Feed Out Sen- • Between the Tray Module PWB P/J555-3 and P/J555-4 sor. wear. wear. disconnect the TM Takeaway Motor connector P/J224. and revolution failure Y N • The Feed Roll. replace the Tray 3 Feed/Lift Motor (PL 10. P/J541-8 (+) and the GND (-) +24VDC? replace the following parts in sequence: Y N • Tray Module PWB (PL 10. short circuit. and revolution fail- Measure the resistance between the Tray Module PWB P/J555-1/2/3/4 and the Frame.85 Ohm for each? (When the temperature is 25 °C) Initial Actions Y N Remove the Rear Lower Cover and the Rear Cover.Tray Module Paper Transportation (2 of 2) Turn the power OFF. ure Is the resistance infinite for all? • The Takeaway Roll 3 and Pinch Roll for contamination. If there are no • A paper transportation failure due to a foreign substance/burr on the paper path problems.Tray 3 Paper Stacking +24VDC? Y N BSD-ON:BSD 8.3). Y N Check the connection between the Tray Module PWB P/J555 and the Tray 3 Feed/ Press the Stop button and turn the power OFF. short circuit.8 .1) Turn the power OFF. • MCU PWB (PL 18.6). Retard Roll. and Nudger Roll for contamination. Retard Roll. Measure the resistance between the disconnected TM Takeaway Motor connectors P/ J224-1/3/4/6 and the Frame. Is the resistance infinite for all? Procedure Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and Remove Tray 3. • Between the TM Takeaway Motor P/J224-5 and P/J224-6 Is the resistance approx. Turn ON dC330 [077-033] (TM Takeaway Motor). If no problems are found. The Tray 3 Feed Out Sensor does not turn ON within the specified time after the Feed from • Between the TM Takeaway Motor P/J224-2 and P/J224-1 Tray 3 has started.3 . Turn the power ON and enter the Diag mode. and poor contact.7) • Reload the machine software (GP 9). 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-235 373-101 . BSD-ON:BSD 8. Turn ON dC330 [073-103] (Tray 3 Feed Out • Between the Tray Module PWB P/J555-1 and P/J555-2 Sensor). Check the following: Lift Motor P/J222 for open circuit. 3 Feed/Lift Motor).

wear and a revolution • The Tray 3 Feed Out Sensor for failure: dC330 [073-103] (PL 10. and poor contact • The Main Drive Motor for revolution failure: dC330 [042-006] (PL 3. 2.Tray Module Paper Transportation (2 of 2) NOTE: When turning the power OFF. • A paper transportation failure due to a foreign substance/burr on the paper path NOTE: When turning the power OFF. and Actuator operation • Go to +5VDC Wirenet (1 of 4) and +5VDC Wirenet (4 of 4). • Tray Module PWB (PL 10. and poor contact • Use of paper out of spec • The TM Takeaway Motor for revolution failure: dC330 [077-033] (PL 10.8 . Check the connection failure between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit. BSD-ON:BSD 8. perform the following in sequence: • Reload the machine software (GP 9).6) (when the jam has occurred during Feed from Tray 3) • The TM Takeaway Motor for failure: dC330 [077-033] (PL 10. wear. BSD-ON:BSD 8. and revolution failure Check the following: • The TM Takeaway Roll Drive Gear for wear and damage • The Take Away Roll 2 or 3 and the Pinch Roll for contamination.7) • The Registration Sensor for failure: dC330 [077-104] (PL 15. wear and a revolution switch. wear.Tray Module Paper Transportation (1 of 2) BSD-ON:BSD 4. improper installation.1) • The Tray 3 Feed/Lift Motor for revolution failure: dC330 [073-001] (PL 10.2 . and Nudger Roll for contamination. short circuit.3 . improper installation. turn OFF the power switch first and then the main power switch.Tray 3 Paper Stacking The Tray 3 Feed Out Sensor does not turn ON within the specified time after the Feed from BSD-ON:BSD 8. short circuit.Registration Initial Actions The Registration Sensor does not turn ON within the specified time after the Registration Check the following: Clutch On after the Feed from Tray 3 has started. Status Indicator RAPs November 9.3) • The Takeaway Clutch for failure: dC330 [077-001] (PL 15.1 . and poor contact If no problems are found.3 .Tray 1.373-102 Feed Out Sensor 3 On Jam (Tray 4) 373-105 Registration Sensor On Jam (Tray 3) BSD-ON:BSD 8.4 . 373-105 2-236 WorkCentre 7220/7225 Service Documentation . and Actuator opera.1) for installation failure If no problems are found.1 . MSI Paper Transportation Tray 4 has started.Main Drive Control BSD-ON:BSD 8. Retard Roll. short circuit. • A paper transportation failure due to a foreign substance/burr on the paper path tion failure • The Tray 3 Feed Roll.7) (when the jam has occurred during Feed from Tray 3) • The Registration Transport Assy (PL 15. 2012 ECAT Issue 373-102. perform the following in sequence: Procedure Check the following: • Reload the machine software (GP 9).2) • MCU PWB (PL 18. and revolu- tion failure (when the jam has occurred during Feed from Tray 3) Procedure • The TM Takeaway Roll and Pinch Roll for contamination.3) failure • The connection between the Tray 3 Feed Out Sensor P/J108 and the Tray Module PWB • The Drive Gear of the Take Away Roll 2 or 3 for wear and damage P/J548 for open circuit.Tray Module Paper Transportation (2 of 2) BSD-ON: BSD 7.7) • The Registration Sensor for contamination. failure Initial Actions • The Drive Gear of the Take Away Roll 3 or 4 for wear and damage Check the following: • Use of paper out of spec • The Tray 3 Feed Out Sensor for contamination. turn OFF the power switch first and then the main power • The Take Away Roll 3 or 4 and the Pinch Roll for contamination.1) • The connection between the Registration Sensor P/J105 and the MCU PWB P/J407 for open circuit.

Check the Tray Lift Gear for damage or the Tray Lift mechanism for mechanical load. replace the following parts in sequence: • Reload the machine software (GP 9). Turn the power ON and enter the Diag mode.6). Is the voltage between the Tray Module PWB P/J541-8 (+) and the GND (-) +24VDC? Y N Go to +24VDC Power. • Between the Tray Module PWB P/J555-1 and P/J555-2 • Between the Tray Module PWB P/J555-3 and P/J555-4 Is the resistance approx. Measure the resistance between the Tray Module PWB P/J555-1/2/3/4 and the Frame. replace the Tray 3 Feed/Lift Motor (PL 10. If no problems are found.7) 373-210 Lift Fail (Tray 3) • MCU PWB (PL 18. then measure the following resistances. short circuit. Press the Stop button and turn the power OFF.7) • MCU PWB (PL 18. Turn ON dC330 [073-001] (Tray 3 Feed/Lift Motor). 4Ohm for each? (When the temperature is 25 degree) Y N Check the connection between the Tray Module PWB P/J555 and the Tray 3 Feed/ Lift Motor P/J222 for open circuit. to block/clear the light path to the Tray 3 Nudger Level Sensor. Replace the following parts in sequence: • Tray Module PWB (PL 10. turn OFF the power switch first and then the main power switch. Procedure Remove Tray 3.• Tray Module PWB (PL 10.Tray 3 Paper Stacking Tray 3 Lift NG has occurred 3 times in a row.1) Press the Stop button.8 .4). Does the dis- play change between High/Low? Y N Use to check the Tray 3 Nudger Level Sensor (PL 10. Turn the power OFF.1) ECAT Issue November 9. 373-210 . Is the resistance infinite for all? Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-237 373-105. Remove the Rear Cover. Does the Tray 3 Feed/Lift Motor rotate? Y N Go to the +24VDC-2 Wirenet (2 of 2). then measure the Tray 3 Feed/Lift Motor wire wound resistance.1) BSD-ON:BSD 7.7) • MCU PWB (PL 18. If there are no problems. Turn ON dC330 [073-102] (Tray 3 Nudger Level Sensor). Use a sheet of paper. NOTE: When turning the power OFF. • Tray Module PWB (PL 10. etc. and poor contact.

2 . • Tray Module PWB (PL 10. Actuator return failure. and poor contact • The connection between the Tray 3 Feed Out Sensor P/J108-1 and the Tray Module If no problems are found.7) • MCU PWB (PL 18. 2012 ECAT Issue 373-212.373-212 Paper Size Sensor Broken (Tray 3) 373-900 Feed Out Sensor Static Jam (Tray 3) BSD-ON:BSD 7-3 . switch. replace the following parts in sequence: PWB P/J548-B3 for short circuit • Reload the machine software (GP 9).1) Status Indicator RAPs November 9. or when the interlocks were closed (all interlocks including options).1) • The Tray 3 Feed Out Sensor for remaining paper. turn OFF the power switch first and then the main power Procedure switch.Tray 3 Paper Size Sensing BSD-ON:BSD 8. NOTE: When turning the power OFF. When the power was turned ON. turn OFF the power switch first and then the main power paper. 373-900 2-238 WorkCentre 7220/7225 Service Documentation . or improper installation • The connection between the Tray 3 Paper Size Sensor P/J102 and the Tray Module • The Tray 3 Feed Out Sensor for failure: dC330 [073-103] (PL 10. short circuit. The connection between the MCU PWB P423-A5 and the Tray Mod- • Tray Module PWB (PL 10. Check the following: Procedure • Broken link and breakage at the bottom of the tray Check the following: • The Actuator at the rear of the Tray for operation failure • The Tray 3 Paper Size Sensor for failure: dC140 [073-200]. the Tray 3 Feed Out Sensor detected NOTE: When turning the power OFF. contamination. replace the following parts in sequence: • Reload the machine software (GP 9). the M/C was stopped (Cycle Down/ Shut Down).7) ule PWB P/J541-5 for short circuit • MCU PWB (PL 18.1) If no problems are found. dC330 [073-104] (PL 10.Tray Module Paper Transportation (1 of 2) Abnormal output AD value from Tray 3 Size Sensor was detected. • Go to the Wirenets.3) PWB P/J548 for open circuit.

and poor contact. • MCU PWB (PL 18. and revolution fail- Measure the resistance between the Tray Module PWB P/J555-5/6/7/8 and the Frame. short circuit. 4Ohm for each? (When the temperature is 25 degree) Use to check the Tray 4 Feed Out Sensor (PL 10.Tray Module Paper Transportation (2 of 2) Turn the power OFF. replace the Tray 4 Feed/Lift Motor (PL 10.9 . Retard Roll. Turn ON dC330 [074-001] (Tray short circuits due to pinching.6).1) Turn the power OFF. Check the connection Replace the TM Takeaway Motor (PL 10. and Nudger Roll Drive Gears for wear and damage Check the wires of the pins with non-infinite resistance for peeled-off coatings and • The Takeaway Roll 4 Drive Gear for wear and damage short circuits due to pinching. wear. Turn ON dC330 [074-103] (Tray 4 Feed Out • Between the Tray Module PWB P/J555-5 and P/J555-6 Sensor). Does the TM Take- away Motor rotate? ECAT Issue November 9. Check the resistance of the following. and poor contact. Turn the power ON and enter the Diag mode.1) • Tray Module PWB (PL 10.7) between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-239 374-101 .7) Go to +24VDC Power. short circuit. Y N Check the connection between the Tray Module PWB P/J555 and the Tray 4 Feed/ Press the Stop button and turn the power OFF. Is the resistance infinite for all? Procedure Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and Remove Tray 4.Tray 4 Paper Stacking +24VDC? Y N BSD-ON:BSD 8. and poor contact. • MCU PWB (PL 18. Go to the Wirenets. 0. If no problems are found. Retard Roll. Is the voltage between the Tray Module PWB P/J541-8 Motor P/J224 for open circuit.2 . • Between the TM Takeaway Motor P/J224-2 and P/J224-3 NOTE: When turning the power OFF.7) • MCU PWB (PL 18. wear. BSD-ON:BSD 8. and revolution failure Y N • The Feed Roll. disconnect the TM Takeaway Motor connector P/J224. and Nudger Roll for contamination. Check the following: Lift Motor P/J223 for open circuit. • Use of paper out of spec Replace the following parts in sequence: If no problems are found. Measure the TM Takeaway Motor wire wound resistance.Tray Module Paper Transportation (1 of 2) Go to +24VDC Power. Does the display change between High/Low? Y N Is the resistance approx. Measure the resistance between the disconnected TM Takeaway Motor connectors P/ J224-1/3/4/6 and the Frame. • Between the TM Takeaway Motor P/J224-5 and P/J224-6 Is the resistance approx. Move the Actuator manually to block/clear the light path to the Tray 4 Feed Out Sen- • Between the Tray Module PWB P/J555-7 and P/J555-8 sor. then measure the Tray 4 Feed/Lift Motor wire wound resistance. ure Is the resistance infinite for all? • The Takeaway Roll 4 and Pinch Roll for contamination.3 .3). short circuit. Turn ON dC330 [077-033] (TM Takeaway Motor). The Tray 4 Feed Out Sensor does not turn ON within the specified time after the Feed from • Between the TM Takeaway Motor P/J224-2 and P/J224-1 Tray 4 has started. If there are no • A paper transportation failure due to a foreign substance/burr on the paper path problems. (+) and the GND (-) +24VDC? replace the following parts in sequence: Y N • Tray Module PWB (PL 10. Does the Tray 4 Feed/Lift Motor rotate? Y N Check the connection between the Tray Module PWB P/J554 and the TM Takeaway Go to the +24VDC-2 Wirenet. turn OFF the power switch first and then the main power • Between the TM Takeaway Motor P/J224-5 and P/J224-4 switch. Press the Stop button and open the L/H Cover. replace the following parts in sequence: • Tray Module PWB (PL 10.7) • Reload the machine software (GP 9).1) Press the Stop button. 4 Feed/Lift Motor).374-101 Miss Feed (Tray 4) Y N Is the voltage between the TM Takeaway Motor P/J224-2/5 (+) and the GND (-) BSD-ON:BSD 7.85Ohm for each? (When the temperature is 25 degree) Initial Actions Y N Remove the Rear Lower Cover and the Rear Cover. • The Feed Roll.

NOTE: When turning the power OFF.3 .1 . 2. Retard Roll.1 . 3 or 4 for wear and damage • Use of paper out of spec • The Registration Sensor for contamination. Status Indicator RAPs November 9.2) • The connection between the Registration Sensor P/J105 and the MCU PWB P/J407 for open circuit. and Actuator operation failure Procedure Check the following: • The Registration Sensor for failure: dC330 [077-104] (PL 15.6) (when the jam has occurred during Feed from Tray 4) • The TM Takeaway Motor for failure: dC330 [077-033] (PL 10.Registration The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from Tray 4 has started. Initial Actions Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • The Tray 4 Feed Roll.Main Drive Control BSD-ON:BSD 7.Tray 1.Tray Module Paper Transportation (2 of 2) BSD-ON:BSD 8. improper installation.3) • The Takeaway Clutch for failure: dC330 [077-001] (PL 15.9 . wear. turn OFF the power switch first and then the main power switch. wear. and poor contact • The Main Drive Motor for revolution failure: dC330 [042-006] (PL 3.1) BSD-ON:BSD 4. MSI Paper Transportation BSD-ON:BSD 8.4 .374-105 Registration Sensor On Jam (Tray 4) • Tray Module PWB (PL 10. short circuit. replace the following parts in sequence: • Reload the machine software (GP 9).Tray 4 Paper Stacking BSD-ON:BSD 8. 2012 ECAT Issue 374-105 2-240 WorkCentre 7220/7225 Service Documentation . wear and a revolution failure • The Drive Gear of the Take Away Roll 2. and Nudger Roll for contamination. 3 or 4 and the Pinch Roll for contamination.7) (when the jam has occurred during Feed from Tray 4) • The Registration Transport Assy (PL 15. and revolution failure • The TM Takeaway Roll Drive Gear for wear and damage • The Take Away Roll 2.1) for installation failure If no problems are found.7) • MCU PWB (PL 18.1) • The Tray 4 Feed/Lift Motor for revolution failure: dC330 [074-001] (PL 10. and revolu- tion failure (when the jam has occurred during Feed from Tray 4) • The TM Takeaway Roll and Pinch Roll for contamination.

7) Is the resistance approx. If no problems are found. If no problems are found.4 . then measure the Tray 4 Feed/Lift Motor wire wound resistance.9 . Abnormal output AD value from Tray 4 Size Sensor was detected. Check the Tray Lift Gear for damage or the Tray Lift mechanism for mechanical load. Does the Tray 4 Feed/Lift Motor rotate? Y N • Broken link and breakage at the bottom of the tray Go to the +24VDC-2 Wirenet.1) Y N Check the connection between the Tray Module PWB P/J555 and the Tray 4 Feed/ Lift Motor P/J223 for open circuit. Turn ON dC330 [074-001] (Tray Check the following: 4 Feed/Lift Motor). and poor contact.1) ECAT Issue November 9.1) Y N • The connection between the Tray 4 Paper Size Sensor P/J103 and the Tray Module Go to +24VDC Power. • Between the Tray Module PWB P/J555-5 and P/J555-6 • Reload the machine software (GP 9). Replace the following parts in sequence: • Tray Module PWB (PL 10. • Tray Module PWB (PL 10.7) • MCU PWB (PL 18. turn OFF the power switch first and then the main power switch. etc. Turn ON dC330 [074-102] (Tray 4 Nudger Level Sensor). replace the following parts in sequence: • Reload the machine software (GP 9). to block/clear the light path to the Tray 4 Nudger Level Sensor. If there are no problems. replace the following parts in sequence: Remove the Rear Cover.1) Press the Stop button. short circuit.7) • MCU PWB (PL 18. Is the voltage between the Tray Module PWB P/J541-8 • The Actuator at the rear of the Tray for operation failure (+) and the GND (-) +24VDC? • The Tray 4 Paper Size Sensor for failure: dC140 [074-200]. Measure the resistance between the Tray Module PWB P/J555-5/6/7/8 and the Frame. then measure the following resistances. short circuit. Turn the power ON and enter the Diag mode. NOTE: When turning the power OFF. replace the Tray 4 Feed/Lift Motor (PL 10. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-241 374-210. Is the resistance infinite for all? Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. 4Ohm for each? (When the temperature is 25 degree) • MCU PWB (PL 18. switch. turn OFF the power switch first and then the main power NOTE: When turning the power OFF. Press the Stop button and turn the power OFF. 374-212 . Use a sheet of paper. • Between the Tray Module PWB P/J555-7 and P/J555-8 • Tray Module PWB (PL 10. dC330 [074-104] (PL 10.6). PWB P/J548 for open circuit. Procedure Procedure Remove Tray 4. and poor contact Turn the power OFF.Tray 4 Paper Size Sensing Tray 4 Lift NG has occurred 3 times in a row.374-210 Lift Fail (Tray 4) 374-212 Paper Size Sensor Broken (Tray 4) BSD-ON:BSD 7.4). Does the dis- play change between High/Low? Y N Use to check the Tray 4 Nudger Level Sensor (PL 10.Tray 4 Paper Stacking BSD-ON:BSD 7.

2 . Actuator return failure. the M/C was stopped (Cycle Down/ Shut Down). replace the following parts in sequence: • Reload the machine software (GP 9). or when the interlocks were closed (all interlocks including options).Tray Module Paper Transportation (1 of 2) When the power was turned ON.374-900 Feed Out Sensor Static Jam (Tray 4) BSD-ON:BSD 8. or improper installation • The Tray 4 Feed Out Sensor for failure: dC330 [074-103] (PL 10. contamination. Procedure Check the following: • The Tray 4 Feed Out Sensor for remaining paper.1) Status Indicator RAPs November 9. Check the connection between the MCU PWB P423-A5 and the Tray Module PWB P/J541-5 for short circuit If no problems are found. • Tray Module PWB (PL 10. the Tray 4 Feed Out Sensor detected paper.3) • The connection between the Tray 4 Feed Out Sensor P/J116-2 and the Tray Module PWB P/J548-A2 for short circuit • Go to +5VDC Wirenet (1 of 4) and +5VDC Wirenet (4 of 4).7) • MCU PWB (PL 18. 2012 ECAT Issue 374-900 2-242 WorkCentre 7220/7225 Service Documentation . turn OFF the power switch first and then the main power switch. NOTE: When turning the power OFF.

NOTE: When turning the power OFF.3) • The MSI Feed Solenoid for failure: dC330 [075-001] (PL 13. short circuit.375-135 Registration Sensor On Jam (MSI) BSD-ON:BSD 4. 2. replace the MCU PWB (PL 18.Main Drive Control BSD-ON:BSD 8.1 .1) • The Registration Transport Assy (PL 15. wear. and revolution failure • The Takeaway Roll Drive Gear for wear and damage • Use of paper out of spec • The Registration Sensor for contamination. ECAT Issue November 9. If no problems are found.2) • The connection between the Registration Sensor P/J105 and the MCU PWB P/J407 for open circuit. MSI Paper Transportation BSD-ON:BSD 8. and Actuator operation failure Procedure Check the following: • The Registration Sensor for failure: dC330 [077-104] (PL 15.2) • The Takeaway Clutch for failure: dC330 [077-001] (PL 15. and poor contact • The Main Drive Motor for revolution failure: dC330 [042-006] (PL 3.1). Initial Actions Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • The Takeaway Roll and Pinch Roll for contamination. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-243 375-135 .1) for installation failure Reload the machine software (GP 9). improper installation.4 .1 .Tray 1. turn OFF the power switch first and then the main power switch.Registration The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from the MSI has started.

Status Indicator RAPs November 9. 2012 ECAT Issue 375-135 2-244 WorkCentre 7220/7225 Service Documentation .

turn OFF the power switch first and then the main power Check the following: switch. the Fuser Exit Sensor did not turn OFF within the spec- ified time. BSD-ON:BSD 10. Clutch On.4 . ECAT Issue November 9.Main Drive Control BSD-ON:BSD 10.1 .1) • The Takeaway Clutch for failure: dC330 [077-001] (PL 15. and revolution failure • The Fuser Exit Sensor for contamination.1) • The Exit 2 Motor for revolution failure: dC330 [077-015] (PL 17.Fusing BSD-ON:BSD 8. wear.2) • The connection between the Registration Sensor P/J105 and the MCU PWB P/J407 for open circuit.Fuser Drive Control NOTE: When turning the power OFF.1).Drum/IBT Drive Control After the Fuser Exit Sensor turned ON. turn OFF the power switch first and then the main power The Registration Sensor does not turn OFF within the specified time after the Registration switch. and poor contact • The Main Drive Motor for revolution failure: dC330 [042-006] (PL 3. short circuit. and revolution failure • Use of paper out of spec • The 2nd BTR for contamination. wear. • The Registration Sensor for failure: dC330 [077-104] (PL 15. If no problems are found. wear. short circuit. The connection between the Fuser Assembly DP/DJ612 and the • The Registration Sensor for contamination.1) • Use of paper out of spec • Go to the Wirenets. and poor contact failure • The Fuser Drive Motor for revolution failure: dC330 [010-001] (PL 3. and revolution failure • Each Takeaway Roll Drive Gear for wear and damage Procedure • The Registration Roll Drive Gear for wear and damage Check the following: • The Fuser Drive Gear for wear and damage • Each Exit Roll Drive Gear for wear and damage • The Fuser Exit Sensor for failure: dC330 [077-101] (PL 7. replace the MCU PWB (PL 18. improper installation. 377-103 .1 .377-101 Registration Sensor Off Jam 377-103 Exit Sensor 1 Off Jam BSD-ON:BSD 4.7 .2) • The Registration Transport Assy (PL 15. and revolution failure • The Exit 1 Gate for operation failure • The Registration Roll and Pinch Roll for contamination.1 .3) • The Fuser Drive Motor for revolution failure: dC330 [010-001] (PL 3. and revolution failure • A paper transportation failure due to a foreign substance/burr on the paper path • Each Exit Roll Drive Gear for wear and damage • Each Takeaway Roll and Pinch Roll for contamination. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-245 377-101. replace the MCU PWB (PL 18.1 .5 . and Actuator operation failure • Each Exit Roll and Pinch Roll for contamination.Fused Paper Exit 2 BSD-ON:BSD 9.1) for installation failure Reload the machine software (GP 9). Initial Actions NOTE: When turning the power OFF. If no problems are found.3) Procedure • The Exit Gate Solenoid for failure: dC330 [077-004] (PL 17. 2. wear. stuck paper Check the following: • Each Exit Roll and Pinch Roll for contamination.1) • The Registration Clutch for failure: dC330 [077-002] (PL 15. improper installation. • A paper transportation failure due to a foreign substance/burr on the paper path Initial Actions • The Fuser for wound up. wear. and Actuator operation MCU PWB P/J408 for open circuit. MSI Paper Transportation BSD-ON:BSD 10.Registration BSD-ON:BSD 10.Tray 1.Fuser Drive Control BSD-ON:BSD 8.4) Check the following: Reload the machine software (GP 9).1 .1).

377-104 Exit Sensor 1 Off Jam (Short) 377-105 Exit Sensor 2 Off Jam BSD-ON:BSD 10. turn OFF the power switch first and then the main power switch.4) • The connection between the Fusing Unit DJ612 and the MCU PWB J408 for open circuit.5 . wear.1) • The Exit 2 Sensor for failure: dC330 [077-100] (PL 17. turn OFF the power switch first and then the main power switch.Fuser Drive Control BSD-ON:BSD 10.7 . 377-105 2-246 WorkCentre 7220/7225 Service Documentation . replace the MCU PWB (PL 18. short circuit.1) .7 .1 .. • A paper transportation failure due to a foreign substance/burr on the paper path • The Exit 2 Roll and Pinch Roll for contamination. and poor contact • The Fusing Unit Drive Motor for revolution failure: dC330 [010-001] (PL 3. Procedure Check the following: NOTE: When turning the power OFF.Fusing Paper Exit 2 NOTE: When turning the power OFF.1). If no problems are found. the Exit 2 Sensor did not turn OFF within the specified time. • Reload the machine software (GP 9) • If no problems are found.3) • The Exit 2 Motor for revolution failure: dC330 [077-015] (PL 17. BSD-ON:BSD 10.Fused Paper Exit 2 BSD-ON:BSD 10. improper installation. • The connection between the Exit 2 Sensor P/J111 and the MCU PWB P/J407 for open short circuit. and poor contact circuit.3) Reload the machine software (GP 9). Status Indicator RAPs November 9. 2012 ECAT Issue 377-104. and revolution failure Procedure • The Exit 2 Roll Drive Gear for wear and damage Check the following: • Use of paper out of spec • Use of paper out of spec • The Exit 2 Sensor for contamination. The time between the Fusing Unit Exit Sensor On and the Sensor Off is shorter than the spec- ified time. and Actuator operation failure • The Fusing Unit Exit Sensor for failure: dC330 [077-101] (PL 7. replace the MCU PWB (PL 18.1) • The Exit 2 Motor for revolution failure: dC330 [077-015] (PL 17.Fusing After the Exit 2 Sensor turned ON.

7 . 377-109 .1 .5 . stuck paper • Each Exit Roll Drive Gear for wear and damage • A paper transportation failure due to a foreign substance/burr on the paper path • The Exit 1 Gate for operation failure • Each Takeaway Roll and Pinch Roll for contamination.Fuser Drive Control BSD-ON:BSD 8.1 . 2.3) Procedure • The Exit Gate Solenoid for failure: dC330 [077-004] (PL 17. and revolution failure • Use of paper out of spec • The Registration Roll and Pinch Roll for contamination. wear. wear. and revolution failure • The Exit 2 Sensor for contamination. Initial Actions NOTE: When turning the power OFF. and revolution failure • The Fuser for wound up. turn OFF the power switch first and then the main power Check the following: switch. short circuit. wear. improper installation. and poor contact failure • The Fuser Drive Motor for revolution failure: dC330 [010-001] (PL 3. stuck paper • Each Takeaway Roll Drive Gear for wear and damage Procedure • The Registration Roll Drive Gear for wear and damage Check the following: • The Fuser Drive Gear for wear and damage • The Exit 2 Sensor for failure: dC330 [077-100] (PL 17.1) • The Exit 2 Motor for revolution failure: dC330 [077-015] (PL 17. and revolution failure • The Fuser for wound up.1).Fuser Drive Control After the Fuser Exit Sensor turned ON. improper installation. and revolution failure • The Registration Roll and Pinch Roll for contamination. If no problems are found.4) • Use of paper out of spec • The connection between the Exit 2 Sensor P/J111 and the MCU PWB P/J407 for open • The Fuser Exit Sensor for contamination. wear. and Actuator operation failure Reload the machine software (GP 9).Fusing NOTE: When turning the power OFF. wear.Tray 1. and Actuator operation circuit.1 . ECAT Issue November 9. and Actuator operation failure • The 2nd BTR for contamination. replace the MCU PWB (PL 18.1 . If no problems are found. 2012 Status Indicator RAPs WorkCentre 7220/7225 Service Documentation 2-247 377-106.Fused Paper Exit 2 BSD-ON:BSD 10. replace the MCU PWB (PL 18. turn OFF the power switch first and then the main power The Fuser Exit Sensor does not